157 of the
11,737 complaints filed about the Ford Mustang
are about the doors, latches and locks —
1% of everything owners reported.
The worst model year for it is 2017.
The contact owns a 2016 Ford Mustang. The contact stated that while driving 75 MPH with his daughter inside the vehicle, the driver’s and passenger’s side doors opened unexpectedly. No warning light was illuminated. A dealer was contacted. The vehicle was taken to the dealer to be diagnosed; however, the contact declined to pay the cost for the diagnostic test. The vehicle was not repaired. The contact stated the failure had occurred approximately twelve times with the driver’s side door. The manufacturer was notified of the failure and informed the contact that the vehicle was out of warranty. The approximate failure mileage was 108,787.
NHTSA complaint #11755474 — an unverified report by a vehicle owner.
The contact owns a 2019 Ford Mustang. The contact stated that while driving at various speeds, the front driver's side door suddenly unlocked and became slightly ajar. The contact immediately opened and closed the door, and then securely locked the door. The contact became aware of information related to the locking mechanism; however, the contact was unable to locate the information. The vehicle was not taken to the dealer to be diagnosed or repaired. The manufacturer was not informed of the issue. The failure mileage was approximately 82,000.
NHTSA complaint #11744411 — an unverified report by a vehicle owner.
The contact owns a 2019 Ford Mustang. The contact stated that the passenger’s and driver’s side door latches unlocked while driving approximately 70 - 75 MPH, and the doors became slightly opened. The contact grabbed the interior handle and closed the door. The contact had received information related to the door lock failures. The vehicle was taken to the dealer, and the contact was informed that the vehicle could not be repaired under recall because an undisclosed campaign had expired in November 2025. The vehicle was not repaired. The manufacturer was informed of the failure by the dealer and confirmed that the recall campaign had expired. The failure mileage was approximately 144,000.
NHTSA complaint #11715874 — an unverified report by a vehicle owner.
The contact owns a 2015 Ford Mustang. The contact recently purchased the vehicle. The contact became aware that the VIN was included in NHTSA Campaign Number: 20V331000 (LATCHES/LOCKS/LINKAGES). The vehicle was taken to the dealer, who refused to inspect the door latch codes. The contact was informed that it appeared that the recall repair was started; however, it was not completed. The dealer stated that since the remedy was not completed, it could not be finished. The manufacturer was made aware of the issue and informed the contact to request the dealer to inspect and verify if the remedy had been completed. The dealer refused and stated that the software did not allow the dealer to inspect the vehicle. The failure mileage was 78,955.
NHTSA complaint #11692059 — an unverified report by a vehicle owner.
The contact owns a 2018 Ford Mustang. The contact stated that while driving at 65 MPH, the message "Front Passenger Door Ajar" was displayed on the instrument panel. The contact pulled over to the side of the road and opened and closed the door. The contact stated that the failure persisted. The message was displayed three times. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was notified of the failure. The failure mileage was unknown.
NHTSA complaint #11691722 — an unverified report by a vehicle owner.
The contact owns a 2019 Ford Mustang. The contact stated that while driving approximately 85 MPH, the passenger’s side door ajar warning light illuminated, and the contact heard an audible chime. The contact stopped the vehicle and pushed on the door from inside the vehicle, and the door opened without using the door handle. The contact stated that failure had occurred three times. The contact became aware that the failure occurred after driving over a bump or pothole in the road. The contact stated that the power door locks were functioning with the key fob and while using the interior door lock button. The vehicle was taken to a local dealer, and the contact was informed that there was no recall or TSB related to the failure. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 69,000.
NHTSA complaint #11683215 — an unverified report by a vehicle owner.
The contact owns a 2022 Ford Mustang. The contact stated while driving 70 MPH, the passenger’s side door opened unintendedly. The message for the passenger’s side door being ajar was displayed. The contact pulled over and closed the door. While driving on the interstate, the passenger’s side door opened unintendedly again. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was contacted, opened a case, and referred the contact to the NHTSA Hotline. The approximate failure mileage was 47,000.
NHTSA complaint #11646919 — an unverified report by a vehicle owner.
The contact owns a 2017 Ford Mustang. The contact stated while driving 70 MPH, the front passenger's side door unlatched unintendedly, and became ajar. The contact stated that the failure recurred while driving at various speeds. The vehicle was taken to the dealer but was not diagnosed or repaired. The dealer informed the contact that the VIN was not included in NHTSA Campaign Number: 17V168000 (Latches/Locks/Linkages). The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 177,000.
NHTSA complaint #11613853 — an unverified report by a vehicle owner.
The contact owns a 2018 Ford Mustang. The contact stated that on several occasions while driving at various speeds, the passenger’s side door opened inadvertently. The contact also stated that on several occasions while driving at various speeds, she observed wind coming from the passenger’s side door with the door alarm chime being audible. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 70,000.
NHTSA complaint #11587167 — an unverified report by a vehicle owner.
The contact owns a 2017 Ford Mustang. The contact stated that on four occasions while driving at various speeds, the driver's door swung open unintendedly. Additionally, the contact stated that when the vehicle was shifted into reverse, there was a blue screen displayed. The contact stated that the trunk would not open to allow the reverse camera to be repaired. The vehicle was taken to an independent mechanic where the diagnosis was unknown, and the mechanic stated that the trunk would not open to allow the reverse camera to be repaired. The vehicle was not repaired. The contact believed that the vehicle failure was associated with NHTSA Campaign Number: 22V082000 (Back Over Prevention). The manufacturer was notified of the failure and a complaint was filed. The failure mileage was approximately 140,000.
NHTSA complaint #11561480 — an unverified report by a vehicle owner.
The contact owns a 2018 Ford Mustang. The contact stated that while driving at an undisclosed speed, the front passenger door opened independently. The contact stated that the failure had occurred about six times while he was driving. The contact stated that he contacted the dealer by phone and was advised that the program that covered the failure was 21N10 which had expired two days prior to his phone call. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 66,000.
NHTSA complaint #11548712 — an unverified report by a vehicle owner.
The contact owns a 2017 Ford Mustang. The contact stated that the passenger’s side door independently opened while driving at highway speeds. The vehicle was taken to a dealer where he was informed that there were no recalls on the vehicle. The contact linked the failure to NHTSA Campaign Number: 17V168000 (Latches/Locks/Linkages) however, the VIN was not included in the recall. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 86,000.
NHTSA complaint #11547391 — an unverified report by a vehicle owner.
The contact owns a 2016 Ford Mustang. The contact stated that while driving approximately 75 MPH, the driver’s side door latch mechanism malfunctioned, causing the door to unintendedly open. The contact stated that the failure had occurred on multiple occasions. The cause of the failure was not yet determined. The local dealer and manufacturer were notified of the failure, but no assistance was offered. The failure mileage was 95,000.
NHTSA complaint #11540733 — an unverified report by a vehicle owner.
The contact owns a 2017 Ford Mustang. The contact stated while driving 65 MPH, the front passenger’s side door opened independently. The contact stated the door ajar warning light was illuminated. The contact experienced the failure a second time on August 12, 2023, three times in a row. The contact called and made the local dealer aware of the failure. The vehicle was not diagnosed or repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 17V168000 (Latches/Locks/Linkages) however, the VIN was not included. The manufacturer had been informed of the failure. The failure mileage was approximately 125,000.
NHTSA complaint #11538853 — an unverified report by a vehicle owner.
The contact owns a 2022 Ford Mustang. The contact stated that the convertible roof failed to latch and close properly. There were no warning lights illuminated. The contact stated that the handle failed to connect with the latching system. The vehicle was taken to the local dealer, who was unable to determine a fix for the failure. The vehicle was not repaired. The manufacturer was contacted and provided a claim number and referred the contact to the NHTSA Hotline. The failure mileage was approximately 761.
NHTSA complaint #11525050 — an unverified report by a vehicle owner.
The contact owns a 2015 Ford Mustang. The contact stated while driving approximately 35 MPH, the passenger’s side door erroneously unlatched and became partially unsecured. The cause of the failure was not yet determined. The local dealer was not contacted. Additionally, the contact stated that the passenger’s side door would not remain securely locked. The manufacturer was notified of the failure. The failure mileage was 85,000.
NHTSA complaint #11514269 — an unverified report by a vehicle owner.
The contact owns a 2016 Ford Mustang. The contact received notification of NHTSA Campaign Number: 22V082000 (Back Over Prevention) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the backup camera had failed, and the trunk failed to open as needed. The approximate failure mileage was 50,000. Parts distribution disconnect.
NHTSA complaint #11509967 — an unverified report by a vehicle owner.
The doors on both passenger and drivers side keep unlatching while driving. it happens quite often, 4 times this week on one 200 miles trip. I took it to the dealer who said the locking mechanisms were faulty. The dealer replaced both of them $1200.00. My question is: there was a recall on this problem involving several years including 2015. But my car was not included even though it obviously has the same problem. Is there anything that can be done to cover an obvious safety hazard?
NHTSA complaint #11507269 — an unverified report by a vehicle owner.
The passenger door opened while the vehicle was moving on the highway. This has happened twice in the last 2 months. The dash warning illuminated to let me know.
NHTSA complaint #11507167 — an unverified report by a vehicle owner.