60 of the
1,753 complaints filed about the Chevrolet Suburban 1500
are about the glass, mirrors and wipers —
3% of everything owners reported.
The worst model year for it is 2003.
60
Complaints
3%
Share of all complaints
1
Crashes
1
Fires
Windows, Mirrors & Wipers complaints by model year
Car was parked (in covered area) when back window shattered sometime after 12pm. Car had not been driven in two days and outdoor temperature started at 62 that morning so there were not extreme temperature changes as at the time the window shattered, it was approximately 75 degrees. No apparent reason for breakage as we live in a secluded area and were nearby outside enjoying the day.
NHTSA complaint #11732217 — an unverified report by a vehicle owner.
Heat blowing cold for all passengers and defrost fails to clear windshield as stated in FMVSS-103. After reviewing forums it seems that this is a known issue/common failure.
NHTSA complaint #11700943 — an unverified report by a vehicle owner.
The wipers have stopped working on a least 6 different occasions. I have to pull over immediately due to not being able to see out the windshield. I try adjusting the switch through all the settings. I shut off the engine and restart the truck. I also turned off the rain sense function on the vehicle settings. Nothing I do will get the wipers working again. I have to wait for the rain to slow down to try to get to my destination. While I continue to drive, the wipers will start working again after about 15 or 20 minutes. The first time this occurred, they were only out for around 30 seconds before they started working again. It seems each occurrence is taking longer for the wipers to come back on. I took the vehicle to Armen Chevrolet of Ardmore on 08/05/2024 for service. They were not able to duplicate the problem. I was told to bring the truck back while the wipers are not working. That is a problem since this only happens intermittently. I fear for my safety and others if this happens at high speeds on a highway in heavy rain. I have another appointment on Monday 09/16/2024 to have diagnose the problem again.
NHTSA complaint #11613381 — an unverified report by a vehicle owner.
The contact owns a 2021 Chevrolet Suburban 1500. The contact stated that while driving at approximately 75 MPH, there was a loud explosion coming from the vehicle. The contact noticed that the sunroof had shattered. The contact mentioned that the sunroof was closed and covered and that glass fragments had not entered the cabin of the vehicle. The vehicle was taken to the dealer where the contact was informed that the fracture was caused by a rock striking the sunroof. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 24,000.
NHTSA complaint #11445394 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2007 CHEVROLET SUBURBAN 1500. WHILE THE VEHICLE WAS PARKED OUTSIDE THE CONTACT'S PLACE OF EMPLOYMENT, SOMEONE REPORTED THAT THEY HEARD A LOUD NOISE AS IF GLASS SHATTERED FROM THE CONTACT'S VEHICLE. THE CONTACT WENT OUTSIDE AND NOTICED THAT THE REAR WINDOW GLASS WAS SHATTERED. AFTER VIEWING THE SECURITY CAMERAS, IT WAS DISCOVERED THAT THE WINDOW EXPLODED ON ITS OWN AND WITHOUT IMPACT. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 200,000. THE VIN WAS UNAVAILABLE.
NHTSA complaint #11174714 — an unverified report by a vehicle owner.
EARLIER TODAY, THE DASHBOARD ON MY SUBURBAN SPONTANEOUSLY THREE CRACKSWITH NO IMPACT WHATSOEVER. ONE OF THE CRACKS RUNS ALL THE WAY FROM THE WINDSHIELD TO THE TOP OF THE DASH ABOVE THE STEERING WHEEL. THE SECOND CRACK SPLITS OFF THE FIRST ONE AND IS HEADING TOWARD THE DRIVER SIDE WINDOW. THIS OCCURRED WHILE THE VEHICLE WAS SITTING IN A PARKING LOT, LOCKED UP AND WITH NOBODY IN THE VEHICLE. PRIOR TO THIS HAPPENING, THERE WAS NO PREVIOUS SIGN OF CRACKS OF ANY KIND AND THE VEHICLE WAS PARKED IN THE SHADE UNDER A TREE FOR THE ENTIRE DAY. IN ADDITION, IT WAS A RAINY OVERCAST DAY AND THE AMBIENT TEMPERATURE WAS ONLY ABOUT 70 DEGF.
NHTSA complaint #11101241 — an unverified report by a vehicle owner.
I JUST STARTED LEASING THE VEHICLE FROM QUALITY AUTO THAT SAYS THAT THE CAR IS ROAD READY BUT HAVE LOTS OF HAZARDOUS THINGS TO IT A VERY BAD GAS LEAK THAT THERE TAKING THERE TIME TO FIX AND MY HOOD OF MY CAR WON'T STAY DOWN ...IT'S 7 DAYS INTO MY CAR LEASE AND THERE PROMISES HAVE BEEN BROKEN AND WON'T TRADE ME ANOTHER CAR .
NHTSA complaint #11083684 — an unverified report by a vehicle owner.
WHEN IT IS RAINING WATER GETS INTO THE BLOWER MOTOR OF THE HVAC AND SHORT OUT THE MOTOR WHICH CAN CAUSE THE DEFROST, HEAT, OR AIR TO STOP WORKING WHICH IS POTENTIALLY A HAZARD. WATER AND ELECTRONICS ARE NOT REALLY FRIENDLY TOGETHER. IT HAS HAPPENED MANY TIMES.
NHTSA complaint #10981570 — an unverified report by a vehicle owner.
SAFE LITE AUTO GLASS PLACED POLYEURETHANE GLUE ON THE REAR WINDOW AUTO DEFROSTER METAL CONTACT TO THE REAR WINDOW OF MY CHEVY 2007 LT SUBURBAN. I HIT THE REMOTE STARTER AND ALLOWED THE CAR TO RUN FOR 9 MINUTES, THE VEHICLE WILL AUTO SHUT OFF AFTER 10 MINUTES. MY DAUGHTER SMELLED SMOKE IN THE CAR SO I INSERTED MY IGNITION KEY AND I ROLLED DOWN THE WINDOWS. I THEN BACKED MY CAR OUT OF THE GARAGE, PULLED OUT OF THE DRIVEWAY AND MY REAR WINDOW EXPLODED INTO PIECES OF GLASS EVERYWHERE. I CALLED THE POLICE, FILED A POLICE REPORT, FILED A CLAIM WITH MY INSURANCE COMPANY (GEICO, REF CLAIM # : 0501768800101053) WHERE THE CLAIMS ADJUSTER FOUND THAT THE METAL CONTACT DID CAUSE A CHEMICAL REACTION WITH THE POLYURETHANE GLUE AS THE CAUSE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
NHTSA complaint #10694462 — an unverified report by a vehicle owner.
ONE OF THE TWO REAR PLASTIC WINDOW HINGES HAS SNAPPED. I FIRST NOTICED ON 10/11 AS I WAS ACCESSING THE REAR OF THE VEHICLE BY UNLATCHING THE WINDOW. I WENT ONLINE TO CHECK THE ISSUE AND NOW REALIZE THIS ISSUE IS WIDESPREAD, THAT GM IS AWARE OF IT, AND ACTUALLY RE-DESIGNED THE HINGES STARTING IN 2005. WHAT THEY HAVEN?T DONE (AS I KNOW IT) IS ISSUE A RECALL FOR THIS OBVIOUS MANUFACTURING DEFECT. I'M WRITING TO ASK WHETHER THE NHTSA IS AWARE OF THIS ISSUE, AND IF IT AND/OR GM HAVE ALREADY DECIDED THIS DOES NOT WARRANT FURTHER ATTENTION. THE CONCERN IS IT?S EASY TO LATCH THE WINDOW IN PLACE, EVEN WITH 1 OF THE 2 HINGES BROKEN, AND THEREFORE DELAY OR SIMPLY IGNORE THE REPAIR NEED (AS THE REPAIR COST IS SIGNIFICANT), ASSUMING IT?S SAFE AS LONG AS YOU DON'T USE THE WINDOW FURTHER FOR ACCESS. BY CONTINUING TO USE THE VEHICLE W/OUT REPAIR, THE ONE WORKING HINGE AND WINDOW LATCH ITSELF ARE FORCED TO KEEP THE WINDOW IN PLACE. THIS IS A POTENTIAL DISASTER WAITING TO HAPPEN. UNDER THE ADDED STRESS, THE SINGLE HINGE WILL EVENTUALLY FAIL, AND LIKELY AT SPEED AS THE VEHICLE HITS THE LAST BUMP THE HINGE CAN WITHSTAND, OR AS REPORTED BY OWNERS ONLINE, A WINDOW IS SIMPLY ROLLED DOWN, INCREASING WIND FORCE ON THE REAR WINDOW. IF EITHER HAPPENS THE RESULT IS ALWAYS THE WINDOW IS JETTISONED FROM THE FRAME AND LANDS ON WHATEVER IT LANDS ON BEHIND THE VEHICLE. AS YOU MIGHT IMAGINE, THIS WOULD BE A SIGNIFICANT EVENT, AS THE WINDOW IS 4-5 FEET WIDE AND LARGE AND HEAVY ENOUGH TO POTENTIALLY CAUSE DISASTER TO TRAFFIC TRAVELING BEHIND THE VEHICLE. I'VE CALLED 2 CHEVY DEALERSHIPS IN THE AREA SO FAR AND ASKED THEIR SERVICE DEPARTMENTS IF THIS ISSUE IS BEING ADDRESSED AND THEIR RESPONSE HAS BEEN THEY'VE NEVER HEARD OF THE PART FAILING. THAT MAY BE TRUE, BUT IN MY OPINION NOT LIKELY. I WORRY THIS IS A TRAINED RESPONSE, SPECIFICALLY TARGETED TO MINIMIZE ATTENTION ON THE MATTER.
NHTSA complaint #10644658 — an unverified report by a vehicle owner.
2011 CHEVROLET SUBURBAN 1500. ATTORNEY REPRESENTING CONSUMER WRITES IN REGARDS TO SERIOUS STRUCTURAL AND SAFETY ISSUES CONCERNING THE VEHICLE. *SMD THE CONSUMER STATED WATER WAS LEAKING INSIDE THE VEHICLE. ACCORDING TO THE INVOICE, THE DEALER FOUND THE WATER LEAK COMING FROM THE BODY SEAM BELOW THE DASH ALONG THE FIREWALL. THE PASSENGER AND DRIVER FRONT SEATS MADE A CHATTERING NOISE. THE DEALER GREASED THE TRACKS. THE ENGINE WAS NOT RUNNING CORRECTLY. THE DEALER REPLACED THE THROTTLE POSITION SENSOR. ALSO, THE FRONT WINDSHIELD WIPERS WERE INOPERATIVE, AS WELL AS THE REAR WINDSHIELD WIPER. THE DEALER FOUND NO POWER OPEN CIRCUIT AT THE CONNECTOR AND ALLEGEDLY REPAIRED THE WIRING TO THE WIPER HARNESS.
NHTSA complaint #10610416 — an unverified report by a vehicle owner.
REAR WINDOW OF OUR SUBURBAN IS READY FALL OUT. THIS WOULD NOT INJURE US, BUT WOULD BE DEVASTATING TO CARS FOLLOWING US. GENERAL MOTORS KNOWS OF THIS DEFECT AS THEY CHANGED THE DESIGN OF THE REAR WINDOW IN THE FOLLOWING TWO YEARS. THEIR RESPONSE TO MY COMPLAINT WAS THAT A FIX WAS AVAILABLE THROUGH SAFE LITE, BUT NOT PERFORMED BY CHEVROLET.
NHTSA complaint #10576818 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS 2011 CHEVROLET SUBURBAN 1500. THE CONTACT STATED THAT A MOLD AND MILDEW ODOR WAS BEING EMITTED FROM THE HEATING AND COOLING VENTS. THE VEHICLE WAS TAKEN TO A DEALER HOWEVER, THE MECHANIC COULD NOT DIAGNOSE THE PROBLEM. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 35,000.
NHTSA complaint #10556656 — an unverified report by a vehicle owner.
THE SEAT BELTS WILL NOT RETRACT WHEN YOU LEAN FORWARD AND THE WIPERS WILL WORK SOMETIMES BUT MOST OF THE TIME THEY WILL NOT TURN ON. THIS REDUCES VISIBILITY WHILE RAINING AND IF IT RESULTS IN A CRASH THE SEAT BELTS MAY NOT WORK PROPERLY TO PROTECT THE PASSENGERS.
NHTSA complaint #10523614 — an unverified report by a vehicle owner.
2003 CHEVROLET SUBURBAN HVAC BLOWER NOT FULLY FUNCTIONAL ON ALL BLOWER SPEEDS..SERVICE BULLETIN 11046, APRIL 2010..CHEVROLET HAS KNOWN DEFECT WIRING CONNECTOR AND ELECTRICAL TERMINALS OF RELAY RESISTOR MODULE AS DESCRIBED IN SERVICE BULLETIN WHICH RESULTS IN BLOWER MOTOR NOT FUNCTIONING ON CERTAIN OR ALL BLOWER SPEEDS SETTING. GM HAS ISSUED SPECIAL COVERAGE ADJUSTMENT FOR UP TO 10 YRS PER BULLETIN BUT REFUSES COVERAGE PURPORTEDLY BASED ON MY VEHICLE NOT BEING IN THE SPECIAL COVERAGE VIN: TWO PHONE CALLS TO CUSTOMER SERVICE RESULTED IN A HANG UP, PUT ON HOLD AND NOT RETURNING TO THE CALL, AND UPON ESCALATING THE CALL TO JOY, THE SUPERVISOR REFUSING TO FURTHER ASSIST...AND REFUSING TO ESCALATE THE CALL FURTHER EXPLAINING NO MANAGER IS "LIKELY" AVAILABLE, WE'VE TOLD YOU YOUR ANSWER....GM CASE #71-107-8244378 2ND ISSUE WITH ELECTRICAL; INSTRUMENTATION CLUSTER FAILS TO WORK PROPERLY AND DIGITAL DISPLAY WHICH INDICATES WHETHER YOU ARE IN PARK, REVERSE NEUTRAL DRIVE (GEAR) DIMS OR GOES OUT COMPLETELY. SAME PROBLEM I HAD ON 2005 CHEVROLET SUBURBAN 1500. BOTH VEHICLES THEY HAVE REFUSED TO FIX. 2003 HAD SPECIAL COVERAGE 07187 TO REPAIR THIS CONDITION BUT THE PREVIOUS OWNER WAS NOT PROPERLY NOTIFIED TO FIX THIS CONDITION DURING THE MANUFACTURE SPECIAL COVERAGE PERIOD.L THEY KNOW IT EXIST BUT ONCE AGAIN ARE USING ANY EXCUSE TO DO THE PROPER THING AND FIX THE PROBLEM. ALSO REPORTED UNDER 71-107-8244378 REQUEST NHTSA AND APPROPRIATE AGENCIES FURTHER INVESTIGATE THESE MATTERS AND HOLD GM ACCOUNTABLE DO NOT LET GM CONTINUE TO SKIRT RECALL REPAIRS FOR KNOWN PROBLEMS BY NARROW DEFINING WHICH VEHICLES THEY HAVE TO FIX. RECALLS SHOULD COVER ALL VEHICLES THAT HAVE IDENTIFIED SAFETY ISSUE AND GM SHOULD FACESTIFF PUNISHMENT TO ENCOURAGE THEM TO VOLUNTARILY FIX PROBLEMS RATHER THAN STONEWALL, STALL, AVOID, AND MAKE IT MORE DIFFICULT THAN FIXING THE PROBLEM.
NHTSA complaint #10462120 — an unverified report by a vehicle owner.
THERE HAS BEEN A RECALL FOR THIS ISSUE. I BOUGHT THE CAR USED AND HAVE HAD PROBLEMS IDENTIFIED BY THE PRIOR RECALLS WITH GRADUAL INCREASING DIFFICULTIES (ACTION NUMBERS EA97022 AND EA02006). I CONTACTED THE DEALER WITH THE RECALL INFORMATION AND WAS TOLD THAT THE PART HAD ALREADY BEEN REPLACED BY THE RECALL BUT DID NOT HAVE A REPLACEMENT DATE. THEY NOTED THAT BECAUSE THE PART HAD ALREADY BEEN REPLACED AND IT HAD BEEN OVER 1 YEAR THEY ARE NO LONGER UNDER ANY FURTHER OBLIGATION. MY PROBLEM NOW IS THAT THE REPLACEMENT PART HAS THE SAME DEFECT PROBLEMS AND CREATES THE SAME HAZARDS AS THE ORIGINAL PART THAT WAS COVERED IN THE RECALL. I AM GOING TO HAVE TO GET IT FIXED BUT WANTED TO FILE A COMPLAINT THAT REPLACEMENT IS JUST AS DEFECTIVE AND DANGEROUS AS THE ORIGINAL PART THAT WAS RECALLED. IF THE REPLACEMENT PART IS RECALLED, I WOULD LIKE A REIMBURSEMENT.
NHTSA complaint #10446849 — an unverified report by a vehicle owner.
WHILE DRIVING AT APPROXIMATELY 65 MPH ON AN INTERSTATE, THE SUN ROOF ON MY 2004 CHEVROLET SUBURBAN RIPPED OFF NARROWLY MISSING THE CAR FOLLOWING US. THE SUN ROOF WAS CLOSED AT TIME OF THE INCIDENT. OTHER THAN WHAT SOUNDED LIKE AN AIR LEAK, THERE WAS NO WARNING OR OTHER INDICATION OF PROBLEMS. THE SUN ROOF HAS RARELY BEEN OPENED SINCE THE CAR WAS PURCHASED AND DEFINITELY HAD NOT BEEN OPENED IN THE PAST 2 YEARS AT LEAST.
NHTSA complaint #10406866 — an unverified report by a vehicle owner.
TL*THE CONTACT OWNS A 1997 CHEVROLET SUBURBAN. THE CONTACT STATED THAT THE WINDSHIELD WIPER MOTOR WOULD INTERMITTENTLY FUNCTION WHEN IN ACTIVATION; AND OVER A PERIOD OF TIME THE FAILURE BECAME PROGRESSIVELY WORSE. THE VEHICLE WAS REPAIRED. NHTSA RECALL CAMPAIGN ID NUMBER 03V159000 (VISIBILITY: WINDSHIELD WIPER/WASHER) WAS ASSOCIATED WITH THE FAILURE. THE DEALER AND MANUFACTURER WERE NOTIFIED AND STATED THAT THE RECALL WAS CLOSED. THEY ALSO STATED THAT THE VEHICLE WOULD NOT HAVE QUALIFIED DUE TO THE MODEL YEAR, EXCESSIVE MILEAGE; AND BECAUSE THE VEHICLE WAS PURCHASED USED. THE CONTACT DISAGREED WITH THE MANUFACTURER AND THE DEALER AND STATED THAT THE RECALL SUMMARY DID NOT MENTION THOSE FACTORS AS A REQUIREMENT. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 80,000.
NHTSA complaint #10379801 — an unverified report by a vehicle owner.