36 of the
1,385 complaints filed about the Ford Excursion
are about the glass, mirrors and wipers —
3% of everything owners reported.
The worst model year for it is 2000.
36
Complaints
3%
Share of all complaints
0
Crashes
5
Fires
Windows, Mirrors & Wipers complaints by model year
TL* THE CONTACT OWNS A 2004 FORD EXCURSION. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 60 MPH THE ENGINE STALLED WITHOUT PRIOR WARNING. THE ENGINE WAS ABLE TO BE RESTARTED AFTER TEN MINUTES AND RESUMED NORMALLY, HOWEVER ALL OF THE POWER WINDOWS FAILED TO OPERATE. THE FAILURE RECURRED TWICE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE FUEL INJECTION CONTROL MODULE WAS REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 94,000. UPDATED 6/24/14*CN UPDATED 06/26/2014
NHTSA complaint #10578586 — an unverified report by a vehicle owner.
THE WINDSHIELD ON MY EXCURSION CRACKED ALONG THE BOTTOM FROM THE HEAT AND COLD ABOUT 3'' UP ALONG THE WHOLE LENGTH OF THE WINDSHIELD. THIS HAPPENED TO MY SONS 2001 F250 SAME WAY. THERE WAS NO REASON AS NOTHING HIT THE WINDOW.
NHTSA complaint #10496328 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2001 FORD EXCURSION. THE CONTACT WAS DRIVING APPROXIMATELY 65 MPH WHEN THE WINDSHIELD WIPERS BEGAN TO SHUT ON AND OFF INTERMITTENTLY. THE MANUFACTURER WAS CONTACTED IN REGARDS TO NHTSA CAMPAIGN ID NUMBER: 01V258000 (VISIBILITY: WINDSHIELD WIPER/WASHER: MOTOR) BUT THE CONTACT WAS INFORMED THAT THE VIN WAS NOT INCLUDED IN THE RECALL. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 130,000.
NHTSA complaint #10381538 — an unverified report by a vehicle owner.
WINDSHIELD WIPERS RUNNING IN INTERMITTENT MODE. STARTED TO SMELL AN ELECTRICAL BURNING SMELL IN THE INTERIOR CABIN. WINDSHIELD WIPERS STARTED TO MOVE VERY SLOWLY. I TRIED TO TURN WIPERS TO ON-SLOW AND ON-FAST MODE AND THEY WORKED ERRATICALLY. I PULLED OFF ROAD AND STOPPED VEHICLE AND SMOKE WAS POURING OUT OF DRIVERS SIDE ON OUTSIDE OF WINDSHIELD WHERE WIPER MOTOR IS LOCATED. I RAN FOR MY FIRE EXTINGUISHER BUT DID NOT HAVE TO USE IT. WIPERS ARE NOT FUNCTIONING AT THIS TIME. I HAVE NOT REPLACED ANY PARTS AT THIS TIME AND I AM FILLING A COMPLAINT. I SEE THERE IS A NHTSA CAMPAIGN ID# 01V258000 THAT I BELIEVE INVOLVES MY VEHICLE. I CALLED FORD MOTOR COMPANY AND THEY NOTED MY CONCERNS AND SAID THERE WAS NO RECALL ON MY VEHICLE AT THIS TIME.
NHTSA complaint #10354107 — an unverified report by a vehicle owner.
WINDSHIELD WIPERS RUNNING IN INTERMITTENT MODE. STARTED TO SMELL AN ELECTRICAL BURNING SMELL IN THE INTERIOR CABIN. WINDSHIELD WIPERS STARTED TO MOVE VERY SLOWLY. I TRIED TO TURN WIPERS TO ON-SLOW AND ON-FAST MODE AND THEY WORKED ERRATICALLY. I PULLED OFF ROAD AND STOPPED VEHICLE AND SMOKE WAS POURING OUT OF DRIVERS SIDE ON OUTSIDE OF WINDSHIELD WHERE WIPER MOTOR IS LOCATED. I RAN FOR MY FIRE EXTINGUISHER BUT DID NOT HAVE TO USE IT. WIPERS ARE NOT FUNCTIONING AT THIS TIME. I HAVE NOT REPLACED ANY PARTS AT THIS TIME AND I AM FILLING A COMPLAINT. I SEE THERE IS A NHTSA CAMPAIGN ID# 01V258000 THAT I BELIEVE INVOLVES MY VEHICLE. I CALLED FORD MOTOR COMPANY AND THEY NOTED MY CONCERNS AND SAID THERE WAS NO RECALL ON MY VEHICLE AT THIS TIME.
NHTSA complaint #10354107 — an unverified report by a vehicle owner.
MY 2000 EXCURSION WAS PARKED IN THE YARD AND WE HAD JUST UNLOADED GROCERIES. THE 2 BOTTOM DOORS WERE CLOSED ON THE BACK OF THE VEHICLE AND THEN THE TOP DOOR/WINDOW WAS CLOSED NORMALLY AS WE ALWAYS DO AND THE WHOLE WINDOW JUST SHATTERED INTO 1000'S OF PIECES. MY HUSBAND JUMPED BACK WHEN THE GLASS STARTED FLYING AND FALLING SO NO ONE WAS INJURED. THIS HAPPENED ONCE....WINDOW IS STILL NOT REPLACED. I DON'T HAVE THE MONEY TO DO IT. THAT HAPPENED AT THE END OF MARCH. TWO DAYS AGO, WHILE THE CAR WAS SITTING IN THE DRIVEWAY IN FRONT OF THE GARAGE, OVERNIGHT SOMETIME, THE RIGHT REAR WINDOW DID THE SAME THING AND SHATTERED FOR NO APPARENT REASON. NOW I HAVE TWO WINDOWS GONE AND AM UNABLE TO USE MY CAR. THIS HAPPENED ON THE NIGHT OF THE 22ND INTO THE 23RD OF MAY 2009 THE WINDOWS WERE OPEN ENOUGH FOR VENTILATION. TEMP AGAIN WAS MODERATE, ABOUT 65-68. I DON'T UNDERSTAND THIS. NOW I WONDER WHEN THE NEXT ONE WILL DISINTERGRATE AND THIS VEHICLE IS NOT EVEN 10 YEARS OLD. I FEEL THE FORD COMPANY SHOULD DO SOMETHING ABOUT THIS. THIS CAR IS NOT ABUSED IN ANY WAY AND THIS SHOULD NOT HAVE HAPPENED.
NHTSA complaint #10269871 — an unverified report by a vehicle owner.
I HAVE A 2001 EXCURSION AND THE DRIVER'S SIDE SEAT BELT POPS FREE BY IT'S SELF SEVERAL TIMES DURING A COUPLE OF HOURS OF DRIVING. DEALER SAID IT WASN'T COVERED. I ALSO HAD THE WINDOWS & DOOR LOCKS STOP WORKING BACK IN 2006. IT NEEDED A NEW GEM MODULE AND SOME FUSE PANEL WORK (DUE TO A LEAK IN THE WINDSHIELD SEAL FROM THE FACTORY). I FINALLY SAVED UP ENOUGH MONEY TO GET EVERYTHING FIXED-- ROUGHLY $1100.00. THE REP. FROM THE WINDOW COMPANY SAID HE HAS SEEN SEVERAL LIKE THIS HIMSELF.
NHTSA complaint #10252327 — an unverified report by a vehicle owner.
TL*THE CONTACT OWNS A 2004 FORD EXCURSION. THE CONTACT STATED THAT THE ENTIRE VEHICLE IS ELECTRONIC. HE STATED THAT THE SPEEDOMETER DOES NOT WORK, THE WINDOWS OCCASIONALLY ROLL UP AND DOWN, THE DOOR LOCKS DO NOT OPEN, AND THE TEMPERATURE GAUGE WORKS INTERMITTENTLY. THE VEHICLE WAS PURCHASED USED AND THE DEALER STATED THAT THEY CANNOT REPAIR THE FAILURES. THE VIN IS NOT INCLUDED IN THE RECALL. THE NHTSA CAMPAIGN ID NUMBER WAS UNKNOWN. THE FAILURE MILEAGE WAS 90,000.
NHTSA complaint #10244874 — an unverified report by a vehicle owner.
TL*THE CONTACT OWNS A 2000 FORD EXCURSION. WHILE DRIVING AT AN UNKNOWN SPEED, THE REAR WINDSHIELD WIPER MALFUNCTIONED AND OVERHEATED. SMOKE APPEARED FROM THE WIPER AS WELL AS THE INSTRUMENT PANEL. THE DEALER STATED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER 01V258000 (VISIBILITY:WINDSHIELD WIPER/WASHER:MOTOR) AND WOULD NOT REPAIR IT FOR FREE, ALTHOUGH THE FAILURES WERE IDENTICAL. THE REPAIR WOULD COST $1,000. THE VEHICLE IS CURRENTLY IN THE SHOP WITH EXTENSIVE DAMAGE TO THE INSTRUMENT PANEL AND REAR WINDSHIELD. THE FAILURE MILEAGE WAS 80,000.
NHTSA complaint #10239067 — an unverified report by a vehicle owner.
WIFE DRIVING CHILDREN TO SCHOOL, WIPERS UNKNOWINGLY FROZEN TO WINDOW AND WIPERS UNKNOWINGLY ON INTERMITTENT CYCLE, WIPERS FINALLY UNFROZEN AND MOVED, MEANWHILE SMOKE FILLED THE CABIN, SMELLING LIKE SOLDERING FUMES. TURNED OFF WIPERS AND SMOKE STOPPED. LATER, TESTED WIPERS, AND THEY WOULD NOT STOP. TOOK VEHICLE INTO DEALER, AND HAD A PENDING RECALL REPAIRED, AT THE SAME TIME WE HAD TO HAVE THE MULTIFUNCTION SWITCH REPLACED, AND WIPER MOTOR REPLACED. DEALER SERVICE TECHNICIAN ADVISED THAT GEM MODULE WAS FUNCTIONING CORRECTLY, BUT SMELLED LIKE IT WAS BURNT, AND MIGHT NEED TO BE REPLACED IN THE FUTURE. 7 DAYS LATER THE WIPERS DID NOT WORK AGAIN. THIS TIME THERE WAS NO INDICATION OF PROBLEM, MOTHER AND CHILDREN DROVE INTO A BLIZZARD, AND FOUND THAT WIPERS WOULD NOT FUNCTION. LUCKILY IT OCCURRED IN A PLACE THAT WAS NOT BUSY, AND THEY WERE ABLE TO SAFELY GET OFF THE ROADWAY INTO A RELATIVES DRIVEWAY. IT COULD HAVE BEEN VERY BAD HAD IT BEEN ON THE FREEWAY, IN DRIVING RAIN/SNOW/SLUSH. NOW I'M SURE THE DEALERSHIP WILL BE TELLING US THE GEM MODULE WILL NEED TO BE REPLACED, COMPLETING THE ENTIRE WIPER SYSTEM BEING FAULTY WITHIN 1 WEEK'S TIME FOR THE SECOND FAILURE ( ON 1/15/2008). QUESTION: HOW WOULD THE TECHNICIAN KNOW THAT IT SMELLED LIKE THE GEM MODULE WAS BURNT, UNLESS IT IS A KNOWN PROBLEM? HOW DOES THE ENTIRE WIPER SYSTEM, FROM CONTROL SWITCH, TO CONTROL MODULE, TO WIPER MOTOR GO BAD ALL AT ONCE?
NHTSA complaint #10215073 — an unverified report by a vehicle owner.
WIFE DRIVING CHILDREN TO SCHOOL, WIPERS UNKNOWINGLY FROZEN TO WINDOW AND WIPERS UNKNOWINGLY ON INTERMITTENT CYCLE, WIPERS FINALLY UNFROZEN AND MOVED, MEANWHILE SMOKE FILLED THE CABIN, SMELLING LIKE SOLDERING FUMES. TURNED OFF WIPERS AND SMOKE STOPPED. LATER, TESTED WIPERS, AND THEY WOULD NOT STOP. TOOK VEHICLE INTO DEALER, AND HAD A PENDING RECALL REPAIRED, AT THE SAME TIME WE HAD TO HAVE THE MULTIFUNCTION SWITCH REPLACED, AND WIPER MOTOR REPLACED. DEALER SERVICE TECHNICIAN ADVISED THAT GEM MODULE WAS FUNCTIONING CORRECTLY, BUT SMELLED LIKE IT WAS BURNT, AND MIGHT NEED TO BE REPLACED IN THE FUTURE. 7 DAYS LATER THE WIPERS DID NOT WORK AGAIN. THIS TIME THERE WAS NO INDICATION OF PROBLEM, MOTHER AND CHILDREN DROVE INTO A BLIZZARD, AND FOUND THAT WIPERS WOULD NOT FUNCTION. LUCKILY IT OCCURRED IN A PLACE THAT WAS NOT BUSY, AND THEY WERE ABLE TO SAFELY GET OFF THE ROADWAY INTO A RELATIVES DRIVEWAY. IT COULD HAVE BEEN VERY BAD HAD IT BEEN ON THE FREEWAY, IN DRIVING RAIN/SNOW/SLUSH. NOW I'M SURE THE DEALERSHIP WILL BE TELLING US THE GEM MODULE WILL NEED TO BE REPLACED, COMPLETING THE ENTIRE WIPER SYSTEM BEING FAULTY WITHIN 1 WEEK'S TIME FOR THE SECOND FAILURE ( ON 1/15/2008). QUESTION: HOW WOULD THE TECHNICIAN KNOW THAT IT SMELLED LIKE THE GEM MODULE WAS BURNT, UNLESS IT IS A KNOWN PROBLEM? HOW DOES THE ENTIRE WIPER SYSTEM, FROM CONTROL SWITCH, TO CONTROL MODULE, TO WIPER MOTOR GO BAD ALL AT ONCE?
NHTSA complaint #10215073 — an unverified report by a vehicle owner.
WIFE DRIVING CHILDREN TO SCHOOL, WIPERS UNKNOWINGLY FROZEN TO WINDOW AND WIPERS UNKNOWINGLY ON INTERMITTENT CYCLE, WIPERS FINALLY UNFROZEN AND MOVED, MEANWHILE SMOKE FILLED THE CABIN, SMELLING LIKE SOLDERING FUMES. TURNED OFF WIPERS AND SMOKE STOPPED. LATER, TESTED WIPERS, AND THEY WOULD NOT STOP. TOOK VEHICLE INTO DEALER, AND HAD A PENDING RECALL REPAIRED, AT THE SAME TIME WE HAD TO HAVE THE MULTIFUNCTION SWITCH REPLACED, AND WIPER MOTOR REPLACED. DEALER SERVICE TECHNICIAN ADVISED THAT GEM MODULE WAS FUNCTIONING CORRECTLY, BUT SMELLED LIKE IT WAS BURNT, AND MIGHT NEED TO BE REPLACED IN THE FUTURE. 7 DAYS LATER THE WIPERS DID NOT WORK AGAIN. THIS TIME THERE WAS NO INDICATION OF PROBLEM, MOTHER AND CHILDREN DROVE INTO A BLIZZARD, AND FOUND THAT WIPERS WOULD NOT FUNCTION. LUCKILY IT OCCURRED IN A PLACE THAT WAS NOT BUSY, AND THEY WERE ABLE TO SAFELY GET OFF THE ROADWAY INTO A RELATIVES DRIVEWAY. IT COULD HAVE BEEN VERY BAD HAD IT BEEN ON THE FREEWAY, IN DRIVING RAIN/SNOW/SLUSH. NOW I'M SURE THE DEALERSHIP WILL BE TELLING US THE GEM MODULE WILL NEED TO BE REPLACED, COMPLETING THE ENTIRE WIPER SYSTEM BEING FAULTY WITHIN 1 WEEK'S TIME FOR THE SECOND FAILURE ( ON 1/15/2008). QUESTION: HOW WOULD THE TECHNICIAN KNOW THAT IT SMELLED LIKE THE GEM MODULE WAS BURNT, UNLESS IT IS A KNOWN PROBLEM? HOW DOES THE ENTIRE WIPER SYSTEM, FROM CONTROL SWITCH, TO CONTROL MODULE, TO WIPER MOTOR GO BAD ALL AT ONCE?
NHTSA complaint #10215073 — an unverified report by a vehicle owner.
TL* - THE CONTACT CALLED REGARDING THE 2000 FORD EXCURSION. THE CONTACT TURNED THE THE WINDSHIELD WIPERS ON DURINGN SNOWY CONDITIONS. THE CONTACT WAS NOT SURE IF HE TURNED OF THE WIPERS WHEN HE EXITED THE VEHICLE. APPROXIMATELY 1 HOUR 40 MINUTES LATER HE RETURNED TO THE VEHICLE AND STARTED TO SMELL SOMETHING BURNING. BLACK SMOKE CAME THROUGH THE DEFROSTER. THERE WERE NO FLAMES. THE CONTACT CALLED THE FIRE DEPARTMENT. THEY COULD NOT FIND THE SOURCE OF THE SMOKE. THE VEHICLE WAS DRIVEN TO THE FIRE DEPARTMENT. THE SMOKE CEASED, THE CONTACT TOOK THE WINDSHIELD WASHER MOTOR OUT AND NOTICED THE WIRING HARNESS MELTED. THE FAILURE MILEAGE WAS 150,000. A POLICE AND FIRE DEPARTMENT REPORTS WERE FILED.
NHTSA complaint #10183665 — an unverified report by a vehicle owner.
WE WERE DRIVING IN OUR 2004 FORD EXCURSION ON A 4 LANE ROAD WITH NO OTHER VEHICLES IN SIGHT. THE BACK WINDOW EXPLODED, ALMOST CAUSING US TO RUN OFF THE ROAD. WHEN WE STOPPED AND LOOKED AT THE VEHICLE THERE WERE NO HOLES IN THE WINDOW, IT WAS ALL HANGING TO THE TINT IN A MILLION PIECES. NO OBJECT STRUCK THE WINDOW. WHEN WE TOOK THE VEHICLE TO THE DEALER THEY STATED THAT IT WOULD NOT BE WARRANTED BECAUSE THEY COULD NOT TELL IF IT WAS A DEFECT OR NOT, SO IT WOULD BE UP TO US TO PAY FOR IT. I ASKED ABOUT THE PROBLEM WITH THE FORD EXCURSION BACK WINDOWS SHATTERING SINCE THIS IS ALSO ONE OF THEIR SUV'S. THEY DENIED ANY KNOWLEDGE OF PROBLEMS WITH WINDOWS SHATTERING. YET, THERE WAS A RECALL IN 2002. AS OF YET THE VEHICLE HAS NOT BEEN REPAIRED.
NHTSA complaint #10163878 — an unverified report by a vehicle owner.
I HAVE A 2000 FORD EXCURSION. REFERENCE NHTSA CAMPAIGN ID NUMBER 01V258000:MOTOR. I HAVE CALLED MY FORD DEALER ABOUT THIS PROBLEM/RECALL AND WAS TOLD THAT THE WIPER MOTOR WAS REPLACED IN MY TRUCK, BUT I TOLD THEM THAT THIS IS THE PROBLEM I AM HAVING. THE WIPER JUST STOPS ON INTERMITTENT MODE AND DOES NOT GO BACK TO PARK MODE. I WAS TOLD THERE IS NOTHING THEY CAN DO AND I WOULD HAVE TO PAY TO HAVE THE MOTOR REPLACED. WHY SHOULD I HAVE TO PAY TO GET IT REPLACED IT IS THERE RECALL PROBLEM I HAVE BEEN DEALING WITH THIS FOR MORE THEN 2 1/2 YEARS NOW. CAN SOMEONE GIVE ME AN ANSWER. THANK YOU FOR YOU TIME, JIM FENNELLI
NHTSA complaint #10156442 — an unverified report by a vehicle owner.
ABOUT ONE YEAR AGO, MY SON THROUGH A SMALL PEBBLE AT THE REAR SIDE WINDOW OF MY FORD EXCURSION. THE WINDOW SHATTERED. THE AUTO GLASS MECHANIC SAID HE THOUGH THE GLASS WAS FAULTY. FORD WOULD NOT PAY. A WEEK AGO, I SHUT THE REAR WINDOW OF MY TRUCK AND THE GLASS SHATTERED. AGAIN, FORD REFUSED TO REPAIR IT. THIS TIME, THERE WAS NO ROCK INVOLVED. THE GLASS IS DEFECTIVE. I'VE READ ON THE INTERNET THAT SINCE THE TRUCK WAS HURTING FORD'S "GREEN" RATING, THEY DECIDED TO USE THE BLACK PLASTIC FROM 2-LITER SODA BOTTLES TO MANUFACTURE THE EXCURSION'S GLASS TO MAKE IT MORE FRIENDLY TO THE ENVIRONMENT.
NHTSA complaint #10139537 — an unverified report by a vehicle owner.
CONTACT STATES: 2002 FORD EXCURSION SERIOUS DESIGN DEFECT IN REAR HATCH DOOR SYSTEM. IF BOTTOM DOORS ARE SHUT AFTER HATCH IS LOWERED,HATCH DOWN FIRST AND THEN SHUT THE DOOR VERY LIGHTLY THE REAR WINDOW SHATTERED AND CRASHED TO THE GROUND. NO WARNING STICKER, BUT THERE WAS DIRECTIONS IN THE OWNER'S MANUAL. WENT TO FORD DEALER AND DID NOT GET ANY RESULTS.
NHTSA complaint #10119604 — an unverified report by a vehicle owner.
THE REAR WINDSHIELD WIPER DOES NOT OPERATE DUE TO THE SPRING. ALSO, THE BRAKES DO NOT FUNCTION PROPERLY DUE TO THE BRAKE ROTORS. THE VEHICLE WILL NOT STOP ACCORDINGLY.
NHTSA complaint #10112904 — an unverified report by a vehicle owner.
WHILE DRIVING 40 MPH DRIVER NOTICED SMOKE COMING FROM THE DRIVER'S POWER WINDOW SWITCH. THE DRIVER WAS ABLE TO TAKE THE VEHICLE TO THE DEALER FOR INSPECTION, AND MECHANIC DETERMINED THAT POWER WINDOW SWITCH NEEDED TO BE REPLACED, AND REPLACED IT. HOWEVER, THE PROBLEM RECURRED.
NHTSA complaint #10107234 — an unverified report by a vehicle owner.