22 of the
1,630 complaints about the 2017 Ford Edge are about the
glass, mirrors and wipers — 1% of everything
reported for this model year.
Half of the failures with a mileage on record happened before
31,000 miles.
A
22
Complaints
1
Crashes
0
Fires
0
Injuries
Exactly what failed
Visibility/Wiper
1463.6%
Sun/Moon Roof Assembly
418.2%
Glass, Side/Rear
29.1%
Windshield
14.5%
Defroster/Defogger/Hvac System
14.5%
Windows, Mirrors & Wipers across every Ford Edge year
Contact owns a 2017 FORD EDGE. The contact stated that upon starting the vehicle, the vehicle would hesitate and stutter with the check engine warning light illuminated. The contact also stated that while driving at various speeds and stops the heat would independently turned off and on in the vehicle. Contact also stated the coolant low warning light illuminated in the vehicle and coolant was added to vehicle and vehicle would work as intended for several months and then the failure would reoccur. The contact stated that the vehicle was recently taken into and independent mechanic for and oil change where she was informed of a coolant leak into the engine. The vehicle was then taken to the dealer who confirmed by diagnostic code and inspection that there was a coolant leak and the engine needed to be replaced. Manufacturer was not notified of the failure. Proximate mileage failure stated by contact was 50,000 miles.
NHTSA complaint #11741406 — an unverified report by a vehicle owner.
Pataskala, OHCrash
VISIBILITY/WIPER
I bought this car used from Honda Dealership. It had 84,000 mileage on it and since then. The headlights are so dim and I can’t see you have to drive with high beam on every time I go at night I’ve changed almost we like 56 different types light bulb, but still nothing still worst. If I used one for the manufacturer one it’s nothing it’s literally dark outside. I can’t see nothing and another problem is as the ball joint since I bought it I took it from my first oil change when they did the inspection on the car they told me one of my passenger side ball joint was loose but that time I didn’t have money to repair it because it was almost $5000 they said and I was like I don’t have the money. I’m a college student so and recently my car wheel is to the left side more. Something if there’s anything I can do is there anything y’all can do to help cause I don’t want to get in an accident because of that thing.
NHTSA complaint #11686644 — an unverified report by a vehicle owner.
Fircrest, WA
VISIBILITY/WIPER
On multiple occasions, the climate control system cuts out causing no defrost, the wipers stop working, and while driving the rear brake line failed which almost caused an accident. Ford stated it was outside of the warranty however the vehicle is driven only on streets and seems like a strange failure.
NHTSA complaint #11645434 — an unverified report by a vehicle owner.
Wickliffe, OH
VISIBILITY:SUN/MOON ROOF ASSEMBLY
The panoramic roof has a stress crack. We went on vacation in our other vehicle. The Ford Edge was in my garage that June when we went. We came home, I washed the Ford Edge two days later and noticed the stress crack in the panoramic roof.
NHTSA complaint #11571474 — an unverified report by a vehicle owner.
at 17,000 milesClearwater, FL
VISIBILITY/WIPER
The contact owns a 2017 Ford Edge. The contact stated while driving 30 MPH, the front windshield wipers were activated; however, the passenger’s side windshield wiper was not functioning correctly. The contact stated that the passenger’s side windshield wiper was not contacting the windshield. The contact replaced the windshield wipers however, the failure reoccurred. The dealer was contacted but provided no assistance. The contact was referred to the manufacturer. The manufacturer was contacted but no assistance was provided. The contact was referred to the NHTSA Hotline. The failure mileage was approximately 17,000.
NHTSA complaint #11526007 — an unverified report by a vehicle owner.
Mansfield, GA
VISIBILITY:SUN/MOON ROOF ASSEMBLY
Moon roof glass cracked on its own, looks like a spider web. Afraid that glass cracks will continue to grow and begin leaking or worse chip off shards that could possibly cut skin. Has not been inspected by dealer, police, manufacturer or insurance. No warning lights or any other symptoms or indications - simply opened the roof cover one day & discovered the cracked glass. The moon roof electrical slide functions properly, it’s just the glass that is the issue.
NHTSA complaint #11516592 — an unverified report by a vehicle owner.
Livingston, MT
VISIBILITY/WIPER
Panoramic sunroof has wavy cracks and no impact makes from anything hitting it.
NHTSA complaint #11508232 — an unverified report by a vehicle owner.
Livingston, MT
VISIBILITY:SUN/MOON ROOF ASSEMBLY
Panoramic sunroof has wavy cracks and no impact makes from anything hitting it.
NHTSA complaint #11508232 — an unverified report by a vehicle owner.
at 103,000 milesWoodstock, IL
VISIBILITY:GLASS, SIDE/REAR
The contact owns a 2017 Ford Edge. The contact stated that when his wife started the vehicle, she placed the vehicle into the drive(D), and the rear window glass shattered without warning. The failure formed a spider-like crack on the window which obstructed her vision. The contact stated that his wife exited the vehicle and closed the door and a circular hole fell from the cracked window. The dealer and the manufacturer were notified of the failure but offered no assistance. The vehicle was not repaired. The failure mileage was approximately 103,000.
NHTSA complaint #11501293 — an unverified report by a vehicle owner.
North Royalton, OH
VISIBILITY:GLASS, SIDE/REAR
Rear window shattered without anything coming in contact with the window.
NHTSA complaint #11499633 — an unverified report by a vehicle owner.
at 56,000 milesMatteson, IL
VISIBILITY:WINDSHIELD
The contact owns a 2017 Ford Edge. The contact stated that when his wife started the vehicle inside the garage, the rear windshield shattered. The contact called the local dealer and made them aware of the failure. The vehicle was not diagnosed or repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 56,000.
NHTSA complaint #11446365 — an unverified report by a vehicle owner.
Pine Castle, FL
VISIBILITY/WIPER
Rear panoramic sunroof glass curving crack. Parked in driveway when happened. Not moving.
NHTSA complaint #11445152 — an unverified report by a vehicle owner.
at 36,200 milesCold Spring, NY
VISIBILITY/WIPER
FRST NOTICED IN NOVEMBER THE CAR WOULD NOT GENERATE HEAT WHILE AT IDLE. THIS PREVENTED DEFROSTING OF WINDSHIELD. NOTICED HEAT WOULD RETURN AT HIGHER REVS, BUT THIS ALSO DECREASED. NOTICED FLUID LEVEL WAS LOW ADDED ANTIFREEZE AND HEAT RETURNED SOMEWHAT BUT NOT AT IDLE. CAR HAS 36,200 MILES, JUST OFF WARRANTY. THIS IS AN OBVIOUS SAFETY HAZARD SINCE DRIVINGIN WINTER REQUIRES A FUNCTIONING DEFROSTER. LOCAL MECHANIC NOTED THAT CHECK ENGINE LIGHT FOR MISFIRE OF CYLINDER #1 INDICATED A HEAD GASKET LEAK WHICH WAS WHERE MY COOLANT WAS DISAPPEARING. THERE ARE NO SIGNS OF OUTWARD LEAKS, OR A ODER OF COOLANT IN THE CABIN FROM THE HEAT CORE. IT IS NOW JANUARY, AND I CANNOT DRIVE THE CAR DUE TO LACK OF HEAT AND RISK OF DAMAGE TO THE ENGINE. EMAILED MY DEALER, BUT AS OF YET NO RESPONSE.
NHTSA complaint #11386227 — an unverified report by a vehicle owner.
at 42,360 milesWickliffe, OH
VISIBILITY/WIPER
WENT TO WASH MY 2017 FORD EDGE CAR TWO WEEKS AGO IN MY DRIVEWAY AND NOTICE THE PANORAMIC ROOF GLASS HAD WAVY CRACKS IN IT. NO CHIPS OR LEAKS JUST A WAVY CRACK THAT CAN BE FELT FROM THE EXTERIOR. RESERCHED THIS ISSUE AND FOUND IT TO BE COMMON IN EDGES FROM 2014 AND UP TO THE POINT THAT THERE WAS A CLASS ACTION LAWSUIT FILED AGAINST FORD FOR NOT DOING ANYTHING THAT WAS DROPPED IN 2016. I DON'T KNOW IF IT'S A STRESS FRACTURE OR DUE TO THE HEAT. ETHIER WAY I AM CONCERNED THE GLASS IS GOING TO FAIL EVEN MORE. THERE ARE ACCOUNTS WHERE THESE ROOFS HAVE EXPLODED WHILE DRIVING ALSO.
NHTSA complaint #11349269 — an unverified report by a vehicle owner.
at 45,600 milesGold BAR, WA
VISIBILITY:SUN/MOON ROOF ASSEMBLY
TL* THE CONTACT OWNS A 2017 FORD EDGE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 30 MPH, THE CONTACT HEARD A POPPING SOUND COMING FROM ABOVE THEIR HEAD. THE CONTACT LOOKED AT THE SUNROOF AND SAW NO DAMAGE. THE CONTACT STATED THAT LATER IN THE DAY AFTER PARKING THE VEHICLE, THE CONTACT BECAME AWARE OF A CRACK TO THE SUNROOF GLASS WITH TWO ADDITIONAL SMALLER CRACKS. THE CONTACT WAS UNAWARE OF ANY IMPACTS TO THE SUNROOF. THE CONTACT TOOK THE VEHICLE TO BICKFORD FORD (3100 BICKFORD AVE, SNOHOMISH, WA 98290, (425) 334-4045), WHERE THE CONTACT WAS INFORMED OF POSSIBLE CRACKS FROM ROCKS OR ROAD DEBRIS. THE CONTACT WAS REFERRED TO THE INSURANCE PROVIDER FOR ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 45,600.
NHTSA complaint #11324962 — an unverified report by a vehicle owner.
Alva, FL
VISIBILITY/WIPER
SPIDER CRACKS IN STATIONARY PART OF PANORAMIC SUN ROOF. TOOK CAR TO DEALERSHIP WHO TOOK PHOTOS AND SENT THEM TO FORD. FORD REPLIED SAYING IT WAS STONES THAT CRACKED IT. MY PROBLEM, THEY WILL NOT EXCEPT THAT THERE IS A PROBLEM WITH THEIR DESIGN, PUTTING A STRESS ON THE GLASS.
NHTSA complaint #11321780 — an unverified report by a vehicle owner.
at 31,000 milesSykesville, PA
VISIBILITY/WIPER
CRACK IN VISTA PANARAMIC FOR NO KNOWN REASON. WENT OUT TO MY CAR THIS MORNING TO FIND A LARGE CRACK IN THE ROOF.
NHTSA complaint #11172386 — an unverified report by a vehicle owner.
at 23,200 milesSterling Heights, MI
VISIBILITY/WIPER
THE WINDSHIELD CRACKED FROM A-PILLAR TO A-PILLAR POSSIBLY DUE TO MISSING SPOT WELDS IN THAT AREA. THERE ARE NO STONE CHIPS VISIBLE IN THE WINDOW AT ALL. THE WINDOW CRACKS WHILE DRIVING.
NHTSA complaint #11151858 — an unverified report by a vehicle owner.
at 9,956 milesLyndeborough, NH
VISIBILITY/WIPER
PANORAMIC SUN ROOF CRACKED SUDDENLY WHEN A DOOR WAS CLOSED. CAR WAS STATIONARY AND DOOR WINDOWS WERE UP.
NHTSA complaint #11091344 — an unverified report by a vehicle owner.
at 18,000 milesAshville, OH
VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2017 FORD EDGE. WHILE DRIVING APPROXIMATELY 65 MPH IN THE RAIN, THE WINDSHIELD WIPERS WERE ACTIVATED, BUT FAILED TO FUNCTION CORRECTLY. THE VEHICLE WAS TAKEN TO RICART FORD (4255 S HAMILTON RD, GROVEPORT, OH 43125, (614) 836-6260), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 18,000. *TT CONTACT STATED VEHICLE WAS TAKEN TO RICART FORD WHERE THE CONTACT WAS INFORMED THAT THE DEALERSHIP RECEIVED AN OFFICE MEMO ABOUT THE FORD EDGE WINDSHIELD WIPERS WOULD MALFUNCTION.
NHTSA complaint #11090078 — an unverified report by a vehicle owner.
at 2,900 milesMurrieta, CA
VISIBILITY/WIPER
THE FRONT SUNROOF CRACKED FROM THE FRONT TO THE BACK OF THE GLASS. THE VEHICLE WAS ONLY SIX WEEKS OLD AND HAD BEEN DRIVEN ONLY 2,900 MILES. THE DEALER SAID THAT THEY HAVE SEEN THIS HAPPEN A LOT BUT THAT THE $1,300 REPAIR WOULD NOT BE COVERED UNDER WARRANTY. FORD MOTOR COMPANY CONFIRMED THE NEXT DAY THAT THEY WOULD NOT COVER THIS DEFECT.
NHTSA complaint #11043737 — an unverified report by a vehicle owner.
at 1,200 milesTopsfield, MA
VISIBILITY/WIPER
THE SUN VISOR ON THE PASSENGER SIDE FELL OUT OF THE HEADLINER ON THE MOUNTING SIDE THE FIRST TIME WE PUT IT DOWN--IT HUNG DOWN ABOUT TWO INCHES. TODAY UNDER RAPID ACCELERATION THE OTHER SIDE CAME OUT OF IT;S CLIP FASTENER AND THE WHOLE UNIT FELL DOWN ABOUT TEN INCHES IN FRONT OF MY WIFE FACE. IT ALSO APPEARS THAT THE DRIVERS SIDE VISOR HAD ALREADY BEEN REPAIRED AS THERE ARE DIRTY SMUDGES ON THE UNDERSIDE OF THE VISOR. THERE WAS ALSO AN EDGE--2017--ON THE SHOWROOM FLOOR THAT HAD THE DRIVERS SIDE VISOR HANGING DOWN A COUPLE OF INCHES DUE TO A FAULTY FASTENER.. WE SAW A TOTAL OF THREE EDGE'S INCLUDING THE ONE WE PURCHASED AND THREE OF THE SIX VISORS HAD THE SAME ISSUE. IFS A DRIVERS SIDE VISOR CAME DOWN THE WAY OUR PASSENGER SIDE VISOR DID TODAY THERE IS A VERY GOOD CHANCE OF IT CREATING AN ACCIDENT. I AM FINALLY HAVING MINE REPAIRED TOMORROW AFTER WAITING TWO WEEKS. I HAVE SPOKEN WITH TWO SERVICE DEPARTMENTS WHO CHECKED SERVICE BULLETINS AND THEY SAID THERE HAD BEEN NO REPORTED ISSUES BUT OBVIOUSLY THERE IS. ALSO SPOKE WITH FORD MOTOR COMPANY CUSTOMER SERVICE AND GOT THE SAME STORY. I HAVE PICTURES BUT DUE TO BEING INCOMPETENT WITH USING A COMPUTER AND IPHONE I CANNOT GET THE PICTURES TO THIS DOCUMENT. IF YOU SEND ME AN EMAIL I CAN ATTACH THE PHOTOS TO A REPLY.
NHTSA complaint #11020143 — an unverified report by a vehicle owner.