207 of the 2,075 complaints about the 2016 Ford Fusion are about the other systems — 10% of everything reported for this model year. Half of the failures with a mileage on record happened before 65,364 miles.
207
Complaints
4
Crashes
1
Fires
0
Injuries
Filed with NHTSA, in their own words.
UNKNOWN OR OTHER
My 2016 Ford Fusion back up camera has failed which is a safety issue. I am unable to have it repaired or replaced because Ford Motor Company hasn't made parts available. It is Aug 2026 and this recall went into effect in Oct 2025. It has almost been a year. How long is it acceptable for a company to keep from fixing a known safety issue.
NHTSA complaint #11758076 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
I was notified of a safety recall regarding the back up camera going black or not working in October of 2025. The camera does not work and the cars design makes it hard to see out of the back window when in reverse. We have contacted the dealership several times trying to get it repaired but they always just say they don't have a solution. Not sure how to proceed and could use some help getting this repaired. We are coming up on a year of the notice.
NHTSA complaint #11757021 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
Submitting safety recall that has not been addressed in a timely manner. Company still has no parts to repair safety issue that was formally identified almost 12 months ago. Issue was identified by driver prior to recall. Dealer continues to have no anticipated timeframe of when parts or reasonable repair will be available for identified safety issue despite calling every few months for more than a year.
NHTSA complaint #11752909 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
The back up camera recall has been open since 10/2025 . I was backing up using the camera than it just went blank
NHTSA complaint #11751155 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
The rearview is not working consistently and caused me to back into a pole.
NHTSA complaint #11750600 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
My rear view camera hasn’t worked since October 2025 and I’ve had multiple incidents where I’m reversing and almost hit a pedestrian.. This is a big problem for me because im used to having my rear view camera.. I don’t understand why it’s taking so long to find a simple fix to this issue.. I’ve waited for almost a year and still nothing.. When will this issue be resolved?.
NHTSA complaint #11749197 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
We received the notice about this recall in October 2025, more than six months ago. In our estimation, this far exceeds the reasonable amount of time that should be allotted to a company before a fix needs to be available and completed. This is a serious safety issue, and we have almost been in accidents because of the lack of camera. Dealerships have brushed us off when we asked about the status of the recall, as though it was unimportant. Is there anything we can do light a fire under Ford, or to force them to provide a replacement vehicle for us? Thank you,
NHTSA complaint #11738635 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
For over a year my reverse camera is malfunctioning. Initially it seemed like hot days but now its almost all the time it is not working. In October it was recalled and I had my car serviced shortly after and was told they were expecting a resolution to it in December. Still no resolution.
NHTSA complaint #11732270 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
I received a recall notice in October 2025 for the back up camera on my car. As of now, there is still no remedy. This puts me and others at risk of potential injury. I have waited patiently and still no solution. Can you help me?
NHTSA complaint #11726872 — an unverified report by a vehicle owner.
Other/I am not sure
I have concerns about the safety and proper installation of my child’s car seat. The seat is installed in the rear of the vehicle, however I am unsure if the lower anchors and tether system are functioning properly or securing the seat as intended. I want to ensure my child is fully protected in the event of a sudden stop or crash. Additionally, I am reporting ongoing safety concerns with my vehicle related to open recalls. The manufacturer has stated that certain repairs should be completed free of charge, but the dealership has delayed or failed to complete the repairs in a timely manner. These issues raise concerns about overall safety and risk to occupants, especially a young child. The vehicle and car seat are available for inspection if needed.
NHTSA complaint #11726249 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
Back-up camera shuts off during operation. Works intermittently and never for a full operation. This is a 2016 vehicle. Ford has be unable to remedy the situation. Camera has been replaced as well as software updates installed. No fix in sight.
NHTSA complaint #11724979 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
I was driving my car one day and as I was coming down the road the car jerked and picked up speed like on its on and I had to really stop abruptly to stop the car. I thought that was strange, I didn't have any warning lights or any indication that anything was going on I just thought it was weird, then like 2 days later as was driving the car would do this random jerk but again no lights on any indication anything was wrong so I went to work car seemed fine, got on the high way to go pick up my grand kid after work and when I signaled to change lanes attempted to accelerate to pass, the car just hummed and my speed started to diminish and I immediately coasted to nearest exit because I could not accelerate more than 15 mies, I coasted to a strip mall turned the car off waited til I thought the car settled for a moment and attempted to start the car and when I put the car in gear it jerked but as I tried to accelerate it just hummed and no speed overc15 . So I left the car got it towed the next day to another shop because any ford dealerships I called to see if I could tow for diagnostic test said they had extensive waiting period like one had weeks before they could look at the car. So I had it towed to another car lot who had a good business rating to be told that it seems to look like something had came loose from the transmission. That i may have to get it replaced, this car starts right up, didn't give me any indication of a problem and doesn't even have a hundred thousand miles on it. Where did ford drop the ball on this car? Im very disappointed , I attempted to drive the car around the corner one day trying to explain to my neighbor the weird behavior of the car and the transmission piece I was told that cane loose, and the car ran fine for about 20 minutes even picking up speed and everything then the moment I got back on my block its like it got warm and then we had to push it back on the driveway it went back to not being able to accelerate.again
NHTSA complaint #11723469 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
Transmission valve body w/solenoid, diagnostic
NHTSA complaint #11722598 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
BACKUP REARVIEW CAMERA A REAR VIEW CAMERA THAT DISPLAYS A BLANK OR DISTORTED IMAGE WHILE IN REVERSE CAN REDUCE OR DISTORT THE DRIVERS VIEW OF WHAT IS BEHIND THE VEHICLE, INCREASING THE RISK OF A CRASH.
NHTSA complaint #11721472 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
There is an issue with the reverse view camera screen is distorted and blurry. View is difficult especially when reversing.
NHTSA complaint #11721506 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
The backup camera screen is black or dhows a distorted image and sometimes shows an error message like Camera not available. This is very dangerous!
NHTSA complaint #11717447 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
I am requesting formal escalation and review of my case due to a repeat failure of a safety recall component that has rendered my vehicle unsafe and not safely operable. My vehicle is a 2016 Ford Fusion. In 2024, a door latch safety recall repair was completed at an authorized Ford dealership. The same door latch has now failed again, causing the door to not close or latch at all, creating the same safety condition the recall was intended to correct. Both the dealership and Ford customer service have declined assistance on the basis that the recall repair was previously completed. However, this is not a new or unrelated issue — this is a repeat failure of the same safety-critical component addressed under the recall. This condition presents an ongoing safety risk, and the vehicle cannot be used safely in its current state. I have already filed a formal complaint with NHTSA documenting this repeat failure and Ford’s refusal to repair the issue. At this time, I am requesting: Review by a supervisor or escalation specialist Consideration for goodwill or recall-related assistance Resolution of this repeat safety defect without cost to me Please provide: Confirmation that this case has been escalated A written response explaining Ford’s position Any options Ford is willing to offer to address this safety concern I am requesting this review in good faith and hope Ford will stand behind its safety recall repair when the same defect has clearly reoccurred. Thank you for your time and attention. I look forward to your response. Sincerely, [XXX] & [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11711837 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
We had the door latch recall fixed just over a year ago and now our door won't close. The latch is broken again and it needs to be fixed FREE
NHTSA complaint #11711296 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
Rear camera sometimes displays black image or error message when I shift into reverse , I was notified by my insurance company there was a active recall on this specific part on the car - it has been about 2 months now and I am still unable to get to problem fixed as the parts are not available
NHTSA complaint #11707660 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
Transition light it pulls when put into gear and lost power when trying to accelerate when driving.
NHTSA complaint #11706207 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
Rear view camera goes crazy when in reverse, sometimes shows a blank white screen, sometimes a message appears that the camera is not available and to contact a dealer, it will randomly activate while driving forward sometimes immediately after putting it in drive and other times after driving forward sometimes immediately a while after continuously driving for a while without having put it in reverse at at point. It also has no sound through any setting: radio, satellite, or Bluetooth
NHTSA complaint #11702041 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
My 2016 ford fusion eco boost suddenly began overheating and the sensor would go off then on. I can’t even drive 10 feet. This problem has been consistently happening even after multiple repairs.
NHTSA complaint #11699504 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
I am writing to report a widespread issue with the hands-free phone function in vehicles equipped with the Ford Sync System. The phone button used to connect a mobile device for hands-free calling does not work properly. Because of this malfunction, I am unable to use my phone in a hands-free manner while operating my vehicle, which creates a potential safety hazard and increases the risk of distracted driving. This issue appears to be common among other owners with the same Sync System, suggesting a possible defect in design or software. Since this feature is intended as a safety measure to help drivers stay focused on the road, I believe it should be investigated and repaired under a recall. Thank you for your time and attention to this matter.
NHTSA complaint #11698013 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
- Window motor passanger side not working unable to close window. 2023 - Sync system not working after battery and key changed by dealership. 2021 - Rearview Camera no display found - lighter port in console over heats
NHTSA complaint #11694192 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
The backup camera was intermittently showing no image and now it says "Camera unavailable. Contact your dealer." This impacts the safety of myself and others while backing up the vehicle. I have not taken the vehicle to a dealer yet but it can be reproduced if requested. The intermittent loss of image started last week and slowly led to the camera no longer working at all.
NHTSA complaint #11693162 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
My back up camera has the same issues that Ford listed in their recall. My screen is black at times when backing up. My camera doesn't always pop up when backing up, my normal screen will stay on as of I'm not backing up. I have had the black screen with a notice that says my camera isn't working and I need to contact my dealership.
NHTSA complaint #11689568 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
Rear Backup camera in faulty. Cuts in and out. I've had numerous incidents where I've almost hit people and cars. This problem is going to cause me to have an accident or hit someone
NHTSA complaint #11687529 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
backup camera does not work all the time works only sometimes and sometimes the backup alert does not work right
NHTSA complaint #11686618 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
The backup camera on our 2016 Ford Fusion has worked intermittently for quite some time now. (Couple of years at least.) Sometimes when we shift to reverse we get a black display screen, sometimes we get a distorted image, sometimes we get a message saying no camera is available, other times it works normally. The symptoms sound like the ones described the vehicles that are involved in the current rearview camera recall. I had seen rearview camera recalls for Ford products in the past and expected our car to be covered eventually since the symptoms sounded so similar. We have not taken it for repair at our dealer as we have been waiting for a recall. Reporting it now in the hopes that the recall will be expanded to other models that seem to have similar safety issues.
NHTSA complaint #11686652 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
I read this following article: [XXX] My 2016 Ford Fusion experiences this issue. I was curious why the Fusion is not included in the recall? Thank you. [XXX] c- [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11686229 — an unverified report by a vehicle owner.