120 of the
581 complaints filed about the Jeep Grand Cherokee L
are about the driver-assist systems —
100% of everything owners reported.
The worst model year for it is 2022.
120
Complaints
100%
Share of all complaints
9
Crashes
0
Fires
Driver Assist & Collision Avoidance complaints by model year
My wife was driving our 2026 Jeep Grand Cherokee Limited with our child as a passenger on a public roadway. Traffic ahead slowed because another vehicle was turning into a parking area. There was no collision. The Forward Collision Warning/Automatic Emergency Braking system activated unexpectedly and applied the brakes. Immediately afterward, the vehicle appeared to stall or shut off while still in traffic. The instrument cluster displayed a message instructing the driver to press the Stop/Start button to restart the vehicle. The vehicle did not restart immediately and required approximately 10 seconds before it could be restarted. During this event the vehicle lost propulsion in traffic, creating a safety concern. The vehicle had approximately 3,258 miles at the time of the incident. The vehicle is currently at a Jeep dealership for diagnosis. No injuries or crash occurred.
NHTSA complaint #11763506 — an unverified report by a vehicle owner.
My wife was driving our 2026 Jeep Grand Cherokee Limited with our child as a passenger on a public roadway. Traffic ahead slowed because another vehicle was turning into a parking area. There was no collision. The Forward Collision Warning/Automatic Emergency Braking system activated unexpectedly and applied the brakes. Immediately afterward, the vehicle appeared to stall or shut off while still in traffic. The instrument cluster displayed a message instructing the driver to press the Stop/Start button to restart the vehicle. The vehicle did not restart immediately and required approximately 10 seconds before it could be restarted. During this event the vehicle lost propulsion in traffic, creating a safety concern. The vehicle had approximately 3,258 miles at the time of the incident. The vehicle is currently at a Jeep dealership for diagnosis. No injuries or crash occurred.
NHTSA complaint #11763506 — an unverified report by a vehicle owner.
I am reporting a serious safety concern with my 2026 Jeep Grand Cherokee L. The vehicle has emitted an audible warning, the engine has shut off while the vehicle was still moving, and the D drive indicator began flashing and automatically switches to P park. When this occurs, the vehicle loses propulsion and I am only able to coast to a stop. I then have to manually place the vehicle in Park and restart the engine before the transmission will operate normally again. This has occurred with a quick break due to rapid stopping and this has also occurred after making a right turn with no rapid stop. I did include a photo of the message that appears when this happens that states " autopark engaged shifter autocorrect active". I am currently working with the local dealership for diagnosis of the problem.
NHTSA complaint #11762444 — an unverified report by a vehicle owner.
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
2023 Jeep Grand Cherokee Summit unexpectedly applied the brakes while traveling approximately 78 mph with Adaptive Cruise Control engaged. There was no vehicle, object, or obstruction directly ahead. The forward collision/ACC warning activated immediately before the vehicle braked. At approximately the same time, the driver had touched the power lumbar button to disengage the lumbar. The lumbar had independently activated approximately 15–20 minutes earlier. Not sure if the 2 are related or if the is just coincidental?
NHTSA complaint #11762385 — an unverified report by a vehicle owner.
2023 Jeep Grand Cherokee Summit unexpectedly applied the brakes while traveling approximately 78 mph with Adaptive Cruise Control engaged. There was no vehicle, object, or obstruction directly ahead. The forward collision/ACC warning activated immediately before the vehicle braked. At approximately the same time, the driver had touched the power lumbar button to disengage the lumbar. The lumbar had independently activated approximately 15–20 minutes earlier. Not sure if the 2 are related or if the is just coincidental?
NHTSA complaint #11762385 — an unverified report by a vehicle owner.
A vehicle was purchased at McLarty Daniel Chrysler Bentonville, AR. The sales department had a third party install a non-oem windshield. Dealer attempted repairs, but the records show discrepancies of statements and record. The dealer ignored the instructions to recalibrate the windshield, though the receipt stated “elevated risk of collision” if not calibrated. The owner had on going issues that service should have connected to the windshield and calibration. The windshield of this vehicle has immense safety features that were ignored. The liability to willfully hand over the keys of a known unsafe vehicle is high. The dealership sent a repair request to warranty, only to be denied for “faulty or negligent install” then the service department said “long story short sales will cover the repair” after requesting formal warranty communications did the owner become aware on 7/30/26 and start the process of correction.
NHTSA complaint #11757008 — an unverified report by a vehicle owner.
A vehicle was purchased at McLarty Daniel Chrysler Bentonville, AR. The sales department had a third party install a non-oem windshield. Dealer attempted repairs, but the records show discrepancies of statements and record. The dealer ignored the instructions to recalibrate the windshield, though the receipt stated “elevated risk of collision” if not calibrated. The owner had on going issues that service should have connected to the windshield and calibration. The windshield of this vehicle has immense safety features that were ignored. The liability to willfully hand over the keys of a known unsafe vehicle is high. The dealership sent a repair request to warranty, only to be denied for “faulty or negligent install” then the service department said “long story short sales will cover the repair” after requesting formal warranty communications did the owner become aware on 7/30/26 and start the process of correction.
NHTSA complaint #11757008 — an unverified report by a vehicle owner.
I am reporting a serious safety concern with my 2026 Jeep Grand Cherokee L. On multiple occasions, while driving and needing to slow down quickly behind another vehicle, the vehicle has emitted an audible warning, the engine has shut off while the vehicle was still moving, and the "D" drive indicator began flashing. When this occurs, the vehicle loses propulsion and I am only able to coast to a stop. I then have to place the vehicle in Park and restart the engine before the transmission will operate normally again. This has happened more than once and appears to occur during firm or rapid braking/deceleration. The braking was not an emergency stop or collision. The vehicle simply required quicker-than-normal deceleration due to traffic ahead. I am concerned that this could occur at highway speeds or in heavy traffic and create a serious risk of a rear-end collision or other crash because the vehicle unexpectedly loses engine power and propulsion while still in motion. The vehicle is very new. I am requesting that NHTSA investigate whether this is a powertrain, transmission, engine-control, braking-system, or software-related safety defect affecting the 2026 Jeep Grand Cherokee L.
NHTSA complaint #11755645 — an unverified report by a vehicle owner.
Forward Collision Warning has been disabled since a forced OTA software update in August of 2024. Jeep has issued a STAR report to their dealers (S248A000013). Jeep acknowledges it is an issue, but fails to cover the remedy. Dealer wants $200+ to diagnose plus the cost of the software refresh. The system forces you to take the software update, removes a key safety feature, and then Jeep wants you to pay to restore it. This is a major issue with this model covered in the forums and should be addressed via recall. [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11754910 — an unverified report by a vehicle owner.
Two issues- 1. When pulling out into traffic the engine/gas did not catch and we slowly creeped out across lanes before the gas took. This almost caused us to become t-boned by a passing car. When the gas took the car lurched forward fast which could have been another accident. 2. When driving with adaptive cruise control the forward collision warning fault light and service adaptive cruise control light kept turning on and off with a service needed message on the heads up display. This flashed on and off repeatedly causing driver distraction and also limiting vehicle safety. This vehicle has been taken to the dealership multiple times since purchase with various resets done (Transmission control module, powertrain control module) and still numerous panel error lights turn on (engine malfunction light, traffic signal recognition fault light) and issues occur (ac stops blowing cold air, inside screens freeze) but can never be replicated or fault code founds. The biggest safety issue is the lagging engine/gas that randomly occurs from a stop as you can’t predict when it’s going to happen and it will cause an accident at some point.
NHTSA complaint #11754199 — an unverified report by a vehicle owner.
Two issues- 1. When pulling out into traffic the engine/gas did not catch and we slowly creeped out across lanes before the gas took. This almost caused us to become t-boned by a passing car. When the gas took the car lurched forward fast which could have been another accident. 2. When driving with adaptive cruise control the forward collision warning fault light and service adaptive cruise control light kept turning on and off with a service needed message on the heads up display. This flashed on and off repeatedly causing driver distraction and also limiting vehicle safety. This vehicle has been taken to the dealership multiple times since purchase with various resets done (Transmission control module, powertrain control module) and still numerous panel error lights turn on (engine malfunction light, traffic signal recognition fault light) and issues occur (ac stops blowing cold air, inside screens freeze) but can never be replicated or fault code founds. The biggest safety issue is the lagging engine/gas that randomly occurs from a stop as you can’t predict when it’s going to happen and it will cause an accident at some point.
NHTSA complaint #11754199 — an unverified report by a vehicle owner.
The initial safety issue began with the rear-view camera going blank and the Uconnect 5 screen freezing while the vehicle was operating in reverse. My vehicle's service record indicates that Safety Recall 24V-436 / FCA Campaign 79B was marked as "Completed" in the FCA system on June 19, 2024—even though the official recall was not initiated until around June 25, 2024, and no physical software update was performed at that time. To resolve the recall, I took my 2022 Jeep Grand Cherokee L to Performance Chrysler Dodge Jeep Ram in Delaware, Ohio, where technicians updated the software to version FCA-MY24.U33.43-PROD. Immediately following this dealer update, several core vehicle and safety functions failed: Forward Collision Warning (FCW): The FCW system automatically turned off, and the option to re-enable it completely disappeared from the vehicle settings menu. Vehicle Safety & Operational Controls: Automatic speed-sensitive door locking and paddle shifter functionality were completely disabled. I returned the vehicle to the dealer, where technicians reflashed the software to restore the user configuration options and re-enable FCW. However, the Uconnect system remains dangerously buggy: Active Safety Alerts: The amber FCW OFF light illuminates continuously and gets stuck on. While ADAS features appear partially operational, the constant amber warning obscures real-time system failure notifications. Backup Camera & System Latency: The Uconnect system routinely freezes, introducing a dangerous delay in the rear-view camera feed during reversing maneuvers. System Instability: The Uconnect software randomly resets to the Italian language, resets rear-camera display settings, disables automatic door locking, disables paddle shifters, and causes seat auto-adjustment malfunctions. Stellantis has since issued TSB 08-221-26 (Software Version U41.10), which explicitly acknowledges that these exact software bugs—including the persistent FCW OFF light, screen freezes,
NHTSA complaint #11754092 — an unverified report by a vehicle owner.
The initial safety issue began with the rear-view camera going blank and the Uconnect 5 screen freezing while the vehicle was operating in reverse. My vehicle's service record indicates that Safety Recall 24V-436 / FCA Campaign 79B was marked as "Completed" in the FCA system on June 19, 2024—even though the official recall was not initiated until around June 25, 2024, and no physical software update was performed at that time. To resolve the recall, I took my 2022 Jeep Grand Cherokee L to Performance Chrysler Dodge Jeep Ram in Delaware, Ohio, where technicians updated the software to version FCA-MY24.U33.43-PROD. Immediately following this dealer update, several core vehicle and safety functions failed: Forward Collision Warning (FCW): The FCW system automatically turned off, and the option to re-enable it completely disappeared from the vehicle settings menu. Vehicle Safety & Operational Controls: Automatic speed-sensitive door locking and paddle shifter functionality were completely disabled. I returned the vehicle to the dealer, where technicians reflashed the software to restore the user configuration options and re-enable FCW. However, the Uconnect system remains dangerously buggy: Active Safety Alerts: The amber FCW OFF light illuminates continuously and gets stuck on. While ADAS features appear partially operational, the constant amber warning obscures real-time system failure notifications. Backup Camera & System Latency: The Uconnect system routinely freezes, introducing a dangerous delay in the rear-view camera feed during reversing maneuvers. System Instability: The Uconnect software randomly resets to the Italian language, resets rear-camera display settings, disables automatic door locking, disables paddle shifters, and causes seat auto-adjustment malfunctions. Stellantis has since issued TSB 08-221-26 (Software Version U41.10), which explicitly acknowledges that these exact software bugs—including the persistent FCW OFF light, screen freezes,
NHTSA complaint #11754092 — an unverified report by a vehicle owner.
I am experiencing two serious issues with my Jeep that have raised significant safety concerns. First, the front passenger seat's lumbar bladder repeatedly inflates on its own, making the seat extremely uncomfortable and causing severe back pain for anyone sitting in it. I have been informed that this is a known issue affecting many Jeeps of this model. The dealership previously deflated the lumbar bladder under warranty, but now the problem has returned. I was told I must pay for the repair out of pocket because the previous deflation supposedly voided or disqualified the warranty coverage. I do not believe I should be responsible for paying to fix a recurring defect that was previously addressed under warranty. Second, the Electronic Brake System (EBS) warning light comes on randomly, and when it does, my vehicle unexpectedly slows down or comes to a stop. This creates an extremely dangerous situation while driving. I have been fortunate to avoid a collision so far, but I am very concerned for my safety and the safety of my four children, who regularly ride in the vehicle with me. I am requesting that these issues be thoroughly investigated and repaired at no cost to me, as they involve recurring defects and serious safety risks. I also request a written explanation of why my warranty claim for the recurring seat defect was denied after the dealership's previous repair.
NHTSA complaint #11753511 — an unverified report by a vehicle owner.
The dealership performed the backup camera safety recall (Jeep Recall 66B / NHTSA Campaign 24V436000), but the safety defect returned. The dealership is now refusing to re-repair the vehicle, falsely claiming the recall warranty has expired. The backup camera screen is blue and says camera is not available.
NHTSA complaint #11753110 — an unverified report by a vehicle owner.
This model of Jeep has a documented history of having software problems that occur resulting in huge safety issues. I am filing this report because Jeep has not successfully solved this issue leading to regular ongoing safety concerns. Jeep themselves have issued several STAR reports on this, and a simple internet search will show thousands upon thousands of posts of owners with recurring issues. The specific safety concerns regarding seat positioning while moving, language change of instrumentation and critical alarms, metric changes to critical items like speed, and failure of front collision sensors. The issue begins with the driver seat changing its position while driving. While driving the seat will suddenly recline almost to a lay down position which is a safety risk. After some time fighting this, the car will eventually have a computer issue where the language changes to Italian, and cause the front collision sensors to be disabled. There is actually no issue with the sensors, it’s a software glitch that causes the sensors to be deactivated. In order to fix the issue, the car has to be taken to the dealership for several software updates and reconfiguration, resulting in cost to owners. Extended warranties do not cover software. The issue will then recur, sometimes within as little as a week, others after a few months. Researching forums, it appears this may be related to some OTA software update, but that hasn’t been confirmed as far as I can tell. This is a safety concern. Seats should not adjust on their own without driver controls being accessed, and collision sensors shouldn’t deactivate because of a software glitch.
NHTSA complaint #11752113 — an unverified report by a vehicle owner.
I am reporting a serious safety failure in my 2025 Jeep Grand Cherokee L (1,483 miles). On XXX, the vehicle was parked with my wife and young children inside. Upon starting it, the vehicle would not shift into gear, the steering wheel locked, and the front windows stopped working. The lane departure symbol lit up during the failure, and the vehicle would not shut off through normal controls. After two hours, we shut it off by disconnecting the battery. When restarted, the check engine light and other warning lamps came on, and the vehicle began shaking and rattling. No crash occurred, but with steering locked and children in the car, I had no way to safely disable the vehicle for two hours. This could have caused loss of control if it happened while driving. No prior warning signs occurred before the incident. The vehicle has not been inspected by a dealer or repair shop, as no certified Jeep dealership exists on Lanai, Hawaii, where I reside; shipping the vehicle requires barg transport to XX or XXX. The vehicle is available for inspection on request and is currently not in use. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11749107 — an unverified report by a vehicle owner.
Randomly, and without warning, the instruments, gauges, and displays will switch into a language I do not speak or understand (Italian). Coinciding with the switch to Italian language, cluster and radio display settings revert back to default settings, auto door locks and paddle shifter becomes inoperative (with no menu to enable), pedestrian emergency brake (peb) lamp or forward collision warning (fcw) lamp turns on with no way to disable, units of measurement including speed, temperature, etc. all change, and many other random settings change as well. ***This is clearly a dangerous situation because of all the functions and gauges that change, and the fact it is difficult if not impossible to recover from this due to the language of the setting menus, and the complexity of discovering and navigating through all these changes. I have taken it to the dealer twice, and they say there is nothing they can do and to wait for a possible software update, but none has come and it has been over a year. When this happens, even if one is able to wade through all the settings menus and change setting back, some items cannot be reset (like the FCA off lamp). According to various Jeep owner forums, some dealers have been able to reset something and temporarily correct the issue, but they charge for this service, and the issue returns randomly again. Here is an example forum discussion, indicating many if not all vehicles are affected: [XXX] Many people on the forum believe this issue did not start until a software update a year or so ago. This is a well known and widespread problem, and there is even a DOT Bulletin on the issue: dot.report Bulletins Because this is dangerous (for settings/gauges/units to no longer be useful while driving), and it occurs randomly, I strongly believe this issue should be a manufacturer recall. I am available for any needs. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11748545 — an unverified report by a vehicle owner.
This is the second time I got into an accident and the (ADAS) made me crash.. I was far enough to brake safely but the system keeps me going forward..it drags me as if there is ice on the ground..if it was off my car would not have been in any of these accidents..this feature is not safe..I feel like my life is in danger when it is on
NHTSA complaint #11743798 — an unverified report by a vehicle owner.
There was a previous recall for camera system that was fixed using a OTA over the air update per JEEP. This update introduced new problems It disabled the forward collision detection and disabled paddle shifting and other safety features which should also be issued as a RECALL because the dealer is not reputable to this on their own. The fix that they did requires customer to come in and have more work done at their expense and they pretend they didn't cause it but clearly this is a major problem across their whole line of Cars.
NHTSA complaint #11741257 — an unverified report by a vehicle owner.