2018 Honda Cr-V window and wiper problems

VISIBILITY/WIPER

• The Incident: "The rear window shattered spontaneously while the vehicle was in motion. My wife was driving, I was in the passenger seat, and our two children were in the back seat." • The Risk: "The explosion of glass occurred inches away from my children's heads. This is a severe safety hazard caused by a known manufacturing defect in the rear defroster grid".

NHTSA complaint #11719175 — an unverified report by a vehicle owner.

VISIBILITY/WIPER

Closed the hatch to the CRV and the glass shattered. Looked up on line and there was a voluntary product update campaign requested.

NHTSA complaint #11696052 — an unverified report by a vehicle owner.

VISIBILITY/WIPER

My case has only 40k miles on it and the Body Control Module failed costing me $1k+

NHTSA complaint #11689268 — an unverified report by a vehicle owner.

VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM

The contact owns a 2018 Honda CR-V. The contact stated that while driving at an undisclosed speed, the A/C was emitting hot air. No warning lights were illuminated. The vehicle was taken to the dealer, where it was diagnosed that the A/C shaft seal had failed. The contact was informed that the A/C shaft seal leaked into the suction hose and discharge hose. The contact was informed that the A/C shaft seal needed to be replaced. The vehicle was taken to another dealer for a diagnostic test, and the contact was informed that the incorrect coolant was used, causing the A/C shaft seat to fail. The contact suspected that during one of the vehicle maintenance sessions, the incorrect coolant was used. The vehicle was not repaired due to the cost. The manufacturer was made aware of the failure. The failure mileage was 33,900.

NHTSA complaint #11678595 — an unverified report by a vehicle owner.

VISIBILITY

The contact owns a 2018 Honda CR-V. The contact stated that while idling at a stop light, there was a loud pop coming from the rear of the vehicle. The contact stated that the rear glass had fractured into several pieces without impact. The vehicle was taken to the dealer who confirmed that the glass needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure and opened a case. The failure mileage was 102,000.

NHTSA complaint #11659945 — an unverified report by a vehicle owner.

VISIBILITY/WIPER

The driver side sun visor became very difficult to operate and when trying to place in back in the stored / upright position it will not go into place and hangs down 2-4" that can cause visibility problems especially for taller drivers. This is a very common defect on several Honda vehicles as seen on Honda Forums or a Google search of Honda Sunvisor problem.

NHTSA complaint #11658743 — an unverified report by a vehicle owner.

VISIBILITY/WIPER

The driver side sun visor will not stay in a stowed position. Instead, it flops down and blocks my view of the road. It has become progressively worse. I have tried moving the visor to the side position so I can see out of the front windshield but that creates another safety issue because it is so loose that it literally swings when I turn or go over any bumps and hits me causing another major safety distraction. By not being able to see without obstruction, my daily drive is much more hazardous. I've shown this to the dealer who said that the issue is "VERY COMMON" and that the failure is due to the internal parts of the visor simply breaking and rendering the car visor to be useless for its' intended purpose and dangerous as it now obstructs view and swings uncontrollably when car is in motion. This is now a constant safety hazard.

NHTSA complaint #11649543 — an unverified report by a vehicle owner.

VISIBILITY/WIPER

Sun visors are extremely hard to move. May require two hands.

NHTSA complaint #11646217 — an unverified report by a vehicle owner.

VISIBILITY/WIPER

Driving on freeway when a loud noise came from driver side window and the window had completely shattered. The whole window was completely gone by the time I was able to realize what happened. It was like it broke all at once.

NHTSA complaint #11636083 — an unverified report by a vehicle owner.

VISIBILITY/WIPER

The visor on the driver's side does not go all the up or down. This puts the driver and passengers at risk for an accident, especially if driving into the sun by limiting needed visibility for the driver. The visor was brought to the dealer's attention.. He said I would be responsible for the cost of a new visor and installation. I was told upon buying the car that it was tight because it was new and would "work itself out." It never has become better., only looser.

NHTSA complaint #11573160 — an unverified report by a vehicle owner.

VISIBILITY/WIPER

The 2018 Honda Crv driver side mirror replacement parts are.too magnified than the original mirror when purchased the vehicle. The passenger side mirror is this correct mirror as originally purchased the vehicle. It's a safety concern as it is constant balancing of looking into a magnified glass mirror and then a more distant one and causes dizziness. Honda can replace the part but the part is the incorrect (too magnified) mirror and should be an expedited recall.

NHTSA complaint #11559191 — an unverified report by a vehicle owner.

VISIBILITY/WIPER

Display screen regularly & unexpectedly malfunctions while the vehicle is in motion. During these times, the display screen dims, goes dark, freezes, or goes into full bright mode. This continues throughout a cycle until the can can be stopped & restarted. Also, the windshield continues to crack along the base from side to side without any noticeable damages prior & I continue to have it replaced.

NHTSA complaint #11528286 — an unverified report by a vehicle owner.

VISIBILITY:WINDSHIELD

The contact owns a 2018 Honda CR-V. The contact stated that while driving and making a sharp left turn, the steering wheel would vibrate and would make abnormal grinding sounds. There was no warning light illuminated. The vehicle was taken to the dealer, where the Power Steering Control Module (PSCM), the steering gear, the driver's side spring, the driver's side strut and other unknown parts were replaced; however, the failure persisted. The manufacturer's technical support assisted the dealer in diagnosing that the electric steering rack needed to be replaced. The vehicle was repaired. Additionally, the contact stated that the infotainment system would make abnormally loud beeping sounds, and the infotainment screen pad was engaging functions independently. The contact stated that the infotainment system failed to turn off upon turning off the vehicle. The dealer replaced the infotainment system; however, the failure reoccurred. The contact stated that the windshield had cracked without impact and was replaced. The contact also stated that upon opening the vehicle, the driver's seat would independently move significantly closer to the steering wheel. The contact stated that the failure occurred intermittently. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 10,000.

NHTSA complaint #11518961 — an unverified report by a vehicle owner.

VISIBILITY/WIPER

Windshield washer nozzle freezes just below 32, resulting in limited view. Weather was clear, at or just below 32F. Started with driver sider and later on both side froze, unable to see on freeway as other cars in front sprays snow melting water.

NHTSA complaint #11513736 — an unverified report by a vehicle owner.

VISIBILITY/WIPER

A multitude of cracks forming with in 2 years. First one happened with zero Contact to the windshield. Others when Ice landed on windshield. Another when barely moving and a small cack noise and a small crack appeared.

NHTSA complaint #11505191 — an unverified report by a vehicle owner.

VISIBILITY:POWER WINDOW DEVICES AND CONTROLS

The contact called on behalf of parents who owns a 2018 Honda CR-V. The contact stated while parked she was pulling up the rear passenger window, from the driver's side control window panel. The contact stated the nephew had his head out the window at the time she pulled the switch. The nephew's head got caught, but there were no injuries; however, the contact stated the window should have an auto-sensor detecting feature for when items were in the way of the window before completely rolling up. The contact recreated the issues with the driver's rear window and the same issue reoccurred. The vehicle was not diagnosed or repaired. The manufacturer was notified of this failure. The approximate failure mileage was 34,000

NHTSA complaint #11470231 — an unverified report by a vehicle owner.

VISIBILITY/WIPER

The driver's side sun visor will not stay up in the correct position it keeps falling down causing visibility issues. when I'm going down the interstate at 70 miles an hour and The driver side sun visor decides to just go from the correct position and fall down into my line of view especially at night there's a couple of seconds there where my eyes get taken off the road to deal with it and that shouldn't happen. I consider this to say the issue it's no different than your phone ringing and looking down to see who's calling because when it just falls down in front of your face those couple of seconds something could happen. I get my Honda CRV serviced regularly at the dealership and I've mentioned it to them and they've offered to let me order one and pay for it and they would put it home but I'm still paying the car off. So I guess my only option is just to take it off completely not replace it and then just hope that the sun isn't really bright one day and calls me to get an accident because I'm blinded because I don't have a sun visor anymore

NHTSA complaint #11447444 — an unverified report by a vehicle owner.

VISIBILITY/WIPER

Sun visor is not staying up. Already replaced once under warranty but it is happening again about 1.5 years later.

NHTSA complaint #11423505 — an unverified report by a vehicle owner.

VISIBILITY:SUN/MOON ROOF ASSEMBLY

TL* THE CONTACT OWNS A 2018 HONDA CR-V. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 25 MPH, THE SUN ROOF GLASS FRACTURED WITHOUT IMPACT. THE VEHICLE WAS TAKEN TO CMA'S VALLEY HONDA (296 LEE JACKSON HWY, STAUNTON, VA 24401) TO BE INSPECTED. THE MECHANIC WAS UNABLE TO DETERMINE THE CAUSE OF THE FRACTURE. THE DEALER REPLACED THE SUN ROOF GLASS. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 32,000.

NHTSA complaint #11414657 — an unverified report by a vehicle owner.

VISIBILITY/WIPER

THE HEATING/ COOLING SYSTEM DOES NOT FUNCTION VERY WELL IN COLD TEMPERATURES. I LIVE IN MICHIGAN AND IT TAKES A LONG TIME FOR THE CABIN TO HEAT UP IN THE WINTER, AND ON SHORT TRIPS IT DOES NOT HEAT UP SUFFICIENTLY, EVEN WHEN I LET THE CAR "WARM UP" IN THE DRIVEWAY FOR A LONG TIME BEFORE I DRIVE AWAY. WHILE THIS MAY SEEM LIKE A MINOR INCONVENIENCE, IT IS ALSO A SAFETY HAZARD AS THE WINDOWS KEEP FOGGING UP, MAKING IT DIFFICULT TO SEE. THE REAR WINDOWS ARE HARD TO KEEP DEFROSTED AND VISIBILITY IS VERY LIMITED WHEN MAKING A LANE CHANGE AND HAVING TO CHECK MY BLIND SPOT. I SOMETIMES HAVE TO LOWER MY BACK WINDOWS IN ORDER TO CHECK MY BLIND SPOT, BUT THAT IS ALSO LIMITED BECAUSE THE WINDOWS DO NOT GO DOWN ALL THE WAY. I ALWAYS HAVE TO DO THIS WHEN THEY FOG UP BECAUSE I ALMOST SIDE SWIPED ANOTHER VEHICLE DUE TO LIMITED VISIBILITY DUE BEING UNABLE TO DEFROST THE WINDOWS PROPERLY. FROM ALL OF THE COMPLAINTS THAT I HAVE READ ONLINE, I AM NOT THE ONLY ONE HAVING THIS PROBLEM, AND ONE WOULD THINK THAT THE MANUFACTURER WOULD ADDRESS THIS ISSUE AS IT IS A SAFETY CONCERN.

NHTSA complaint #11405732 — an unverified report by a vehicle owner.

VISIBILITY:SUN/MOON ROOF ASSEMBLY

TL* THE CONTACT OWNS A 2018 HONDA CR-V. THE CONTACT STATED WHILE DRIVING ON THE EXPRESSWAY, AN ABNORMALLY LOUD SOUND WAS DETECTED AND HE BECAME AWARE THAT THE SUNROOF HAD EXPLODED WITHOUT AN IMPACT. THERE WERE NO REPORTED INJURIES. THE INSURANCE COMPANY WAS NOTIFIED. THE VEHICLE WAS TAKEN TO SUPERIOR COLLISION SHOP FOR THE REPAIR OF THE SUNROOF. THE CONTACT CALLED SERRA HONDA BRIGHTON (8294 GRAND RIVER AVE, BRIGHTON, MI 48114) AND INFORMED THEM OF THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 40,000.

NHTSA complaint #11390537 — an unverified report by a vehicle owner.

VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:HEATER CORE

2018 HONDA CR-V. CONSUMER WRITES IN REGARDS TO ENGINE SHUTTING OFF, DEFECTIVE HEATER, GAS IN THE OIL. *LD

NHTSA complaint #11361834 — an unverified report by a vehicle owner.

VISIBILITY/WIPER

MY WINDSHIELD CRACKED AT THE BOTTOM OF THE PASSANGER SIDE ON 02/02/2020 WHEN IT WAS PARKED. NO SIGNS OF ANY CHIPS.

NHTSA complaint #11349986 — an unverified report by a vehicle owner.

VISIBILITY/WIPER

2018 PARKED HONDA CRV - BACK WINDOW SHATTER WHILE CAR STATIONARY

NHTSA complaint #11349546 — an unverified report by a vehicle owner.

VISIBILITY/WIPER

FRONT WINDSHIELD CRACK DEVELOPED ON ITS OWN. DEALER REFUSED TO INSPECT AND REFERRED TO NEARBY GLASS COMPANY FOR REPAIR.

NHTSA complaint #11327034 — an unverified report by a vehicle owner.

VISIBILITY/WIPER

WINDSHIELD CRACKED WHILE VEHICLE WAS PARKED AND CASES A 6INCH+ CRACK IN THE PASSENGER'S FIELD OF VIEW.

NHTSA complaint #11323059 — an unverified report by a vehicle owner.

VISIBILITY/WIPER

WINDSHIELD CRACK FROM DRIVERS SIDE EDGE TOWARD THE MIDDLE. CRACK IS NOW OVER 18 INCHES. NO APPARENT ROCK CHIP AT ORIGIN OF CRACK. NOW A SECOND CRACK HAS FORMED. CRACK WAS DISCOVERED IN MORNING AFTER PARKING CAR IN GARAGE OVER NIGHT.

NHTSA complaint #11320191 — an unverified report by a vehicle owner.

VISIBILITY/WIPER

THE WINDSHIELD DEVELOPED A CRACK ON ITS OWN WHILE THE CAR WAS PARKED IN A COVERED PARKING. THERE WAS NO IMPACT/DAMAGE. THE CRACK SEEMS TO BE CAUSED BY POOL DESIGN/WORKMANSHIP

NHTSA complaint #11306465 — an unverified report by a vehicle owner.

VISIBILITY/WIPER

NOTICED A LINE AT THE BOTTOM OF THE WINDSHIELD WHEN GETTING OUT OF THE CAR LAST WEEK. GOT OUT TO INVESTIGATE AND SAW A THIN LINE RUNNING THE LENGTH OF BOTH WINDSHIELD WIPERS. THE CRACK WAS IN THE BLACK PART OF THE WINDSHIELD AT THE DEFROST LINE. THE CRACK SEEMED TO SPREAD AFTER COLD NIGHTS. I HAVE INFORMED MY HONDA DEALERSHIP AND AM WAITING TO HEAR FROM THEM.

NHTSA complaint #11289876 — an unverified report by a vehicle owner.

VISIBILITY/WIPER

MY WINDSHIELD DEVELOPED A CRACK IN THE FRONT PASSENGER SIDE JUST ABOVE ONE OF THE AIR VENTS (IN MARCH 2019) OVERNIGHT WHILE PARKED IN THE PARKING LOT TO MY APARTMENT COMPLEX. NO OTHER CARS WERE NEAR IT FOR THE CRACK TO OCCUR, AND THERE WERE NO SIGNS OF IMPACT. I TOOK IT INTO HONDA (HONDA OF LISLE) THE NEXT DAY TO HAVE THEM INSPECT IT AND THE DEALERSHIP DEEMED IT "NON-IMPACT" CAUSED BASED ON THEIR INVESTIGATION. HOWEVER, SINCE IT WAS WINDSHIELD DAMAGE, THEY TOLD ME THEY HAD TO SUBMIT IT TO THEIR REGIONAL DIRECTOR WHO WOULD MAKE THE FINAL CALL AND DETERMINE WHETHER IT WOULD BE COVERED BY THE HONDA AS A SPECIAL CIRCUMSTANCE UNDER THE WARRANTEE (THE CAR WAS ONLY TWO MONTHS OLD). AFTER SUBMITTING IT TO HIM, CUSTOMER RELATIONS INFORMED ME, SEVERAL DAYS LATER, THAT THE REGIONAL DIRECTOR DEEMED THE CRACK "IMPACT CAUSED" BASED ON HIS VISUAL INSPECTION OF THE PICTURES THAT THE HONDA DEALERSHIP HAD SENT HIM, CONTRADICTING THEIR DECISION. I APPEALED AND GOT A SECOND OPINION FROM SAFELITE, WHO DEEMED THE CRACK NON-IMPACT CAUSED AS WELL. AMERICAN HONDA REJECTED MY APPEAL. I ALSO DISCOVERED A FORUM DISCUSSING SIMILAR CRACKS OCCURRING ON THE SAME MAKE AND MODEL. I RELAYED THIS INFORMATION AND HONDA STILL REFUSED TO COVER THE WINDSHIELD UNDER THE WARRANTEE. I WROTE A LETTER TO CORPORATE, AND HONDA AGAIN, REFUSED. I ASKED CUSTOMER RELATIONS UNDER WHAT CONDITIONS HONDA WOULD COVER WINDSHIELD DAMAGE AND WAS INFORMED THAT THE DEALERSHIP ALONE WOULD HAVE TO RULE IT A DEFECT. I SPOKE WITH THE DEALERSHIP ABOUT THIS AND THEY TOLD ME THAT THEY COULD NOT DEEM THE CRACK A DEFECT BECAUSE IT WAS GLASS RELATED, AND REQUIRED UPPER MANAGEMENT APPROVAL. AFTER SPEAKING WITH HONDA REPRESENTATIVES AT OTHER DEALERSHIPS, THEY INFORMED ME THAT WHEN IT CAME TO GLASS AND SIMILAR NON-STANDARD WARRANTY CLAIM, THERE WAS A HOLE IN THE WARRANTY AND REVIEW PROCESS THAT PUT OTHER CUSTOMERS IN SIMILAR POSITION AS ME

NHTSA complaint #11253091 — an unverified report by a vehicle owner.