124 of the
15,232 complaints filed about the Chevrolet Impala
are about the doors, latches and locks —
1% of everything owners reported.
The worst model year for it is 2008.
The contact owned a 2017 Chevrolet Impala. The contact stated that while driving at approximately 50 MPH, a tractor-trailer crashed into the front passenger side of the vehicle causing the vehicle to cross two lanes of traffic and collide with a barrier wall. During the crash no air bags deployed. The driver sustained injuries to the back, spine, torso, arms, knees, and shoulders which required medical treatment. The vehicle was destroyed. A police report was taken at the scene and the vehicle was towed away. The cause of the failure was not determined. The manufacturer and local dealer were notified of the failure. Also, while the keys were inside the vehicle the doors had locked and the contact was unable to enter the vehicle. A locksmith was called to open the doors. The cause of the failure was not determined. The failure mileage was 72,000.
NHTSA complaint #11537742 — an unverified report by a vehicle owner.
The contact owns a 2009 Chevrolet Impala. The contact stated that upon open or closing the front driver’s side door, he heard an abnormal sound. Additionally, the contact stated that while driving at an undisclosed speed, he heard a howling sound. The vehicle was taken to an independent mechanic where it was diagnosed that the power steering pump needed to be replaced. The vehicle was not repaired. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic where it was diagnosed with a faulty door actuator. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 102,000.
NHTSA complaint #11509359 — an unverified report by a vehicle owner.
The contact owns a 2014 Chevrolet Impala. The contact stated that while operating the vehicle, the side mirror blind spot detection system malfunctioned, and the warning light blinked constantly and blinked while no oncoming vehicle was present. The contact stated that the failure occurred on both the driver’s side and passenger’s side mirrors. The contact stated that while the failure occurred the electronic cluster also malfunctioned, and the doors and trunk lid would not always open, and the vehicle would not always start immediately. The vehicle was taken to the local dealer who replaced an unknown module kit. The contact stated that the vehicle had been repaired for the same failure on three previous occasions. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 40,000.
NHTSA complaint #11509323 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2018 CHEVROLET IMPALA. THE CONTACT STATED THAT THE TRUNK WAS CLOSED HOWEVER, FAILED TO LATCH SECURELY AND OPENED INTERMITTENTLY WITHOUT WARNING. THE VEHICLE WAS TAKEN TO CARL BLACK CHEVROLET BUICK GMC (1110 ROBERTS BLVD NW, KENNESAW, GA 30144, (770) 424-2200) TO BE DIAGNOSED HOWEVER, THE MECHANIC WAS UNABLE TO THE DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE RECURRED SEVERAL TIMES. THE MANUFACTURER WAS NOT MADE AWARE OF HE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 40,400.
NHTSA complaint #11328169 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2009 CHEVROLET IMPALA. WHILE ATTEMPTING TO UNLOCK THE VEHICLE, IT FAILED TO UNLATCH. THE CONTACT ALSO STATED THAT THERE WAS AN ABNORMAL BURNING ODOR INSIDE THE VEHICLE. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED AND REFERRED THE CONTACT TO NHTSA. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 105,577. THE VIN WAS INVALID.
NHTSA complaint #11131129 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2006 CHEVROLET IMPALA. WHILE THE VEHICLE WAS STATIONARY, THE REAR PASSENGER DOOR WOULD NOT UNLOCK WHEN PROMPTED. A DEALER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND THE DOOR WAS DISASSEMBLED, BUT THE VEHICLE WAS NOT REPAIRED. THERE WAS NO DIAGNOSIS OF THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 164,490.
NHTSA complaint #11082689 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2007 CHEVROLET IMPALA. THE CONTACT STATED THAT THE FRONT DRIVER'S DOOR COULD NOT BE OPENED FROM INSIDE OR OUTSIDE THE VEHICLE. THE CONTACT INDICATED THAT THE LOCKING MECHANISM WOULD OPERATE WHEN PRESSING THE DOOR LOCK SWITCH, BUT THE DOOR WOULD REMAIN LOCKED AND UNABLE TO OPEN. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER AND LOCAL DEALER WERE NOT NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 124,000. *LN UPDATED 7/26/18
NHTSA complaint #11032101 — an unverified report by a vehicle owner.
ALL DOOR LOCKS HAVE STOPPED WORKING. THE DOORS WILL NOT LOCK OR UNLOCK WITH THE REMOTE OR WITH THE INSIDE LOCK BUTTONS ON THE INTERIOR DOOR. EACH DOOR HAS TO BE MANUALLY LOCKED AND UNLOCKED. WHEN I PURCHASED THE CAR, WHEN THE TRANSMISSION WAS PLACED IN GEAR, THE DOORS WOULD AUTOMATICALLY LOCK. THE DOORS EACH HAVE TO BE MANUALLY LOCKED AND UNLOCKED. THE ONLY KEYHOLE ON THE CAR IS ON THE DRIVERS DOOR TO UNLOCK THE CAR. THERE ARE NUMEROUS REPORTS OF THIS ISSUE ON THE INTERNET FOR THE YEAR MODELS 2008 AND 2009. THE PARTS ALONE ARE $450 TO $1,000. THIS IS A MAJOR SAFETY ISSUE AND SHOULD BE A RECALL BECAUSE: 1. THE DOORS NO LONGER AUTOMATICALLY LOCK WHEN THE CAR IS PLACED IN GEAR. AUTOMATIC LOCKS WERE MOST LIKELY LISTED ON THE WINDOW STICKER. 2. IF A CHILD IS LOCKED IN THE CAR, THE DOOR WILL NOT UNLOCK WITH REMOTE AND CAN ONLY BE ACCESSED FROM THE DRIVERS SIDE DOOR. 3. NOT BEING ABLE TO ACCESS THE DRIVER AND PASSENGER DOOR WITH THE KEY IS A SAFETY ISSUE TO ME. MY CAR ONLY HAS 45,100 MILES ON IT AND THE LOCKS HAVE NOT WORKED IN OVER TWO YEARS. THE CONSUMER STATED THE MANUFACTURER DECLINED TO OFFER ASSISTANCE DUE TO THE VEHICLE BEING OUT OF WARRANTY.
NHTSA complaint #11021372 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2008 CHEVROLET IMPALA. THE CONTACT STATED THAT WHEN THE TEMPERATURE EXCEEDED 85 DEGREES, THE DOORS WOULD NOT LOCK OR UNLOCK AUTOMATICALLY. THE VEHICLE WAS TAKEN TO A DEALER (CHUCK FAIRBANKS CHEVROLET, DESOTO, TEXAS) WHO STATED THAT THE FAILURE WAS A KNOWN ISSUE, BUT THERE WAS NO RECALL. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000.
NHTSA complaint #10995357 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2016 CHEVROLET IMPALA. THE CONTACT STATED THAT ON SEVERAL OCCASIONS, THE TRUNK UNLATCHED AND OPENED INDEPENDENTLY. AS A RESULT, THE BATTERY WAS DRAINED. THE CONTACT WAS CONCERNED THAT THE FAILURE COULD HAPPEN WHILE DRIVING. NO WARNING LIGHT ILLUMINATED. THE LOCAL BONNER CHEVROLET DEALER WAS CONTACT AT 694 WYOMING AVE, KINGSTON, PA 18704, PHONE NUMBER: (570) 763-9906 WHERE THE FAILURE COULD NOT BE DUPLICATED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 160.
NHTSA complaint #10992246 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2009 CHEVROLET IMPALA. THE CONTACT STATED THAT THE DOOR LOCK ACTUATOR ON THE FRONT PASSENGER DOOR FAILED TO LOCK AND UNLOCK USING THE KEY FOB. THE CONTACT ALSO STATED THAT THERE WAS AN ABNORMAL CLICKING NOISE COMING FROM THE AIR CONDITIONING ACTUATOR. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 49,000.
NHTSA complaint #10937071 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2009 CHEVROLET IMPALA. WHILE THE VEHICLE WAS PARKED, ALL THE DOORS FAILED TO UNLOCK ELECTRONICALLY. IN ADDITION, ALL THE DOORS FAILED TO OPEN MANUALLY INTERMITTENTLY. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE DOOR LOCK MECHANISM NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 40,000. UPDATED 10/18/16*LJ THE CONSUMER STATED THE DOORS UNLOCKED RANDOMLY. UPDATED 10/25/16.
NHTSA complaint #10894167 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2009 CHEVROLET IMPALA. AFTER SHIFTING INTO THE PARK POSITION, THE REAR DRIVER AND PASSENGER SIDE DOORS FAILED TO AUTOMATICALLY UNLOCK WITHOUT WARNING. THE PASSENGERS WERE ABLE TO EXIT THE VEHICLE AFTER MANUALLY UNLOCKING THE DOORS. THE FAILURE RECURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, BUT WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 60,000. THE VIN WAS UNAVAILABLE.
NHTSA complaint #10873959 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2008 CHEVROLET IMPALA. THE CONTACT STATED THAT THE REAR PASSENGER SIDE DOOR COULD NOT BE UNLOCKED FROM OUTSIDE OF THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE DOOR LOCK ACTUATOR WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. APPROXIMATELY FOUR MONTHS LATER, THE DRIVER SIDE DOOR FAILED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 46,000. UPDATED 04/08/16
NHTSA complaint #10818976 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2009 CHEVROLET IMPALA. THE CONTACT STATED THAT ALL FOUR DOORS ON THE VEHICLE WOULD NOT UNLOCK AND LOCK. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE TECHNICIAN STATED THAT THE DOOR LOCK MECHANISM WOULD HAVE TO BE REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE.
NHTSA complaint #10783355 — an unverified report by a vehicle owner.
2003 CHEVROLET IMPALA. CONSUMER WRITES IN REGARDS TO VEHICLE STARTING PROBLEMS AND ELECTRICAL SYSTEM/ IGNITION RECALL NOTICE. *SMD THE CONSUMER STATED THE STARTING PROBLEMS BEGAN TWO YEARS INTO OWNING THE VEHICLE. EVERY MECHANIC CHARGED HIM HUNDREDS OF DOLLARS IN PARTS AND LABOR, ONLY FOR THE PROBLEM TO RETURN. IN SEPTEMBER 2014, THE CONSUMER RECEIVED A RECALL NOTICE. HE TOOK THE VEHICLE TO THE DEALER, WHERE THEY PUT TWO RINGS ON HIS KEY FOB. THEY ALSO INFORMED HIM THE IGNITION SWITCH AND SENSOR NEEDED TO BE REPLACED, WHICH COST HIM SEVERAL HUNDRED DOLLARS. THE CONSUMER STATED THE STARTING PROBLEM HAS CEASED. THE CONSUMER BELIEVED HIS PROBLEM QUALIFIED TO BE RECALLED, SINCE SEVERAL OTHER VEHICLES WERE BEING RECALLED FOR IGNITION PROBLEMS. ALSO, THE LEFT FRONT DOOR LATCH ASSEMBLY WAS REPLACED.
NHTSA complaint #10682301 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2008 CHEVROLET IMPALA. THE CONTACT STATED THAT ALL FOUR DOOR LOCKS MALFUNCTIONED AND PREVENTED THE DOORS FROM LOCKING. ALSO, THE CONTACT MENTIONED THAT THE REAR DOORS FAILED TO UNLOCK INTERMITTENTLY. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT ALL FOUR DOOR ACTUATORS WERE DEFECTIVE AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 103,358.
NHTSA complaint #10761072 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2008 CHEVROLET IMPALA. THE CONTACT STATED THAT THE DOOR LOCKS MALFUNCTIONED. THE CONTACT STATED THAT IN ORDER TO OPEN AND CLOSE THE VEHICLE THEY HAD TO MANUALLY OPEN THE LOCKS THROUGH THE WINDOWS OR ADJUST THE SEAT TO MANUALLY OPEN THE DOOR. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN CONFIRMED THAT THE LOCKS WERE DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 105,000. MA 09/25 THE CONSUMER STATED SHE WAS LOCKED INSIDE OF THE VEHICLE. UPDATED 01/28/16
NHTSA complaint #10744524 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2010 CHEVROLET IMPALA. THE CONTACT STATED THAT THE TRUNK LOCKED AND WAS UNABLE TO BE OPENED. WHEN THE FAILURE OCCURRED, THE TURN SIGNALS ALSO FAILED. THE VEHICLE WAS TAKEN TO THE DEALER WHO STATED THAT THE 12 VOLT RELAY TO THE TRUNK RELEASE NEEDED TO BE REPLACED. THE CONTACT STATED THAT THE REAR SEAT WOULD NOT GO DOWN AND THERE WAS NO KEY ENTRY FOR THE TRUNK. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 90,000. UPDATED 7/16/15
NHTSA complaint #10721374 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2009 CHEVROLET IMPALA. THE CONTACT STATED THAT THE DRIVER'S DOOR KEY FOB FAILED TO OPERATE. THE CONTACT HAD TO MANUALLY LOCK AND UNLOCK THE DRIVER'S SIDE DOOR. THE CONTACT MENTIONED THAT WEEKS LATER, THE BOTH REAR DOORS FAILED TO LOCK AND UNLOCK. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 42,000. UPDATED 6/8/15*CN THE CONSUMER STATED THE PROBLEM WAS DIAGNOSES AS DIS-FUNCTIONAL LOCK ACTUATORS. UPDATED 06/18/15
NHTSA complaint #10712402 — an unverified report by a vehicle owner.