39 of the 1,385 complaints filed about the Ford Excursion are about the body and structure — 3% of everything owners reported. The worst model year for it is 2000.
39
Complaints
3%
Share of all complaints
2
Crashes
0
Fires
STRUCTURE:BODY
LARGE PATCHES OF PAINT TOPCOAT PEELING FROM VEHICLE ROOF, ABSOLUTELY NO EVIDENCE OF PRIMER HAVING BONDED/ ADHERING TO SEPARATED TOPCOAT, PEELED PAINT IS IDENTICAL ON BOTH SIDES, OBVIOUSLY PRIMER INTENDED TO INTEGRATE TOPCOAT WITH SUBSTRATE WAS FAULTY AND NOT ACCEPTABLE.
NHTSA complaint #11405439 — an unverified report by a vehicle owner.
STRUCTURE:BODY
I WAS DRIVING ON THE INTERSTATE WHEN THE FIRST INCIDENT HAPPENED DOING ABOUT 65 MPH, I NOTICED MY TRUCK STARTED DRIVING FUNNY SO I SLOWED DOWN AND I HEAD I LOUD POP. KNEW RIGHT THEN AND THERE I BLEW A TIRE ON THE REAR. HAD A HARD TIME TRYING TO GET TO THE SIDE OF THE SHOULDER. IT CAUSED ALOT OF DAMAGE TO THE REAR FENDERS, BACK BUMPER, BENT MY RIM SCRATCHES ALL DOWN THE SIDE AND WINDOW. ITS WAS JUST ME AND MY BOYFRIEND AT THE TIME. THE 2ND INCIDENT HAPPENED WITH 6 KIDS UNDER THE AGE OF 5 IN THE TRUCK. THIS TIME IT [XXX] NEAR FLIPPED US. HAD A HARD TIME CONTROLLING THE TRUCK BUT MANAGED TO GET IT TO A SAFE PLACE. THIS CAUSE DAMAGED UNDER MY TRUCK AND RIPPED MY RUNNING BOARD AND ATTACHES TO MY RIM.SO I BLEW 2 TIRES THAT WERE IN GOOD SHAPE THAT HAD BEEN CHECKED IN 3 DAYS. PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
NHTSA complaint #11119822 — an unverified report by a vehicle owner.
STRUCTURE:BODY
FACTORY PAINT PEELING. STARTED ON HOOD AND DOOR JAMBS, NOW ON ROOF. I CANNOT BELIEVE A GOVERNMENT AGENCY WOULD ALLOW PAINT TO PEEL AND CONTAMINATE IN THE ENVIRONMENT.
NHTSA complaint #10679461 — an unverified report by a vehicle owner.
STRUCTURE:FRAME AND MEMBERS
TL* THE CONTACT OWNS A 2004 FORD EXCURSION. THE CONTACT STATED THAT THE VEHICLE DEVELOPED RUST AND CORROSION ON THE ENTIRE UNDERBODY, INCLUDING THE AXLE. THE GAS TANK AND SUPPORTING BRACKETS WERE ALSO CORRODED. THE VEHICLE WAS TAKEN TO A LOCAL REPAIR SHOP AND THE CONTACT WAS INFORMED THAT THE CORROSION WAS EXTREMELY SEVERE. THE MANUFACTURER WOULD NOT OFFER ANY ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 8,500 AND THE CURRENT MILEAGE WAS 17,000.
NHTSA complaint #10329112 — an unverified report by a vehicle owner.
STRUCTURE:BODY:HATCHBACK/LIFTGATE
REAR LIFTGATE GLASS SHATTERED WITH NO CAUSE IMPACT OR NO PROVOCATION.
NHTSA complaint #10298346 — an unverified report by a vehicle owner.
STRUCTURE
PAINT IS PEELING OFF MY 2000 FORD EXCURSON. SEPERATING FROM THE PRIMER SIMILAIR TO MY 1988 BONCO II.
NHTSA complaint #10258745 — an unverified report by a vehicle owner.
STRUCTURE
2003 FORD LIMITED EXCURSION THE BLACK PAINT IS COMING OFF THE ROOF IN 4 INCH SHEETS TO THE METAL AND RUSTING. THE HOOD IS ALSO STARTING TO CHECK UP AND CHIP BADLY THE FRONT FENDERS ARE MISSING 2 INCH PCS OF PAINT DOWN TO BARE METAL AND RUSTING THE DEALER AND FORD MOTOR CO SAID ITS NOT THERE PROBLEM AND THEY'VE NEVER HEARD OF THIS.
NHTSA complaint #10258117 — an unverified report by a vehicle owner.
STRUCTURE
BUBBLING AND RUSTING OF PAINT OFF ROOF OF TRUCK.
NHTSA complaint #10252220 — an unverified report by a vehicle owner.
STRUCTURE
FACTORY PAINT IS CHIPPING AND PEALING ALL OVER 2000 EXCURSION. ORIGINALLY STARTED WHEN I PURCHASED THE VEHICLE USED IN 2002. HAVE TALKED WITH SEVERAL PEOPLE WITH EXCURSIONS AND PICK UP TRUCKS WITH THE SAME ISSUE.
NHTSA complaint #10223503 — an unverified report by a vehicle owner.
STRUCTURE
TL*THE CONTACT OWNS A 2002 FORD EXCURSION. WHILE PARKED, THE VEHICLE ACCELERATED WITHOUT WARNING AND CRASHED INTO THE FRONT OF ANOTHER VEHICLE. THE DEALER WAS UNABLE TO DIAGNOSE THE CAUSE OF FAILURE. THE VEHICLE WAS TAKEN TO A SECOND DEALER WHO REPLACED THE THROTTLE CABLE. THE FAILURE HAS NOT OCCURRED SINCE THE REPLACEMENT WAS MADE. THE CURRENT MILEAGE IS 95,000 AND FAILURE MILEAGE WAS 94,300. THE CONSUMER PROVIDED AN EYEWITNESS STATEMENT, FREEPORT POLICE REPOR, VARIOUS ARTICLES PERTAINING TO THE DEFECT, AND THE REPAIR INVOICE. THE DEALER STATED THERE IS A STRONG SMELL OF FUEL, PASSENGER DOOR DOES NOT LOCK WITH REMOTE, AND CUSTOMER OVERHEAD DOOR IS BROKEN. UPDATED 08/27/07
NHTSA complaint #10195953 — an unverified report by a vehicle owner.
STRUCTURE
MY 2002 FORD EXCURSION HAD A TOTAL BRAKE FAILURE RESULTING IN A NEAR FATAL SITUATION. WHEN THE VEHICLE WAS TOWED TO THE FORD DEALERSHIP, THEY FOUND A MANUFACTURING DEFECT. THE PLASTIC WHEEL WELL LINER ON THE FRONT LEFT WHEEL WAS POSITIONED AGAINST THE METAL BRAKE LINE FROM THE ABS PUMP AND FROM THE VEHICLE MOTION THE LINER HAD WORN A HOLE IN THE METAL LINE CAUSING TOTAL FAILURE OF THE BRAKE SYSTEM. THIS IS A VERY SERIOUS DESIGN DEFECT THAT NEEDS IMMEDIATE ATTENTION.
NHTSA complaint #10168558 — an unverified report by a vehicle owner.
STRUCTURE:BODY
I PURCHASED MY 2000 FORD EXCURION IN SUMMER 2003. THE INTERIOR LIGHTS HAVE BEEN REPAIRED SEVERAL TIMES TIMES FOR STAYING ON RANDOMLY. THE BACKUP BEEPER HAS NEVER WORKED AND WHEN I TRIED TO HAVE BOTH ITEMS REPAIRED UNDER THE $2000 EXTENDED WARRANTY I BOUGHT THEY TOLD ME IT WAS NOT COVERED. I ALSO HAVE SEEN THE RECORDS FOR THIS VEHICLE FROM THE PREVIOUS OWNER (THAT THE DEALERSHIP ACCIDENTALLY SENT ME) AND THE VEHICLE HAD BEEN IN FOR THE SAME PROBLEMS AS I HAVE BEFORE I EVER PURCHASED IT AND THAT WAS NOT DISCLOSED. THE PAINT IN THE WINTER OF 2003-2004 STARTED PEELING OFF OF THE AREA BOVE THE WINDSHIELD AND THE ROOF OF MY VEHICLE. I TOOK IT TO THE DEALER AND THEY TOLD ME THERE WAS NOTHING THEY COULD DO BECAUSE IT HAD BEEN REPAINTED. I TOOK IT TO A BODY SHOP AND THEY TOLD ME THAT THE PAINT LINES SHOW THAT THE VEHICLE WAS NEVER REPAINTED AND THAT THEY HAVE SEEN SEVERAL FORD VEHICLES WITH THIS PROBLEM, AND FORD IS VERY RELUCATANT TO HELP PEOPLE IN THI SITUATION.. MY HUSBAND NOW HAS A FORD TRUCK TOO WHICH HE PURCHASED USED, AND HAS THE SAME INTERIOR LIGHT PROBLEMS I HAVE. THE LAST TIME I CONTACTED THE DEALER TO HAVE THE FORD REPRESENTATIVE CONTACT ME, I NEVER EVEN RECEIVED A PHONE CALL FROM THE SERVICE MANAGER OR FORD. THEY IGNORE MY CONTACT AND CALLS, ESPECIALLY RANDY IN THE SERVICE DAPARTMENT. THE ORIGINAL COMPLAINT I MADE TO THEM WAS 2 1/2 YEARS AGO AND THEY HAVE DONE NOTHING TO HELP ME OR RESOLVE MY PROBLEM.
NHTSA complaint #10152461 — an unverified report by a vehicle owner.
STRUCTURE:BODY:DOOR
I OWN A 2004 FORD EXCURSION WHICH HAS ON TWO OCCASIONS FAILED TO START AND WAS TOWED TO FAIRVIEW FORD. THE FIRST OCCURRENCE THE DEALER REPLACED THE CAMSHAFT SENSOR AND REFLASHED THE COMPUTER. THE SECOND INCIDENT THE CAR WAS ALSO TOWED BY ROADSIDE ASSISTANCE FROM MY DRIVEWAY. THE TOW TRUCK DRIVER WAS ALSO UNABLE TO START THE VEHICLE. I WAS CONTACTED LATER IN THE DAY BY MY SERVICE ADVISOR SAYING THAT THE VEHICLE STARTED FINE AND THEY WERE UNABLE TO DUPLICATE THE PROBLEM. ON A THIRD OCCURRENCE THE VEHICLE STALLED IN A PARKING LOT AND WOULD NOT RESTART FOR MY WIFE. AFTER SHOPPING FOR APPROXIMATELY 45 MINUTES MY WIFE RETURNED AND WAS ABLE START THE VEHICLE AND IT WAS DRIVEN STRAIT TO THE DEALER. THE DEALER WAS AGAIN UNABLE TO DUPLICATE THE PROBLEM. I HAVE ALSO GIVEN FAIRVIEW FORD SIX ATTEMPTS TO FIX MISALIGNED DOORS THAT ARE VISIBLY MISALIGNED AND CAUSE THE DOOR TO HAVE TO BE SLAMMED TO CLOSE THEM. THE DOORS WERE MISALIGNED WHEN PURCHASED AND THE DEALER IS UNABLE TO FIX THEM. AT ONE POINT AFTER THE DEALER TRIED TO ALIGN THE FRONT DRIVERS SIDE DOOR I COULD STICK MY FINGERS IN BETWEEN THE DOOR AND THE BODY ALL THE WAY TO THE OUTSIDE WITH THE DOOR CLOSED. THE VEHICLE HAS BEEN IN THE SHOP A TOTAL OF 35 DAYS AND NOW HAS 16K MILES. MY WIFE IS AFRAID TO DRIVE THE VEHICLE WITH MY THREE YOUNG CHILDREN FOR FEAR OF STALLING AND CAUSING AN ACCIDENT.
NHTSA complaint #10138060 — an unverified report by a vehicle owner.
STRUCTURE:FRAME AND MEMBERS
DT: PURCHASED THE UNIT IN AUGUST AND THE FRAME WAS BENT. TOOK IT BACK TO THE DEALER AND RECEIVED A NEW ONE. THE FRAME ON THIS UNIT IS COCKED AND IS GOING. THIS HAS CAUSED THE CABINETS TO COME LOOSE, AND THE CABINETS ARE CURRENTLY GETTING REPAIRED. CONSUMER CONTACTED SUNRISE AND WAS TOLD THAT THAT IS THE WAY IT IS. THE BEND WASN'T AS BAD WHEN CONSUMER PURCHASED THE VEHICLE, IT'S GOING FROM FRONT TO BACK.
NHTSA complaint #10125520 — an unverified report by a vehicle owner.
STRUCTURE:BODY:HATCHBACK/LIFTGATE
2002 FORD EXCURSION. REAR GLASS SHATTERED AND FELL ON THE GROUND WHEN OUR CHILD ATTEMPTED TO CLOSE THE REAR GLASS AND THE TWO REAR GATES IN THE INCORRECT ORDER. THIS IS A DESIGN DEFECT AND POSES A SIGNIFICANT RISK TO HUMANS SHOULD THE REAR GLASS FALL ONTO A PERSON WHILE ATTEMPTING TO CLOSE THE REAR GLASS AND GATES. THE DEFECT IS THAT THE REAR GLASS AND THE LOWER GATES ARE DESIGNED SUCH THAT IF THEY ARE OPERATED IN THE INCORRECT FASHION, WITH THE UPPER GLASS LOWERED FIRST AND THEN THE LOWER GATES ATTEMPTED TO BE SWUNG CLOSED, THE LOWER GATES IMPINGE WITH A VERY LONG TORQUE ARM ON THE GLASS OF THE UPPER WINDOW, AND THE RESULTANT FORCE LITERALLY CAUSES THE UPPER GLASS TO SHATTER. THE SHATTERED "SAFETY GLASS" THEN FALLS ON THE GROUND AT THE OPERATOR'S FEET, OR WORSE, SOME OF THE SMALL AND VERY SHARP GLASS FRAGMENTS FLY HORIZONTALLY AND LAND ON THE OPERATOR OR OCCUPANTS. IN OUR CASE, A ADOLESCENT CHILD WAS THE OPERATOR, AND LUCKILY AVOIDED INJURY. THERE WERE THREE OTHER CHILDREN INSIDE THE REAR COMPARTMENT OF THE VEHICLE, AND GLASS SHOWERED INTO THE COMPARTMENT AND ONTO THEIR LEGS, BUT NO INJURIES WERE SUSTAINED. THE MANUFACTURER HAS BEEN CONTACTED, BUT THERE IS NO RECOURSE AT THIS POINT. THE MANUFACTURER HAS NO RECALL IN EFFECT. CURIOUSLY, I PERSONALLY KNOW OF FOUR OTHER SUCH INCIDENTS IN THE TOWN IN WHICH I LIVE, AND THOSE FOLKS ALSO FOUND NO RECOURSE WITH THE FORD DEALER OR THE MANUFACTURER.
NHTSA complaint #10093244 — an unverified report by a vehicle owner.
STRUCTURE
THE PAINT IS PEELING OFF OF MY 2000 EXCURSION. THE DEALERSHIP BODY SHOP MANAGER, FORD REGIONAL MANAGER, SERVICE MANAGER AND EVERYONE WHO HAS LOOKED AT THE VEHICLE ALL AGREE THAT THIS IS A MANUFACTURING DEFECT IN THE LACK OF APPLICATION OF THE "SEAL COAT". I BROUGHT THIS TO THE ATTENTION OF THE DEALERSHIP WHILE MY WARRANTY WAS STILL 100% VALID AND WAS CASUALLY BRUSHED ASIDE AS SURFACE SCRATCHES. NOW CHUNKS OF PAINT ARE FLAKING OFF OF THE BODY. THE DEALERSHIP AND FORD WANT ME TO PAY $1,000 PORTION OF REPAIRING/REPAINTING. I WANT THE DEFECTIVE PAINT FIXED. MEANWHILE I HAVE BEEN GETTING THE RUN AROUND FOR THE PAST 4-5 MONTHS.
NHTSA complaint #10093070 — an unverified report by a vehicle owner.
STRUCTURE:BODY:DOOR:HINGE AND ATTACHMENTS
THE CONSUMER STATED THAT HER SON CLIMBED INTO THE VEHICLE AND INADVERTENTLY STUCK HIS FINGERS IN THE HINGE AREA OF THE DOOR. THE CONSUMER INADVERTENTLY GRASPED THE DOOR OF THE VEHICLE, SMASHING THE CHILD'S FINGERS. THE DEALER AND THE MANUFACTURER WILL BE INFORMED OF THE INCIDENT. *NM *SC
NHTSA complaint #10059366 — an unverified report by a vehicle owner.
STRUCTURE
LTR FM ANTHONY AND CAROL BARTLESON (FL) RE THE PROBLEMS THEY ARE HAVING WITH THE DEALERSHIP RE THEIR 2003 FORD EXCURSION W/DEFECTIVE PAINT JOB.*MR VEHICLE WAS RETURNED BY THE SALESMAN AFTER BEING CLEANED WHEN THE CONSUMER NOTICED A STONE DING IN THE LEFT FRONT FENDER. FROM HUNDREDS OF THOUSANDS OF LITTLE RED RUST PARTIALS IN THE WHITE PAINT TO THE HOOD BEING CROOKED. THE TIRES WEREN'T REPLACED LIKE THEY WERE SUPPOSE TO BE. THE DEALERSHIP WOULDN'T WARRANTY THE PAINT JOB FOR OVER A YEAR, NO ADDRESS THE CONCERNS REGARDING THE TIRES.
NHTSA complaint #10053420 — an unverified report by a vehicle owner.
STRUCTURE:BODY:HOOD
LTR FM ANTHONY AND CAROL BARTLESON (FL) RE THE PROBLEMS THEY ARE HAVING WITH THE DEALERSHIP RE THEIR 2003 FORD EXCURSION W/DEFECTIVE PAINT JOB.*MR VEHICLE WAS RETURNED BY THE SALESMAN AFTER BEING CLEANED WHEN THE CONSUMER NOTICED A STONE DING IN THE LEFT FRONT FENDER. FROM HUNDREDS OF THOUSANDS OF LITTLE RED RUST PARTIALS IN THE WHITE PAINT TO THE HOOD BEING CROOKED. THE TIRES WEREN'T REPLACED LIKE THEY WERE SUPPOSE TO BE. THE DEALERSHIP WOULDN'T WARRANTY THE PAINT JOB FOR OVER A YEAR, NO ADDRESS THE CONCERNS REGARDING THE TIRES.
NHTSA complaint #10053420 — an unverified report by a vehicle owner.
STRUCTURE
DEALERSHIP HAS REFUSED TO REPAIR ( WARRANTY ) MY 4 MONTH OLD 2003 FORD EXCURSION. THE DOOR LOCKS DO NOT WORK, THE ROOF LEAKS, THE HOOD IS CROOKED. THE CRUISE CONTROL STICKS AND THE TRUCK ACCELERATES BUT WHEN THE OFF BUTTON IS PUSHED THE ENGINE DIES. THE PAINT HAS 100,000 RUST PARTICLES IN THE FINISH, THE PRIMER IS SHOWING THROUGH THE WHITE PAINT IN PLACES ON THE TRUCK, STRANGE NOISE WHEN THE TRUCK IS FIRST STARTED. *NLM
NHTSA complaint #10049130 — an unverified report by a vehicle owner.