Owners have filed 210 complaints
about the 2020 Volkswagen Tiguan with NHTSA between 2020 and 2026.
The largest single group is the other & unspecified.
Across this model's run it ranks 5 of 18 worst.
The letter says how bad. This says what kind — whether this year drew
an unusual number of complaints, unusually dangerous
ones, or failures that arrived unusually early.
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 54
Against the median year of the Volkswagen Tiguan. 50 means typical for this
model; 100 means roughly double.
Severity — 39
7.6% of these complaints
involved a crash, fire, injury or death, against a national rate of
9.7%.
Early failure — 96
56% of failures with a mileage on record happened under
36,000 miles, against a national rate of
29%.
How 2020 compares with every other Volkswagen Tiguan
NHTSA files every complaint against a named sub-assembly, not just a
system. This is the difference between knowing it was "the engine" and
knowing which part of it — the list to hand a mechanic.
Automatic Emergency Braking
1437.8%
Body
821.6%
Warnings
616.2%
Ceiling
410.8%
Rearview System Braking
25.4%
Center Console
12.7%
Warnings
12.7%
Adaptive Cruise Control
12.7%
When it fails
Odometer readings owners gave when they filed. About half of all
complaints include one.
Under 1,000 miles
24.9%
1,000 – 9,999 miles
1741.5%
10,000 – 24,999 miles
24.9%
25,000 – 49,999 miles
512.2%
50,000 – 74,999 miles
1229.3%
75,000 – 99,999 miles
24.9%
100,000 – 149,999 miles
12.4%
NHTSA crash tests
The agency crash-tested this model year itself. These are its own
photographs and star ratings.
Frontal crash test
Side barrier crash test
Side pole crash test
Photographs taken by NHTSA during its own New Car Assessment Program crash
tests of this model year. Public domain.
Configuration
Overall
Front
Side
Rollover
2020 Volkswagen Tiguan SUV AWD
2020 Volkswagen Tiguan SUV FWD
When owners complained
A spike years after the car went on sale usually means a part wearing
out on schedule across the whole fleet — the kind of pattern no single
owner can see from inside their own car.
Jun 2020peak 12Aug 2026
Recalls on the 2020 Volkswagen Tiguan
A complaint is one owner's allegation. A recall is the point at which
the manufacturer or a regulator agreed the defect is real and dangerous
enough to fix for free — however old the car is.
United States — NHTSA
22V226000
STRUCTURE:BODY
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2022 Tiguan and 2018-2021 Tiguan long wheel base (LWB) vehicles. Due to incorrect installation instructions, the accessory rear hatch spoiler may be insufficiently attached to the vehicle.
Risk: An insufficiently attached spoiler may separate from the vehicle, becoming a road hazard and increasing the risk of a crash.
20V579000
SEAT BELTS
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2020 Tiguan LWB vehicles. The third row seat belt anchor bolts may not have been properly torqued.
Risk: Improperly torqued bolts may prevent the third row seat belt from performing as designed in a crash, increasing the risk of injury to the occupant.
20V505000
SEATS
Volkswagen Group of America, Inc. (Volkswagen ) is recalling certain 2020 Volkswagen Atlas Cross Sport, Jetta, Jetta GLI and Tiguan and Audi Q5 and SQ5 and 2021 Volkswagen Atlas vehicles. Parts of the front seat frame and backrest adjuster may not have been welded properly.
Risk: In the event of a rear-end crash, the backrest adjustment could break, possibly reducing the amount of occupant restraint, thus increasing risk of injury.
Canada — Transport Canada
Canada runs its own recall programme, and its campaigns do not
always mirror the American ones.
Recall 202217038 units in Canada
Structure
Issue: This recall is for accessory rear hatch spoilers that were installed on a new vehicle or sold as an accessory part at a Volkswagen dealership. On certain vehicles, the rear spoiler might not be properly attached to the hatch. As a result, the spoiler could detach from the vehicle while driving. Safety Risk: A spoiler that detaches from the vehicle could create a hazard for other drivers and nearby people. Corrective Actions: Volkswagen will notify owners by mail and instruct you to take your vehicle to a dealership to replace the rear hatch spoiler.
Recall 20203923,115 units in Canada
Seats And Restraints
Issue: On certain vehicles, parts of the front seat frame and backrest adjuster may not have been properly welded. As a result, the backrest adjustment could break in a rear-end crash and allow to seat to move. Safety Risk: A seatback that fails could cause an increased risk of injury in a crash. Corrective Actions: The company will notify owners by mail and instruct you to take your vehicle to a dealer to inspect the driver and passenger front seats. The seatback frames will be replaced, as necessary.
I was driving and a vehicle was making a left hand turn, in the middle lane and they were in their lane and I was in mine, but the vehicle decided to use the automatic breaking which then cause me to have whiplash and it took a few seconds for the car to move and I had other cars behind me. Also, because this happened so quickly with no warning I first had to think did I hit the car, because I would have had no knowledge because the automatic stoping made noise and jolted me. So this is dangerous is all sorts of levels. If the other vehicle didn’t move and appeared to be fine and I had no damage to my car I would have not known.
NHTSA complaint #11744148 — an unverified report by a vehicle owner.
Orlando, FL1 injured
EXTERIOR LIGHTING
I am writing to report a serious safety concern regarding my Volkswagen Tiguan 2020. The dome light in my vehicle has completely broken off, melting the plastic from the screws, and was hanging by the electrical wires. This issue poses multiple safety hazards: 1.Injury Risk: While driving, the dome light unlatched and fell and struck me on the side of my head, causing a distraction and injury. 2.Visibility Obstruction: When the dome light is hanging, it completely blocks the view through the windshield and rearview mirror, significantly increasing the risk of an accident. I have taken my vehicle to the dealership, and they confirmed that this is a common problem with this model. They have seen and replaced the dome light on many other vehicles of the same model. Despite this being a known issue, there were no warning lights or indicators to alert me to the impending failure. This indicates that the parts used are faulty and pose a significant safety risk. I urge the NHTSA to investigate this issue promptly and consider issuing a safety recall for Volkswagen Tiguan 2020 vehicles to prevent potential accidents and injuries. Thank you for your attention to this serious matter.
NHTSA complaint #11600088 — an unverified report by a vehicle owner.
Orlando, FL1 injured
STRUCTURE:BODY
I am writing to report a serious safety concern regarding my Volkswagen Tiguan 2020. The dome light in my vehicle has completely broken off, melting the plastic from the screws, and was hanging by the electrical wires. This issue poses multiple safety hazards: 1.Injury Risk: While driving, the dome light unlatched and fell and struck me on the side of my head, causing a distraction and injury. 2.Visibility Obstruction: When the dome light is hanging, it completely blocks the view through the windshield and rearview mirror, significantly increasing the risk of an accident. I have taken my vehicle to the dealership, and they confirmed that this is a common problem with this model. They have seen and replaced the dome light on many other vehicles of the same model. Despite this being a known issue, there were no warning lights or indicators to alert me to the impending failure. This indicates that the parts used are faulty and pose a significant safety risk. I urge the NHTSA to investigate this issue promptly and consider issuing a safety recall for Volkswagen Tiguan 2020 vehicles to prevent potential accidents and injuries. Thank you for your attention to this serious matter.
NHTSA complaint #11600088 — an unverified report by a vehicle owner.
Orlando, FL1 injured
ELECTRICAL SYSTEM
I am writing to report a serious safety concern regarding my Volkswagen Tiguan 2020. The dome light in my vehicle has completely broken off, melting the plastic from the screws, and was hanging by the electrical wires. This issue poses multiple safety hazards: 1.Injury Risk: While driving, the dome light unlatched and fell and struck me on the side of my head, causing a distraction and injury. 2.Visibility Obstruction: When the dome light is hanging, it completely blocks the view through the windshield and rearview mirror, significantly increasing the risk of an accident. I have taken my vehicle to the dealership, and they confirmed that this is a common problem with this model. They have seen and replaced the dome light on many other vehicles of the same model. Despite this being a known issue, there were no warning lights or indicators to alert me to the impending failure. This indicates that the parts used are faulty and pose a significant safety risk. I urge the NHTSA to investigate this issue promptly and consider issuing a safety recall for Volkswagen Tiguan 2020 vehicles to prevent potential accidents and injuries. Thank you for your attention to this serious matter.
NHTSA complaint #11600088 — an unverified report by a vehicle owner.
Nashville, TNCrash2 injured
AIR BAGS
Hit head on by other vehicle and airbags did not deploy.
NHTSA complaint #11567502 — an unverified report by a vehicle owner.
Nashville, TNCrash2 injured
UNKNOWN OR OTHER
Hit head on by other vehicle and airbags did not deploy.
NHTSA complaint #11567502 — an unverified report by a vehicle owner.
The most recent complaints
In the owners' own words, exactly as filed with NHTSA.
at 63,000 milesJacksonville, FL
ENGINE AND ENGINE COOLING
The contact owns a 2020 Volkswagen Tiguan. The contact stated that while the outside temperature was cool, the vehicle operated normally. However, when the heat index was high, the message that the starter was hot was displayed. Shortly afterwards, the instrument cluster went black, and the vehicle stalled. The driver was able to coast the vehicle to the roadside. The contact waited approximately five minutes and restarted the vehicle. While driving in a subdivision, the vehicle stalled again. The local dealer was contacted, but there was no response despite the contact leaving a voicemail. The vehicle had not been diagnosed or repaired. The manufacturer had not been notified of the failure. The approximate failure mileage was 63,000.
NHTSA complaint #11757871 — an unverified report by a vehicle owner.
at 76,000 milesRio Rancho, NM
INTERIOR LIGHTING
The contact owns a 2020 Volkswagen Tiguan. The contact stated that while the vehicle was parked, upon entering the vehicle, the contact became aware that the dome light had detached and fallen. The contact stated that the electrical wiring was hanging down. The dealer was made aware of the failure. The contact was informed that the failure was a known failure with similar vehicles. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure. The contact was informed that the mileage was 2,000 miles over the extended warranty limitation. The failure mileage was approximately 76,000.
NHTSA complaint #11756171 — an unverified report by a vehicle owner.
at 110,738 milesRockford, IL
STRUCTURE:INTERIOR PANELS:CEILING
The contact owns a 2020 Volkswagen Tiguan. The contact stated that while driving 70 MPH with two toddlers inside the vehicle, the ceiling of the vehicle detached and caused a bump on the head. A dealer was contacted, and the contact was informed that it was a known issue with similar vehicles. The vehicle was not taken to a dealer or independent mechanic to be diagnosed. The contact was informed that there was a recall associated with the failure but had expired. No assistance was provided. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact about an extended warranty. The approximate failure mileage was 110,738.
NHTSA complaint #11756052 — an unverified report by a vehicle owner.
Olathe, KS
UNKNOWN OR OTHER
The overhead console by the rear view mirror suddenly detached - only hanging by cords. It will not go back on. Duct tape will not even hold it. It is a safety hazard to drive it, and it impairs visibility. The dealership I took it to says this is a problem with 2020 tiguans, but I will have to pay for the repair.
NHTSA complaint #11754422 — an unverified report by a vehicle owner.
Olathe, KS
VISIBILITY/WIPER
The overhead console by the rear view mirror suddenly detached - only hanging by cords. It will not go back on. Duct tape will not even hold it. It is a safety hazard to drive it, and it impairs visibility. The dealership I took it to says this is a problem with 2020 tiguans, but I will have to pay for the repair.
NHTSA complaint #11754422 — an unverified report by a vehicle owner.
Mcdonald, PA
Other/I am not sure
This appears to be a design defect in the interaction between the lock-off bar and the seat belt during removal. Beyond the property damage, this creates a safety risk: a caregiver who cannot remove or reinstall the seat may drive with an improperly secured car seat, and a damaged or cut vehicle belt in that seating position is unusable until repaired. I reported this to Evenflo’s ParentLink support on 7/19/2026 (ref:!00Df402dTF0.!500Uy0uvwTd:ref). Evenflo responded that the tangling meant I “incorrectly followed” a step, without asking any diagnostic questions, and denied reimbursement. My requests for escalation on 7/21 and 7/23 have gone unanswered. Photos of the seat, the belt path, and the cut belt are available on request.
NHTSA complaint #11754352 — an unverified report by a vehicle owner.
Mcdonald, PA
Carry Handle, Shell, Base
This appears to be a design defect in the interaction between the lock-off bar and the seat belt during removal. Beyond the property damage, this creates a safety risk: a caregiver who cannot remove or reinstall the seat may drive with an improperly secured car seat, and a damaged or cut vehicle belt in that seating position is unusable until repaired. I reported this to Evenflo’s ParentLink support on 7/19/2026 (ref:!00Df402dTF0.!500Uy0uvwTd:ref). Evenflo responded that the tangling meant I “incorrectly followed” a step, without asking any diagnostic questions, and denied reimbursement. My requests for escalation on 7/21 and 7/23 have gone unanswered. Photos of the seat, the belt path, and the cut belt are available on request.
NHTSA complaint #11754352 — an unverified report by a vehicle owner.
at 67,000 milesJacksonville, FL
ENGINE AND ENGINE COOLING
The contact owns a 2022 Volkswagen Tiguan. The contact stated that while stopped at a traffic light on an extremely hot day, the message that the starter was hot was displayed and the vehicle shut off unexpectedly. On another occasion, while making a turn, the vehicle stalled and lost power. The contact was able to safely coast over to the emergency lane. After waiting for the engine to cool down, the vehicle was restarted. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 67,000.
NHTSA complaint #11752979 — an unverified report by a vehicle owner.
Spokane Valley, WA
UNKNOWN OR OTHER
-After turning the car on and driving a short distance, the driver dashboard made a warning sound and flashed a warning about my 'ignition system' turning itself off. After that, the entire dash (the speedometer, gas gauge, the infotainment system, the internal climate controls, etc.) went blank. The warning told me to immediately pull the car over and turn it off. Because of this, the car's external brake lights and turn signal indicators also do not work. -Because this error is happening while the vehicle is moving and is on the roadway, I am driving blind in traffic without a way to signal lane changes or when I am coming to a stop. -The car has been worked on three separate times (the alternator was replaced twice and the battery once) for this issue, but the issue is still happening. It only happens when the weather gets to be above 80 degrees. -The vehicle was taken to AutoNation Volkswagen on July 6, 2026, and the service worker who I talked to said he's seen similar issues with Volkswagens in his two and a half years that he's worked in the service department (which lines up with the VW recall for other vehicles) after I described the issue to him. He confirmed those cases also happened when the outside temperatures were high. -No, no warning messages were displayed prior to the issue spontaneously happening back in May 2026. The first warning message I got was accompanied by the dashboard going completely black. -There is a VW Safety Recall (VW Campaign 28H7) and a NHTSA Recall (23V604) for the following VW models produced between 2019 - 2020: Golf, Golf AllTrack, Golf GTI, Golf Sportswagen, and the Jetta in the United States. -VW Customer care (called on July 6, 2026) declined to take down my complaint and said they could not enter my VIN to track the error for future recalls because I quote "didn't have a VW Customer Account." They provided me with a case number (#07599604) but I'm not sure anything was logged, and I didn't qualify for 'goodwill'.
NHTSA complaint #11748627 — an unverified report by a vehicle owner.
Spokane Valley, WA
ELECTRICAL SYSTEM
-After turning the car on and driving a short distance, the driver dashboard made a warning sound and flashed a warning about my 'ignition system' turning itself off. After that, the entire dash (the speedometer, gas gauge, the infotainment system, the internal climate controls, etc.) went blank. The warning told me to immediately pull the car over and turn it off. Because of this, the car's external brake lights and turn signal indicators also do not work. -Because this error is happening while the vehicle is moving and is on the roadway, I am driving blind in traffic without a way to signal lane changes or when I am coming to a stop. -The car has been worked on three separate times (the alternator was replaced twice and the battery once) for this issue, but the issue is still happening. It only happens when the weather gets to be above 80 degrees. -The vehicle was taken to AutoNation Volkswagen on July 6, 2026, and the service worker who I talked to said he's seen similar issues with Volkswagens in his two and a half years that he's worked in the service department (which lines up with the VW recall for other vehicles) after I described the issue to him. He confirmed those cases also happened when the outside temperatures were high. -No, no warning messages were displayed prior to the issue spontaneously happening back in May 2026. The first warning message I got was accompanied by the dashboard going completely black. -There is a VW Safety Recall (VW Campaign 28H7) and a NHTSA Recall (23V604) for the following VW models produced between 2019 - 2020: Golf, Golf AllTrack, Golf GTI, Golf Sportswagen, and the Jetta in the United States. -VW Customer care (called on July 6, 2026) declined to take down my complaint and said they could not enter my VIN to track the error for future recalls because I quote "didn't have a VW Customer Account." They provided me with a case number (#07599604) but I'm not sure anything was logged, and I didn't qualify for 'goodwill'.
NHTSA complaint #11748627 — an unverified report by a vehicle owner.
Conway, AR
ELECTRICAL SYSTEM
Component(s) Affected: ELECTRICAL SYSTEM: IGNITION: SWITCH, EXTERIOR LIGHTING: BRAKE LIGHTS, ELECTRICAL SYSTEM: INSTRUMENT PANEL Summary: When the interior cabin or ambient temperature becomes hot, a critical ignition/electrical failure occurs. The dashboard displays error: "Ignition has switched, please safely stop the vehicle." Immediately following, a total electrical shutdown occurs: the instrument cluster goes black, and all external signaling—including the brake lights and turn signals—stops operating. While mechanical engine propulsion is maintained, the driver is left with zero visibility of vehicle metrics and zero exterior signaling to warn trailing traffic. When restarting, the vehicle fails to crank on the first attempt and displays: "Check the starter system." The vehicle functions normally once the cabin cools down or during cold weather. Safety Risk & Consequences: This defect poses an immediate and severe crash hazard. Operating a moving vehicle without functioning brake lights or turn signals deprives surrounding motorists of critical indicators, drastically increasing the risk of a rear-end collision. Additionally, a complete loss of the instrument cluster impairs the driver’s awareness of vehicle speed and critical safety alerts. Diagnostic & Context: An independent certified mechanic diagnosed the issue as a failure of the ignition switch electrical component (not the mechanical tumbler). Thermal expansion causes the electrical contacts to fail, triggering the systemic shutdown. The mechanic noted this part is on a severe nationwide backorder, indicating widespread failure. A known safety recall exists for the VW Jetta for an identical thermal ignition switch failure; however, the VW Tiguan—which utilizes the exact same turn-key ignition switch part—is not included. Multiple online automotive forums document identical hot-weather electrical failures among other Tiguan owners, proving this is a systemic hazard that warrants a safety recall.
NHTSA complaint #11748037 — an unverified report by a vehicle owner.
at 74,000 milesSugar Hill, GA
STRUCTURE:INTERIOR PANELS:CENTER CONSOLE
The contact owns a 2020 Volkswagen Tiguan. The contact stated that while driving at an undisclosed speed, the overhead console detached, nearly striking the contact on the head. The contact stated that the console wiring was hanging loose with the mount cracked and the screw casing disintegrating. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure. The failure mileage was approximately 74,000.
NHTSA complaint #11747175 — an unverified report by a vehicle owner.
Mableton, GA
UNKNOWN OR OTHER
Started to smell a musty odor in my 2020 Tiguan. Had no idea where it was coming from. Repeatedly wiped down and vacuumed the car; but the smell would not leave. Eventually my husband realized that the carpet in the back seat area under the floor mats was wet and smelled very bad. We used a wet/dry vac to pull the water out. But it only returned. Mold has now started to develop and grow on the carpet on both sides of the car in the back. This is very bad as I don't want me and my family breathing in mold. Also, I purchased the car in late March of 2024 and have only had it for just a little over two years. Since I've had the car we have gotten all routine maintenances completed including the 80K mile service. After reading online I see that this is a COMMON problem with VW Tiguan's where either the Sunroof leaks into the car or the A/C drain causes issue; in both cases it causes water leaks and mold. Tried calling VW and Audi of America to explain and see if they would buy the car back, but was advised due to the year and mileage they could not. This is sad to me because this is dealing with MOLD. VW is aware of these issues and seems to not care if people are left finishing out financing on a loan with a car that leaks and causes mold. I'm even seeing that on the NHTSA website complaints section for Tiguans, that multiple people have registered complaints about the same issue. Attaching picture of mold that is growing in back area.
NHTSA complaint #11745003 — an unverified report by a vehicle owner.
I was driving and a vehicle was making a left hand turn, in the middle lane and they were in their lane and I was in mine, but the vehicle decided to use the automatic breaking which then cause me to have whiplash and it took a few seconds for the car to move and I had other cars behind me. Also, because this happened so quickly with no warning I first had to think did I hit the car, because I would have had no knowledge because the automatic stoping made noise and jolted me. So this is dangerous is all sorts of levels. If the other vehicle didn’t move and appeared to be fine and I had no damage to my car I would have not known.
NHTSA complaint #11744148 — an unverified report by a vehicle owner.
Chester, VA
UNKNOWN OR OTHER
Sunglass holder latch is broken on the 2020 Tiguan, it obstructs the rear view mirror completely. Volkswagen is charging to have it repaired although there are multiple complaints online about this issue. We have to use tape to keep it shut but the heat melts the adhesive and it falls constantly while driving.
NHTSA complaint #11743149 — an unverified report by a vehicle owner.
Sag Harbor, NY
ELECTRICAL SYSTEM
center roof console fell out while driving VW states it out of extended warranty charging $200 for repair I find this very dangerous
NHTSA complaint #11742947 — an unverified report by a vehicle owner.
Naples, FL
UNKNOWN OR OTHER
While driving on freeway, the overhead console in my 2020 VW Tiguan suddenly fell down. At highway speeds , I thought I had been hit or something. It immediately obstructed the view through my wind shield and rear view. I had to rapidly pull over, narrowly averting a collision. Very dangerous. I see that this is a common problem in this model of car supposedly caused by the factory over torquing the screws that secure it.
NHTSA complaint #11741540 — an unverified report by a vehicle owner.
Cincinnati, OH
UNKNOWN OR OTHER
When I am driving my vehicle, I get an alert that the "Ignition switched off, please safely stop the video". All electrical power to the vehicle subsequently drops off. This is the same issue that the 2018-2019 VW Jetta's were recalled for in 2023.
NHTSA complaint #11731300 — an unverified report by a vehicle owner.
Cincinnati, OH
ELECTRICAL SYSTEM
When I am driving my vehicle, I get an alert that the "Ignition switched off, please safely stop the video". All electrical power to the vehicle subsequently drops off. This is the same issue that the 2018-2019 VW Jetta's were recalled for in 2023.
NHTSA complaint #11731300 — an unverified report by a vehicle owner.
Conway, AR
UNKNOWN OR OTHER
When the weather is warm or hot the car will drive less than a mile then cuts off but still drives. No air conditioning no radio or camera works how car shuts off but can still drive.
NHTSA complaint #11730216 — an unverified report by a vehicle owner.
Conway, AR
ELECTRICAL SYSTEM
When the weather is warm or hot the car will drive less than a mile then cuts off but still drives. No air conditioning no radio or camera works how car shuts off but can still drive.
NHTSA complaint #11730216 — an unverified report by a vehicle owner.
Charlottesville, VA
UNKNOWN OR OTHER
upper center console has completely come down,
NHTSA complaint #11728703 — an unverified report by a vehicle owner.
Belleville, IL
EXTERIOR LIGHTING
While driving the car looses all dashboard lights, brake lights, blinkers. The motor stays running and it has a check starter system message. Has done it several times in the 2 weeks we have owned it. Seems to only occur when it is hot outside. It is very unsafe to loose break lights, blinkers, and all info on dash while driving with no warning. It gives a pull over immediately message right after it does it. Taking it to auto repair shop this week to see what they say, but not very optimistic since I have been reading it happens a lot with this vehicle and rarely they figure out the problem.
NHTSA complaint #11728068 — an unverified report by a vehicle owner.
Macungie, PA
ENGINE
Car has been consuming excessive oil in a short amount of time, Volkswagen claims it’s in “normal” specs but car consumes all the oil after oil change within 1200 miles. Between 0-5,000 miles 2 extra quarts will be added to engine. First time I noticed it was a month after purchasing the car when my oil/engine light came on. Recently oil cap blew off
NHTSA complaint #11721985 — an unverified report by a vehicle owner.
Albuquerque, NM
ELECTRICAL SYSTEM
SOS button is not working. Console fell out of roof of car earlier this summer (a national recall) and now the SOS error J949 is not working, and because the SOS button isnt working neither is the bluetooth. This is absolutely due to the faulty console that had to be rewired and clipped back into the roof of the vehicle. Currently not being covered by dealerships, it is absolutely a volkswagen fault in their upper electrical console issue.
NHTSA complaint #11718513 — an unverified report by a vehicle owner.
