Owners have filed 35 complaints
about the 2009 Audi Q5 with NHTSA between 2009 and 2023.
The largest single group is the airbags.
Across this model's run it ranks 16 of 17 worst.
The letter says how bad. This says what kind — whether this year drew
an unusual number of complaints, unusually dangerous
ones, or failures that arrived unusually early.
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 16
Against the median year of the Audi Q5. 50 means typical for this
model; 100 means roughly double.
Severity — 59
11.4% of these complaints
involved a crash, fire, injury or death, against a national rate of
9.7%.
Early failure — 11
6% of failures with a mileage on record happened under
36,000 miles, against a national rate of
29%.
Odometer readings owners gave when they filed. About half of all
complaints include one.
1,000 – 9,999 miles
16.3%
25,000 – 49,999 miles
425.0%
50,000 – 74,999 miles
743.8%
100,000 – 149,999 miles
425.0%
When owners complained
A spike years after the car went on sale usually means a part wearing
out on schedule across the whole fleet — the kind of pattern no single
owner can see from inside their own car.
Oct 2009peak 4Sep 2023
Recalls on the 2009 Audi Q5
A complaint is one owner's allegation. A recall is the point at which
the manufacturer or a regulator agreed the defect is real and dangerous
enough to fix for free — however old the car is.
United States — NHTSA
18V818000
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2007-2012 Audi Q7 and 2009-2012 Audi Q5 vehicles, previously repaired under NHTSA recall 16V-660. These vehicles were previously repaired with an interim repair of installing butyl tape to the fuel pump flange, until replacement remedy parts became available.
Risk: The butyl tape may not prevent fuel from leaking. A fuel leak in the presence of an ignition source can increase the risk of a fire.
18V082000
AIR BAGS:FRONTAL:DRIVER SIDE:INFLATOR MODULE
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2006-2013 Audi A3, 2007-2009 A4 Cabriolet and S4 Cabriolet, 2008 RS4 Cabriolet, 2009-2012 Q5, and 2010-2012 Audi A5 Cabriolet and S5 Cabriolet vehicles. Upon deployment of the driver's frontal air bag, excessive internal pressure may cause the inflator to explode.
Risk: In the event of a crash necessitating deployment of the driver's frontal air bag, the inflator could explode with metal fragments striking the vehicle occupants potentially resulting in serious injury or death.
16V660000
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2009-2012 Audi Q5, and 2007-2012 Audi Q7 vehicles equipped with gasoline engines. The fuel pump flange on the affected vehicles may crack, allowing fuel to leak.
Risk: A fuel leak in the presence of an ignition source increases the risk of a fire.
16V376000
AIR BAGS
Volkswagen Group of America, Inc. (VW) is recalling certain model year 2008-2009 Audi A4, A5, and Q5 vehicles. In the affected vehicles, the air bag control units may corrode and fail.
Risk: If the air bag control unit fails, the air bags may not deploy in the event of a crash, increasing the risk of occupant injury.
16V078000
AIR BAGS:FRONTAL:DRIVER SIDE:INFLATOR MODULE
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2010-2014 Golf, 2007-2010 Passat sedans and wagon, 2012-2014 Passat sedan and Eos, 2009-2014 CC, 2009-2012 Audi Q5, 2010-2012 S5 Cabriolet and 2010-2012 Audi A5 Cabriolet vehicles. Upon deployment of the driver's frontal air bag, excessive internal pressure may cause the inflator to rupture.
Risk: In the event of a crash necessitating deployment of the driver's frontal air bag, the inflator could rupture with metal fragments striking the vehicle occupants potentially resulting in serious injury or death.
09V484000
AIR BAGS
VOLKSWAGEN IS RECALLING CERTAIN MODEL YEAR 2009 Q5 PASSENGER VEHICLES MANUFACTURED BETWEEN NOVEMBER 25, 2008 AND JUNE 4, 2009. A LEFT AND/OR RIGHT A-PILLAR TRIM COVER CLIP MAY NOT HAVE BEEN MANUFACTURED CORRECTLY, ALLOWING THE A-PILLAR TRIM TO BECOME LOOSE WHEN THE SIDEGUARD HEAD PROTECTION AIRBAGS DEPLOY DURING A CRASH.
Risk: IF THIS HAPPENS, A LOOSE TRIM PIECE COULD INJURE THE FRONT SEAT OCCUPANTS OF THE VEHICLE.
Canada — Transport Canada
Canada runs its own recall programme, and its campaigns do not
always mirror the American ones.
Recall 2018635113 units in Canada
Fuel System
Certain vehicles with a cracked (but not leaking) fuel pump flange were repaired with butyl tape only under a previous recall (please see Transport Canada Recall 2016-443 / Audi campaign 20W9). This is because replacement fuel pump flanges were not available at the time of repair (the butyl tape was used an interim repair). If the fuel pump flange is not replaced, a fuel leak could still occur. A fuel leak, in the presence of an ignition source, could lead to a fire causing injury and/or damage to property. Correction: Dealers will replace fuel pump flange and reapply the protective butyl tape.
Recall 201805926,340 units in Canada
Airbag
On certain vehicles, long-term exposure to high absolute humidity and temperature, combined with high temperature cycling, could eventually degrade the propellant contained in the driver frontal airbag. This could cause the airbag to deploy with more force than normal. As a result, if the vehicle were involved in a collision that warrants airbag deployment, fragments could be propelled toward vehicle occupants, and the airbag assembly could be damaged, preventing proper function. These issues could increase the risk of injury. Correction: Dealers will replace the driver frontal airbag inflator. Note: Canadian climate results in the propellant degrading slowly. The recall is being conducted as a precaution to address future risk, and is expected to replace airbag inflators before their function would be affected. Additional Note: For the Audi A4, S4, A5 and S5 models, this campaign only affects the Cabriolet versions of these models. Also to Note: This recall supersedes the Audi brand vehicles subject to recall 2016-064 (Audi Recall 69N1) and 2016-065 (69N2). Audi brand vehicles completed under the previous 2016-064 and 2016-065 recalls require repair under this recall, as the previous recall remedy was an interim repair. Interim repair parts must be replaced with final repair parts.
Recall 201644320,109 units in Canada
Fuel System
On certain vehicles, the fuel pump flange may develop fine cracks or fissures, which could result in a fuel leak. Leaking fuel, in the presence of an ignition source, could lead to a fire causing injury and/or damage to property. Correction: Dealers will apply a butyl protective film to the fuel pump flange. If cracks are present, the fuel pump flange will be replaced.
Recall 2016246989 units in Canada
Airbag
On certain vehicles, a power supply component within the airbag control unit may corrode and cause the unit to fail. If the airbag control unit were to fail, the airbag light would illuminate in the vehicle’s instrument panel, and safety systems such as seat belt pretensioners and airbags could be affected and may not deploy in the event of a crash (where deployment is warranted), which could increase the risk of injury to vehicle occupants. Correction: Dealers will replace the affected airbag control module.
Recall 201606464,660 units in Canada
Airbag
On certain vehicles, the driver frontal airbag inflator could produce excessive internal pressure during airbag deployment. Increased pressure may cause the inflator to rupture, which could allow fragments to be propelled toward vehicle occupants, increasing the risk of injury. This could also damage the airbag module, which could prevent proper deployment. Failure of the airbag to fully deploy during a crash (where deployment is warranted) could increase the risk of personal injury to the seat occupant. Correction: Dealers will replace the front driver airbag inflator. Note: This campaign only affects the Audi A5 and Audi S5 Cabriolet models.
Recall 2009351668 units in Canada
Other
On certain vehicles, a left and/or right A-Pillar trim cover clip may not have been manufactured correctly. This may allow the trim to come loose in a crash where the head protection airbags would deploy. If this happens, it could increase the risk personal injury or death. Correction: Dealers will replace the clips in the middle A-pillar covers.
Reports where the owner recorded a crash, a fire, an injury or a death.
Escalante, UTCrash1 injured
AIR BAGS
I was in an accident where I hit a herd of elk. My car was totaled. The airbags did not deploy and they definitely should have. It was hit on the front, and both front sides. There is no way the airbags shouldn’t have deployed.
NHTSA complaint #11507755 — an unverified report by a vehicle owner.
at 59,110 milesLOS Angeles, CACrash1 injured
AIR BAGS
TL* THE CONTACT OWNED A 2009 AUDI Q5. WHILE DRIVING APPROXIMATELY 5 MPH, THE CONTACT'S VEHICLE WAS STRUCK BY ANOTHER VEHICLE. THE CONTACT'S VEHICLE SPUN AROUND AND CRASHED INTO A LIGHT POLE. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED. THE DRIVER SUSTAINED CHEST INJURIES THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS MADE AWARE OF FAILURE. THE FAILURE MILEAGE WAS 59,110.
NHTSA complaint #10765108 — an unverified report by a vehicle owner.
The most recent complaints
In the owners' own words, exactly as filed with NHTSA.
Pasadena, CA
Tether, Lower Anchor (on car seat or vehicle)
Cybex Sirona S is marketed as a 360 car seat that rotates and swivels, but when in forward-facing mode for functionality it does not tether. The guidance is to use the load leg to keep the swivel and rotation but then not use the tether. The tether strap is critical for safety and part of CPST guidance. People purchasing this seat are being made to compromise safety for functionality.
NHTSA complaint #11545067 — an unverified report by a vehicle owner.
Escalante, UTCrash1 injured
AIR BAGS
I was in an accident where I hit a herd of elk. My car was totaled. The airbags did not deploy and they definitely should have. It was hit on the front, and both front sides. There is no way the airbags shouldn’t have deployed.
NHTSA complaint #11507755 — an unverified report by a vehicle owner.
at 140,000 milesLouisville, KY
ENGINE AND ENGINE COOLING
The contact owns a 2009 Audi Q5. The contact stated that the vehicle was smoking. There was antifreeze and oil leaking from the vehicle. While driving, the accelerator pedal and brake pedal became stuck, and the vehicle stalled. There was an abnormal oil burning odor, fuel, and antifreeze. The vehicle was also consuming an excessive amount of fuel. The gear shifter button was also stuck. The gear box malfunctioned, and a message to restart vehicle was displayed. Additionally, the tailgate seized while going up and down. The vehicle was taken to an independent mechanic where additional oil was added several days. The vehicle was taken to an unknown local dealer where the antifreeze was changed. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was approximately 140,000.
NHTSA complaint #11493915 — an unverified report by a vehicle owner.
at 140,000 milesLouisville, KY
SERVICE BRAKES, AIR
The contact owns a 2009 Audi Q5. The contact stated that the vehicle was smoking. There was antifreeze and oil leaking from the vehicle. While driving, the accelerator pedal and brake pedal became stuck, and the vehicle stalled. There was an abnormal oil burning odor, fuel, and antifreeze. The vehicle was also consuming an excessive amount of fuel. The gear shifter button was also stuck. The gear box malfunctioned, and a message to restart vehicle was displayed. Additionally, the tailgate seized while going up and down. The vehicle was taken to an independent mechanic where additional oil was added several days. The vehicle was taken to an unknown local dealer where the antifreeze was changed. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was approximately 140,000.
NHTSA complaint #11493915 — an unverified report by a vehicle owner.
at 140,000 milesLouisville, KY
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
The contact owns a 2009 Audi Q5. The contact stated that the vehicle was smoking. There was antifreeze and oil leaking from the vehicle. While driving, the accelerator pedal and brake pedal became stuck, and the vehicle stalled. There was an abnormal oil burning odor, fuel, and antifreeze. The vehicle was also consuming an excessive amount of fuel. The gear shifter button was also stuck. The gear box malfunctioned, and a message to restart vehicle was displayed. Additionally, the tailgate seized while going up and down. The vehicle was taken to an independent mechanic where additional oil was added several days. The vehicle was taken to an unknown local dealer where the antifreeze was changed. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was approximately 140,000.
NHTSA complaint #11493915 — an unverified report by a vehicle owner.
Houston, TX
UNKNOWN OR OTHER
I got in my car at about 6pm on Saturday May 28, 2022. Started it up and proceeded to start opening the sunroof when I noticed it was cracked. I was thinking some kids had hit it with a ball until I traced the spiderwebbing right back to to the center of the panoramic sunroof. You could wind noise really bad when driving.
NHTSA complaint #11466569 — an unverified report by a vehicle owner.
San Tan Valley, AZ
AIR BAGS
Front left door pillar is becoming soaked from an apparent water leak possibly coming from the panoramic sunroof or windshield. Regardless it has to be running into the pillar airbag and has to be a safety concern.
NHTSA complaint #11424741 — an unverified report by a vehicle owner.
Accokeek,, MD
FUEL/PROPULSION SYSTEM
FUEL LEAKING FROM FUEL PUMP UNDER PASSENGER 'S SEAT AFRAID TO DRIVER IT BECAUSE AS LONG AS THE ENGINE IS RUNNING THE FUEL CONTINUE TOO LEAK WHETHER THE CAR IS MOVING OR STATIONARY!!
NHTSA complaint #11375670 — an unverified report by a vehicle owner.
Accokeek, MD
FUEL/PROPULSION SYSTEM
FUEL LEAKING ON RIGHT SIDE JUST UNDER THE PASSENGER'S SEAT ON GROUND WHEN CAR IS RUNNING
NHTSA complaint #11374880 — an unverified report by a vehicle owner.
Deer Park, WA
AIR BAGS
RIGHT SIDE PASSENGER TRIM FOR AIRBAG IS LOOSE AND HAS BEEN DETECTED IN OTHER CASES TO HAVE POSSIBILITY OF BEING INEFFECTIVE IN DEPLOYING.
NHTSA complaint #11337443 — an unverified report by a vehicle owner.
at 106,000 milesWoodinville, WA
ENGINE
ON 7/02/09 MY AUDI Q5 (VIN# [XXX]) WAS PURCHASED FROM, AND SERVICED BY BARRIER AUDI BELLEVUE, WASHINGTON; NOW DOING BUSINESS AS AUDI BELLEVUE A DEALERSHIP OWNED AND OPERATED BY AUTO NATION. TECHNICAL SERVICE BULLETINS [TSB] WERE SENT TO SOME AUDI OWNERS ON 12/6/2013 CONCERNING REPAIR AND CLEANING OF THE SECONDARY AIR CONTROL VALVE WITH A WARRANTY EXTENDING THROUGH 07/02/2019. THIS PROBLEM WAS INITIALLY CORRECTED ON 12/27/2013 @44,445 MILES, MY LAST SERVICE WITH BARRIER WAS 09/13/2018 AND AT NO TIME HAD I RECEIVED NOTICE THAT THE PROBLEM COULD RESURFACE. THE TSB PROVIDES : "THE SECONDARY AIR SYSTEM ON THESE VEHICLES IS USED TO HEAT UP THE CATALYTIC CONVERTERS QUICKLY DURING COLD-START CONDITIONS?. OVER TIME, AND DEPENDING ON DRIVING STYLES, CARBON WILL BUILD UP IN THESE SMALL 10MM PORTS AND CAUSE FAULTS IN THE ENGINE CONTROL MODULE FOR SECONDARY AIR, BANK1/BANK2 INSUFFICIENT FLOW? SOME MODELS DO HAVE A WARRANTY EXTENSION, WHICH COVERS THE SECONDARY AIR PORT CLEANING UP TO 10 YEAR/110,000 MILES. PLEASE CHECK WITH YOUR LOCAL DEALER FOR DETAILS. KEEP IN MIND, IF ANY OF THE CONTROL VALVES, COMBI VALVES, OR SUPPLY LINES ARE DAMAGED, OR FAULTY, THOSE ITEMS ARE NOT COVERED UNDER THE WARRANTY EXTENSION, AND WOULD HAVE TO BE REPLACED BEFORE THE PORT CLEANING CAN BE PERFORMED." ON 10/01/ 2019, AN ENGINE WARNING LIGHT WAS DETECTED ON THE Q5 WITH APPROXIMATELY 106,000 MILES ON THE ODOMETER. ON 10/28/2019 A CLAIM [#190822437]` WAS FILED WITH AUDI USA AND DENIED AS UNTIMELY FILED. AUDI BELLEVUE CARRIED OUT REPAIRS AT MY EXPENSE FOR $ 2045.75. GIVEN THE FACT THAT THERE WAS NO NOTICE, THE CONTINUED WARRANTY PERIOD SHOULD BE EXTENDED BY AUDI USA AND THE COSTS OF REPAIR REIMBURSED. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
NHTSA complaint #11291459 — an unverified report by a vehicle owner.
Rochester, NY
AIR BAGS
TL* THE CONTACT OWNS A 2009 AUDI Q5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V082000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AUDI ROCHESTER (3955 W HENRIETTA RD, ROCHESTER, NY 14623, (585) 334-1600) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
NHTSA complaint #11217077 — an unverified report by a vehicle owner.
LAS Vegas, NV
UNKNOWN OR OTHER
THE CAR GAS A STRONG GAS SMELL IN THE CABIN OF THE CAR, EVERYDAY, ALL DAY. TOOK IT TO AUDI AND THEY SAID THEY FIXED THE "PROBLEM". THE CAR CAN'T BE DRIVEN. ITS CAUSING NAUSEA AND HEADACHES WHEN DRIVING MORE THAN 5 MINS. I DON'T FEEL SAFE DRIVING A CAR THAT IS PRODUCING A GAS SMELL. I BELIEVE THAT GAS FLANGE RECALL CREATED MORE ISSUES TO MY CAR THAT AUDI MADE ME PAY FOR AND NEVER FIXED THE GAS SMELL.
NHTSA complaint #11161068 — an unverified report by a vehicle owner.
LAS Vegas, NV
FUEL/PROPULSION SYSTEM
THE CAR GAS A STRONG GAS SMELL IN THE CABIN OF THE CAR, EVERYDAY, ALL DAY. TOOK IT TO AUDI AND THEY SAID THEY FIXED THE "PROBLEM". THE CAR CAN'T BE DRIVEN. ITS CAUSING NAUSEA AND HEADACHES WHEN DRIVING MORE THAN 5 MINS. I DON'T FEEL SAFE DRIVING A CAR THAT IS PRODUCING A GAS SMELL. I BELIEVE THAT GAS FLANGE RECALL CREATED MORE ISSUES TO MY CAR THAT AUDI MADE ME PAY FOR AND NEVER FIXED THE GAS SMELL.
NHTSA complaint #11161068 — an unverified report by a vehicle owner.
SAN Francisco, CA
AIR BAGS
THE DRIVER AIRBAG MAY EXPLODE IN A CRASH WITH AIRBAG DEPLOYMENT. SHARP METAL FRAGMENTS CAN HIT PEOPLE AND CAUSE SERIOUS INJURY OR DEATH. THE DRIVER AIRBAG MAY EXPLODE IN A CRASH WITH AIRBAG DEPLOYMENT. SHARP METAL FRAGMENTS CAN HIT PEOPLE AND CAUSE SERIOUS INJURY OR DEATH. OWNERS SHOULD SCHEDULE THIS RECALL REPAIR IMMEDIATELY, EVEN IF AN INTERIM REPAIR WAS RECENTLY DONE. I HAVE RECEIVED MANY LETTERS ABOUT BRINGING MY CAR IN FOR THE REPAIRS BUT WHENEVER I CALL AUDI AND TRY SCHEDULE SOMETHING THEY KEEP SAYING THAT THE PARTS HAVE NOT ARRIVED. THE ISSUE HAS GONE MORE THAN A YEAR. MY AUDI DEALER IS ROYAL AUTOMOTIVE GROUP OF SAN FRANCISCO. I HAVE CALLED MANY TIMES AND THEY TOLD ME TO KEEP WAITING.
NHTSA complaint #11091615 — an unverified report by a vehicle owner.
Norman, OK
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 AUDI Q5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V082000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE LOCAL DEALER (BOB MOORE AUDI IN OKLAHOMA CITY, OKLAHOMA) WAS MADE AWARE OF THE RECALL AND STATED THAT THE PART WAS UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
NHTSA complaint #11088471 — an unverified report by a vehicle owner.
Renton, WA
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 AUDI Q5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V082000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AUDI SEATTLE IN SEATTLE, WASHINGTON AND AUDI BELLEVUE IN BELLEVUE, WASHINGTON WERE MADE AWARE OF THE RECALL AND STATED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
NHTSA complaint #11078227 — an unverified report by a vehicle owner.
Atlanta, GA
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 AUDI Q5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
NHTSA complaint #10984504 — an unverified report by a vehicle owner.
Renton, WA
AIR BAGS
TAKATA RECALL IT HAS BEEN OVER A YEAR SINCE I FIRST REQUESTED THAT AUDI OF BELLEVUE HANDLE MY AIRBAG RECALL. I CALLED IN MARCH 2016 AND WAS TOLD THEY WOULD HAVE THE PARTS "BY THE END OF THE YEAR." I REQUESTED A LOANER CAR UNTIL IT WAS FIXED AND WAS TRANSFERRED TO A SALES MANAGER WHO DID NOT TAKE MY CALL. I LEFT A MESSAGE EXPLAINING THAT MY CAR SPENT 3 YEARS IN TEXAS AND I HAVE A SMALL CHILD AND WAS NOT COMFORTABLE DRIVING MY CAR WITH THE RECALL. HE NEVER RETURNED MY CALL. I RECENTLY TOOK MY CAR IN FOR REGULAR SERVICE. WHEN I MADE MY APPOINTMENT, I AGAIN REQUESTED THE AIRBAG BE REPLACED AND WAS TOLD THEY STILL DON'T HAVE THE PARTS AND, IN FACT NOBODY IN THE AREA HAD THEM. OUR HONDA WAS FIXED LAST JUNE. I RECEIVED ANOTHER "URGENT" RECALL NOTICE IN THE MAIL THIS WEEK, URGING ME TO CONTACT MY DEALERSHIP IMMEDIATELY. I CALLED AUDI USA TO EXPLAIN THE EXPERIENCE I JUST HAD AND INQUIRE FURTHER. I WAS TOLD THAT THEY WERE HOPING TO GET PARTS TO MY AREA BY SEPTEMBER (IT IS APRIL) AND THAT THE DECISION TO NOT MAKE REPLACEMENT PARTS AVAILABLE TO MY AREA WAS BEING DIRECTED BY THE NHTSA. I EXPLAINED MY CONCERNS ABOUT THE 3 YEARS MY CAR SPENT IN TEXAS AND WAS TOLD THEY WOULD MAKE A NOTE ON MY VEHICLE, BUT THE ONLY ADVICE I WAS GIVEN WAS TO KEEP CHECKING IN WITH MY DEALERSHIP.
NHTSA complaint #10979704 — an unverified report by a vehicle owner.
at 64,000 milesWest Hills, CA
SUSPENSION
FRONT DRIVER SIDE WHEEL MAKES A LOUD KNOCKING NOISE WHEN BRAKING AND OVER ANY SMALL BUMPS ON THE ROAD.
NHTSA complaint #10972360 — an unverified report by a vehicle owner.
Sherman Oaks, CA
AIR BAGS
TL* THE CONTACT OWNS A 2009 AUDI Q5. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
NHTSA complaint #10953700 — an unverified report by a vehicle owner.
at 45,000 milesOceamside, NY
AIR BAGS
TAKATA RECALL CANNOT GET REPLACEMENT AIRBAG,
NHTSA complaint #10946707 — an unverified report by a vehicle owner.
at 54,000 milesWest Caldwell, NJ
AIR BAGS
TAKATA RECALL 16V078, MFR RECALL NUMBER 69N1 TAKING TOO LONG.
NHTSA complaint #10944615 — an unverified report by a vehicle owner.
Palm Springs, CA
AIR BAGS
TAKATA RECALL, I HAVE MADE 3 INQUIRIES FOR THE RECALL REPAIRS TO BE MADE ON MY VEHICLE AND HAVE BEEN TOLD REPEATEDLY FROM THE DEALERSHIP THAT THEY HAVE NO INFORMATION ON WHEN THE REPAIR PARTS WILL BE MADE AVAILABLE. THIS IS AN UNACCEPTABLE RESPONSE AND NEEDS BE BE ADDRESSES BEFORE I OR MY PASSENGERS ARE ENDANGERED!
NHTSA complaint #10928380 — an unverified report by a vehicle owner.
Houston, TX
AIR BAGS
TAKATA RECALL . IT HAS BEEN OVER 6 MONTHS SINCE RECEIVING A NOTICE FROM AUDI NORTH AMERICA RELATING TO THE TAKATA AIRBAG INFLATOR RECALL ON THIS VEHICLE. I PHONED THE DEALERSHIP LAST MONTH AND THEY SAID THEY STILL DON'T HAVE A FIX FOR THIS RECALL. I FEEL AUDI SHOULD BE MORE PROACTIVE IN FIXING THIS ISSUE ESPECIALLY IF IT COULD BE LIFE THREATENING TO DRIVE THE VEHICLE. I DO NOT WANT TO WAIT AND SEE IF METAL SHARDS WILL GO FLYING THRU ME IN THE EVENT OF AN AIRBAG DEPLOYMENT. NOTHING HAS HAPPENED YET BUT I WANT THIS RECALL ISSUE FIXED BY THE DEALER.
NHTSA complaint #10928432 — an unverified report by a vehicle owner.