The contact owns a 2002 Chrysler 300M. The contact stated that while the vehicle was parked, the front driver's seat back fractured. The contact stated that upon sitting in the front driver's seat, the seat back collapsed and landed on the rear seat. The contact attempted to adjust the seat however, the front driver's seat failed to adjust. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and a case was filed. The contact referenced NHTSA Campaign Number: 03V035000 (SEATS); however, the contact was informed that the recall had expired. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 73,000.
NHTSA complaint #11673312 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2002 CHRYSLER 300M. THE CONTACT STATED THAT WHILE ENTERING THE VEHICLE, THE DRIVER SIDE SEAT RECLINED INDEPENDENTLY AND FAILED TO READJUST BACK INTO THE UPRIGHT POSITION. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 03V035000 (SEAT). THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 69,000.
NHTSA complaint #10836876 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 1999 CHRYSLER 300M. WHILE DRIVING 10 MPH, THE DRIVER SEAT RECLINED AND THE SEAT FRACTURED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 03V035000 (SEATS). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 180,000.
NHTSA complaint #10778247 — an unverified report by a vehicle owner.
MY 1999 300 M HAS THE FOLLOWING ISSUE: ******* RECALL ID # 57541 - SEATS:FRONT ASSEMBLY:RECLINERPLUSHIDE DETAILS RECALL DATE: FEB 05, 2003 MODEL AFFECTED: 1999 CHRYSLER 300M SUMMARY: ON CERTAIN PASSENGER VEHICLES, SEAT BACK RECLINER BOLT BREAKAGE CAN OCCUR RESULTING IN THE SEAT BACK RECLINING UNEXPECTEDLY. CONSEQUENCES: IF THE SEAT BACK UNEXPECTEDLY RECLINES WHILE THE CAR IS BEING DRIVEN, IT COULD RESULT IN LOSS OF VEHICLE CONTROL, INCREASING THE RISK OF A CRASH. REMEDY: DEALERS WILL REPLACE THE RECLINER BOLTS. OWNER NOTIFICATION BEGAN ON APRIL 23, 2003. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403. POTENTIAL UNITS AFFECTED: 1066000 ******* MY COMPLAINT IS WITH CHRYSLER. THE DEALER (JACK KEY IN LAS CRUCES) SAYS THE CAR WAS FIXED IN 2005 (I KNOW IT WAS NOT BECAUSE I HAVE OWNED THE CAR SINCE I DROVE IT OFF OF THE SHOW ROOM FLOOR). DEALER SAY NOT COVERED BY RECALL. CALLED ABOVE 800 # AND CHRYSLER SAYS SAME. DEALER SAYS I HAVE TO PAY FOR FIX. IT'S NOT THE MONEY THAT BOTHERS ME. IT'S THE FACT THAT I HAVE THE EXACT PROBLEM THAT A RECALL STATES AND THE COMPANY IS NOT GOING TO FIX IT FOR FREE. CHRYSLER SAYS THEY FIXED IT BUT YET THE EXACT PROBLEM STILL EXISTS, THAT'S NOT A FIX. REPLACING A FAULTY/GOING TO BREAK/RECALLED PRODUCT/... WITH THE EXACT SAME PART IS NOT A FIX IN MY BOOK. WHEN YOU RECALL SOMETHING, YOU FIX IT WITH SOMETHING THAT WON'T GET RECALLED AGAIN. CHRYSLER, IT'S THE LITTLE THINGS LIKE THIS THAT COST YOU CUSTOMERS. THANK YOU,
NHTSA complaint #10681180 — an unverified report by a vehicle owner.
MY 1999 300 M HAS THE FOLLOWING ISSUE: ******* RECALL ID # 57541 - SEATS:FRONT ASSEMBLY:RECLINERPLUSHIDE DETAILS RECALL DATE: FEB 05, 2003 MODEL AFFECTED: 1999 CHRYSLER 300M SUMMARY: ON CERTAIN PASSENGER VEHICLES, SEAT BACK RECLINER BOLT BREAKAGE CAN OCCUR RESULTING IN THE SEAT BACK RECLINING UNEXPECTEDLY. CONSEQUENCES: IF THE SEAT BACK UNEXPECTEDLY RECLINES WHILE THE CAR IS BEING DRIVEN, IT COULD RESULT IN LOSS OF VEHICLE CONTROL, INCREASING THE RISK OF A CRASH. REMEDY: DEALERS WILL REPLACE THE RECLINER BOLTS. OWNER NOTIFICATION BEGAN ON APRIL 23, 2003. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403. POTENTIAL UNITS AFFECTED: 1066000 ******* MY COMPLAINT IS WITH CHRYSLER. THE DEALER (JACK KEY IN LAS CRUCES) SAYS THE CAR WAS FIXED IN 2005 (I KNOW IT WAS NOT BECAUSE I HAVE OWNED THE CAR SINCE I DROVE IT OFF OF THE SHOW ROOM FLOOR). DEALER SAY NOT COVERED BY RECALL. CALLED ABOVE 800 # AND CHRYSLER SAYS SAME. DEALER SAYS I HAVE TO PAY FOR FIX. IT'S NOT THE MONEY THAT BOTHERS ME. IT'S THE FACT THAT I HAVE THE EXACT PROBLEM THAT A RECALL STATES AND THE COMPANY IS NOT GOING TO FIX IT FOR FREE. CHRYSLER SAYS THEY FIXED IT BUT YET THE EXACT PROBLEM STILL EXISTS, THAT'S NOT A FIX. REPLACING A FAULTY/GOING TO BREAK/RECALLED PRODUCT/... WITH THE EXACT SAME PART IS NOT A FIX IN MY BOOK. WHEN YOU RECALL SOMETHING, YOU FIX IT WITH SOMETHING THAT WON'T GET RECALLED AGAIN. CHRYSLER, IT'S THE LITTLE THINGS LIKE THIS THAT COST YOU CUSTOMERS. THANK YOU,
NHTSA complaint #10681180 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2000 CHRYSLER 300M. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 35 MPH, THE FRONT DRIVER SEAT MALFUNCTIONED CAUSING THE BACK OF THE SEAT TO SUDDENLY RECLINE TO A FULL HORIZONTAL POSITION. THE VEHICLE WAS TAKEN TO THE DEALER WHO DIAGNOSED THAT A PLASTIC GEAR TO THE SEAT MOTOR ASSEMBLY HAD FAILED. THE CONTACT WAS INFORMED THAT PARTS WERE NO LONGER AVAILABLE TO REPAIR THE VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE BUT NO REMEDY WAS OFFERED. THE FAILURE MILEAGE WAS 104,387.
NHTSA complaint #10630287 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2002 CHRYSLER 300M. WHILE DRIVING APPROXIMATELY 50 MPH, THE TRANSMISSION SLIPPED WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THE VEHICLE STALLED AND THE WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS ABLE TO BE RESTARTED, BUT THE FAILURE RECURRED NUMEROUS TIMES. THE DEALER STATED THAT THE TRANSMISSION WAS THE CAUSE OF THE FAILURE. IN ADDITION, THE DRIVER'S SEAT BEGAN RECLINING UNEXPECTEDLY. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 03V035000 (SEATS). THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 80,000.
NHTSA complaint #10610323 — an unverified report by a vehicle owner.
I WAS STOPPED AT A RED LIGHT VEHICLE BEHIND ME DID NOT STOP AND REAR ENDED ME. BOTH FRONT SEATS IN MY CAR LET LOOSE AND THE SEAT BACKS WENT FULLY RECLINED. MY WIFE AND I WERE BOTH LAYING ON OUR BACKS WITH HEADS ON THE BACK SEAT. THE CAR WAS STILL MOVING, IT WAS HARD FOR ME TO GET UPRIGHT AND STOP THE CAR. CHRYSLER TOLD ME THE SEATS ARE DESIGNED THIS WAY. HERE IS WHAT THEY SAID "THE SEATS IN YOUR VEHICLE. OUR DESIGN TO PROGRESSIVELY TILT JUST DURING A REAR IMPACT COLLISION. THE IDEA BEHIND THAT, IS THAT IT DOES LESSON INJURIES TO THE FRONT SEAT VEHICLE OCCUPANTS ONCE THAT HAPPENS SO THAT WOULD BE A NORMAL OCCURRENCE FOR YOUR VEHICLE IN A REAR END COLLISION". I SAY [XXX]. IF SOMEONE WAS IN THE BACK THE SEAT WOULD HAVE BROKEN THEIR LEGS. IT WAS NOT A"PROGRESSIVE" TILT, THEY FLEW BACK. THEY AIR BAGS DID NOT DEPLOY. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
NHTSA complaint #10477340 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2002 CHRYSLER 300M. WHILE DRIVING APPROXIMATELY 30 MPH, THE CONTACT NOTICED THAT THE RIGHT SIDE OF THE FRONT DRIVER'S SIDE SEAT BACK REST WAS ON FIRE AND BURNING A HOLE THROUGH HIS COAT. THE CONTACT WAS NOT INJURED. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE TECHNICIANS WERE UNABLE TO DIAGNOSE THE FAILURE AND ADVISED THE CONTACT THAT THERE WAS NO DEFECT IN THE SEAT HEATER. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 130,000.
NHTSA complaint #10448937 — an unverified report by a vehicle owner.
TL*THE CONTACT OWNS A 2003 CHRYSLER 300M. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 03V035000 (SEATS: FRONT ASSEMBLY: RECLINER) IN 2003 AND THE VEHICLE WAS REPAIRED. AFTER THE RECALL WORK WAS PERFORMED, THE DRIVER SEAT RECLINER BOLT FAILED AND THE SEAT COLLAPSED. THE CONTACT STATED THAT THE DEALER REPAIRED THE SEAT A SECOND TIME BUT THE BOLT FAILED AGAIN WHILE THE CONTACT WAS DRIVING 60 MPH AROUND A BEND. THE VEHICLE WAS TAKEN TO THE DEALER A THIRD TIME FOR THE REPAIR AND THE DEALER AGAIN, REPAIRED THE SEAT BOLT YET THE SEAT BOLT FAILED A FOURTH TIME AND WAS REPAIRED. THE CONTACT STATED THAT THE SEAT BOLT FAILED FOR THE FIFTH TIME. THE CONTACT CALLED THE DEALER TO REPORT THE FIFTH FAILURE ON MARCH 15, 2011 AND HE WAS ADVISED THAT THE PART WOULD BECOME AVAILABLE APRIL 7, 2011. HE CONTACTED THE MANUFACTURER AND THEY ADVISED HIM THAT THEY WOULD EXPEDITE THE DELIVERY OF THE PART. THE APPROXIMATE FAILURE MILEAGE WAS 55,000 AND THE CURRENT MILEAGE WAS 145,000.
NHTSA complaint #10394290 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2000 CHRYSLER 300M. THE CONTACT STATED THAT THE DRIVER SIDE SEAT WAS NO LONGER ATTACHED TO THE VEHICLE AND WAS ABLE TO MOVE WHILE THE VEHICLE WAS IN MOTION SIMILAR TO THE FAILURE DESCRIBED IN NHTSA CAMPAIGN ID NUMBER: 03V035000 ( SEATS:FRONT ASSEMBLY:RECLINER). THE VEHICLE WAS TAKEN TO THE DEALER WHO ADVISED THAT THE TWO BRACKETS THAT HELD THE SEAT IN PLACE WERE DISINTEGRATED AND THAT THE PART NEEDED TO REPAIR THE FAILURE WAS NO LONGER AVAILABLE. THE MANUFACTURER ADVISED THE CONTACT THAT BECAUSE THE VEHICLE WAS NO LONGER UNDER WARRANTY, THAT THEY WOULD NOT BE ABLE TO PROVIDE ANY ADDITIONAL ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE CURRENT AND FAILURE MILEAGE WAS 48,934. THE VIN WAS UNAVAILABLE.
NHTSA complaint #10392141 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2004 CHRYSLER 300M. THE CONTACT STATED THAT WHILE TRAVELING 20 MPH, THE DRIVER SEAT INDEPENDENTLY RECLINED BACKWARD INTO THE REAR SEAT. THE CONTACT REMOVED THE DRIVER SEAT AND DISCOVERED THAT THE PLASTIC ACTUATOR THAT CONTROLLED THE SEAT HAD COMPLETELY FRACTURED. THE BOLTS AND STRUCTURE OF THE SEAT WERE STILL IN PLACE HOWEVER. THE DEALER ADVISED THAT THEY WERE UNABLE TO REPLACE JUST THE PART THAT HAD FRACTURED BUT WOULD NEED TO REPLACE THE ENTIRE DRIVERS SEAT ASSEMBLY. THE VEHICLE WAS NOT REPAIRED. THE CONTACT EXPRESSED CONCERNS OF THE SAFETY HAZARD INVOLVED IN THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 123,000.
NHTSA complaint #10370647 — an unverified report by a vehicle owner.
TL*(THE CONTACT OWNED A 2000 CHRYSLER 300M. WHILE DRIVING AT APPROXIMATELY 65 MPH, THE FRONT DRIVER SEAT INVOLUNTARILY RECLINED RESULTING IN A CRASH THAT DESTROYED THE VEHICLE. A POLICE REPORT WAS FILED. ONE PERSON WAS REPORTED INJURED. THE VEHICLE HAD NOT BEEN INSPECTED AT THE TIME OF THE COMPLAINT. THE FAILURE AND CURRENT MILEAGES WERE APPROXIMATELY 59,000.
NHTSA complaint #10335525 — an unverified report by a vehicle owner.
TL*THE CONTACT OWNS A 2002 CHRYSLER 300M. WHILE ENTERING THE DRIVERS SEAT, IT EXTENDED TO THE REAR SEAT. THE CONTACT OBSERVED THAT THE SEAT ADJUSTER WAS BROKEN. THE DEALER STATED THAT THERE WERE NO RECALLS; HOWEVER, IT COULD BE REPAIRED AT THE OWNERS EXPENSE. THE FAILURE AND CURRENT MILEAGES WERE 71934. UPDATED 11/03/09 *BF UPDATED 11/04/09
NHTSA complaint #10281190 — an unverified report by a vehicle owner.
2001 CHRYSLER 300M SUFFERED FROM SEAT RECLINER BOLT BREAKAGE IN DECEMBER 2008 AFTER 03V035000 CAMPAIGN WAS SUPPOSEDLY COMPLETED BY DEALER IN 2003. PAID TO HAVE REPAIRED AGAIN AS DEALER SAID IT HAD BEEN FIXED.
NHTSA complaint #10255748 — an unverified report by a vehicle owner.
2001 CHRYSLER 300M SUFFERED FROM SEAT RECLINER BOLT BREAKAGE IN DECEMBER 2008 AFTER 03V035000 CAMPAIGN WAS SUPPOSEDLY COMPLETED BY DEALER IN 2003. PAID TO HAVE REPAIRED AGAIN AS DEALER SAID IT HAD BEEN FIXED.
NHTSA complaint #10255748 — an unverified report by a vehicle owner.
SAFETY ISSUE!! HEATED SEAT DRIVERS SIDE STOPPED WORKING, OTHER ELECTRICAL COMPONENTS STARTED MALFUNCTIONING BROUGHT IN FOR SERVICE, DEALER MADE DIAGNOSTIC CHECK, WE WERE TOLD HEATED SEAT CIRCUIT SHORTED AND SHOWED BURN MARKS. NOT REPLACED TOO COSTLY CALLED CHRYSLER CUSTOMER SERVICE WAS TOLD BY SENIOR SUPERVISOR THEY COULD NOT HELP US. OUR CONCERNS ARE SAFETY ISSUES NOT ONLY COST. ASKED SENIOR CUSTOMER SERVICE IF OTHER HEATED SEAT SHOULD BE USED AND WAS TOLD SHE COULD NOT ADVICE US WHAT TO DO THAT WOULD BE UP TO US AND THE SERVICE TECH TO DECIDE.
NHTSA complaint #10233774 — an unverified report by a vehicle owner.