FaultScore

FaultScore report

2013 Audi Q5 problems

Owners have filed 107 complaints about the 2013 Audi Q5 with NHTSA between 2013 and 2026. The largest single group is the engine & cooling. Across this model's run it ranks 11 of 17 worst.

C

FaultScore 50/100

Higher is worse. Measured against the other years of the Audi Q5.

How this is worked out

The numbers

107

Complaints

1

Crashes reported

7

Fires reported

1

Injuries reported

56,250 mi

Median mileage at failure

Half of reported failures happened before this

36%

Failed under 36,000 miles

Inside a typical bumper-to-bumper warranty

What kind of bad

The letter says how bad. This says what kind — whether this year drew an unusual number of complaints, unusually dangerous ones, or failures that arrived unusually early.

Complaint volume 49 vs 50 Severity 43 vs 50 Early failure 62 vs 50
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 49
Against the median year of the Audi Q5. 50 means typical for this model; 100 means roughly double.
Severity — 43
8.4% of these complaints involved a crash, fire, injury or death, against a national rate of 9.7%.
Early failure — 62
36% of failures with a mileage on record happened under 36,000 miles, against a national rate of 29%.

How 2013 compares with every other Audi Q5

Click any bar to open that year's report.

Complaints filed with NHTSA, by model year. Bar colour is the FaultScore grade: A B C D F ungraded

What breaks on a 2013 Audi Q5

Every complaint is filed against a part. Follow any row for the complaints about that part alone.

Engine & Cooling 33 30.8%

0 crashes, 4 fires · median 75,000 mi

Steering 18 16.8%

1 crashes, 0 fires · median 23,000 mi

Electrical System 9 8.4%

0 crashes, 3 fires · median 47,000 mi

Body & Structure 8 7.5%

Median failure at 7,000 miles

Other & Unspecified 7 6.5%

Median failure at 36,000 miles

Fuel & Propulsion 6 5.6%

Median failure at 60,000 miles

Brakes 6 5.6%

Median failure at 26,000 miles

Transmission & Drivetrain 6 5.6%

Median failure at 65,645 miles

Windows, Mirrors & Wipers 3 2.8%

Median failure at 26,600 miles

Lights 2 1.9%

Median failure at 65,000 miles

Acceleration & Cruise Control 2 1.9%

Median failure at 37,917 miles

Suspension 2 1.9%
Equipment & Accessories 1 0.9%
Doors, Latches & Locks 1 0.9%

Median failure at 7,000 miles

Seats 1 0.9%
Wheels 1 0.9%

Median failure at 17,000 miles

Airbags 1 0.9%

When it fails

Odometer readings owners gave when they filed. About half of all complaints include one.

Under 1,000 miles 1 1.4%
1,000 – 9,999 miles 15 20.3%
10,000 – 24,999 miles 4 5.4%
25,000 – 49,999 miles 11 14.9%
50,000 – 74,999 miles 22 29.7%
75,000 – 99,999 miles 11 14.9%
100,000 – 149,999 miles 10 13.5%

When owners complained

A spike years after the car went on sale usually means a part wearing out on schedule across the whole fleet — the kind of pattern no single owner can see from inside their own car.

Jan 2013 peak 5 May 2026

Recalls on the 2013 Audi Q5

A complaint is one owner's allegation. A recall is the point at which the manufacturer or a regulator agreed the defect is real and dangerous enough to fix for free — however old the car is.

United States — NHTSA

18V229000

ENGINE AND ENGINE COOLING:COOLING SYSTEM

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2013-2017 Audi A5 Cabriolet, A5 Sedan and Audi Q5 vehicles, 2012-2015 Audi A6 vehicles and 2013-2016 Audi A4 Sedan and A4 allroad vehicles. These vehicles, equipped with 2.0l Turbo FSI engines, have an electric coolant pump that can either become blocked with debris from the cooling system causing it to overheat or can short-circuit from moisture within the pump.

Risk: A blocked pump or a short-circuited pump can increase the risk of a fire.

17V622000

ELECTRICAL SYSTEM:WIRING

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2013-2016 Audi A5 Coupe, A5 Cabriolet, A4 Sedan, A4 Allroad and Q5 vehicles. Contact corrosion within the electrical connector for the auxiliary heater may cause the heater wires to overheat or melt.

Risk: The melted wires can increase the risk of a fire.

17V298000

FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2013-2017 Audi Q5 and 2013-2017 Audi Q7 vehicles. These gasoline-powered vehicles have a fuel pump flange that may crack, allowing fuel to leak.

Risk: A fuel leak in the presence of an ignition source increases the risk of a fire.

17V002000

ENGINE AND ENGINE COOLING:COOLING SYSTEM

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2013-2017 Audi A5, A5 Cabriolet and Q5 vehicles, 2013-2016 Audi Allroad and Audi A4 vehicles and 2012-2015 Audi A6 vehicles. These vehicles, equipped with 2.0l Turbo FSI engines, have an electric coolant pump that can be blocked with debris from the cooling system, resulting in the pump overheating.

Risk: If the coolant pump overheats, it can increase the risk of a fire.

17V001000

VISIBILITY:SUN/MOON ROOF ASSEMBLY

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2011-2017 Audi Q5 vehicles. The sunroof drainage system may allow water to soak into the foam surrounding the side head air bag inflator canister resulting in the corrosion of the canister. If this happens, the corrosion can weaken the canister and the inflator could fracture without air bag deployment, propelling fragments into the passenger compartment, striking and causing serious injury to vehicle occupants.

Risk: An inflator rupture may result in metal fragments striking the driver or other occupants resulting in serious injury or death.

Canada — Transport Canada

Canada runs its own recall programme, and its campaigns do not always mirror the American ones.

Recall 2018174 47,704 units in Canada

Electrical

On certain vehicles equipped with a 2.0L TFSI engine, the electric coolant pump could experience a short circuit and/or overheat. A short circuit or overheating of the pump could increase the risk of a fire causing injury and/or damage to property. Correction: Dealers will unplug the electric coolant pump and update the coolant pump software to mitigate the risk of fire as an interim measure. When parts become available, dealers will replace the electric coolant pump, and install an updated coolant pump software.

Recall 2017483 37,066 units in Canada

Electrical

On certain vehicles, the contacts within the electrical connector of the auxiliary heater could corrode. This could cause the auxiliary heater to fail and/or cause the wires to overheat and melt. If the wires were to melt, it could lead to an open circuit and/or overheating, which could increase the risk of a fire causing injury and/or damage to property. Correction: Dealers will replace the auxiliary heater and update vehicle software as necessary.

Recall 2017243 35,575 units in Canada

Fuel System

On certain vehicles, the fuel pump flange may develop fine cracks or fissures, which could result in a fuel leak. Leaking fuel, in the presence of an ignition source, could lead to a fire causing injury and/or damage to property. Correction: Dealers will apply a butyl protective film to the fuel pump flange. If cracks are present, the fuel pump flange will be replaced. Note: This is an expansion of recall 2016-443.

Recall 2017003 36,349 units in Canada

Airbag

On certain vehicles, if the water drainage system of the panoramic sunroof becomes damaged or impaired (such as during a repair), water could enter the side head curtain airbag canister. Due to a foam that is touching the airbag inflator, moisture could cause corrosion on the airbag inflator over time. If this happens, the airbag canister could be weakened. This could cause the airbag canister to fracture without airbag deployment and allow fragments to be propelled toward vehicle occupants, increasing the risk of injury. Correction: Dealers will inspect the vehicle for evidence of water ingress, examine the drainage system, disassemble the headliner and trim, remove foam and inspect the side head curtain airbag canister for relevant corrosion. In cases where light surface corrosion is found, a wax will be applied to the inflator. In cases of more than light surface corrosion, the inflator will be replaced after a robustness check.

Recall 2017002 47,704 units in Canada

Engine

On certain vehicles equipped with a 2.0L TFSI engine, the coolant pump could become blocked by debris from the cooling system. This could lead to the pump overheating and could increase the risk of a fire causing injury and/or damage to property. Correction: Dealers will update vehicle software which deactivates the power supply to the coolant pump if the pump becomes blocked with debris. The driver will be notified of the blocked coolant pump through the illumination of the Electronic Power Control (EPC) lamp.

Recalls cover specific build ranges, so check your own vehicle by VIN at nhtsa.gov/recalls or, in Canada, Transport Canada.

Complaints that involved harm

Reports where the owner recorded a crash, a fire, an injury or a death.

Dallas, TX Crash 2 injured

STEERING

When at highway speed, the vehicle veered hard to the left without any driver input, causing the car to cross several lanes of traffic and hit a concrete divider at ~65mph. The driver fractured her back, and one of three children in the car experienced injury. The vehicle was declared a total loss by insurance. The driver (my wife) indicated that a similar incident happened at low speed in a parking lot, but it resolved after shut down and restart of the engine. It is my understanding that the vehicle is currently either at or on the way to a Copart lot.

NHTSA complaint #11641442 — an unverified report by a vehicle owner.

Alexander City, AL Fire

ELECTRICAL SYSTEM

My daughter drove her car to Hobby Lobby in Opelika, AL. After being in the store for about 7 minutes they announced over the intercom for the owner of a black audi to come to the front. They told her that her car was on fire. She went outside and black smoke and fire was coming from the hood. A lady had already called 911. While waiting, flames started coming from the bottom of the car. The police arrived and started trying to put the fire out, then firefighters arrived and put the fire out. After the fire was put out, the car kept trying to start itself so they had to locate the battery to disconnect it. Luckily the firefighters were a few stores down and was able to get to it quick. The car is available for inspection and we feel that this is some type of malfunction that we shouldn't be responsible for. A fire is very dangerous and could have hurt or killed my daughter if it had caught fire with her in it and also it catching fire around other cars that put others in danger or if it would have been at night at home under our carport and ended up catching our house on fire! The car has not been inspected by anyone. We didn't have full coverage insurance since I had just changed our policy since where I worked closed down so in the meantime of going from full coverage insurance to liability for a month and a half, this happened. So now we don't really know what to do, as we feel this isn't something we should have to pay for. We feel that Audi should be responsible for this malfunction/defect. No warnings and we have our vehicles maintenanced regularly.

NHTSA complaint #11429831 — an unverified report by a vehicle owner.

Alexander City, AL Fire

ENGINE

My daughter drove her car to Hobby Lobby in Opelika, AL. After being in the store for about 7 minutes they announced over the intercom for the owner of a black audi to come to the front. They told her that her car was on fire. She went outside and black smoke and fire was coming from the hood. A lady had already called 911. While waiting, flames started coming from the bottom of the car. The police arrived and started trying to put the fire out, then firefighters arrived and put the fire out. After the fire was put out, the car kept trying to start itself so they had to locate the battery to disconnect it. Luckily the firefighters were a few stores down and was able to get to it quick. The car is available for inspection and we feel that this is some type of malfunction that we shouldn't be responsible for. A fire is very dangerous and could have hurt or killed my daughter if it had caught fire with her in it and also it catching fire around other cars that put others in danger or if it would have been at night at home under our carport and ended up catching our house on fire! The car has not been inspected by anyone. We didn't have full coverage insurance since I had just changed our policy since where I worked closed down so in the meantime of going from full coverage insurance to liability for a month and a half, this happened. So now we don't really know what to do, as we feel this isn't something we should have to pay for. We feel that Audi should be responsible for this malfunction/defect. No warnings and we have our vehicles maintenanced regularly.

NHTSA complaint #11429831 — an unverified report by a vehicle owner.

at 27,000 miles Albany, GA Fire

ELECTRICAL SYSTEM

TL* THE CONTACT OWNED A 2013 AUDI Q5. WHILE DRIVING AT AN UNKNOWN SPEED, SMOKE WAS SEEN UNDER THE HOOD. THE CONTACT WAS NOT ABLE TO COAST THE VEHICLE TO THE SIDE OF THE ROAD DUE TO HEAVY TRAFFIC ON THE INTERSTATE. THE CONTACT WAS ABLE TO EXIT THE VEHICLE WITHOUT INJURIES. THE VEHICLE BURST INTO FLAMES, WHICH WERE EXTINGUISHED BY THE FIRE DEPARTMENT. A POLICE REPORT WAS FILED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED TO AN INSURANCE LOT WHERE IT WAS DEEMED DESTROYED. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC TO DETERMINE THE CAUSE OF THE FAILURE. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBERS: 17V622000 (ELECTRICAL SYSTEM) AND 18V229000 (ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND OPENED CASE NUMBER: [XXX]. THE APPROXIMATE FAILURE MILEAGE WAS 27,000. *TT INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TT

NHTSA complaint #11101630 — an unverified report by a vehicle owner.

at 27,000 miles Albany, GA Fire

ENGINE

TL* THE CONTACT OWNED A 2013 AUDI Q5. WHILE DRIVING AT AN UNKNOWN SPEED, SMOKE WAS SEEN UNDER THE HOOD. THE CONTACT WAS NOT ABLE TO COAST THE VEHICLE TO THE SIDE OF THE ROAD DUE TO HEAVY TRAFFIC ON THE INTERSTATE. THE CONTACT WAS ABLE TO EXIT THE VEHICLE WITHOUT INJURIES. THE VEHICLE BURST INTO FLAMES, WHICH WERE EXTINGUISHED BY THE FIRE DEPARTMENT. A POLICE REPORT WAS FILED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED TO AN INSURANCE LOT WHERE IT WAS DEEMED DESTROYED. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC TO DETERMINE THE CAUSE OF THE FAILURE. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBERS: 17V622000 (ELECTRICAL SYSTEM) AND 18V229000 (ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND OPENED CASE NUMBER: [XXX]. THE APPROXIMATE FAILURE MILEAGE WAS 27,000. *TT INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TT

NHTSA complaint #11101630 — an unverified report by a vehicle owner.

at 56,000 miles Tukwila, WA Fire

ELECTRICAL SYSTEM

AUXILIARY WATER PUMP CAUGHT ON FIRE. CAR WAS PARKED. NOTICED SMOKE COMING FROM UNDER HOOD. OPENED HOOD AND FOUND FLAMES (VERY SMALL). WAS ABLE TO PUT IT OUT WITHOUT VEHICLE DAMAGE. TOWED TO DEALER AND AM AWAITING RESULTS FROM AUDI

NHTSA complaint #11036035 — an unverified report by a vehicle owner.

The most recent complaints

In the owners' own words, exactly as filed with NHTSA.

West Palm Beach, FL

UNKNOWN OR OTHER

There is considerable rust to the point that the subframe has been structurally compromised. I also contacted Audi USA regarding this issue, but they advised that they could not provide any assistance and closed my case. I was instructed to have the vehicle inspected and see what the dealer could do. I have videos and photos documenting the compromised subframe which many Audi Q5 owners have been complaining about.... There are holes approximately the size of a tennis ball.

NHTSA complaint #11739161 — an unverified report by a vehicle owner.

Santa Maria, CA

UNKNOWN OR OTHER

Oil leak/ and tire suspension icon keeps coming on after i fixed it

NHTSA complaint #11719378 — an unverified report by a vehicle owner.

Santa Maria, CA

FUEL/PROPULSION SYSTEM

Oil leak/ and tire suspension icon keeps coming on after i fixed it

NHTSA complaint #11719378 — an unverified report by a vehicle owner.

Ashburn, VA

STRUCTURE:BODY

Took vehicle in for state safety inspection. Found heavy rust on subframe nearly all the way through. Was told if it gets any worse it will not pass inspection next time. Apparently there are plastic rock shields on subframe that trap water causing it to rust. Took it to dealer and they want to charge close to $4000 to replace. This seems like an engineering defect. The vehicle is kept in a garage and doesn’t have any other rust on it.

NHTSA complaint #11677300 — an unverified report by a vehicle owner.

Dallas, TX Crash 2 injured

STEERING

When at highway speed, the vehicle veered hard to the left without any driver input, causing the car to cross several lanes of traffic and hit a concrete divider at ~65mph. The driver fractured her back, and one of three children in the car experienced injury. The vehicle was declared a total loss by insurance. The driver (my wife) indicated that a similar incident happened at low speed in a parking lot, but it resolved after shut down and restart of the engine. It is my understanding that the vehicle is currently either at or on the way to a Copart lot.

NHTSA complaint #11641442 — an unverified report by a vehicle owner.

Oxford, MA

SUSPENSION

I was doing maintenance on car. Had new tires and alignment done. The alignment tech found rotted out rear sub-frame underneath plastic covers. Said that it was unsafe to drive. Had it fixed there. Mechanic had another Q5 on rack, he said it had exact same problem. Tried to find used parts, ALL had rot through the frame. Found a part in Texas that was clean and bought it to replace. Asked Audi USA to reimburse me for the cost as they have a supposed 12 yr rust through warranty. They told me no because it only applies to body parts and that I didn't get it done at an audi dealer. The plastic cover is the issue as it keeps the moisture locked into the part. Audi A6s have the same frame but no cover and they don't rot. This is a dangerous situation and Audi is looking the other way.

NHTSA complaint #11622403 — an unverified report by a vehicle owner.

Valparaiso, IN

SUSPENSION

The rear subframe has plastic "stone guards" to protect the frame from being damaged in off-road conditions. Where these stone guards are attached, the subframe has rotted/rusted large holes. Water and salt from winter seasons can get trapped behind these guards. A subframe on a vehicle at this age should NOT have complete holes rotted through. Let alone a vehicle brand such as Audi, known for quality. The rear subframe connects the rear suspension and AWD drivetrain to the unibody of the vehicle. This is a major safety concern. It has not been inspected by the manufacturer; my Audi dealer denied this could happen. I am part of a few Audi groups/forums with others facing the same issues, and Audi replacing the subframe under the corrosion warranty. This is a widespread issue amongst the forums. There are no warnings or symptoms as of yet. I noticed the holes 3/17/24. The vehicle has been somewhat sufficient to operate. I just don't want to be traveling down the road with my family in the vehicle if the subframe collapses. I am afraid to fully remove the stone guards as others on the forums claimed that Audi would do nothing for them after removing the guards. Being that they are "protection".

NHTSA complaint #11619831 — an unverified report by a vehicle owner.

Valparaiso, IN

STRUCTURE:BODY

The rear subframe has plastic "stone guards" to protect the frame from being damaged in off-road conditions. Where these stone guards are attached, the subframe has rotted/rusted large holes. Water and salt from winter seasons can get trapped behind these guards. A subframe on a vehicle at this age should NOT have complete holes rotted through. Let alone a vehicle brand such as Audi, known for quality. The rear subframe connects the rear suspension and AWD drivetrain to the unibody of the vehicle. This is a major safety concern. It has not been inspected by the manufacturer; my Audi dealer denied this could happen. I am part of a few Audi groups/forums with others facing the same issues, and Audi replacing the subframe under the corrosion warranty. This is a widespread issue amongst the forums. There are no warnings or symptoms as of yet. I noticed the holes 3/17/24. The vehicle has been somewhat sufficient to operate. I just don't want to be traveling down the road with my family in the vehicle if the subframe collapses. I am afraid to fully remove the stone guards as others on the forums claimed that Audi would do nothing for them after removing the guards. Being that they are "protection".

NHTSA complaint #11619831 — an unverified report by a vehicle owner.

Hiawassee, GA

ENGINE

My audi uses 1 quart of oil every 300 miles. The dealership wants to charge to find the problem. Audi should fix the problem at no charge. I bought the vehicle in February 2023. Was told there were no issues with the car.

NHTSA complaint #11589507 — an unverified report by a vehicle owner.

Fort Worth, TX

ENGINE

Car started running hot, had mechanic do pressure/ leak test and he couldn’t find a leak. Took it to Audi and they said the coolant pump and thermostat housing were leaking coolant. I’ve researched and it looks like these cars have know coolant pump issues.

NHTSA complaint #11576364 — an unverified report by a vehicle owner.

Fort Worth, TX

ENGINE

Car was telling me to add 1 qt of oil about every 1500-2000 miles, even after a recent oil change. So I took it to the place I purchased the car from and they replaced the timing chain gasket thing. About a week later the same issue came back. So I took it to Audi to have the same thing replaced. And about a month later the issue came back. Took it back to Audi and they said now the Engine speed sensor seal is leaking oil. I’ve did some research and I’ve found that there is a manufacturing engine defect that causes this reoccurring issue and most Q5 owners have stopped spending money on repairs and just tops off the oil when asked.

NHTSA complaint #11576366 — an unverified report by a vehicle owner.

Royal Oak, MI

ENGINE

The vehicle oil level low light comes on every 600 miles (excessive oil consumption). I purchased the vehicle in July 2021, and in 2 weeks I had an oil-level light. I called Audi regarding the condition, they talked with the dealership regarding the issue and came back in 2 weeks and stated that the recall was up to 2011. I would like Audi to pay to repair my vehicle, because is a known problem which should have been resolved. Oil Change on 1/12/24; had to put oil in on 2/20/24

NHTSA complaint #11573371 — an unverified report by a vehicle owner.

at 125,000 miles Columbia, SC

ENGINE

The contact owns a 2013 Audi Q5. The contact stated that the vehicle was experiencing an abnormal oil consumption. The low oil pressure warning light was illuminated. The contact stated that she had been adding a quart of oil to the vehicle every 200 miles driven. The dealer was notified of the failure. The vehicle was not diagnosed nor repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 125,000.

NHTSA complaint #11548190 — an unverified report by a vehicle owner.

Venice, CA

ENGINE

The coolant system on this car was repaired by Santa Monica Audi in jan 2020. Less than three years later he the coolant is leaking again with dangerously low level of coolant in the engine. This is a real safety hazard and could lead to a fire or engine overheating This is compounded by Audi Santa Monica charging $310 to simply perform a visual inspection which confirmed the water pump and thermostat needs replacing. Even though it’s related to the earlier coolant pump recall, the burden is on the consumer to pay and the elevated Safety risk remains.

NHTSA complaint #11507912 — an unverified report by a vehicle owner.

Rigby, ID

STEERING

Driving and warning light came on “steering defective do not drive.” Power steering and use of wheel went out, and wheel would not turn or move in the middle of driving down the street.

NHTSA complaint #11493317 — an unverified report by a vehicle owner.

Lithonia, GA

ENGINE

this car should be included in the NHTSA Campaign Number: 18V229000. Having the same issues as owners of other Audi Q5 have reported. while driving the Pull over and Check coolant message appears each time in vehicle. Coolant was leaking. The coolant is leaking onto the ground while refilling the reservoir but not coming from the reservoir.

NHTSA complaint #11489219 — an unverified report by a vehicle owner.

Southaven, MS

ELECTRICAL SYSTEM

The recalls were not completed and the dealership is charging for recall work.

NHTSA complaint #11473398 — an unverified report by a vehicle owner.

Southaven, MS

ENGINE

The recalls were not completed and the dealership is charging for recall work.

NHTSA complaint #11473398 — an unverified report by a vehicle owner.

Southaven, MS

FUEL/PROPULSION SYSTEM

The recalls were not completed and the dealership is charging for recall work.

NHTSA complaint #11473398 — an unverified report by a vehicle owner.

Delray Beach, FL

SERVICE BRAKES

CONSUMER WRITES IN REGARD TO BRAKE THROTTLE OVERRIDE ON VARIOUS VEHICLES. THE CONSUMER STATED THAT WHEN REMOVING THE LEFT FOOT FROM THE BRAKE, THERE WAS A DELAY WHEN THE RIGHT FOOT WAS APPLIED TO THE ACCELERATOR. THE DELAY CAUSES THE INABILITY TO MERGE QUICKLY INTO TRAFFIC.

NHTSA complaint #11468312 — an unverified report by a vehicle owner.

Southaven, MS

AIR BAGS

I took my vehicle to Audi South Austin on 6/1/22 regarding my A/C and back up camera not working, continuous oil consumption issue, passenger air bag light turning on, and RPM higher than normal while idling. Christina Turner told me that the wait for my car to be service was 3-4 weeks. She quoted me a price of $275 for each diagnostic test. I mentioned a recall regarding the auxiliary heater and she told me that the recall had previously been completed. I asked her if there was a warranty and she mentioned that it was 12 months/ 12,000 miles and that my vehicle was over that time frame. I have took my vehicle serval times to Audi South Austin regarding the oil and coolant consumption. The first service was on 12/5/20regarding an oil change, multi point inspection, and coolant topped off. I was told if I had any issues with the oil or coolant consumption to let them know. I took my vehicle to Audi North Austin on 2/8/21 regarding my coolant and oil consumption. The told me that I had an oil and coolant leak. When I mentioned the recall of the coolant pump, they told me that the oil leak caused the coolant leak and wouldn’t be covered. I notified Audi South Austin regarding the issues and asked them why they didn’t notice the oil leak during the oil change and inspection. They told me that they would do the recall issue and charge me approximately $5,000 for the oil leak. After showing them the invoice from Audi North of the oil charge being approximately $1,500, they offered the same amount. I have returned to Audi South Austin regarding the oil consumption and oil marks on the side of my car and they technician tells me that it’s normal for my make and model to consume oil and that I would just have to add oil. I’m worried that there is an electrical issue regarding the auxiliary recall and could catch fire while I’m driving. I also have 2 children and it’s difficult driving in 96 degrees weather without A/C and having to wait 3-4 weeks.

NHTSA complaint #11467537 — an unverified report by a vehicle owner.

Marietta, GA

FUEL/PROPULSION SYSTEM

The top of the fuel pump connected to the fuel tank shows hairline cracks and fuel is spraying out of the fuel pump into a well in the rear seat

NHTSA complaint #11464638 — an unverified report by a vehicle owner.

Biloxi, MS

ELECTRICAL SYSTEM

COOLANT PUMP BECAME BLOCKED IN MY 3.0 ENGINE VEHICLE, CAUSING IT TO OVERHEAT. THIS MAY BE A SIMILAR PROBLEM TO THE 2.0 VEHICLE, FOR WHICH THERE HAVE ALREADY BEEN 2 RECALLS. MY AIR CONDITIONER STARTED BLOWING FUSES REPEATEDLY (DAILY TO WEEKLY) LAST YEAR AND THE MECHANIC THINKS IT MAY BE A RELATED ISSUE.

NHTSA complaint #11456846 — an unverified report by a vehicle owner.

Biloxi, MS

ENGINE

COOLANT PUMP BECAME BLOCKED IN MY 3.0 ENGINE VEHICLE, CAUSING IT TO OVERHEAT. THIS MAY BE A SIMILAR PROBLEM TO THE 2.0 VEHICLE, FOR WHICH THERE HAVE ALREADY BEEN 2 RECALLS. MY AIR CONDITIONER STARTED BLOWING FUSES REPEATEDLY (DAILY TO WEEKLY) LAST YEAR AND THE MECHANIC THINKS IT MAY BE A RELATED ISSUE.

NHTSA complaint #11456846 — an unverified report by a vehicle owner.

Salt Lake City, UT

UNKNOWN OR OTHER

The sliding sunroof exploded out of nowhere with no impact while on the Interstate. The glass rained down on us as we were traveling around 65 mph.

NHTSA complaint #11448642 — an unverified report by a vehicle owner.