2014 Ford Edge window and wiper problems

VISIBILITY/WIPER

The backup camera malfunctions, and has been doing so for about a year. When the vehicle is put into REVERSE sometimes the camera screen will be black for a few moments, followed by a message that the camera isn't available, and that I should contact my dealer. Sometimes it will come on, but show an upside-down image. There are active recalls for this problem, but I can't seem to get my VIN on the recall list so that this safety issue can be fixed.

NHTSA complaint #11730526 — an unverified report by a vehicle owner.

VISIBILITY/WIPER

Ford has a recall on all back up cameras on Ford Edges due to the camera malfunctioning but they only have the recall back to year 2015. My camera has been malfunctioning forever but I did and do not want to pay to get it corrected. The camera shows everything upside down. I feel Ford should fix every camera that has issues, not just from 2015 and beyond.

NHTSA complaint #11723619 — an unverified report by a vehicle owner.

VISIBILITY/WIPER

faulty rear-view camera

NHTSA complaint #11695168 — an unverified report by a vehicle owner.

VISIBILITY:SUN/MOON ROOF ASSEMBLY

The contact owns a 2014 Ford Edge. The contact stated that while his wife was driving at an undisclosed speed, the sunroof unexpectedly exploded. The contact stated that there was no impact to the sunroof to have caused the sunroof glass to explode. There were no injuries sustained. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 152,000.

NHTSA complaint #11661519 — an unverified report by a vehicle owner.

VISIBILITY/WIPER

Backup camera not working properly. Unsure if this falls under any recall headings for safety. I’ve seen many recalls on newer backup cameras but none on this year model. Was displaying upside down or with green lines across the screen and now just completely unavailable. Has not been diagnosed by ford and will not be diagnosed by ford out of my pocket. Can’t afford it. But it is available for inspection. I did clean some corrosion off of some wiring harness connections to no avail. Please advise.

NHTSA complaint #11613329 — an unverified report by a vehicle owner.

VISIBILITY/WIPER

My defrost system on my 2014 Ford Edge does not work properly. I have researched it and it is a common issue with this model. All my windows from front to back fog/ice up to the point of needing to be scrapped from the inside. My passengers scrap just so I can have a peephole to see out. I have talked to dealers and they offer suggestions, none that have helped and the fix is expensive. My passengers are usually my 92 year old mom and my young grandkids that spend their time scrapping. No matter what I do with the Ford system nothing works. I have tried things found online about this safety issue but to no avail. I open the back windows and it helps a little bit but freezes people out. I hope I and all the other 2014 Edge owners can get some help with this issue. I have reached out to Ford and they refuse to offer help with this safety concern. I hope this helps. I do have pictures and video of this issue. I uploaded some photos. I do have photos of my dashboard showing temperatures and settings and nothing helping. I also have video. I wish I had documented this from the 1st winter I had the car. It is winter now and I know I will continue to document. I just want myself and my passengers to be safe and being on a fixed income I cannot afford to pay for a Ford issue. I want to be able to see my granddaughters but I don't feel it's safe in the winter to have them in my car. I hope you can help me and the other 2014 Ford Edge owners out there.

NHTSA complaint #11500832 — an unverified report by a vehicle owner.

VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM

The contact owns a 2014 Ford Edge. The contact stated that on several occasions while driving, the HVAC system would malfunction and change the temperature which caused the windows to fog. The contact stated that on one occasion while driving, the vehicle shut completely off. As a result, the contact would need to pull over to restart the vehicle and then reset the temperature. No warning lights illuminated. The dealer was notified of the failure and the contact was advised to have the vehicle diagnosed. The manufacturer was not notified of the failure. The failure mileage was 171,296.

NHTSA complaint #11478564 — an unverified report by a vehicle owner.

VISIBILITY:SUN/MOON ROOF ASSEMBLY

TL* THE CONTACT OWNS A 2014 FORD EDGE. WHILE DRIVING APPROXIMATELY 55 MPH, A LOUD POPPING NOISE OCCURRED. UPON INSPECTION, IT WAS DISCOVERED THAT THE SUN ROOF GLASS HAD SHATTERED. THE SUN ROOF WAS CLOSED AT THE TIME OF THE FAILURE. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER AND LOCAL DEALER (BILLINGSLEY FORD, 2502 NW QUANAH PARKER TRAILWAY, LAWTON, OK) WERE NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 80,000. *DT UPDATED 11/29/18

NHTSA complaint #11132468 — an unverified report by a vehicle owner.

VISIBILITY:SUN/MOON ROOF ASSEMBLY

TL* THE CONTACT OWNS A 2014 FORD EDGE. WHILE ATTEMPTING TO DRIVE THE VEHICLE, THE DRIVER NOTICED THAT A LOT OF WATER LEAKED THROUGH THE SUN ROOF. THE FAILURE RECURRED TWICE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED AND IN THE PROCESS OF BEING REPAIRED. IN ADDITION, THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE SUN ROOF ASSEMBLY TRACK WAS REPLACED; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 52,000.

NHTSA complaint #10950035 — an unverified report by a vehicle owner.

VISIBILITY

CONSUMER CONTACTED THE FORD COMPANY TO FILED A REPORT , CAS-10726841 ON OCTOBER 3,2016. THE CONCERN WAS THAT VEHICLE HAD NO HEAT, CONSUMER UNABLE TO DEFROST WINDOWS DURING FREEZING TEMPERATURES. UPDATED 01/12/17*LJ THE DEALER REPLACED THE BLEND DOOR AT A COST OF $ 692.33. UPDATED 03/01/17.*JB UPDATED 03/15/17.*JB UPDATED 03/16/17*LJ UPDATED 12/6/2017

NHTSA complaint #10944888 — an unverified report by a vehicle owner.

VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:HEATER CORE

CONSUMER CONTACTED THE FORD COMPANY TO FILED A REPORT , CAS-10726841 ON OCTOBER 3,2016. THE CONCERN WAS THAT VEHICLE HAD NO HEAT, CONSUMER UNABLE TO DEFROST WINDOWS DURING FREEZING TEMPERATURES. UPDATED 01/12/17*LJ THE DEALER REPLACED THE BLEND DOOR AT A COST OF $ 692.33. UPDATED 03/01/17.*JB UPDATED 03/15/17.*JB UPDATED 03/16/17*LJ UPDATED 12/6/2017

NHTSA complaint #10944888 — an unverified report by a vehicle owner.

VISIBILITY/WIPER

CAR WAS IN GARAGE WITH GARAGE DOOR OPEN. OUTSIDE TEMPERATURE WAS 29 DEGREES AND GARAGE TEMPERATURE WAS 54 DEGREES. PASSENGER DOOR WAS CLOSED NORMALLY AND REAR WINDOW SHATTERED.

NHTSA complaint #10850600 — an unverified report by a vehicle owner.

VISIBILITY/WIPER

SATURDAY MORNING WAS COOL AND CAR IN GARAGE. PULLED CAR OUT OF GARAGE AND NOTICED A "LINE" SLOWLY COMING UP FROM THE SEAL AT THE DRIVERS SIDE WINDSHIELD. SAT IN DRIVEWAY AND WATCHED THIS "LINE" GO FROM BOTTOM OF THE WINDSHIELD UP AND TO THE PASSENGER SIDE. NOTHING HIT MY CAR AND THIS "LINE" CAME UP FROM BENEATH THE RUBBER SEAL ON THE WINDSHIELD. CALLED THE SALESMAN THE FOLLOWIING MONDAY AND WAS TOLD NOT COVERED UNDER THE BUMPER TO BUMPER WARRANTY. MY EDGE IS ONLY 2 MONTHS OLD!!! SALESMAN SAID HE WOULD CALL ME BACK - NEVER DID. I HAVE ALWAYS BOUGHT FORD VEHICLES BRAND NEW. MY LAST BRAND NEW VEHICLE, 03 EXPLORER HAD A SMALL ROCK HIT IT WHEN IT WAS 2 WEEKS OLD, SHATTERED THE WINDSHIELD. NO MORE FORD FOR ME!

NHTSA complaint #10717407 — an unverified report by a vehicle owner.

VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM

TL* THE CONTACT OWNS A 2014 FORD EDGE. THE CONTACT STATED THAT THERE WAS EXCESSIVE FOG ON ALL OF THE WINDOWS AND THE WINDSHIELD DURING INCLEMENT WEATHER, CAUSING AN OBSTRUCTION TO THE CONTACT'S VISIBILITY. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER MORE THAN FIVE TIMES AND THEY WERE NOT ABLE TO DIAGNOSE THE FAILURE. THE CONTACT CONTINUED TO EXPERIENCE THE FAILURE AND THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 2,000. UPDATED 3/13/15

NHTSA complaint #10671331 — an unverified report by a vehicle owner.

VISIBILITY/WIPER

WHEN OUTDOOR TEMPERATURE DROPS BELOW FREEZING AS YOU DRIVE THE VEHICLE THE INTERIOR WINDOWS AND WINDSHIELD WILL FOG UP TO THE POINT OF NOT BEING ABLE TO SEE OUT OF THEM. DEFROST MODE DOES NOT COMPLETELY CLEAR WINDSHIELD. ONLY GIVES ABOUT A QUARTER OF THE WINDSHIELD AT BOTTOM TO HALF CLEARANCE AT BEST. THIS HAS HAPPENED FOUR TIMES NOW AND I HAD NO PROBLEMS UNTIL AFTER MY DEALER DID A RECALL FOR HEATER UNIT EFFICIENCY. I HAVE HAD IT TO THEM THREE TIMES IN THE LAST THREE WEEKS AND THEY CONTINUE TO TELL ME THAT EVERYTHING IS FUNCTIONING PROPERLY. THEIR SUGGESTIONS HAVE BEEN REVIEW MY MANUAL ON PROPER HEATER FUNCTIONS, ROLL DOWN THE WINDOWS, DO NOT PARK THE CAR IN MY GARAGE, CARRY A TOWEL WITH ME IN THE CAR TO WIPE OFF WINDSHIELD AND TURN ON THE AIR CONDITIONING. THIS IS A MAJOR SAFETY CONCERN AS MY VIEW IS EXTREMELY OBSTRUCTED AND I WOULD APPRECIATE SOME ASSISTANCE AS FORD IS TELLING ME THAT IT IS A MINOR PROBLEM. I DON'T SEE IT AS MINOR BUT MAJOR AS CLEAR VISIBILITY IS A NECESSITY WHEN DRIVING.

NHTSA complaint #10661122 — an unverified report by a vehicle owner.

VISIBILITY:GLASS, SIDE/REAR

THE REAR WINDOW OF VEHICLE SHATTERED SIMULTANEOUS TO TURNING THE IGNITION SWITCH. THERE WAS NO IMPACT TO THE WINDOW; IT JUST SHATTERED. NOTHING DROPPED FROM THE SKY; THE VEHICLE WAS PARKED IN THE DRIVEWAY WELL AWAY FROM TRAFFIC BOTH VEHICLE AND PEDESTRIAN. I REPEAT IT JUST SPONTANEOUSLY SHATTERED. THERE IS ONLY TWO THOUSAND MILES ON THIS VEHICLE. THIS SHOULD NOT HAVE HAPPENED.

NHTSA complaint #10655084 — an unverified report by a vehicle owner.

VISIBILITY:WINDSHIELD

FIVE DAYS AFTER TAKING DELIVERY OF MY 2014 FORD EDGE I GOT INTO THE VEHICLE AND NOTICED A HAIRLINE CRACK IN THE WINDSHIELD STARTING ROUGHLY IN THE CENTER FROM THE BASE OF THE WINDSHIELD GOING UPWARD IN A SINUOUS DIRECTION. THE CAR HAD 295 MILES ON IT AT THE TIME. NO STONES OR ROCKS HIT THE WINDSHIELD. I IMMEDIATELY CALLED MY SALES PERSON TO REPORT THE CRACK AS I FELT IT WAS A MANUFACTURE DEFECT RATHER THAN DRIVER NEGLIGENCE FIXED BY AN INSURANCE CLAIM. SALES PERSON TALKED TO A MANAGER WHO SAID IF I HADN'T PURCHASED THE INCIDENTAL INSURANCE "COMPLETE TITANIUM PLUS", THEN IT WOULD HAVE TO BE REPORTED TO MY INSURANCE. THE NEXT DAY I WENT INTO THE DEALERSHIP WITH MY BROTHER, TALKED TO THE SALESMAN WHO SAID THIS ISN'T COVERED UNDER THE 3 YR/36,000 MILE WARRANTY (WHICH IT ISN'T). HOWEVER, IN FORD'S OWNER MANUAL THERE IS A 12,000 MILE 12 MONTH WARRANTY AGAINST MANUFACTURE DEFECTS. SALES PERSON BROUGHT OUT THE USED CAR SALES MANAGER WHO TRIED TO TELL US THIS WAS NOT MY FAULT, NOT HIS FAULT AND THIS IS WHY A PERSON CARRIES INSURANCE. WE TOLD HIM THIS IS UNACCEPTABLE ON A BRAND NEW CAR WHICH I HAD LESS THAN A WEEK WITH ONLY 295 MILES ON IT. WE TOLD HIM THIS IS A MANUFACTURERS DEFECT AND HE NEEDS TO WORK WITH FORD TO FIX IT. HE TRIED TO PLAY IT OFF AS HE THOUGHT I BOUGHT A USED CAR (APPEARED TO BE A GIMMICK) AND TOLD SALES PERSON TO BE MORE CLEAR ON NEW VS. USED (AGAIN, APPEARED TO BE A GIMMICK). HIS TUNE CHANGED AND THE SERVICE DEPARTMENT LOOKED AT THE CRACK AND SNAPPED PHOTOS OF WINDSHIELD TO SUBMIT TO FORD. TURNS OUT, FORD IS GOING TO FIX THE WINDSHIELD WITH NO COST TO ME. THE DEALER IS ALSO GIVING ME A LOANER CAR WHILE THE WORK IS BEING DONE.

NHTSA complaint #10596361 — an unverified report by a vehicle owner.