2008 Chrysler Town AND Country door lock problems

LATCHES/LOCKS/LINKAGES

TL* THE CONTACT OWNS A 2008 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THAT THE DOORS WOULD LOCK AND UNLOCK AUTOMATICALLY WITHOUT WARNING. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS UNKNOWN. PARTS DISTRIBUTION DISCONNECT.

NHTSA complaint #10819467 — an unverified report by a vehicle owner.

LATCHES/LOCKS/LINKAGES

TL* THE CONTACT OWNS A 2008 CHRYSLER TOWN AND COUNTRY. WHILE THE VEHICLE WAS PARKED, THE DOORS FAILED TO UNLOCK OR LOCK ELECTRONICALLY. IN ADDITION, THE VEHICLE FAILED TO START. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V373000 (ELECTRICAL SYSTEM, AIR BAGS) HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 92,000.

NHTSA complaint #10789345 — an unverified report by a vehicle owner.

LATCHES/LOCKS/LINKAGES

TL* THE CONTACT OWNS A 2008 CHRYSLER TOWN AND COUNTRY. THE CONTACT EXPERIENCED DIFFICULTY STARTING THE VEHICLE WITH THE KEY. THE KEY WOULD NOT START THE VEHICLE AFTER IT HAD BEEN TURNED OFF. THE VEHICLE WAS REPAIRED ACCORDING TO NHTSA CAMPAIGN NUMBER: 14V373000 (ELECTRICAL SYSTEM), BUT THE FAILURE RECURRED. IN ADDITION, THE INSTRUMENT PANEL LIGHTS FLICKERED AND THE DOORS DID NOT PROPERLY LOCK AND UNLOCK. THE BATTERY ALSO FAILED AND HAD TO BE RECHARGED AND REPLACED. AN INDEPENDENT MECHANIC DIAGNOSED THAT THERE WAS AN INTERNAL ELECTRICAL MALFUNCTION AND ADVISED THE CONTACT TO TAKE THE VEHICLE TO THE DEALER FOR REPAIR. THE VEHICLE WAS ALSO INCLUDED IN NHTSA CAMPAIGN NUMBER: 11V394000 (AIR BAGS AND EQUIPMENT). THE PARTS WERE UNAVAILABLE TO SCHEDULE THE RECALL REPAIR. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS NOT AVAILABLE.

NHTSA complaint #10727014 — an unverified report by a vehicle owner.

LATCHES/LOCKS/LINKAGES

TL* THE CONTACT OWNS A 2008 CHRYSLER TOWN AND COUNTRY. WHILE PARKED, THE DOORS FAILED TO LOCK. THE VEHICLE WOULD LOCK AND UNLOCK INTERMITTENTLY. THE CONTACT MENTIONED THAT THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.

NHTSA complaint #10726911 — an unverified report by a vehicle owner.

LATCHES/LOCKS/LINKAGES

TL* THE CONTACT OWNS A 2008 CHRYSLER TOWN & COUNTRY. THE CONTACT STATED THAT THE KEYLESS ENTRY TRANSMITTER WAS FRACTURED. THE KEYLESS TRANSMITTER WAS USED TO LOCK AND UNLOCK THE VEHICLE AND THE CONTACT HAD TO KEEP THE VEHICLE UNLOCKED IN ORDER TO ENTER THE VEHICLE. THE CONTACT CALLED THE MANUFACTURER AND THE MANUFACTURER ADVISED THE CONTACT THAT A NEW KEYLESS TRANSMITTER NEEDED TO BE PURCHASED AND PROGRAMMED. THE FAILURE MILEAGE WAS 100,000.

NHTSA complaint #10444360 — an unverified report by a vehicle owner.

LATCHES/LOCKS/LINKAGES

THE RIGHT REAR POWER SLIDING DOOR ON THE 2008 CHRYSLER TOWN & COUNTRY FAILS TO LATCH PROPERLY AND DOES NOT NOTIFY THE OPERATOR OF THE MALFUNCTION. THE DOOR WILL FAIL TO OPERATE IN THE CLOSING OPERATION WITH THE POWER SLIDING OPTION AND REQUIRES OPERATOR INTERVENTION TO MANUALLY CLOSE THE DOOR. IN MANY INSTANCES WHEN THE DOOR FAILS TO CLOSE PROPERLY, IIT IS IMPOSSIBLE TO MANUALLY CLOSE THE DOOR TO GET THE LATCH MECHANISM TO ENGAGE. THE FAILURE OF THE DOOR TO LATCH CONSTITUTES A SAFETY CONCERN. THE FACT THAT THERE IS NO WARNING INDICATOR TO NOTIFY THE OPERATOR THAT THE DOOR HAS NOT LATCHED POSES A SEVERE SAFETY RISK TO THE OCCUPANTS. THE ONLY NOTIFICATION THE OPERATOR RECEIVES DURING THIS MALFUNCTION IS INCREASED ROAD NOISE DUE TO POOR SEALING BETWEEN THE DOOR AND DOOR FRAME. OCCUPANTS COULD BE EJECTED FROM THE UNLATCHED DOOR. THE MANUFACTURERS REPRESENTATIVE HAS BEEN MADE AWARE OF THE CONCERN AND HAS FAILED TO PROPERLY ADDRESS THE CONCERN OR SHOWN ANY INTEREST IN RESOLVING THE ISSUE. OTHER OWNERS OF CHRYSLER TOWN & COUNTRY VEHICLES HAS STATED THAT THEY HAVE EXPERIENCED SIMILAR CONCERNS WITH THEIR POWER SLIDING REAR DOORS.

NHTSA complaint #10392671 — an unverified report by a vehicle owner.

LATCHES/LOCKS/LINKAGES:DOORS:LATCH

2008 CHRYSLER TOWN AND COUNTRY. CONSUMER WRITES REGARDING COMPLAINT AGAINST CHRYSLER *TGW THE CONSUMER STATED THE KEY FOBS HAVE BEEN RENDERED INOPERABLE AS A RESULT OF THE SLIDING DOORS NOT WORKING PROPERLY. CHRYSLER INFORMED THE FAILURE WAS DUE TO ABUSE. HOWEVER, THE CONSUMER BELIEVED IT WAS DUE TO A DESIGN FLAW.

NHTSA complaint #10360889 — an unverified report by a vehicle owner.

LATCHES/LOCKS/LINKAGES

TL* THE CONTACT OWNS A 2008 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE DRIVER'S AND PASSENGER'S SIDE SLIDING DOORS, AND THE REAR DOOR INTERMITTENTLY FAILED. WHEN THE CONTACT WOULD USE THE KEYLESS REMOTE TO SHUT THE DOORS, THEY WOULD ONLY CLOSE PARTIALLY AND SHE WOULD HAVE TO MANUALLY CLOSE THE DOORS. THE VEHICLE WAS TAKEN TO THE DEALER SEVERAL TIMES BUT WAS NOT REPAIRED. THE MANUFACTURER ADVISED THE CONTACT TO TAKE THE VEHICLE TO A DIFFERENT DEALER. THE CASE WAS ESCALATED AND THE CONTACT WAS AWAITING A RESPONSE FROM THE MANUFACTURER. THE VEHICLE WAS NOT YET REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE APPROXIMATELY 13,000.

NHTSA complaint #10336173 — an unverified report by a vehicle owner.

LATCHES/LOCKS/LINKAGES

I AM CONTACTING YOU IN REFERENCE TO MY CHRYSLER TOWN & COUNTRY. WE BOUGHT THIS NEW OCT. 2008. WE HAVE THIS VAN IN ATLEAST SEVEN TIMES FOR THE SLIDING DOORS. THE PROBLEM IS WHEN YOU CLOSE THE DOORS WITH THE POWER SHUT THE DOOR STARTS TO CLOSE BUT WHEN IT GETS TO WHERE IT STARTS TO LATCH IT WILL CLICK TWO OR THREE TIMES AND RE-OPEN YOU THEN HAVE TO MANUALLY OPEN THE DOOR ALL THE WAY TO RESET THE DOOR AND AT TIMES YOU DO NOT KNOW IF THE DOOR HAS SHUT. MY WIFE ACTUALLY HAD ONE DOOR OPEN WHILE SHE WAS MOVING! WE CONTACTED CHRYSLER ON 3/26/2010 I WAS TOLD AT THIS TIME SINCE THE VEHICLE WAS ALREADY AT THE DEALER SHIP FOR THE PROBLEM AT HAND AND SINCE WE WERE SO CLOSE TO WARRANTY EXPIRING TO LEAVE IT THERE AND I WAS GIVEN A CASE # 19426494 AND TOLD A CASE MANAGER WOULD CALL EITHER THAT DAY OR FOR SURE THE NEXT DAY AND I NEVER HEARD BACK FROM THEM. I CONTACTED THE DEALER (SLEEPY HOLLOW CHRYSLER/DODGE) 1-877-899-4023 AND TOLD THIS OF THE SITUATION. I DID THEN RECEIVE A VOICE MESSAGE FROM WILLIAM WHOM IS THE CASE MANAGER WITH CHRYSLER ON 3/29/2010 I THEN CALLED BACK AND WAS TOLD HE WAS BUSY AND WOULD CALL BACK AND AGAIN NO CALL BACK. I CALLED BACK AGAIN ON 4/01/2010 AND AGAIN GOT NO CALL. I CALLED AGAIN ON 4/05/2010 AND SPOKE WITH A DON AND HE CONFIRMED THIS WAS AN ACTIVE CASE # AND WAS CONCERNED SINCE IT WAS SO OLD AND NOTHING HAD BEEN DONE WITH THIS, HE INDICATED HE WOULD FORWARD THE INFO TO WILLIAM AND HE WOULD CONTACT ME AND IT IS NOW THE SECOND DAY 4/06/2010 AND STILL NO CALL. THIS IS WHY I AM CONTACTING YOU! THIS IS A SAFETY ISSUE BUT SINCE THEY CAN NOT GET A CODE OR IT TO REPRODUCE WHEN THE DEALER HAS IT THEY DO NOT KNOW WHAT TO FIX HOWEVER ONE DEALER DID GET A CODE AND REPLACED A FAULTY LATCH BUT IT STILL MALFUNCTIONS. MY WIFE AFTER LEAVING THE DEALER SHIP COULD NOT OPEN THE DOOR AT ALL AND SHE DID FINALLY GET IT TO OPEN. THIS A ISSUE WE WOULD LIKE RESOLVED AND I FEEL I HAVE GIVEN CHRYSLER AMPLE TIME TO FIX THIS! WE WANTED TO TRY AND KEEP THIS BETWEEN US AND CHRYSLER.

NHTSA complaint #10324049 — an unverified report by a vehicle owner.

LATCHES/LOCKS/LINKAGES:DOORS:LATCH

TL*THE CONTACT OWNS A 2008 CHRYSLER TOWN AND COUNTRY. THE RIGHT PASSENGER SLIDING DOOR OPENED AND CLOSED RANDOMLY. THE DOOR LATCH HAS ALSO MALFUNCTIONED. A LOCAL MECHANIC RESET THE COMPUTER AND STATED THAT THERE WAS NOTHING WRONG WITH THE VEHICLE. SHE PLANS TO HAVE THE VEHICLE DIAGNOSED BY AN AUTHORIZED DEALER AND NOTIFY THE MANUFACTURER. THE FAILURE MILEAGE WAS 37,000 AND THE CURRENT MILEAGE WAS 39,300.

NHTSA complaint #10298429 — an unverified report by a vehicle owner.

LATCHES/LOCKS/LINKAGES

KEYLESS REMOTE (PEANUT) WOULD NOT OPEN VEHICLE; NEEDED TO USE 'EMERGENCY KEY' TO ACCESS VEHICLE; WAS ABLE TO START VEHICLE WITH PEANUT KEY. CHANGED BATTERY, STILL DOES NOT FUNCTION PROPERLY. WITHIN ONE WEEK, SECOND KEYLESS REMOTE HAD SAME PROBLEM. DEALER REPAIRED ONE PEANUT AND ORDERED ONE NEW PEANUT. WITHIN 2 HOURS OF "REPAIR" REMOTE HAS SAME PROBLEM, AGAIN. RETURNED TO DEALERSHIP, GOT NEW REMOTE THAT HAD BEEN ORDERED, AND ANOTHER NEW REMOTE WAS ORDERED. AT THIS TIME WE ARE WAITING FOR SECOND NEW REMOTE. SERVICE MANAGER HAS TREATED US VERY WELL AND COMPENSATED US, AT LEAST PARTIALLY, FOR WELL OVER 500 MILES OF TRIPS TO/FROM DEALERSHIP.

NHTSA complaint #10248406 — an unverified report by a vehicle owner.

LATCHES/LOCKS/LINKAGES:DOORS:LATCH

TL*THE CONTACT OWNS A 2008 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE RACKS ON THE LUGGAGE RACK WERE SHARP. HE STATED THAT ONE COULD CUT THEIR FINGER BY GRABBING THE RACK INCORRECTLY. THE CONTACT HAD TO SAW THE RACK DOWN WITH SAND PAPER IN ORDER TO SMOOTH OUT THE ROUGH EDGES. THE MANUFACTURER HAS NOT OFFERED ANY ASSISTANCE. THE FAILURE MILEAGE WAS 500 AND CURRENT MILEAGE WAS 1,000. UPDATED 01/29/08 *BF THE THIRD ROW SEATS DID NOT HAVE SUFFICIENT LEG ROOM, THE OUTSIDE MIRRORS WERE TOO SMALL, THE WINDSHIELD SUN SCREEN IS TOO SHORT, THE OWNERS MANUAL WAS NOT PROPERLY EDITED. THE RADIO DID NOT ADJUST PROPERLY AT HIGHWAY SPEEDS, THE KEY FOBS LOCK AND UNLOCK INADVERTENTLY. THE POWER LOCKS ACTIVATED AT 15 MPH. UPDATED

NHTSA complaint #10214312 — an unverified report by a vehicle owner.