2015 Ford Edge wheel problems

WHEELS

the lug nut caps will not come off and no tire store in our area can get them off without charging an arm and a leg. what if we were on the road with a flat tire? my husband is [XXX] and i'm [XXX] . there is no way we'd be able to get the wheel off to change it. what if we had no cell service and a driver who is a criminal stops to "help". INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA complaint #11712716 — an unverified report by a vehicle owner.

WHEELS:RIM

The contact owns a 2015 Ford Edge. The contact stated that while driving 40 MPH, the rear passenger's side tire became flat, and the front passenger's side tire lost a significant amount of air pressure. The contact was able to drive to the residence. The vehicle was taken to the dealer, where all four tires were replaced with brand new tires; however, the failure recurred a week later. The vehicle was taken back to the dealer, where the deflated tires were resealed; however, the failure recurred a month later. The vehicle was taken to the dealer, where it was diagnosed and determined that the rims were corroded. The dealer cleaned the corroded rims and resealed the tires; however, the failure persisted. The vehicle was taken back to the dealer, where the contact was informed that the rims and the seal on the rims were defective, causing the tires to deflate. The dealer informed the contact that several other Ford vehicles of the same model were experiencing the rim failure. The contact was referred to the manufacturer for assistance. The manufacturer was notified of the failure and denied assistance due to the age of the vehicle; however, the dealer advised the contact that the failure was a factory defect and was not related to the age of the vehicle. The vehicle was not repaired. The failure mileage was approximately 39,000.

NHTSA complaint #11703743 — an unverified report by a vehicle owner.

WHEELS

Swollen Wheel Nuts

NHTSA complaint #11574710 — an unverified report by a vehicle owner.

WHEELS:LUGS/NUTS/BOLTS/STUDS

The contact owns a 2015 Ford Edge. The contact stated that while the vehicle was in for service, the mechanic discovered that the lug nuts were deformed and very difficult to remove from the wheels. The failure was present on the lug nuts on all four wheels. The cause of the failure was not yet determined. The manufacturer and local dealer were not contacted. The failure mileage was 48,000.

NHTSA complaint #11559690 — an unverified report by a vehicle owner.

WHEELS

My vehicle only has 74K miles and the Ford dealership told me I need to replace all lug nugs because they are swollen and will need to be broken off. This is a $200 cost at the dealership for replacement. If purchased at store it is $60 plus someone to change them out. No way at $74k miles this should happen. I've seen many other posts about the same this with this years model. Also since I have aluminum rims, the lugs are hard to locate anywhere. They must have the "mushroom" offset with long attachment.

NHTSA complaint #11557247 — an unverified report by a vehicle owner.

WHEELS

I own a 2015 Ford Edge 4 door SEL with 76k miles which I purchased in 2017 as the second owner. The dealership sold me 5 new lug nuts due to swollen original lug nuts. One lug nut cap were damaged during routine removal to replace an 8 yr old failing tire pressure sensor. I was told the lugs were swollen and had to be replaced. This seemed OBSURD. I researched this to find out that the OBSURDITY was that Ford Motor Company had been sued about this and it is a known defect of Ford vehicles. Quietly known. I am submitting this complaint because of the defective lug nuts that are a known issue, and could have been replaced at the dealership from the very first oil change or routine maintenance appointment. These defective parts routinely strand motorists or cause unnecessary excess costs to the owners when the actual fix is far less than $1 for each. when the entire vehicle uses only 20, this is negligence on the part of Ford Motor company. As a consumer on a fixed income, who purchased the bumper to bumper warranty from Ford, the neglected $20 fix of MY vehicle has cost me over $75 so far, and if the dealership (an extension of Ford Motor Company) has their way, they are happy to charge me that for my 3 remaining tires. A total consumer burden of $300 (per the dealership pricing) for a $20 fix by the manufacturer. All becuase the know problem causes a financial burden and not enough consumers have actually had physical or catestrophic accidents,... yet. A RECALL is REQUIRED. If not, there should be a required reimbursement to ALL consumers who are forced to replace the defective parts. The reimbursement should be that the dealerships seek reimbursement, and that the consumers receive the replacements free of charge.

NHTSA complaint #11544004 — an unverified report by a vehicle owner.

WHEELS

I have had to replace three tire pressure sensors in the past six months. Mileage is about 130,000 and do not understand why the sensors are all failing about the same time. $80 to replace peach sensor.

NHTSA complaint #11541591 — an unverified report by a vehicle owner.

WHEELS

Lug nuts swelling up dealer says need replacing

NHTSA complaint #11511359 — an unverified report by a vehicle owner.

WHEELS:LUGS/NUTS/BOLTS/STUDS

Lug nuts swelling up dealer says need replacing

NHTSA complaint #11511359 — an unverified report by a vehicle owner.

WHEELS

9/28/2022 after tire rotation, the mechanic notes "Technician noted lug nuts are swelling. Should replace at next tire rotation. $10.00 per nut plus labor" ALL FOUR TIRES

NHTSA complaint #11490569 — an unverified report by a vehicle owner.

WHEELS

Car Shimmy's when hitting a bump or rough pavement. If this happens when road surface is wet or icy I feel car will slide enough to cause accident.

NHTSA complaint #11484507 — an unverified report by a vehicle owner.

WHEELS

Swollen or warped lug nuts.

NHTSA complaint #11483663 — an unverified report by a vehicle owner.

WHEELS

After experiencing a flat tire on an Interstate, we discovereed the Ford-supplied lug wrench could not fit over the lug nuts without the person helping laying across a lane on the interestate and kicking the lug wrench over the lug nut. And, then, disengaging the lug wrench took extreme effort. The person helping me could have been killed by traffic ignoring the position of my car. There is ample reference to the lug nut problem on Google'd Web pages. The lug nuts on our Edge have not been inspected, yet. No warning lamps apply to this problem.

NHTSA complaint #11474789 — an unverified report by a vehicle owner.

WHEELS

Lug nuts were two piece and fell apart after a few years. Unable to remove tire for rotation or flat tire with standard wrench Dealer called lug nuts”swollen “ One piece lug nuts are available and purchased by me.

NHTSA complaint #11452271 — an unverified report by a vehicle owner.

WHEELS

According to Bob Tomes Ford in McKinney, Texas, they are unable to rotate the tires on my vehicle because the lug nuts are swollen and would have to be cut off and replaced to fix. This leaves me with an unsafe vehicle and an inability to change the tire should I have a flat.

NHTSA complaint #11447238 — an unverified report by a vehicle owner.

WHEELS

Lugnuts have inflated and stripped on the wheel.

NHTSA complaint #11445475 — an unverified report by a vehicle owner.

WHEELS:LUGS/NUTS/BOLTS/STUDS

Ford dealer told me the lug nuts were a bad two piece design and he has had to replace many of them by drilling out the studs and replacing them. Encouraged proactively replacing the 2 piece lug nuts with a new one piece design for a cost of $128 for 4 tires. Not covered by warranty/extended but this seems ridiculous for a vehicle that's 6 yrs old. I see lots of references on the internet to this issue. Seems like a straightforward bad design and obvious recall issue.

NHTSA complaint #11441289 — an unverified report by a vehicle owner.

WHEELS:LUGS/NUTS/BOLTS/STUDS

Ford dealer told me the lug nuts were a bad two piece design and he has had to replace many of them by drilling out the studs and replacing them. Encouraged proactively replacing the 2 piece lug nuts with a new one piece design for a cost of $128 for 4 tires. Not covered by warranty/extended but this seems ridiculous for a vehicle that's 6 yrs old. I see lots of references on the internet to this issue. Seems like a straightforward bad design and obvious recall issue.

NHTSA complaint #11441291 — an unverified report by a vehicle owner.

WHEELS

The factory installed lugs nuts have become swollen and now the lug nut wrench which is provided by Ford does NOT fit the lug nuts! If I tried to change a flat tire I would be unable to do this since the lug nut wrench does NOT fit the lug nuts!!!!

NHTSA complaint #11434693 — an unverified report by a vehicle owner.

WHEELS

ACCORDING TO LOCAL DEALERSHIP, A COMMON PROBLEM WITH LUG NUTS SWELLING. DEALER COULDN'T REMOVE WHEELS AND ROTATE TIRES IN ACCORDANCE WITH TIRE MFG. (GOODYEAR) GUIDLINES.

NHTSA complaint #11360336 — an unverified report by a vehicle owner.

WHEELS

LUG NUTS COULD NOT BE REMOVED WITH MANUFACTURER'S LUG NUT WRENCH, AFTER A TIRE DEFLATED WHILE DRIVING ON INTERSTATE 75 IN KENTUCKY. THE WRENCH WOULD NOT FIT OVER THE LUG NUTS. AN AFTERMARKET LUG NUT WRENCH WOULD ALSO NOT REMOVE THE NUTS (21MM WAS TOO SMALL; 22MM WAS TOO LARGE). THE LUG NUTS ON THE WHEELS ARE ORIGINAL MANUFACTURER INSTALLED NUTS. CAR HAD TO BE DRIVEN ON THE FLAT TIRE TO SERVICE CENTER FOR WHEEL REMOVAL, DESTROYING THE TIRE IN THE PROCESS.

NHTSA complaint #11296910 — an unverified report by a vehicle owner.

WHEELS

THE WHEEL LUG NUTS SWELL UP SO THAT A 21MM WRENCH WONT FIT AND A 22MM WRENCH IS TOO LOOSE. THE LUGS ARE A TWO PIECE CONSTRUCTION AND WHAT HAPPENS IS THE INNER PIECE CA ROADS AND SWELLS THE OUTSIDE PIECE. DEALER SAYS ALL 20 NUTS HAVE TO BE REPLACED AT A COAST OF $200. FORD HAS HAD THIS PROBLEM FOR YEARS ! MY NEPHEW HAD THE SAME PROBLEM ON HIS 2011 F-150 FORD TRUCK.I CALLED FORD CUSTOMER SERVICE AND THEY GAVE ME A CLAIM NUMBER CAS-17162485. THIS IS A SAFETY ISSUE BECAUSE IF I GET A FLAT TIRE MY LUG WRENCH IS USELESS AND I WOULD BE STRANDED. PLEASE LOOK INTO THIS PROBLEM , TALKING WITH THE FORD SERVICE TECH.AT THE FORD DEALERSHIP THIS HAS BEEN A ONGOING PROBLEM FOR YEARS

NHTSA complaint #11180246 — an unverified report by a vehicle owner.

WHEELS:LUGS/NUTS/BOLTS/STUDS

TL* THE CONTACT OWNS A 2015 FORD EDGE. THE CONTACT STATED THAT THE LUG WRENCH THAT CAME WITH THE VEHICLE FOR REMOVING THE LUG NUTS FAILED TO FIT THE LUGS CORRECTLY. THE VEHICLE WAS TAKEN TO ALL NATION FORD ORANGE PARK (7700 BLANDING BLVD, JACKSONVILLE, FL 32244, (904) 270-9943) AND THE CONTACT WAS INFORMED THAT THIS WAS A KNOWN FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL. THE WRENCH AND LUG NUTS WERE NOT REPLACED. THE FAILURE MILEAGE WAS APPROXIMATELY 87,000.

NHTSA complaint #11099019 — an unverified report by a vehicle owner.