Owners have filed 117 complaints
about the 2018 Genesis G80 with NHTSA between 2018 and 2026.
The largest single group is the electrical system.
Across this model's run it ranks 1 of 7 worst.
The letter says how bad. This says what kind — whether this year drew
an unusual number of complaints, unusually dangerous
ones, or failures that arrived unusually early.
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 100
Against the median year of the Genesis G80. 50 means typical for this
model; 100 means roughly double.
Severity — 71
13.7% of these complaints
involved a crash, fire, injury or death, against a national rate of
9.7%.
Early failure — 100
67% of failures with a mileage on record happened under
36,000 miles, against a national rate of
29%.
Odometer readings owners gave when they filed. About half of all
complaints include one.
Under 1,000 miles
25.1%
1,000 – 9,999 miles
1435.9%
10,000 – 24,999 miles
923.1%
25,000 – 49,999 miles
717.9%
50,000 – 74,999 miles
37.7%
75,000 – 99,999 miles
25.1%
100,000 – 149,999 miles
25.1%
NHTSA crash tests
The agency crash-tested this model year itself. These are its own
photographs and star ratings.
Frontal crash test
Side barrier crash test
Side pole crash test
Photographs taken by NHTSA during its own New Car Assessment Program crash
tests of this model year. Public domain.
Configuration
Overall
Front
Side
Rollover
2018 Genesis G80 4 DR RWD
9.5% risk
2018 Genesis G80 4 DR AWD
9.5% risk
When owners complained
A spike years after the car went on sale usually means a part wearing
out on schedule across the whole fleet — the kind of pattern no single
owner can see from inside their own car.
Feb 2018peak 7Aug 2026
NHTSA investigations into the 2018 Genesis G80
An investigation is the step before a recall: the agency has seen enough
complaints to look into a pattern itself. An open one means it thinks
something may be wrong and nothing has been fixed yet.
The Office of Defects Investigation (ODI) has received eight Hyundai Motor America (Hyundai) and eight Kia America, Inc. (Kia) Part 573 Recall Reports between 2016 and 2023. The combined 16 safety recalls all involve the antilock braking system (ABS) modules or Hydraulic Electronic Control Units (HECU) manufactured by the equipment supplier Mando. The Part 573 Recall Reports contain varying defect descriptions and differing remedy descriptions for the same or similar equipment supplied by Mando. Safety recalls included in this Audit Query (AQ) review include: Hyundai recalls 20V-520, 20V-543,...
Recalls on the 2018 Genesis G80
A complaint is one owner's allegation. A recall is the point at which
the manufacturer or a regulator agreed the defect is real and dangerous
enough to fix for free — however old the car is.
United States — NHTSA
24V191000
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:TURBO/SUPERCHARGER
Hyundai Motor America (Hyundai) is recalling certain 2018-2020 Genesis G80, 2017-2022 G90, and 2019-2022 G70 vehicles equipped with a 3.3-liter V6 turbocharged engine. The left turbocharger oil feed pipe may deteriorate and leak oil.
Risk: An oil leak in the presence of hot engine components can increase the risk of an engine compartment fire.
24V107000
ELECTRICAL SYSTEM:STARTER ASSEMBLY:SOLENOID
Hyundai Motor America (Hyundai) is recalling certain 2015-2016 Genesis, 2017-2019 Genesis G80, Genesis G90, and 2019 Genesis G70 vehicles. Water may enter the starter solenoid and cause an electrical short, which can result in an engine compartment fire while parked or driving.
Risk: An engine compartment fire while parked or driving can increase the risk of injury.
21V160000
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:CONTROL UNIT/MODULE
Hyundai Motor America (Hyundai) is recalling certain 2015-2016 Genesis and 2017-2020 Genesis G80 vehicles. The Anti-Lock Brake System (ABS) module could malfunction and short circuit.
Risk: An electrical short circuit inside the ABS module could cause an engine compartment fire while parked or driving.
19V538000
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE
Hyundai Motor America (Hyundai) is recalling certain 2018 Genesis G80 and 2017-2018 Genesis G90 vehicles equipped with 3.3 liter turbocharged engines. The turbocharger oil supply pipe may have a loose seal, causing oil to leak onto the exhaust manifold.
Risk: Oil leaking onto the exhaust manifold increases the risk of a fire.
18V496000
AIR BAGS:SENSOR:OCCUPANT CLASSIFICATION
Hyundai Motor America (Hyundai) is recalling certain 2018 Genesis G80 vehicles. The Occupant Classification System (OCS) may incorrectly detect that an adult is in the passenger seat, even if the seat is unoccupied. In the event of a crash, if a child or infant is in the seat, the front passenger air bag may deploy instead of being deactivated.
Risk: In the event of a crash, if the front passenger air bag deploys instead of being deactivated when a child or infant are in the front passenger seat, it can increase the risk of injury.
18V305000
VISIBILITY:WINDSHIELD
Hyundai Motor America (Hyundai) is recalling certain 2018 Hyundai Genesis G80 and Genesis G90 vehicles. The windshield and rear window on these vehicles may have been installed with incorrect primer, potentially reducing the glass bonding strength.
Risk: If the glass bonding strength is reduced over time, the windshield and rear window may detach while driving, increasing the risk of a crash.
Canada — Transport Canada
Canada runs its own recall programme, and its campaigns do not
always mirror the American ones.
Recall 20241582,943 units in Canada
Engine
Issue: Under certain conditions, the left turbocharger oil feed pipe and hose assembly could become damaged. If this happens, oil could leak onto hot components. Note: This recall only affects vehicles equipped with a 3.3 L turbo (T-GDI) engine. This recall replaces recall R0159 (Transport Canada recall number 2019-350). Vehicles that were repaired under that recall also require this repair. Safety Risk: Oil that leaks onto hot components can create the risk of a fire. Corrective Actions: Hyundai will notify owners by mail and advise you to take your vehicle to a dealership to replace the left turbocharger oil feed pipe and hose assembly.
Recall 20240894,604 units in Canada
Electrical
Issue: Under certain conditions, water could leak into the starter solenoid. If this happens, the solenoid could short circuit. Safety Risk: A short circuit can create a fire risk, even while the vehicle is parked and turned off. Corrective Actions: Hyundai will notify owners by mail and advise you to take your vehicle to a dealership to install an updated relay in the engine junction box. Hyundai recommends that you should park your vehicle outdoors and away from other vehicles or structures until the recall repairs have been completed.
Recall 20211334,756 units in Canada
Brakes
Issue: On certain vehicles, a problem in the control module for the antilock brake system (ABS) could cause it to short circuit. Safety Risk: A short circuit could create a fire risk. Corrective Actions: Hyundai will notify owners by mail and advise you to take your vehicle to a dealer to replace the fuse for the ABS module. Hyundai recommends that you should park your vehicle outdoors and away from other vehicles or structures until the recall repairs have been completed.
Recall 2019350351 units in Canada
Engine
This recall was replaced by Transport Canada Recall No. 2024-158. Issue: On certain vehicles with a 3.3 litre turbocharged engine, the connections for the turbocharger oil feeder pipes may leak. This could result in oil leaking onto the exhaust manifold, increasing the risk of a fire. Safety Risk: A fire could create the risk of injury Corrective Actions: The company will notify owners by mail and instruct them to take their vehicle to a dealer to replace the turbocharger oil feeder pipe.
Reports where the owner recorded a crash, a fire, an injury or a death.
at 126,000 milesHagerstown, MDCrash2 injured
AIR BAGS
The contact owns a 2018 Genesis G80. The contact stated that while driving at an undisclosed speed, the contact's vehicle was involved in a crash. The contact stated that the vehicle crashed into a deer, and then crashed into a hill. The vehicle spun around three times and rolled over after crashing into the hill. The front driver's air bag did not deploy. The contact stated that no warning lights were illuminated. A Police report was filed. The contact sustained bruises to the chest and back pain. The passenger who was seated in the front passenger's seat sustained bruises. No medical treatment was provided at the scene of the crash, however the contact later visited her primary physician. The vehicle was towed to the contact's family members' residence and later towed to the contact's residence. The insurance inspection confirmed that, according to the EDR, the front diver's air bag skipped stage one. In addition, the contact was informed that an unknown recall had been initiated for the front passenger's air bag for the vehicle. The manufacturer was made aware of the failure but provided no assistance. The contact was informed that the aftermarket seat covers were the cause of the steering wheel's functionality not functioning as intended. The contact was informed that the aftermarket seat cover was the cause of the driver's side air bag not deploying. The contact stated that the seat covers were purchased after the crash to cover the damaged seats as a result of the crash. The failure mileage was approximately 126,000.
NHTSA complaint #11717208 — an unverified report by a vehicle owner.
Hagerstown, MDCrash2 injured
AIR BAGS
I WAS IN A ACCIDENT SEVERE ENOUGH TO DEPLOY ALL AIR BAGS BUT MY STEERING WHEEL, I WENT TO GENESIS WITH THE ISSUE AND THEY INSPECTED THE CAR WHEN THEY EDR REPORT CAME BACK EVERYTHING MATCHED BUT THE MODEL OF THE CAR IT COMES BACK TO A GV80, ON MY GENESIS APP MY CAR COMES BACK AS A G90, MY CAR IS A GENESIS G80 THE MATTER CONCERNS CONFLICTING VEHICLE INDETIFACTION DATA ACROSS MULTIPLE OFFICIAL GENESIS SYSTEMS AS WELL AS A FAILURE OF THE AIRBAG TO DEPLOY DURING A CRASH. TWO IDENPENDENT GENESIS SYSTEMS - THE EVENT DATA RECORDER EDR AND THE OFFICIAL GENESIS OWNER PORTAL ARE IDENTIFYING MY VEHICLE AS A DIFFERENT MODEL A GENESIS GV80 AND G90 DESPITE MY CAR BEING A G80. THESE SYSTEMS SHOULD NEVER DISAGREE ABOUT THE VEHICLES IDENTITY AS THEY ARE RESPONSIBLE FOR SAFETY CRITICAL INFORMATION CRASH DATA WARRANTY TRACKING AND RECALL ELIGIBILITY.. THE EDR BOX SHOWING THE INCORRECT MODEL IDENTIFACTION .. THIS IS A MAJOR DEFECT DATA MISCLASSIFICATION AND A SAFETY SYSTEM FAILURE THAT CALLS FOR A RECALL
NHTSA complaint #11712046 — an unverified report by a vehicle owner.
at 127,000 milesHagerstown, MDCrash
AIR BAGS
The contact owned a 2018 Genesis G80. The contact stated that while driving at an undisclosed speed during the night, a deer hit the contact's vehicle on the front passenger side. The vehicle spun around and ended up in a "grass hill" where it came to a stop. The driver-side air bags did not deploy. However, the front passenger and side curtain air bags were deployed. The front passenger-side control arm detached from the vehicle due to the impact. The police were called and filed a police report. The contact and the passenger were not injured. The vehicle was towed to the residence. The contact took the vehicle to the dealer. The manufacturer was notified of the failure, and a field inspector from Genesis stopped by the Hyundai dealer to retrieve the Event Data Recorder (EDR). The inspector informed the contact that the Event Data Recorder (EDR) showed that the contact's vehicle was a GV80. The contact stated that her vehicle is a G80. The field inspector then requested permission from the contact to retrieve the information from the Event Data Recorder (EDR) to change the vehicle information to a G80. The contact refused. The contact stated that the Genesis application on the contact's phone provided the following codes: B1378, which meant that the "Side Airbag Front-Driver Resistance is too High," and B1649, which meant "Crash Recorded - Rollover Event." The dealer replaced the control arm. The air bags were still deflated. The vehicle is at the contact's residence. The insurance company was informed. The failure mileage was approximately 127,000.
NHTSA complaint #11710742 — an unverified report by a vehicle owner.
Hagerstown, MDCrash
AIR BAGS
I am writing to formally report a serious safety defect in my Genesis vehicle and to request immediate investigation, documentation, and corrective action. Following a recent crash event, my vehicle’s diagnostic scan revealed DTC B1378, which is associated with a fault in the airbag system circuitry. This code is widely recognized as an indicator of an airbag defect and is consistent with conditions that warrant manufacturer recall. During the crash: - Multiple airbags deployed, - The steering‑wheel airbag did NOT deploy, - The SRS system recorded a crash severe enough to trigger other airbags, - The vehicle now displays B1378, confirming an internal fault. The failure of the primary driver airbag to deploy during a crash is a critical safety malfunction. Combined with the presence of B1378, this raises substantial concerns regarding a defective airbag module, wiring harness, or sensor — all of which fall under manufacturer responsibility and federal safety standards. I am requesting the following: Immediate corrective action, including repair or replacement of all defective components. Documentation of this issue in your internal safety‑defect tracking system. Given the severity of this failure and its implications for driver safety, I am also submitting this information to the National Highway Traffic Safety Administration (NHTSA) for review. Please confirm receipt of this letter and provide a written response outlining the next steps. Sincerely, [XXX] Hagerstown, MD --- INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11710394 — an unverified report by a vehicle owner.
Hagerstown, MDCrash
STEERING
I am writing to formally report a serious safety defect in my Genesis vehicle and to request immediate investigation, documentation, and corrective action. Following a recent crash event, my vehicle’s diagnostic scan revealed DTC B1378, which is associated with a fault in the airbag system circuitry. This code is widely recognized as an indicator of an airbag defect and is consistent with conditions that warrant manufacturer recall. During the crash: - Multiple airbags deployed, - The steering‑wheel airbag did NOT deploy, - The SRS system recorded a crash severe enough to trigger other airbags, - The vehicle now displays B1378, confirming an internal fault. The failure of the primary driver airbag to deploy during a crash is a critical safety malfunction. Combined with the presence of B1378, this raises substantial concerns regarding a defective airbag module, wiring harness, or sensor — all of which fall under manufacturer responsibility and federal safety standards. I am requesting the following: Immediate corrective action, including repair or replacement of all defective components. Documentation of this issue in your internal safety‑defect tracking system. Given the severity of this failure and its implications for driver safety, I am also submitting this information to the National Highway Traffic Safety Administration (NHTSA) for review. Please confirm receipt of this letter and provide a written response outlining the next steps. Sincerely, [XXX] Hagerstown, MD --- INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11710394 — an unverified report by a vehicle owner.
Hagerstown, MDCrash
ELECTRICAL SYSTEM
I am writing to formally report a serious safety defect in my Genesis vehicle and to request immediate investigation, documentation, and corrective action. Following a recent crash event, my vehicle’s diagnostic scan revealed DTC B1378, which is associated with a fault in the airbag system circuitry. This code is widely recognized as an indicator of an airbag defect and is consistent with conditions that warrant manufacturer recall. During the crash: - Multiple airbags deployed, - The steering‑wheel airbag did NOT deploy, - The SRS system recorded a crash severe enough to trigger other airbags, - The vehicle now displays B1378, confirming an internal fault. The failure of the primary driver airbag to deploy during a crash is a critical safety malfunction. Combined with the presence of B1378, this raises substantial concerns regarding a defective airbag module, wiring harness, or sensor — all of which fall under manufacturer responsibility and federal safety standards. I am requesting the following: Immediate corrective action, including repair or replacement of all defective components. Documentation of this issue in your internal safety‑defect tracking system. Given the severity of this failure and its implications for driver safety, I am also submitting this information to the National Highway Traffic Safety Administration (NHTSA) for review. Please confirm receipt of this letter and provide a written response outlining the next steps. Sincerely, [XXX] Hagerstown, MD --- INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11710394 — an unverified report by a vehicle owner.
The most recent complaints
In the owners' own words, exactly as filed with NHTSA.
Tucson, AZ
UNKNOWN OR OTHER
After 2 hours on the road August 1, 2026 (from [XXX] to [XXX]), in 119-degree heat, the AC stopped blowing cold air out of the dash vents. There was cold air coming out of the rear-seat vent. The vehicle became unbearably hot. (Took my wife 2 days to recover from heat exhaustion.) The AC started working properly after the car sat for a few days in [XXX]. The Genesis Escondido service shop has not been able to duplicate the problem. The vehicle is still there at the shop. Genesis Customer Care assigned a case # XXX, but are unwilling to buy the car back, or do anything else except contact Genesis Escondido service dept. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11757185 — an unverified report by a vehicle owner.
Sugar Land, TX
UNKNOWN OR OTHER
Dear NHTSA Office of Defects Investigation, I am submitting this letter to request an urgent review of a recurring and widespread air‑conditioning failure in the 2018 Genesis G80. The AC system consistently shuts off after extended driving and does not cool down when the car starts, especially in high‑heat environments In Texas, cabin temperatures can exceed 120°F, creating conditions that can lead to heat exhaustion or heat‑related illness. This is not an isolated incident. Many owners have reported identical symptoms: AC cooling stops after prolonged operation, airflow continues but without cooling, and the system only resets or thaws after the vehicle sits for an extended period. Despite these repeated complaints, no investigation or recall has been initiated. While AC failure is typically categorized as a comfort issue, the extreme heat exposure caused by this defect presents a legitimate safety concern. Occupants may become ill, visibility can be affected by humidity and fogging, and the failure appears to be tied to HVAC components that may not be functioning as designed.I respectfully request that NHTSA open a defect investigation into this issue to determine whether a safety recall is warranted. Thank you for your time and consideration.
NHTSA complaint #11749342 — an unverified report by a vehicle owner.
West Bloomfield, MI
UNKNOWN OR OTHER
Driver side rear door electric latch is stop working and i tried to open the latch manually but the locked latch won't let me but remain locked. I have concerns with the situation because when door latch were broken due to accident, the door would remain locked and passengers would not be able to escape from inside of the car
NHTSA complaint #11749002 — an unverified report by a vehicle owner.
at 72,200 milesOrlando, FL
ENGINE AND ENGINE COOLING
The contact owns a 2018 Genesis G80. The contact stated that the Check Oil and Low Oil warning light illuminated while the vehicle was idling. The warning lights turned off while driving. The vehicle was not taken to the dealer or an independent mechanic to be repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 72,200.
NHTSA complaint #11733225 — an unverified report by a vehicle owner.
at 126,000 milesHagerstown, MDCrash2 injured
AIR BAGS
The contact owns a 2018 Genesis G80. The contact stated that while driving at an undisclosed speed, the contact's vehicle was involved in a crash. The contact stated that the vehicle crashed into a deer, and then crashed into a hill. The vehicle spun around three times and rolled over after crashing into the hill. The front driver's air bag did not deploy. The contact stated that no warning lights were illuminated. A Police report was filed. The contact sustained bruises to the chest and back pain. The passenger who was seated in the front passenger's seat sustained bruises. No medical treatment was provided at the scene of the crash, however the contact later visited her primary physician. The vehicle was towed to the contact's family members' residence and later towed to the contact's residence. The insurance inspection confirmed that, according to the EDR, the front diver's air bag skipped stage one. In addition, the contact was informed that an unknown recall had been initiated for the front passenger's air bag for the vehicle. The manufacturer was made aware of the failure but provided no assistance. The contact was informed that the aftermarket seat covers were the cause of the steering wheel's functionality not functioning as intended. The contact was informed that the aftermarket seat cover was the cause of the driver's side air bag not deploying. The contact stated that the seat covers were purchased after the crash to cover the damaged seats as a result of the crash. The failure mileage was approximately 126,000.
NHTSA complaint #11717208 — an unverified report by a vehicle owner.
Hagerstown, MD
AIR BAGS
⭐ 1. The Airbag Control Unit (ACU) and associated restraint‑system components appear to have malfunctioned. The Event Data Recorder shows inconsistent airbag deployment staging, a pretensioner firing while the belt was recorded as unbuckled, a seat‑track sensor fault, unsupported occupant‑classification data, incomplete curtain‑airbag deployment during rollover, and missing crash‑event data. Yes, the vehicle and the full 29‑page EDR report are available for inspection upon request. ⭐ 2. The restraint system did not protect the occupants as expected. I suffered chest injuries from hitting the steering wheel, and my passenger sustained injuries to their hand and arm. These injuries occurred because the driver airbag did not deploy correctly, the pretensioner logic was inconsistent, and the curtain airbags did not deploy on the driver side despite multiple full vehicle rotations. The system’s irregular behavior increased the risk of serious injury or death. ⭐ 3. No. The issue occurred during a crash event and cannot be safely reproduced. However, the malfunction is confirmed by the vehicle’s own Event Data Recorder, which documents the deployment irregularities, sensor faults, and data‑integrity issues. ⭐ 4. The vehicle was inspected by insurance representatives after the crash. The manufacturer has not performed an engineering‑level inspection of the Airbag Control Unit or restraint‑system logic. The EDR report was obtained through the insurance process and serves as the primary source documenting the malfunction. ⭐ 5. No warning lamps or messages appeared prior to the crash. There were no symptoms indicating that the airbag or restraint system would malfunction. The failures were only discovered after reviewing the Event Data Recorder.
NHTSA complaint #11717210 — an unverified report by a vehicle owner.
Hagerstown, MD
UNKNOWN OR OTHER
⭐ 1. The Airbag Control Unit (ACU) and associated restraint‑system components appear to have malfunctioned. The Event Data Recorder shows inconsistent airbag deployment staging, a pretensioner firing while the belt was recorded as unbuckled, a seat‑track sensor fault, unsupported occupant‑classification data, incomplete curtain‑airbag deployment during rollover, and missing crash‑event data. Yes, the vehicle and the full 29‑page EDR report are available for inspection upon request. ⭐ 2. The restraint system did not protect the occupants as expected. I suffered chest injuries from hitting the steering wheel, and my passenger sustained injuries to their hand and arm. These injuries occurred because the driver airbag did not deploy correctly, the pretensioner logic was inconsistent, and the curtain airbags did not deploy on the driver side despite multiple full vehicle rotations. The system’s irregular behavior increased the risk of serious injury or death. ⭐ 3. No. The issue occurred during a crash event and cannot be safely reproduced. However, the malfunction is confirmed by the vehicle’s own Event Data Recorder, which documents the deployment irregularities, sensor faults, and data‑integrity issues. ⭐ 4. The vehicle was inspected by insurance representatives after the crash. The manufacturer has not performed an engineering‑level inspection of the Airbag Control Unit or restraint‑system logic. The EDR report was obtained through the insurance process and serves as the primary source documenting the malfunction. ⭐ 5. No warning lamps or messages appeared prior to the crash. There were no symptoms indicating that the airbag or restraint system would malfunction. The failures were only discovered after reviewing the Event Data Recorder.
NHTSA complaint #11717210 — an unverified report by a vehicle owner.
Fitzpatrick, AL
EXTERIOR LIGHTING
When operating the headlights in auto dim mode and the headlights are bright, when I try to dim the headlights manually using the dimmer switch, the headlights go out completely. When operating the headlights with auto dim mode turned off and the headlights are bright, when I try to dim the headlights manually using the dimmer switch, the headlights will not dim. This places myself and oncoming traffic at risk by them either being blinded by the high beams when I'm unable to dim or me hitting them or another object when the lights go out completely when I try to dim them. I reported this to the local dealer who mentioned similar issues on model years prior to mine which were sold under the Hyundai Genesis branding. I will note that the Hyundai Genesis model and my Genesis G80 model use the same platform.....the cars are identical except for the branding. The Hyundai Genesis model referenced had a recall for this issue, so I don't understand why the same recall hasn't been issued for the Genesis G80 model, which is having the same safety issues.
NHTSA complaint #11714284 — an unverified report by a vehicle owner.
Hagerstown, MDCrash2 injured
AIR BAGS
I WAS IN A ACCIDENT SEVERE ENOUGH TO DEPLOY ALL AIR BAGS BUT MY STEERING WHEEL, I WENT TO GENESIS WITH THE ISSUE AND THEY INSPECTED THE CAR WHEN THEY EDR REPORT CAME BACK EVERYTHING MATCHED BUT THE MODEL OF THE CAR IT COMES BACK TO A GV80, ON MY GENESIS APP MY CAR COMES BACK AS A G90, MY CAR IS A GENESIS G80 THE MATTER CONCERNS CONFLICTING VEHICLE INDETIFACTION DATA ACROSS MULTIPLE OFFICIAL GENESIS SYSTEMS AS WELL AS A FAILURE OF THE AIRBAG TO DEPLOY DURING A CRASH. TWO IDENPENDENT GENESIS SYSTEMS - THE EVENT DATA RECORDER EDR AND THE OFFICIAL GENESIS OWNER PORTAL ARE IDENTIFYING MY VEHICLE AS A DIFFERENT MODEL A GENESIS GV80 AND G90 DESPITE MY CAR BEING A G80. THESE SYSTEMS SHOULD NEVER DISAGREE ABOUT THE VEHICLES IDENTITY AS THEY ARE RESPONSIBLE FOR SAFETY CRITICAL INFORMATION CRASH DATA WARRANTY TRACKING AND RECALL ELIGIBILITY.. THE EDR BOX SHOWING THE INCORRECT MODEL IDENTIFACTION .. THIS IS A MAJOR DEFECT DATA MISCLASSIFICATION AND A SAFETY SYSTEM FAILURE THAT CALLS FOR A RECALL
NHTSA complaint #11712046 — an unverified report by a vehicle owner.
at 127,000 milesHagerstown, MDCrash
AIR BAGS
The contact owned a 2018 Genesis G80. The contact stated that while driving at an undisclosed speed during the night, a deer hit the contact's vehicle on the front passenger side. The vehicle spun around and ended up in a "grass hill" where it came to a stop. The driver-side air bags did not deploy. However, the front passenger and side curtain air bags were deployed. The front passenger-side control arm detached from the vehicle due to the impact. The police were called and filed a police report. The contact and the passenger were not injured. The vehicle was towed to the residence. The contact took the vehicle to the dealer. The manufacturer was notified of the failure, and a field inspector from Genesis stopped by the Hyundai dealer to retrieve the Event Data Recorder (EDR). The inspector informed the contact that the Event Data Recorder (EDR) showed that the contact's vehicle was a GV80. The contact stated that her vehicle is a G80. The field inspector then requested permission from the contact to retrieve the information from the Event Data Recorder (EDR) to change the vehicle information to a G80. The contact refused. The contact stated that the Genesis application on the contact's phone provided the following codes: B1378, which meant that the "Side Airbag Front-Driver Resistance is too High," and B1649, which meant "Crash Recorded - Rollover Event." The dealer replaced the control arm. The air bags were still deflated. The vehicle is at the contact's residence. The insurance company was informed. The failure mileage was approximately 127,000.
NHTSA complaint #11710742 — an unverified report by a vehicle owner.
Hagerstown, MDCrash
AIR BAGS
I am writing to formally report a serious safety defect in my Genesis vehicle and to request immediate investigation, documentation, and corrective action. Following a recent crash event, my vehicle’s diagnostic scan revealed DTC B1378, which is associated with a fault in the airbag system circuitry. This code is widely recognized as an indicator of an airbag defect and is consistent with conditions that warrant manufacturer recall. During the crash: - Multiple airbags deployed, - The steering‑wheel airbag did NOT deploy, - The SRS system recorded a crash severe enough to trigger other airbags, - The vehicle now displays B1378, confirming an internal fault. The failure of the primary driver airbag to deploy during a crash is a critical safety malfunction. Combined with the presence of B1378, this raises substantial concerns regarding a defective airbag module, wiring harness, or sensor — all of which fall under manufacturer responsibility and federal safety standards. I am requesting the following: Immediate corrective action, including repair or replacement of all defective components. Documentation of this issue in your internal safety‑defect tracking system. Given the severity of this failure and its implications for driver safety, I am also submitting this information to the National Highway Traffic Safety Administration (NHTSA) for review. Please confirm receipt of this letter and provide a written response outlining the next steps. Sincerely, [XXX] Hagerstown, MD --- INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11710394 — an unverified report by a vehicle owner.
Hagerstown, MDCrash
STEERING
I am writing to formally report a serious safety defect in my Genesis vehicle and to request immediate investigation, documentation, and corrective action. Following a recent crash event, my vehicle’s diagnostic scan revealed DTC B1378, which is associated with a fault in the airbag system circuitry. This code is widely recognized as an indicator of an airbag defect and is consistent with conditions that warrant manufacturer recall. During the crash: - Multiple airbags deployed, - The steering‑wheel airbag did NOT deploy, - The SRS system recorded a crash severe enough to trigger other airbags, - The vehicle now displays B1378, confirming an internal fault. The failure of the primary driver airbag to deploy during a crash is a critical safety malfunction. Combined with the presence of B1378, this raises substantial concerns regarding a defective airbag module, wiring harness, or sensor — all of which fall under manufacturer responsibility and federal safety standards. I am requesting the following: Immediate corrective action, including repair or replacement of all defective components. Documentation of this issue in your internal safety‑defect tracking system. Given the severity of this failure and its implications for driver safety, I am also submitting this information to the National Highway Traffic Safety Administration (NHTSA) for review. Please confirm receipt of this letter and provide a written response outlining the next steps. Sincerely, [XXX] Hagerstown, MD --- INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11710394 — an unverified report by a vehicle owner.
Hagerstown, MDCrash
ELECTRICAL SYSTEM
I am writing to formally report a serious safety defect in my Genesis vehicle and to request immediate investigation, documentation, and corrective action. Following a recent crash event, my vehicle’s diagnostic scan revealed DTC B1378, which is associated with a fault in the airbag system circuitry. This code is widely recognized as an indicator of an airbag defect and is consistent with conditions that warrant manufacturer recall. During the crash: - Multiple airbags deployed, - The steering‑wheel airbag did NOT deploy, - The SRS system recorded a crash severe enough to trigger other airbags, - The vehicle now displays B1378, confirming an internal fault. The failure of the primary driver airbag to deploy during a crash is a critical safety malfunction. Combined with the presence of B1378, this raises substantial concerns regarding a defective airbag module, wiring harness, or sensor — all of which fall under manufacturer responsibility and federal safety standards. I am requesting the following: Immediate corrective action, including repair or replacement of all defective components. Documentation of this issue in your internal safety‑defect tracking system. Given the severity of this failure and its implications for driver safety, I am also submitting this information to the National Highway Traffic Safety Administration (NHTSA) for review. Please confirm receipt of this letter and provide a written response outlining the next steps. Sincerely, [XXX] Hagerstown, MD --- INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11710394 — an unverified report by a vehicle owner.
Atlanta, GA
ELECTRICAL SYSTEM
There is a known issue with these vehicles where the Oil Pressure Sensor/Switch triggers at idle and low RPMs but nothing is necessarily wrong other than the sensor itself. However, since the sensor malfunctions, owners can’t know if the pressure is actually bad or if oil levels are normal. This is a safety concern for all owners. However, Genesis is requiring owners to pay around $3000 to repair this. Most of the models are 2017-2019, which are past its manufacturer warranty years.
NHTSA complaint #11709296 — an unverified report by a vehicle owner.
Hagerstown, MDCrash1 injured
AIR BAGS
I hit a grass wall after striking a deer who bent my control arm and all airbags DEPLOYED BUT THE ONE WHO SAVES THE DRIVER THE MOST IMPORTANT AIRBAG
NHTSA complaint #11703862 — an unverified report by a vehicle owner.
Hagerstown, MDCrash
AIR BAGS
1-THE STEERING WHEEL AIRBAG FAILED TO DEPLOY DURING A COLLISIOM WHILE ALL OTHER AIRBAGS `AIRBAGS INCLUDING REAR SEAT AIRBAGS -DID DEPLOY. THIS SUGGEST A POSSIBLE MALFUNCTION IN THE AIRBAG CONTROL MODULE STEERING WHEEL AIRBAG UNIT OR SENSOR SYSTEM. **YES THE VECHCLE IS AVAILABLE FOR INSPECTION BY GENESIS, NHTSA, OR ANY AUTHORIZED PARTY. 2. AS THE DRIVER I WAS AT DIRECT RISK THE STEERING WHEEL AIRBAG IS DESIGNED TO PROTECT THE HEAD AND CHEST IN A FRONTAL COLLISION. ITS FAILURE TO DEPLOY LEFT ME VULNERABLE TO IMPACT WITH THE STEERING WHEEL AND DASHBOARD. THE LACK OF DEPLOYMENT HAS WORSED THE OUTCOME 3. NOT YET I AM SEEKING A DIAGNOSTIC SCAN FROM GENESIS - CERTIFIED DEALER TO CONFIRM THE FAILURE AND IDENTIFY ANY FAULT CODES IN THE AIRBAG SYSTEM. 4. THE VEHICLE IS BEING ASSIGNED TO AN AJUSTER BUT NOT YET BY GENESIS OR NHTSA. I AM REQUESTING A FORMAL INSPECTION BY GENESIS AND WILL PROVIDE ACCESS TO THE VEHICLE. 5. THERE WAS NO WARNING LIGHTS OR MESSAGES PRIOR TO THE INCIDENT. 6. I WAS NAVIGATING A TURN WHEN A DEER ENTERED THE ROADWAY I SWERVED AND THE FRONT RIGHT WHEEL BECAME STRUCK CAUSING ME TO STRIKE AN EMBANKMENT. THE CONTROL ARM BROKE AND THE IMPACT TRIGGERED FULL AIRBAG DEPLOYMENT INCLUDING REAR SEAT AIRBAGS BUT NOT THE STEERING WHEEL AIRBAG Based on the severity and location of the impact, the steering wheel airbag should have deployed. I believe this failure may be due to a sensor malfunction or defect in the airbag system. This raises concerns regarding the reliability of the vehicle’s safety mechanisms, as the absence of steering wheel airbag deployment during such a significant frontal impact posed a serious risk to driver safety.
NHTSA complaint #11699927 — an unverified report by a vehicle owner.
Hagerstown, MDCrash
STEERING
1-THE STEERING WHEEL AIRBAG FAILED TO DEPLOY DURING A COLLISIOM WHILE ALL OTHER AIRBAGS `AIRBAGS INCLUDING REAR SEAT AIRBAGS -DID DEPLOY. THIS SUGGEST A POSSIBLE MALFUNCTION IN THE AIRBAG CONTROL MODULE STEERING WHEEL AIRBAG UNIT OR SENSOR SYSTEM. **YES THE VECHCLE IS AVAILABLE FOR INSPECTION BY GENESIS, NHTSA, OR ANY AUTHORIZED PARTY. 2. AS THE DRIVER I WAS AT DIRECT RISK THE STEERING WHEEL AIRBAG IS DESIGNED TO PROTECT THE HEAD AND CHEST IN A FRONTAL COLLISION. ITS FAILURE TO DEPLOY LEFT ME VULNERABLE TO IMPACT WITH THE STEERING WHEEL AND DASHBOARD. THE LACK OF DEPLOYMENT HAS WORSED THE OUTCOME 3. NOT YET I AM SEEKING A DIAGNOSTIC SCAN FROM GENESIS - CERTIFIED DEALER TO CONFIRM THE FAILURE AND IDENTIFY ANY FAULT CODES IN THE AIRBAG SYSTEM. 4. THE VEHICLE IS BEING ASSIGNED TO AN AJUSTER BUT NOT YET BY GENESIS OR NHTSA. I AM REQUESTING A FORMAL INSPECTION BY GENESIS AND WILL PROVIDE ACCESS TO THE VEHICLE. 5. THERE WAS NO WARNING LIGHTS OR MESSAGES PRIOR TO THE INCIDENT. 6. I WAS NAVIGATING A TURN WHEN A DEER ENTERED THE ROADWAY I SWERVED AND THE FRONT RIGHT WHEEL BECAME STRUCK CAUSING ME TO STRIKE AN EMBANKMENT. THE CONTROL ARM BROKE AND THE IMPACT TRIGGERED FULL AIRBAG DEPLOYMENT INCLUDING REAR SEAT AIRBAGS BUT NOT THE STEERING WHEEL AIRBAG Based on the severity and location of the impact, the steering wheel airbag should have deployed. I believe this failure may be due to a sensor malfunction or defect in the airbag system. This raises concerns regarding the reliability of the vehicle’s safety mechanisms, as the absence of steering wheel airbag deployment during such a significant frontal impact posed a serious risk to driver safety.
NHTSA complaint #11699927 — an unverified report by a vehicle owner.
Hagerstown, MDCrash
ELECTRICAL SYSTEM
1-THE STEERING WHEEL AIRBAG FAILED TO DEPLOY DURING A COLLISIOM WHILE ALL OTHER AIRBAGS `AIRBAGS INCLUDING REAR SEAT AIRBAGS -DID DEPLOY. THIS SUGGEST A POSSIBLE MALFUNCTION IN THE AIRBAG CONTROL MODULE STEERING WHEEL AIRBAG UNIT OR SENSOR SYSTEM. **YES THE VECHCLE IS AVAILABLE FOR INSPECTION BY GENESIS, NHTSA, OR ANY AUTHORIZED PARTY. 2. AS THE DRIVER I WAS AT DIRECT RISK THE STEERING WHEEL AIRBAG IS DESIGNED TO PROTECT THE HEAD AND CHEST IN A FRONTAL COLLISION. ITS FAILURE TO DEPLOY LEFT ME VULNERABLE TO IMPACT WITH THE STEERING WHEEL AND DASHBOARD. THE LACK OF DEPLOYMENT HAS WORSED THE OUTCOME 3. NOT YET I AM SEEKING A DIAGNOSTIC SCAN FROM GENESIS - CERTIFIED DEALER TO CONFIRM THE FAILURE AND IDENTIFY ANY FAULT CODES IN THE AIRBAG SYSTEM. 4. THE VEHICLE IS BEING ASSIGNED TO AN AJUSTER BUT NOT YET BY GENESIS OR NHTSA. I AM REQUESTING A FORMAL INSPECTION BY GENESIS AND WILL PROVIDE ACCESS TO THE VEHICLE. 5. THERE WAS NO WARNING LIGHTS OR MESSAGES PRIOR TO THE INCIDENT. 6. I WAS NAVIGATING A TURN WHEN A DEER ENTERED THE ROADWAY I SWERVED AND THE FRONT RIGHT WHEEL BECAME STRUCK CAUSING ME TO STRIKE AN EMBANKMENT. THE CONTROL ARM BROKE AND THE IMPACT TRIGGERED FULL AIRBAG DEPLOYMENT INCLUDING REAR SEAT AIRBAGS BUT NOT THE STEERING WHEEL AIRBAG Based on the severity and location of the impact, the steering wheel airbag should have deployed. I believe this failure may be due to a sensor malfunction or defect in the airbag system. This raises concerns regarding the reliability of the vehicle’s safety mechanisms, as the absence of steering wheel airbag deployment during such a significant frontal impact posed a serious risk to driver safety.
NHTSA complaint #11699927 — an unverified report by a vehicle owner.
Lakeland, FL
ELECTRICAL SYSTEM
A/C does not work as blower will not put out cold air. During hot days in Florida with children and elderly in the car this poses a risk to our health. This happens when A/C has been on for approximately one hour. No warning messages whatsoever. This has been reported by many Genesis G80 owners who own a G80 from the years 2017 - 2020. Genesis Corporate is aware of the problem but has not submitted a recall.
NHTSA complaint #11698399 — an unverified report by a vehicle owner.
Pooler, GA
POWER TRAIN
Oil pressure sensor issues.
NHTSA complaint #11690109 — an unverified report by a vehicle owner.
Bay City, TX
POWER TRAIN
Component: Engine / Turbocharger / Oil Line / Fire Risk Vehicle Problem: For the past five months, my oil light has been coming on and off sporadically (not flickering), even though mechanics and oil shops said there was no issue. A few days ago, the car started smoking out of nowhere, though it wasn’t overheating and there were no visible signs of leakage. I took it to the shop, and they diagnosed a turbocharger oil supply pipe leak that is severe and poses a fire risk. I am in a new city with no support system and have a baby. Multiple car dealerships have refused to fix my vehicle, even though I have been informed this part is under recall. I have tried calling and visiting, and no one will help. This is a safety concern, especially since the vehicle is at risk of catching fire while driving.
NHTSA complaint #11675780 — an unverified report by a vehicle owner.
Bay City, TX
UNKNOWN OR OTHER
Component: Engine / Turbocharger / Oil Line / Fire Risk Vehicle Problem: For the past five months, my oil light has been coming on and off sporadically (not flickering), even though mechanics and oil shops said there was no issue. A few days ago, the car started smoking out of nowhere, though it wasn’t overheating and there were no visible signs of leakage. I took it to the shop, and they diagnosed a turbocharger oil supply pipe leak that is severe and poses a fire risk. I am in a new city with no support system and have a baby. Multiple car dealerships have refused to fix my vehicle, even though I have been informed this part is under recall. I have tried calling and visiting, and no one will help. This is a safety concern, especially since the vehicle is at risk of catching fire while driving.
NHTSA complaint #11675780 — an unverified report by a vehicle owner.
Bay City, TX
ENGINE
Component: Engine / Turbocharger / Oil Line / Fire Risk Vehicle Problem: For the past five months, my oil light has been coming on and off sporadically (not flickering), even though mechanics and oil shops said there was no issue. A few days ago, the car started smoking out of nowhere, though it wasn’t overheating and there were no visible signs of leakage. I took it to the shop, and they diagnosed a turbocharger oil supply pipe leak that is severe and poses a fire risk. I am in a new city with no support system and have a baby. Multiple car dealerships have refused to fix my vehicle, even though I have been informed this part is under recall. I have tried calling and visiting, and no one will help. This is a safety concern, especially since the vehicle is at risk of catching fire while driving.
NHTSA complaint #11675780 — an unverified report by a vehicle owner.
Binghamton, NY
UNKNOWN OR OTHER
Rear left door lock actuator has failed. Door will not open from inside or outside. There is no emergency release of any kind. This is a major safety concern as in the event of an accident occupants could be stuck inside the vehicle. This is a known issue with this model as well as several Hyundai/Kia models
NHTSA complaint #11671815 — an unverified report by a vehicle owner.
Binghamton, NY
ELECTRICAL SYSTEM
Rear left door lock actuator has failed. Door will not open from inside or outside. There is no emergency release of any kind. This is a major safety concern as in the event of an accident occupants could be stuck inside the vehicle. This is a known issue with this model as well as several Hyundai/Kia models
NHTSA complaint #11671815 — an unverified report by a vehicle owner.
