78 of the
1,385 complaints filed about the Ford Excursion
are about the throttle and cruise control —
6% of everything owners reported.
The worst model year for it is 2000.
78
Complaints
6%
Share of all complaints
10
Crashes
26
Fires
Acceleration & Cruise Control complaints by model year
2000 Ford Excursion recall was never done. Allan Vigil Ford in Clayton County GA disconnected my airbag, horn, and cruise control. They stated that a part was on order to complete the recall. We checked up on this over and over and over, the part was always "on order". This part was never installed/replaced on my car and the three things that were disconnected were never re-connected. Yet, they reported it as competed. This was 2010 I believe. Ford shows this recall as "complete", however it is not. We called Allan Vigil Ford recently, however no one will return our calls.
NHTSA complaint #11537112 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNED A 2000 FORD EXCURSION. WHILE DRIVING, THE CONTACT NOTICED SMOKE COMING FROM THE FRONT DRIVER'S SIDE FLOORBOARD. THE DRIVER WAS NOT AWARE OF ANY WARNING INDICATORS ILLUMINATED. THE CONTACT COASTED THE VEHICLE OVER TO THE SIDE OF THE ROAD WHERE IT CAUGHT FIRE AND BURST INTO FLAMES. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. THE VEHICLE WAS NOT DRIVEABLE AND WAS TOWED TO THE DRIVER'S RESIDENCE. THE DEALER AND MANUFACTURER WERE NOT MADE AWARE OF THE FAILURE. THE DRIVER BELIEVED THE FAILURE WAS RELATED TO NHTSA CAMPAIGN NUMBER: 09V399000 (VEHICLE SPEED CONTROL); HOWEVER, SHE NEVER RECEIVED A NOTIFICATION. THE FAILURE MILEAGE WAS UNKNOWN.
NHTSA complaint #11184842 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2003 FORD EXCURSION. WHILE DRIVING 70 MPH, THE VEHICLE ACCELERATED INDEPENDENTLY TO APPROXIMATELY 75-80 MPH. THE CONTACT HAD TO APPLY EXCESSIVE FORCE TO THE BRAKE PEDAL TO SLOW DOWN THE VEHICLE. ALSO, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS DRIVEN TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN A RECALL. NO FURTHER ASSISTANCE WAS OFFERED. THE APPROXIMATE FAILURE MILEAGE WAS 123,000.
NHTSA complaint #11149909 — an unverified report by a vehicle owner.
CRUISE CONTROL CUTOUT SWITCH MOUNTED ON MASTER CYLINDER IS FULL OF BRAKE FLUID INCLUDING THE ELECTRICAL CONNECTOR. THE VIN NUMBER DOESN'T LINK TO A RECALL. PERHAPS THE PREVIOUS OWNER HAD SWITCH REPLACED UNDER RECALL OR PERHAPS THIS VIN WASN'T IN THE ORIGINAL RECALL. IN ANY EVENT A FIRE HAZARD IS PRESENT.
NHTSA complaint #11102252 — an unverified report by a vehicle owner.
TAMARA RECALL WHILE DRIVING OR STOPPED THE CARS POWER DOES 100% SHUT OFF. NO CODES OR WARNING LIGHTS. IN DEC/2016 DRIVING ON A ON A EAST ON CHARLESTON BLVD IN NV, AFTER PULLING OUT OF CIT BANK PARKING LOT GOING ABOUT 45 MPH THE LIGHT TURNED RED AND WHEN I WENT TO BREAK THE PEDAL WAS HARD AND THAT'S WHEN I SAW NO POWER. BY THEN IT WAS TOO LATE AND WE WERE GOING TO CRASH. I HAD NO POWER STEERING OR ABS AND I HIT THE CAR. IT CAUSED 12000 OF DAMAGE TO THE CAR IN FRONT OF ME. NO AIRBAGS DEPLOYED. ONLY BUMPER AND FOG LIGHT DAMAGE TO MY TRUCK THANKFULLY. AFTER THAT THE PROBLEM DIDN'T RE ACCUR UNTIL 2/2017 AND LEFT ME STRANDED OVER NIGHT ON THE ROAD AND NOW LAST NIGHT 5/13/2017 THE CAR WAS OFF NO KEYS IN THE IGNITION AND I SAW SMOKE THAT CAME FROM WHERE THE BATTERY SITS NOT SURE WHAT THAT WAS BUT ODD IT WAS. IT HAS NO RHYTHMIC PATTERN, I HAVE REPLACED THE BATTERY FUSES RELAY AND FUEL PUMP, ALSO CHECKED CAM SHAFT AND CRANK SENSOR. IT HAS SPARK GAS AIR AND COMPRESSION. IT'S A VERY LARGE AND HEAVY DEATH TRAP WHEN IT'S NOT WORKING PROPERLY OTHER WISE I LOVE MY TRUCK AND IT NEED TO BE FIXED
NHTSA complaint #10985529 — an unverified report by a vehicle owner.
ON SEPT. 29,2014I APPROACHED STOP LIGHT AND APPLIED BRAKES, ENGINE RPM INCREASED VERY HIGH AND BRAKES WOULD NOT HOLD VEHICLE - HAD TO PUT IT IN NEUTRAL AND ENGINE RPM CONTINUE TO GO HIGHER - THIS LASTED FOR ABOUT 10 SECONDS BEFORE ENGINE WENT BACK TO IDLE SPEED THEN WE PROCEEDED HOME WITH NO MORE PROBLEMS. THIS HAS DONE THIS SEVERAL TIMES BEFORE AND EACH TIME BRAKES WOULD NOT HOLD VEHICLE BACK. I TOOK IT TO FORD IN 2013 AND EXPLAINED IT TO THEM AND THEY SAID TO PUT GAS STABILIZER IN TANK AS THE GAS IN TANK WAS CONDENSING AND CAUSING THE COMPUTER TO MALFUNCTION. I PUT THE GAS STABILIZER IN THINKING THIS WOULD TAKE CARE OF IT BUT THIS TIME , SEPT. 29,2014 AND THE TIME BEFORE, JUNE 2014 - IT REV UP SLIGHTLY , IT COULD NOT BE THE CASE THESE LAST TWO TIMES AS I HAD JUST PUT FRESH GAS IN IT. IT IS VERY SCARY IT COULD HAVE CAUSED A BAD ACCIDENT. NOW I AM AFRAID TO DRIVE IT. I AM GOING TO CALL FORD AND SEE WHAT THEY HAVE TO SAY THIS TIME.
NHTSA complaint #10641467 — an unverified report by a vehicle owner.
WHEN USING CRUISE CONTROL, THE CRUISE CONTROL WILL NOT TURN OFF WHEN PUSHING THE BRAKE. I LITERALLY HAVE TO POUND ON THE BRAKE TO DISABLE THE CRUISE CONTROL.
NHTSA complaint #10633742 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2002 FORD EXCURSION. THE CONTACT STATED THAT WHILE DRIVING 70 MPH, SHE APPLIED THE BRAKES TO DISENGAGE THE CRUISE CONTROL AND THE VEHICLE CONTINUED TO ACCELERATE INDEPENDENTLY. THE CONTACT WAS ABLE TO GET THE VEHICLE TO STOP AFTER SEVERAL MINUTES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 176,000.
NHTSA complaint #10525170 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2005 FORD EXCURSION. THE CONTACT STATED THAT WHILE DRIVING 15 MPH, THE VEHICLE FAILED TO ACCELERATE WHILE THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER FOR A DIAGNOSIS WHERE IT WAS ADVISED THAT THE INJECTOR PRESSURE SYSTEM NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 95,000.
NHTSA complaint #10514552 — an unverified report by a vehicle owner.
WE HAVE HAD NUMEROUS INCIDENTS WITH OUR EXCURSION DATING BACK TO ONE WEEK AFTER WE PURCHASED IT USED FROM A LOCAL FORD DEALERSHIP IN JULY 2009 UNTIL NOW - SEPT. 2012. WE BEGAN EXPERIENCING ACCELERATION ISSUES AFTER THE FIRST WEEK. WE RETURNED THE VEHICLE TO THE DEALERSHIP FOR A DIAGNOSTIC EVALUATION. THEY REPLACED THE IPR AND FUEL PUMP. THIS SEEMED TO FIX THE PROBLEM UNTIL JANUARY 2011. IN JANUARY 2011, THE ACCELERATOR BEGAN FAILING AGAIN. IT WOULD JUST STOP WORKING. THE CAR WOULD CRANK INITIALLY AND THEN FAIL TO RECRANK IF TURNED OFF WITHIN A SHORT AMOUNT OF TIME (I.E. DRIVING TO THE STORE). WE WERE TOLD THAT WE NEEDED A NEW FUEL SENSOR. THAT DIDN'T FIX THE PROBLEM. WE THEN HAD THE CATALYTIC CONVERTER REPLACED. THAT DIDN'T FIX IT. YESTERDAY, WHILE DRIVING IN AFTERNOON TRAFFIC WITH MY CHILDREN, EVERYTHING ONCE AGAIN SHUT OFF. I BARELY MANAGED TO MAKE IT TO THE SIDE OF THE ROAD. I CAN NOT EVEN COUNT THE NUMBER OF TIMES IN THE PAST 3 YEARS THAT I HAVE PULLED OUT INTO AN INTERSECTION ONLY TO HAVE MY ACCELERATOR NOT WORK. IT HAS PROGRESSIVELY GOTTEN MORE EXTREME. TODAY I FOUND OUT ABOUT RECALL THAT TOOK PLACE FOR THE SAME MODEL/YEAR, BUT ACCORDING TO THE FORD PEOPLE, MY VEHICLE DIDN'T QUALIFY.
NHTSA complaint #10474336 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2000 FORD EXCURSION. THE CONTACT STATED THAT THE VEHICLE CAUGHT ON FIRE WHILE PARKED AND UNOCCUPIED. THE FIRE ORIGINATED IN THE ENGINE AREA. THE CONTACT WAS ABLE TO EXTINGUISH THE FIRE BY DISCONNECTING THE BATTERY AND DETERMINING THAT THE CRUISE CONTROL DEACTIVATION SWITCH FAILED AND CAUSED AN ELECTRICAL FIRE. THE CONTACT REPAIRED THE VEHICLE. THE CRUISE CONTROL SMART SWITCH HARNESS WAS REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 168,000.
NHTSA complaint #10469358 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2004 FORD EXCURSION. THE CONTACT STATED THAT WHILE DRIVING 65 MPH WITH THE CRUISE CONTROL ENGAGED, HE DEPRESSED THE BRAKE PEDAL BUT THE VEHICLE DID NOT DECELERATE. THE CONTACT HAD TO APPLY REPEATED PRESSURE TO THE BRAKE PEDAL TO STOP THE VEHICLE. THE VEHICLE WAS NOT TAKEN TO THE DEALER, BUT THE DEALER WAS NOTIFIED AND STATED THAT THE VEHICLE WAS NOT INCLUDED IN ANY RECALLS. THE MANUFACTURER WAS ALSO NOTIFIED AND STATED THAT THE VEHICLE WAS NO LONGER UNDER WARRANTY. THE FAILURE AND CURRENT MILEAGES WERE 175,000.
NHTSA complaint #10461635 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2002 FORD EXCURSION. WHILE DRIVING APPROXIMATELY 65 MPH, THE VEHICLE BEGAN TO DECELERATE WHILE THE CONTACT WAS DEPRESSING THE ACCELERATOR PEDAL. THE CONTACT RELEASED THE ACCELERATOR BUT WAS ABLE TO REGAIN ACCELERATION ONCE DEPRESSED AGAIN. THE FAILURE RECURRED INTERMITTENTLY AT VARIOUS SPEEDS TRAVELED. THE VEHICLE WAS TAKEN TO THE DEALER TWICE FOR DIAGNOSTIC TESTING. THE TECHNICIANS WERE ABLE TO DUPLICATE THE FAILURE BUT COULD NOT DIAGNOSE THE CAUSE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 160,000.
NHTSA complaint #10440983 — an unverified report by a vehicle owner.
OUR FORD 2003 EXCURSION SPEED CONTROL/CRUISE CONTROL STOPPED WORKING AFTER THE RECALL REPAIR HAS BEEN PERFORMED. THERE IS BRAKE FLUID LEAKING FROM THE MASTER CYLINDER ON THE WIRING HARNESS. FORD STATES THEY WILL NOT REPAIR AGAIN FOR NO CHARGE. MY COMPLAINT IS THAT I BELIEVE THIS SHOULD BE TAKEN CARE OF AT NO CHARGE TO THE CONSUMER. THANK YOU
NHTSA complaint #10410294 — an unverified report by a vehicle owner.
DRIVER USED CRUISE CONTROL ON TOLLWAY, GOT OFF TOLLWAY FIRE STARTED 1/4 MILE FROM EXIT. FORD EXCURSION V 10 GAS ENGINE, CRUISE CONTROL DEACTIVATION SWITCH FAILURE GOT HOT CAUSING ENGINE FIRE. THE DIESEL ENGINES WERE RECALLED FOR THE SAME REASON. THIS VEHICLE IS A LIMOUSINE/QVM. NHTSA CAMPAIGN # 07V078000 MANUFACTURE CAMPAIGN # 05S28.
NHTSA complaint #10390081 — an unverified report by a vehicle owner.
2003 FORD EXCURSION 7.3L DIESEL ENGINE EXPERIENCING ACCELERATOR PEDAL FAILURE PEDAL BECOMES UNRESPONSIVE, ENGINE RETURNS TO IDLE. ALL SYMPTOMS MATCH "ACCELERATOR PEDAL FAILURE" AS DESCRIBED IN FORD FSA#03B03 DEALER SERVICE DEPT STATES ITS NOT UNCOMMON IN THIS VEHICLE BUT FORD WILL NOT DO ANYTHING ABOUT IT. DEALERS QUOTED ME A COST OF OVER $1000.00 TO REPAIR. VIN#[XXX] PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
NHTSA complaint #10384005 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2004 FORD EXCURSION. THE CONTACT WAS STOPPED AT A LIGHT WHEN THE VEHICLE ATTEMPTED TO ACCELERATE FORWARD. THE CONTACT STATED THAT THE BRAKES WERE APPLIED DURING THE FAILURE. THE FOLLOWING DAY, THE VEHICLE FAILED TO START AND WAS TOWED TO AN AUTHORIZED DEALER. THE DEALER ADVISED HIM THAT THE VEHICLE WOULD NEED A NEW INJECTION CONTROL PRESSURE SENSOR AND A FUEL INJECTION CONTROL MODULE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT REFERENCED NHTSA CAMPAIGN ID NUMBER: 05V27000 (ELECTRICAL SYSTEM: WIRING) AND WAS ADVISED BY THE DEALER AND THE MANUFACTURE THAT HIS VIN WAS NOT INCLUDED IN THE RECALL. THE APPROXIMATE FAILURE MILEAGE WAS 82,300 AND THE APPROXIMATE CURRENT MILEAGE WAS 82,400. UPDATED 02/03/11*LJ UPDATED 02/11/11
NHTSA complaint #10369427 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2002 FORD EXCURSION. THE VEHICLE WAS PARKED IN THE CONTACTS DRIVEWAY AND CAUGHT ON FIRE. THE VEHICLE WAS TOWED TO THE DEALER WHERE THEY REPLACED THE VEHICLE SPEED CONTROL SWITCH BUT THEY REFUSED TO COVER THE POWER DISTRIBUTION JUNCTION BOX, WHERE THE FIRE ORIGINATED. THE CONTACT STATED THAT THE ENTIRE WIRING FUSE BOX WAS MELTED. THE DEALER ADVISED THAT THE REPLACEMENT PARTS WOULD BE AT THE CONTACTS EXPENSE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 110,000.
NHTSA complaint #10364978 — an unverified report by a vehicle owner.
TL*THE CONTACT OWNS A 2004 FORD EXCURSION. IN JULY OF 2009 THE VEHICLE WAS TAKEN TO THE DEALER FOR RECALL 09V399000 VEHICLE SPEED CONTROL; HOWEVER, THE REPAIR DIDN'T CORRECT THE FAILURE. ON JULY 30, 2010 WHILE DRIVING THE CONTACT NOTICED SMOKE UNDER THE HOOD. THE VEHICLE WAS TOWED TO A LOCAL MECHANIC WHO STATED THAT A FAULTY SWITCH IN THE CRUISE CONTROL AREA CAUSED THE FAN AND FUSES TO FAIL. THE MANUFACTURER STATED THAT THE VEHICLE WAS NO LONGER UNDER WARRANTY AND THE SWITCH WAS ONLY REPLACED AT THE TIME OF THE RECALL REPAIR; THEREFORE, IF IT WAS LEAKING THEY ARE NOT RESPONSIBLE FOR THE SWITCH FAILING. THE FAILURE MILEAGE WAS 131,000 AND THE CURRENT MILEAGE WAS 140,000.
NHTSA complaint #10353538 — an unverified report by a vehicle owner.