2014 Honda Ridgeline problems

STRUCTURE

The contact owns a 2014 Honda Ridgeline. The contact stated that the vehicle was previously repaired under NHTSA Campaign Number: 22V430000 (Structure), the contact discovered severe corrosion on the rear frame of the vehicle. An independent mechanic refused to service the vehicle due to the extent of the corrosion. A dealer confirmed the frame failure but provided no assistance with the repair. The manufacturer was notified of the issue and informed the contact that parts were unavailable, and a vehicle buyback would be offered. The contact was promised a follow-up call from the manufacturer; however, the contact had not heard back from the manufacturer. The vehicle was not repaired. The failure mileage was approximately 155,000.

NHTSA complaint #11753583 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

unknown

NHTSA complaint #11642960 — an unverified report by a vehicle owner.

STEERING

Hight Pressure Steering line failed causing steering failure and oil spraying over the engine and manifold, causing extreme smoke under the hood and possible fire in the engine compartment.

NHTSA complaint #11619415 — an unverified report by a vehicle owner.

ELECTRICAL SYSTEM

Backup camera became intermittent then failed completely. Display (left side of rear view mirror) shows only a blue screen with no image. It makes backing up difficult.

NHTSA complaint #11576485 — an unverified report by a vehicle owner.

STRUCTURE:FRAME AND MEMBERS

I responded to a recall for my 2014 Honda Ridgeline on October 19, 2023. I have gone through recalls before and did not think much of it until the dealership informed me that my vehicle was "CONDEMNED". I have been calling Honda America ever since and they are not responsive. I was given a case manager as of October 23rd but this case manager cannot get me a loaner vehicle or any other information on how Honda America will make me whole. I have one car in my family and we live in a rural area with no public transportation. If Honda is going to issue a recall and find no remedy they MUST be held accountable and must be responsive to people like me who needs a car to get to work. The Honda dealership made me sign a waiver saying I assume all responsibility if anything happens which is outrageous. I requested a loaner vehicle and they denied the request. I asked that my case be expedited and it's been 3 weeks with no word.

NHTSA complaint #11553345 — an unverified report by a vehicle owner.

STRUCTURE:BODY

My local dealership, Wesley Chaple Honda, in Wesley Chaple Florida, cannot get the tool required to perform the recall /repair of the rusted gas tank belt support that the recall no. 22V430 refers to. I purchased the 2014 Honda Ridgeline in Butler, PA in 2014 and is considered the rust belt region which is causing the corrosion of the support. Honda claims there are not enough Ridgelines in Florida to supply the local dealership with the necessary repair parts and the special tool required to make the correction. The Honda Corp. customer support just says to take the vehicle back to the dealership for the recall, but the dealership here cannot perform the recall without the proper tool.

NHTSA complaint #11550841 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

What component or system failed or malfunctioned, and is it available for inspection upon request? Paint defect for 2014 Honda Ridgeline How was your safety or the safety of others put at risk? NA Has the problem been reproduced or confirmed by a dealer or independent service center? Dealership auto body shop said that the car's paint seems to have a defect such as clear coat is gone on car that is why it is peeling badly which is resulting to rust. I do not know if the paint had been improperly applied or issues with chemical composition of the paint that lead to premature chipping and wear that is occurring with the car. I had a 2007 honda pilot older than the 2014 Honda Ridgeline and it is not even peeling and rusty like the ridgeline. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? By Martin--email Martin.Rehfeldt@russdarrow.com who is the body shop manager at Russ Darrow Honda. I brought it to Honda Corporation's attention at acs@ahm.honda.com Case #: 12815491 and they refuse to assist claiming that there is no recall and it is considered "normal wear and tear" which I do not believe that in my case is the truth. There have been several complaints about Honda ridgeline's customers who are unhappy about the peeling paint. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? Started toward at the end of 2021 and then had it estimated in Mar 2022, cost over $10,519 for the paint alone. For a paint job that cost over $10519 that means that there must be something wrong with the car to being with during manufacturing. It should NOT be blame on normal wear and tear. Solution: I would appreciate for Honda to do a courtesy repair on the car such as a new paint job at their own expense. Perhaps NHTSA should contact and research about folks who are in the same position as I am with the peeling paint.

NHTSA complaint #11519183 — an unverified report by a vehicle owner.

STRUCTURE:BODY

What component or system failed or malfunctioned, and is it available for inspection upon request? Paint defect for 2014 Honda Ridgeline How was your safety or the safety of others put at risk? NA Has the problem been reproduced or confirmed by a dealer or independent service center? Dealership auto body shop said that the car's paint seems to have a defect such as clear coat is gone on car that is why it is peeling badly which is resulting to rust. I do not know if the paint had been improperly applied or issues with chemical composition of the paint that lead to premature chipping and wear that is occurring with the car. I had a 2007 honda pilot older than the 2014 Honda Ridgeline and it is not even peeling and rusty like the ridgeline. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? By Martin--email Martin.Rehfeldt@russdarrow.com who is the body shop manager at Russ Darrow Honda. I brought it to Honda Corporation's attention at acs@ahm.honda.com Case #: 12815491 and they refuse to assist claiming that there is no recall and it is considered "normal wear and tear" which I do not believe that in my case is the truth. There have been several complaints about Honda ridgeline's customers who are unhappy about the peeling paint. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? Started toward at the end of 2021 and then had it estimated in Mar 2022, cost over $10,519 for the paint alone. For a paint job that cost over $10519 that means that there must be something wrong with the car to being with during manufacturing. It should NOT be blame on normal wear and tear. Solution: I would appreciate for Honda to do a courtesy repair on the car such as a new paint job at their own expense. Perhaps NHTSA should contact and research about folks who are in the same position as I am with the peeling paint.

NHTSA complaint #11519183 — an unverified report by a vehicle owner.

SERVICE BRAKES

There was significant water infiltration on left side front at location around and below fuse block and parking brake. Soaked insulation up to driver side seat and back to the windshield on the same side were noted. Water infiltration after heavy rain was severe enough to cause audible parking brake alarm that wouldn't clear completely until the area had partially dried. This alarm is loud enough and persistent enough to cause driver distraction and would become intermittent as carpet dried. insulation had to be removed after it was noted still wet after three days of no rain and with what appeared visibly as black mold near steering column at floor board. This appears similar to water infiltration addressed in the Honda service bulletin 07-082 for the 2007 and 2008 year models of the Ridgeline truck.

NHTSA complaint #11500999 — an unverified report by a vehicle owner.

STRUCTURE:BODY

Exterior paint peeling

NHTSA complaint #11497446 — an unverified report by a vehicle owner.

STRUCTURE:FRAME AND MEMBERS

2014 RIDGELINE HONDA. CONSUMER WRITES IN REGARD TO NHTSA SAFETY RECALL 22V-430.

NHTSA complaint #11493791 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

Safety Recall for rear subframe rust was "performed" at local dealer. Quality of work was questioned in that safety recall indicated dealer would removed corrosion on said subframe and apply anti-corrosive wax. Dealer notes they applied some anti-corrosive wax and some undercoating to a small section but did not coat ALL corrosion areas they cleaned. I had area reviewed by independent repair shop who noted the area was a concern and should be coated in the near future to prevent further corrosion and damage to frame. After discussing this with the dealer service department they informed me that was my job and my expense and told me to "have a nice day" and hung up. Is this appropriate behavior for a safety related item that could result in a fuel tank detachment or fuel leak?

NHTSA complaint #11491120 — an unverified report by a vehicle owner.

SERVICE BRAKES

SINCE JANUARY I HAVE STEPPED ON THER BRAKE PEDAL AT LEASE 6 TIMES AND THE PEDAL HAS GONE ALMOST TO THE FLOOR. I RELEASE THE PEDAL AND IT CAME BACK UP TO THE ORIGINAL POSITION. THE DEALER DID BRAKE MAINTENANCE ON THE FRONT. SAID THE PADS WERE STICKING. RECOMENDED NEW PADS AND ROTORS. I OKAYED NEW PADS AND ROTORS BE DONE. THEY ALSO DID MAINTENANCE ONTHE REAR AXLE BRAKES. YESTERDAY THE BRAKE PEDAL WENT DOWN TO THE FLOOR 2 TIMES IN 5 MINUTES. THIS WAS ALL DONE AT THE DEALERSHIP. THIS MORNING I DROPPED THE 2014 HONDA RIDGELINE AT AN INDEPENDENT AUTO SHOP TO SEE IF THEY CAN SOLVE THIS PROBLEM.

NHTSA complaint #11454082 — an unverified report by a vehicle owner.

STRUCTURE:BODY

THE CLEAR COAT IS FAILING ON MY WHITE HONDA RIDGELINE.

NHTSA complaint #11353679 — an unverified report by a vehicle owner.

ELECTRICAL SYSTEM

ELECTRICAL DOOR LOCK MECHANISM DOES NOT WORK USING THE KEY FOB LOCK.

NHTSA complaint #11217808 — an unverified report by a vehicle owner.

SERVICE BRAKES

WHILE DRIVING , APPLIED BRAKE AND PEDAL WENT TO THE FLOOR CAR WOULD NOT STOP! REPLACED BRAKE MASTER CYLINDER (TYPICAL REPAIR) THIS DID NOT FIX ISSUE. IM AM TOLD THE THE ABS MODULATOR CAUSED THIS FAILURE. THE MASTER CYLINDER IS UNDERSTANDABLY A DANGEROUS FAILURE POINT HOWEVER I HAVE NEVER HEARD OF AN ABS MODULATOR CAUSING THIS ISSUE WHICH CAN BE DEADLY . THE CAR ONLY HAS 90K MILES WHICH ALSO IS AN ISSUE AS THIS IS NOT A TYPICAL FAILURE. I WAS ABLE TO AVOID A COLLISION BUT IM WONDERING IF THIS SHOULD BE LOOKED INTO CLOSER AND IF THERE ARE OTHERS THAT HAVE HAD THIS PROBLEM BUT DID NOT RECOGNIZE THE FAILURE POINT SINCE THE PART IS NOT SUPPOSE TO FAIL IN THIS MANNER .

NHTSA complaint #11174404 — an unverified report by a vehicle owner.

ELECTRICAL SYSTEM

RODENTS CHEWED THROUGH WIRING ON A WHEEL SENSOR FOR THE BRAKING SYSTEM. I HAVE FOUND OUT THAT HONDA HAS A CLASS ACTION LAW SUITE FOR USING SOY BASED INSULATION ON WIRES IN 2012-2015 YEAR MODELS.

NHTSA complaint #11054526 — an unverified report by a vehicle owner.

ENGINE

IN DECEMBER 2016 I BEGAN TO NOTICE BILLOWING CLOUDS OF BLUE SMOKE FROM MY EXHAUST PIPE ON STARTUP. ON WATCHING THE PROBLEM FOR THE NEXT COUPLE OF WEEKS I NOTICED THAT IT HAPPENED INTERMITTENTLY, USUALLY (BUT NOT ALWAYS) WHEN THE ENGINE WAS COLD. FOLLOWING THE INITIAL BLUE CLOUD (DEFINITELY NOT BLACK OR WHITE SMOKE), ANY EXHAUST GASES BECAME INVISIBLE (BUT I AM UNABLE TO DETERMINE WHETHER MY TRUCK WAS SMOKING FROM THE EXHAUST WHEN I WAS DRIVING). I ALSO NOTICED THAT WHEN I STARTED IT UP WHILE IN THE DRIVEWAY (WITH THE INTENTION OF PULLING THE TRUCK INTO MY GARAGE), EVEN IF THERE WAS NO SMOKE VISIBLE THE GARAGE WOULD FILL WITH FUMES ? IT WAS SO BAD THAT I WOULD HAVE TO HOLD MY BREATH, EXIT THE TRUCK, AND SPRINT INTO MY HOUSE TO AVOID INHALING THOSE FUMES. IT QUICKLY BECAME APPARENT TO ME (AS AN AMATEUR MECHANIC) THAT SOMEHOW OIL WAS FINDING ITS WAY INTO THE COMBUSTION CHAMBER AND WAS BEING BURNED, RESULTING IN THE SMOKE & FUMES. I THEREFORE TOOK THE TRUCK TO THE HONDA DEALER IN ORDER TO HAVE THEM ISOLATE AND REPAIR THE PROBLEM. LATER IN THE DAY [XXX] PHONED TO SAY THAT THEIR SERVICE TECHNICIANS HAD NOT BEEN ABLE TO REPLICATE THE PROBLEM, THEREFORE HAD DONE NO SERVICE TO THE TRUCK, AND THAT I SHOULD COME PICK IT UP. WHEN I ASKED WHAT DIAGNOSTIC SERVICE HAD BEEN PERFORMED, [XXX] TOLD ME THAT THEY HAD STARTED THE TRUCK SEVERAL TIMES AND LET IT RUN FOR SEVERAL MINUTES, ALL THE WHILE VISUALIZING THE EXHAUST PIPE TO SEE IF THERE WAS ANY SMOKE: THERE WAS NONE. THEREFORE THEY SEEMINGLY DECIDED THAT THERE MUST NOT BE ANY PROBLEM AND THAT MY COMPLAINT WAS NOT VALID. TO SUMMARIZE: MY RIDGELINE IS BURNING OIL, WHICH PRESENTS A HEALTH AND SAFETY ISSUE FOR ME; CLOUDS OF BLUE SMOKE AND FUMES ARE BEING DISCHARGED INTO THE ENVIRONMENT; AND I HAVE BEEN INSULTED BY THE SERVICE MANAGER AT VACAVILLE HONDA WHEN I TRIED TO HAVE THIS PROBLEM CORRECTED. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

NHTSA complaint #10939957 — an unverified report by a vehicle owner.

AIR BAGS

TL* TAKATA RECALL. THE CONTACT OWNS A 2014 HONDA RIDGELINE. THE CONTACT RECEIVED NOTIFICATION OF A MANUFACTURERS RECALL CONCERNING THE AIR BAGS AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACTS VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE DEALER AND THE MANUFACTURER PROVIDED NO OPTION OF A LOANER VEHICLE. THE VIN WAS NOT AVAILABLE....UPDATED 12/14/16

NHTSA complaint #10911202 — an unverified report by a vehicle owner.

AIR BAGS

"TAKATA RECALL" I HAVE A LETTER THAT SAYS THIS WOULD BE RESOLVED IN THE SUMMER OF 2016. IT IS NOW FALL. I HAVE CONTACTED THE DEALER AND THEY SAY THEY HAVE NOT RECEIVED ANY PARTS. WHAT IS GOING ON ? YOU SAY IN YOUR LETTER THAT THIS COULD BE FATAL, AND YOU JUST DRAG YOUR FEET. I WANT AN ANSWER NIOW !!

NHTSA complaint #10910543 — an unverified report by a vehicle owner.

AIR BAGS

I WAS NOTIFIED OF THE RECALL MARCH 2016. DEALER STILL HAS NOT RECEIVED THE PARTS. NO ONE KNOWS WHEN TO EXPECT THEM. CORPORATE HOT LINE WAS NO HELP. HONDA SHOULD FACE SOME SORT OF FINANCIAL PENALTY FOR THIS LACK OF CONCERN.

NHTSA complaint #10907584 — an unverified report by a vehicle owner.

AIR BAGS

TAKATA RECALL I RECEIVED A LETTER FROM HONDA IN MARCH OF 2016 INFORMING ME OF THE RECALL, THEY SAID THE REPLACEMENT PARTS WOULD BE AVAILABLE IN THE SUMMER OF 2016. THE LETTER FURTHERED STATED THAT I WOULD RECEIVE ANOTHER LETTER TELLING ME THE PARTS WERE AVAILABLE. THAT NEVER HAPPENED. I CALLED THE DEALERSHIP WHERE I PURCHASED THE VEHICLE ON 07/29/2016, AND WAS INFORMED I HAD TO TELL THEM I WANTED THE PART REPLACED, AND THEY WOULD ORDER IT. I SPOKE WITH DEXTER, HE SAID HE WOULD ORDER IT, AND IT WOULD TAKE ABOUT SIX WEEKS. I CALLED BACK ON 08/29/2016 AND SPOKE TO TIM MAYWART, HE SAID THE PARTS WERE ON BACK ORDER, BUT THEY SHOULD BE THERE SOON, AND THEY WOULD CALL ME. HOW LONG DO WE HAVE TO WAIT TO GET DEFECTIVE PARTS REPLACED WHEN THERE'S A RECALL?

NHTSA complaint #10904821 — an unverified report by a vehicle owner.

AIR BAGS

TL* TAKATA RECALL. THE CONTACT OWNS A 2014 HONDA RIDGELINE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V061000 (AIR BAGS). THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACT'S VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 10/19/16*LJ UPDATED 10/24/16.

NHTSA complaint #10898612 — an unverified report by a vehicle owner.

AIR BAGS

TL* TAKATA RECALL. THE CONTACT OWNS A 2014 HONDA RIDGELINE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V061000 (AIR BAGS); HOWEVER, THE PARTS NEEDED FOR THE REPAIR WERE UNAVAILABLE. THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 09/28/16*LJ

NHTSA complaint #10897165 — an unverified report by a vehicle owner.

AIR BAGS

GOT NOTICE IN MARCH 2016, NOW AUGUST AND NO ACTION AT THIS TIME. VERY DISAPPOINTED IN HOW LONG THIS IS TAKING. I DON'T FEEL SAFE DRIVING MY RIDGELINE UNTILL REPLACEMENT.

NHTSA complaint #10892412 — an unverified report by a vehicle owner.