49 of the 547 complaints filed about the Jeep Grand Cherokee L are about the other systems — 9% of everything owners reported. The worst model year for it is 2025.
49
Complaints
9%
Share of all complaints
3
Crashes
1
Fires
UNKNOWN OR OTHER
The hood will pop open while driving. There is a safety catch so it won't open all the way but it urges you to get off the road. This has happened 3 times to me already. The last time was 8/4/26.
NHTSA complaint #11758133 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
I am reporting recurring safety-related shifting and vehicle gear/park-state concerns involving my 2025 Jeep Grand Cherokee L Summit Reserve. On multiple occasions, the vehicle has failed to transition properly from Reverse into Drive. I reported this Reverse-to-Drive issue to the manufacturer before later becoming aware of diagnostic information that I believed could potentially relate to the behavior. I am not a mechanic and do not know the underlying cause. On July 5, 2026, while my infant was in the vehicle, I placed the vehicle in Park and it displayed a “Park Not Engaged” warning despite being in Park. Warning sounds occurred and the vehicle automatically engaged the parking brake. This caused me serious concern about whether the vehicle was reliably recognizing its selected gear/park state. I immediately reported the incident to the manufacturer and was instructed to bring the vehicle to an authorized dealership. I complied. The vehicle was at the dealership from July 8 through July 27, 2026. During that repair visit, the dealer documented that FCA/WiTECH diagnostic systems were unavailable and that the vehicle could not be properly scanned. The vehicle was ultimately returned to me without the reported concerns being resolved. The vehicle has accumulated approximately 22 days out of service during its repair history. The manufacturer and authorized dealership have been made aware of my concerns and the vehicle has been available for inspection and diagnosis. I remain concerned about the recurring Reverse-to-Drive behavior and the July 5 Park Not Engaged event because unexpected or unreliable gear/park-state behavior could create a risk of unintended vehicle movement or an inability to reliably control the vehicle as expected. The underlying failed component or cause is UNKNOWN. I am submitting this complaint so these incidents are documented and can be evaluated by NHTSA for a potential safety-related defect.
NHTSA complaint #11757919 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
Vehicle: 2026 Jeep Grand Cherokee L Limited Location: [XXX] Safety Issue Description: When using the remote auto‑start with the key fob, the engine starts briefly and then shuts off. When the vehicle is manually started, the check‑engine light immediately illuminates and begins flashing, and the vehicle jerks violently even while in park. The flashing check‑engine light indicates an active engine misfire, which poses a significant safety risk due to potential engine stalling, sudden loss of power, and potential catalytic‑converter damage. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11756863 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
On 7/16/2026 exactly 1 week after i purchase the vehicle after fueling i drove about 1 mile when the car started to misfire, when attempting to accelerate. Check engine light flashes a few times and then went off. I then attempted to reverse into my driveway and when attempting to do so the vehicle shut off completely. But started right back up. I then called the dealership and was asked to bring it in. The dealership has the vehicle about 2 days and said it has been repaired it had bad spark plugs. When to get the car it drove fine with no issues until 7/28/2026 when i made an attempt to drive to work, i had driven about a mile from my home and car to a red light when the light turned green i attempted to accelerate and the vehicle was hesitate. Then a few warning lights came on that showed issues with electronic throttle control and electronic stability system service. The car would not accelerate over 20 mph and would shake when i attempted to press on the accelerator, the car was then towed to the dealership and much it has been at since 7/28. I received a online request for service approval from the tech on 7/29 in which they stated cylinders 1 &4 were showing misfired and they would look into replacing the spark plugs but that they would continue to work on the car. I then received a message from my service advisor on 7/31 that stated the spark plugs were replaced but the vehicle was still having issues, i should wait until 8/3 for an update. I have not even had the vehicle for 30 days and it’s been in the shop twice for the same issue with about 1,000 miles on it.
NHTSA complaint #11754118 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
While driving from Tampa to Miramar Beach, Florida, the vehicle operated normally on the highway. However, shortly after exiting the highway and driving in slow traffic, the engine temperature gauge suddenly rose into the red zone, and the air conditioning automatically shut off. I immediately pulled over and allowed the vehicle to cool. The engine temperature returned to normal, and after the engine cooled completely, I found that the coolant reservoir level was only slightly below the MIN mark. There are no visible coolant leaks, no check engine light, and no warning messages currently displayed.
NHTSA complaint #11752766 — an unverified report by a vehicle owner.
Other/I am not sure
No accident there is a recall on the seat.
NHTSA complaint #11752621 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
The original engine mounts are causing the engine to have a loud knocking sound at idle. Jeep is aware of the bad engine mounts and issued technical service bulletin #09-015-22. The CDJR dealer confirmed the engine mounts need to be replaced and it is a known problem. The 3 year/36,000 mile warranty just expired and they refused to replace the mounts under the powertrain warranty. Bad engine mounts are a safety concern because they allow excessive engine movement, which can damage steering, drivetrain, fuel, cooling, and electrical components, potentially leading to loss of vehicle control or a breakdown. If a mount fails completely, the engine can shift enough to affect shifting, steering, or throttle operation, increasing the risk of a crash.
NHTSA complaint #11748317 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
Infotainment system glitch Screen blacks out Auto start/stop doesn’t work Key fobs glitch Vehicle jerks (I’m guessing it’s sensing something that isn’t there, but no one seems to know) Doors unlock themselves Alerts “key fob not detected” while driving and while parked
NHTSA complaint #11748201 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
I bought my truck march 2025 in August while putting groceries in the trunk the trunk started coming down on me I took it to the dealership the hydraulic fuel was low had I been a child the trunk probably would have shut completely on them, may 2026 both batteries went out the main batteries and the auxiliary battery june 21 the fuse array box went out nothing on the door panel works the doors won’t lock the windows don’t work the trunk won’t work the seats won’t adjust and the dealership is trying to say that this box is only covered 12 months or 12000 miles
NHTSA complaint #11747475 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
On April 20, 2026, my 2025 Jeep Grand Cherokee L was involved in a crash due to a sudden and complete brake failure. At the time of the incident, the vehicle was in the custody of an authorized FCA dealership. An employee of the dealership was operating the vehicle when the brakes completely failed to respond, resulting in an accident. FCA US LLC Special Investigations conducted an inspection (Case #[96529168]) and stated they found no physical evidence of a manufacturing defect or component malfunction. However, the mechanical or electronic failure was severe enough to cause a crash while being operated by a professional dealership technician. I am filing this complaint because sudden brake failure represents an extreme safety hazard to the public. The manufacturer has denied assistance, and independent federal oversight is required to determine if a software or hydraulic defect exists in this model year.
NHTSA complaint #11739926 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
My vehicle wasn’t reading my key fob when I was pressing the lock and unlock button, so I took out the hard key and unlock the doors. Then the alarm set off and I was using the key fob again trying to shut the alarm off no response so I took the key fob and press the start stop button and the engine turn over and the key was working again then I went to shut off the engine same way. The engine would not shut off my driver seat wouldn’t move so I couldn’t get to the battery and I paid a lock smith to come out and he couldn’t even help me with my key fob not syncing with the vehicle..my ebreak would not release or the emergency override break wasn’t working. On the digital dash it’s kept saying shift to park to release parking break but the vehicle was in park all while doing so. This all happened around 7pm. So I could not get help until the morning cs the vehicle would not move
NHTSA complaint #11739705 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
THE PASSENGER DOOR DOES NOT ALERT WHEN OPENING OR CLOSE . THE TBM MODULE DOES NOT UPDATE CAUSING A FEE OF $198.95
NHTSA complaint #11739246 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
Multiple switches that make the windows go up and down in the car all broke around the same time. The switches are inoperable meaning the doors cannot be locked or unlocked and the windows cannot be rolled up or down in for multiple windows.
NHTSA complaint #11737940 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
There is an issue with my infotainment screen that has been occurring for the past 3 years. There seems to be something wrong with the software. My screen goes completely black a few times a day while driving and then comes back on or it freezes. Automatic updates when the truck does a software update, it never corrects this issue. The Cherokee L was not included on the recall list but there is definitely a problem.
NHTSA complaint #11737626 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
In May 2025 the vehicle randomly, and without warning, the instruments, gauges, and displays switched to Italian, changed to Metric, and we got the update and FCW Off light stuck on. Numerous other settings had been reset. Took to dealer and had to pay for the fix - they noted a STAR bulletin on my invoice. Then this past weekend (May 2, 2026) it happened again. At least this time it didn't go Italian and Metric on me, but lots of other settings were changed. Did not test the paddle shifters but will do that soon. Current software version says FCA-MY24.U29.42-PROD. I've seen other posts with a newer version - not sure if / why not on my Jeep yet.
NHTSA complaint #11735441 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
There is a continual problem with this car. Randomly, about every 1-2 weeks, my entire infotainment center, customer settings, and seat preferences will reset to Italian and the metric system. When this happens, the front collision warning system turns off. The radio screen also begins to flash on and off, where I cannot use the backup camera and audio cuts out. I have had it to my local Jeep dealership about 6 times now, and they are able to reset the system but the problem comes back. I had it there earlier in the week and the technician told me that there is no permanent fix, and that I will be coming back routinely because I am not the only one with this issue.
NHTSA complaint #11734403 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
While stopped at a red light, the auto start/stop feature of the vehicle failed to re-start the car causing complete failure. My wife was the first vehicle at a the light in a busy intersection with a [XXX] old in the vehicle. The electronics of the vehicle completely failed causing complete shutdown and unable to restart. Vehicle was towed after blocking intersection for 30 minutes. This has happened before but not for total and complete failure. This failure caused a complete battery drain leading to the need for two new batteries. The vehicle has a history of electronics/software issues and failures and associated start/stop system issues. This failure was diagnosed to be caused by a faulty relay and costed me $2000 in repairs. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11732439 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
Failure of the electrical system beginning on January 10,2025 which continues to get worse even after multiple visits to the dealership for warranty the dealer continues to say they cannot reproduce the problems such as automatic wipers not working, functions of the system is erratic creating distracted driving, I am sending the video link to you, the dealership and the manufacturer . this is the address for a video detailing the issues. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11728884 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
I just traded for this car! I am a [XXX] male! After I had already signed the Paperwork Then and only then I was told there was only one key FOB! Living in a remote area of the mountains I would have Never bought the car if I had known this! Not having a back up key is like not having a spare tire! It could actually be life threatening for a [XXX] ! I was told I could get a Fob online and any locksmith could program it! Then I find out it is not true! Only the Jeep dealer can do that! I then take the OEM Fobs I got to the Jeep dealership and was told they would not program them! Then give me extremely high quote in the hundreds of dollars! A quote so high that as a [XXX]I could never afford! They were extremely hateful! So now I am dependent on a car that could leave me stranded on a desolate mountain road! After some investigation I was told that certain car dealerships actually will purposely throw one of the keys into a refurbish box and then charge extremely high fees for a key to replace it! My Father always warned me about used car salesmen but this is a new level of evil! The literally take away the safety of a second keep for Money! A unreliable vehicle for [XXX] , or for that matter anyone, should be criminal! This transaction has left me with a car I am scared to drive in a remote mountain area with poor cell phone service! For [XXX] life is hard enough without being taken advantage of by predatory car dealerships! This is one of the largest Dealership groups in NC! I know I am probably wasting my time but whether you or they think this a safety issue just imagine you [XXX] are out driving and suddenly their only remotes malfunction! Since I cannot afford to replace a Second FOB I am at risk everytime I drive! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11726888 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
6/24/24 I took my dog to the vet. On the way home the compartment door open while we’re driving. I did pull over on the parking lot to close the door. The thing is, the button to open and close the door on the back side is easily accessible. My guess my dog accidentally press it that’s why it happens. Luckily no dog or person is harmed. I think it needs to be investigated to see if recall is warranted as there’s safety issue in my opinion.
NHTSA complaint #11720793 — an unverified report by a vehicle owner.