Owners have filed 1,949 complaints
about the 1998 Ford Windstar with NHTSA between 1997 and 2023.
The largest single group is the transmission & drivetrain.
Across this model's run it ranks 3 of 12 worst.
The letter says how bad. This says what kind — whether this year drew
an unusual number of complaints, unusually dangerous
ones, or failures that arrived unusually early.
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 60
Against the median year of the Ford Windstar. 50 means typical for this
model; 100 means roughly double.
Severity — 63
12.3% of these complaints
involved a crash, fire, injury or death, against a national rate of
9.7%.
Early failure — 14
8% of failures with a mileage on record happened under
36,000 miles, against a national rate of
29%.
NHTSA files every complaint against a named sub-assembly, not just a
system. This is the difference between knowing it was "the engine" and
knowing which part of it — the list to hand a mechanic.
Odometer readings owners gave when they filed. About half of all
complaints include one.
Under 1,000 miles
40.8%
1,000 – 9,999 miles
101.9%
10,000 – 24,999 miles
61.2%
25,000 – 49,999 miles
6111.8%
50,000 – 74,999 miles
9718.8%
75,000 – 99,999 miles
13325.7%
100,000 – 149,999 miles
14027.1%
150,000+ miles
6612.8%
NHTSA crash tests
The agency crash-tested this model year itself. These are its own
photographs and star ratings.
These stars come from the pre-2011 crash test programme. NHTSA
rebuilt the programme for the 2011 model year and states that
ratings either side of that change are not comparable — so do
not read these against a 2011-or-newer car's stars.
Frontal crash test
Photographs taken by NHTSA during its own New Car Assessment Program crash
tests of this model year. Public domain.
Configuration
Overall
Front
Side
Rollover
1998 Ford Windstar
—
—
—
—
When owners complained
A spike years after the car went on sale usually means a part wearing
out on schedule across the whole fleet — the kind of pattern no single
owner can see from inside their own car.
May 1997peak 74Oct 2023
NHTSA investigations into the 1998 Ford Windstar
An investigation is the step before a recall: the agency has seen enough
complaints to look into a pattern itself. An open one means it thinks
something may be wrong and nothing has been fixed yet.
1
investigation is
still open.
SQ99001Opened 12 Jan 1999Still openSTRUCTURE
OVERHEAD CONSOLE LOOSE OR HANGS DOWN
THIS INVESTIGATION IS OPENED TO ASCERTAIN FACTS CONCERNING THE PROBLEM EXPERIENCE, SCOPE, AND RATIONAL FOR ISSUING A TECHNICAL SERVICE BULLETIN TO CORRECT THE PROBLEM.HISTORICALLY, PREVIOUS SAFETY RECALLS INVOLVING SIMILAR TYPE OF FAILURE HAVE BEEN FILED WITH THE AGENCY.
PE10016Opened 13 May 2010Closed 22 Sep 2010SUSPENSION
Rear Axle Cracking
In a letter dated August 26, 2010, Ford Motor Company (Ford) submitted a Defect Information Report notifying NHTSA that it will conduct a safety recall (NHTSA Recall No. 10V-385) to address a rear axle defect in model year (MY) 1998 through 2003 Ford Windstar vehicles built at the Oakville assembly plant from September 1, 1997 through February 28, 2003 and either sold or currently registered in high corrosion (Salt-Belt) states where the use of salt and other corrosive chemicals may be used to treat snow/ice covered roads.The following states are included in Ford's recall:Connecticut, Delaware...
EA08021Opened 17 Sep 2008Closed 14 Oct 2009ELECTRICAL SYSTEM
ENGINE COMPARTMENT FIRES
EA08-021 IS CLOSED WITH FORD'S ACTIONS IN RECALL 09V-399 RECALLING APPROXIMATELY 4.5 MILLION VEHICLES EQUIPPED WITH TEXAS INSTRUMENTS SPEED CONTROL DEACTIVATION SWITCHES (SCDS).WITH THIS RECALL FORD HAS NOW RECALLED ALL OF THE APPROXIMATE 16 MILLION FORD MODEL VEHICLES THAT WERE MANUFACTURED FROM MY 1992 THROUGH 2003 WITH A TEXAS INSTRUMENTS SCDS.NHTSA WILL CONTINUE TO MONITOR THE RECALLED VEHICLES TO ENSURE REMEDIES INSTALLED BY FORD TOMITIGATE THE POTENTIAL FOR SCDS RELATED FIRES ARE EFFECTIVE.THE AGENCY RESERVES THE RIGHT TO TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES.SEE ATTACHED...
PE08035Opened 13 May 2008Closed 17 Sep 2008ELECTRICAL SYSTEM
ENGINE COMPARTMENT FIRES
ODI HAS RECEIVED 134 CONSUMER COMPLAINTS, 285 MANUFACTURER COMPLAINTS, AND 137 MANUFACTURER WARRANTY CLAIMS ALLEGING INCIDENTS OF ENGINE COMPARTMENT FIRE IN MODEL YEAR (MY) 1995 THRU 2003 FORD WINDSTAR VEHICLES.TWO OF THE ODI COMPLAINTS ALLEGE THE FIRES CAUSED STRUCTURAL DAMAGE TO THE COMPLAINANT'S HOME.OF THE 134 ODI COMPLAINTS, 36 ALLEGE THE FIRE OCCURRED WHILE THE VEHICLE WAS PARKED, 72 ALLEGE THE FIRE OCCURRED WHILE THE VEHICLE WAS RUNNING AND 26 OF THE COMPLAINTS DO NOT SPECIFY IF THE VEHICLE WAS RUNNING OR NOT.FURTHER REVIEW OF THE ODI COMPLAINTS SHOWS THAT 72 ALLEGE THAT THE SPEED CONTR...
EA03004Opened 10 Apr 2003Closed 30 Aug 2004WHEELS
WHEEL STUD FRACTURE
THE SUBJECT VEHICLES RANGE IN AGE FROM 4?7 YEARS IN SERVICE, WITH AVERAGE MILEAGES ESTIMATED TO RANGE FROM 50 TO 100 THOUSAND MILES.AT THESE MILEAGES, THE SUBJECT WHEELS ARE LIKELY TO HAVE BEEN REMOVED AND REINSTALLED MULTIPLE TIMES FOR VARIOUS SERVICE PROCEDURES.ODI IS CONCERNED ABOUT THE HIGH WHEEL SEPARATION RATES IN THE MY 1997-98 WINDSTAR VEHICLES EQUIPPED WITH ALUMINUM ALLOY WHEELS.HOWEVER, ANALYSIS OF FAILURE DATA INDICATES THAT MOST OF THE INCIDENTS IN THAT POPULATION OF VEHICLES OCCUR AFTER THE VEHICLES HAD ACCUMULATED 30 THOUSAND MILES OF SERVICE. THE FACTORS THAT INCREASE THE RISK T...
PE02085Opened 18 Nov 2002Closed 10 Apr 2003WHEELS
WHEEL STUD FRACTURE
ANALYSIS OF ODI AND FORD DATA HAS IDENTIFIED 1619 INCIDENTS OF WHEEL STUD FRACTURE IN MY 1998 THROUGH 2000 FORD WINDSTAR VEHICLES, INCLUDING 69 WHEEL SEPARATIONS AND 11 CRASHES.FORD HAS NOT BEEN ABLE TO IDENTIFY ANY DESIGN OR MANUFACTURING DEFECTS IN ITS ANALYZIS OF THE PROBLEM.FORD MAINTAINS THAT THE FAILURES ARE CAUSED BY EITHER:(1) INADVERTENT OVERTORQUING OF LUG NUTS DURING REMOVAL OR INSTALLATION; OR (2) FATIGUE DUE TO INSUFFICIENT CLAMP LOAD BETWEEN THE WHEEL AND THE BRAKE ROTOR OR DRUM AND HUB ASSEMBLY.ACCORDING TO FORD, CORROSION, DIRT, OR DAMAGE PRESENT ON THE ROAD WHEEL AT THE NUT IN...
EA00027Opened 8 Dec 2000Closed 31 Jul 2001SUSPENSION
SUSPENSION COIL SPRING BREAKAGE
PE00024Opened 23 Jun 2000Closed 8 Dec 2000SUSPENSION
SUSPENSION COIL SPRING BREAKAGE
Recalls on the 1998 Ford Windstar
A complaint is one owner's allegation. A recall is the point at which
the manufacturer or a regulator agreed the defect is real and dangerous
enough to fix for free — however old the car is.
United States — NHTSA
15V608000
SUSPENSION:REAR:AXLE:NON-POWERED AXLE ASSEMBLY
Ford Motor Company (Ford) is recalling certain model year 1998-2003 Windstar vehicles manufactured September 2, 1997, to July 3, 2003. The affected vehicles were previously remedied to safeguard against the rear axle cracking from corrosion, however, the remedy brackets may have been misinstalled. The incorrect bracket installations may limit the effectiveness of the service repair for NHTSA recalls 10V-385, 12V-193, and 12V-195.
Risk: If the brackets were not installed properly, the rear axle may fracture, affecting the vehicle handling and increasing the risk of a crash.
12V193000
POWER TRAIN:AXLE ASSEMBLY
FORD IS RECALLING CERTAIN MODEL YEAR 1998-2003 WINDSTAR VEHICLES MANUFACTURED FROM SEPTEMBER 1, 1997, THROUGH JULY 3, 2003, AND CURRENTLY REGISTERED OR ORIGINALLY SOLD IN VIRGINIA. OVER TIME, CORROSION CAN WEAKEN THE REAR AXLE MAKING IT SUSCEPTIBLE TO TORSIONAL STRESS. CORROSION AND STRESS CAN LEAD TO CRACKS WHICH, IF UNDETECTED, CAN INCREASE AND RESULT IN A COMPLETE FRACTURE OF THE AXLE.
Risk: A FRACTURED AXLE CAN AFFECT VEHICLE HANDLING AND INCREASE THE RISK OF A CRASH.
12V195000
SUSPENSION:REAR:AXLE:NON-POWERED AXLE ASSEMBLY
FORD IS RECALLING CERTAIN MODEL YEAR 1998-2003 WINDSTAR VEHICLES MANUFACTURED FROM SEPTEMBER 1, 1997, THROUGH JULY 3, 2003, REGISTERED IN PUERTO RICO. DUE TO INCREASED STRESSES CAUSED BY HIGH CYCLES OF TORSIONAL LOADING, SPECIFIC TO THIS MARKET, THE REAR AXLE CAN CRACK.
Risk: A FRACTURED AXLE MAY RESULT IN A LOSS OF VEHICLE CONTROL, INCREASING THE RISK OF A CRASH.
10V385000
SUSPENSION:REAR:AXLE:NON-POWERED AXLE ASSEMBLY
FORD IS RECALLING CERTAIN MODEL YEAR 1998-2003 WINDSTAR VEHICLES MANUFACTURED FROM SEPTEMBER 1, 1997 THROUGH FEBRUARY 28, 2003 AND CURRENTLY REGISTERED OR ORIGINALLY SOLD IN CONNECTICUT, DELAWARE, DISTRICT OF COLUMBIA, ILLINOIS, INDIANA, IOWA, KENTUCKY, MAINE, MARYLAND, MASSACHUSETTS, MICHIGAN, MINNESOTA, MISSOURI, NEW HAMPSHIRE, NEW JERSEY, NEW YORK, OHIO, PENNSYLVANIA, RHODE ISLAND, VERMONT, WEST VIRGINIA, AND WISCONSIN. AFTER MANY YEARS OF VEHICLE SERVICE IN THESE AREAS, CORROSION CAN WEAKEN THE REAR AXLE, MAKING IT SUSCEPTIBLE TO TORSIONAL STRESS. CORROSION AND STRESS CAN LEAD TO CRACKS WHICH IF UNDETECTED CAN PROPAGATE AND RESULT IN A COMPLETE FRACTURE OF THE AXLE.
Risk: A FRACTURED AXLE CAN AFFECT VEHICLE HANDLING AND INCREASE THE RISK OF A CRASH.
09V399000
VEHICLE SPEED CONTROL
FORD IS RECALLING MODEL YEARS 1995-2003 WINDSTAR, 2000-2003 EXCURSION DIESEL, 1993-1997 AND 1999-2003 F-250 SD THROUGH F-550 SD DIESEL, 1992-2003 E-150 THROUGH E-550, 1995-2002 EXPLORER, 1997 AND 2002 MERCURY MOUNTAINEER, 1995-1997 AND 2001-2003 RANGER, AND 1994 F53 VEHICLES EQUIPPED WITH THE TEXAS INSTRUMENTS SPEED CONTROL DEACTIVATION SWITCH (SCDS). THE SCDS MAY LEAK INTERNALLY AND THEN OVERHEAT, SMOKE, OR BURN.
Risk: A VEHICLE FIRE COULD OCCUR WITH OR WITHOUT THE ENGINE RUNNING.
01I007000
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
THIS IS NOT A SAFETY RECALL IN ACCORDANCE WITH THE SAFETY ACT. HOWEVER, IT IS DEEMED A SAFETY IMPROVEMENT CAMPAIGN BY THE AGENCY. VEHICLE DESCRIPTION: 1995-1998 FORD WINDSTAR MINIVANS. THE FRONT COIL SPRINGS COULD POTENTIALLY FRACTURE DUE TO CORROSION. NOTE: THE 1997-1998 WINDSTAR MINI VANS ARE ALSO COVERED BY NHTSA SAFETY RECALL 01V-199/FORD RECALL 01S19. THE MINI VANS COVERED BY THE SAFETY RECALL WERE ORIGINALLY SOLD IN OR CURRENTLY REGISTERED IN THE STATES OF CONNECTICUT, DELAWARE, ILLINOIS, INDIANA, IOWA, MAINE, MARYLAND, MASSACHUSETTS, MICHIGAN, MINNESOTA, MISSOURI, NEW HAMPSHIRE, NEW JERSEY, NEW YORK, OHIO, PENNSYLVANIA, RHODE ISLAND, VERMONT, WEST VIRGINIA, AND WISCONSIN, AND IN THE DISTRICT OF COLUMBIA.
Risk: SOME TIRES HAVE DEFLATED DUE TO CONTACT WITH A BROKEN SPRING.
01V199000
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
ON CERTAIN MINIVANS ORIGINALLY SOLD IN OR CURRENTLY REGISTERED IN THE STATES OF CONNECTICUT, DELAWARE, ILLINOIS, INDIANA, IOWA, MAINE, MARYLAND, MASSACHUSETTS, MICHIGAN, MINNESOTA, MISSOURI, NEW HAMPSHIRE, NEW JERSEY, NEW YORK, OHIO, PENNSYLVANIA, RHODE ISLAND, VERMONT, WEST VIRGINIA, AND WISCONSIN, AND IN THE DISTRICT OF COLUMBIA. THE FRONT COIL SPRINGS COULD FRACTURE AS A RESULT OF CORROSION. DEPENDING ON THE LOCATION OF THE FRACTURE, A BROKEN SPRING COULD MOVE PAST THE SPRING SEAT AND CONTACT A FRONT TIRE.
Risk: SOME TIRES HAVE DEFLATED DUE TO CONTACT WITH A BROKEN SPRING.
00V168000
EXTERIOR LIGHTING
VEHICLE DESCRIPTION: MINI VANS, LIGHT PICKUP TRUCKS, AND SPORT UTILITY VEHICLES. OFF LEASE CANADIAN VEHICLES EQUIPPED WITH DAYTIME RUNNING LIGHTS WHICH MEET CANADIAN REQUIREMENTS AND NOT THE PHOTOMETRIC REQUIREMENTS OF FMVSS 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." ACCORDING TO FORD, THE VEHICLES WERE IMPORTED INTO THE U.S. ERRONEOUSLY.
Risk: THE LIGHT GIVEN OFF FROM THE DAYTIME RUNNING LIGHTS IS BRIGHTER THAN ALLOWED BY U.S. STANDARDS.
Canada — Transport Canada
Canada runs its own recall programme, and its campaigns do not
always mirror the American ones.
Recall 201543758,858 units in Canada
Structure
On certain vehicles that had rear axle reinforcement brackets installed as part of safety recall 2010-284, the brackets may not have been installed properly, which could limit the effectiveness of the recall service repair in addressing the safety defect. Safety recall 2010-284 was conducted to address the risk that the combined effects of corrosion and stress can lead to a complete fracture of the axle. If the rear axle fractures, and the reinforcement brackets were not installed properly, vehicle handling may be adversely affected, increasing the risk of a crash. Correction: Dealers will inspect the rear axle reinforcement brackets that were installed as part of recall 2010-284. If one or both brackets are found improperly installed, the dealer will replace the rear axle.
Recall 2010284146,289 units in Canada
Suspension
On certain vehicles registered and operated in areas where road salt is used on the roadways during winter months for extended time periods (Ontario, Quebec, New Brunswick, Nova Scotia, Prince Edward Island and Newfoundland-Labrador), the rear axle may corrode and fracture. If the rear axle fractures, vehicle handling may be adversely affected, creating the risk of a crash. Correction: Dealers will install rear axle reinforcement brackets.
Recall 2009292492,877 units in Canada
Other
On certain vehicles, the speed control deactivation switch may overheat, smoke, or burn, potentially resulting in an underhood fire. The condition may occur either when the vehicle is parked or when it is in operation. Correction: Dealers will install a new switch or fused wiring harness. Note: This is an expansion of recall 2005028 (05S28) for vehicles not previously included in the campaign.
Recall 200112060,500 units in Canada
Suspension
On certain vehicles, the front suspension coil springs could fracture when operated in high corrosion areas (where salt is used on the roadways in the winter) for an extended period of time. Depending on the location of the fracture, there is a potential for a fractured spring to move past the spring seat and contact a front tire causing it to deflate. Correction: Dealers will install protective shields around the front coil springs.
Recall 1999126166,223 units in Canada
Brakes
Certain vehicles do not comply with the requirements of CMVSS 105 - Hydraulic Brake Systems. The brake fluid warning statement embossed on the side of the brake fluid reservoir is not clearly visible by direct view. Correction: Warning labels, along with installation instructions and wipe materials will be sent to owners. Labels will be installed on the front of the reservoir where they will be entirely visible by direct view.
Recall 1998157282 units in Canada
Brakes
THESE VEHICLES MAY HAVE HAD INCORRECT SERVICE REPLACEMENT BRAKE ROTORS INSTALLED WHICH WILL CAUSE AN IMPROPER WHEEL TO HUB ABUTMENT CONDITION TO OCCUR. WITH AN INCORRECT ROTOR INSTALLED, THE DRIVER MAY EXPERIENCE WHEEL SHUDDER ON BRAKING OR SHIMMY AT HIGHWAY SPEEDS. IF THE VEHICLE IS NOT SERVICED THIS CONDITION COULD EVENTUALLY CAUSE THE WHEEL STUDS TO BREAK. CORRECTION: FRONT ROTORS AND BRAKE PADS WILL BE REPLACED ON AFFECTED VEHICLES.
Recall 199716550 units in Canada
Steering
On certain vehicles, the rack and pinion steering gears may have damaged input shaft bearings. This condition could increase steering efforts, potentially affecting steering control. Correction: Dealers will replace the steering rack assembly.
Recall 199712410,607 units in Canada
Powertrain
NOTE: VEHICLES EQUIPPED WITH THE AX4S AUTOMATIC TRANSAXLE. THESE TRANSAXLES ARE EQUIPPED WITH LOW/INTERMEDIATE SERVO COVERS THAT CAN SEPARATE FROM THE TRANSAXLE WHILE THE VEHICLE IS BEING DRIVEN. IF THIS OCCURS, THE TRANSMISSION FLUID WILL BE EXPELLED AND CAN CONTACT THE CATALYTIC CONVERTER. THIS CAN RESULT IN A VEHICLE FIRE. CORRECTION: SERVO COVER WILL BE REPLACED ON AFFECTED VEHICLES.
Reports where the owner recorded a crash, a fire, an injury or a death.
Victorville, CAFire
SEATS
We woke up this morning to the driver's side completely burned and melted. It had been parked sinced Monday. Fire inspector said it was definitely an electrical issue coming from the seat.
NHTSA complaint #11468285 — an unverified report by a vehicle owner.
Victorville, CAFire
ELECTRICAL SYSTEM
We woke up this morning to the driver's side completely burned and melted. It had been parked sinced Monday. Fire inspector said it was definitely an electrical issue coming from the seat.
NHTSA complaint #11468285 — an unverified report by a vehicle owner.
at 125,000 milesPasadena, CAFire
SUSPENSION
TL* THE CONTACT OWNS A 1998 FORD WINDSTAR. WHILE DRIVING APPROXIMATELY 30 MPH, THE CONTACT HEARD A HISSING SOUND COMING FROM THE VEHICLE, BUT COULD NOT IDENTIFY WHERE THE SOUND ORIGINATED. THE CONTACT ALSO BEGAN TO SMELL A BURNING RUBBER ODOR. THE CONTACT PULLED INTO A NEARBY DRIVEWAY AND PLACED THE VEHICLE IN PARK. THE CONTACT WAS UNABLE TO IDENTIFY ANY FAILURES WITH THE VEHICLE. THE CONTACT CALLED A CERTIFIED MECHANIC; HOWEVER, THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT STATED THAT THE FAILURES WERE SIMILAR TO NHTSA CAMPAIGN NUMBER: 10V385000 (SUSPENSION). THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 125,000.
NHTSA complaint #11289706 — an unverified report by a vehicle owner.
at 195,000 milesGresham, WIFire
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 1998 FORD WINDSTAR. THE CONTACT SMELLED A BURNING ODOR WHILE DRIVING APPROXIMATELY 40 MPH. THE CONTACT STOPPED THE VEHICLE AND INSPECTED UNDER THE HOOD. THE CONTACT NOTICED A FLAME COMING FROM THE ALTERNATOR. THE CONTACT USED WATER TO EXTINGUISH THE FLAME. THE FIRE DEPARTMENT ALSO REPORTED TO THE SCENE. THE CONTACT REPLACED THE ALTERNATOR. THE APPROXIMATE FAILURE MILEAGE WAS 195,000.
NHTSA complaint #10451413 — an unverified report by a vehicle owner.
Owego, NYCrash1 injured
STEERING
WHILE DRIVING ON THE HIGHWAY AT 60MPH, I LOST CONTROL OF MY VEHICLE AND IT STARTED TO FISHTAIL AND SWERVE INTO THE NEXT LANE AS I TRIED TO REGAIN CONTROL IT SPUN AROUND AND FLIPPED OVER UPSIDE DOWN ON TOP OF THE GUARD RAIL AND LANDED FACING TRAFFIC. I RECEIVED MINOR INJURIES AND MY THREE CHILDREN WERE NOT INJURED. I WAS INFORMED THAT THE REAR AXLE SNAPPED IN HALF ON MY VEHICLE AND THAT THERE IS A RECALL ON THIS PART. I NEVER RECEIVED A NOTICE IN REGARDS TO THIS.
NHTSA complaint #10441183 — an unverified report by a vehicle owner.
Owego, NYCrash1 injured
SUSPENSION
WHILE DRIVING ON THE HIGHWAY AT 60MPH, I LOST CONTROL OF MY VEHICLE AND IT STARTED TO FISHTAIL AND SWERVE INTO THE NEXT LANE AS I TRIED TO REGAIN CONTROL IT SPUN AROUND AND FLIPPED OVER UPSIDE DOWN ON TOP OF THE GUARD RAIL AND LANDED FACING TRAFFIC. I RECEIVED MINOR INJURIES AND MY THREE CHILDREN WERE NOT INJURED. I WAS INFORMED THAT THE REAR AXLE SNAPPED IN HALF ON MY VEHICLE AND THAT THERE IS A RECALL ON THIS PART. I NEVER RECEIVED A NOTICE IN REGARDS TO THIS.
NHTSA complaint #10441183 — an unverified report by a vehicle owner.
The most recent complaints
In the owners' own words, exactly as filed with NHTSA.
Spokane, WA
SUSPENSION
The contact owns a 1998 Ford Windstar. The contact stated while driving at various speeds, the vehicle was shuddering significantly. The vehicle was taken to a Tire Store, where it was diagnosed that the rear axle was corroded and had fractured from the upper side to the lower side. The mechanic related the failure to NHTSA Campaign Number: 10V385000 (Suspension). The vehicle was not repaired. The dealer was not notified of the failure. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was unknown.
NHTSA complaint #11552899 — an unverified report by a vehicle owner.
Victorville, CAFire
SEATS
We woke up this morning to the driver's side completely burned and melted. It had been parked sinced Monday. Fire inspector said it was definitely an electrical issue coming from the seat.
NHTSA complaint #11468285 — an unverified report by a vehicle owner.
Victorville, CAFire
ELECTRICAL SYSTEM
We woke up this morning to the driver's side completely burned and melted. It had been parked sinced Monday. Fire inspector said it was definitely an electrical issue coming from the seat.
NHTSA complaint #11468285 — an unverified report by a vehicle owner.
at 125,000 milesPasadena, CAFire
SUSPENSION
TL* THE CONTACT OWNS A 1998 FORD WINDSTAR. WHILE DRIVING APPROXIMATELY 30 MPH, THE CONTACT HEARD A HISSING SOUND COMING FROM THE VEHICLE, BUT COULD NOT IDENTIFY WHERE THE SOUND ORIGINATED. THE CONTACT ALSO BEGAN TO SMELL A BURNING RUBBER ODOR. THE CONTACT PULLED INTO A NEARBY DRIVEWAY AND PLACED THE VEHICLE IN PARK. THE CONTACT WAS UNABLE TO IDENTIFY ANY FAILURES WITH THE VEHICLE. THE CONTACT CALLED A CERTIFIED MECHANIC; HOWEVER, THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT STATED THAT THE FAILURES WERE SIMILAR TO NHTSA CAMPAIGN NUMBER: 10V385000 (SUSPENSION). THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 125,000.
NHTSA complaint #11289706 — an unverified report by a vehicle owner.
at 128,000 milesLouisville, KY
STRUCTURE:BODY
SUBFRAME RUSTED ON LEFT FRONT PASSENGER SIDE. 1998 FORD WINDSTAR. I HAD A POPPING NOISE WHEN I MADE A LEFT TURN AND LOUD CRUNCHING NOISE AND STEERING WHEEL PULLED TO LEFT. I HAD TAKEN IT TO A AUTO SHOP AND THEY REPLACED STRUTS.SWAY BARS AND BRAKES . NO ONE TOLD ME ABOUT THE RUST ISSUE WITH THE SUB FRAME. I DROVE IT HOME FROM SHOP. SAME PROBLEM. RETURNED THE VEHICLE TO SAME REPAIR SHOP AND THE HAD A WELDER ATTACH STEEL BRACKET TO HOLD UP SUB FRAME. 2 DAYS LATER WORSE. I HAD A SECOND MECHANIC LOOK AT IT AND HE TOLD ME THE FIRST REPAIR SHOULD NOT HAVE ASKED ME TO REPAIR ANYTHING ON THE VAN. SUB FRAME IS FAILED AT 128,436 MILES. I NOTIFIED FORD MOTOR CO . OF THE FAILURE, WAS GIVIN A CASE NUMBER. ENGINE WILL FALL OUT OF BOTTOM WITH CORROSION OF SUB FRAME. VEHICLE IS NOT SAFE TO DRIVE
NHTSA complaint #11257710 — an unverified report by a vehicle owner.
at 160,000 milesSedan, KS
UNKNOWN OR OTHER
MY REAR AXLE BROKE AND THEN MY DOOR AJAR CONSTANTLY GOES OFF EVEN WHEN DOORS ARE CLOSED. THE AXLE BROKE REAR DRIVERS SIDE LEAVING ME STRANDED. I WAS DRIVING IN TOWN 20 MPH.
NHTSA complaint #11172745 — an unverified report by a vehicle owner.
at 160,000 milesSedan, KS
ELECTRONIC STABILITY CONTROL (ESC)
MY REAR AXLE BROKE AND THEN MY DOOR AJAR CONSTANTLY GOES OFF EVEN WHEN DOORS ARE CLOSED. THE AXLE BROKE REAR DRIVERS SIDE LEAVING ME STRANDED. I WAS DRIVING IN TOWN 20 MPH.
NHTSA complaint #11172745 — an unverified report by a vehicle owner.
at 30,000 milesAbingdon, VA
STEERING
MY FRONT CRADLE AT STEERING AREA HAS COMPLETELY RUSTED INTO FROM AC LEAK AND ROAD SALT VAN WAS SOLD IN VERMONT NOW IS LOCATED IN VIRGINIA UNSAFE ALMOST UNDRIVABLE TO FORD DEALER FOR A REAR AXLE RECALL FOR AXLE BRACES PLEASE INVESTIGATE THIS
NHTSA complaint #11091939 — an unverified report by a vehicle owner.
at 30,000 milesAbingdon, VA
SUSPENSION
MY FRONT CRADLE AT STEERING AREA HAS COMPLETELY RUSTED INTO FROM AC LEAK AND ROAD SALT VAN WAS SOLD IN VERMONT NOW IS LOCATED IN VIRGINIA UNSAFE ALMOST UNDRIVABLE TO FORD DEALER FOR A REAR AXLE RECALL FOR AXLE BRACES PLEASE INVESTIGATE THIS
NHTSA complaint #11091939 — an unverified report by a vehicle owner.
Bronx, NY
UNKNOWN OR OTHER
MY MINI VAN LIGHTS WOULD FLICKER WHILE I'M DRIVING AND EVEN AFTER REPLACING THE STARTER IN THE CAR, IT STILL TURNS OFF WHILE I'M DRIVING. THERE'S RUST COMING FROM UNDER THE CAR, I SMELL A BURNT SMELL WHEN I'M DRIVING. I'M HAVING ELECTRICAL ISSUES, MY CAR STOPS WHEN IT WANTS TO IN THE MIDDLE OF THE HIGHWAY, .. IT MAKES NOISES WHEN I'M TURNING, I HAVE RUST COMING FROM UNDER MY CAR. THE SIGNAL LIGHTS FLICKER. WHILE DRIVING THE WINDSHIELD WASHER, SEAT BELT, AND DOOR AJAR WARNING LIGHTS FLASH ON AND OFF. WHILE THIS IS HAPPENING THE WIPER BLADES STOP WORKING, FRONT BRAKE ROTORS IS CAUSING STEERING WHEEL TO SHIMMY WHEN THE BRAKES ARE APPLIED. NOW WHEN I TURN MY WHEEL TO THE LEFT, IT MAKES THIS LOUD NOSE. WHAT IS THAT?!
NHTSA complaint #11090769 — an unverified report by a vehicle owner.
Bronx, NY
ELECTRICAL SYSTEM
MY MINI VAN LIGHTS WOULD FLICKER WHILE I'M DRIVING AND EVEN AFTER REPLACING THE STARTER IN THE CAR, IT STILL TURNS OFF WHILE I'M DRIVING. THERE'S RUST COMING FROM UNDER THE CAR, I SMELL A BURNT SMELL WHEN I'M DRIVING. I'M HAVING ELECTRICAL ISSUES, MY CAR STOPS WHEN IT WANTS TO IN THE MIDDLE OF THE HIGHWAY, .. IT MAKES NOISES WHEN I'M TURNING, I HAVE RUST COMING FROM UNDER MY CAR. THE SIGNAL LIGHTS FLICKER. WHILE DRIVING THE WINDSHIELD WASHER, SEAT BELT, AND DOOR AJAR WARNING LIGHTS FLASH ON AND OFF. WHILE THIS IS HAPPENING THE WIPER BLADES STOP WORKING, FRONT BRAKE ROTORS IS CAUSING STEERING WHEEL TO SHIMMY WHEN THE BRAKES ARE APPLIED. NOW WHEN I TURN MY WHEEL TO THE LEFT, IT MAKES THIS LOUD NOSE. WHAT IS THAT?!
NHTSA complaint #11090769 — an unverified report by a vehicle owner.
Bronx, NY
FUEL/PROPULSION SYSTEM
MY MINI VAN LIGHTS WOULD FLICKER WHILE I'M DRIVING AND EVEN AFTER REPLACING THE STARTER IN THE CAR, IT STILL TURNS OFF WHILE I'M DRIVING. THERE'S RUST COMING FROM UNDER THE CAR, I SMELL A BURNT SMELL WHEN I'M DRIVING. I'M HAVING ELECTRICAL ISSUES, MY CAR STOPS WHEN IT WANTS TO IN THE MIDDLE OF THE HIGHWAY, .. IT MAKES NOISES WHEN I'M TURNING, I HAVE RUST COMING FROM UNDER MY CAR. THE SIGNAL LIGHTS FLICKER. WHILE DRIVING THE WINDSHIELD WASHER, SEAT BELT, AND DOOR AJAR WARNING LIGHTS FLASH ON AND OFF. WHILE THIS IS HAPPENING THE WIPER BLADES STOP WORKING, FRONT BRAKE ROTORS IS CAUSING STEERING WHEEL TO SHIMMY WHEN THE BRAKES ARE APPLIED. NOW WHEN I TURN MY WHEEL TO THE LEFT, IT MAKES THIS LOUD NOSE. WHAT IS THAT?!
NHTSA complaint #11090769 — an unverified report by a vehicle owner.
at 200,000 milesStanchfield, MN
SERVICE BRAKES
ABS DASHBOARD LIGHT STAYS ON VIBRATION WHEN BRAKING WHILE IN MOTION VIBRATION IS PROPORTIONAL TO SPEED
NHTSA complaint #11073153 — an unverified report by a vehicle owner.
Port Jervis, NY
UNKNOWN OR OTHER
REGARDING FORD MOTOR COMPANY SAFETY RECALL NOTICE 15S27: FORD MOTOR COMPANY IS REFUSING TO REPAIR MY REAR AXLE WHICH FRACTURED DUE TO A POORLY DESIGNED AXLE THAT HAS BEEN THE SUBJECT OF NUMEROUS RECALLS, INCLUDING THE INSTALLATION OF AXLE REINFORCEMENT BRACKETS (WHICH HAD BEEN DONE AND LATER INSPECTED AT PHIL'S FORD IN PORT JERVIS, NY - WINTER OF 2015). I WAS TOLD THE BRACKET REINFORCEMENT REPAIR HAD BEEN PROPERLY INSTALLED, HOWEVER THE AXLE STILL BROKE ON 8/17/17 WHILE I WAS DRIVING AT 65 MPH ON THE INTERSTATE - AN INCREDIBLY DANGEROUS SITUATION! THE BREAK OCCURRED AT AND WITHIN THE REINFORCEMENT BRACKET. EVENTUALLY, SOMEONE WILL BE HURT OR KILLED BECAUSE OF FORD'S NEGLECT TO FIX THIS PROBLEM. THE MORE I SEE OF FORD'S RESISTANCE TO TAKE CARE OF THIS SAFETY ISSUE THE GREATER MY CONCERN IS FOR OTHER DRIVERS (OF A VAN DESIGNED FOR FAMILIES WITH CHILDREN) WHO ARE UNAWARE OF THE DANGER THEY ARE IN DUE TO THE COMPANY'S NEGLECT. THEY ARE TELLING PEOPLE THAT THEIR WINDSTAR VANS ARE SAFE TO DRIVE AFTER THE BRACKET REINFORCEMENT REPAIR. THEY ARE NOT SAFE TO DRIVE. MY LOCAL FORD DEALERSHIP (HEALEY BROTHERS FORD IN GOSHEN, NY) IS REFUSING TO HONOR THE EARLIER RECALL, FORD MOTOR COMPANY CUSTOMER RELATIONS IS REFUSING TO HONOR THE EARLIER RECALL CLAIMING THAT THE OFFER TO REPAIR MY VEHICLE HAS EXPIRED.
NHTSA complaint #11020511 — an unverified report by a vehicle owner.
at 100,197 milesSpring City, PA
SUSPENSION
TL* THE CONTACT OWNS A 1998 FORD WINDSTAR. WHILE DRIVING, THE STEERING WHEEL SHOOK AND THE VEHICLE PULLED TO THE LEFT AND RIGHT. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE FRONT DRIVER SIDE SUBFRAME WAS RUSTED DUE TO CORROSION AND THE SUBFRAME NEEDED TO BE REPLACED. THE CONTACT CALLED JOHN KENNEDY FORD- POTTSTOWN AT (800) 790-8132 (LOCATED AT 3189 W RIDGE PIKE, POTTSTOWN, PA 19464) WHERE THE DEALER REFERENCED NHTSA CAMPAIGN NUMBER: 10V385000 (SUSPENSION), BUT NOT FOR THE SUBFRAME. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THE VEHICLE WAS NOT INCLUDED IN A RECALL. NO FURTHER ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 100,197.
NHTSA complaint #11019161 — an unverified report by a vehicle owner.
at 100,197 milesSpring City, PA
STRUCTURE:BODY
TL* THE CONTACT OWNS A 1998 FORD WINDSTAR. WHILE DRIVING, THE STEERING WHEEL SHOOK AND THE VEHICLE PULLED TO THE LEFT AND RIGHT. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE FRONT DRIVER SIDE SUBFRAME WAS RUSTED DUE TO CORROSION AND THE SUBFRAME NEEDED TO BE REPLACED. THE CONTACT CALLED JOHN KENNEDY FORD- POTTSTOWN AT (800) 790-8132 (LOCATED AT 3189 W RIDGE PIKE, POTTSTOWN, PA 19464) WHERE THE DEALER REFERENCED NHTSA CAMPAIGN NUMBER: 10V385000 (SUSPENSION), BUT NOT FOR THE SUBFRAME. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THE VEHICLE WAS NOT INCLUDED IN A RECALL. NO FURTHER ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 100,197.
NHTSA complaint #11019161 — an unverified report by a vehicle owner.
Bronx, NY
ELECTRICAL SYSTEM
MY MINI VAN LIGHTS WOULD FLICKER WHILE I'M DRIVING AND EVEN AFTER REPLACING THE STARTER IN THE CAR, IT STILL TURNS OFF WHILE I'M DRIVING. THERE'S RUST COMING FROM UNDER THE CAR, I SMELL A BURNT SMELL WHEN I'M DRIVING. I DON'T KNOW HOW MY VIN NUMBER WASN'T PART OF THE RECALL, SO MANY THINGS IS WRONG WITH THE VAN, ONE THING AFTER ANOTHER.. PLEASE HELP ME
NHTSA complaint #11013112 — an unverified report by a vehicle owner.
Bronx, NY
ELECTRONIC STABILITY CONTROL (ESC)
MY MINI VAN LIGHTS WOULD FLICKER WHILE I'M DRIVING AND EVEN AFTER REPLACING THE STARTER IN THE CAR, IT STILL TURNS OFF WHILE I'M DRIVING. THERE'S RUST COMING FROM UNDER THE CAR, I SMELL A BURNT SMELL WHEN I'M DRIVING. I DON'T KNOW HOW MY VIN NUMBER WASN'T PART OF THE RECALL, SO MANY THINGS IS WRONG WITH THE VAN, ONE THING AFTER ANOTHER.. PLEASE HELP ME
NHTSA complaint #11013112 — an unverified report by a vehicle owner.
Bronx, NY
FUEL/PROPULSION SYSTEM
MY MINI VAN LIGHTS WOULD FLICKER WHILE I'M DRIVING AND EVEN AFTER REPLACING THE STARTER IN THE CAR, IT STILL TURNS OFF WHILE I'M DRIVING. THERE'S RUST COMING FROM UNDER THE CAR, I SMELL A BURNT SMELL WHEN I'M DRIVING. I DON'T KNOW HOW MY VIN NUMBER WASN'T PART OF THE RECALL, SO MANY THINGS IS WRONG WITH THE VAN, ONE THING AFTER ANOTHER.. PLEASE HELP ME
NHTSA complaint #11013112 — an unverified report by a vehicle owner.
Bronx, NY
UNKNOWN OR OTHER
I NEEDED THE STARTER REPLACED, MY BRAKES, I'M HAVING ELECTRICAL ISSUES, MY CAR STOPS WHEN IT WANTS TO IN THE MIDDLE OF THE HIGHWAY,.. IT MAKES NOISES WHEN I'M TURNING, I HAVE RUST COMING FROM UNDER MY CAR. THE SIGNAL LIGHTS FLICKERS
NHTSA complaint #11010660 — an unverified report by a vehicle owner.
Bronx, NY
EXTERIOR LIGHTING
I NEEDED THE STARTER REPLACED, MY BRAKES, I'M HAVING ELECTRICAL ISSUES, MY CAR STOPS WHEN IT WANTS TO IN THE MIDDLE OF THE HIGHWAY,.. IT MAKES NOISES WHEN I'M TURNING, I HAVE RUST COMING FROM UNDER MY CAR. THE SIGNAL LIGHTS FLICKERS
NHTSA complaint #11010660 — an unverified report by a vehicle owner.
Bronx, NY
ELECTRICAL SYSTEM
I NEEDED THE STARTER REPLACED, MY BRAKES, I'M HAVING ELECTRICAL ISSUES, MY CAR STOPS WHEN IT WANTS TO IN THE MIDDLE OF THE HIGHWAY,.. IT MAKES NOISES WHEN I'M TURNING, I HAVE RUST COMING FROM UNDER MY CAR. THE SIGNAL LIGHTS FLICKERS
NHTSA complaint #11010660 — an unverified report by a vehicle owner.
Bronx, NY
ELECTRICAL SYSTEM
THERE'S AN ELECTRIC SHORTAGE THATS STOPPING MY VAN FROM FULLY STARTING
NHTSA complaint #11004799 — an unverified report by a vehicle owner.
Zolfo Springs, FL
STRUCTURE:BODY
REAR AXEL BROKE IN HALF WHILE DRIVING DOWN A FLAT ROAD. FORD DEALERSHIPS TELLING ME IT WILL TAKE AT LEAST A MONTH TO FIX. NO TALK OF PROVIDING A RENTAL VEHICLE. THEY WERE EVEN SAYING THEY MIGHT OR MIGHT NOT PAY FOR FIXING IT. I CALLED FORD CUSTOMER SERVICE WHO SAID I WOULD GET A DAY CAR RENTAL AND IF IT TAKES LONGER THAN A DAY, THE DEALERSHIP NEEDS TO GET A RENTAL PREAPPROVED BY FORD AND PAY FOR AS LONG AS IT TAKES TO REPAIR. SHE SAID TO CALL THEM THAT THEY WERE WAITING TO SET THINGS UP. I CALLED THEM, WAS TRANSFERRED TO 3 PEOPLE AND THEN A VOICEMAIL. LEFT MESSAGE AND NO ONE CALLED. I THEN CALLED BACK AND THEY SAID I WOULD BE TRANSFERRED TO HEAD MANAGER AND AGAIN GIVEN A VOICE MAIL. I CALLED THE CUSTOMER SERVICE AGAIN AND EXPLAINED ALL THIS. THE GUY ANSWERING WAS BREATHING ON THE LINE, WOULD NOT SAY ANYTHING OR RESPOND AFTER I HAD FINISHED AND PUT ME THRU TO SURVEY WHICH I GAVE HIM ALL 1S. I CALLED BACK AND A CASE WAS OPENED. I NEED HELP. PLEASE HELP
NHTSA complaint #11003060 — an unverified report by a vehicle owner.
at 100,000 milesAbingdon, VA
SUSPENSION
LOUD CRACKIN AND POPPING FROM SWAY BAR ATTACHED FO RUSTED OUT CRADLE DRIVERS SIDE REAR CRADLE THAT HAS RUSTED OUT AND BROKEN AND HAS DROPPED DOWN 1/2 INCH AND ALSO RUSTED REAR AXLE JUST TAGGED AND REGISTERED IT IN VA THEN NOTICED ALL THE RUST TO SUBFRAME AND REAR AXLE VAN HAS MANUFACTURED IN CANADA ON DOOR AND A VERMONT CAR DEALER EMBLEM ON BACK DANGEROUS VEHICLE AM ICOVERED BY RECALLS ON THIS SAFTY HAZARDS
NHTSA complaint #10992663 — an unverified report by a vehicle owner.
