Ford Freestar vs KIA Soul

Both cars' complete complaint records, side by side.

Read the totals carefully. NHTSA publishes no sales figures, so the car that sold more collects more complaints regardless of quality. The rows worth weighing are the proportions — the share of complaints that involved harm, and which part dominates.

Measure	Ford Freestar	KIA Soul
Complaints on file	3,223	7,523
Model years covered	2004–2007	2010–2025
Worst model year	2004	2015
Best model year	2007	2024
Crashes reported	43	409
Fires reported	28	479
Injuries reported	46	284
Deaths reported	1	15
Most complained-about part	Transmission & Drivetrain	Engine & Cooling
Share of complaints involving harm	3.7%	15.8%

Ford Freestar by year

1,600 1,093 453 77

04 05 06 07

Complaints filed with NHTSA, by model year. Bar colour is the FaultScore grade: A B C D F ungraded

What breaks

Transmission & Drivetrain 1,860 57.7%

Engine & Cooling 254 7.9%

Electrical System 250 7.8%

Body & Structure 138 4.3%

Seats 122 3.8%

Brakes 116 3.6%

Acceleration & Cruise Control 101 3.1%

Steering 53 1.6%

KIA Soul by year

193 270 673 866 1,223 1,222 1,142 355 292 196 499 310 133 86 42 21

10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25

Complaints filed with NHTSA, by model year. Bar colour is the FaultScore grade: A B C D F ungraded

What breaks

Engine & Cooling 3,505 46.6%

Other & Unspecified 629 8.4%

Electrical System 523 7.0%

Steering 517 6.9%

Transmission & Drivetrain 424 5.6%

Fuel & Propulsion 363 4.8%

Brakes 357 4.7%

Lights 258 3.4%