My low beam heads both stopped working at the same time. Upon investigation I identified the problem came from corrosion of the relay in the battery junction box. This problem exactly matches a Ford recall for some 2013 Ford fiesta manufactured in Canada. My vehicle is not covered by this recall, but the problem and failure point is identical. The text of that recall is as follows: "Safety recall in certain Canadian provinces of select 2012-13 Ford Fiesta vehicles for potential battery junction-box corrosion Ford is issuing a safety recall for certain 2012-13 Ford Fiesta vehicles in the Canadian provinces of New Brunswick, Newfoundland, Labrador, Nova Scotia, Ontario, Prince Edward Island and Quebec. In affected vehicles, battery junction-box relay or fuse corrosion can lead to a loss of low-beam headlamps and daytime running lamps while driving. This action affects 13,564 vehicles in Canada. Affected vehicles were built at Cuautitlán Assembly Plant from June 25, 2011, through April 27, 2013. Dealers will clean the battery junction box, install foam sealing to the cover and replace any corroded fuses, terminals or relays. There will be no charge to the customer for these services. The Ford reference number for this recall is 19S28"
NHTSA complaint #11718262 — an unverified report by a vehicle owner.
The contact owns a 2012 Ford Fiesta. The contact stated while driving 70 MPH, the low-beam headlights became inoperable. There were no warning lights illuminated. Additionally, the USB port was inoperable. The vehicle was taken to the dealer and was diagnosed with corrosion and a fractured pin. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 91,000.
NHTSA complaint #11565711 — an unverified report by a vehicle owner.
I have a 2011 Ford Fiesta. The vehicle has a really serious issue relating to the fuse box that is mounted under the hood. This issue has a recall and I scheduled it for service at the Ford dealer in bryan, ohio. (Bryan Ford) I have issues with this vehicle that make it extremely unsafe for me and my family to drive. The headlights randomly go out while driving, both passenger and drivers side are affected by this. The doors will not lock and I have no horn now either, making us a target for car jacking. About a month before I found out there was a recall for this I hit a racoon and it knocked off the plastic wheel cover. After I took it in to have the recall fixed Bryan Ford refused to repair this recall due to the missing plastic. I believe my family and I are going to be seriously injured in this vehicle because of the electrical problems related to the recalled fusebox. I blow a headlight approximately once a week and the fuses blow constantly. I believe they do not want to fix this because it is a very time consuming repair that they feel isn't worth thier time. The anxiety I have while driving this car after dark is excruciating and i feel that my families lives are worth the time for this repair. Is this legal for them to decline a known and well documented safety issue related to the fuse box in this vehicle? Perhaps a buy back should be recalled since this does make the vehicle a serious Hazzard to anyone on the road including my family.
NHTSA complaint #11564159 — an unverified report by a vehicle owner.
The low beam headlights do not turn on, all the other lights work as normal including the high beams. The fuses have not blown and there are no warning lamps or messages. This is a known problem with this make and model, there is a recall in Canada for this issue. The safety of others is put at extreme risk in any kind of low light condition (fog, rain, etc.) As well as my own safety by not being able to see in front of me. It is illegal to drive with high beams on in residential areas so I am just unable to drive at night. The vehicle has not been inspected yet. I suspect this is related to the design of the fuse box which allows debris and moisture to get into the relays, again, see the Canadian recall.
NHTSA complaint #11545607 — an unverified report by a vehicle owner.
The contact owns a 2019 Ford Fiesta. The contact stated that during heavy rains, water seeped into the vehicle through the taillights. Upon investigating, the contact stated that he observed what appeared to be water damage, unpleasant odors, mildew, and corrosion. No warning lights were illuminated. The vehicle was taken to a dealer, who informed the contact that there were no recalls open on the VIN. The vehicle was not repaired. The manufacturer was notified of the failure and advised the contact to contact the NHTSA Hotline for assistance. The failure mileage was 55,000
NHTSA complaint #11523861 — an unverified report by a vehicle owner.
The contact owns a 2012 Ford Fiesta. The contact stated that after starting the vehicle, the headlights failed to illuminate. The contact stated that later while driving, they then illuminated independently. No warning lights were illuminated. The failure became recurrent and the low beam headlights no longer illuminated and only the high beam headlights illuminated. The vehicle had not yet been taken to an independent mechanic or dealer for diagnosis or repair. The manufacturer was made aware of the failure and informed that the diagnosis and repairs were the contact's responsibility and he was advised to file a complaint with the NHTSA Hotline. The approximate failure mileage was 140,000.
NHTSA complaint #11488949 — an unverified report by a vehicle owner.
Interior lighting stopped working. Rear lights stopped working and then front lights stopped working. There is a known recall on this, but Ford states it doesn’t include my VIN. However, when you go to the recall it shows the exact same issue with corrosion in the fuse junction box. Bill Estes Ford diagnosed it as corrosion of fuses in that box. Ford won’t work with me even though this is a known issue with 2011,2012,2013 Fiesta’s.I was almost rear ended not knowing my rear lights were not working in the dark.
NHTSA complaint #11457384 — an unverified report by a vehicle owner.
The contact's girlfriend owns a 2013 Ford Fiesta. The contact stated that while driving at an undisclosed speed, the headlights were inoperable. Upon inspection, the contact noticed that there was corrosion on both headlight relays after opening the fuse box. The vehicle was taken to the dealer and diagnosed with headlight relay corrosion. The headlight relays needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to file a complaint with NHTSA. The failure mileage was approximately 53,000.
NHTSA complaint #11443639 — an unverified report by a vehicle owner.
None of the recalls were ever done to my vehicle. Mailing problems didn’t receive notification in mail. Door handle fell off and window handles coming off. Tag light glitching and in car press light doing the same. Crack plastic parts of car cracked years ago. Strange engine leak. Door panels coming off and panel around gear broke a year after I got the car. I sent complaint two years ago. I have not heard from anyone.
NHTSA complaint #11440524 — an unverified report by a vehicle owner.
The contact owns a 2011 Ford Fiesta. The contact stated that the parking lights on the vehicle were defective and failed to operate as needed. Upon inspection, the contact discovered that debris had entered the electrical box located underneath the vehicle in the engine block. The contact stated that there was no secondary cover covering the electrical relays which he believed had caused the failure. Neither the dealer nor the manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was 101,000.
NHTSA complaint #11432128 — an unverified report by a vehicle owner.
The contact owns a 2013 Ford Fiesta. The contact stated while driving at night the low-beam headlights would turn off and on and eventually remained permanently inoperable. The vehicle was taken to the local dealer who diagnosed that the headlight relay was faulty due to excessive corrosion. The relay was replaced, and the failure was remedied. The manufacturer was notified of the failure. The failure mileage was 66,000.
NHTSA complaint #11430660 — an unverified report by a vehicle owner.
MY HEADLIGHTS KEEP GOING OUT AND I KEEP CHANGES THE FUSES. IT LASTS FOR ABOUT A MONTH, THEN HAPPENS AGAIN. IT'S THE FUSE BOX. IF CANADA CAN HAVE A RECALL ON THIS, BECAUSE YOU NEED HEADLIGHTS TO DRIVE, IT'S A SAFETY ISSUE. WHY CAN'T THE UNITED STATES RECALL THESE CARS AND FIX THEM. WHAT'S THE DIFFERENCE. CANADA CARES MORE ABOUT THERE PEOPLE'S SAFETY THEN THE UNITED STATES. IS THAT RIGHT. I WAS DRIVING THE CAR. IT HAPPENED YESTERDAY FEBRUARY 9, 2021.
NHTSA complaint #11395535 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2012 FORD FIESTA. THE CONTACT STATED WHILE DRIVING, THE LOW BEAM HEADLIGHTS BECAME INOPERABLE, WITHOUT WARNING. THE LOW BEAM RELAY HAD SEIZED AND WAS UNABLE TO BE CHANGED DUE TO CORROSION. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 40,000. THE VIN WAS NOT AVAILABLE.
NHTSA complaint #11394608 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2013 FORD FIESTA. THE CONTACT STATED THE FRONT DRIVER'S SIDE LOW BEAM HEADLIGHT FAILED TO ILLUMINATE. THE CONTACT STATED HE ASSISTED HIS FRIEND AND HAD THE FRONT DRIVER'S SIDE LOW BEAM BULB REPLACED. THE CONTACT STATED A WEEK AFTER, BOTH FRONT SIDE LOW BEAM HEADLIGHT FAILED TO ILLUMINATE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND HAD BOTH FRONT SIDE LOW BEAM BULB REPLACED. THE CONTACT STATED SHORTLY AFTER THE REPAIRS THE FRONT PASSENGER'S SIDE LOW BEAM HEADLIGHT WAS INOPERABLE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. A DEALER WAS NOT CONTACTED. THE MANUFACTURER HAD NOT BEEN INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 100,000.
NHTSA complaint #11386645 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2011 FORD FIESTA. THE CONTACT STATED THAT WHILE DRIVING IN THE EARLY MORNING, THE HEADLIGHTS BECAME INOPERABLE. THE CONTACT COULD NOT SEE THE ROAD IN FRONT OF HER AND SHE STOPPED THE VEHICLE AND TURNED ON HER HI-BEAMS. THE CONTACT RESEARCHED THE ISSUE AND IT WAS FOR THE BATTERY JUNCTION BOX. INSIDE THE JUNCTION BOX THERE WAS WATER, SAND AND SILT WHICH CAUSED AN ELECTRICAL SHORT. HEALEY FORD LINCOLN (2528 ROUTE 17M, GOSHEN, NY 10924, (845) 291-1998) WAS CALLED AND AN APPOINTMENT WAS SCHEDULED. THE CONTACT STATED THAT THE DEALER HAD PREVIOUSLY REPAIRED THE VEHICLE FOR THE SAME FAILURE UNDER A CUSTOMER SATISFACTION PROGRAM HOWEVER, DECLINED TO OFFER THE FREE REPAIR A SECOND TIME. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE VIN WAS NOT UNDER RECALL. THE FAILURE MILEAGE WAS 86,000.
NHTSA complaint #11383945 — an unverified report by a vehicle owner.
BOTH LOW BEAM HEADLIGHTS STOPPED WORKING AT THE SAME TIME. HIGH BEAMS STILL WORK. I LOOKED IT UP ON THE WEB AND FIESTAS IN CANADA HAVE BEEN RECALLED FOR THIS PROBLEM, BUT FOR SOME REASON NOT IN THE US. CAR WAS MOVING WHEN THIS HAPPENED. I TURNED ON THE LIGHTS AND THE LOW BEAM HEADLIGHTS AND THEY WERE OUT.
NHTSA complaint #11350066 — an unverified report by a vehicle owner.
I HAVE THREE OR MORE RECALLS ON MY VEHICLE WENT A COUPLE YEARS AGO TO HAVE THEM REPAIRED I WAS TOLD I HAD PAID 120 JUST FOR THEM TO LOOK AT THE CAR SO I DIDN'T HAVE THEM REPAIRED I WENT TO YOUR SYSTEM AND SAW THAT IT WAS REPORTED THAT ALL MY RECALLS HAVE BEEN REPAIRED AND THAT'S A FALSE STATEMENT NONE OF MY RECALLS HAVE BEEN REPAIRMAN ON LASHES HAVE FALLEN OFF MY INSIDE WITH MY GAUGES IT IS COMING APART MY PHONE AREAS DON'T WORK ANYMORE MY AXLE OR STUDS IN THINGS HAVE BEEN MESSED UP THAT MESSED UP MY LIGHTS IN THE INSIDE OF THE CAR KEEPS FLICKERING.NOW MY ENGINE LIGHT HAS COME ON IT WON'T GO OFF THE CAR HAS 214,000+ MILES ON IT AND I DON'T WANT TO BREAK APART I JUST PAID IT OFF.I'VE HAD TO REPLACE THE SERPENTINE BELT TWICE THE RUBBER AROUND THE INSULATION OF THE DOORS IS COMING OFF THE AREAS WHERE YOU CAN SEE YOUR RADIO IN SPEEDOMETER AND FOGGED UP. THE DEALERSHIP TOLD ME I COULDN'T GET THE EGGS AND RADIO FREE FOR SIX MONTHS I HAVE THE SENSOR BUT THEY SAID THEY CAN ACTIVATE IT IN A STANDARD MODEL THE TIRE EXPLODED THREE WEEKS AFTER HAVING THE CAR I REPORTED THE RUBBING SOUND WHEN I FIRST BOUGHT THE CAR AND THEY TOLD ME THAT'S WHAT NEW CARS SOUND LIKE AND THEN WANTS TO TIRE EXPLODED THE FORD DEALERSHIP I TOOK IT TO SEND IT TO THE CORPORATION THEY CLAIM THEY SAID IT WAS ROUTE HAS IT BUT I DIDN'T HIT ANYTHING.THE TRANSMISSION HAD TO BE REPAIRED AFTER SIX MONTHS AND NOW IS ACTING UP AGAIN.
NHTSA complaint #11342411 — an unverified report by a vehicle owner.
THE HEADLIGHTS DO NOT WORK ON THE LOW BEAM SETTING. FOUND THE HEADLIGHT RELAY TO HAVE HEAVY CORROSION. THE FRONT MOST TERMINAL HAS CORRODED OFF OF THE RELAY ENTIRELY AND IS NOW STUCK IN THE ELECTRICAL BOX UNDER THE HOOD OF THE CAR. I NOTICED THIS CONDITION WHEN I WAS DRIVING HOME ON THE HIGHWAY IN THE EARLY EVENING JUST BEFORE SUNSET. I WAS ABLE TO ARRIVE AT HOME BEFORE THE LACK OF LIGHT CAUSED ANY UNSAFE DRIVING CONDITIONS. THE FUSE IS DESIGNATED R11 ON THE ELECTRICAL BOX. IMPROPER SEALING OF THE ELECTRICAL BOX HAS LED TO MOISTURE BE ALOUD IN CAUSING DAMAGES. FAULTY CONSTRUCTION FROM MANUFACTURER.
NHTSA complaint #11342073 — an unverified report by a vehicle owner.
RECENTLY MY DASH LIGHTS WENT OUT AS WELL AS MY TAIL LIGHTS. UPON CHECKING THE FUSE BOX LOCATED UNDER THE HOOD, I FOUND IT FILLED WITH SAND AND OTHER FOREIGN MATERIALS. FURTHERMORE, ALL OF THE FUSES WERE CORRODED AND WHEN I TRIED TO REMOVE THEM, THEY BROKE, THUS I WAS UNABLE TO REPLACE THEM. IT IS APPARENT THAT THIS IS A DESIGN FLAW WITH THIS EQUIPMENT AS THE BOX DOES NOT PROPERLY SEAL EVEN THOUGH IT IS EXPOSED TO THE ELEMENTS UNDERNEATH THE HOOD. AFTER RESEARCHING FURTHER, I DISCOVERED THIS IS A VERY COMMON PROBLEM AMONG 2011 FORD FIESTA OWNERS AND THAT THE REPAIR FOR THIS IS VERY COSTLY. BECAUSE THIS IS A KNOWN PROBLEM, IT WOULD SEEM THAT FORD SHOULD BE RESPONSIBLE FOR CORRECTING THIS DESIGN FLAW AS THIS IS A SAFETY ISSUE THAT MAKES THE VEHICLE UNUSABLE AFTER DARK. FURTHERMORE, I AM CONVINCED THAT OTHER FUSES WILL SOON FAIL AND THEN THE VEHICLE MAY NOT BE USEFUL UNDER ANY CIRCUMSTANCES. IN ADDITION, I HAD BEEN EXPERIENCING INTERMITTENT ENGINE STOPPAGES WHILE AT A STOP LIGHT OR WHEN IDLING IN TRAFFIC. THERE WAS NO REASON FOR THIS TO OCCUR AND I SUSPECT THIS IS ALSO RELATED TO THE ELECTRICAL FUSE BOX ISSUE. WOULD YOU PLEASE LOOK INTO THIS ISSUE AND HELP PROTECT CONSUMERS FROM A DESIGN FLAW THAT IS BEYOND OUR CONTROL. I'VE ATTACHED A PHOTO OF WHAT THE FUSE BOX LOOKED LIKE THE FIRST TIME I EVER OPENED IT.
NHTSA complaint #11323774 — an unverified report by a vehicle owner.