67 of the
1,580 complaints filed about the Ford Fusion Hybrid
are about the throttle and cruise control —
4% of everything owners reported.
The worst model year for it is 2010.
67
Complaints
4%
Share of all complaints
4
Crashes
0
Fires
Acceleration & Cruise Control complaints by model year
Car has intermittent electrical issue that causes ECUs to reboot often times disabling safety systems such as ABS, Airbags, Collision Avoidance, Adaptive Cruise Control, power steering and power brakes. Ford dealer believes that it's a short in a wiring harness. They claim this issue has been seen in several vehicles like mine. Ford was able to reproduce the problem and recommends replacement of a wiring harness ($4k). To date, I have not had an accident, but do not feel safe driving the vehicle if the airbags and other safety systems become inoperable. Yes, all of the dashboard lights come on when this issue occurs - technician states that the whole computer system gets taken down. That's very uncomfortable when you are traveling at highway speed and no longer have safety system. Steering and braking do get impacted but are not inoperable. I can provide videos of the dashboard when these events occur.
NHTSA complaint #11574928 — an unverified report by a vehicle owner.
A WEEK AGO I WAS DRIVING ON THE HIGHWAY @ 70 MPH AND ALL OF THE SUDDEN MY CAR STOPPED FOR NO REASON I LOOKED DOWN AND MY TURN KNOB SHIFTER WAS ON PARK, LUCKY FOR ME THERE WASN'T ANY VEHICLE CLOSE BEHIND ME. I PUT MY EMERGENCY FLASHERS ON AND TURNED MY CAR OFF AND BACK ON AND IT STARTED GOING AGAIN. THEN THE OTHER DAY I STARTED IT AND IT STARTED FINE PUT IT IN REVERSE AND IT SWITCHED TO PARK WHEN I STARTED BACKING OUT OF MY DRIVEWAY AND A WARNING SHOWED UP ON MY SCREEN AND SAID TO STOP SAFELY, SO AGAIN I TURNED IT OFF AND BACK ON AND IT STARTED AND BACKED UP AND DROVE FINE BUT THE WARNING SIGN WAS STILL THERE SO I PULLED BACK IN MY DRIVEWAY TURNED IT OFF LET IT SIT FOR ABOUT AN HOUR, STARTED IT AND THE WARNING SIGN WAS GONE AND IT RAN FINE.
NHTSA complaint #11383173 — an unverified report by a vehicle owner.
2019 FORD FUSION. CONSUMER WRITES IN REGARDS TO ISSUES WITH CRUISE CONTROL. *LD THE CONSUMER STATED THE CRUISE CONTROL WOULD CAUSE THE VEHICLE TO SPEED UP UNINTENTIONALLY. THE CONSUMER RECIEVED A SPEEDING TICKET WHILE USING THE CRUISE CONTROL.
NHTSA complaint #11290551 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2014 FORD FUSION HYBRID. WHILE DRIVING 80 MPH WITH THE CRUISE CONTROL ACTIVATED, THE CONTACT HEARD AN ABNORMAL NOISE AND SAW MULTIPLE UNKNOWN WARNING INDICATORS ILLUMINATED. WHILE ATTEMPTING TO PARK THE VEHICLE ON THE SIDE OF THE ROAD AND SHIFTING THE GEAR INTO PARK, THE VEHICLE FAILED TO STOP AND KEPT MOVING FORWARD. THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 18V471000 (POWER TRAIN). THE CONTACT HAD TO APPLY THE EMERGENCY BRAKE TO STOP THE VEHICLE. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE AND THEN TOWED TO AUTOMAX FORD (LOCATED AT 3301 E CENTRAL TEXAS EXPY, KILLEEN, TX 76543, (888) 927-7951). THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 111,000.
NHTSA complaint #11234901 — an unverified report by a vehicle owner.
CAR WARNING LIGHT PLEASE PULL OVER SAFELY AND THEN CAR LOOSES ALL POWER HAS HAPPED A TOTAL OF 19 TIMES IN 4 MONTHS. STOPPED ME IN MIDDLE IF INTERSECTION TODAY. TWICE. HAPPENS WHEN DRIVING OR STARTING TO DRIVE FROM STILL POSITION.
NHTSA complaint #11209108 — an unverified report by a vehicle owner.
DRIVING ON CITY STREET, SPEED LIMIT 45, UNABLE TO NORMALLY ACCELERATE - DID SO EXTREMELY SLOWLY - NOTICED WRENCH INDICATOR LIGHT AND STOP SAFELY WARNING LIGHT BOTH ON. CAR WOULD ONLY ACCELERATE TO 40MPH DESPITE PRESSING GAS PEDAL DOWN COMPLETELY. COULD NOT DRIVE TO WORK AS IT REQUIRED HIGHWAY DRIVING UP TO 60 MPH AND COULDN'T RISK DANGER OF SLOW OR STALLING VEHICLE. RESEARCH INDICATES THIS IS WELL KNOWN TO FORD (FAULTY THROTTLE BODY) AND WAS PARTIALLY ACCOMMODATED WITH EXTENDED WARRANTY (13N03) BUT OTHERWISE ELIGIBLE HYBRID VEHICLES NOT COVERED BY THAT PROGRAM. DANGEROUS ISSUE + KNOWN TO MANUFACTURER = EVENTUAL LAWSUIT.
NHTSA complaint #11165832 — an unverified report by a vehicle owner.
WELL IT STARTED EARLY THIS YEAR. WHEN DRIVING THE CAR SOME TIME LOSE SPEED. IT SLOW DOW TO IT FEEL LIKE CAR NOT ON. THEN IT HAPPENS SOMETIMES ON HIGHWAY BE DRIVING THEN IT JUST START LOSING ACCELERATION. I HAVE TURN CAR ON AND OFF FOR FEE TIME THEN IT SEEM GO FOR FEE. THEN LOSE POWER. NOW MY CAR WAS SITTING IDLE FOR WHILE NOW IT WON'T ACCELERATE AT ALL FEW PEOPLE SAID IT IN SAFE MODE NO ACCELERATION AT ALL TURN CAR. ON AND NO SPEED WHEN PUSHING PALLAL DOWN
NHTSA complaint #11163459 — an unverified report by a vehicle owner.
GAS PEDAL COMPLETELY BROKE OFF WHILE I WAS DRIVING IN HEAT TRAFFIC ON A RAINY MORNING. NO ONE AT FORD OR THE DEALERSHIP SHOWS ANY INTEREST IN REPLACING THE DEFECTIVE PLASTIC GAS PEDAL; NOT TO MENTION WHAT HAPPENED. THEY ACT AS THOUGH THIS IS A NORMAL MALFUNCTION.
NHTSA complaint #11163007 — an unverified report by a vehicle owner.
WHILE DRIVING 65MPH ON A BACK ROAD LEAVING HARRIS CO. MY CAR STARTED TO SPEED UP WITHOUT ME PRESSING THE PADDLE AND WHEN I PUSHED THE BRAKES I HAD TO PUSH IT SEVERAL TIMES BEFORE IT WOULD WORK AND SLOW DOWN THE CAR. IT PRETTY MUCH MADE US JERK FORWARD WHEN THE BRAKES STARTED TO WORK. I HAVE NEVER HAD THIS HAPPEN UNTIL WEDNESDAY OCT. 24, 2018 AND DON'T KNOW WHO TO CONTACT. I HAD MY DAUGHTER AND NIECE IN THE CAR COMING FROM MY SON FOOTBALL GAME. THAT WAS SCARY AND I HOPE IT DON'T HAPPEN AGAIN.
NHTSA complaint #11142745 — an unverified report by a vehicle owner.
THROTTLE BODY MALFUNCTIONS CAUSING LOSS OF ACCELERATION WHEN DRIVING. FORD ISSUED AN EXTENDED WARRANTY FOR MY MAKE, MODEL, & YEAR AS PART OF A PREVIOUS NHTSA INVESTIGATION, BUT NOTHING SHOWS UP FOR MY VIN.
NHTSA complaint #11132853 — an unverified report by a vehicle owner.
WE HAD TO HAVE THE THROTTLE BODY REPLACED ON OUR FORD FUSION HYBRID 2011 BECAUSE THE ORANGE WRENCH LIGHT CAME UP ON THE DASH AND THE CAR SHUDDERED AND WAS NOT SAFE TO DRIVE. WE ALSO HAD TO PAY TO HAVE IT TOWED. FORD'S "CUSTOMER SATISFACTION PROGRAM 13N03" COVERS THE FUSION 2011 MODEL BUT EXPLICITLY DOES NOT COVER THE HYBRID. APPARENTLY THEY DO NOT WANT THEIR HYBRID CUSTOMERS TO BE SATISFIED. IT IS VERY UNSAFE THAT THE THROTTLE BODY CAN FAIL AT HIGHWAY SPEEDS, AND ALLOWING FORD TO WAIT UNTIL IT HAS FAILED TO REPLACE IT, AND REFUSING TO COVER THE COST FOR HYBRID MODELS, IS UNACCEPTABLE. THE VEHICLE WAS IN MOTION AT LOW SPEED WHEN IT FAILED.
NHTSA complaint #11114431 — an unverified report by a vehicle owner.
THIS CAR IS THE SECOND FUSION HYBRID I HAVE. THE 2015 AND 2016 HYBRID TITANIUM HAD THE SAME ISSUES. I CHANGED ONE FOR THE OTHER IN HOPE THE PROBLEM WOULD BE GONE. ALMOST EVERYTIME I DRIVE IN LOW SPEEDS, CIRCA 15MPH UP TO 30MPH ON UNLEVELED PAVEMENT WITH SETTS THE FOLLOWING LIGHTS TURN ON: ADVANCE TRAC, ABS, HILL ASSISTANT CONTROL. WHILST THOSE LIGHTS ARE ON, NONE OF THOSE FUNCTIONS WORKS. AS IT HAPPENED IN 2015 AND STILL HAPPENS IN MY 2016. IVE COMPLAINT TO FORD, BUT THEY NEVER GAVE ME A SOLUTION. I BELIEVE IT IS SOFTWARE PROBLEMS IN ABS MODULE. BUT NO UP TO DATE CALIBRATION FILES HAVE RESOLVED THIS ISSUE. IT HAPPENS FREQUENTLY, SO I WILL INPUT THE FIRST TIME IT HAPPENED WITH THE OLDER CAR (2015). I KNOW THAT NHTSA HAVE BEEN INVESTIGATING A SIMILAR ISSUE WITH 2009 TO 2011 FUSIONS. BUT I HAVE NO IDEA ABOUT THE CLOSURE OF THOSE CASES NEITHER WHETHER THERE IS ANY OTHER INVESTIGATION GOING ON. I LIVE IN BRAZIL, BUT HERE, THE GOVERNMENT AND FORD DO NOT CARE ABOUT CUSTOMERS AS USA CARES. SO I HOPE THAT AN INVESTIGATION IN USA COULD OBLIGE FORD OF BRAZIL MAKE THE REPAIRS TO FUSIONS SOLD HERE AS WELL. I WILL INPUT AN ADDRESS OF RELATIVES WHO LIVE IN SAN FRANCISCO. MY PHONE WILL BEGIN WITH +553
NHTSA complaint #11088368 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2010 FORD FUSION HYBRID. WHILE DRIVING, THE VEHICLE INADVERTENTLY BEGAN TO SHAKE VIOLENTLY AND LOST POWER. THE WAS ABLE TO PULL THE VEHICLE OVER AND THE POWER TRAIN FAULT AND CHECK ENGINE WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO PRESTIGE FORD (17701 US-441, MT DORA, FL 32757 (352) 357-5522) WHERE IT WAS DIAGNOSED THAT THE THROTTLE BODY POWER TRAIN MALFUNCTIONED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT ASSIST. THE APPROXIMATE FAILURE MILEAGE WAS 40,000.
NHTSA complaint #11039290 — an unverified report by a vehicle owner.
WHILE UNDER NORMAL OPERATION AT HIGHWAY SPEED (65-70MPH WITH CRUISE CONTROL ON) THE CAR ALERTED ME TO AN ERROR ("SERVICE ADVANCETRAC") AND IMMEDIATELY DEACTIVATED: CRUISE CONTROL, TRACTION CONTROL, EMERGENCY BRAKE ASSIST, AND A COUPLE OTHER SYSTEMS. THE CHECK ENGINE LIGHT ALSO CAME ON. THE CAR WAS UNABLE TO MAINTAIN SPEED AND BEGAN LOSING POWER. I WAS ABLE TO SAFELY PULL THE CAR OVER TO THE SHOULDER OF THE HIGHWAY AND TURN THE VEHICLE ON AND OFF TWICE, THE ALERTS AND CHECK ENGINE LIGHT PERSISTED THROUGH THE VEHICLE RESTARTS. I WAS ABLE TO ACCELERATE AND MERGE BACK INTO TRAFFIC; HOWEVER, THE MAXIMUM SPEED I WAS ABLE TO MAINTAIN WAS EXACTLY 50MPH AND I THINK THAT MAY HAVE ONLY BEEN UNDER BATTERY POWER PROVIDED BY THE HYBRID BATTERY SYSTEM (I.E., ELECTRIC DRIVE), SINCE NO ENGINE NOISE WAS APPARENT WHILE TRYING TO MAINTAIN SPEED. I WAS ABLE TO PARK AT A GAS STATION AND CALL FORD ROAD SIDE SERVICE. I HAVE AN AUTOMATIC ADAPTER ON THE CAR AND THE ADAPTOR REPORTED THE ERROR CODE OF: P2112 THROTTLE ACTUATOR "A" CONTROL SYSTEM-STUCK CLOSED. THE SAME ERROR CODE WAS ALSO FOUND BY THE FORD DEALER, WHICH REPAIRED THE ERROR UNDER WARRANTY.
NHTSA complaint #11030308 — an unverified report by a vehicle owner.
STARTING IN LATE JULY, 2017, THE CAR STALLS WHEN BEING DRIVEN RELATIVELY SLOWLY. SOMETIMES A WHEEZING NOISE CAN BE HEARD AT THE TIME OF STALLING. OVER THE LAST APPROX. 2+ WEEKS, THE FREQUENCY OF STALLING HAS INCREASED, BUT IT SEEMS ERRATIC OR RANDOM. THE CAR DOES START RIGHT UP AGAIN AFTER SUCH AS STALL, BUT I AM AFRAID TO DRIVE AT HIGHWAY SPEEDS. UNFORTUNATELY, THE FORD DEALER TO WHOM I TOOK IT COULD NOT REPRODUCE OR DIAGNOSE THE PROBLEM AND DOESN'T WANT TO CONSIDER LOOKING INTO IT.
NHTSA complaint #11015562 — an unverified report by a vehicle owner.
WHILE DRIVING AT 65 MPH YELLOW WRENCH LIGHT APPEARED AND VEHICLE LOST ALL POWER. THIS WAS ON A BUSY HIGHWAY. PULLED OVER AND RESTARTED CAR. VEHICLE OPERATED SMOOTHLY. TWO DAYS LATER SAME ISSUE, NOW WITH YELLOW WRENCH AND CHECK ENGINE LIGHT. VEHICLE WILL NOT ACCELERATE ABOVE 30 MPH. I TOOK MY VEHICLE TO LOCAL AUTO PARTS STORE AND PULLED CODES MYSELF (115) DOLLARS CHEAPER THEN THE DEALERSHIP WOULD HAVE DONE IT. THROTTLE BODY CONTROL FAILURE. THIS IS THE SAME ENGINE THAT HAS EXTENDED WARRANTY FOR ALOT OF VIN NUMBERS BUT MY CAR HAS THIS ISSUE AMD ISNT COVERED.
NHTSA complaint #11013785 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2011 FORD FUSION HYBRID. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE STALLED ON SEVERAL OCCASIONS. THE VEHICLE WAS TAKEN TO THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 29,237. UPDATED 01/31/2017
NHTSA complaint #10937063 — an unverified report by a vehicle owner.