2010 Chrysler Town AND Country steering problems

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At random times, the ignition will shut down while driving, causing the power steering and power brakes to lose function. The only way to correct this is to shift gear into neutral and restart the engine. This has occurred while driving in town and on the highway without any warning or warning lights on the dashboard. This could result in a crash and harm to passengers due to not having control over steering and brakes while the vehicle is in motion. This problem has occurred multiple times in the past year or so. The vehicle was taken to a mechanic who ran a diagnostic, but was unable to identify the issue and it would not replicate. I researched the vehicle symptoms, and found a recall from 2015 that related to the same issues (TSB# R03, WIN Modual FOBIK replacement). All additional keys and keychain/FOB were removed from the ignition key to see if this would help. Since the issue was still happening, it was then taken to a Chrysler dealership, where again the diagnostics did not reveal the issue and they were unable to replicate the problem. Multiple attempts made to discuss this issue with Chrysler without any assistance in finding a solution thus far. This vehicle is normally driven daily as a family car and regularly transports children. This is a huge safety concern and issue that needs to be addressed and fixed, as the vehicle is unsafe to drive at this point and the potential liability is great.

NHTSA complaint #11522113 — an unverified report by a vehicle owner.

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For the past several years we have tried to get power to examine the conditio. To no avail. Several times a week when we are driving the car will shut off and we lose power steering, the van turns off and we have to switch it into park to continue. Some day it happens several times. It seems like it is an occurance happening in other cars. ( see NHTSA CAMPAIGN ID:
14V373000. & 11V139000 ). I am worried bc it has almost led to several wrecks:.. it effects electrical. The ignition. Power steering and more. Also the air conditioner/ coolest has stopped working. We have to have tried multiple solutions with no avail… please help! And let me know if I can help With anything!

NHTSA complaint #11466322 — an unverified report by a vehicle owner.

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While driving the whole car stopped working, everything just died. Power steering, gas, power brakes, everything. I was able to, thankfully, get to the side of the HIGHWAY, and put the car into park. I gave the car a few minutes, then it started back up again. This is not the first time this has happened, just the first time on a highway. I've taken my van to a dealership before and they can't "reproduce" the problem so they don't fix anything. Meanwhile, my life and the life of my family are in danger because I don't know if my van is going to shut down while I'm driving. There was no warning it was going to happen, the steering just goes out and you have no power.

NHTSA complaint #11454848 — an unverified report by a vehicle owner.

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The contact owns a 2010 Chrysler Town and Country. The contact received notification of NHTSA Campaign Number: 20V396000 (Air Bags, Steering) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect. The contact stated that the issue was eventually fixed.

NHTSA complaint #11444680 — an unverified report by a vehicle owner.

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Going about 30 mph with NO WARNING, The traction control light came on it beeped and the car stalled the power steering died as did the brakes. I tried to stop the car and the ABS kicked in but not fully. I was able to yank the steering wheel enough to round a corner avoid another vehicle and get to a safe place to stop. I restarted the car and it was as if nothing occurred. I believe there is a serious flaw in the computer system and an upgrade is needed!!! I used and OBD II reader and there were no codes that came up. The car only has 89,000 miles on it. This is a serious safety concern. If I had stalled on a highway on a curve, with no real way to stop it or steer it in time with out serious struggle, the outcome could have endangered not only myself and those in my car but other motorists!! Looking online I’m terrified to even drive this vehicle… apparently this is happening a lot with this model. (HOW!!!???) Someone really needs to look at this problem!

NHTSA complaint #11443489 — an unverified report by a vehicle owner.

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Engine stops while driving. Has happened multiple times and is extremely dangerous. Have been told it is a bad TIPM which was recalled on other models, but not mine????

NHTSA complaint #11429367 — an unverified report by a vehicle owner.

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I was driving about 30 mph when I couldn’t accelerate or brake. The power steering also went out. I saw the traction light on. As I tried to move to the shoulder, I almost got hit. I turned the van off and then restarted it. When it started back up, no lights were on. This has done this to me every time I’ve driven it in the past 2 weeks. It is a big safety issue. I’m scared to drive it. I just recently had the fuel injector and spark plugs replaced. This did not fix the issue.

NHTSA complaint #11417974 — an unverified report by a vehicle owner.

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AS I DRIVE DOWN THE STREET AND HIT A BUMP OR UNEVEN SURFACE THE VAN SHUTS OFF AND I LOSE ALL STEERING POWER AND ELECTRICAL POWER. THIS IS VERY FRIGHTENING BECAUSE IT COULD HAPPEN IN THE MIDDLE OF A STREET OR FREEWAY GOING 60+ MILES PER HOUR.

NHTSA complaint #11403392 — an unverified report by a vehicle owner.

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WHEN DRIVING, THE VEHICLE WOULD SHUT OFF , STEERING WHEEL BECAME STIFF AND BRAKES WOULD NOT WORK, AS IF IT LOST ALL POWER. THERE WOULD BE ABS AND 'SLIPPERY' SYMBOL ON THE DASH BOARD. IT WOULD HAPPEN DURING TURNING TOO AND SINCE THE STEERING WHEEL WAS STIFF, I WAS NOT ABLE TO TURN IT BACK STRAIGHT AND HAD TO STOP IN THE MIDDLE OF THE ROAD. THIS VEHICLE STALLING HAPPENED A FEW TIMES AND KEPT GETTING MORE FREQUENT. I TOOK IT TO DEALER FEW TIMES. THEY FOUND CODE C121C STORED IN ABS MODULE ONCE, BUT COULD NOT IDENTIFY THE PROBLEM. I READ UP ONLINE THAT OTHER PEOPLE ARE HAVING THE SAME PROBLEM AND ARE REPLACING THE EGR VALVE. I ASKED DEALER TO REPLACE THAT EVEN THOUGH THEY DID NOT THINK THAT WAS THE PROBLEM. EVER SINCE THEY REPLACE THE EGR VALVE, IT HAS BEEN RUNNING OKAY. ITS SURPRISING THAT CHRYSLER DEALER DID NOT KNOW OF THIS KNOW ISSUE. BUT IT IS DEFINITELY NOT SAFE SINCE THE VEHICLE STALLS ANYTIME WITHOUT NOTICE AND YOU CANNOT EVEN CONTROL THE STEERING WHEEL OR BRAKES.

NHTSA complaint #11399053 — an unverified report by a vehicle owner.

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VEHICLE COMPLETELY SHUTS OFF WHILE DRIVING AT HIGHWAY SPEED. VEHICLE HAS TURNED OFF (LIGHTS, STEERING, BRAKING, ELECTRICAL) AT 45MPH WHILE MERGING ONTO A HIGHWAY, VEHICLE ALMOST HIT MEDIAN BEFORE VEHICLE WAS PUT INTO NEUTRAL AND RESTARTED. VEHICLE ALSO SHUTOFF AT 65 MPH WHILE DRIVING ON HIGHWAY.

NHTSA complaint #11375427 — an unverified report by a vehicle owner.

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WHILE DRIVING, MY 2010 CHRYSLER TOWN AND COUNTRY WILL COMPLETELY SHUT DOWN. I HAVE NO BRAKES, NO STEERING CONTROL AND MY ENGINE COMPLETELY DOES. IT HAPPENS AT TIMES WHEN I AM COASTING OR DRIVING AT A SLOWER SPEED. I HAVE 2 LITTLE KIDS AND IT IS TERRIFYING WHEN I'VE LOST COMPLETE CONTROL OF MY VEHICLE, AND I NEED TO TRY AND MOVE OFF THE ROAD OR TRY AND RESTART IT AT AN INTERSECTION WITH TRAFFIC ALL AROUND ME. THERE IS NO PATTERN TO THE SHUT DOWN, IT JUST HAPPENS SPORADICALLY. I'VE BEEN READING, AND IT SEEMS THAT THERE ARE A TON OF COMPLAINTS OF THE SAME THING HAPPENS TO OTHER PEOPLE! PLEASE PLEASE CONSIDER THIS ISSUE AS A SERIOUS AND DANGEROUS DEFECT TO THE VEHICLE.

NHTSA complaint #11365534 — an unverified report by a vehicle owner.

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I WAS DRIVING STRAIGHT AT 40-45MPH ON A SLIGHTLY HILLY, TWO LANE ROAD WITH NO CURBS. THE WEATHER WAS CLEAR, TRAFFIC WAS MODERATE. WITH NO WARNING, ALL DRIVING POWER WENT OFF AND I COULDN'T STEER OR BRAKE. I COULD STILL PUT THE HAZARD LIGHTS ON. I HAD TO WAIT FOR THE VAN TO COAST TO A STOP. THEN I TURNED THE KEY TO ON AND THE VEHICLE STARTED BACK UP. THANKFULLY, I DIDN'T GET HIT OR DRIVE INTO A DITCH. I HAD A VAN FULL OF KIDS AND WAS SO SCARED.

NHTSA complaint #11363347 — an unverified report by a vehicle owner.

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I WAS AT A RED LIGHT AT A CITY BLOCK INTERSECTION. WHEN THE LIGHT TURNED GREEN, I STARTED TO ACCELERATE, THEN THE VAN IMMEDIATELY LOST POWER. I WAS ABLE TO TURN THE HAZARD LIGHTS ON. I COULD NOT STEER, ACCELERATE, BRAKE. THE VAN SLOWED TO A STOP AND I TURNED THE KEY TO ON (IT HAD TWISTED TO ACC ON ITS OWN.) THE VAN STARTED BACK UP AND I CONTINUED ON MY DRIVE.

NHTSA complaint #11363350 — an unverified report by a vehicle owner.

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I WAS DRIVING STRAIGHT ON A RURAL, TWO LANE ROAD AT 45MPH. THE ROAD WAS SLIGHTLY HILLY AND CONDITIONS WERE CLEAR. THE VAN ABRUPTLY LOST POWER AND I COULD NOT STEER. I WAITED FOR IT TO COAST TO A STOP, PUT THE VEHICLE IN PARK AND RE-STARTED THE KEY. THE VAN STARTED RIGHT UP AND I CONTINUED DRIVING.

NHTSA complaint #11363351 — an unverified report by a vehicle owner.

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THE ENGINE SHUTS DOWN WHILE DRIVING ON HIGHWAY AND MAKING THIS A VERY DANGEROUS SITUATION WHERE INNOCENT PEOPLE CAN BE AT RISK OF ACCIDENT WITHOUT WARNING SINCE YOU DON'T HAVE STEERING OR BRAKES WHEN IT THE ENGINE SHUTS DOWN

NHTSA complaint #11339018 — an unverified report by a vehicle owner.

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THE VAN JUST AT ITS OWN CHOICE CUTS OFF, YOU CAN BE GOING 5 MPH OR 70MPH. THERE IS NO WARNING, THEN YOU LOSE STEERING AND BRAKING WITH THE ENGINE OFF. AFTER YOU GET IT STOPPED IT STARTS RIGHT BACK UP BUT YOU DON'T KNOW FOR HOW LONG BEFORE IT DOES IT AGAIN. THERE IS A RECALL ON THE IGNITI0N BOX BUT NOT FOR MY VIN NUMBER, CHRYSLER NEEDS TO EXPAND THE YEARS ON THAT RECALL BEFORE SOMEONE GETS HURT BADLY OR KILLED...

NHTSA complaint #11319534 — an unverified report by a vehicle owner.

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POWER STEERING INTERMITTENT FAILURE WHEN BACKING OUT OF PARKING SPACES AND FOR THE FIRST 100 FEET OF DRIVING. LOUD WHINING SOUND ON ACCELERATION.

NHTSA complaint #11316947 — an unverified report by a vehicle owner.

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THE CAR STARTS TO POWER DOWN AND MAKES THE POWER STEERING STOP WORKING. THE TRACTION CONTROL SYMBOL SHOWS UP AFTER IT STARTS TO POWER DOWN. IT HAS HAPPENED THREE TIMES IN THE PAST TWO WEEKS ABOUT 2-3 MINUTES FROM HOME WHILE THE CAR IS IN MOTION. ONE OF THE TIMES WAS WHILE I WAS TURNING LEFT WITH ONCOMING CARS. THE CAR HAS TO BE RESTARTED. THIS IS VERY DANGEROUS AND SHOULD BE A RECALL AS SO MANY OTHERS HAVE EXPERIENCED THE SAME THING.

NHTSA complaint #11316768 — an unverified report by a vehicle owner.

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ON WEDNESDAY 2/19/20, THE ENGINE SHUT OFF SUDDENLY WHILE DRIVING. THE STEERING AND BRAKES WERE OPERATING WITHOUT POWER ASSIST AND THE CAR WAS DIFFICULT TO STOP. THIS HAPPENED AT SLOW SPEED WHILE TURNING INTO A PARKING LOT SO THE CAR WAS ABLE TO BE STOPPED. THE CAR WAS PUT INTO PARK AND RESTARTED. IT OPERATED FINE IMMEDIATELY AFTER THE INCIDENT.

NHTSA complaint #11311514 — an unverified report by a vehicle owner.

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TL* THE CONTACT OWNS A 2010 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHILE DRIVING AT AN UNDISCLOSED SPEED, THE STEERING COLUMN CEASED AND THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO SAFELY GUIDE THE VEHICLE OFF OF THE ROADWAY. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AND THE VEHICLE OPERATED AS INTENDED. THE CONTACT STATED THAT THE FAILURE WAS INTERMITTENT. RIVERSIDE CHRYSLER JEEP DODGE RAM 1601 US-70, NEW BERN, NC 28560 (252) 633-4411, WAS CONTACTED AND THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT SUBJECTED TO NHTSA CAMPAIGN NUMBER: 14V373000 (ELECTRICAL SYSTEM, AIR BAGS). THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 144,000.

NHTSA complaint #11311102 — an unverified report by a vehicle owner.

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WHILE DRIVING, ENGINE TURNS OFF RANDOMLY AND RENDERS THE POWER STEERING AND POWER BRAKES TO LOSE THEIR FUNCTION AS WELL. THIS HAS MADE DRIVING THE VEHICLE EXTREMELY DANGEROUS BECAUSE IT HAPPENS RANDOMLY AND WITHOUT WARNING AND HAS CAUSED SOME CLOSE CALLS ON THE ROAD, WHICH IS WHAT PROMPTED ME TO DISCONTINUE DRIVING THE VAN AND TAKING IT TO THE DEALERSHIP. THERE ARE NO OPEN RECALLS FOR MY VEHICLE, HOWEVER, SAFETY RECALL R03 DESCRIBES EXACTLY WHAT IS HAPPENING TO MY VAN AND INCLUDES VEHICLES IN MODEL YEAR 2010.

NHTSA complaint #11309628 — an unverified report by a vehicle owner.

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3 TIMES NOW OUR VAN WILL ALL THE SUDDEN NOT HAVE ANY THROTTLE THEN THE POWER STEERING WILL NOT WORK. I HAVE TO STOP WHERE I AM AND TURN OFF THE VAN THEN TURN IT BACK ON. THERE R NO WARNING LIGHTS OR INDICATORS. IT WILL JUST NOT EXCELL AND HAVE NO POWER STEARING. ALL 3 TIMES I TOOK MY FOOT OFF THE GAS TO SLOW DOWN AND WHEN I WENT TO ACCELERATE AGAIN IT WOULDN'T TO ANYTHING. ALL 3 TIMES I WAS IN THE CITY. ONCE IN STURGEON BAY,WI. THE OTHERS IN MENASHA,WI. SB,WI I WAS IN THE PROCESS OF TURNING AND COULDN'T TURN. THE OTHER ONE I WAS APPROACHING A STOP LIGHT IN A SNOW STORM AND SLOWING DOWN. THE 3RD TIME I WAS APPROACHING A ROUND ABOUT.THERE WAS ABOUT 2 MTHS BETWEEN THE SB,WI INCIDENT AND THE 2 IN MENASHA.

NHTSA complaint #11309744 — an unverified report by a vehicle owner.

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DRIVING ALONG AND ALL OF A SUDDEN THE CAR TURNED OFF, STEERING BECAME TIGHT, AND STEERING WHEEL LOCKED. AFTER CHECKING INTO THE SITUATION, THE IGNITION KEY WAS IN THE OFF POSITION, UPON TRYING TO RESTART THE ENGINE IT SAYS BAD KEY AND VEHICLE WOULD NOT START, WHEEL WOULDN'T TURN AND VEHICLE WAS DISABLED.

NHTSA complaint #11309348 — an unverified report by a vehicle owner.

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VEHICLE WAS IN MOTION ON CITY STREET AT SPEED OF 25-30MPH IN A STRAIGHT FORWARD DIRECTION. TIRE/TRACTION SYMBOL FLASHED ON, THEN VEHICLE LOST ALL POWER. THERE WAS NO LIGHTING, ACCELERATING, BRAKING, OR STEERING CONTROL. VEHICLE SLOWED TO STOP. REMOVED KEY FROM IGNITION...RE-INSERTED KEY AND RE-STARTED IGNITION. VEHICLE THEN DROVE NORMALLY.

NHTSA complaint #11302255 — an unverified report by a vehicle owner.

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VEHICLE WAS IN MOTION ON SUBURBAN STREET AT SPEED OF 40-45MPH IN A STRAIGHT FORWARD DIRECTION. TIRE/TRACTION SYMBOL FLASHED ON, THEN VEHICLE LOST ALL POWER. THERE WAS NO LIGHTING, ACCELERATING, BRAKING, OR STEERING CONTROL. VEHICLE SLOWED TO STOP. REMOVED KEY FROM IGNITION...RE-INSERTED KEY AND RE-STARTED IGNITION. VEHICLE THEN DROVE NORMALLY.

NHTSA complaint #11302256 — an unverified report by a vehicle owner.

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VEHICLE WAS IN MOTION ON SUBURBAN STREET AT SPEED OF 40-45MPH IN A STRAIGHT FORWARD DIRECTION. TIRE/TRACTION SYMBOL FLASHED ON, THEN VEHICLE MOMENTARILY LOST POWER. ALL LIGHTS FLASHED OFF, THEN CAME BACK ON. ACCELERATION CUT OUT, THEN RESUMED (FOOT WAS STILL ON PEDAL). STEERING TEMPORARILY LOCKED UP, THEN THE STEERING WHEEL RELEASED SO I COULD STEER AGAIN.

NHTSA complaint #11302261 — an unverified report by a vehicle owner.

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ENGINE TURNS OFF AND THERE IS NO POWER STEERING AND ONLY THE ABS ONLY WORK. I WAS IN MOTION AND THE ENGINE JUST TURNED OFF WHILE I WAS DRIVING.

NHTSA complaint #11300353 — an unverified report by a vehicle owner.

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THE PROBLEM IS GETTING WORSE. IT QUIT ON THE ROAD 4 TIMES. ALWAYS IN THE 20-30 MPH RANGE. THE STABILIZER LIGHT GOES ON, THEN POWER STEERING FAILS, BREAKS DO NOT RESPOND. HAVE TO PULL OUT KEY AND RESTART. IT HAS BEEN GETTING WORSE OVER THE LAST 6 MONTHS. MECHANICS HAVE NO IDEA AND SAY DIAGNOSTIC CHECK OUT FINE. WHAT DO YOU DO! I TRY 4 KIDS AROUND IN THIS THING!

NHTSA complaint #11292279 — an unverified report by a vehicle owner.

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DANGER! WHILE IN MOTION, THREE OR 4 TIMES SINCE BUYING TOWN & COUNTRY IN DEC 2009 THE POWER STEERING FROZE & I HAD TO MUSCLE THE WHEEL TO COMPLETE THE TURN. NOW THAT MY DAUGHTER IS DRIVING I AM SCARED TO DEATH FOR HER. I TOOK THE CAR TO SERVICE & THEY FOUND NO CODES & NOTHING WRONG.

NHTSA complaint #11289100 — an unverified report by a vehicle owner.