53 of the
2,511 complaints filed about the Ford Flex
are about the glass, mirrors and wipers —
2% of everything owners reported.
The worst model year for it is 2019.
53
Complaints
2%
Share of all complaints
0
Crashes
0
Fires
Windows, Mirrors & Wipers complaints by model year
Rear (Backup} camera malfunctioning. Recall 25V6595. Two (2) Dealers state that there is no recall (Fritt's Ford, Raceway Ford Riverside Ca). VIN [XXX] This is ongoing. There was no accident. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11745990 — an unverified report by a vehicle owner.
The failed/malfunctioning components involve the rear backup camera system and related electronic driver assistance/safety systems in this 2016 Ford Flex, including the blind spot warning system and parking collision warning features. The condition is intermittent but ongoing and the vehicle is available for inspection upon request. The backup camera intermittently goes blank, freezes, displays improperly, or becomes unavailable while the vehicle is in reverse. At times, the blind spot warning system and parking collision warning features also intermittently fail or become unavailable. These failures create a significant safety risk by impairing rear visibility and reducing driver awareness of nearby vehicles, objects, or pedestrians during backing and parking maneuvers. The problem has been occurring for more than one year. The issue has been reproduced and confirmed by the dealership, which has stated that the vehicle is subject to an open safety recall. However, the dealership reports that parts and/or the final repair remedy are still unavailable, and no repair has been completed despite repeated attempts to obtain recall service. The vehicle has been inspected by the dealership/manufacturer representative in connection with the recall condition. No police or insurance inspection was involved because no crash has yet occurred. Prior to and during the failures, warning messages and symptoms intermittently appear, including loss of the camera display and temporary unavailability of driver assistance features. The failures may occur without warning and have been recurring for over one year. The unresolved condition affects the safe operation, usability, and value of the vehicle. Backup cameras and related driver assistance systems are important federally regulated safety features, and the manufacturer has not remedied this safety recall within a reasonable period of time.
NHTSA complaint #11739267 — an unverified report by a vehicle owner.
What component or system failed or malfunctioned, and is it available for inspection upon request? MULTIPLE DRIVER AID FUNCATIONS IN-OP. DRIVER DOOR LOCKS WILL NOT LOCK OR UNLOCK, DRIVER DOOR LOCK AND UNLOCK SWITCH WILL NOT OPERATE ANY LOCKS, PASSENGER DOOR MIRROR WILL NOT MOVE, SEAT MEMORY WILL NOT SAVE, REAR VIEW MIRROR WILL NOT AUTO DIM AND THERE IS NO MANUAL OPTION TO ADJUST THE MIRROR RESULTING IN IMPACTED NIGHT VISABLITY, REAR VIEW CAMERA DOES NOT DISPLAY ON SCREEN BUT WILL BEEP WHEN CLOSE TO AN OBJECT. NOT CODES OR DASH WARNINGS DISPLAYED TO STORED. How was your safety or the safety of others put at risk? IMPACTED VISIBLY WHILE DRIVING. UNABLE TO ADUST PASSENGER MIRROR TO SEE BLINK SPOT OR ALONG PASSENGER SIDE OF VEHICLE. UNABLE TO LOCK OR UNLOCK DRIVER DOOR, IF LOCKED ITS NOT ALLOWING ME TO ENTER THE VEHICLE AND HAVE TO ENTER VIA PASSENGER DOOR. AUTO DIM IMPACTS VISABLITY WITH DRIVING AT NIGHT. REAR BACK UP CAMERA IN-OP IS DAMGEROUS IN NUMEROUS ASPECTS. Has the problem been reproduced or confirmed by a dealer or independent service center? PROBLEM IS CONSTANT. NOT TAKING TO A DEALER DUE TO RIDICULOUS PRICES AND DIAG FEES. I'M A TECH AND TRIED TO DIAGNOSE ISSUES WITH NO ANSWERS. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? NOT YET. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? UNKNOWN. PURCHASED PRIVATE PARTY WITH ISSUES (05/01/2026). LOOKED AT 3 OTHER FORD FLEXS FROM THIS GENERATION THAT ALL HAD THE SAME ISSUES WHEN LOOKING TO PURCHASE A VEHICLE AND NO ONE HAD A SOLUTION FOR IT.
NHTSA complaint #11736539 — an unverified report by a vehicle owner.
1) rear camera recall since November 2024, still no action. No rear vision on camera. 2) trim panel on driver door has flown off on highway twice, have area covered with black tape for a year now. I have heard nothing from Ford or dealer. Can't even get through to the dealer's service dept.
NHTSA complaint #11734562 — an unverified report by a vehicle owner.
Rear view camera inoperative. Safety recall issued Dec of 24 and still no sign of a remedy from Ford. That makes 2 Safety recalls on my vehicle with no fix. The other 25V732 was issued Nov 25. I’ve already had 2 incidents that resulted in minor bumps and scratches in the rear due to loss of the camera. Great feature when you have it working
NHTSA complaint #11729438 — an unverified report by a vehicle owner.
My 2017 Ford Flex has an open safety recall for the rearview camera system (Ford Recall 25S49 / NHTSA Recall 25V695). The recall states the camera may display a blank image or show the message “Camera Unavailable” when the vehicle is placed in reverse. My vehicle is actively experiencing this exact failure. The screen frequently displays “Camera Unavailable,” preventing the rearview camera safety feature from functioning when the vehicle is put in reverse. I received the recall notice in October 2025. Since then I have contacted my Ford dealership several times and have been told that parts are still not available to repair the recall. Ford initially provided an estimated remedy date of January 2026. This date was later moved to June 20, 2026. I was recently informed that the date has now been removed completely and there is no estimated timeline for when the recall repair will be available. The safety recall remains unresolved while the defect continues to occur on the vehicle. The rearview camera is an important safety feature that assists drivers when reversing. I am submitting this complaint because the recall repair has been delayed for many months while the safety defect is actively occurring.
NHTSA complaint #11723530 — an unverified report by a vehicle owner.
Hello, I recently submitted a safety complaint regarding my 2017 Ford Flex. The complaint number is XXX. I would like to add additional information that I forgot to include in the original report. The vehicle’s power liftgate has intermittently opened on its own while the vehicle was parked. There have been occasions where I came outside and found the liftgate open overnight in my driveway. This issue appears to be intermittent and part of the same electrical problems affecting the backup camera system described in my complaint. Please add this information to my existing complaint. Thank you, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11723541 — an unverified report by a vehicle owner.
I brought my 2019 Ford Flex to World Ford Pensacola for two open safety recalls: 25SA9 (Rearview Camera) and 25SB8 (B-Pillar Trim). Despite the B-pillar trim being already detached (failed component), the dealer refused to document the inspection for recall 25SB8. Furthermore, on Invoice #XXX, they incorrectly documented recall 25SA9 as ‘Only for Mustang’, even though my vehicle is a Ford Flex. This dealer is providing false documentation and refusing to record safety-critical defects on the official OASIS report. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11716860 — an unverified report by a vehicle owner.
Component or System Failed: The rearview/backup camera system has failed. The image consistently displays upside down when the camera activates, and at times the camera does not turn on at all. The system remains installed in the vehicle and is available for inspection upon request. Safety Risk: This malfunction severely impairs rear visibility when reversing, creating a significant safety hazard. The distorted image increases the risk of backing into pedestrians, objects, or other vehicles, especially in crowded areas or where children may be present. Problem Confirmation: The problem has been reproduced multiple times by me. It has not yet been confirmed by a dealer or independent service center. Inspection History: The vehicle has not yet been inspected for this specific issue by the manufacturer, police, insurance representatives, or other parties. Warning Lamps / Messages: No warning lamps or dashboard error messages appear when the failure occurs. The first occurrence was around [insert approximate date/mileage], and the problem has been ongoing since then. Additional Information: I am aware that Ford has an active recall for backup camera failures on certain models. My vehicle exhibits the same symptoms, but my make/model is not currently included in that recall. This is an ongoing problem. Not one specific incident.
NHTSA complaint #11686323 — an unverified report by a vehicle owner.
Similar to the issues per Ford Recall 25S72, the backup camera screen turns blue, then black with an indication, “Camera Unavailable.” This drastically increases the risk of accidents, particularly in crowded parking lots, driveways, or areas with pedestrians and children may be present. There have been numerous accounts of older Flex cameras failing in a similar manner.
NHTSA complaint #11670857 — an unverified report by a vehicle owner.
The contact owns a 2019 Ford Flex. The contact stated that after it had rained, the front driver’s side footwell filled up with water. The vehicle was taken to the dealer where the mechanic discovered that the drain in the sunroof was clogged. The dealer was aware of the failure and repaired the vehicle. The contact recently stated that the failure had returned and the driver’s and passenger’s side footwells were filled with water. The contact also stated that the headliner had become stained and soaked with water. Additionally, the contact stated that there was a mildew odor inside the vehicle due to the failure. The manufacturer was notified of the failure but offered no assistance. The contact was referred to the NHTSA to report the failure. The vehicle was not repaired. The failure mileage was approximately 95,000.
NHTSA complaint #11668067 — an unverified report by a vehicle owner.
The vehicle has a panoramic roof with each of the three windows having a roller sunshade. Two of three roller sun shades have failed or are not working causing excessive glare and heat in the vehicle.
NHTSA complaint #11659753 — an unverified report by a vehicle owner.
When reverse gear is selected: The rear backup camera stop providing rear view. It sometime is a blank screen or reports rear camera is not available. With out the camera working as designed reverse collisions may not be avoided. I did contact the local ford dealer and they advised it was not a warranty issue. No other warning lights display.
NHTSA complaint #11631257 — an unverified report by a vehicle owner.
Rear view camera does not work permanently sometimes image is upside down or no image. A lot of times this happens while backing up creating a safety hazard as we can hit other cars or people.
NHTSA complaint #11629262 — an unverified report by a vehicle owner.
2019 Ford Flex Back-up camera view is always upside and sometimes delayed or unavailable when the car is put into reverse. Software updates are current. The camera going out, delayed, and being upside down when backing up is definitely a safety issue. There are no longer wheel guidance lines available. The car is 5 years old and the camera worked for about the first two years. There were no warning signs for the problem. Thought a recall would be issued.
NHTSA complaint #11620035 — an unverified report by a vehicle owner.