Owners have filed 323 complaints
about the 2009 Ford Focus with NHTSA between 2009 and 2026.
The largest single group is the electrical system.
Across this model's run it ranks 11 of 20 worst.
The letter says how bad. This says what kind — whether this year drew
an unusual number of complaints, unusually dangerous
ones, or failures that arrived unusually early.
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 11
Against the median year of the Ford Focus. 50 means typical for this
model; 100 means roughly double.
Severity — 96
18.6% of these complaints
involved a crash, fire, injury or death, against a national rate of
9.7%.
Early failure — 63
37% of failures with a mileage on record happened under
36,000 miles, against a national rate of
29%.
NHTSA files every complaint against a named sub-assembly, not just a
system. This is the difference between knowing it was "the engine" and
knowing which part of it — the list to hand a mechanic.
Body
933.3%
Ignition
414.8%
Pressure Monitoring AND Regulating Systems
311.1%
Door
311.1%
Frontal
311.1%
Latch
27.4%
Sun/Moon Roof Assembly
27.4%
Fluid
13.7%
When it fails
Odometer readings owners gave when they filed. About half of all
complaints include one.
Under 1,000 miles
10.4%
1,000 – 9,999 miles
248.8%
10,000 – 24,999 miles
4014.7%
25,000 – 49,999 miles
7427.2%
50,000 – 74,999 miles
4717.3%
75,000 – 99,999 miles
4215.4%
100,000 – 149,999 miles
3713.6%
150,000+ miles
72.6%
NHTSA crash tests
The agency crash-tested this model year itself. These are its own
photographs and star ratings.
These stars come from the pre-2011 crash test programme. NHTSA
rebuilt the programme for the 2011 model year and states that
ratings either side of that change are not comparable — so do
not read these against a 2011-or-newer car's stars.
Frontal crash test
Side barrier crash test
Frontal crash test
Photographs taken by NHTSA during its own New Car Assessment Program crash
tests of this model year. Public domain.
Configuration
Overall
Front
Side
Rollover
2009 Ford Focus 2-DR. Hatchback w/SAB
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2009 Ford Focus 4-DR. w/SAB
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When owners complained
A spike years after the car went on sale usually means a part wearing
out on schedule across the whole fleet — the kind of pattern no single
owner can see from inside their own car.
Feb 2009peak 12May 2026
Complaints that involved harm
Reports where the owner recorded a crash, a fire, an injury or a death.
Aberdeen, WACrash
UNKNOWN OR OTHER
incident [XXX], Parking in front of Physical Therapy clinic, suddenly the motor revved and car shot across the sidewalk and went through the wall of the clinic. No one was there and no one was hurt. Insurance was notified. (Hartford) Googling Auro malfunctions for Ford Focus, I come across several things which could have malfunctioned and caused "unpredictable acceleration. Car had within 2 weeks had been to automotive shop for maintenance. I think this was a serious malfunction and should have been noticed. thanks, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11739783 — an unverified report by a vehicle owner.
Aberdeen, WACrash
FUEL/PROPULSION SYSTEM
incident [XXX], Parking in front of Physical Therapy clinic, suddenly the motor revved and car shot across the sidewalk and went through the wall of the clinic. No one was there and no one was hurt. Insurance was notified. (Hartford) Googling Auro malfunctions for Ford Focus, I come across several things which could have malfunctioned and caused "unpredictable acceleration. Car had within 2 weeks had been to automotive shop for maintenance. I think this was a serious malfunction and should have been noticed. thanks, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11739783 — an unverified report by a vehicle owner.
at 120,000 milesBakersfield, CACrash1 injured1 killed
WHEELS
LEFT REAR HUB CAME OFF CAR ON FREEWAY, CROSSED OVER TO OTHER SIDE, AND KILLED ANOTHER DRIVER IN THE OPPOSITE DIRECTION, AND HE HAD HIS 12 YEAR OLD DAUGHTER NEXT TO HIM. I GUESS THIS HAS HAPPENED WITH THE 2001 FORD FOCUS, FORD KNEW ABOUT IT, BUT YET FAILED TO FIX THE PROBLEM, RESULTING IN THIS MANS DEATH. I FEEL THEY SHOULD BE HELD CRIMINALY RESPONSIBLE.
NHTSA complaint #11132798 — an unverified report by a vehicle owner.
Wake Forest, NCCrash
AIR BAGS
FRONT END COLLISION AT 45-50 MPH. AIRBAGS DID NOT DEPLOY IN CRASH
NHTSA complaint #11113860 — an unverified report by a vehicle owner.
at 5,000 milesAlamogordo, NMCrash
STEERING
TL* THE CONTACT OWNS A 2009 FORD FOCUS. WHILE DRIVING 35 MPH, THE BRAKES FAILED AND THE VEHICLE WAS INVOLVED IN A CRASH. THE CONTACT TRIED TO STOP THE VEHICLE ABRUPTLY, BUT THE BRAKES MALFUNCTIONED. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THERE WERE NO INJURIES. THE VEHICLE WAS ABLE TO BE DRIVEN AWAY FROM THE SCENE. IN ADDITION, THE CONTACT STATED THAT THE VEHICLE HAD A HISTORY OF STEERING FAILURE. THE CONTACT STATED THAT THE VEHICLE'S STEERING WHEEL JERKED TO THE RIGHT ON MORE THAN ONE OCCASION AND THE POWER STEERING PUMP WAS REPLACED BY AN INDEPENDENT MECHANIC. A DEALER WAS NOT MADE AWARE OF THE CRASH OR THE STEERING FAILURES. THE MANUFACTURER WAS MADE AWARE OF THE CRASH. THE FAILURE MILEAGE WAS APPROXIMATELY 5,000.
NHTSA complaint #11073128 — an unverified report by a vehicle owner.
at 5,000 milesAlamogordo, NMCrash
SERVICE BRAKES
TL* THE CONTACT OWNS A 2009 FORD FOCUS. WHILE DRIVING 35 MPH, THE BRAKES FAILED AND THE VEHICLE WAS INVOLVED IN A CRASH. THE CONTACT TRIED TO STOP THE VEHICLE ABRUPTLY, BUT THE BRAKES MALFUNCTIONED. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THERE WERE NO INJURIES. THE VEHICLE WAS ABLE TO BE DRIVEN AWAY FROM THE SCENE. IN ADDITION, THE CONTACT STATED THAT THE VEHICLE HAD A HISTORY OF STEERING FAILURE. THE CONTACT STATED THAT THE VEHICLE'S STEERING WHEEL JERKED TO THE RIGHT ON MORE THAN ONE OCCASION AND THE POWER STEERING PUMP WAS REPLACED BY AN INDEPENDENT MECHANIC. A DEALER WAS NOT MADE AWARE OF THE CRASH OR THE STEERING FAILURES. THE MANUFACTURER WAS MADE AWARE OF THE CRASH. THE FAILURE MILEAGE WAS APPROXIMATELY 5,000.
NHTSA complaint #11073128 — an unverified report by a vehicle owner.
The most recent complaints
In the owners' own words, exactly as filed with NHTSA.
Aberdeen, WACrash
UNKNOWN OR OTHER
incident [XXX], Parking in front of Physical Therapy clinic, suddenly the motor revved and car shot across the sidewalk and went through the wall of the clinic. No one was there and no one was hurt. Insurance was notified. (Hartford) Googling Auro malfunctions for Ford Focus, I come across several things which could have malfunctioned and caused "unpredictable acceleration. Car had within 2 weeks had been to automotive shop for maintenance. I think this was a serious malfunction and should have been noticed. thanks, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11739783 — an unverified report by a vehicle owner.
Aberdeen, WACrash
FUEL/PROPULSION SYSTEM
incident [XXX], Parking in front of Physical Therapy clinic, suddenly the motor revved and car shot across the sidewalk and went through the wall of the clinic. No one was there and no one was hurt. Insurance was notified. (Hartford) Googling Auro malfunctions for Ford Focus, I come across several things which could have malfunctioned and caused "unpredictable acceleration. Car had within 2 weeks had been to automotive shop for maintenance. I think this was a serious malfunction and should have been noticed. thanks, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11739783 — an unverified report by a vehicle owner.
Britton, MI
STRUCTURE:BODY
Rocker panels rust out and cause the lifting points on the car unable to be used. Mechanics refuse to work on my car due to not being able to lift the vehicle per manufacturer lifting points.
NHTSA complaint #11549212 — an unverified report by a vehicle owner.
Export, PA
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
The contact owns a 2009 Ford Focus. The contact stated while parked in the driveway, the contact opened both rear doors; however, while attempting to close the doors, the doors failed to latch securely. No warning light was illuminated. The vehicle was taken to an independent mechanic to be diagnosed. The mechanic determined that the latch was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was unknown.
NHTSA complaint #11541362 — an unverified report by a vehicle owner.
at 80,000 milesProvidence, RI
SERVICE BRAKES
The contact owns a 2009 Ford Focus. The contact stated while driving 35 MPH, the contact felt the front passenger’s side brake was seizing. The contact stated there was smoke coming from the brakes. There was no warning light illuminated. The contact pulled over on the side of the road and waited for the vehicle to cool down and the vehicle started operating normally. The vehicle was not diagnosed. The contact had the brakes replaced; however, the failure reoccurred. The manufacturer was not contacted. The failure mileage was 80,000.
NHTSA complaint #11532153 — an unverified report by a vehicle owner.
Murrysville, PA
UNKNOWN OR OTHER
My car started to rough idle, when I go to press the gas pedal there is no rev or acceleration or anything. It came up with a code for the throttle body and had it replaced and it worked fine for a while and then it happened again, so I replaced the throttle body again and it started happening right away again. This has happened at 80 MPH and almost caused an accident! I just want this to be understood, and I am not the only other person having this issue!!
NHTSA complaint #11432987 — an unverified report by a vehicle owner.
at 170,000 milesBelleville, MI
POWER TRAIN
The contact owns a 2009 Ford Focus. The contact stated that the vehicle failed to start-up after multiple attempts without warning. The contact initially took the vehicle to an independent mechanic and the ignition switch and housing were replaced. A few months later, the failure recurred, and the contact took the vehicle back to the same mechanic and had the starter replaced. A few months later after the repair, the failure recurred, and the contact took the vehicle to another independent mechanic who replaced the ignition switch and housing for a second time. After the failure occurred for the fourth time, the initial independent mechanic instructed her to place the vehicle in neutral to see if the restarted. The vehicle was started in neutral and the mechanic replaced the neutral safety switch. Despite the repair, the failure recurred. A dealer was notified of the failure and a representative acknowledged that the failure was a known issue; however, there were no recall for the failure. The manufacturer was also notified of the failure and the contact was provided the same information as the dealer. The manufacturer was then referred to the NHTSA for assistance. The vehicle was not repaired. The failure mileage was approximately 170,000.
NHTSA complaint #11428924 — an unverified report by a vehicle owner.
at 170,000 milesBelleville, MI
ELECTRICAL SYSTEM:IGNITION
The contact owns a 2009 Ford Focus. The contact stated that the vehicle failed to start-up after multiple attempts without warning. The contact initially took the vehicle to an independent mechanic and the ignition switch and housing were replaced. A few months later, the failure recurred, and the contact took the vehicle back to the same mechanic and had the starter replaced. A few months later after the repair, the failure recurred, and the contact took the vehicle to another independent mechanic who replaced the ignition switch and housing for a second time. After the failure occurred for the fourth time, the initial independent mechanic instructed her to place the vehicle in neutral to see if the restarted. The vehicle was started in neutral and the mechanic replaced the neutral safety switch. Despite the repair, the failure recurred. A dealer was notified of the failure and a representative acknowledged that the failure was a known issue; however, there were no recall for the failure. The manufacturer was also notified of the failure and the contact was provided the same information as the dealer. The manufacturer was then referred to the NHTSA for assistance. The vehicle was not repaired. The failure mileage was approximately 170,000.
NHTSA complaint #11428924 — an unverified report by a vehicle owner.
at 170,000 milesBelleville, MI
ENGINE
The contact owns a 2009 Ford Focus. The contact stated that the vehicle failed to start-up after multiple attempts without warning. The contact initially took the vehicle to an independent mechanic and the ignition switch and housing were replaced. A few months later, the failure recurred, and the contact took the vehicle back to the same mechanic and had the starter replaced. A few months later after the repair, the failure recurred, and the contact took the vehicle to another independent mechanic who replaced the ignition switch and housing for a second time. After the failure occurred for the fourth time, the initial independent mechanic instructed her to place the vehicle in neutral to see if the restarted. The vehicle was started in neutral and the mechanic replaced the neutral safety switch. Despite the repair, the failure recurred. A dealer was notified of the failure and a representative acknowledged that the failure was a known issue; however, there were no recall for the failure. The manufacturer was also notified of the failure and the contact was provided the same information as the dealer. The manufacturer was then referred to the NHTSA for assistance. The vehicle was not repaired. The failure mileage was approximately 170,000.
NHTSA complaint #11428924 — an unverified report by a vehicle owner.
at 130,000 milesAcworth, GA
ELECTRICAL SYSTEM
THE FUEL PUMP KEEP DISABLING! WHEN TRYING TO CRANK THE CAR IT WILL CONTINUE TO TURN OVER AFTER THE KEY HAS BEEN PULLED BACK OUT OF THE START POSITION
NHTSA complaint #11349109 — an unverified report by a vehicle owner.
at 130,000 milesAcworth, GA
FUEL/PROPULSION SYSTEM
THE FUEL PUMP KEEP DISABLING! WHEN TRYING TO CRANK THE CAR IT WILL CONTINUE TO TURN OVER AFTER THE KEY HAS BEEN PULLED BACK OUT OF THE START POSITION
NHTSA complaint #11349109 — an unverified report by a vehicle owner.
at 122,827 milesLakeland, TN
ELECTRICAL SYSTEM
TL* THE CONTACT'S SON OWNS A 2009 FORD FOCUS. THE CONTACT SON STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE LOSS MOTIVE POWER WITHOUT WARNING. THE VEHICLE WAS JUMP STARTED AND RESUMED NORMAL VEHICLE OPERATION. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE IGNITION SWITCH NEEDED TO BE REPLACED. AN UNKNOWN DEALER WAS CONTACTED HOWEVER, NO ASSISTANCE WAS PROVIDED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 122,827.
NHTSA complaint #11330138 — an unverified report by a vehicle owner.
at 150,000 milesBoscobel, WI
POWER TRAIN
THE TRANSMISSION STARTED TO HESITATE SHIFTING THEN WOULDNT GO PAST THIRD SHIFT AND THEN COMPLETELY STOPPED WORKING WHILE DRIVING ON THE ROAD.
NHTSA complaint #11310004 — an unverified report by a vehicle owner.
at 120,000 milesAlbion, IN
ELECTRICAL SYSTEM
WHEN I TRY TO START MY CAR, SOMETIMES IT WON'T TURN OVER WHEN TURNING THE KEY. I HAVE TO TRY A FEW TIMES IF NOT MULTIPLE TIMES IN ORDER FOR IT TO START AND IT JUST KEEPS GETTING WORSE OVER TIME.
NHTSA complaint #11301476 — an unverified report by a vehicle owner.
at 89,000 milesWoodstock, MD
POWER TRAIN
TL* THE CONTACT OWNS A 2009 FORD FOCUS. THE CONTACT STATED THAT THE VEHICLE WOULD INTERMITTENTLY SHIFT INTO NEUTRAL AT VARIOUS SPEEDS. THE CONTACT HAD TO WAIT UNTIL HE COULD SHIFT INTO THE CORRECT GEAR IN ORDER TO CONTINUE DRIVING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 04V176000 (POWER TRAIN). THE DEALER AND MANUFACTURER WERE NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 89,000.
NHTSA complaint #11288722 — an unverified report by a vehicle owner.
at 65,000 milesPetersburgh, NY
STRUCTURE:BODY
MY CAR WAS STATIONARY. THE DOORS LOCK AND DO NOT UNLOCK. AFTER HOURS OF SEARCHING THE MANUAL AND GOOGLE I FIGURED OUT HOW TO BYPASS THE AUTOMATIC LOCK AND TURNED THAT OFF SO MY DOORS WOULD NOT LOCK WHILE I DROVE. THAT WORKED FOR A WHILE BUT, THEN THE DOORS JUST STOPPED OPENING FROM THE OUTSIDE. I HAVE BEEN TOLD BY SEVERAL MECHANICS THIS IS AN ISSUE WITH THIS YEAR FOCUS.
NHTSA complaint #11279639 — an unverified report by a vehicle owner.
at 65,000 milesPetersburgh, NY
ELECTRICAL SYSTEM
MY CAR WAS STATIONARY. THE DOORS LOCK AND DO NOT UNLOCK. AFTER HOURS OF SEARCHING THE MANUAL AND GOOGLE I FIGURED OUT HOW TO BYPASS THE AUTOMATIC LOCK AND TURNED THAT OFF SO MY DOORS WOULD NOT LOCK WHILE I DROVE. THAT WORKED FOR A WHILE BUT, THEN THE DOORS JUST STOPPED OPENING FROM THE OUTSIDE. I HAVE BEEN TOLD BY SEVERAL MECHANICS THIS IS AN ISSUE WITH THIS YEAR FOCUS.
NHTSA complaint #11279639 — an unverified report by a vehicle owner.
at 145,000 milesCuba, MO
LATCHES/LOCKS/LINKAGES
TL* THE CONTACT OWNS A 2009 FORD FOCUS. THE CONTACT STATED THAT THE REAR DOORS FAILED TO LOCK AND UNLOCK AND WERE INOPERABLE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT A MODULE NEEDED TO BE RESET. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS APPROXIMATELY 145,000.
NHTSA complaint #11268988 — an unverified report by a vehicle owner.
Jonesboro, AR
ELECTRICAL SYSTEM
MY IGNITION IS NOT WORKING. I TURN THE KEY OVER AND OVER AND OVER AND THE CAR WON'T START. THE LIGHTS COME ON, THE BATTERY IS CHARGED, THE AIR WORKS, BUT THE VEHICLE WON'T START. I USED TO BE ABLE TO GET IT STARTED BUT I NOW HAVE BLISTERS ON MY HAND FROM TRYING TO START THIS CAR.
NHTSA complaint #11268271 — an unverified report by a vehicle owner.
at 160,000 milesChester, SC
ELECTRICAL SYSTEM
THIRD TIME HAVING A PROBLEM WITH IGNITION SWITCH! CAR WILL TURN ON BUT WON'T START, COSTING MORE TO FIX THAN THE CAR IS WORTH.
NHTSA complaint #11234649 — an unverified report by a vehicle owner.
at 88,000 milesFlowery Branch, GA
UNKNOWN OR OTHER
THE THROTTLE CONTROL LIGHT HAS BEGUN GOING OFF ( TWICE NOW) BUT ONCE TURNED OFF AND TURNED BACK ON IT DOES NOT COME ON. WHEN IT COMES ON IT LOOSES POWER AND THERE ARE ISSUES WITH ACCELERATION. IT HAS ONLY DONE IT AFTER A LONG DRIVE AND GOING (MOVING) AT A NORMAL PACE OF ABOUT 45 TO 55 MILES AND HOUR. IT HAS NOT GONE OFF AT A TIME THAT ALLOWS IT TO BE DIAGNOSED BY A PROFESSIONAL AND THEY HAVE NOT BEEN ABLE TO GET IT TO REGISTER WHEN HOOKED TO THE COMPUTER,. THE LIGHT IS NO LONGER ON AND DOES NOT NOT ILLUMINATE IN AROUND TOWN DRIVING.
NHTSA complaint #11231225 — an unverified report by a vehicle owner.
North Royalton, OH
SEAT BELTS
MY SEAT BELT ON THE DRIVERS SIDE WOULD NOT UNLOCK AFTER SEVERAL MINUTES I LOOKED MORE CLOSELY AND I WAS ABLE TO UNLOCK IT...BUT NOW IT WILL NOT LOCK ...IT IS NOT LATCHING LIKE A SPRING OR SOMETHING ISNT WORKING...I WAS STATIONARY TRYING TO EXIT MY CAR AT MY APARTMENT
NHTSA complaint #11220764 — an unverified report by a vehicle owner.
at 135,000 milesHernando, MS
UNKNOWN OR OTHER
IGNITION MODULE...IGNITION SWITCH. CAR WON'T START WITH KEY, UNLESS PUSHED IN HARD, AND EVEN THEN IT TAKES SEVERAL TIMES FOR IT TO START.
NHTSA complaint #11218119 — an unverified report by a vehicle owner.
at 101,000 milesVermilion, OH
LATCHES/LOCKS/LINKAGES
TL* THE CONTACT OWNS A 2009 FORD FOCUS. THE CONTACT STATED THAT THE REAR DRIVER'S DOOR WOULD NOT LOCK AND THE REAR PASSENGER DOOR WOULD NOT UNLOCK. ED MULLINAX FORD (8000 LEAVITT RD, AMHERST, OH 440011, 440-296-3021) STATED THAT THERE WAS NO RECALL ON THE VEHICLE. AN INDEPENDENT MECHANIC WAS CONTACTED AND QUOTED A REPAIR COST THAT WAS LESS THAN THE DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 101,000.
NHTSA complaint #11181517 — an unverified report by a vehicle owner.
at 43,165 milesBurlington, TX
POWER TRAIN
I HAD JUST GOT IN MY CAR TO GO GROCERY AND I STARTED UP MY ENGINE AND SHIFTED INTO DRIVE. HOWEVER, I WAS GOING UP TO 5000 RPMS JUST TO GO 30MPH AND IT DIDN'T FEEL RIGHT WHEN I WAS DRIVING, SO I PULLED OVER AND STOPPED THE CAR. WHEN I DID THIS, I NOTICED THAT THE CAR WAS ONLY FUNCTIONAL IN DRIVE. I WOULDN'T ALLOW ME TO REVERSE AND THE WHEELS WERE LOCKED IN NEUTRAL. SO, I CALLED FOR MY PARENTS FOR HELP. WE KNEW THERE WAS SOMETHING WRONG WITH THE TRANSMISSION, SO WE USED A CODE READER TO SEE IF THE CAR WAS GIVING AN ERROR MESSAGE BUT IT DIDN'T HAVE ONE AND PUT IN NEW TRANSMISSION FLUID. AFTER LOOKING ONLINE, WE NOTICED THAT THE FORD FOCUSES FROM 2010-2015 WERE ALSO HAVE TRANSMISSION ISSUES. SO WE HAD IT TOWED TO A FORD DEALER AND SERVICE CENTER LOCATION. WE TOLD THEM THE ISSUES WE WERE HAVE AND PAID FOR DIAGNOSTICS BUT THEY DO ANYTHING DIFFERENT FROM WHAT WE HAD DONE. I WAS TOLD MY YEAR WAS NOT ONE OF THE RECALLED ONES, SO I WOULD HAVE TO PAY ABOUT 5,00 TO REPLACE IT. HOWEVER, I TOLD THEM THAT IT HAD LESS THAN 50,000 MILES AND A TRANSMISSION SHOULD AT LEAST BE ABLE TO LAST UNTIL 50,000 BUT THEY SAID THEY COULDN'T HELP ME AND I WOULD HAVE TO PAY FULL PRICE.
NHTSA complaint #11173692 — an unverified report by a vehicle owner.
