29 of the
570 complaints filed about the Infiniti M35
are about the other systems —
5% of everything owners reported.
The worst model year for it is 2007.
I purchased a new 2008 Infiniti M-35 equipped with technology package that included navigation. My car has 74,000 miles and needs a map update. I tried to purchase from Infiniti the CD update in which I found out was discontinued in 2020. I was told to use my mobile device in which reminded Infiniti to do so would violate state law and creates a safety hazard. Considering 15 year parts availability the update should be available. I believe Infiniti should provide a navigation update to help insure safety before someone is killed.
NHTSA complaint #11491147 — an unverified report by a vehicle owner.
Electrical fault in a sensor that I believe causes the engine to shut down. This issue was reported to Infiniti but not corrected; although, Nissan issued a voluntary recall citing a sensor failure that can lead to engine shutdown.
NHTSA complaint #11479834 — an unverified report by a vehicle owner.
On 7/13/21 afternoon, I parked my car in a parking garage of Purdue University, located in West Lafayette, IN. Around 6 pm, as I was backing out of my parking spot on reverse gear and turning the steering wheel, the car seemed sluggish. So, I pressed the accelerator -- lightly, I believe . All of a sudden, the car just took off, moving backward very fast in a semicircle. It first hit the back of a parked car with its front right side and then a concrete wall with its back with tremendous force. I was alone in the car. I called my wife. She came from our home and called 911. The university police and medic arrived promptly, as did two of our friends. One friend drove my wife and me to IU Health Hospital emergency in Lafayette, IN, and the other friend waited at the accident spot for AAA to come. Apparently, AAA came a little later and towed the car to Nissan of Lafayette body shop. Based on the x-rays and CT scans done at the emergency, the attending physician's assistant told me -- apparently, after consulting with a neurosurgeon -- that I suffered two fractures in a neck bone ("transverse process of cervical vertebra"). She gave me a hard collar and asked me to wear it 24 hours a day, expect when taking a shower, for 6 to 8 weeks. She also asked me to see a neurosurgeon, whom I will see on 7/26/21. The body shop person I spoke with next day told me that the car would likely be totaled (the car is still there). Since then, I have been thinking why the car moved so fast and also searching the web to find out any reason for it. Could it be an instance of the "sudden acceleration" problem? I must say that I have been driving Infiniti cars for many years. I have been very pleased with them so far, as well as the service provided by Infiniti dealers, especially my current one, Dreyer & Reinbold Infiniti of Indianapolis. I have decided to inform NHTSA of this accident so that no other person driving an Infiniti car meets with an accident like this.
NHTSA complaint #11425278 — an unverified report by a vehicle owner.
I have a 2007 Infiniti M35S that has been garaged kept since purchase. My dashboard has started to crack and exude a shiny, sticky, messy substance. I do not know whether this substance is toxic to the touch or my respiratory system. I have never used any type of cleaner or solvents on my dashboard, only a microfiber towel and water. I'm not sure how to answer how my safety or the safety of others is at risk since I don't know what the particular substance is. Secondly does the fragile state of the dashboard put me and my passengers at greater risk of injury with the discharge of an airbag. I have read several complaints where other Infiniti owners are experiencing the same issue with Infiniti vehicles circa 2006 - 2008. Infiniti should do the right thing and fix this problem!!
NHTSA complaint #11417503 — an unverified report by a vehicle owner.
THE DASHBOARD IN MY CAR IS CRACKING, BREAKING OFF EVEN SEEMS TO BE MELTING IN AREAS. MY CAR IS GARAGED AT OUR HOME. THERE ARE COUNTLESS EXAMPLES ON HOW MY CAR LOOKS. ALREADY DOCUMENTED ON YOUR WEBSITE. THE COST TO REPLACE THE DASHBOARD IS $2000. I UNDERSTAND THAT THERE IS A CLASS ACTION CASE TAKING PLACE IN FLORIDA, INSTEAD OF BOGGING DOWN THE COURTHOUSES SHOULDN'T THE MANUFACTURERS BE REQUIRED TO STAND UP AND DO THE RIGHT THING FOR THE CONSUMERS WHO MADE A PURCHASE IN GOOD FAITH.
NHTSA complaint #11315650 — an unverified report by a vehicle owner.
I HAVE NOTICED MY DASH IS MELTING TERRIBLY BAD ITS NOW HAS SOFT SPOTS AND IS NOW SUPER STICKY FROM MELTING AND CRACKING AND CHIPING OFF IN SOME AREAS WHERE IT HAS MELTED AND THEN CRACKED AS IT HARDENED BACK. IF I TRY TO CLEAN IT WITH CLEANER MADE FOR DASHES THE COLOR JUST SMEARS AND THE DASH MATERIAL ITS SELF SMEARS AND ANY KIND OF CAR CLOTH JUST LEAVES PATCHES OF STUFF FROM THE DASH BEING STICKY AND MELTED. THIS HAS BEEN A COMMON PROBLEM I AM FINDING ALL OVER THE WEB. WHY ARE OUR DASHES NOT BEING FIXED? THIS CAN CAUSE MAJOR ISSUES IF I WAS TO GET INTO A WRECK AND THE DASH JUST CRUMBLES OR SQUISHES BECAUSE ITS MELTED.
NHTSA complaint #11308015 — an unverified report by a vehicle owner.
AFTER INFINITI'S RECALL REPAIR FOR A DEFECTIVE AIRBAG, MY DASHBOARD HAS: 1. DEVELOPED CRACKS - LONGEST ~1.5" 2. STARTED TO BECOME STICKY IN PLACES AND DETERIORATE (BLACK RESIDUE) ONTO A CLOTH WHEN WIPED ONLY USING WATER 3. OTHERS HAVE CITED THESE SAME OR WORSE PROBLEMS ON WWW.CARGURUS.COM 4. NISSAN CONSUMER AFFAIRS OFFERED NO RESOLUTION
NHTSA complaint #11302541 — an unverified report by a vehicle owner.
TAKATA RECALL TURN MY CAR ON AND THERE IS A TICKING NOISE COMING FROM BEHIND MY DASHBOARD. IT WILL ADJUST THE VOLUME OF MY RADIO AUTOMATICALLY WITHOUT ME TOUCHING IT. AFTER A FEW CLICKS IT WILL SHORT OUT MY VOLUME. MY VEHICLE WAS STATIONARY.
NHTSA complaint #11180207 — an unverified report by a vehicle owner.
HELLO, JUST WANT TO LET YOU GUYS KNOW THAT MY CAR HAS A SERIOUS PROBLEM. I HAVE TAKEN TO INIFINITI AND ALSO CARMAX, WHICH IS WHERE I BOUGHT MY CAR. MY CAR TENDS TO ACCELERATE WHEN I DRIVE DOWN HILL. THE RPM IN MY CAR TENDS TO GO FROM 1 OR 2 AND IT JUMPS TO 4 OR 5. FOR THE PAST 2 YEARS I'VE BEEN TELLING THEM THAT THERE IS SOMETHING WRONG WITH THE CAR. YET THEY TELL ME THAT IT'S ME ACCELERATING THE CAR, OR THAT THE CAN'T DUPLICATE THE PROBLEM. I DON'T KNOW WHAT TO DO WITH MY CAR. THE IS UP TO DATE WITH ALL THE RECALLS.
NHTSA complaint #11166026 — an unverified report by a vehicle owner.
TOOK CAR INTO INFINITI DEALER FOR AIRBAG RECALL AND THEY DAMAGED AND CRACKED DASH BOARD.THEIR WERE NO VISIBLE CRACKS BEFORE UNTIL I GOT MY CAR BACK.SHOWED TO SERVICE MANGER AND HE SAID THAT DASH HAD CRACKS IN IT ALREADY, WHICH I KNOW ISN'T TRUE.ANY HELP OB THIS MATTER WOULD BE GREATLY APPRECIATED.
NHTSA complaint #11115372 — an unverified report by a vehicle owner.
MY DRIVE SHAFT BROKE WHILE I WAS ON THE HIGHWAY DRIVING AT 65MPH. THE DRIVE SHAFT THEN BANG A MASSIVE DENT IN THE ENGINE. 1200$ I WAS LUCKY ENOUGH TO BE ALIVE TO REPORT THIS
NHTSA complaint #11105294 — an unverified report by a vehicle owner.
ABOUT A MONTH AGO, I WAS DRIVING MY CAR HOME FROM THE STORE AND THE ENGINE STALLED AS I WAS ABOUT TO PULL INTO THE PARKING SPACE. I THOUGHT THE BATTERY WAS DEAD, SO I CALLED A FAMILY MEMBER TO GIVE ME A JUMP. THE CAR STARTED BACK UP AND DROVE FINE FOR ABOUT TWO DAYS. THEN IT HAPPENED AGAIN, I WAS ON MY WAY HOME FROM PICKING THE KIDS UP FROM SCHOOL AND THE ENGINE STALLED AGAIN, RIGHT IN THE MIDDLE OF THE HIGHWAY. THE CAR WOULD STILL BE ON BUT IT WOULD NOT MOVE AT ALL. AFTER TURNING THE CAR OFF AND WAITING FOR A FEW MINUTES, THE CAR STARTED BACK UP. I HAD IT TOWED TO AAA CAR CARE CENTER, WHERE THEY DETERMINED THAT I MAY NEED TO HAVE THE CAMSHAFT AND CRANKSHAFT SENSORS REPLACED. HOWEVER, AFTER DOING SOME RESEARCH ONLINE AND READING COUNTLESS COMPLAINTS AND FORUM POSTS FROM PEOPLE WHO WERE HAVING THE SAME PROBLEM, I DECIDED NOT TO PAY THE $751. I READ MANY POSTS FROM OTHER INFINITI OWNERS WHOSE CAR WOULD CUT OFF WHILE BEING OPERATED, WHO PAID TONS OF MONEY TO GET THEIR SENSORS REPLACED, ONLY TO HAVE THE SAME PROBLEM RETURN. I DROVE MY CAR HOME FROM AAA BUT NOT WITHOUT INCIDENT. THE CAR CUT OFF IN THE MIDDLE OF THE INTERSTATE WITH MY SIX YEAR OLD DAUGHTER IN THE BACKSEAT. VERY DANGEROUS. AFTER WAITING FOR A FEW MINUTES, I WAS ABLE TO START THE CAR AGAIN AND DRIVE THE REST OF THE WAY HOME. I TOOK THE CAR TO A LOCAL AUTO ZONE TO CHECK THE BATTERY AND IT WAS FINE. A FEW DAYS LATER, I HAD THE CAR TOWED TO THE NISSAN DEALERSHIP TO HAVE MY AIRBAG REPLACED DUE TO THE RECENT (TAKATA) AIRBAG RECALL. WHILE THERE, I HAD THEM DO A DIAGNOSTIC ON THE CAR. THEY FOUND A BUNCH OF CODES, BUT COULD NOT TELL ME WHAT THE PROBLEM IS WITH MY CAR. I AM TERRIFIED TO DRIVE THE CAR FOR FEAR OF GETTING INTO AN ACCIDENT. I DON'T KNOW IF THE ENGINE IS GOING TO STALL ON THE INTERSTATE WHILE I'M DRIVING AT 60 MPH. THIS IS OBVIOUSLY A COMMON PROBLEM AMONG INFINITI OWNERS.
NHTSA complaint #11104630 — an unverified report by a vehicle owner.
IT'S SIMPLE MY FANS ARE NOT WORKING AT ALL WHEN I TURN MY A.C. ON MY CAR RUNS HOT WHEN I CUT IT OF THE TEMPERATURE COMES DOWN AS I DRIVE BUT TODAY MY CAR WENT SO HOT THAT MY CAR TURNED OFF AND I DON'T KNOW WHAT IS CAUSING MY FANS TO NOT WORK PLEASE HELP I CAN'T GET TO WORK AT ALL.
NHTSA complaint #10995267 — an unverified report by a vehicle owner.
DASH HAS CRACKED IN NUMEROUS PLACES. THE CAR IS GARAGE KEPT AND I CLEAN THE DASH WITH A LIGHTLY DAMP RAG, NO PRODUCTS. IT BEGAN TO FEEL STICKY/TACKY BEFORE IT CRACKED. INFINITI IS DOING NOTHING TO RESOLVE THIS.
NHTSA complaint #10992078 — an unverified report by a vehicle owner.
INFINITY M35 [XXXXXX] I LOVE MY INFINITY AND WOULD LIKE TO KEEP IT AND DRIVE MANY MORE MILES, BUT I HAVE 3 ISSUES 1) TRAMLINING - CAR MOVES LEFT AND RIGHT, HARD TO DRIVE, A SAFETY CONCERN 2) INTERIOR DASH AND CRACKS AND DETONATING, NEEDS REPLACING 3) INTERIOR HEADLINER IS SAGGING AND NEED REPLACING WHAT ARE MY OPTIONS? CAN NISSAN HELP ME OUT WITH THESE REPAIRS? THANK YOU FOR RESPONDING! [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'
NHTSA complaint #10979873 — an unverified report by a vehicle owner.
I HAVE CONTACTED THE NISSAN CONSUMERS AND FILED A REPORT APPROXIMATELY 2-MONTHS AGO AND WAS GIVEN AN INCIDENT NUMBER. I HAD COMPLAINED ABOUT SEVERAL CRACKS ON MY DASHBOARD IN MY 2007 INFINITI M35. MY VEHICLE OF LOW MILEAGE AND WELL MAINTAINED AND KEPT IN THE GARAGE. I HAVE NEVER UTILIZED ANY OTHER PRODUCTS ON THE DASHBOARDS. I HAVE BEEN REVIEWING SEVERAL POSTINGS BY OTHER CONSUMERS THAT HAVE BEEN DEALING WITH THE SAME ISSUE AND THE DEALERSHIP REFUSES TO INSTALL A NEW DASHBOARD DUE TO THE AGE OF THE VEHICLE. THIS IS A MALFUNCTION OF PRODUCTION ON NISSAN INFINITI PART AND ALL THOSE CONSUMERS AFFECTED SHOULD GET A FREE DASHBOARD REPLACEMENT FOR THE DEFECTIVE OF PART WHEN CAR WAS MADE INTO PRODUCTION. TO-DATE THERE'S A RECALL ON THE AIRBAG WHICH NO PART STILL HAS COME OR DELIVERED YET TO THE DEALERSHIP. I AM ADDRESSING MY GRAVE CONCERN AND HOPE THAT OTHER CONSUMERS WILL FILE A CLASS ACTION SUIT AGAIN THE NISSAN INFINITI FOR SELLING THESE CERTAIN KIND OF VEHICLES WITH DEFECTS AND DO NOT WANT TO HONOR THE REPLACEMENT OF DASHBOARDS THAT WERE IMPROPERLY PRODUCED BY THE MANUFACTURER. FOR A LUXURY CAR TO HAVE SUCH PROBLEMS THEN I AM VERY APPALLED DUE TO THE FACT THAT'S ALL I MOSTLY PURCHASE IS NISSAN VEHICLES. THIS MATTER NEEDS TO BE RECTIFIED WITH ALL CONSUMERS THAT ARE HAVING THE SAME ISSUE AS I AM WITH THIS PARTICULAR VEHICLE AND OTHER MODELS OF THE INFINITI ARE HAVING THE SAME OR SIMILAR PROBLEMS.
NHTSA complaint #10970360 — an unverified report by a vehicle owner.
THE DASH IS CRACKING IN MULTIPLE PLACES AND IS STICKY TO THE TOUCH. INFINITI HAS NOT CHANGED THE AIR BAG YET AND HAS TOLD ME WHEN THEY DO THE DASH WILL PROBABLY BE IN WORSE SHAPE. THE CAR IS KEPT IN A GARAGE AT HOME AND A SUN SHIELD IS PUT IN THE WINDOW WHEN IT IS OUTSIDE. THE CAR HAS BEEN WELL MAINTAINED AND INFINITI DOES NOT SEE THIS AS A PROBLEM WITH THE M35.
NHTSA complaint #10969418 — an unverified report by a vehicle owner.