Owners have filed 65 complaints
about the 2003 Dodge RAM with NHTSA between 2002 and 2012.
The largest single group is the engine & cooling.
Across this model's run it ranks 12 of 18 worst.
The letter says how bad. This says what kind — whether this year drew
an unusual number of complaints, unusually dangerous
ones, or failures that arrived unusually early.
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 11
Against the median year of the Dodge RAM. 50 means typical for this
model; 100 means roughly double.
Severity — 100
27.7% of these complaints
involved a crash, fire, injury or death, against a national rate of
9.7%.
Early failure — 85
50% of failures with a mileage on record happened under
36,000 miles, against a national rate of
29%.
Complaints filed with NHTSA, by model year. Bar colour is the FaultScore grade:
A
B
C
D
F
ungraded
What breaks on a 2003 Dodge RAM
Every complaint is filed against a part. Follow any row for the complaints about that part alone.
Body & Structure
812.3%
Median failure at 65,000 miles
Engine & Cooling
812.3%
Median failure at 16,900 miles
Transmission & Drivetrain
69.2%
1 crashes, 0 fires · median 51,567 mi
Fuel & Propulsion
57.7%
1 crashes, 0 fires · median 7,000 mi
Brakes
57.7%
Median failure at 10,000 miles
Windows, Mirrors & Wipers
46.2%
Median failure at 65,000 miles
Steering
46.2%
1 crashes, 0 fires · median 3,779 mi
Airbags
46.2%
4 crashes, 0 fires · median 8,400 mi
Electrical System
46.2%
0 crashes, 1 fires · median 137,000 mi
Acceleration & Cruise Control
34.6%
Median failure at 88,500 miles
Suspension
34.6%
Median failure at 54,900 miles
Other & Unspecified
23.1%
Median failure at 1,919 miles
Seat Belts
23.1%
1 crashes, 0 fires · median 15,000 mi
Tires
23.1%
Median failure at 91,642 miles
Lights
23.1%
Median failure at 200,000 miles
Equipment & Accessories
11.5%
Seats
11.5%
Median failure at 15,000 miles
Wheels
11.5%
1 crashes, 0 fires
Exactly what failed
NHTSA files every complaint against a named sub-assembly, not just a
system. This is the difference between knowing it was "the engine" and
knowing which part of it — the list to hand a mechanic.
Defroster/Defogger/Hvac System
315.0%
Rotor
315.0%
Frontal
315.0%
Automatic Transmission
315.0%
Fuel Injection System
210.0%
Hose, Piping, AND Connections
210.0%
Engine
210.0%
Door
210.0%
When it fails
Odometer readings owners gave when they filed. About half of all
complaints include one.
Under 1,000 miles
26.7%
1,000 – 9,999 miles
516.7%
10,000 – 24,999 miles
723.3%
25,000 – 49,999 miles
26.7%
50,000 – 74,999 miles
620.0%
75,000 – 99,999 miles
26.7%
100,000 – 149,999 miles
310.0%
150,000+ miles
310.0%
When owners complained
A spike years after the car went on sale usually means a part wearing
out on schedule across the whole fleet — the kind of pattern no single
owner can see from inside their own car.
Oct 2002peak 8Aug 2012
NHTSA investigations into the 2003 Dodge RAM
An investigation is the step before a recall: the agency has seen enough
complaints to look into a pattern itself. An open one means it thinks
something may be wrong and nothing has been fixed yet.
EA04025Opened 26 Aug 2004Closed 22 Dec 2005POWER TRAIN:AUTOMATIC TRANSMISSION
FALSE PARK
THE SUBJECT VEHICLES ARE HEAVY DUTY PICKUP TRUCKS WITH DIESEL ENGINES AND AUTOMATIC TRANSMISSIONS COMMONLY USED FOR COMMERCIAL AND WORK PURPOSES.A COLUMN MOUNTED SHIFT LEVER IS USED FOR GEAR SELECTION AND AN ELECTRONIC PRNDL ON THE INSTRUMENT PANEL PROVIDES GEAR POSITION INFORMATION TO THE DRIVER.THE SUBJECT VEHICLES ARE ALSO EQUIPPED WITH A BRAKE-TRANSMISSION SHIFT INTERLOCK THAT PREVENTS THE SHIFT LEVER FROM BEING MOVED FROM THE PARK POSITION (WHEN THE ENGINE IS ON) UNLESS THE BRAKE PEDAL IS DEPRESSED AND AN IGNITION-SHIFT INTERLOCK THAT PREVENTS KEY REMOVAL UNLESS THE TRANSMISSION IS IN THE...
Recalls on the 2003 Dodge RAM
A complaint is one owner's allegation. A recall is the point at which
the manufacturer or a regulator agreed the defect is real and dangerous
enough to fix for free — however old the car is.
United States — NHTSA
09E012000
EXTERIOR LIGHTING
SABERSPORT IS RECALLING 16,270 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
Risk: DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
09E009000
VISIBILITY:WINDSHIELD WIPER/WASHER
CHRYSLER IS RECALLING 1,364 WINDSHIELD WIPER MODULES, P/N 55077098AJ, SOLD DURING THE 2008 AND 2009 CALENDAR YEAR FOR USE AS AFTERMARKET REPLACEMENT EQUIPMENT ON MY 2002-2009 DODGE RAM PICKUP TRUCKS. THESE WIPER MODULE ASSEMBLIES MAY BE SUSCEPTIBLE TO WATER INTRUSION THAT COULD RESULT IN PARTIAL OR COMPLETE LOSS OF WINDSHIELD WIPER CAPABILITY.
Risk: WHEN THE WIPER SYSTEM FAILS, THE OPERATOR WILL HAVE REDUCED VISIBILITY WHICH COULD RESULT IN A CRASH.
09E001000
STEERING:LINKAGES
CHRYSLER IS RECALLING 18,000 AFTERMARKET STEERING LINKAGES USED FOR SERVICE ON SOME MY 2003 THROUGH 2008 DODGE RAM HEAVY DUTY PICKUP TRUCKS. THE SUBJECT LINKAGES MAY EXPERIENCE DRAG LINK INNER TIE ROD TO PITMAN ARM BALL STUD FRACTURE, ALSO, THE STEERING LINKAGE DAMPER ATTACHING BRACKET MAY YEILD AND SHIFT ON THE LINKAGE. THE PART NUMBERS OF THE AFFECTED ASSEMBLIES IS 52122362AA THROUGH 52122362AD.
Risk: THIS COULD RESULT IN A LOSS OF STEERING CONTROL AND THE RESTRICTED ABILITY TO TURN THE VEHICLE IN ONE DIRECTION INCREASING THE RISK OF A CRASH WITHOUT WARNING.
07E066000
EQUIPMENT:ELECTRICAL
CERTAIN CEQUENT 90 DEGREE 7-WAY RIGHT ANGLE ADAPTORS SOLD BY DISTRIBUTORS IN TOW PACKAGES FOR AFTERMARKET SALES TO TOW 5TH WHEEL RV TRAVEL TRAILERS. DUE TO INCORRECT WIRING OF THE HARNESS, THE TRAILER LIGHTS MAY NOT OPERATE PROPERLY.
Risk: IF THE TRAILER LIGHTS ARE NOT WORKING PROPERLY, A VEHICLE CRASH CAN OCCUR.
06E049000
EXTERIOR LIGHTING
CERTAIN CK MOTORSPORTS COMBINATION HEADLIGHTS, CLEAR CORNER, BUMPER, AND SIDE MARKER LIGHTS SOLD AS REPLACEMENT LAMPS FOR USE ON THE PASSENGER VEHICLES LISTED ABOVE. SOME COMBINATION LAMPS THAT ARE NOT EQUIPPED WITH AMBER SIDE REFLECTORS FAIL TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT.
Risk: WITHOUT THE AMBER REFLECTORS, THE VEHICLE WILL BE POORLY ILLUMINATED, POSSIBLY RESULTING IN A VEHICLE CRASH WITHOUT WARNING.
04V185000
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:CONTROL UNIT/MODULE
ON CERTAIN VAN AND WAGON VEHICLES EQUIPPED WITH 4-WHEEL ANTILOCK BRAKE SYSTEMS (ABS), AFTERMARKET BATTERIES MAY LEAK ELECTROLYTE ONTO THE ABS CONTROL MODULE CONNECTOR, WHICH CAN COMPROMISE SEALING INTEGRITY OF THE CONNECTOR.
Risk: THIS MAY ALLOW DEVELOPMENT OF A SHORT CIRCUIT IN THE CONNECTOR, WHICH COULD EVENTUALLY LEAD TO A FIRE.
03V033000
VEHICLE SPEED CONTROL
CERTAIN PICKUP TRUCKS, EQUIPPED WITH CUMMINS DIESEL ENGINES AND MANUAL TRANSMISSIONS, MAY EXPERIENCE AN ELEVATED IDLE SPEED AFTER EXTENDED CRUISE CONTROL USE.
Risk: THIS CAN RESULT IN UNINTENDED ACCELERATION AND A REDUCTION IN BRAKING EFFECTIVENESS, INCREASING THE RISK OF A CRASH.
Canada — Transport Canada
Canada runs its own recall programme, and its campaigns do not
always mirror the American ones.
Recall 201522938,837 units in Canada
Airbag
On certain vehicles, the passenger frontal airbag inflator could produce excessive internal pressure during airbag deployment. Increased pressure may cause the inflator to rupture, which could allow fragments to be propelled toward vehicle occupants, increasing the risk of injury. This could also damage the airbag module, which could prevent proper deployment. Failure of the passenger airbag to fully deploy during a crash (where deployment is warranted) could increase the risk of personal injury to the seat occupant. Correction: Dealers will replace airbag inflators.
Recall 20150931,000 units in Canada
Airbag
Fiat Chrysler Automobiles (FCA) Canada is conducting a voluntary Safety Improvement Program involving Takata driver and/or passenger airbag inflators installed in certain vehicles that were originally sold or ever registered in certain high humidity areas of the United States. Fiat Chrysler Automobiles (FCA) will replace the driver and/or passenger inflator on affected vehicles, depending on the vehicle involved. Owners who believe their vehicles may have been originally purchased or registered in Florida, Hawaii, Puerto Rico, and the U.S. Virgin Islands should contact a Fiat Chrysler Automobile (FCA) dealer. This action is not being conducted under the requirements of the Motor Vehicle Safety Act. Note: For the 2003 model year Dodge RAM, only the passenger side inflator would need replacement. Additional Note: This special service campaign was replaced by recalls 2015094 and 2015228. Please see these recalls for more information: <a href="http://wwwapps.tc.gc.ca/Saf-Sec-Sur/7/VRDB-BDRV/search-recherche/detail.aspx?lang=eng&&rn=2015094">Click here for more information on the 2015094 recall</a> <a href="http://wwwapps.tc.gc.ca/Saf-Sec-Sur/7/VRDB-BDRV/search-recherche/detail.aspx?lang=eng&&rn=2015228">Click here for more information on the 2015228 recall</a>
Recall 201339511,000 units in Canada
Steering
A safety defect may exist in aftermarket steering linkage equipment sold as service replacement parts for 2500 and 3500 4x4 pickup trucks. If the drag link assemblies in question were installed improperly, the left tie rod ball stud may fracture, potentially resulting in a loss of vehicle control and a crash causing injury and/or property damage. Chrysler will notify owners of all 2003-2008 Dodge Ram heavy duty trucks (other than those covered by recall 2013-397 (N49)) since those vehicles could potentially have had the affected linkages installed during service. Owners will be instructed to take their vehicle to a dealer for inspection and repair if required. Note: This recall supersedes recall 2009-019 (H46). Parts replaced under the previous campaign will also need to be replaced under this campaign.
Recall 201125349,800 units in Canada
Steering
On certain 2008-2011 Ram 2500 and 3500 4x4, Ram 3500 cab chassis 4x2 and 4x4, and 2008 Ram 1500 Mega Cab 4x4 vehicles, the left outer tie rod ball stud could fracture. Additionally, other 2003-2008 Ram vehicles may have received the affected tie rod as a replacement part during service, and are therefore also involved in this campaign. Although this condition tends to occur when making a tight turn during low speed parking lot type maneuvers, tie rod failure could result in a loss of directional stability. A loss of steering control could result in a crash causing property damage and/or personal injury. Correction: Dealers will inspect and, if necessary, replace the left outer tie rod end and tighten the track bar bolt. Note: The tie rod replacement portion of this recall was superseded by recall 2013-396.
Recall 2009081363 units in Canada
Electrical
Certain aftermarket replacement windshield wiper motor assemblies, sold during the '08 and '09 calendar year for use as service equipment on 2002-2009 Dodge Ram pickup trucks, may be susceptible to water intrusion that could result in partial or complete loss of windshield wiping capability. Should this occur during a rainy/snowy day, it could increase the risk of a crash, causing property damage, personal injury or death. Correction: Owners who had windshield wiper motor assemblies serviced during the '08 and '09 calendar year will be requested to take their vehicle to a Chrysler dealer for inspection and repair if required.
Recall 20090194,500 units in Canada
Steering
Defective aftermarket steering drag links many have been sold as service replacement parts for 2500 and 3500 pickup trucks. The drag link assemblies in question may fracture, which could result in a loss of vehicle control and a crash, causing property damage, personal injury or death. Also, in some cases, the steering damper attaching bracket may yield and shift on the linkage. This may restrict the ability to turn the vehicle in one direction. Chrysler will notify owners (other than those covered by recall 09-010 (H36)) of all 2003-2008 Dodge Ram heavy duty trucks since those vehicles could potentially have had the affected linkages installed during service. Owners will be instructed to take their vehicle to a dealer for inspection and repair if required.
Recall 200530730,357 units in Canada
Other
Certain Dodge Ram 2500/3500 Heavy Duty pickup trucks equipped with a diesel engine and automatic transmission may experience inadvertent rearward movement. The transmission shift lever position is always displayed as "R" (Reverse) until the parking pawl is completely engaged in the Park position. Only then will the transmission shift lever indicator show "P" (Park). If the driver exits the vehicle while the engine is running, parking brake not engaged and the transmission shifter not fully in the Park gate, the vehicle may experience delayed rearward movement, which could cause a crash. Correction: Dealers will install an Out-of-Park alarm that will alert the operator if the transmission is not fully placed in the Park position when the engine is running and the driver takes his foot off the brake and opens the driver's door.
Recall 2003148263 units in Canada
Wheels
On certain 2500 and 3500 heavy duty pickup trucks, the optional cast-aluminum wheels may exhibit an elevated level of porosity, which could result in reduced wheel durability. Correction: Dealer will replace affected wheels.
Reports where the owner recorded a crash, a fire, an injury or a death.
at 116,960 milesCentralia, MO1 injured
STRUCTURE:BODY:DOOR
PASSENGER SIDE GRAB HANDLE FAILED WHILE ENTERING VEHICLE. PASSENGER LOST BALANCE AND FELL TO THE GROUND.
NHTSA complaint #10458237 — an unverified report by a vehicle owner.
at 70,000 milesCantonment, FL1 injured
STRUCTURE
TL* THE CONTACT OWNS A 2003 DODGE RAM 1500. THE CONTACT STATED THAT THE DASHBOARD WAS FRACTURED, CAUSING SMALL FRAGMENTS TO FALL INTO THE VENTS. ONCE THE VENTILATION SYSTEM WAS ACTIVATED, THE CONTACT STATED THAT THOSE SMALL FRAGMENTS WOULD FLY OUT OF THE VENTS AND INTO HER EYES. THE DEALER DID NOT OFFER ANY ASSISTANCE. THE MANUFACTURER FAILED TO OFFER ANY ASSISTANCE EITHER SINCE THERE WERE NO RECALLS ADDRESSING THE FAILURE. NO REPAIRS WERE PERFORMED. THE FAILURE MILEAGE WAS 70,000 AND THE CURRENT MILEAGE WAS 180,000.
NHTSA complaint #10448708 — an unverified report by a vehicle owner.
at 137,000 milesOtwell, INFire
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2003 DODGE RAM. THE CONTACT STATED THE WIRE CONNECTING THE IGNITION WIRE MELTED CAUSING THE WINDSHIELD DEFROSTER TO MALFUNCTION. THE WIRE MELTED DUE TO THE SIZE OF THE TERMINALS TO THE CONNECTOR. THE LACK OF A DEFROSTER MADE DRIVING VERY DIFFICULT FOR THE CONTACT. THE CONTACT TOOK THE VEHICLE TO THE DEALER STATED THE WIRE THAT CONNECT THE IGNITION TO THE BLOWER MOTOR NEEDS TO BE REPLACED. THE CONTACT STATED THE VEHICLE WAS UNSAFE TO TO DRIVE DUE TO THE IMPAIRED VISION. THE FAILURE MILEAGE WAS 137,000.
NHTSA complaint #10419214 — an unverified report by a vehicle owner.
Purdy, MO1 injured
POWER TRAIN:AUTOMATIC TRANSMISSION
TL*THE CONTACT OWNS A 2003 DODGE RAM. THE CONTACT PARKED THE VEHICLE IN HER DRIVEWAY. SHE EXITED THE VEHICLE AND LEFT THE DRIVER SIDE DOOR OPEN. SHE THEN HEARD A LOUD POP AND NOTICED THAT THE VEHICLE WAS MOVING. SHE WAS UNABLE TO ENTER AND STOP THE VEHICLE. THE CONTACT WAS STRUCK SEVERAL TIMES BY THE DRIVER SIDE DOOR. SHE WAS PINNED BETWEEN A METAL POST AND THE DOOR OF THE VEHICLE. THE CONTACT WAS ABLE TO FREE HERSELF AND SUSTAINED INJURIES TO HER MIDRIFF, BACK, AND HEAD. THE POWERTRAIN, SPEED, AND FAILURE MILEAGE WERE UNKNOWN. THE CURRENT MILEAGE WAS 46,900. UPDATED 01/17/08 *BF THE DEALER STATED THE RIGHT BRAKE LAMP IS INOPERABLE. THE CONSUMER HAS PROVIDED ALL MEDICAL DOCUMENTATION AND REPAIR INVOICES PERTAINING TO THE INCIDENT. UPDATED 01/17/08
NHTSA complaint #10210797 — an unverified report by a vehicle owner.
Purdy, MO1 injured
EXTERIOR LIGHTING
TL*THE CONTACT OWNS A 2003 DODGE RAM. THE CONTACT PARKED THE VEHICLE IN HER DRIVEWAY. SHE EXITED THE VEHICLE AND LEFT THE DRIVER SIDE DOOR OPEN. SHE THEN HEARD A LOUD POP AND NOTICED THAT THE VEHICLE WAS MOVING. SHE WAS UNABLE TO ENTER AND STOP THE VEHICLE. THE CONTACT WAS STRUCK SEVERAL TIMES BY THE DRIVER SIDE DOOR. SHE WAS PINNED BETWEEN A METAL POST AND THE DOOR OF THE VEHICLE. THE CONTACT WAS ABLE TO FREE HERSELF AND SUSTAINED INJURIES TO HER MIDRIFF, BACK, AND HEAD. THE POWERTRAIN, SPEED, AND FAILURE MILEAGE WERE UNKNOWN. THE CURRENT MILEAGE WAS 46,900. UPDATED 01/17/08 *BF THE DEALER STATED THE RIGHT BRAKE LAMP IS INOPERABLE. THE CONSUMER HAS PROVIDED ALL MEDICAL DOCUMENTATION AND REPAIR INVOICES PERTAINING TO THE INCIDENT. UPDATED 01/17/08
NHTSA complaint #10210797 — an unverified report by a vehicle owner.
Sheffield, PACrash1 injured
POWER TRAIN:AUTOMATIC TRANSMISSION
2003 DODGE RAM FUEL LINES ROTTED RESULTING IN A SEVERE LEAK. *KB ***NAR*** THE CONSUMER STATED THE MANUFACTURER CANNOT OR WILL NOT PRODUCE A REPLACEMENT FUEL LINE. THE CONSUMER STATED WHILE THE TRUCK WAS SITTING IN IDLE, THE VEHICLE BEGAN TO MOVE BACKWARDS. THE CONSUMER ATTEMPTED TO STOP THE VEHICLE WITH NO SUCCESS. THE VEHICLE ROLLED DOWN A HILL AND INTO A TREE. THE CONSUMER RECEIVED A RECALL NOTICE AFTER HE EXPERIENCED THE FAILURE WITH THE TRANSMISSION.
NHTSA complaint #10162631 — an unverified report by a vehicle owner.
The most recent complaints
In the owners' own words, exactly as filed with NHTSA.
at 65,000 milesGreen River, WY
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
THE VENTILATION SYSTEM FAILED AS IS COMMON WITH THESE VEHICLES. DUE TO WEAL PARTS, THE, "DOORS" THAT CONTROL AIR FLOW THROUGH THE VENTILATION DUCTS BROKE. I HAVE SLOWLY REPLACE EACH OF THE FOUR DOORS AS THEY FAILED. AS THEY WENT OUT IT AFFECTED EVERY ASPECT OF VENTILATION, INCLUDING THE DEFROST. AFTER DOING SOME RESEARCH IT IS EVIDENT DODGE WAS FULLY AWARE OF THIS ISSUE BUT MADE NO IMPROVEMENTS TO THE SYSTEM, CONTINUING TO SELL THESE VEHICLES TO AN UNSUSPECTING PUBLIC FOR SEVERAL YEARS.
NHTSA complaint #10472710 — an unverified report by a vehicle owner.
at 65,000 milesGreen River, WY
ELECTRICAL SYSTEM
THE VENTILATION SYSTEM FAILED AS IS COMMON WITH THESE VEHICLES. DUE TO WEAL PARTS, THE, "DOORS" THAT CONTROL AIR FLOW THROUGH THE VENTILATION DUCTS BROKE. I HAVE SLOWLY REPLACE EACH OF THE FOUR DOORS AS THEY FAILED. AS THEY WENT OUT IT AFFECTED EVERY ASPECT OF VENTILATION, INCLUDING THE DEFROST. AFTER DOING SOME RESEARCH IT IS EVIDENT DODGE WAS FULLY AWARE OF THIS ISSUE BUT MADE NO IMPROVEMENTS TO THE SYSTEM, CONTINUING TO SELL THESE VEHICLES TO AN UNSUSPECTING PUBLIC FOR SEVERAL YEARS.
NHTSA complaint #10472710 — an unverified report by a vehicle owner.
at 168,000 milesCincinnati, OH
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2003 DODGE RAM. THE CONTACT STATED THAT WHILE DRIVING 55 MPH AND ATTEMPTING TO BRAKE, THE VEHICLE HESITATED TO COME TO A FULL STOP. THE CONTACT RELEASED THE BRAKE PEDAL AND THE VEHICLE ACCELERATED INDEPENDENTLY. THE ELECTRONIC THROTTLE CONTROL WARNING LIGHT WAS ALSO ILLUMINATED. THE VEHICLE WAS INSPECTED BY A MECHANIC WHO ADVISED THAT THE FAILURE WAS RELATED TO THE ELECTRONIC CONTROL THROTTLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE HOWEVER NO FURTHER ASSISTANCE WAS PROVIDED. THE VIN WAS UNAVAILABLE. THE CURRENT AND THE FAILURE MILEAGE WAS 168,000.
NHTSA complaint #10464043 — an unverified report by a vehicle owner.
at 116,960 milesCentralia, MO1 injured
STRUCTURE:BODY:DOOR
PASSENGER SIDE GRAB HANDLE FAILED WHILE ENTERING VEHICLE. PASSENGER LOST BALANCE AND FELL TO THE GROUND.
NHTSA complaint #10458237 — an unverified report by a vehicle owner.
at 70,000 milesCantonment, FL1 injured
STRUCTURE
TL* THE CONTACT OWNS A 2003 DODGE RAM 1500. THE CONTACT STATED THAT THE DASHBOARD WAS FRACTURED, CAUSING SMALL FRAGMENTS TO FALL INTO THE VENTS. ONCE THE VENTILATION SYSTEM WAS ACTIVATED, THE CONTACT STATED THAT THOSE SMALL FRAGMENTS WOULD FLY OUT OF THE VENTS AND INTO HER EYES. THE DEALER DID NOT OFFER ANY ASSISTANCE. THE MANUFACTURER FAILED TO OFFER ANY ASSISTANCE EITHER SINCE THERE WERE NO RECALLS ADDRESSING THE FAILURE. NO REPAIRS WERE PERFORMED. THE FAILURE MILEAGE WAS 70,000 AND THE CURRENT MILEAGE WAS 180,000.
NHTSA complaint #10448708 — an unverified report by a vehicle owner.
Pflugerville, TX
STRUCTURE
DASH BOARD ON 2003 DODGE RAM 2500 IS CRACKED IN MULTIPLE AREAS. WINDSHIELD DEFROSTER VENT PANELS HAVE CRUMBLED AND FALLEN INTO THE AIR HANDLER SYSTEM CAUSING DEFROSTER TO STOP FUNCTIONING.
NHTSA complaint #10446137 — an unverified report by a vehicle owner.
at 60,000 milesFort Worth, TX
STRUCTURE
THE DASHBOARD IN MY 2003 HAS ALOT OF CRACKS AND NOW PIECES ARE FALLING INTO THE VENTS. THIS IS A SAFETY HAZARD TO HAVE PIECES OF THE DASHBOARD BREAKING OFF,IT'S JUST A MATTER OF TIME BEFORE THE ENTIRE DASHBOARD CAVES IN.
NHTSA complaint #10443323 — an unverified report by a vehicle owner.
Greenwood, SC
STRUCTURE
MY 2003 DODGE RAM HAS A CRACKED DASHBOARD.
NHTSA complaint #10421153 — an unverified report by a vehicle owner.
Greenwood, SC
EQUIPMENT
MY 2003 DODGE RAM HAS A CRACKED DASHBOARD.
NHTSA complaint #10421153 — an unverified report by a vehicle owner.
at 137,000 milesOtwell, INFire
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2003 DODGE RAM. THE CONTACT STATED THE WIRE CONNECTING THE IGNITION WIRE MELTED CAUSING THE WINDSHIELD DEFROSTER TO MALFUNCTION. THE WIRE MELTED DUE TO THE SIZE OF THE TERMINALS TO THE CONNECTOR. THE LACK OF A DEFROSTER MADE DRIVING VERY DIFFICULT FOR THE CONTACT. THE CONTACT TOOK THE VEHICLE TO THE DEALER STATED THE WIRE THAT CONNECT THE IGNITION TO THE BLOWER MOTOR NEEDS TO BE REPLACED. THE CONTACT STATED THE VEHICLE WAS UNSAFE TO TO DRIVE DUE TO THE IMPAIRED VISION. THE FAILURE MILEAGE WAS 137,000.
NHTSA complaint #10419214 — an unverified report by a vehicle owner.
at 200,000 milesRochester, MI
EXTERIOR LIGHTING
POOR RELIABILITY OF ELECTRICAL CONTROL AND DISTRIBUTION SYSTEM CAUSES NUMEROUS AND SOMETIMES INTERMITTENT FAILURES OF EXTERIOR SAFETY-RELATED LIGHTING SUCH AS HEADLAMPS (LOW BEAM AND HIGH BEAM), TAILLAMPS, TURN SIGNALS, BRAKE LAMPS, AND TRAILER LAMPS. PROBLEMS SEEM TO BE EXACERBATED IF VEHICLE IS NOT OPERATED FOR A FEW WEEKS. DEALER IS QUOTING REPAIR COST IN EXCESS OF $2000 FOR REPLACEMENT OF THE POWER DISTRIBUTION CENTER, WHICH IS REPORTEDLY NOT A SERVICEABLE UNIT. THIS HIGH REPAIR COST WILL UNDOUBTEDLY CAUSE OWNERS TO "TAKE THEIR CHANCES" AND CONTINUE OPERATING VEHICLES IN AN UNSAFE CONDITION BECAUSE THE REPAIR IS SO COSTLY AND THE PROBLEMS ARE INTERMITTENT. SOME USERS HAVE REPORTED NEEDING TO COMPLETE THIS REPAIR MORE THAN ONCE OVER THE VEHICLE LIFETIME, WHICH FURTHER CONFIRMS THERE IS AN INHERENT RELIABILITY PROBLEM WITH THIS VEHICLE'S ELECTRICAL SYSTEM. OTHER USERS REPORT SIMILAR ISSUES WITH WINDSHIELD WIPERS REPORTEDLY DUE TO THE SAME UNIT FAILURE. BECAUSE DODGE RAM PICKUP TRUCKS HAVE AT LEAST TEN DIFFERENT MODEL CATEGORIES AND MULTIPLE MODEL YEARS FOR REPORTING IN THE NHTSA ONLINE REPORTING STRUCTURE, THE COMPLAINTS ARE SPREAD OUT AND THE CONCENTRATION OF PROBLEMS ENDEMIC TO THIS VEHICLE MAY NOT BE READILY APPARENT TO ODI INVESTIGATORS. COMPLAINTS MAY BE REPORTED UNDER "1500", "2500", "3500", "RAM", "RAM 1500", "RAM 2500", "RAM 3500", "RAM QUAD CAB", "RAM PICKUP", "DODGE TRUCK", ... , ALL DUE TO THE SAME MODULE FAILURE. COMPLAINTS ARE ALSO SPREAD OUT AMONG MANY DIFFERENT COMPLAINT CATEGORIES, FURTHER DILUTING THE RECOGNITION THAT THERE IS ONE FUNDAMENTAL ROOT CAUSE OF A DOZEN OR MORE DIFFERENT FAILURE MODES.
NHTSA complaint #10289147 — an unverified report by a vehicle owner.
at 200,000 milesRochester, MI
ELECTRICAL SYSTEM
POOR RELIABILITY OF ELECTRICAL CONTROL AND DISTRIBUTION SYSTEM CAUSES NUMEROUS AND SOMETIMES INTERMITTENT FAILURES OF EXTERIOR SAFETY-RELATED LIGHTING SUCH AS HEADLAMPS (LOW BEAM AND HIGH BEAM), TAILLAMPS, TURN SIGNALS, BRAKE LAMPS, AND TRAILER LAMPS. PROBLEMS SEEM TO BE EXACERBATED IF VEHICLE IS NOT OPERATED FOR A FEW WEEKS. DEALER IS QUOTING REPAIR COST IN EXCESS OF $2000 FOR REPLACEMENT OF THE POWER DISTRIBUTION CENTER, WHICH IS REPORTEDLY NOT A SERVICEABLE UNIT. THIS HIGH REPAIR COST WILL UNDOUBTEDLY CAUSE OWNERS TO "TAKE THEIR CHANCES" AND CONTINUE OPERATING VEHICLES IN AN UNSAFE CONDITION BECAUSE THE REPAIR IS SO COSTLY AND THE PROBLEMS ARE INTERMITTENT. SOME USERS HAVE REPORTED NEEDING TO COMPLETE THIS REPAIR MORE THAN ONCE OVER THE VEHICLE LIFETIME, WHICH FURTHER CONFIRMS THERE IS AN INHERENT RELIABILITY PROBLEM WITH THIS VEHICLE'S ELECTRICAL SYSTEM. OTHER USERS REPORT SIMILAR ISSUES WITH WINDSHIELD WIPERS REPORTEDLY DUE TO THE SAME UNIT FAILURE. BECAUSE DODGE RAM PICKUP TRUCKS HAVE AT LEAST TEN DIFFERENT MODEL CATEGORIES AND MULTIPLE MODEL YEARS FOR REPORTING IN THE NHTSA ONLINE REPORTING STRUCTURE, THE COMPLAINTS ARE SPREAD OUT AND THE CONCENTRATION OF PROBLEMS ENDEMIC TO THIS VEHICLE MAY NOT BE READILY APPARENT TO ODI INVESTIGATORS. COMPLAINTS MAY BE REPORTED UNDER "1500", "2500", "3500", "RAM", "RAM 1500", "RAM 2500", "RAM 3500", "RAM QUAD CAB", "RAM PICKUP", "DODGE TRUCK", ... , ALL DUE TO THE SAME MODULE FAILURE. COMPLAINTS ARE ALSO SPREAD OUT AMONG MANY DIFFERENT COMPLAINT CATEGORIES, FURTHER DILUTING THE RECOGNITION THAT THERE IS ONE FUNDAMENTAL ROOT CAUSE OF A DOZEN OR MORE DIFFERENT FAILURE MODES.
NHTSA complaint #10289147 — an unverified report by a vehicle owner.
at 10,000 milesBoise, ID
SERVICE BRAKES, HYDRAULIC
TL*THE CONTACT OWNS A 2003 DODGE RAM. THE CONTACT STATED THAT HIS VEHICLE HAS A JAKE BRAKE MECHANISM THAT LEAKS WHILE IDLING OR DECELERATING. HE HEARD THE LEAK NEAR THE ENGINE COMPARTMENT. THE DEALER INSPECTED THE VEHICLE AND STATED THAT IT WAS AN EXHAUST LEAK CAUSED BY THE JAKE BRAKE SYSTEM, BUT STATED THAT THIS WAS A NORMAL OCCURRENCE FOR THE VEHICLE. CARBON MONOXIDE FUMES ARE ALSO ENTERING THE VEHICLE. THE CONTACT HAS NOT FILED A COMPLAINT WITH THE MANUFACTURER. THE FAILURE MILEAGE WAS 10,000 AND CURRENT MILEAGE WAS 34,000.
NHTSA complaint #10211827 — an unverified report by a vehicle owner.
Purdy, MO1 injured
POWER TRAIN:AUTOMATIC TRANSMISSION
TL*THE CONTACT OWNS A 2003 DODGE RAM. THE CONTACT PARKED THE VEHICLE IN HER DRIVEWAY. SHE EXITED THE VEHICLE AND LEFT THE DRIVER SIDE DOOR OPEN. SHE THEN HEARD A LOUD POP AND NOTICED THAT THE VEHICLE WAS MOVING. SHE WAS UNABLE TO ENTER AND STOP THE VEHICLE. THE CONTACT WAS STRUCK SEVERAL TIMES BY THE DRIVER SIDE DOOR. SHE WAS PINNED BETWEEN A METAL POST AND THE DOOR OF THE VEHICLE. THE CONTACT WAS ABLE TO FREE HERSELF AND SUSTAINED INJURIES TO HER MIDRIFF, BACK, AND HEAD. THE POWERTRAIN, SPEED, AND FAILURE MILEAGE WERE UNKNOWN. THE CURRENT MILEAGE WAS 46,900. UPDATED 01/17/08 *BF THE DEALER STATED THE RIGHT BRAKE LAMP IS INOPERABLE. THE CONSUMER HAS PROVIDED ALL MEDICAL DOCUMENTATION AND REPAIR INVOICES PERTAINING TO THE INCIDENT. UPDATED 01/17/08
NHTSA complaint #10210797 — an unverified report by a vehicle owner.
Purdy, MO1 injured
EXTERIOR LIGHTING
TL*THE CONTACT OWNS A 2003 DODGE RAM. THE CONTACT PARKED THE VEHICLE IN HER DRIVEWAY. SHE EXITED THE VEHICLE AND LEFT THE DRIVER SIDE DOOR OPEN. SHE THEN HEARD A LOUD POP AND NOTICED THAT THE VEHICLE WAS MOVING. SHE WAS UNABLE TO ENTER AND STOP THE VEHICLE. THE CONTACT WAS STRUCK SEVERAL TIMES BY THE DRIVER SIDE DOOR. SHE WAS PINNED BETWEEN A METAL POST AND THE DOOR OF THE VEHICLE. THE CONTACT WAS ABLE TO FREE HERSELF AND SUSTAINED INJURIES TO HER MIDRIFF, BACK, AND HEAD. THE POWERTRAIN, SPEED, AND FAILURE MILEAGE WERE UNKNOWN. THE CURRENT MILEAGE WAS 46,900. UPDATED 01/17/08 *BF THE DEALER STATED THE RIGHT BRAKE LAMP IS INOPERABLE. THE CONSUMER HAS PROVIDED ALL MEDICAL DOCUMENTATION AND REPAIR INVOICES PERTAINING TO THE INCIDENT. UPDATED 01/17/08
NHTSA complaint #10210797 — an unverified report by a vehicle owner.
at 60,300 milesRussellville, KY
SUSPENSION:FRONT:WHEEL BEARING
BOTH FRONT WHEEL BEARINGS ON MY 2003 DODGE RAM 1500 FAILED AT 60,300 MILES. I WAS INFORMED BY THE DEALER AND CHRYSLER THAT THE POWER TRAIN WARRANTY DOES NOT COVER WHEEL BEARINGS / HUB ASSEMBLIES. THE 2006 VERSION OF THIS VEHICLE HAS A NATIONAL RECALL ON THE SAME ASSEMBLY / PART DUE TO INSUFFICIENT LUBRICATION. THIS TRUCK IS NOT USED FOR COMMERCIAL OR TOWING, IT IS PRIMARILY A PASSENGER VEHICLE.
NHTSA complaint #10210043 — an unverified report by a vehicle owner.
at 49,500 milesRensselaer, NY
SUSPENSION
TL*THE CONTACT OWNS A 2003 DODGE RAM. WHILE PERFORMING AN OIL CHANGE, THE DEALER STATED THAT ALL FOUR LOWER BALL JOINTS WERE LOOSE AND NEEDED TO BE REPLACED. WHILE DRIVING AT LOW SPEEDS, 10MPH THE STEERING WHEEL BEGAN SHAKING. THE FAILURE OCCURRED AT 49500 MILES. THE CURRENT MILEAGE IS 52000. THE ENGINE SIZE IS NOT AVAILABLE.
NHTSA complaint #10190776 — an unverified report by a vehicle owner.
at 51,567 milesCarriere, MS
POWER TRAIN:AUTOMATIC TRANSMISSION
TL* - ON 09/05/05 WHILE DRIVING ON A MAJOR ROAD, THE CONTACT STATED THAT HIS 2003 DODGE RAM WAS UNABLE TO SHIFT OUT OF A LOW GEAR STAYING AT A SPEED OF 25 MPH. THE CONTACT TOOK HIS VEHICLE TO ALLEN SAMUELS IN HOUSTON, TX AND THEY STATED THAT THEY COULDN'T DETECT ANY FAILURE ON THE VEHICLE. ON 10/28/06 WHILE DRIVING DOWN A HILL PULLING A 30 FT TRAVEL TRAILER AT 50 MPH, THE CONTACT TRIED TO DOWN SHIFT, BUT THE VEHICLE WOULD NOT CHANGE GEARS. THE CONTACT STATED THAT HE COULDN'T USE THE EMERGENCY BRAKE TO ASSIST IN STOPPING THE VEHICLE. THE CONTACT TOOK VEHICLE TO HIS LOCAL DEALER( DUB HERRING IN PICAYUNE, MS) AND THEY COULDN'T DETECT ANY FAILURES WITH THE VEHICLE. THE CONTACT CAN PROVIDE COPIES OF THE INVOICE REPAIR IF NEEDED. *NM UPDATED 03/14/07.
NHTSA complaint #10179168 — an unverified report by a vehicle owner.
Sheffield, PACrash1 injured
POWER TRAIN:AUTOMATIC TRANSMISSION
2003 DODGE RAM FUEL LINES ROTTED RESULTING IN A SEVERE LEAK. *KB ***NAR*** THE CONSUMER STATED THE MANUFACTURER CANNOT OR WILL NOT PRODUCE A REPLACEMENT FUEL LINE. THE CONSUMER STATED WHILE THE TRUCK WAS SITTING IN IDLE, THE VEHICLE BEGAN TO MOVE BACKWARDS. THE CONSUMER ATTEMPTED TO STOP THE VEHICLE WITH NO SUCCESS. THE VEHICLE ROLLED DOWN A HILL AND INTO A TREE. THE CONSUMER RECEIVED A RECALL NOTICE AFTER HE EXPERIENCED THE FAILURE WITH THE TRANSMISSION.
NHTSA complaint #10162631 — an unverified report by a vehicle owner.
Sheffield, PACrash1 injured
FUEL SYSTEM, OTHER:DELIVERY:HOSES, LINES/PIPING, AND FITTINGS
2003 DODGE RAM FUEL LINES ROTTED RESULTING IN A SEVERE LEAK. *KB ***NAR*** THE CONSUMER STATED THE MANUFACTURER CANNOT OR WILL NOT PRODUCE A REPLACEMENT FUEL LINE. THE CONSUMER STATED WHILE THE TRUCK WAS SITTING IN IDLE, THE VEHICLE BEGAN TO MOVE BACKWARDS. THE CONSUMER ATTEMPTED TO STOP THE VEHICLE WITH NO SUCCESS. THE VEHICLE ROLLED DOWN A HILL AND INTO A TREE. THE CONSUMER RECEIVED A RECALL NOTICE AFTER HE EXPERIENCED THE FAILURE WITH THE TRANSMISSION.
NHTSA complaint #10162631 — an unverified report by a vehicle owner.
Chino Hills, CA
VISIBILITY:WINDSHIELD WIPER/WASHER
I TOOK MY '03 DODGE RAM TO MCPEEK DODGE DEALERSHIP IN ANAHEIM, CA FOR WARRANTY WINDSHIELD WIPER REPAIR WORK. THE TRUCK WAS IN PERFECT CONDITION EXCEPT FOR THE WIPERS. LATER IN THE DAY THE SERVICE PERSON CALLED ME TO LET ME KNOW THE WORK WAS COMPLETED, BUT "BY-THE-WAY, WE NOTICED YOUR CHECK ENGINE LIGHT WAS ON - DO YOU WANT US TO CHECK THIS OUT?" I REPLIED FIRST OF ALL THE LIGHT WAS NOT ON WHEN I BROUGHT IT IN AND SECOND I WAS NOT GOING TO PAY ANY DIAGNOSTIC FEE AND I EXPECT IT TO BE CORRECTED WHEN I PICK IT UP. IT WAS NOT CORRECTED AND DELIVERED BACK TO ME. OBVIOUSLY, DEALERSHIPS (ESPECIALLY BIG 3 MANUFACTURERS) ARE TRYING TO RECOUP LOSSES THROUGH FRAUDULENT / UNNECESSARY SERVICE DUE TO THE MINIMAL MARGINS AND VOLUME OF SALES OF NEW VEHICLES. I AM A MECHANIC AND UNDERSTAND THE SALES PITCH - WHILE I WAS SITTING IN THE WAITING ROOM I FELT SORRY FOR A LITTLE OLD LADY THAT THE SERVICE GUY PREYED ON. SHE JUST WANTED A OIL CHANGE, BUT ENDED UP HAVING HER BRAKES INSPECTED AND PROBABLY REPLACED ONLY BECAUSE "HE NOTICED THEY WERE SQUEAKING". ANYWAY BACK TO MY STORY - IT TOOK ME ALL OF 5 MINUTES WHEN I GOT HOME TO POP THE HOOD AND FIND A WIRE TO THE AIR CLEANER SENSOR THAT THE MECHANIC HAD DISCONNECTED PROBABLY INTENTIONALLY SINCE THIS HAS NOTHING TO DO WITH THE WIPERS. THE CHECK ENGINE LIGHT WENT OFF. I FOUND OUT THAT THE MANAGEMENT AT THIS DEALERSHIP HAS INSTRUCTED THE STAFF TO MAKE SURE TO UP-SELL EVERY CUSTOMER AND MAKE SURE SOME OTHER WORK IS FOUND BESIDES ANYTHING THAT THE VEHICLE IS BROUGHT IN FOR. THAT'S FINE IF SOMETHING IS NEEDED, BUT TO INTENTIONALLY DAMAGE A VEHICLE OR REPLACE PARTS UNNECESSARY TO MAKE MORE MONEY IS JUST NOT RIGHT. I SAVED $150, BUT AM STEAMING MAD! MCPEEK DODGE IS A CROOK. I WILL NEVER BY ANOTHER VEHICLE THERE AGAIN AND NEVER SERVICE THERE.
NHTSA complaint #10153900 — an unverified report by a vehicle owner.
at 78,000 milesTuxedo Park, NY
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
DT: THE CONTACT STATED DEFOGGER SYSTEM STOPPED WORKING DUE TO THE DESIGN. THE INNER ROUTING FLAP BROKE, ALLOWING THE HEAT TO GO TO THE AIR CONDITIONING VENTS INSTEAD OF THE WINDSHIELD DEFROSTER/DEFOGGER BLOWER. THE CONTACT TOOK THE VEHICLE TO A DEALER HOWEVER, NO REPAIRS HAVE BEEN MADE DUE TO EXCESSIVE EXPENSE.
NHTSA complaint #10144540 — an unverified report by a vehicle owner.
Bear River City, UT
STEERING:HYDRAULIC POWER ASSIST:HOSE, PIPING, AND CONNECTIONS
DT: THE PROBLEM WAS WITH THE POWER STEERING GEAR BOX AND PUMP. THE VEHICLE WAS TAKEN TO THE DEALERSHIP AND THEY REMEDIED THE PROBLEM(S). *AK
NHTSA complaint #10126005 — an unverified report by a vehicle owner.
at 10 milesBurlingtion, WI
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
THE WINDOWS OF THE VAN WILL NOT CLEAR OF FOG WITH THE HEATER ON HOT AND THE BLOWER ON HIGH. THE DEALER SAID THAT THEY CAN'T FIX THE PROBLEM,THAT ALL VANS OF THIS YEAR ACT THE SAME. I HAVE TO DRIVE WITH THE REAR WINDOW OPEN.
NHTSA complaint #10108152 — an unverified report by a vehicle owner.
Camden, MSCrash
WHEELS
WHILE DRIVING, THE RIGHT FRONT PASSENGER WHEEL COMPLETELY DISENGAGED FROM THE VEHICLE CAUSING AN ACCIDENT. *JB
NHTSA complaint #10108731 — an unverified report by a vehicle owner.