FaultScore

FaultScore report

2002 Chevrolet Impala problems

Owners have filed 1,077 complaints about the 2002 Chevrolet Impala with NHTSA between 2001 and 2026. The largest single group is the electrical system. Across this model's run it ranks 8 of 24 worst.

D

FaultScore 67/100

Higher is worse. Measured against the other years of the Chevrolet Impala.

How this is worked out

The numbers

1,077

Complaints

52

Crashes reported

42

Fires reported

34

Injuries reported

79,542 mi

Median mileage at failure

Half of reported failures happened before this

17%

Failed under 36,000 miles

Inside a typical bumper-to-bumper warranty

What kind of bad

The letter says how bad. This says what kind — whether this year drew an unusual number of complaints, unusually dangerous ones, or failures that arrived unusually early.

Complaint volume 85 vs 50 Severity 61 vs 50 Early failure 29 vs 50
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 85
Against the median year of the Chevrolet Impala. 50 means typical for this model; 100 means roughly double.
Severity — 61
11.9% of these complaints involved a crash, fire, injury or death, against a national rate of 9.7%.
Early failure — 29
17% of failures with a mileage on record happened under 36,000 miles, against a national rate of 29%.

How 2002 compares with every other Chevrolet Impala

Click any bar to open that year's report.

Complaints filed with NHTSA, by model year. Bar colour is the FaultScore grade: A B C D F ungraded

What breaks on a 2002 Chevrolet Impala

Every complaint is filed against a part. Follow any row for the complaints about that part alone.

Electrical System 320 29.7%

8 crashes, 7 fires · median 81,777 mi

Engine & Cooling 184 17.1%

0 crashes, 25 fires · median 95,000 mi

Lights 135 12.5%

2 crashes, 0 fires · median 76,000 mi

Brakes 77 7.1%

5 crashes, 0 fires · median 48,500 mi

Steering 61 5.7%

4 crashes, 0 fires · median 45,420 mi

Airbags 47 4.4%

19 crashes, 0 fires · median 75,000 mi

1 crashes, 0 fires · median 73,000 mi

Median failure at 66,000 miles

0 crashes, 4 fires · median 80,000 mi

2 crashes, 0 fires · median 110,000 mi

1 crashes, 0 fires · median 100,000 mi

1 crashes, 1 fires · median 125,947 mi

2 crashes, 0 fires · median 83,900 mi

Suspension 14 1.3%

Median failure at 18,000 miles

Tires 11 1.0%

4 crashes, 0 fires · median 56,250 mi

1 crashes, 1 fires · median 79,000 mi

Seats 9 0.8%

0 crashes, 4 fires · median 128,000 mi

Doors, Latches & Locks 5 0.5%

Median failure at 34,860 miles

Seat Belts 4 0.4%

2 crashes, 0 fires · median 60,000 mi

Wheels 3 0.3%

Median failure at 120,929 miles

Driver Assist & Collision Avoidance 2 0.2%

Median failure at 38,000 miles

Child Seats 1 0.1%

Exactly what failed

NHTSA files every complaint against a named sub-assembly, not just a system. This is the difference between knowing it was "the engine" and knowing which part of it — the list to hand a mechanic.

Headlights 38 23.5%
Cooling System 24 14.8%
Control Module 22 13.6%
Rotor 20 12.3%
Automatic Transmission 16 9.9%
Frontal 15 9.3%
Ignition 14 8.6%
Turn Signal 13 8.0%

When it fails

Odometer readings owners gave when they filed. About half of all complaints include one.

Under 1,000 miles 10 1.3%
1,000 – 9,999 miles 21 2.7%
10,000 – 24,999 miles 44 5.7%
25,000 – 49,999 miles 135 17.4%
50,000 – 74,999 miles 141 18.1%
75,000 – 99,999 miles 136 17.5%
100,000 – 149,999 miles 191 24.6%
150,000+ miles 100 12.9%

When owners complained

A spike years after the car went on sale usually means a part wearing out on schedule across the whole fleet — the kind of pattern no single owner can see from inside their own car.

Oct 2001 peak 21 May 2026

NHTSA investigations into the 2002 Chevrolet Impala

An investigation is the step before a recall: the agency has seen enough complaints to look into a pattern itself. An open one means it thinks something may be wrong and nothing has been fixed yet.

PE06017 Opened 15 May 2006 Closed 25 Oct 2006 EXTERIOR LIGHTING

ALLEGED HEADLIGHT FAILURE

A TOTAL OF 646,038 SUBJECT VEHICLES WERE SOLD DURING MY 2001-2003, AND THE COMPLAINT AND WARRANTY DATA TABULATED ABOVE APPLY TO THE TOTAL VEHICLE POPULATION.COMPLAINT REPORTS ALLEGING HEADLIGHT OUTAGE REPRESENT SLIGHTLY MORE THAT ONE-HALF OF THE TOTAL NUMBER OF COMPLAINTS AND THE BALANCE ARE ALLEGATIONS OF FLICKERING AND DIMMING.INVESTIGATION DISCLOSED THE ROOT CAUSE OF THE MALFUNCTION TO BE WEAR OF A CONTACT PLUNGER IN THE MULTIFUNCTION SWITCH THAT MAY RESULT IN A TEMPORARY OPEN CIRCUIT, WITH THE PLUNGER IN A NEUTRAL POSITION BETWEEN HIGH- AND LOW-BEAM CONTACT POINTS.CONSUMERS CONSISTENTLY RE...

EA02030 Opened 22 Oct 2002 Closed 9 Mar 2004 FUEL SYSTEM, GASOLINE:DELIVERY

ENGINE COMPARTMENT FIRES

EA02-030 IS CLOSED WITH GMEA02-030 IS CLOSED WITH GM?S ACTIONS IN 03V-473 AND 04V-090 RECALLING APPROXIMATELY 529,000 MY 1998-99 C- AND H-BODY VEHICLES EQUIPPED WITH DEFECTIVE FUEL PRESSURE REGULATORS.THESE VEHICLES WERE EQUIPPED WITH PLASTIC INTAKE MANIFOLDS THAT ARE UNABLE TO CONTAIN PRESSURES THAT OCCUR IN SOME BACKFIRE EVENTS AND DEFECTIVE FUEL PRESSURE REGULATORS WITH LEAKING DIAPHRAGMS THAT CAN PROVIDE A SOURCE OF FUEL TO PRODUCE A COMBUSTIBLE AIR-FUEL MIXTURE IN THE MANIFOLD.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY ODI THAT NO SAFETY DEFECT EXISTS IN THE VEHICL...

Recalls on the 2002 Chevrolet Impala

A complaint is one owner's allegation. A recall is the point at which the manufacturer or a regulator agreed the defect is real and dangerous enough to fix for free — however old the car is.

United States — NHTSA

15V701000

ENGINE AND ENGINE COOLING:ENGINE

General Motors LLC (GM) is recalling certain model year 1998-1999 Chevrolet Lumina and Oldsmobile Intrigue, 1997-2004 Buick Regal and Pontiac Grand Prix, 2000-2004 Chevrolet Impala, and 1998-2004 Chevrolet Monte Carlo vehicles. The affected vehicles were previously repaired under recalls 08V-118, 09V-116, and 15V-201 to address the possibility that engine oil may drip onto the hot exhaust manifold.

Risk: Engine oil that drips onto the hot surface of the exhaust manifold may result in a fire.

14V400000

ELECTRICAL SYSTEM:IGNITION

This defect can affect the safe operation of the airbag system. Until this recall is performed, customers should remove all items from their key rings, leaving only the ignition key. The key fob (if applicable), should also be removed from the key ring. General Motors LLC (GM) notified the agency on July 3, 2014, that they are recalling 5,877,718 model year 2000-2005 Chevrolet Impala and Monte Carlo, 1997-2003 Chevrolet Malibu, 2004-2005 Malibu Classic, 1999-2004 Oldsmobile Alero, 1998-2002 Oldsmobile Intrigue, 1999-2005 Pontiac Grand Am and 2004-2008 Pontiac Grand Prix vehicles. In these models, the weight on the key ring and/or road conditions or some other jarring event may cause the ignition switch to move out of the run position, turning off the engine.

Risk: If the key is not in the run position, the air bags may not deploy if the vehicle is involved in a crash, increasing the risk of injury.

09V116000

ENGINE AND ENGINE COOLING

GENERAL MOTORS IS RECALLING 1,497,516 MY 1997-2003 BUICK REGAL, MY 1998-2003 CHEVROLET LUMINA, MONTE CARLO AND IMPALA, MY 1998-1999 OLDSMOBILE INTRIGUE, MY 1997-2003 PONTIAC GRAND PRIX VEHICLES EQUIPPED WITH A 3.8L V6 NATURALLY ASPIRATED ENGINE. SOME OF THESE VEHICLES HAVE A CONDITION IN WHICH DROPS OF ENGINE OIL MAY BE DEPOSITED ON THE EXHAUST MANIFOLD THROUGH HARD BRAKING.

Risk: IF THE MANIFOLD IS HOT ENOUGH AND THE OIL RUNS BELOW THE HEAT SHIELD, IT MAY IGNITE INTO A SMALL FLAME AND MAY SPREAD TO THE PLASTIC SPARK PLUG WIRE CHANNEL AND BEYOND INCREASING THE RISK OF AN ENGINE COMPARTMENT FIRE.

09E005000

STEERING

DORMAN IS RECALLING 979 STEERING KNUCKLES, DORMAN P/NOS. 697-902 AND 697-903, SOLD UNDER DORMAN'S "OE SOLUTIONS<SUP>TM</SUP>" BRAND NAME, AND NAPA P/NOS. 7-8502 AND 7-8503 WHICH WERE SOLD FOR REPLACEMENT USE ON THE VARIOUS VEHICLES LISTED ABOVE. A POTENTIAL MATERIAL OR DESIGN DEFECT COULD RESULT IN THE STEERING KNUCKLE BREAKING IN THE HUB AREA.

Risk: A BROKEN STEERING KNUCKLE COULD RESULT IN LOSS OF STEERING CONTROL AND A POSSIBLE CRASH WITHOUT WARNING.

08E063000

STEERING

DORMAN PRODUCTS IS RECALLING 3,900 INTERMEDIATE STEERING SHAFTS DORMAN PART NOS. 425-151, 425-152, AND 425-153, (SOLD UNDER DORMAN'S "OE SOLUTIONS" BRAND NAME), BALKAMP #'S 7-3057, 7-3058, 7-3059 (SOLD UNDER THE "NAPA" BRAND NAME), AND PLATINUM PARTS #'S 2425151, 2425152, AND 2425153 MANUFACTURED DURING THE MONTH OF SEPTEMBER 2007. THESE REPLACEMENT STEERING SHAFTS CAN BE USED ON THE VEHICLES LISTED ABOVE. THE WELD CONNECTING THE INNER TUBE TO THE OUTER TUBE MAY BE DEFECTIVE.

Risk: IF THE WELD FAILS, LOSS OF STEERING COULD RESULT, POSSIBLY RESULTING IN A VEHICLE CRASH.

07E021000

FUEL SYSTEM, OTHER:STORAGE:TANK ASSEMBLY:PRESSURE RELIEF DEVICES

CERTAIN DELPHI FUEL PRESSURE REGULATORS, P/NOS. FP10020-11B1, FP10026-11B1, AND FP10027-11B1, SOLD AFTER JANUARY 9, 2007, AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES LISTED ABOVE. THE UNIVERSAL PRESSURE REGULATORS (UPR) WERE PRODUCED WITHOUT AN O'RING AND RETAINER.

Risk: FUEL MAY LEAK, POSSIBLY RESULTING IN A FIRE.

02V222000

AIR BAGS:FRONTAL

CERTAIN PASSENGER, MINI VANS, AND SPORT UTILITY VEHICLES HAVE AN AIR BAG INFLATOR ON THE DRIVER'S SIDE THAT COULD FRACTURE AT A WELD DURING A DEPLOYMENT.

Risk: PIECES OF THE INFLATOR COULD STRIKE AND INJURE VEHICLE OCCUPANTS AND THE AIR BAG CUSHION WOULD NOT INFLATE FULLY, REDUCING THE CAPABILITY OF THE BAG TO PROTECT THE DRIVER.

Canada — Transport Canada

Canada runs its own recall programme, and its campaigns do not always mirror the American ones.

Recall 2015501 105,933 units in Canada

Engine

On certain vehicles equipped with a 3.8L engine, degradation of the front rocker cover gasket may result in eventual oil seepage. Under hard braking, drops of engine oil may be deposited on the exhaust manifold. If the manifold is hot enough and the oil runs below the heat shield, it may ignite into a small flame and, in some instances, the fire may spread to the plastic spark plug wire channel and beyond. An under-hood fire could result in injury and/or property damage. Correction: Dealers will replace the engine’s front valve cover and front-valve-cover gasket with new parts. The engine’s plastic “beauty” cover and plastic oil-fill-tube extension will also be removed, if they haven’t been already. Note: This recall supersedes and is an expansion of recalls 2008-081, 2009-105 and 2015-145. All vehicles having been inspected and/or serviced under the previous recall will require re-inspection and repair.

Recall 2014284 641,121 units in Canada

Electrical

On certain vehicles, a defect in the ignition switch could allow the switch to move out of the "run" position if the key ring is carrying added weight or the vehicle goes off-road or is subjected to some other jarring event. If this were to occur, engine power, power steering and power braking would be affected, increasing the risk of a crash causing injury and/or damage to property. The timing of the key movement out of the “run” position, relative to the activation of the sensing algorithm of the crash event, may also result in the airbags not deploying in a subsequent collision, increasing the risk of injury. Correction: For each key, dealers will install two key rings and modify the key ring opening shape. Note: Until the correction is performed, all items should be removed from the key ring.

Recall 2009105 128,726 units in Canada

Engine

On certain vehicles equipped with a 3.8L naturally aspirated engine, degradation of the front rocker cover gasket may result in eventual oil seepage. Under hard braking, drops of engine oil may be deposited on the exhaust manifold. If the manifold is hot enough and the oil runs below the heat shield, it may ignite into a small flame and, in some instances, the fire may spread to the plastic spark plug wire channel and beyond. An under-hood fire could result in property damage, personal injury or death. Correction: Dealers will remove the spark plug wire retention channel at the front of the engine and install two new-revised spark plug wire retainers.

Recall 2002151 14,654 units in Canada

Airbag

Certain vehicles may have a driver's side airbag inflator that could fracture at a weld during a deployment. Pieces of the inflator could strike and injure vehicle occupants and the airbag cushion would not inflate fully, reducing the capacity of the bag to protect the driver. Correction: Dealers are to inspect and if necessary replace the driver side airbag module assembly.

Recalls cover specific build ranges, so check your own vehicle by VIN at nhtsa.gov/recalls or, in Canada, Transport Canada.

Complaints that involved harm

Reports where the owner recorded a crash, a fire, an injury or a death.

Mission Hills, CA Crash 1 injured

AIR BAGS

The contact’s son owned a 2002 Chevrolet Impala. The contact stated that the contact was unaware of how the failure occurred; however, the contact’s son was involved in a crash in which the vehicle collided with a wall. The contact stated that none of the air bags deployed during the crash. The contact stated that the contact’s son sustained multiple injuries, and medical attention was provided. The contact was unaware if any warning lights were illuminated at the time of the failure. The contact stated that the injuries included a fractured nose, lacerations to the nose and cheek, a broken right femur, a shattered right knee, collapsed lung, broken ribs, and paralysis on the right side. The contact also stated that the right foot required amputation. A police report was filed. The vehicle was towed and deemed destroyed by an independent mechanic. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was not available.

NHTSA complaint #11736024 — an unverified report by a vehicle owner.

Tucumcari, NM Fire

ELECTRICAL SYSTEM

Fuel system or backfire is what I believe happened to it. The vehicle is available for inspection upon request. My safety was severely put at risk because the car exploded and caught fire while I was inside the car and fire came through the dash and air conditioner slots, anything could of happened whether shrapnel or burn. this also put others at risk if my spouse was in the car with me or the apartment complex I live in could have caught fire and endangered multiple people. No the issue has not been seen or confirmed by a dealer or service center. Yes the vehicle has been inspected by state fire marshal. No there was no warning lights or problems at all. We drove the car the night before, everything was normal and nothing was showing on the dash and the next day I jumped in, put my seat belt on and started the car to make sure it was running good and it exploded and caught flames.

NHTSA complaint #11708557 — an unverified report by a vehicle owner.

Tucumcari, NM Fire

ENGINE

Fuel system or backfire is what I believe happened to it. The vehicle is available for inspection upon request. My safety was severely put at risk because the car exploded and caught fire while I was inside the car and fire came through the dash and air conditioner slots, anything could of happened whether shrapnel or burn. this also put others at risk if my spouse was in the car with me or the apartment complex I live in could have caught fire and endangered multiple people. No the issue has not been seen or confirmed by a dealer or service center. Yes the vehicle has been inspected by state fire marshal. No there was no warning lights or problems at all. We drove the car the night before, everything was normal and nothing was showing on the dash and the next day I jumped in, put my seat belt on and started the car to make sure it was running good and it exploded and caught flames.

NHTSA complaint #11708557 — an unverified report by a vehicle owner.

Tucumcari, NM Fire

FUEL/PROPULSION SYSTEM

Fuel system or backfire is what I believe happened to it. The vehicle is available for inspection upon request. My safety was severely put at risk because the car exploded and caught fire while I was inside the car and fire came through the dash and air conditioner slots, anything could of happened whether shrapnel or burn. this also put others at risk if my spouse was in the car with me or the apartment complex I live in could have caught fire and endangered multiple people. No the issue has not been seen or confirmed by a dealer or service center. Yes the vehicle has been inspected by state fire marshal. No there was no warning lights or problems at all. We drove the car the night before, everything was normal and nothing was showing on the dash and the next day I jumped in, put my seat belt on and started the car to make sure it was running good and it exploded and caught flames.

NHTSA complaint #11708557 — an unverified report by a vehicle owner.

Bakersfield, CA Crash

TIRES:TREAD/BELT

225/60 R16 tire size valve leak and pushed in slow tire leak

NHTSA complaint #11662981 — an unverified report by a vehicle owner.

Bakersfield, CA Crash

TIRES:SIDEWALL

225/60 R16 tire size valve leak and pushed in slow tire leak

NHTSA complaint #11662981 — an unverified report by a vehicle owner.

The most recent complaints

In the owners' own words, exactly as filed with NHTSA.

Mission Hills, CA Crash 1 injured

AIR BAGS

The contact’s son owned a 2002 Chevrolet Impala. The contact stated that the contact was unaware of how the failure occurred; however, the contact’s son was involved in a crash in which the vehicle collided with a wall. The contact stated that none of the air bags deployed during the crash. The contact stated that the contact’s son sustained multiple injuries, and medical attention was provided. The contact was unaware if any warning lights were illuminated at the time of the failure. The contact stated that the injuries included a fractured nose, lacerations to the nose and cheek, a broken right femur, a shattered right knee, collapsed lung, broken ribs, and paralysis on the right side. The contact also stated that the right foot required amputation. A police report was filed. The vehicle was towed and deemed destroyed by an independent mechanic. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was not available.

NHTSA complaint #11736024 — an unverified report by a vehicle owner.

Tucumcari, NM Fire

ELECTRICAL SYSTEM

Fuel system or backfire is what I believe happened to it. The vehicle is available for inspection upon request. My safety was severely put at risk because the car exploded and caught fire while I was inside the car and fire came through the dash and air conditioner slots, anything could of happened whether shrapnel or burn. this also put others at risk if my spouse was in the car with me or the apartment complex I live in could have caught fire and endangered multiple people. No the issue has not been seen or confirmed by a dealer or service center. Yes the vehicle has been inspected by state fire marshal. No there was no warning lights or problems at all. We drove the car the night before, everything was normal and nothing was showing on the dash and the next day I jumped in, put my seat belt on and started the car to make sure it was running good and it exploded and caught flames.

NHTSA complaint #11708557 — an unverified report by a vehicle owner.

Tucumcari, NM Fire

ENGINE

Fuel system or backfire is what I believe happened to it. The vehicle is available for inspection upon request. My safety was severely put at risk because the car exploded and caught fire while I was inside the car and fire came through the dash and air conditioner slots, anything could of happened whether shrapnel or burn. this also put others at risk if my spouse was in the car with me or the apartment complex I live in could have caught fire and endangered multiple people. No the issue has not been seen or confirmed by a dealer or service center. Yes the vehicle has been inspected by state fire marshal. No there was no warning lights or problems at all. We drove the car the night before, everything was normal and nothing was showing on the dash and the next day I jumped in, put my seat belt on and started the car to make sure it was running good and it exploded and caught flames.

NHTSA complaint #11708557 — an unverified report by a vehicle owner.

Tucumcari, NM Fire

FUEL/PROPULSION SYSTEM

Fuel system or backfire is what I believe happened to it. The vehicle is available for inspection upon request. My safety was severely put at risk because the car exploded and caught fire while I was inside the car and fire came through the dash and air conditioner slots, anything could of happened whether shrapnel or burn. this also put others at risk if my spouse was in the car with me or the apartment complex I live in could have caught fire and endangered multiple people. No the issue has not been seen or confirmed by a dealer or service center. Yes the vehicle has been inspected by state fire marshal. No there was no warning lights or problems at all. We drove the car the night before, everything was normal and nothing was showing on the dash and the next day I jumped in, put my seat belt on and started the car to make sure it was running good and it exploded and caught flames.

NHTSA complaint #11708557 — an unverified report by a vehicle owner.

Bakersfield, CA Crash

TIRES:TREAD/BELT

225/60 R16 tire size valve leak and pushed in slow tire leak

NHTSA complaint #11662981 — an unverified report by a vehicle owner.

Bakersfield, CA Crash

TIRES:SIDEWALL

225/60 R16 tire size valve leak and pushed in slow tire leak

NHTSA complaint #11662981 — an unverified report by a vehicle owner.

Bakersfield, CA Crash

TIRES:VALVE

225/60 R16 tire size valve leak and pushed in slow tire leak

NHTSA complaint #11662981 — an unverified report by a vehicle owner.

Lakewood, WA

WHEELS

Power windows fail at times Blinkers fail at times Front hub assembly damage Front calipers are damaged and affect steering These are available for inspection. There are huge safety risks with all of these compromised issues. Last inspection is unknown. No known warning lamps present.

NHTSA complaint #11662881 — an unverified report by a vehicle owner.

Lakewood, WA

SUSPENSION

Power windows fail at times Blinkers fail at times Front hub assembly damage Front calipers are damaged and affect steering These are available for inspection. There are huge safety risks with all of these compromised issues. Last inspection is unknown. No known warning lamps present.

NHTSA complaint #11662881 — an unverified report by a vehicle owner.

Lakewood, WA

ELECTRICAL SYSTEM

Power windows fail at times Blinkers fail at times Front hub assembly damage Front calipers are damaged and affect steering These are available for inspection. There are huge safety risks with all of these compromised issues. Last inspection is unknown. No known warning lamps present.

NHTSA complaint #11662881 — an unverified report by a vehicle owner.

Middlesboro, KY

POWER TRAIN

Transmission hesitates to pull out in drive from a stop

NHTSA complaint #11596624 — an unverified report by a vehicle owner.

Middlesboro, KY

ELECTRICAL SYSTEM

Transmission hesitates to pull out in drive from a stop

NHTSA complaint #11596624 — an unverified report by a vehicle owner.

Chamberino, NM

AIR BAGS

I was driving out of supermarket I was alone and the airbags deployed. I was hit hard and had a panic attack. I was able to drive home 14 miles. Windshield busted and dash board totaled Everyone I try to download a picture I'm sent to the begining. I'm going to have pictures on file incase needed. .

NHTSA complaint #11573901 — an unverified report by a vehicle owner.

Saint Paul, MN

UNKNOWN OR OTHER

I was driving along when out of no where my trunk opened. I got off the highway and closed it. At that time I was puzzled wondering who had been in my truck to have not closed it correctly. I knew I hadn't been in it in awhile. It wasn't until a few weeks later when the "Service Vehicle Soon" light on my dash came on. I went and had my vehicle scanned and was told about the TrapAlert system in the trunk and that is why my trunk popped open. I realize there was a post about this like a decade ago. But this is happening to me now and I can't find help for this issue anywhere. I've contacted both Chevrolet and GM support online as well as repair shops and no one seems to know what I'm talking about. GM told me they don't keep info on Vehicles older than 10 years. All the information online would suggest there is an actual sensor somewhere in the trunk although extremely vague on where it actually is and that it has a disable switch. Well, we've tore this thing apart only to find out it's some looped wiring that goes into the stereo amp in the trunk. I've yet to see a sensor yet for some reason my vehicle is still giving a single that someone is trapped in the trunk thus, popping the trunk whenever it wants. I've been searching high and low for information and already spent $1100 to repair issues to clear the dash light and nothing seems to work. Just a waste of time and money and considering this happened while I was driving 55mph I would think it obvious that its dangerous. Could we at least get some actual information without having to spend more than the Vehicle is worth. Smh

NHTSA complaint #11489431 — an unverified report by a vehicle owner.

Saint Paul, MN

ELECTRICAL SYSTEM

I was driving along when out of no where my trunk opened. I got off the highway and closed it. At that time I was puzzled wondering who had been in my truck to have not closed it correctly. I knew I hadn't been in it in awhile. It wasn't until a few weeks later when the "Service Vehicle Soon" light on my dash came on. I went and had my vehicle scanned and was told about the TrapAlert system in the trunk and that is why my trunk popped open. I realize there was a post about this like a decade ago. But this is happening to me now and I can't find help for this issue anywhere. I've contacted both Chevrolet and GM support online as well as repair shops and no one seems to know what I'm talking about. GM told me they don't keep info on Vehicles older than 10 years. All the information online would suggest there is an actual sensor somewhere in the trunk although extremely vague on where it actually is and that it has a disable switch. Well, we've tore this thing apart only to find out it's some looped wiring that goes into the stereo amp in the trunk. I've yet to see a sensor yet for some reason my vehicle is still giving a single that someone is trapped in the trunk thus, popping the trunk whenever it wants. I've been searching high and low for information and already spent $1100 to repair issues to clear the dash light and nothing seems to work. Just a waste of time and money and considering this happened while I was driving 55mph I would think it obvious that its dangerous. Could we at least get some actual information without having to spend more than the Vehicle is worth. Smh

NHTSA complaint #11489431 — an unverified report by a vehicle owner.

Phenix City, AL Fire

ELECTRICAL SYSTEM

My vehicle caught on fire after I returned from it getting serviced by Pepboys in Phenix City Alabama. My car was only getting serviced for the A/C and once I returned home, my car caught on fire in our drive port.

NHTSA complaint #11418512 — an unverified report by a vehicle owner.

Phenix City, AL Fire

ENGINE

My vehicle caught on fire after I returned from it getting serviced by Pepboys in Phenix City Alabama. My car was only getting serviced for the A/C and once I returned home, my car caught on fire in our drive port.

NHTSA complaint #11418512 — an unverified report by a vehicle owner.

Phenix City, AL Fire

FUEL/PROPULSION SYSTEM

My vehicle caught on fire after I returned from it getting serviced by Pepboys in Phenix City Alabama. My car was only getting serviced for the A/C and once I returned home, my car caught on fire in our drive port.

NHTSA complaint #11418512 — an unverified report by a vehicle owner.

Glendale, AZ

ENGINE

I JUST PURCHASED THIS 2002 CHEVY IMPALA WHICH CAME WITH THE IMPORTANT VEHICLE SAFETY RECALL AND I WOULD NEED THE PROBLEM FIXED. NHTSA 15V-701 IM ACTUALLY NOW SCARED TO DRIVE IT/

NHTSA complaint #11373732 — an unverified report by a vehicle owner.

Glendale, AZ

FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING

I JUST PURCHASED THIS 2002 CHEVY IMPALA WHICH CAME WITH THE IMPORTANT VEHICLE SAFETY RECALL AND I WOULD NEED THE PROBLEM FIXED. NHTSA 15V-701 IM ACTUALLY NOW SCARED TO DRIVE IT/

NHTSA complaint #11373732 — an unverified report by a vehicle owner.

at 75,000 miles Middle Island, NY

FUEL/PROPULSION SYSTEM

WHILE DRIVING THE VEHICLE GAS GAUGE WAS FLUCTUATING UP AND DOWN. I SUBSEQUENTLY RAN OUT OF GAS DUE TO THE FACT THAT I DID NOT KNOW HOW MUCH GAS I HAD. I WAS STUCK ON THE ROAD. I HAD TO GET THE FUEL PUMP REPLACED. I CHECKED ONLINE AND THERE APPEARS TO BE A PROBLEM WITH THE FUEL PUMP ON OTHER CHEVY IMPALAS.

NHTSA complaint #11362423 — an unverified report by a vehicle owner.

at 279,303 miles Billings, MT

ELECTRICAL SYSTEM:IGNITION

TL* THE CONTACT OWNS A 2002 CHEVROLET IMPALA. THE CONTACT STATED THAT SEVERAL ATTEMPTS WERE NEEDED TO START THE VEHICLE. THE CONTACT STATED THAT THE FAILURE WAS DUE TO THE IGNITION SWITCH. THE VEHICLE WAS TAKEN TO DENNY MENHOLT CHEVROLET (3000 KING AVE W, BILLINGS, MT 59102) ON SEVERAL OCCASIONS HOWEVER, THE VEHICLE WAS NOT REPAIRED DUE TO THE COST. THE CONTACT STATED THAT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 279,303.

NHTSA complaint #11343691 — an unverified report by a vehicle owner.

LAS Vegas, NV

EXTERIOR LIGHTING

HIGH BEAM SWITCH HAS BEEN BROKEN, VERY COMMON PROBLEM WHEN GOOGLE SEARCHING. NO ONE FIXES IT AS IT IS PROHIBITIVELY EXPENSIVE. CANNOT USE HIGH BEAMS AND MANY PEOPLE ADJUST THE LOW BEAMS HIGHER AS A SOLUTION, WHICH IS BAD FOR EVERYONE. SHOULD BE A RECALL?

NHTSA complaint #11340188 — an unverified report by a vehicle owner.

at 135,000 miles DES Moines, IA

POWER TRAIN

SUPPOSEDLY THE COOLING SYSTEM WAS FIXED IN 2003 BUT IT STILL TELLS ME THAT MY COOLANT IS LOW AND IT LEAKS. I AM THE SECOND OWNER OF THIS CAR AND HAVE ONLY HAD IT SINCE SEPTEMBER OF 2019. ALSO THE TRANSMISSION HAS A DELAYED SHIFT FROM 1ST TO SECOND.

NHTSA complaint #11319827 — an unverified report by a vehicle owner.

at 135,000 miles DES Moines, IA

ENGINE

SUPPOSEDLY THE COOLING SYSTEM WAS FIXED IN 2003 BUT IT STILL TELLS ME THAT MY COOLANT IS LOW AND IT LEAKS. I AM THE SECOND OWNER OF THIS CAR AND HAVE ONLY HAD IT SINCE SEPTEMBER OF 2019. ALSO THE TRANSMISSION HAS A DELAYED SHIFT FROM 1ST TO SECOND.

NHTSA complaint #11319827 — an unverified report by a vehicle owner.