Ford Focus seat problems

SEATS

1) A bracket that connects the seat to the rails that are attached to the floor had a weld break. Photos provided below. 2) The seat is no longer attached to the car in this particular part 3) No 4) I took the car to my dealer who did not physically look at it but refused to do anything to help me because the car was no longer within warranty period. They could provide me a quote only after I paid a $220 diagnosis fee. The part to repair is $1,020 before diagnosis charge, labor, and tax. 5) There were no warning or symptoms prior to the failure.

NHTSA complaint #11471895 — an unverified report by a vehicle owner.

SEATS

Back latch that makes the seat fold down won’t snap back into place.

NHTSA complaint #11470991 — an unverified report by a vehicle owner.

SEATS

[XXX] IS MY NAME. THIS ABOUT MY 2012 FORD FOCUS WHICH I BOUGHT IN 2014 WITH 27000 MILES. IN JULY 2020 IT HAS ABOUT 65000 MILES. IT HAS BEEN USED FOR LOCAL DRIVING, NOT FOR COMMUTING. AFTER I DROVE IT SEVERAL THOUSANDS OF MILES I DISCOVERED THAT THERE WAS A LEAK IN THE ROOF ABOVE THE DRIVER'S SHOULDER AND HEAD AS WELL AS OVER THE DRIVER'S FRONT SIDE WINDOW. THE LEAK WOULD OCCUR ONLY AFTER HEAVY SUSTAINED RAIN DOWN POURS. I THOUGHT THAT THE SUNROOF HAD SOMEHOW OWNED BUT I COULD NO SEE ANY OPENING AT ANY TIME. AFTER SEVERAL LEAKS OCCURRED DURING HEAVY RAINS I TOOK THE CAR TO THE DEALER. THEY GAVE ME AN APPOINTMENT ON A MONDAY IN THE MIDDLE OF THE MONTH WHEN THE WATER MAN COMES! I TOLD THEM THE PROBLEM AND ASKED WHAT I SHOULD DO. THE SERVICE BOSS TOLD ME TO PARK IT IN A GARAGE THE BILL WAS 264 DOLLARS. I WAS NOT HAPPY. THEY HAD TO CLEAN A PASSAGEWAY FROM THE CAR ROOF AND WINDOWS THAT PASSES THROUGH THE DOOR AND FRONT BODY TO THE PAVEMENT. IT TAKES A WHILE TO GET CLOGGED AGAIN AND IT IS TIME FOR THE WATERMAN. IT NOT NECESSARY TO HAVE A SUNROOF FOR THIS LEAK TO OCCUR. IK THINK THAT THIS SITUATION IN THE 2012 FORD FOCUS IS COMMON AND SHOULD BE CONSIDERED AS A RECALL ISSUE. IS THERE ANY WAY THAT NHTSA WOULD PURSUE SUCH AN ACTION. THE LEAKING OCCURS WHEN IT IS RAINING VERY HEAVILY. IT HAS OCCURRED WHILE THE CAR IS PARKED WHEN I HAVE DRIVEN WHILE IT RAINED. THE WATER WOULD DRIP ON MY LEFT SIDE AND LEG, OCCASIONALLY ON MY HEAD.SINCE 08/15/2016 AND ONGOING IN HEAVY RAIN WHILE THE CAR IS PARKED AND WHILE I AM DRIVING IF IT RAINS HEAVILY. THERE WAS EVIDENCE IN THE CAR INSIDES THAT THE LEAKAGES HAD OCCURRED BEFORE I BOUGHT THE CAR FROM THE FORD DEALER IN NANUET, NY. [XXX] , [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

NHTSA complaint #11340726 — an unverified report by a vehicle owner.

SEATS

FORD FOCUS PURCHASED NEW FOR OUR DAUGHTER IN 2016. WE ALL NOTICED A STUTTER OR JERKING MOTION UPON ACCELERATION AND ODD FEELING WHEN IT SHIFTED GEARS. . THIS HAS BEEN GOING ON FOR YEARS. THIS CARS IS ESSENTIALLY ALL MY DAUGHTERS. I ADVISED HER AS WELL AS CALLING MYSELF TO THE DEALERSHIP WE PURCHASED IT FROM BECAUSE SHE WANTED TO TAKE IT IN FOR AN OIL CHANGE OR TIRE ROTATION. SHE ADVISED THEM OF THE ISSUE MANY TIMES,NO EVERY TIME SHE TOOK IT UP THERE. SHE WAS ALWAYS TOLD IT WAS "NORMAL" AND NOTHING WAS WRONG WITH IT. SO WE TRUSTED THEM THAT FOR SOME ODD REASON THIS IS NORMAL. JAN 2020. SHE WAS DRIVING AND THE CAR BEGAN TO SHUDDER VERY BADLY THE CHECK ENGINE LIGHT CAME ON AND IT BEGAN TO STOP IN THE ROAD LIKE SHE WAS BREAKING . SHE DESCRIBED IT AS THE CAR WAS JUST BREAKING ON ITS OWN TYPE FEELING IN THE MIDDLE OF A BUSY ROAD. SHE BROUGHT IT SLOWLY TO THE DEALERSHIP RIGHT AWAY AS IT WAS NOT DRIVABLE.APPARENTLY IT IS AN TRANSMISSION ISSUE. A WELL KNOWN ONE! I WILL PROVIDE THE SERVICE RECORD IN THIS FOR YOU TO SEE WHAT WAS REPLACED THE NUMBERS AND CODES ETC . IT WAS AT THE SHOP JAN 10-13TH . WELL THEY DID REPLACE SOME PARTS IT WAS STILL DOING THE JERKING STUTTER WHEN ACCELERATING AFTER THE REPAIRS. AGAIN SHE ASSUMED THAT WAS NORMAL BECAUSE WE HAVE BEEN TOLD THAT MANY TIMES AND WE THOUGHT MAYBE THE ACTUAL PROBLEM SHE HAD WAS FIXED. IT WAS NOT. THE TRANSMISSION ISSUE WILL NEVER BE FIXED FROM WHAT I AM LEARNING TODAY IN REGARDS TO THIS 2016 FOCUS IN THE NEWS . I AM REACHING OUT FOR SOMEONE TO LISTEN TO ALL OF US. IT IS NOT A COINCIDENCE THAT SO MANY OF US CAN NOT SEEM TO GET OUR VEHICLES FIXED AT LEAST IF THEY CAN NOT FIX THEM TAKE THEM BACK! I NEVER KNEW THIS WAS SUCH A HUGE ONGOING PROBLEM WITH ESSENTIALLY DEFECTIVE VEHICLES.. FORD NEEDS TO BE HELD RESPONSIBLE. WE WILL TAKE THE CAR IN AGAIN NEXT WEEK FOR THEM TO TELL US ITS "NORMAL". SEAT ALSO HAS STOPPED ADJUSTING.

NHTSA complaint #11338295 — an unverified report by a vehicle owner.

SEATS

THERE ARE SUPPOSED TO BE 2 BOLTS ON THE BACK OF THE DRIVER'S SIDE SEAT. 1 CLOSE TO THE DOOR AND ONE NEXT TO THE CONSOLE. I LOOKED AND NOTICED THAT THERE WAS NO BOLT IN THE MACHINED HOLE CLOSEST TO THE REAR OF THE CENTER CONSOLE. I NOTICED THIS WHILE THE CAR WAS STATIONARY, WHILE I WAS VACUUMING THE FLOOR.

NHTSA complaint #11329124 — an unverified report by a vehicle owner.

SEATS

ONE OF THE 2 REAR BOLTS THAT BOLT THE REAR OF THE DRIVER'S SEAT TO CAR FLOOR IS MISSING. I NOTICED THIS WHEN I WAS VACUUMING THE CAR OUT. THE SEAT IS ONLY BOLTED A 3 POINTS AND IS A MAJOR SECURITY ISSUE.

NHTSA complaint #11329132 — an unverified report by a vehicle owner.

SEATS

PURCHASED THE CAR USED IN 2014 WITH APPROXIMATELY 26,000 MILES FROM SCHULTZ FORD ROUTE 304, BARDONIA, NY FOR ABOUT $18,000. IN 2017 IT WAS NOTICED THAT DURING RAINING WATER WAS ENTERING THE CAR INTERIOR ABOVE THE LEFT WINDOW ONTO THE DRIVER'S SEAT AND ONTO THE FRONT LEFT FLOOR MAT WHERE IT WOULD POOL. SUBSEQUENTLY THE INTERIOR WETNESS WAS HEAVIER AS THE RAIN WAS HEAVIER WHETHER CAR IS PARKED OR IN MOTION. THE WATER NEEDED TO BE SOAKED UP WITH TOWELS AND SPONGES AS NECESSARY. THEN AN APPOINTMENT WAS MADE WITH SCHULTZ DEALERSHIP AND REPAIR TO REMEDY THE PROBLEM. THE APPOINTMENT WAS MADE WITH 'THE WATER MAN' ON A MONDAY THAT HE WAS SCHEDULED TO BE AT SCHULTZ'S FORD DEALERSHIP (ONCE OR TWICE A MONTH). THE LEAK WAS FIXED BY THE WATER MAN FOR $265 WHO USED TOOLS TO RE-EMERGING OUT MOSTLY TREE AND PLANT DEBRIS THAT FELL ON THE CAR AND SOMEHOW ENTERED THE DRAINING CHANNELS THAT ALLOW THE ENTERING RAIN WATER TO DRAIN THROUGH THE ROOF AND DOORS TO THE GROUND. I ASKED THE SUPERVISOR OF THE SCHULTZ SERVICE CENTER WHY THE CAR HAD A LEAKING PROBLEM AND WHY ISN'T THERE RECALL FOR THE PROBLEM, AND WHAT CAN I DO TO ELIMINATE OR ALLEVIATE THE PROBLEM. HIS SNIDE RESPONSE WAS 'PARK YOU CAR IN A GARAGE WHEN NOT DRIVING!' AFTER THE LEAK WAS TENDED TO BY SCHULTZ DEALERSHIP THE LEAKS WERE GREATLY MINIMIZED , BUT THEY SLOWLY RETURNED OVER MONTHS AND MONTHS UNTIL NOW THEY ARE AS BAD AS THEY WHEN WE FIRST HAD THE 'WATER MAN' REMEDIATE THE PROBLEM TEMPORARILY. THIS VEHICLE SAFETY COMPLAINT IS BEING MADE TO ALERT THE AGENCY TO THIS PROBLEM IN THE 2012 FORD FOCUS CAR, AND TO ASK YOU TO SEE IF THERE IS A SYSTEMATIC SAFETY PROBLEM IN WATER LEAKAGE FOR THIS FORD MODEL THAT SHOULD RESULT IN A RECALL FOR THIS MODEL. THERE IS A GREAT DANGER THAT THIS CONTINUAL LEAKAGE PROBLEM COULD CAUSE MICROBE AND MOLD PROBLEMS DUE TO MOISTURE ACCUMULATION.

NHTSA complaint #11309504 — an unverified report by a vehicle owner.

SEATS

CAR HAD PROBLEMS WITH DRIVER SEAT NOT CLOTHING IN RIGHT AND SOMETIMES MOVES BACK WHILE DRIVING. SEATBELTS DO NOT WANT TO CLICK RIGHT AND HAVE TO PUSH IN MULTIPLE TIMES BEFORE YOU CAN FASTEN BELTS. WHILE TRYING TO ACCELERATE THE TRANSMISSION STALLS AND JERKS FORWARD AND VEHICLE SOMETIMES SHAKES WHILE DRIVING. DOES NOT WANT TO PICK UP SORRY EITHER.

NHTSA complaint #11297236 — an unverified report by a vehicle owner.

SEATS

SEVER SHUDDERING WHEN SHIFTING, ESPECIALLY FROM 1ST TO 2ND GEAR; PRE-SHIFTING AT LOW RPM'S AND SLIPPING GEARS; STALLING AND NEAR-STALLING WHEN ATTEMPTING TO ACCELERATE OR WHEN ON AN INCLINE; BACK SEATS COME UNLOCKED AND FLY FORWARD WHEN YOU BRAKE HARD- CONTRARILY THE FRONT SEATS FLY BACK WHEN ACCELERATING . FORD DEMANDS PAYMENT FOR ESTIMATE/DIAGNOSTIC EVEN THOUGH THEY ARE WELL AWARE OF THE PROBLEMS WITH THIS LINE OF VEHICLE. EXTENDED WARRANTY WAS OFFERED, AT A SIGNIFICANT CHARGE- SHOULD BE FREE!!!. THESE PROBLEMS HAVE BEEN ONGOING SINCE I INITIALLY PURCHASED THE VEHICLE.

NHTSA complaint #11256155 — an unverified report by a vehicle owner.

SEATS

ONE DAY WHILE FILLING CAR UP.. I NOTICED A FEW DROPS OF GAS ON THE GROUND AFTERWARDS. TODAY I WANTED TO ADD $8 TO MY GAS TANK. THE MOMENT I STARTED PUMPING THE GAS STARTED COMING OUT. I TRIED A FEW TIMES TO CONTINUE BUT I KEPT COMING OUT.

NHTSA complaint #11208766 — an unverified report by a vehicle owner.

SEATS

THE UPPER HALF WHEN I ADJUST IT SOMETIMES DOESN'T CLICK IN ALL THE WAY AND AS I'M DRIVING ONE SIDE WILL GIVE OUT AND CLICK INTO ONE BEHIND THE ONE I SET IT AS AND IT'S ONLY ONE SIDE.

NHTSA complaint #11156748 — an unverified report by a vehicle owner.

SEATS

WHILE DRIVING THE PULL LOOP ON THE BACK OF MY LEFT SHOE BECAME ENTANGLED WITH THE DRIVERSIDE SEAT ADJUSTER LEVER. WHEN I ATTEMPTED TO MOVE MY FOOT FORWARD TOWARDS THE PEDALS I WAS UNABLE AS MY SHOE WAS STUCK. THIS HAS NOW HAPPENED THREE TIMES AND HAS INTERFERED WITH THE SAFE OPERATIONS OF MY VEHICLE. I WAS DRIVING ON THE FREEWAY EACH TIME THIS HAS HAPPENED ON AN EXTENDED ROAD TRIP. I GO TO STRETCH MY KNEE OUT, BRING MY FOOT BACK TOWARDS THE SEAT AND THEN CAN NOT MOVE FORWARD AGAIN.

NHTSA complaint #11143071 — an unverified report by a vehicle owner.

SEATS

"TAKATA RECALL" THE PASSENGER SEAT IS NOT REGISTERING THAT THERE'S SOMEONE SITTING THERE WHO 5'5" AND WEIGHS ALMOST 135 POUNDS AND IS WEARING HIS SEATBELT. SO THE AIRBAG LIGHT ON THE BOTTOM RIGHT OF THE CENTER CONSOLE COMES ON AND SAYS "PASSENGER AIRBAG OFF" AND THE YELLOW AIRBAG LIGHT STAYS LIT UP ON THE DRIVERS DASHBOARD UNTIL THE CAR IS SHUT OFF, ALL WITH SOMEONE WHO'S BIG ENOUGH FOR THE AIRBAG SENSOR TO KNOW HE'S SITTING THERE. ALL VEHICLES HE SITS IN THAT HAVE SENSORS FOR AIRBAGS FOR THE FRONT PASSENGER SEAT ALWAYS READ THAT HE'S SITTING THERE, SO I KNOW HE'S BIG ENOUGH TO SET THE SENSOR OFF AND FOR IT YO KNOW HE'S SITTING THERE AND TO ACTIVATE THE PASSENGER AIRBAG. PICTURES ARE OF THE YELLOW AIRBAG LIGHT ON THE DRIVERS, THE CENTER CONSOLE "PASSENGER AIRBAG OFF", AND A FEW SHOWING WHERE HE'S SITTING IN THE SEAT AND BOTH THE YELLOW LIGHTS ARE STILL ON. THE YELLOW LIGHTS ARE ONLY ON WHEN THE VEHICLE IS RUNNING, IN MOTION, ON HIGHWAY, STOPPED, ON CITY STREETS, TURNING, AND GOING FORWARD. (ITSL'S ALRIGHT TO SHARE ALL PICTURES PUBLICLY, I KNEW THEY'D BE SHARED WITH THE PUBLIC BEFORE TAKING THEM.)

NHTSA complaint #11113710 — an unverified report by a vehicle owner.

SEATS

DRIVER'S SEAT TRACK TO SEAT ATTACHMENT POINT BECOMES LOOSE AFTER 6K MILES, CAUSING SEAT TO MOVE DURING LATERAL LOADS. DEALER REPLACED SEAT TRACK AND ISSUE REPLICATED IN 6K MILES. DEALER FIX WAS TO USE WORM CLAMPS TO REPAIR. THEY STATE THAT THEY WENT TO AN INTERNET FORUM FOR A FIX. AFTER COMPLAINTS, DEALER REPLACED WITH ANOTHER NEW SEAT TRACK. STATE MANUFACTURER HAS NO TSB OR DESIGN CHANGE YET

NHTSA complaint #11088896 — an unverified report by a vehicle owner.

SEATS

DRIVERS SEAT WILL SLIDE SIDE TO SIDE DURING TURNS. ONLY SLIDES ABOUT .5" BUT SLIDES NONE THE LESS. SLIDES LEFT TO RIDE. AFTER MULTIPLE TRIPS TO THE DEALER FINALLY GETTING A NEW SEAT FRAME INSTALLED. THEY WERE VERY HESITANT, BUT THEN FOUND OUT ITS ON BACK-ORDER. BUT THIS COULD LEAD TO INJURY DURING AN ACCIDENT. AS IT MAY HAVE YOU OFF CENTER OF THE AIRBAG IF DEPLOYED. AFTER DOING SOME RESEARCH FOUND, OUT THIS PROBLEM ISNT FIXED WITH NEW SEAT TRACK IT WILL REAPPEAR AFTER SEVERAL MORE THOUSAND MILES OF DRIVING. STARTED TO NOTICE AROUND 7000 MILES, AND HAS GOTTON PROGRESSIVELY WORSE.

NHTSA complaint #11067248 — an unverified report by a vehicle owner.

SEATS

ON 10/23/2015 AT 51,289 MILES, I TOOK THE CAR IN BECAUSE THE CAR INTERMITTERLY WOULD NOT START & WHEN TAKING OFF FROM 1ST TO 2ND GEAR, IT WAS JERKY. I WOULD HAVE TO LET OFF THE GAS. I ALSO EXPERIENCED A RUBBING & SCRAPING SOUND THAT I FOUND OUT IS WHAT THEY SAID WAS THE TRANSMISSION CLUTCH SHUDDERING. THE CLUTCH & TCM (TRANSMISSION CONTROL MODULE) WERE REPLACED UNDER THE FORD TECHNICAL SERVICE BULLETINS TSB15-0120 & TSB-15-0121. ON 10/12/2016 AT 71,906 MILES, I TOOK THE CAR BACK INTO THE SAME LOCAL FORD DEALER FOR SHUDDERING AGAIN. THEY REPLACED THE CLUTCH AGAIN & REPROGRAMMED THE PCM/TCM & PREFORMED AN ADAPTIVE LEARN PROCEDURE. I STILL EXPERIENCE A GRINDING SOUND MAINLY WHILE TURNING, BUT HAVE BEEN ASSURED THAT IT IS NORMAL & NOT AN ISSUE. MY MOST RECENT ISSUE IS MY AIRBAG LIGHT CAME ON STATIONARY (NO FLASHING). I CURRENTLY HAVE LESS THAN 80,000 MILE ON THE CAR. I TOOK IT INTO MY LOCAL FORD DEALER & THE CAR GAVE CODE DTC B00C2-11-OCSM (RIGHT FRONT SEATBELT RETRACTOR ASSEMBLY SHORTED). IT WILL COST OVER $700 TO REPLACE!!! I WAS TOLD IF I AM IN AN ACCIDENT WHERE THE AIRBAGS NEED TO DEPLOY, THEY WILL NOT DEPLOY......NONE OF THEM! LESS IMPORTANT PROBLEMS I'VE EXPERIENCED IS THE MANUAL LUMBAR IN THE DRIVER SEAT BROKE & THE "BEAUTY RING" AROUND THE HEADLIGHT SWITCH CRACKED. FORD DOES NOT SELL JUST THAT PIECE. YOU HAVE TO BUY THE WHOLE COVER THAT ALSO GOES AROUND THE AIR VENT RIGHT ABOVE IT EVEN THOUGH THEY ARE SEPARATE PIECES CLIPPED TOGETHER, WHICH IS $45.

NHTSA complaint #10980416 — an unverified report by a vehicle owner.

SEATS

HEADREST ANGLE CAUSES NECK AND BACK PAINS. I'M ONLY 5'5" AND MY WIFE IS 5'4" THE HEADREST LEANS TOO FAR FORWARD GIVING US POOR SUPPORT AND STRAINS OUR NECK, BACK, AND ARMS BECAUSE IT FORCES OUR HEAD TO CONSTANTLY BE PUSHED FORWARD. REMEDIED THIS BY TURNING THE ENTIRE HEADREST BACKWARDS. POOR DECISION BY NHTSA TO MAKE IT A REGULATION BASED ON WHIPLASH STUDY WITHOUT CONSIDERING 99.99% WE ARE JUST NORMALLY DRIVING.

NHTSA complaint #10927113 — an unverified report by a vehicle owner.