Owners have filed 25 complaints
about the 2020 Volvo S60 with NHTSA between 2020 and 2026.
The largest single group is the brakes.
Across this model's run it ranks 14 of 19 worst.
The letter says how bad. This says what kind — whether this year drew
an unusual number of complaints, unusually dangerous
ones, or failures that arrived unusually early.
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 14
Against the median year of the Volvo S60. 50 means typical for this
model; 100 means roughly double.
Severity — 41
8% of these complaints
involved a crash, fire, injury or death, against a national rate of
9.7%.
Early failure — 100
100% of failures with a mileage on record happened under
36,000 miles, against a national rate of
29%.
Complaints filed with NHTSA, by model year. Bar colour is the FaultScore grade:
A
B
C
D
F
ungraded
What breaks on a 2020 Volvo S60
Every complaint is filed against a part. Follow any row for the complaints about that part alone.
Brakes
520.0%
Median failure at 7,500 miles
Driver Assist & Collision Avoidance
416.0%
1 crashes, 0 fires · median 11,750 mi
Steering
312.0%
Electrical System
312.0%
Median failure at 7,500 miles
Acceleration & Cruise Control
28.0%
1 crashes, 0 fires · median 16,000 mi
Suspension
28.0%
Other & Unspecified
14.0%
Wheels
14.0%
Tires
14.0%
Windows, Mirrors & Wipers
14.0%
Transmission & Drivetrain
14.0%
Engine & Cooling
14.0%
When it fails
Odometer readings owners gave when they filed. About half of all
complaints include one.
Under 1,000 miles
114.3%
1,000 – 9,999 miles
342.9%
10,000 – 24,999 miles
342.9%
When owners complained
A spike years after the car went on sale usually means a part wearing
out on schedule across the whole fleet — the kind of pattern no single
owner can see from inside their own car.
Jan 2020peak 5Aug 2026
NHTSA investigations into the 2020 Volvo S60
An investigation is the step before a recall: the agency has seen enough
complaints to look into a pattern itself. An open one means it thinks
something may be wrong and nothing has been fixed yet.
DP22005Opened 27 Jan 2023Closed 7 Aug 2023ELECTRICAL SYSTEM:PROPULSION SYSTEM
Pedestrian alert sounds
NHTSA received a petition on or about July 18, 2022, requesting that Federal Motor Vehicle Safety Standard (FMVSS) 141 be applied to all electric and hybrid vehicles operating in the United States. The petition can be reviewed at NHTSA.gov under ODI Number 11486072. FMVSS 141 establishes performance requirements for pedestrian alert sounds for motor vehicles. The standard applies to hybrid and electric vehicles that have a gross vehicle weight rating of 4,536 KG or less or are defined as low-speed vehicles. The standard became fully applicable to all such vehicles manufactured on or after Marc...
Recalls on the 2020 Volvo S60
A complaint is one owner's allegation. A recall is the point at which
the manufacturer or a regulator agreed the defect is real and dangerous
enough to fix for free — however old the car is.
United States — NHTSA
25V179000
ELECTRICAL SYSTEM:SOFTWARE
Volvo Car USA, LLC (Volvo Car) is recalling certain 2020-2021 S90, 2020-2022 S60, V60, XC60, XC90, and 2022 V90 plug-in hybrid vehicles. The high-voltage battery may experience a short circuit within the battery module when the battery is fully charged and the vehicle is parked.
Risk: A short circuit in a high-voltage battery increases the risk of a fire.
23V780000
AIR BAGS:FRONTAL
Volvo Car USA, LLC. (Volvo Car) is recalling certain 2019-2024 S60 vehicles. The passenger air bag may not be secured properly, which can cause the air bag to deploy improperly.
Risk: An air bag that does not deploy properly in a crash increases the risk of injury.
21V414000
ELECTRICAL SYSTEM:WIRING:FUSES AND CIRCUIT BREAKERS
Volvo Car USA, LLC (Volvo Car) is recalling certain 2019-2020 V90, XC60, S60, V60, V60CC, S90, V90CC, S90L, and XC90 vehicles. The low-pressure fuel pump can blow a fuse and fail.
Risk: Failure of the low-pressure fuel pump can cause a stall, increasing the risk of a crash.
Volvo Cars USA LLC (Volvo Cars) is recalling certain 2019-2020 S60, V60, V60 Cross Country, S90L, V90, V90 Cross Country, XC40, XC60, and XC90 vehicles. Due to a software/hardware incompatibility, the Automatic Emergency Brake (AEB) system may not detect obstacles and engage as intended.
Risk: If the automatic emergency braking system does not engage as intended, it can increase the risk of a crash.
Canada — Transport Canada
Canada runs its own recall programme, and its campaigns do not
always mirror the American ones.
Recall 2025147585 units in Canada
High Voltage
Issue: On certain vehicles, there could be a problem inside the high-voltage battery. As a result, the battery modules could overheat and short circuit. Note: This recall only affects certain plug-in hybrid (PHEV) models. Safety Risk: A short circuit in the high-voltage battery can create a fire risk, even while the vehicle is parked and turned off. Corrective Actions: To reduce the safety risk, Volvo advises not to charge your vehicle until the recall repairs have been completed. Volvo will notify owners by mail and advise you to take your vehicle to a dealership to inspect and, if necessary, replace the high-voltage battery module(s). The dealer will also install an advanced diagnostic software that will monitor the high-voltage battery and warn you if it detects a problem. If you see this warning, you should contact a dealership to arrange replacement of the affected high-voltage battery module(s).
Recall 202462882 units in Canada
Brakes
Issue: On certain vehicles, the rods connecting the brake pedal to the hydraulic brake unit may not have been assembled properly. As a result, the rods could loosen, and you may experience a change in brake pedal feel. This can cause reduced braking. Safety Risk: Reduced braking can cause extended stopping distances and increase the risk of a crash. Corrective Actions: Volvo will notify owners by mail and advise you to take your vehicle to a dealership to inspect and, if necessary, tighten the brake pedal pushrod screw.
Recall 202362016 units in Canada
Airbag
Issue: On certain vehicles, the bolts that attach the front-passenger airbag may not have been properly tightened. As a result, the airbag may not inflate properly in a crash. Safety Risk: An airbag that does not work properly could create an increased risk of injury in a crash. Corrective Actions: Volvo will notify owners by mail and advise you to take your vehicle to a dealership to inspect and, if necessary, tighten the front-passenger airbag bolts.
Recall 202259531,117 units in Canada
Visual System
Issue: On certain vehicles, a software problem could cause the top-view camera to display instead of the rearview camera image when you are reversing. Canadian regulations require the rearview image to display when reversing. Note: This recall only affects vehicles equipped with a 360-degree park assist camera. Safety Risk: A rearview camera image that does not display could reduce a driver's ability to see behind the vehicle while backing up. This could increase the risk of a crash. Corrective Actions: Volvo will notify owners in writing and send a wireless over-the-air update to each vehicle. If the update cannot be completed successfully, or for vehicles without over-the-air (OTA) update capability, Volvo will instruct you to schedule an appointment to have the update performed by a dealer.
Recall 20213458,506 units in Canada
Electrical
Issue: On certain vehicles, the fuse for the low-pressure fuel pump may be too small. As a result, the fuse could blow and the engine could stall while driving. Safety Risk: A sudden loss of engine power could increase the risk of a crash. Corrective Action: Volvo will contact owners by mail and instruct you to take your vehicle to a dealer to replace the 15 A fuse for the low-pressure fuel pump with a 20 A fuse.
Recall 202029824,089 units in Canada
Seats And Restraints
Issue: On certain vehicles, the flexible steel cable that attaches the seat belt to the outside of the front seats may weaken over time. As a result, the seat belt could detach. Safety Risk: A seat belt that detaches in a crash could create an increased risk of injury. Corrective Action: Volvo will notify owners by mail and instruct you to take your vehicle to a dealer to replace the front-outboard seat belt anchors.
Recall 202009911,834 units in Canada
Brakes
Issue: On certain vehicles, the automatic emergency braking system (AEB) may not apply the brakes automatically when it detects a possible collision. In addition, the system may not warn of a potential crash with a non-moving vehicle or object. Note: The regular brake system and all other functions in the vehicle are not affected by this problem. Safety Risk: The AEB system may not provide driver warnings and apply the brakes automatically to help avoid a crash. Corrective Actions: Volvo will notify owners by mail and instruct you to take your vehicle to a dealer to update the vehicle software.
Reports where the owner recorded a crash, a fire, an injury or a death.
at 16,000 milesSpring Hill, FLCrash
VEHICLE SPEED CONTROL
The contact owns a 2020 Volvo S60. The contact stated that while at a stop light, the vehicle erroneously drove forward and crashed into a second vehicle. The contact indicate that during the crash the collision avoidance feature did not activate. No injuries were reported. A police report was taken at the scene and the vehicle was towed away. The cause of the failure was not determined. The manufacturer and local dealer were notified of the incident. The failure mileage was 16,000.
NHTSA complaint #11633726 — an unverified report by a vehicle owner.
at 16,000 milesSpring Hill, FLCrash
FORWARD COLLISION AVOIDANCE
The contact owns a 2020 Volvo S60. The contact stated that while at a stop light, the vehicle erroneously drove forward and crashed into a second vehicle. The contact indicate that during the crash the collision avoidance feature did not activate. No injuries were reported. A police report was taken at the scene and the vehicle was towed away. The cause of the failure was not determined. The manufacturer and local dealer were notified of the incident. The failure mileage was 16,000.
NHTSA complaint #11633726 — an unverified report by a vehicle owner.
The most recent complaints
In the owners' own words, exactly as filed with NHTSA.
Washington, DC
VEHICLE SPEED CONTROL
On two separate occasions in the past two months June 6 and Aug. 15, this vehicle experienced a severe unintended engine surge / unintended acceleration event while at a complete stop with my foot firmly on the brake. On both occasions, the engine RPMs spiked above 1,000 RPM, forcing the vehicle to pull heavily against the brakes as if trying to race forward into the intersection. On the most recent event (Aug. 15) when stopping at a red light it appeared that the supercharger kicked in, pulling against the brakes. Six or eight pedestrians were crossing directly in front of the vehicle. If I had taken my foot of the brake I would have hit them. 1.June 12, 2026 Service Visit (RO #192480, attached): Following the June 6 incident, the vehicle was brought to Beyer Volvo Cars Falls Church, Va. The repair order explicitly notes:"Tech found the front sunroof drains to have clogged with dirt/debris and the floorboard to be full of water.""Interior was removed to dry out carpets and the sunroof drains were cleared." Clogged sunroof drains cause water ingress down the A pillar. 2.Diagnostic Code & Part Replacement: During this visit, fault code 161615 was retrieved. The technician noted "unable to duplicate the problem at this time" regarding the engine flare, and no physical inspection or remediation of the flooded wiring harnesses or module connectors beneath the carpet was performed. This same A6 electrical code 161615 was noted on a previous service on 25 Sep. 2025, (RO#184284, attached). There is clear precedent with NHTSA Recall 22V-288 (of a different Volvo model, the XC40), where water intrusion into Volvo wiring harnesses caused corrosion and unintended acceleration. Given that my passenger footwell flooded prior to the engine surge, the CAN bus harness and floor connectors beneath that carpet must undergo a full electrical continuity and corrosion inspection, not just a surface drying. I am requesting further service by the dealer.
NHTSA complaint #11758721 — an unverified report by a vehicle owner.
Washington, DC
ELECTRICAL SYSTEM
On two separate occasions in the past two months June 6 and Aug. 15, this vehicle experienced a severe unintended engine surge / unintended acceleration event while at a complete stop with my foot firmly on the brake. On both occasions, the engine RPMs spiked above 1,000 RPM, forcing the vehicle to pull heavily against the brakes as if trying to race forward into the intersection. On the most recent event (Aug. 15) when stopping at a red light it appeared that the supercharger kicked in, pulling against the brakes. Six or eight pedestrians were crossing directly in front of the vehicle. If I had taken my foot of the brake I would have hit them. 1.June 12, 2026 Service Visit (RO #192480, attached): Following the June 6 incident, the vehicle was brought to Beyer Volvo Cars Falls Church, Va. The repair order explicitly notes:"Tech found the front sunroof drains to have clogged with dirt/debris and the floorboard to be full of water.""Interior was removed to dry out carpets and the sunroof drains were cleared." Clogged sunroof drains cause water ingress down the A pillar. 2.Diagnostic Code & Part Replacement: During this visit, fault code 161615 was retrieved. The technician noted "unable to duplicate the problem at this time" regarding the engine flare, and no physical inspection or remediation of the flooded wiring harnesses or module connectors beneath the carpet was performed. This same A6 electrical code 161615 was noted on a previous service on 25 Sep. 2025, (RO#184284, attached). There is clear precedent with NHTSA Recall 22V-288 (of a different Volvo model, the XC40), where water intrusion into Volvo wiring harnesses caused corrosion and unintended acceleration. Given that my passenger footwell flooded prior to the engine surge, the CAN bus harness and floor connectors beneath that carpet must undergo a full electrical continuity and corrosion inspection, not just a surface drying. I am requesting further service by the dealer.
NHTSA complaint #11758721 — an unverified report by a vehicle owner.
Washington, DC
ENGINE
On two separate occasions in the past two months June 6 and Aug. 15, this vehicle experienced a severe unintended engine surge / unintended acceleration event while at a complete stop with my foot firmly on the brake. On both occasions, the engine RPMs spiked above 1,000 RPM, forcing the vehicle to pull heavily against the brakes as if trying to race forward into the intersection. On the most recent event (Aug. 15) when stopping at a red light it appeared that the supercharger kicked in, pulling against the brakes. Six or eight pedestrians were crossing directly in front of the vehicle. If I had taken my foot of the brake I would have hit them. 1.June 12, 2026 Service Visit (RO #192480, attached): Following the June 6 incident, the vehicle was brought to Beyer Volvo Cars Falls Church, Va. The repair order explicitly notes:"Tech found the front sunroof drains to have clogged with dirt/debris and the floorboard to be full of water.""Interior was removed to dry out carpets and the sunroof drains were cleared." Clogged sunroof drains cause water ingress down the A pillar. 2.Diagnostic Code & Part Replacement: During this visit, fault code 161615 was retrieved. The technician noted "unable to duplicate the problem at this time" regarding the engine flare, and no physical inspection or remediation of the flooded wiring harnesses or module connectors beneath the carpet was performed. This same A6 electrical code 161615 was noted on a previous service on 25 Sep. 2025, (RO#184284, attached). There is clear precedent with NHTSA Recall 22V-288 (of a different Volvo model, the XC40), where water intrusion into Volvo wiring harnesses caused corrosion and unintended acceleration. Given that my passenger footwell flooded prior to the engine surge, the CAN bus harness and floor connectors beneath that carpet must undergo a full electrical continuity and corrosion inspection, not just a surface drying. I am requesting further service by the dealer.
NHTSA complaint #11758721 — an unverified report by a vehicle owner.
Queens Village, NY
STEERING
See attached document for complaint.
NHTSA complaint #11742020 — an unverified report by a vehicle owner.
Queens Village, NY
SERVICE BRAKES
See attached document for complaint.
NHTSA complaint #11742020 — an unverified report by a vehicle owner.
Brandywine, MD
SERVICE BRAKES
The car has “detected” a crash many times and automatically stopped even on the highway. It jerks and to slam on the brakes and then keeps going. It’s very dangerous and I have a strong theory it’s the model in general and not an isolated situation with my car.
NHTSA complaint #11638095 — an unverified report by a vehicle owner.
Brandywine, MD
FORWARD COLLISION AVOIDANCE: WARNINGS
The car has “detected” a crash many times and automatically stopped even on the highway. It jerks and to slam on the brakes and then keeps going. It’s very dangerous and I have a strong theory it’s the model in general and not an isolated situation with my car.
NHTSA complaint #11638095 — an unverified report by a vehicle owner.
The car has “detected” a crash many times and automatically stopped even on the highway. It jerks and to slam on the brakes and then keeps going. It’s very dangerous and I have a strong theory it’s the model in general and not an isolated situation with my car.
NHTSA complaint #11638095 — an unverified report by a vehicle owner.
at 16,000 milesSpring Hill, FLCrash
VEHICLE SPEED CONTROL
The contact owns a 2020 Volvo S60. The contact stated that while at a stop light, the vehicle erroneously drove forward and crashed into a second vehicle. The contact indicate that during the crash the collision avoidance feature did not activate. No injuries were reported. A police report was taken at the scene and the vehicle was towed away. The cause of the failure was not determined. The manufacturer and local dealer were notified of the incident. The failure mileage was 16,000.
NHTSA complaint #11633726 — an unverified report by a vehicle owner.
at 16,000 milesSpring Hill, FLCrash
FORWARD COLLISION AVOIDANCE
The contact owns a 2020 Volvo S60. The contact stated that while at a stop light, the vehicle erroneously drove forward and crashed into a second vehicle. The contact indicate that during the crash the collision avoidance feature did not activate. No injuries were reported. A police report was taken at the scene and the vehicle was towed away. The cause of the failure was not determined. The manufacturer and local dealer were notified of the incident. The failure mileage was 16,000.
NHTSA complaint #11633726 — an unverified report by a vehicle owner.
Edinburg, TX
POWER TRAIN
It is unknown what caused this issue but ever since I bought my vehicle on April 5, 2021, I have been experiencing vibration issues when driving between 65-75 MPH. I have had my vehicle inspected at multiple Volvo Service Centers across Texas and no one can seem to figure out what is causing the vibration issues. My front rotors have been replaced 3 TIMES, my rear rotors have been replaced once, I have had multiple tire rotations, alignments and balancing from Volvo Service Centers and even from Discount Tire. With all of these items serviced/repaired/replaced, the vibration is still present in the steering wheel traveling at highway speeds. I went on a test drive today, 6/22/22, with a Volvo Service Technician and he confirmed that the vibration is valid. He also stated that the only thing left to do is to replace all 4 tires, at my cost, to see if the vibration goes away. He advised that when new cars are on the lot parked waiting to be sold, dealerships typically inflate the tires to about 50 PSI so as to avoid any "flat spots" on the tires. He also stated that many dealers also typically do not inflate tires on their new fleet due to the rough ride it causes. I have contacted Volvo regarding this issue without any remedy or advice. Additionally, my Volvo dealer cannot say for sure that they will reimburse me for tires, if I do choose to replace my current ones, even though this issue has been present since day 1.
NHTSA complaint #11470504 — an unverified report by a vehicle owner.
Edinburg, TX
STEERING
It is unknown what caused this issue but ever since I bought my vehicle on April 5, 2021, I have been experiencing vibration issues when driving between 65-75 MPH. I have had my vehicle inspected at multiple Volvo Service Centers across Texas and no one can seem to figure out what is causing the vibration issues. My front rotors have been replaced 3 TIMES, my rear rotors have been replaced once, I have had multiple tire rotations, alignments and balancing from Volvo Service Centers and even from Discount Tire. With all of these items serviced/repaired/replaced, the vibration is still present in the steering wheel traveling at highway speeds. I went on a test drive today, 6/22/22, with a Volvo Service Technician and he confirmed that the vibration is valid. He also stated that the only thing left to do is to replace all 4 tires, at my cost, to see if the vibration goes away. He advised that when new cars are on the lot parked waiting to be sold, dealerships typically inflate the tires to about 50 PSI so as to avoid any "flat spots" on the tires. He also stated that many dealers also typically do not inflate tires on their new fleet due to the rough ride it causes. I have contacted Volvo regarding this issue without any remedy or advice. Additionally, my Volvo dealer cannot say for sure that they will reimburse me for tires, if I do choose to replace my current ones, even though this issue has been present since day 1.
NHTSA complaint #11470504 — an unverified report by a vehicle owner.
Edinburg, TX
SUSPENSION
It is unknown what caused this issue but ever since I bought my vehicle on April 5, 2021, I have been experiencing vibration issues when driving between 65-75 MPH. I have had my vehicle inspected at multiple Volvo Service Centers across Texas and no one can seem to figure out what is causing the vibration issues. My front rotors have been replaced 3 TIMES, my rear rotors have been replaced once, I have had multiple tire rotations, alignments and balancing from Volvo Service Centers and even from Discount Tire. With all of these items serviced/repaired/replaced, the vibration is still present in the steering wheel traveling at highway speeds. I went on a test drive today, 6/22/22, with a Volvo Service Technician and he confirmed that the vibration is valid. He also stated that the only thing left to do is to replace all 4 tires, at my cost, to see if the vibration goes away. He advised that when new cars are on the lot parked waiting to be sold, dealerships typically inflate the tires to about 50 PSI so as to avoid any "flat spots" on the tires. He also stated that many dealers also typically do not inflate tires on their new fleet due to the rough ride it causes. I have contacted Volvo regarding this issue without any remedy or advice. Additionally, my Volvo dealer cannot say for sure that they will reimburse me for tires, if I do choose to replace my current ones, even though this issue has been present since day 1.
NHTSA complaint #11470504 — an unverified report by a vehicle owner.
Pendergrass, GA
WHEELS
Ongoing Problem as mentioned in Volvo's Technical Journal "Speed Dependent Vibrations at Highway Speeds" Ref No: TJ 20803.20.0 . At any speed of 75 mph and above the front continuously vibrates. The tires have been replaced two times in less than 2 weeks and road forced balanced by the dealership twice. The vibration does not go away. The dealership does not want to address the issue. The car is NEW.
NHTSA complaint #11443977 — an unverified report by a vehicle owner.
Pendergrass, GA
STEERING
Ongoing Problem as mentioned in Volvo's Technical Journal "Speed Dependent Vibrations at Highway Speeds" Ref No: TJ 20803.20.0 . At any speed of 75 mph and above the front continuously vibrates. The tires have been replaced two times in less than 2 weeks and road forced balanced by the dealership twice. The vibration does not go away. The dealership does not want to address the issue. The car is NEW.
NHTSA complaint #11443977 — an unverified report by a vehicle owner.
Pendergrass, GA
SUSPENSION
Ongoing Problem as mentioned in Volvo's Technical Journal "Speed Dependent Vibrations at Highway Speeds" Ref No: TJ 20803.20.0 . At any speed of 75 mph and above the front continuously vibrates. The tires have been replaced two times in less than 2 weeks and road forced balanced by the dealership twice. The vibration does not go away. The dealership does not want to address the issue. The car is NEW.
NHTSA complaint #11443977 — an unverified report by a vehicle owner.
Jersey City, NJ
UNKNOWN OR OTHER
I turned the car on and got an error message that said the turn indicator system failed. After trying to clear the message from the dash using the button on the steering wheel, I discovered that nothing on the steering wheel was working, including the windshield wipers or any buttons on the steering wheel. I called the manufacturer and they told me not to drive it and they towed it to the dealer. The dealer said they had see this before as either a software issue or electrical issue and would need to replace the stalks and buttons.
NHTSA complaint #11421793 — an unverified report by a vehicle owner.
Jersey City, NJ
ELECTRICAL SYSTEM
I turned the car on and got an error message that said the turn indicator system failed. After trying to clear the message from the dash using the button on the steering wheel, I discovered that nothing on the steering wheel was working, including the windshield wipers or any buttons on the steering wheel. I called the manufacturer and they told me not to drive it and they towed it to the dealer. The dealer said they had see this before as either a software issue or electrical issue and would need to replace the stalks and buttons.
NHTSA complaint #11421793 — an unverified report by a vehicle owner.
Jersey City, NJ
VISIBILITY/WIPER
I turned the car on and got an error message that said the turn indicator system failed. After trying to clear the message from the dash using the button on the steering wheel, I discovered that nothing on the steering wheel was working, including the windshield wipers or any buttons on the steering wheel. I called the manufacturer and they told me not to drive it and they towed it to the dealer. The dealer said they had see this before as either a software issue or electrical issue and would need to replace the stalks and buttons.
NHTSA complaint #11421793 — an unverified report by a vehicle owner.
at 24,018 milesCross Junction, VA
SERVICE BRAKES
2020 VOLVO S60 T-6 R WENT IN FOR SERVICE AT VOLVO DEALER, 5/12/21, MILEAGE 24,018. TECHNICIAN NOTED REAR BRAKES LESS THAN 2MM & ROTORS GROOVED, NEEDS TO BE REPLACED. I WAS TOLD THIS IS NOT UNDER WARRANTY, IT'S NORMAL WEAR. THIS VEHICLE HAD SERVICE AT THE SAME DEALER ON 12/8/20, MILEAGE 16,952 THE SERVICE REPORT STATED, "BRAKES IN THE GREEN 7MM OR MORE". THE VEHICLE IS DRIVEN HIGHWAY MILES MAINLY, REGARDLESS OF THAT FACT, BRAKE PADS DON'T NOT WEAR DOWN 5MM IN 7,000 MILES ON A NEW CAR UNLESS THERE'S AN UNDERLYING PROBLEM, THERE HAS ALREADY BEEN A RECALL ON THE REAR AUTOMATIC PARK BRAKE, SEEMS LIKELY THAT THERE'S ADDITIONAL PROBLEMS WITH THE REAR BRAKES. THE REPLACEMENT COST ME $888.00
NHTSA complaint #11416437 — an unverified report by a vehicle owner.
at 7,500 milesMiami, FL
ELECTRICAL SYSTEM
MY 2020 S60 T5 R-DESIGN HAD 3 BROKEN SENSORS, A SAFETY RECALL, MALFUNCTIONING BRAKES WHICH CAUSED THE CAR TO VEER, AND MOST RECENTLY A LEAKING A/C HOSE. ALL PROBLEMS FROM THE FACTORY (OUT OF THIN AIR) WITHIN THE FIRST 12 MONTHS OF MY LEASE. AFTER NUMEROUS COMPLAINTS TO VOLVO CAR USA, I WAS OFFERED A GENERIC AND DISMISSIVE ANSWER THAT VOLVO 'IS NOT IN THE POSITION' TO OFFER A TRADE ASSIST OR ANY HELP. NO EXPLANATION TO A LOYAL VOLVO CUSTOMER. THEY'RE SIMPLY 'SORRY' THAT I HAD TO TAKE OFF WORK TO SERVICE THEIR CAR AND WAS TOLD TO UBER HOME (NO COURTESY LOANER). AFTER THE MOST RECENT SERVICE VISIT, I DEMANDED VOLVO EITHER REPLACE THE CAR OR TERMINATE THE LEASE, BUT THE AGENT THOUGHT SERVICING THE VEHICLE 5 TIMES (BECAUSE PARTS WERE BREAKING) WAS ABSOLUTELY NORMAL. SHE WAS STUNNED I DO NOT HAVE A POSITIVE ATTITUDE NOW THAT MY CAR WAS FIXED. I DEMANDED CONTACT TO THE REGIONAL MANAGER, BUT MY AGENT (WHO TURNED OUT TO BE SUPERVISOR) REFUSED TO FORWARD ANY INFORMATION. MY CAR WOULD GO THROUGH A REVIEW PROCESS WITH 'SPECIAL PARAMETERS', BUT THE SUPERVISOR OF THE HEADQUARTERS OF VOLVO CARS USA WAS INCAPABLE OF ANSWERING WHAT THE PARAMETERS WERE, WHEN THIS REVIEW WOULD TAKE PLACE, OR WHO IS REVIEWING MY CASE' NOTHING WAS TRANSPARENT, AND FOR ALL I KNOW, THIS REVIEW COULD HAVE BEEN ARBITRARY. AS EXPECTED, 'VOLVO IS NOT IN THE POSITION'' VOLVO SENT AN AUTOMATED CUSTOMER SATISFACTION SURVEY, TO WHICH I PROVIDED FEEDBACK OF MY AWFUL EXPERIENCE. SADLY, THE SAME AGENT HANDLING MY CASE RESPONDED 'THANK YOU' AND THAT WAS IT. I GUESS MY FEEDBACK AND PROBLEMS CAUSED BY VOLVO DO NOT REALLY INTEREST VOLVO? SO BY VOLVO 'PARAMETERS,' A CAR BREAKING 5 TIMES IS NORMAL, THERE IS NO QUALITY CONTROL OF THEIR CARS, AND CUSTOMER SERVICE IS INEXISTENT (3 OR 4 'PROFESSIONALS' IN HEADQUARTERS SERVING NORTH AMERICA IS INEXISTENT).
NHTSA complaint #11394308 — an unverified report by a vehicle owner.
at 7,500 milesMiami, FL
SERVICE BRAKES
MY 2020 S60 T5 R-DESIGN HAD 3 BROKEN SENSORS, A SAFETY RECALL, MALFUNCTIONING BRAKES WHICH CAUSED THE CAR TO VEER, AND MOST RECENTLY A LEAKING A/C HOSE. ALL PROBLEMS FROM THE FACTORY (OUT OF THIN AIR) WITHIN THE FIRST 12 MONTHS OF MY LEASE. AFTER NUMEROUS COMPLAINTS TO VOLVO CAR USA, I WAS OFFERED A GENERIC AND DISMISSIVE ANSWER THAT VOLVO 'IS NOT IN THE POSITION' TO OFFER A TRADE ASSIST OR ANY HELP. NO EXPLANATION TO A LOYAL VOLVO CUSTOMER. THEY'RE SIMPLY 'SORRY' THAT I HAD TO TAKE OFF WORK TO SERVICE THEIR CAR AND WAS TOLD TO UBER HOME (NO COURTESY LOANER). AFTER THE MOST RECENT SERVICE VISIT, I DEMANDED VOLVO EITHER REPLACE THE CAR OR TERMINATE THE LEASE, BUT THE AGENT THOUGHT SERVICING THE VEHICLE 5 TIMES (BECAUSE PARTS WERE BREAKING) WAS ABSOLUTELY NORMAL. SHE WAS STUNNED I DO NOT HAVE A POSITIVE ATTITUDE NOW THAT MY CAR WAS FIXED. I DEMANDED CONTACT TO THE REGIONAL MANAGER, BUT MY AGENT (WHO TURNED OUT TO BE SUPERVISOR) REFUSED TO FORWARD ANY INFORMATION. MY CAR WOULD GO THROUGH A REVIEW PROCESS WITH 'SPECIAL PARAMETERS', BUT THE SUPERVISOR OF THE HEADQUARTERS OF VOLVO CARS USA WAS INCAPABLE OF ANSWERING WHAT THE PARAMETERS WERE, WHEN THIS REVIEW WOULD TAKE PLACE, OR WHO IS REVIEWING MY CASE' NOTHING WAS TRANSPARENT, AND FOR ALL I KNOW, THIS REVIEW COULD HAVE BEEN ARBITRARY. AS EXPECTED, 'VOLVO IS NOT IN THE POSITION'' VOLVO SENT AN AUTOMATED CUSTOMER SATISFACTION SURVEY, TO WHICH I PROVIDED FEEDBACK OF MY AWFUL EXPERIENCE. SADLY, THE SAME AGENT HANDLING MY CASE RESPONDED 'THANK YOU' AND THAT WAS IT. I GUESS MY FEEDBACK AND PROBLEMS CAUSED BY VOLVO DO NOT REALLY INTEREST VOLVO? SO BY VOLVO 'PARAMETERS,' A CAR BREAKING 5 TIMES IS NORMAL, THERE IS NO QUALITY CONTROL OF THEIR CARS, AND CUSTOMER SERVICE IS INEXISTENT (3 OR 4 'PROFESSIONALS' IN HEADQUARTERS SERVING NORTH AMERICA IS INEXISTENT).
NHTSA complaint #11394308 — an unverified report by a vehicle owner.
MY 2020 S60 T5 R-DESIGN HAD 3 BROKEN SENSORS, A SAFETY RECALL, MALFUNCTIONING BRAKES WHICH CAUSED THE CAR TO VEER, AND MOST RECENTLY A LEAKING A/C HOSE. ALL PROBLEMS FROM THE FACTORY (OUT OF THIN AIR) WITHIN THE FIRST 12 MONTHS OF MY LEASE. AFTER NUMEROUS COMPLAINTS TO VOLVO CAR USA, I WAS OFFERED A GENERIC AND DISMISSIVE ANSWER THAT VOLVO 'IS NOT IN THE POSITION' TO OFFER A TRADE ASSIST OR ANY HELP. NO EXPLANATION TO A LOYAL VOLVO CUSTOMER. THEY'RE SIMPLY 'SORRY' THAT I HAD TO TAKE OFF WORK TO SERVICE THEIR CAR AND WAS TOLD TO UBER HOME (NO COURTESY LOANER). AFTER THE MOST RECENT SERVICE VISIT, I DEMANDED VOLVO EITHER REPLACE THE CAR OR TERMINATE THE LEASE, BUT THE AGENT THOUGHT SERVICING THE VEHICLE 5 TIMES (BECAUSE PARTS WERE BREAKING) WAS ABSOLUTELY NORMAL. SHE WAS STUNNED I DO NOT HAVE A POSITIVE ATTITUDE NOW THAT MY CAR WAS FIXED. I DEMANDED CONTACT TO THE REGIONAL MANAGER, BUT MY AGENT (WHO TURNED OUT TO BE SUPERVISOR) REFUSED TO FORWARD ANY INFORMATION. MY CAR WOULD GO THROUGH A REVIEW PROCESS WITH 'SPECIAL PARAMETERS', BUT THE SUPERVISOR OF THE HEADQUARTERS OF VOLVO CARS USA WAS INCAPABLE OF ANSWERING WHAT THE PARAMETERS WERE, WHEN THIS REVIEW WOULD TAKE PLACE, OR WHO IS REVIEWING MY CASE' NOTHING WAS TRANSPARENT, AND FOR ALL I KNOW, THIS REVIEW COULD HAVE BEEN ARBITRARY. AS EXPECTED, 'VOLVO IS NOT IN THE POSITION'' VOLVO SENT AN AUTOMATED CUSTOMER SATISFACTION SURVEY, TO WHICH I PROVIDED FEEDBACK OF MY AWFUL EXPERIENCE. SADLY, THE SAME AGENT HANDLING MY CASE RESPONDED 'THANK YOU' AND THAT WAS IT. I GUESS MY FEEDBACK AND PROBLEMS CAUSED BY VOLVO DO NOT REALLY INTEREST VOLVO? SO BY VOLVO 'PARAMETERS,' A CAR BREAKING 5 TIMES IS NORMAL, THERE IS NO QUALITY CONTROL OF THEIR CARS, AND CUSTOMER SERVICE IS INEXISTENT (3 OR 4 'PROFESSIONALS' IN HEADQUARTERS SERVING NORTH AMERICA IS INEXISTENT).
NHTSA complaint #11394308 — an unverified report by a vehicle owner.
Fort Dodge, IA
TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS
2020 VOLVO S60. CONSUMER WRITES IN REGARDS TO DISSATISFACTION WITH TIRE PRESSURE MONITORING SYSTEM. *LD
NHTSA complaint #11388041 — an unverified report by a vehicle owner.
at 190 milesConcord, MA
SERVICE BRAKES
'THE BRAKE FLUID IS LOW STOP SAFELY' MESSAGE CAME ON AT LESS THAN 87 MILES ON THE ODOMETER WHILE THE ENGINE WAS RUNNING ON MY DRIVEWAY. A VOLVO DEALER STATED THE FOLLOWING: FLUID WAS LOW NO EXTERNAL LEAK FOUND TOPPED OFF BRAKE FLUID TO FULL MARK 'THE BRAKE FLUID IS LOW STOP SAFELY' MESSAGE CAME ON AGAIN AT LESS THAN 191 MILES ON THE ODOMETER WHILE I WAS DRIVING ON A LOCAL ROAD AT ABOUT 35 MILES AN HOUR SPEED.
NHTSA complaint #11297043 — an unverified report by a vehicle owner.