79 of the
4,633 complaints filed about the Acura MDX
are about the glass, mirrors and wipers —
2% of everything owners reported.
The worst model year for it is 2019.
79
Complaints
2%
Share of all complaints
0
Crashes
2
Fires
Windows, Mirrors & Wipers complaints by model year
I am reporting a potential safety defect involving the rear windshield glass on my Acura MDX. The rear windshield unexpectedly shattered while the vehicle was stationary, with no known impact or contact with an outside object. I was present when the glass shattered and immediately took multiple photographs and videos before the vehicle was moved. Based on what I observed, the glass appeared to break outward rather than from an outside object striking the vehicle. I later drove the vehicle from my home to the Acura dealership after being advised to do so. By the time the vehicle was inspected, portions of the shattered glass were understandably missing. The dealership later identified an area of missing glass as a possible “point of impact,” although I witnessed the event and there was no impact. I am submitting this complaint because I am concerned that the rear glass may have failed spontaneously and could represent a safety issue. Unexpected glass shattering could potentially occur while a vehicle is being driven and could startle a driver, expose occupants to broken glass, or impair visibility. I am also aware that Acura has previously issued technical service information regarding rear windshield glass on certain RDX vehicles shattering without external impact. I understand that my vehicle is an MDX and may not be covered by the same issue, but I believe the circumstances warrant documentation and review for a possible pattern.
NHTSA complaint #11756025 — an unverified report by a vehicle owner.
Went to get into my 2024 Acura MDX parked car this morning temperature around 68 degrees and noticed the back window of my 2024 MDX had shattered out. There was a large section of glass missing and the glass looks as if it was pushed from the inside out. The vehicle had not been driven or started since the last evening. It seems as though this was a problem with prior Acura models in previous years. Went to the dealer and talked to the technician who said it is not covered under Acura warranty. This is definitely a safety issue as I could have been driving down the interstate when this happened putting my life and others in danger. I can only assume this is an issue Acura is aware of with the class action lawsuit that had been filed.
NHTSA complaint #11754436 — an unverified report by a vehicle owner.
The contact owns 2018 Acura MDX. The contact stated while driving 35 MPH, there was a loud banging noise coming from the sunroof. The contact mention she pulled to the right side of the road and discovered it was shattered. An Independent mechanic or A dealer were not contacted. The contact mention she called her insurance company, and they working with a company through Safe lite. The vehicle was not taken to the dealer or independent mechanic. The vehicle was not repaired. The manufacturer was notified of the failure and they opened a case . The approximate failure mileage was 109,000.
NHTSA complaint #11740457 — an unverified report by a vehicle owner.
The contact owns a 2024 Acura MDX. The contact stated that while driving at an undisclosed speed, a loud banging sound was heard coming from the vehicle. The contact discovered that the sunroof had unexpectedly shattered. Additionally, while driving at an undisclosed speed, a supplemental restraint system warning message intermittently displayed, advising the contact to contact the dealer. The vehicle was taken to the dealer; however, the failures could not be duplicated. The vehicle was not diagnosed or repaired. The dealer was also contacted regarding the shattered sunroof; however, the vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 29,112.
NHTSA complaint #11738118 — an unverified report by a vehicle owner.
The contact owns a 2024 Acura MDX. The contact stated that while the vehicle was parked, the sunroof glass shattered. No warning lights were illuminated. The vehicle remained at the residence. The vehicle was not yet diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 42,000.
NHTSA complaint #11722485 — an unverified report by a vehicle owner.
The windshield washer fluid does not come out of the nozzles. On a wintry day, there was a lot of dirt and grime kicked up from other vehicles and I was unable to see out of the windshield and it caused a very dangerous situation. Acura knows this is an issue but does not want to accept responsibility. There is plenty of fluid in the reservoir and I made sure the nozzles were clear of debris. The vehicle has not been inspected by the dealership or anyone else. There are no warning lights.
NHTSA complaint #11716378 — an unverified report by a vehicle owner.
The windshield washer fluid pump is weak and half the time does not spray when needed and left me on the highway with a dirty smeared windshield nearly making it impossible to see while driving. I understand it’s a known issue and also a new pump and reservoir is on backorder after checking with dealer.. I believe it’s a poor design and a revision should be considered as this is a safety hazard. Thank you !!
NHTSA complaint #11707055 — an unverified report by a vehicle owner.
We just got into the vehicle and was driving down the road when the sunroof exploded. Nothing hit it and nobody was around us when it happened. I about went off the road. Didn't know what happened. Very scary that a sunroof can just explode on its own with nothing hitting it.
NHTSA complaint #11686949 — an unverified report by a vehicle owner.
Washer fluid pump is fail its a common problem in this vehicle after fluid go low and you refill the reservoir pump will not work anymore a lot of complain have be files again this problem
NHTSA complaint #11668053 — an unverified report by a vehicle owner.
Wipers do not dispense water(front or rear) and wipers to not reset to original position when in use. Took it to Acura dealership in 03/20/2024 for a 60,000 factory service and problems started afterwards. On 05/16/2024 I had another service at Fountain Acura dealership and problems persist.
NHTSA complaint #11648090 — an unverified report by a vehicle owner.
I purchased this car in late February 2024. In late July, without any provocation or incident, the windshield cracked on the driver's side. I took the vehicle to an Acura dealer in Virginia Beach, VA, and asked about replacement. The car was less than six months old, and only had about 4,000 miles on it. The dealer stated to me, after taking a number of photographs, that they (the dealer) would submit this as a warranty claim to Acura. I was notified about two weeks later that he windshield was indeed covered by the warranty and that I could make an appointment in early September to have the windshield replaced. Since then, the appointment has been a constant postponement by the dealer and ACura stating that the part -- iu.e. a new windshield -- is not available. The last notification arrived by email this past week (and I am happy to forward the emall chain to you). I cannot het a response form either the dealer or Acura as to if and when this windshield will be replaced. It has not been six months since I started the process.
NHTSA complaint #11638359 — an unverified report by a vehicle owner.
The contact owns a 2024 Acura MDX. The contact stated that while driving approximately 65 MPH a loud booming noise occurred as the glass sunroof exploded without impact. During the incident shards of glass fell into the vehicle's cabin making contact with both the driver and the second-row passenger. The son, who was seated in the second-row passenger seat sustained a laceration on the left arm which did not require medical treatment. The vehicle was later towed to the local dealer. The cause of the failure was not yet determined. The manufacturer was not notified of the failure. The failure mileage was 8,000.
NHTSA complaint #11616212 — an unverified report by a vehicle owner.
The contact's wife owned a 2010 Acura MDX. The contact stated that while parked in his garage, the passenger's low beam headlamp was removed after it stopped illuminating. The contact observed then observed the driver's low beam heal lamp blinking. The contact stated after 10 minutes, he and his family observed a smokey odor in the house and retreated to the garage to inspect the origin of the odor. The contact then observed flames emanating from the passenger headlamp. The fire spread and within 45 minutes the entire house was engulfed in flames and the vehicle remained trapped under a collapsed roof. The fire was extinguished by the Fire Department and a police report was filed. The Fire Inspector determined that the fire originated from the vehicle. There were no injuries. The manufacturer was notified of the failure. The failure mileage was approximately 240,000.
NHTSA complaint #11615437 — an unverified report by a vehicle owner.
The contact owns a 2019 Acura MDX. The contact stated while driving or while the vehicle was parked, during inclement weather, there was water seeping through the sunroof of the vehicle. The floor in the front of the vehicle had been accumulating water. The vehicle was taken to a local dealer where it was repaired; however, the failure persisted. The vehicle was not yet repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 85,000.
NHTSA complaint #11602439 — an unverified report by a vehicle owner.
I recently (11/9/23) took my 2022 MDX (22,00 miles) to the local Acura dealer for an issue with my windshield washers not working. They diagnosed the problem as the washer jets were clogged and said the replacement parts were on back order and they were not given a time when they would arrive. I am concerned that currently my vehicle is unsafe to drive during inclement weather conditions-- i.e. slush, muddy roads, etc. Acura customer service has not been able to provide any ETA on this issue
NHTSA complaint #11560356 — an unverified report by a vehicle owner.
The contact leased a 2020 Acura MDX. The contact stated that the front driver’s and passenger’s side headlight covers became hazy, causing it to be difficult to see the roadway while driving. The vehicle was taken to the dealer where it was diagnosed that the headlight covers needed to be restored. The contact was informed by the dealer that the failure was a known issue. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was provided a case number, but no further assistance was provided. The failure mileage was approximately 36,000. The VIN was unavailable.
NHTSA complaint #11548200 — an unverified report by a vehicle owner.
The contact owns a 2022 Acura MDX. The contact stated while driving approximately 40 MPH, the vehicle independently accelerated. The contact stated that the failure occurred at various speeds. The contact stated that the failure had been intermittent but had become a reoccurring failure. Additionally, the vehicle hesitated while depressing the accelerator pedal. The contact stated that no warning light was illuminated. The contact had taken the vehicle to a local dealer however, the failure could not be duplicated. The vehicle had not been repaired. Additionally, the contact stated that the windshield had tiny air bubbles inside the glass. The contact stated that during nighttime driving the oncoming headlights created a glare. There was also a glare created by the sunlight, creating an obstacle while driving in the daytime. The manufacturer had been informed of the failure. The failure mileage was approximately 40,000.
NHTSA complaint #11543831 — an unverified report by a vehicle owner.
The contact owns a 2014 Acura MDX. The contact stated while driving approximately 45 MPH, there was a loud popping sound was heard. The contact stopped and inspected the vehicle and discovered that the glass sunroof had shattered. The contact stated that there was no impact to the sunroof glass to cause the glass to shatter. The cause of the failure was not yet determined. The local dealer and manufacturer were not notified of the failure. The failure mileage was 104,000.
NHTSA complaint #11530084 — an unverified report by a vehicle owner.
The sun/moon roof glass on our 2015 Acura MDX spontaneously shattered while my wife was driving down a major thoroughfare in our area. If the inside cover below the glass had been open, my wife could have been seriously injured by falling shards of glass. Furthermore, she could have been easily distracted and involved in an accident by the loud, exploding sound of the glass shattering. An inspection by myself and the dealer service department determined no external force or object caused the glass to shatter. It happened spontaneously. Nevertheless, the dealer's assessment is that the shattering was not caused by a manufacturing defect. When I contacted Acura Owner Support, I was told no other incidents of this kind have been reported even though I pointed out the the representative that a Class Action lawsuit has been filed against Acura for this very same issue.
NHTSA complaint #11528062 — an unverified report by a vehicle owner.