184 of the
1,572 complaints about the 2004 Jeep Grand Cherokee are about the
braking system — 12% of everything
reported for this model year.
Half of the failures with a mileage on record happened before
18,000 miles.
The contact owns a 2004 Jeep Grand Cherokee. The contact stated that while depressing the brake pedal, there was an abnormal clicking sound coming from the brakes. The contact stated that the vehicle was not braking normally, and braking distance was extended while coming to a stop. The contact stated that the ABS warning illuminated after driving over a bump in the road. The contact stated that the failure was a recurring failure. The contact stated that the vehicle had been taken to several independent mechanics to be diagnosed. The contact stated that the calipers, rotors, and brake pads replaced; however, the failure reoccurred. The contact stated that recently after adding brake fluid to the brake fluid reservoir, there were signs of a brake fluid leak coming from the rear passenger’s side wheel well. The contact had taken the vehicle to a dealer; however, the vehicle was not yet diagnosed. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 260,000.
NHTSA complaint #11680064 — an unverified report by a vehicle owner.
York, SC
SERVICE BRAKES
Car was bought at affordable auto. The parking break had to be used in order for car to stay parked. We got home the windows on passenger side did not go down. Transmissions slips and goes out of gear you must change gears like a stick shift and the jeep is automatic. The truck was as is but the safety hazards sHould have been fixed. We took back to the dealership affordable auto next day and two more times after that. All the problems still were there. Yesterday I asked could they put freon in the truck since they wont fix anything so the air conditioner does not work and I have a heart condition. I was told they will not put freon in the jeep until we catch up on car payments. we are a month behind because tried to get windows fixed but motors is dead completely. I told them that was wrong and we were threatened that they will repossess the jeep if we don't like it.
NHTSA complaint #11595317 — an unverified report by a vehicle owner.
at 124,000 milesNorfolk, VACrash
SERVICE BRAKES
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT AFTER SHIFTING FROM REVERSE TO DRIVE AND PRESSING ON THE BRAKE, THE VEHICLE ACCELERATED. THE CONTACT STATED THE MORE HE PRESSED THE BRAKE, THE MORE THE VEHICLE ACCELERATED. THE VEHICLE SLIGHTLY CONTACTED ANOTHER VEHICLE IN THE CONTACT'S DRIVEWAY. THE DEALER AND MANUFACTURER HAD NOT BEEN CONTACTED. THE VEHICLE CURRENTLY SITS UNREPAIRED IN THE CONTACT'S DRIVEWAY. THE FAILURE MILEAGE WAS 124,000. *DT
NHTSA complaint #11352729 — an unverified report by a vehicle owner.
at 170,000 milesSpringfield, VA
SERVICE BRAKES
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. WHILE DRIVING 60 MPH, THE BRAKE PEDAL FAILED TO WORK WITHOUT WARNING. THE CONTACT APPLIED THE FRONT BRAKE TO STOP THE VEHICLE. THE CONTACT WAS AN INDEPENDENT MECHANIC AND DIAGNOSED THAT THE REAR BRAKE LINE WAS FRACTURED. THE VEHICLE WAS REPAIRED. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 170,000. *TT
NHTSA complaint #11057342 — an unverified report by a vehicle owner.
at 91,789 milesOxon Hill, MDFire
SERVICE BRAKES
THE BREAK TAIL LAMP SHOTS OUT AND HAD TO REPLACE THE UNIT TWICE THIS YEAR AND THE WAS WIRING SHOTS TO THE BREAK LIGHT AND IT COST ME $1500 FOR THE BREAK LIGHT WIRING SHOT AND THE TAIL LIGHT ASSEMBLE. I HAVE HAD THIS PROBLEM FOR 3 YRS CONSECUTIVE AND I THINK IT IS A SAFETY ISSUE SINCE IT IS THE BREAKS LIGHTING AND THEIR HAS BEEN MULTIPLE COMPLAINTS ABOUT THE SAME ISSUE FOR THIS VEHICLE ON LINE. I THINK THAT CHRYSLER SHOULD RECALL ALL THIS VEHICLES AND REWIRE THEM FOR FREE SINCE IT IS A SAFETY FITCHER. THE WHOLE BREAK WIRING HAD MELTED BECAUSE IT HAD A SHOT AND BURNT THE BULB SOCKETS AND ASSEMBLE UNIT
NHTSA complaint #11054913 — an unverified report by a vehicle owner.
at 107,800 milesNyack, NY
SERVICE BRAKES
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. WHILE APPROACHING A STOP SIGN, THE BRAKE PEDAL WAS DEPRESSED BUT COMPLETELY FAILED TO STOP THE VEHICLE. THE VEHICLE ROLLED TO A STOP AND NO WARNING LIGHTS WERE ILLUMINATED. THE CONTACT STATED THAT THE TIRES WERE CORRODED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE BRAKE LINE WAS FRACTURED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 107,800.
NHTSA complaint #10906436 — an unverified report by a vehicle owner.
at 163,000 milesTrenton, FL
SERVICE BRAKES
I HAVE TO REPLACE MY ROTORS EVERY 6 MONTHS TO A YEAR.AND ALSO REPLACE THE BRAKES WHY DO THEY FAIL SO OFEN
NHTSA complaint #10881472 — an unverified report by a vehicle owner.
at 55,000 milesSignal Mountain, TN
SERVICE BRAKES, HYDRAULIC:PEDALS AND LINKAGES
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE BRAKE PEDAL WOBBLED HORIZONTALLY. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE BRAKE PEDAL NEEDED TO BE REPAIRED. THE CONTACT STATED THAT THE DEALER WAS INFORMED BY CORPORATE TO NOT INSTALL THE PART AND REFUSED TO REPAIR THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 55,000.
NHTSA complaint #10809273 — an unverified report by a vehicle owner.
Kingston, TN
SERVICE BRAKES
HAVE REPLACED THE ENTIRE REAR TAIL LIGHTS DUE TO THE LIGHTS NOT ILLUMINATING WHEN BRAKE IS PRESSED. THE MECHANIC INDICATED HE SEE'S THIS ALL THE TIME WITH THE JEEP CHEROKEE'S. THERE IS A PROBLEM. I DROVE AROUND ALL DAY NOT KNOWING I HAD NO BRAKE LIGHTS. THIS IS A PROBLEM EVEN AFTER REPLACING I HAD TO RETURN TO HAVE IT FIXED AGAIN. THIS NEED TO BE LOOKED AT.
NHTSA complaint #10734853 — an unverified report by a vehicle owner.
at 95,000 milesBowmansville, PA
SERVICE BRAKES
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. WHILE DRIVING AT 55 MPH, THE BRAKE PEDAL WAS DEPRESSED BUT IT TOOK A GREATER AMOUNT OF TIME TO STOP THE VEHICLE. THE VEHICLE WAS TAKEN TO A DEALER WHO DIAGNOSED THAT THE MASTER CYLINDER NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT WAS AWARE OF NHTSA CAMPAIGN NUMBER: 06E022000 (SERVICE BRAKES, HYDRAULIC), BUT THE VIN WAS NOT INCLUDED. THE FAILURE MILEAGE WAS 95,000. UPDATED 09/21/15
NHTSA complaint #10724251 — an unverified report by a vehicle owner.
at 95,000 milesBowmansville, PA
SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. WHILE DRIVING AT 55 MPH, THE BRAKE PEDAL WAS DEPRESSED BUT IT TOOK A GREATER AMOUNT OF TIME TO STOP THE VEHICLE. THE VEHICLE WAS TAKEN TO A DEALER WHO DIAGNOSED THAT THE MASTER CYLINDER NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT WAS AWARE OF NHTSA CAMPAIGN NUMBER: 06E022000 (SERVICE BRAKES, HYDRAULIC), BUT THE VIN WAS NOT INCLUDED. THE FAILURE MILEAGE WAS 95,000. UPDATED 09/21/15
NHTSA complaint #10724251 — an unverified report by a vehicle owner.
at 9,000 milesWatchung, NJ
SERVICE BRAKES
AFTER ONLY 9,000 MILES THE ROTORS WERE SO WARPED THE CAR SHOOK VIOLENTLY WHEN BRAKES WERE APPLIED. I REPLACED THE ROTORS. 10,000 MILES LATER THE SAME THING HAPPENED AGAIN. NO ONE WOULD "OFFICIALLY" ADMIT THAT THE ROTORS AND OR THE CALIPERS ARE TOO SMALL FOR THE V8 VERSION OF THE JEEP. I HAVE REPLACED THE ROTORS WITH AFTERMARKET SLOTTED AND VENTED ROTORS 3 MORE TIMES AT A SIGNIFICANT EXPENSE TO ME. THE DANGEROUS PART OF THIS IS IT WARPS QUICKLY AND CAUSES THE CAR TO BE HARD TO CONTROL WHILE BREAKING: NOT A GOOD SITUATION. IN MY OPINION THEY SHOULD HAVE TO PUT A LARGER BRAKING SYSTEM TOGETHER "LARGER ROTORS AND CALIPERS TO DISSIPATE THE HEAT PROPERLY IN THE V8 VERSION OF THE 2004 AND PROBABLY OTHER GRAND CHEROKEE.
NHTSA complaint #10608069 — an unverified report by a vehicle owner.
at 168,000 milesButler, PA
SERVICE BRAKES
ON APRIL 14 20014 THE VEHICLE MENTIONED STALLED OUT ON MY GIRLFRIEND DRIVING DOWN THE ROAD.SHE WAS ABLE TO START IT BACK UP.ON 4-16-14 IT STALLED ON HER AGAIN WHILE DRIVING SHE WAS ABLE TO GET IT STARTED .ON THE 18 IT STALLED IN A PARKING LOT AT LUNCH BUT GOT IT STARTED AND AGAIN IN THE MIDDLE OF AN INTERSECTION AFTER WORK AND HAD TO HAVE IT TOWED HOME. WE JUST BOUGHT IT MARCH 11 SO I CONTACTED THE DEALER AND ARE SUPPOSED TO SPEAK TO HIM ON MONDAY. ON 4-20-14 I WAS WITH HER AND IT STALLED OUT ON HER 3 TIMES DURING OUR TRAVELS OF APPROXIMATELY 30 MILES. WHEN THIS HAPPENS ALL POWER TO CONTROL THE VEHICLE SAFELY IS LOST.
NHTSA complaint #10583846 — an unverified report by a vehicle owner.
at 145,000 milesLutherville, MDCrash
SERVICE BRAKES
THIS IS HORRIBLE AND I WAS SCARED. BUT I WAS DRIVING SLOWLY UP MY STREET AND IT STARTED TO RACE, I WAS TRYING TO BRAKE AS I TURNED IN MY PARKING SPACE MY CAR WAS STILL RACING AND WOULDN'T BRAKE AND I ENDED UP DRIVING INTO MY PROPERTY, IT SEEMED TO ACCELERATE AS I KEPT BRAKING AND UP THE STEPS THE CAR WENT AND THE CAR THEN STOPPED INCHES FROM MY DOOR. IT WAS RACING AS I WAS BRAKING AND IT WOULD STOP NOT UNTIL IT HIT THE PORCH STEP. IT WAS HORRIBLE, THIS CAR HAS NEVER LAUNCHED LIKE A ROCKET. IT WAS LIKE IT MAGICALLY ACCELERATED. I HAVE HAD THIS CAR FOR YEARS AND KEEP IT MAINTAINED. I SEE THERE HAVE BEEN RECALLS ABOUT THIS, WHY DID I NOT GET A CARD. I AM GLAD I OR ANYBODY DID NOT GET HURT. JEEP IS IN SHOP.
NHTSA complaint #10556936 — an unverified report by a vehicle owner.
at 103,143 milesOlive Branch, MS
SERVICE BRAKES
BOTH BRAKE LIGHT LAMPS APPEARED TO BE BLOWN. PLASTIC AROUND THE LAMPS ARE SCORCHED AND DISCOLORED TO BROWN. THE BLACK PLASTIC UNDER THE CONTACTS ON THE LARGER LIGHT HOUSING ASSEMBLY HAVE MELTED AND DROPPED AWAY LOWER THAN THE CONTACTS ON THE LIGHT ASSEMBLY SOCKET CAN REACH, THEREFORE CONTINUITY IS BROKEN AND NEITHER LIGHT WILL WORK. PLASTIC UNDER THE CONTACTS IS NOW DETERIORATING AND CRACKING DUE TO THE HEAT OF THE BULB OR TOO MUCH CURRENT DRAW. THIS LAMP IS ALSO THE NIGHTTIME RUNNING LAMP SO IT WILL BE ON CONSTANTLY DURING THE EVENING HOURS. IT CONCERNS ME THAT THE PLASTIC AROUND THIS LAMP IS DEFECTIVE AND CANT TAKE THE HEAT TO THE POINT THAT L/R BRAKE LIGHT SYSTEM FAILS. OTHER BULBS AND SOCKETS IN USE IN THIS ASSY. DON'T APPEAR TO BE AFFECTED. IS THERE A FIRE HAZARD?
NHTSA complaint #10512414 — an unverified report by a vehicle owner.
Metolius, ORCrash
SERVICE BRAKES
I HAD A COLLISION WITH A DEER AND MY AIRBAGS DID NOT DEPLOY! MY BRAKES DID NOT WORK, AND MY STEERING WAS DYSFUNCTIONAL!
NHTSA complaint #10490092 — an unverified report by a vehicle owner.
at 102,000 milesSchertz, TX
SERVICE BRAKES
MY JEEP BRAKE LIGHTS ARE DEFECTIVE. WHEN I PRESS THE BRAKES, THE TAIL LIGHTS TURN OFF AND DO NOT GLOW. THEY HAVE BEEN REPAIRED MULTIPLE TIMES WITHOUT SUCCESS. CAN CHRYSLER PLEASE RECALL THE DEFECT??? THANKS.
NHTSA complaint #10486407 — an unverified report by a vehicle owner.
at 75,500 milesBrookfield, CT
SERVICE BRAKES, HYDRAULIC
WHEN I DRIVE MY CAR AND I START TO BRAKE AT IN THE SPEED RANGE OF 20MPH TO 65MPH, MY BRAKE PEDAL STARTS TO VIBRATE AND MY STEERING WHEEL STARTS TO SHAKE UNCONTROLLABLY, I HAVE TO START PUMPING THE BRAKES FOR THE STEERING WHEEL TO BECOME NEARLY MODERATELY CONTROLLABLE. I HAVE BEEN READING ONLINE THAT MANY PEOPLE WITH THE SAME YEAR JEEP GRAND CHEROKEE HAVE BEEN HAVING THE SAME PROBLEM. EVEN WITH EARLIER MODELS. WHY HASN'T THERE BEEN A RECALL ON THIS YET, THERE IS SOMETHING OBVIOUSLY WRONG WITH THE BRAKE OR STEERING SYSTEM.
NHTSA complaint #10367691 — an unverified report by a vehicle owner.
at 12,000 milesRoseville, MI
SERVICE BRAKES, HYDRAULIC
TL*THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT STATED WHILE STOPPING THE VEHICLE IN THE SNOW THE BRAKES WOULD LOCK UP, CAUSING THE VEHICLE TO SLIDE. SINCE THE VEHICLE IS OUT OF WARRANTY THE DEALER WILL NOT REPAIR THE VEHICLE AT NO CHARGE. THE CONTACT FEELS THE MANUFACTURER SHOULD REPAIR THE VEHICLE FOR FREE DUE TO THE SAFETY RISK OF A POTENTIAL CRASH. THE FAILURE MILEAGE WAS 12,000.
NHTSA complaint #10298295 — an unverified report by a vehicle owner.
Mulberry, FL
SERVICE BRAKES, HYDRAULIC
BRAKES MAKE WHEEL SHAKE EVERY TIME THEY ARE APPLIED. CAUSING THE CAR TO STOP POORLY.
NHTSA complaint #10287119 — an unverified report by a vehicle owner.
at 15,054 milesCenterton, AR
SERVICE BRAKES, HYDRAULIC
THE STEERING WHEEL VIBRATES HORRIBLY AND THE WHOLE VEHICLE PULSATES FORWARD AND BACK WHENEVER YOU TRY TO STOP. WE HAVE REPLACED THE ROTORS/PADS FIVE TIMES SINCE PURCHASING THE JEEP NEW IN 2003. IT STARTED AT 15,054 (AUG "04), THEN 24,038 (CLASS ACTION SUIT), 34,700 (TURNED), 36,000, AND NOW AGAIN AT 46,000(SEPT "09). WELL OVER $1000 INTO REPAIRS AND WE STILL DON'T FEEL THE VEHICLE IS ANY SAFER OR MAKE THE GC ANY MORE PLEASANT TO DRIVE. WE DON'T HAVE MUCH FAITH IN NHSTA DOING ANYTHING ABOUT IT AFTER READING ALL THE OTHER COMPLAINTS BUT THOUGHT WE WOULD ADD TO THE ISSUE. AREN'T RELIABLE BRAKES CONSIDERED SOMETHING OF A SAFETY ISSUE? THERE ARE PAGES AND PAGES OF COMPLAINTS ON THE INTERNET AND CHRYSLER CHOOSES TO DO NOTHING. MAYBE THEY SHOULD HAVE JUST GONE BANKRUPT SINCE THEY CAN'T BUILD A RELIABLE VEHICLE. IT SEEMS TO US A THERE SHOULD BE A RECALL TO REPAIR THE FAULTY BRAKES, ESPECIALLY AFTER A CLASS ACTION SUIT WAS ISSUED IN 2006.
NHTSA complaint #10284442 — an unverified report by a vehicle owner.
at 25,100 milesRidgefield, CT
SERVICE BRAKES, HYDRAULIC
ABOUT 3,000 MILES AGO THE BRAKES BEGAN TO PULSE WHEN APPLIED DURING HIGHWAY TRIPS. THIS GREW WORSE AS TIME WENT ON. NOW THEY PULSE EVEN IN THE COLD WEATHER IN DECEMBER IN CT DURING SHORT TRIPS (2-3 MILES). WHEN THEY PULSE, THE STEERING WHEEL SHAKES BADLY (AS DOES THE WHOLE VEHICLE) ESPECIALLY AT HIGHER SPEEDS AND ON LONGER TRIPS. I WILL NO LONGER ALLOW MY WIFE TO DRIVE IT ON HIGHWAYS. TODAY I WENT TO ACTION MOTORS (JEEP DEALERSHIP IN DANBURY, CT) AND DISCUSSED THE ISSUE WITH TWO SERVICE MANAGERS. I WAS TOLD THAT THIS WAS "NORMAL" AND THAT WHEN BRAKES GET "HOT' THEY OVERHEAT THE ROTORS AND THE ROTORS WARP. ACTION MOTORS WANTED TO REPLACE THE ROTORS AT MY COST. THEY SAID THERE WAS NO JEEP RECALL ON THE ISSUE. I MENTIONED THAT THIS WAS THE IDENTICAL ISSUE THAT JEEP GRAND CHEROKEES HAD IN 1999 THROUGH 2003 AND WHY DID I HAVE TO PAY FOR THE DEFECTIVE DESIGN (DOES JEEP NOT REALIZE THAT BRAKES GET HOT WHEN THEY ARE USED). THEY TOLD ME THE ONLY REASON THAT JEEP OFFERED FREE REPAIR TO THOSE MODEL YEARS WAS THAT IT WAS A RESULT OF A "LAW SUIT" AGAINST JEEP. THEY ALSO TRIED TO CONVINCE ME THAT THIS WAS NORMAL ON ALL MAKES OF CARS AND TO EXPECT IT. I HAVE OWNED MANY CARS IN MY MANY YEARS OF DRIVING AND NONE HAVE EXPERIENCED THIS ISSUE UNDER ANY CONDITIONS OR ANY MILEAGE. SEEMS SOMEONE OR MANY MUST DIE BEFORE JEEP ACCEPTS RESPONSIBILITY. I DO NOT WISH TO HAVE JEEP REPAIR MY BRAKES AT MY COST. I NO LONGER TRUST THEIR INTENTIONS OR THEIR COMMITMENT TO SAFETY. I WOULD LIKE TO TAKE IT TO ANOTHER REPAIR SHOP BUT DO NOT KNOW HOW THAT MIGHT AFFECT ANY "RECALL" DIRECTED BY NHTSA THAT MAY OCCUR IN THE FUTURE. THE BRAKE REPAIR WILL HAVE TO BEEN DONE VERY SOON TO MAKE THE CAR SAFE TO OPERATE. SHAME ON JEEP.
NHTSA complaint #10253609 — an unverified report by a vehicle owner.
at 8,000 milesCharleston, SC
SERVICE BRAKES, HYDRAULIC
FRONT ROTORS ARE WARPED I HAVE HAD TO GET THEM REPLACED OR RESURFACED EVERY 8,000 MILES THIS IS A JEEP GRAND CHEROKEE. I FIND THAT THE BRAKES START TO PULSATE EVERY TIME ITS TIME TO REPLACE OR RESURFACE ROTORS . I HAVE TO PAY OUT MONEY EACH TIME THIS IS VERY DANGEROUS CAN SOME ONE TELL ME IF CHRYSLER HAS A PERMANENT FIX FOR THIS PLEASE HELP
NHTSA complaint #10246749 — an unverified report by a vehicle owner.
at 14,591 milesPlattsmouth, NE
SERVICE BRAKES, HYDRAULIC
FRONT ROTORS ARE WARPED. HAD THEM REPLACED BY THE DEALER AT 14,591 MILES AND RESURFACED (TURNED) AT 22,214 MILES. BOTH TIMES UNDER WARRANTY. I CURRENTLY HAVE 29,779 MILES ON THE JEEP AND THE ROTORS ARE CAUSING THE BRAKES TO, ONCE AGAIN, PULSATE EVERY TIME I APPLY THEM. IT'S NO LONGER UNDER WARRANTY. IF I HAVE TO HAVE THEM REPLACED OR RESURFACED EVERY 8000 MILES... THIS IS GOING ADD UP. IF I CONTINUE TO USE THEM IN DISREPAIR, I THINK THIS MAY BE DANGEROUS. IT FEELS DANGEROUS. CHRYSLER NEEDS TO FIND A PERMANENT "FIX" FOR THIS PROBLEM.
NHTSA complaint #10246629 — an unverified report by a vehicle owner.
at 14,591 milesPlattsmouth, NE
SERVICE BRAKES, HYDRAULIC
TL*THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE FRONT ROTORS WERE REPLACED AND TURNED TWICE APPROXIMATELY 8,000 MILES APART. THE VEHICLE WAS TAKEN TO A DEALER AND THEY STATED THAT THE ROTORS ARE WARPED AGAIN, WHICH IS CAUSING THE VEHICLE TO PULSATE AND VIBRATE WHEN BRAKING. THE CURRENT MILEAGE WAS 29,779 AND FAILURE MILEAGE WAS 14,591.
NHTSA complaint #10246625 — an unverified report by a vehicle owner.
at 30,000 milesOoltewah, TN
SERVICE BRAKES, HYDRAULIC
PURCHASED A 2004 JEEP GRAND CHEROKEE 2WD A LITTLE OVER A YEAR AGO. WITHIN 3500 MILES A UNBEARABLE FRONT END SHAKE STARTED TO OCCUR. WITHIN THE NEXT 2K-3K MILES THE FRONT END SHAKE BECAME EXTREMELY INTENSE AND IS STILL ONGOING. WHEN SPEEDS IN EXCESS OF 30 MPH ARE REACHED, VERY INTENSE FRONT END PULSATIONS OCCUR WITHOUT FAILURE EACH AND EVERYTIME THE BRAKES ARE APPLIED. I HAVE NEVER IN MY LIFE ENCOUNTERED SUCH AN ONGOING ISSUE THAT THE MANUFACTURER REFUSES TO TAKE RESPONSIBILITY. THANKS DAIMLER/CHRYSLER! I WILL NEVER OWN ANOTHER DODGE/JEEP/CHRYSLER PRODUCT AGAIN.
NHTSA complaint #10241240 — an unverified report by a vehicle owner.
at 20 milesCentral Islip, NY
SERVICE BRAKES, HYDRAULIC
TL*THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE ABS WOULD NOT LOCK OR "GRIP" AS QUICKLY AS IT SHOULD. THE FAILURE CAUSED DIFFICULTY WHEN BRAKING. SHE ALSO NOTICED THAT THERE WAS A "GLIDING" EFFECT WHEN DRIVING 40 MPH AND ATTEMPTING TO BRAKE. FURTHERMORE, SHE EXPERIENCED DIFFICULTY TURNING THE STEERING WHEEL. AS A RESULT, SHE MADE WIDE TURNS DUE TO THE AMOUNT OF EFFORT SHE HAD TO PUT INTO TURNING THE WHEEL. SHE TOOK THE VEHICLE TO THE DEALER AND THEY CHECKED THE BRAKES. THE DEALER CHANGED THE BRAKE PADS AND STATED THAT EVERYTHING WAS FINE. THE SECOND TIME THE CONTACT TOOK THE VEHICLE TO THE DEALER FOR THE ABS FAILURE SHE WAS INFORMED AGAIN THAT EVERYTHING WAS FINE. THE VEHICLE HAS NOT BEEN INSPECTED FOR THE STEERING FAILURE. THE CURRENT MILEAGE WAS APPROXIMATELY 43,000 AND FAILURE MILEAGE WAS APPROXIMATELY 20.
NHTSA complaint #10240636 — an unverified report by a vehicle owner.
at 84,000 milesOlive Branch, MSCrash
SERVICE BRAKES, HYDRAULIC
TL*THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. WHILE DRIVING 10 MPH, THE CONTACT DEPRESSED THE BRAKE PEDAL IN RAINY WEATHER CONDITIONS TO PREPARE FOR AN EMERGENCY STOP, AND THE PEDAL WENT COMPLETELY TO THE FLOOR. THE VEHICLE WOULD NOT STOP AND THE CONTACT CRASHED INTO ANOTHER VEHICLE. THE VEHICLE ALSO APPEARED TO EXPERIENCE A MILD INCREASE IN SPEED INSTEAD OF THE ABS UNIT ACTIVATING. DURING THE FAILURE, SHE CONCLUDED THAT WHEN THE ABS ACTIVATED, IT MALFUNCTIONED AND PREVENTED HER FROM COMING TO A COMPLETE STOP. THE CONTACT HAS A COPY OF THE POLICE REPORT AND PICTURES OF THE INCIDENT. SHE IS IN THE PROCESS OF HAVING THE VEHICLE INSPECTED TO DETERMINE THE CAUSE OF THE FAILURE. SHE IS ALSO IN THE PROCESS OF NOTIFYING THE MANUFACTURER. THE VIN WAS UNKNOWN. THE FAILURE AND CURRENT MILEAGES WERE 84,000.
NHTSA complaint #10235636 — an unverified report by a vehicle owner.
at 15,054 milesCenterton, AR
SERVICE BRAKES, HYDRAULIC
WE PURCHASED THE VEHICLE NEW. AFTER REPLACING BRAKES 4 TIMES, WE STILL HAVE PULSING WHEN WE BRAKE AND THE STEERING WHEEL SHAKES HORRIBLY. THERE ARE ONLY 36,000MILES ON THE VEHICLE AND WE HAVE ALSO HAD TO REPLACE THE TIRES DUE TO CUPPING. NO ONE KNOWS WHAT IS CAUSING THE PROBLEM, THEY JUST KEEP REPLACING THE BRAKES ONLY TO HAVE THEM CONTINUE TO PULSE. I CAN'T BELIEVE ANY OF THE MECHANICS THAT HAVE LOOKED AT THE VEHICLE WOULD ENJOY DRIVING A VEHICLE LIKE THIS, STILL WE ARE STUCK WITH IT. I READ ON ONE SITE THAT IT COULD BE THE CALIPERS; MAYBE CHRYSLER SHOULD LOOK INTO IT. WE HOLD OUR BREATH THAT WE WILL STOP WHEN WE PUT ON THE BRAKES. WHY ISN'T CHRYSLER MADE ACCOUNTABLE FOR FAULTY BRAKES/CALIPERS WHEN IT COULD CAUSE AN ACCIDENT?
NHTSA complaint #10232563 — an unverified report by a vehicle owner.
at 14,000 milesGainesville, FL
SERVICE BRAKES, HYDRAULIC
MY JEEP GRAND CHEROKEE HAS 60K MILES. BRAKE DISCS HAVE BEEN REPLACED 4 TIMES AND RESURFACED 2 TIMES SINCE THE CAR HAD 14K MILES. NEW BRAKE DISCS LAST ONLY 6-10K MILES BEFORE THEY BECOME WARPED. WHEN I BRAKE, THERE IS STRONG PULSATION. CONTACTED JEEP SEVERAL TIMES BUT COMPANY DENIED RESPONSIBILITY.
NHTSA complaint #10227562 — an unverified report by a vehicle owner.