12 of the 171 complaints about the 2010 Jeep Grand Cherokee are about the braking system — 7% of everything reported for this model year. Half of the failures with a mileage on record happened before 32,000 miles.
12
Complaints
1
Crashes
0
Fires
0
Injuries
Filed with NHTSA, in their own words.
SERVICE BRAKES
I was driving to work and the light turned red and I went to press on my brakes and if they didn't budge at all even all my body weight on it I couldn't get it to stop I almost smashed into the person in front of me luckily I thought about the emergency break thinked heavens and that's still hardly stopped it
NHTSA complaint #11446040 — an unverified report by a vehicle owner.
SERVICE BRAKES
TIPM OR FRONT CONTROL MODULE SHUTTING OFF CAR WHILE DRIVING, TURNING OFF AIRBAGS AND NOT LETTING ABS SYSTEM FUNCTION PROPERLY. THE ENGINE HAS SHUT DOWN SEVERAL TIMES WHILE I'VE BEEN DRIVING SINCE I PURCHASED THIS VEHICLE RECENTLY
NHTSA complaint #11353868 — an unverified report by a vehicle owner.
SERVICE BRAKES
IT STARTED OVER BUMP IN THE ROAD THEN BRAKE PEDAL WOULD GO ALL THE WAY DOWN NOT STOPPING CORRECTLY NOW IT LIKE THAT ALL THE TIME WHILE IN MOTION OR AT A HALT. TURNING KEY IN IGNITION CAUSES A STALL LIKE CHOCKING SOUND AND DOES NOT TURN ON THE CAR. NEED TO REPEAT THIS STEP A FEW TIMES BEFORE VEHICLE TURNS ON WHILE AT A STAND STILL.
NHTSA complaint #11318749 — an unverified report by a vehicle owner.
SERVICE BRAKES
OUR 2010 JEEP GRAND CHEROKEE HAS BEEN SHUTTING OFF IN MANY DIFFERENT OCCASIONS SINCE MAY 2017. WE'VE TAKEN IT TO OUR LOCAL MECHANIC AND HE SUGGESTED WE GO DIRECTLY TO THE DODGE/JEEP DEALERSHIP. NOBODY CAN FIND WHAT IS CAUSING THIS BUT SAY THIS IS A KNOWN ISSUE. WHILE DRIVING THE VEHICLE AT VARYING SPEEDS, INCLUDING SITTING STILL IDLING, TRAVELING 25 MPH ON MUNICIPAL ROAD, 60+MPH ON HWY. WHEN THIS HAPPENS THE WHOLE CAR SHUTS OFF LEAVING US UNABLE TO STEER, LOSS OF BREAKS, LOSS OF POWER STEERING, LOSS OF POWER TO THE WHOLE JEEP, ENGINE SHUTS OFF AND LOSS OF ABILITY TO CONTROL THE VEHICLE TO SAFETY. STALLING IN MOVING TRAFFIC WHEN YOU DON'T EXPECT IT HAS INHERENT RISK AND THE LOSS OF POWER SYSTEMS LIKE BRAKES AND STEERING THAT ACCOMPANIES A VEHICLE STALL MAKES GETTING OUT OF THE WAY DIFFICULT. LOSING ALL ABILITY TO ACCELERATE OR USE POWER STEERING. WE'VE HAD TO RUN THE VEHICLE OFF THE ROAD IN THE MIDDLE OF TRAFFIC INTO A FARM PASTURE IN ORDER TO GET TO SAFETY. THE JEEP HAS LOST POWER ON THE HWY TRAVELING 60+MPH AND HAD TO VEER OFF IN ORDER TO CONTROL THE JEEP AND GET TO SAFETY. THIS IS OUR MAIN CAR TO TAKE MY WIFE TO WORK AND OUR DAUGHTER TO AND FROM SCHOOL. WE'VE HAD TO LEAVE THE CAR IN THE DRIVEWAY DUE TO LIFE SAFETY CONCERNS. MY LOCAL DODGE/JEEP DEALERSHIP SAYS THIS IS A KNOWN ISSUE BUT DON'T KNOW HOW TO RESOLVE THIS POTENTIAL LIFE THREATENING ISSUE IS VERY CONCERNING AND WE WOULD APPRECIATE YOUR HELP IN RESOLVING THIS MATTER.
NHTSA complaint #11047740 — an unverified report by a vehicle owner.
SERVICE BRAKES
WHILE DRIVING THE CAR AND BRAKING THE PEDAL WILL DROP ABOUT HALF WAY AND THEN RECOVER TO NORMAL USE. I HAVE OWNED THE CAR FOR ABOUT 4 YEARS AND IT HAS HAPPENED AT LEAST FIVE TIMES STARTLING THE DRIVER. THE CAR HAS BEEN TO A FEW MECHANICS AND THEY HAVE FOUND NOTHING WRONG. I BELEIVE IT COULD BE RELATED TO THE 2011 RECALL FOR BOOSTERS IN JEEPS.
NHTSA complaint #10966563 — an unverified report by a vehicle owner.
SERVICE BRAKES
TWO MONTHS AFTER PURCHASING MY USED 2010 JEEP GRAND CHEROKEE LAREDO WITH ABOUT 14,000 MILES, MY BRAKES BEGAN MAKING AN INTERMITTENT SQUEAKING NOISE. WHEN I TOOK MY VEHICLE TO THE AUTHORIZED JEEP DEALERSHIP, I WAS TOLD THAT THEY COULD NOT RECREATE THE NOISE AND THAT NOTHING WAS WRONG WITH MY BRAKES. OVER THE NEXT FEW MONTHS, THE SQUEAKING NOISE BECAME MORE FREQUENT. THE NEXT TIME I TOOK IT IN TO THE SAME DEALERSHIP, I WAS TOLD THAT THIS IS A COMMON, KNOWN ISSUE WITH CHRYSLER BRAKES RELATED TO HUMIDITY AND THE USE OF NEWER NON-ASBESTOS BRAKE PADS BUT THAT THERE WAS NOTHING WRONG WITH MY BRAKES AND THE WARRANTY ON THEM HAD EXPIRED AFTER MY LAST VISIT. THIS TIME THEY SPRAYED SOMETHING ON THE THEM WHICH WORKED FOR A FEW WEEKS. THE NEXT TIME I WENT BACK TO THE SAME DEALERSHIP WITH THIS ISSUE, THEY TURNED THE ROTORS WHICH ALSO DID NOTHING TO GET RID OF THE NOISE EVEN THOUGH I WAS CHARGED $180. SINCE THE DEALERSHIP CONTINUED TO TEST MY BRAKES REGULARLY AT MY INSISTENCE AND STATED THAT NOTHING WAS WRONG OVER THE YEARS THAT FOLLOWED, I DEALT WITH THE NOISE. I FINALLY REPLACED THE BRAKES, INCLUDING ADDING CERAMIC BRAKE PADS, FOR $1,200 TWO MONTHS AGO. THE SQUEAKING NOISE HAS NOT REOCCURRED AS OF YET.
NHTSA complaint #10585790 — an unverified report by a vehicle owner.
SERVICE BRAKES
I WAS IN THE SERVICE STATION OF THE LOCAL DEALER FOR SOME REPAIR WORK IN ANKARA-TURKEY ON THE 7TH OF NOVEMBER 2013. AFTER COMPLETING THEIR WORK, THE TECHNICIAN BROUGHT THE CAR TO THE OUTSIDE AREA OF THE SERVICE FACILITY TO GIVE THE CAR BACK TO ME. BEFORE GETTING OUT OF THE CAR THE TECHNICIAN HAS PULLED THE HAND BRAKE LEVER AND WE HEARD SOME KIND OF A METAL FRACTURE SOUND. AFTER THAT SOUND THE LEVER SEEMED TO BE NORMAL IN APPEARANCE BUT IT LOST ITS FUNCTIONALITY AT ALL. THE SERVICE PEOPLE TOLD ME THAT IT WAS BECAUSE OF THE FRACTURE OF THE CLOCK SPRING ARRANGEMENT OF THE HAND BRAKE MECHANISM. THEY HAVE PROPOSED TO FIX IT OUT OF CHARGE. BUT I DIDN'T GIVE PERMISSION, BECAUSE THE FIXING PROCEDURE REQUIRES THE REMOVAL OF THE DRIVER SEAT AND MAIN INTERIOR CONSOLE OF THE VEHICLE. FROM THAT DATE ON I'M NOT USING MY CAR IF IT IS NOT SO URGENT. TO MY KNOWLEDGE, HAND BRAKE IS NOT ONLY A PARKING BRAKE, IT IS AN EMERGENCY BRAKE AS WELL. TO MY KNOWLEDGE THE HAND BRAKE LEVER HAS TO WITHSTAND TO A PULLING FORCE OF 400 NEWTONS. DURING MY INCIDENT, THE TECHNICIAN DIDN'T PULL THE LEVER WITH AN AGGRESSIVE AND STRONG MANNER. HE PULLED IT WITH A MODERATE PULLING AFFORD. I WANTED TO SHARE MY EXPERIENCE FOR SAKE OF THOUSANDS OF OTHER OWNERS. I THINK IT WORTH A TECHNICAL INVESTIGATION TO DETERMINE THE FRACTURE THRESHOLD VALUE FOR THE HAND BRAKE MECHANISM OF MY VEHICLE. I'M SUSPICIOUS ABOUT THIS KIND OF A PROBLEM MAY BE SYSTEMATICALLY VALID FOR THE REMAINING SERIES OF MY CAR, IF SO IT MAY REQUIRE AN OFFICIAL RECALL.
NHTSA complaint #10564909 — an unverified report by a vehicle owner.
SERVICE BRAKES
I WAS IN THE SERVICE STATION OF THE LOCAL DEALER FOR SOME REPAIR WORK IN ANKARA-TURKEY ON THE 7TH OF NOVEMBER 2013. AFTER COMPLETING THEIR WORK, THE TECHNICIAN BROUGHT THE CAR TO THE OUTSIDE AREA OF THE SERVICE FACILITY TO GIVE THE CAR BACK TO ME. BEFORE GETTING OUT OF THE CAR THE TECHNICIAN HAS PULLED THE HAND BRAKE LEVER AND WE HEARD SOME KIND OF A METAL FRACTURE SOUND. AFTER THAT SOUND THE LEVER SEEMED TO BE NORMAL IN APPEARANCE BUT IT LOST ITS FUNCTIONALITY AT ALL. THE SERVICE PEOPLE TOLD ME THAT IT WAS BECAUSE OF THE FRACTURE OF THE CLOCK SPRING ARRANGEMENT OF THE HAND BRAKE MECHANISM. THEY HAVE PROPOSED TO FIX IT OUT OF CHARGE. BUT I DIDN'T GIVE PERMISSION, BECAUSE THE FIXING PROCEDURE REQUIRES THE REMOVAL OF THE DRIVER SEAT AND MAIN INTERIOR CONSOLE OF THE VEHICLE. FROM THAT DATE ON I'M NOT USING MY CAR IF IT IS NOT SO URGENT. TO MY KNOWLEDGE, HAND BRAKE IS NOT ONLY A PARKING BRAKE, IT IS AN EMERGENCY BRAKE AS WELL. TO MY KNOWLEDGE THE HAND BRAKE LEVER HAS TO WITHSTAND TO A PULLING FORCE OF 400 NEWTONS. DURING MY INCIDENT, THE TECHNICIAN DIDN'T PULL THE LEVER WITH AN AGGRESSIVE AND STRONG MANNER. HE PULLED IT WITH A MODERATE PULLING AFFORD. I WANTED TO SHARE MY EXPERIENCE FOR SAKE OF THOUSANDS OF OTHER OWNERS. I THINK IT WORTH A TECHNICAL INVESTIGATION TO DETERMINE THE FRACTURE THRESHOLD VALUE FOR THE HAND BRAKE MECHANISM OF MY VEHICLE. I'M SUSPICIOUS ABOUT THIS KIND OF A PROBLEM MAY BE SYSTEMATICALLY VALID FOR THE REMAINING SERIES OF MY CAR, IF SO IT MAY REQUIRE AN OFFICIAL RECALL. WITH BEST REGARDS. NOTE: YOU HAVE TO DIAL MY PHONE NUMBER LIKE [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
NHTSA complaint #10564740 — an unverified report by a vehicle owner.
SERVICE BRAKES
UNINTENTIONAL SHIFTING OF THE TRANSFER CASE INTO THE NEUTRAL POSITION. THE VEHICLE ROLLED BACK. THIS OCCURRED IN A PARKING LOT AND AT A HOME DRIVEWAY.
NHTSA complaint #10550807 — an unverified report by a vehicle owner.
SERVICE BRAKES
VEHICLE SHIFTED FROM NEUTRAL AND ACCELERATED STRIKING THE SIDE OF THE GARAGE. PARKING BRAKES WOULD NOT ENGAGE, CAUSING SIGNIFICANT DAMAGE TO THE VEHICLE AND GARAGE. AIR BAGS DID NOT DEPLOY. I BELIEVE THIS ACCIDENT WAS CAUSED BY A PENDING JEEP RECALL. NHTSA'S # 13V175000.
NHTSA complaint #10513235 — an unverified report by a vehicle owner.
SERVICE BRAKES, HYDRAULIC
THE FRONT BRAKES ON MY 2010 JEEP GRAND CHEROKEE HAVE ALREADY BEGAN TO SQUEAK. I HAD THE VEHICLE SERVICED AT THE DEALERSHIP (BRAKE SERVICE) AND WAS INFORMED THAT THE ROTORS NEEDED RESURFACED. I FIND THIS COMPLETELY UNACCEPTABLE BEING A NEWER VEHICLE WITH AVERAGE ANNUAL MILEAGE. THE DEALERSHIP OFFERED ONLY THE ROTOR SERVICE AND TOLD ME THE ROTORS WOULD NOT BE REPLACED BY WARRANTY.
NHTSA complaint #10447427 — an unverified report by a vehicle owner.
SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2010 JEEP GRAND CHEROKEE. THE CONTACT WAS DRIVING APPROXIMATELY 20 MPH WHEN THE BRAKE WAS DEPRESSED AND A LOUD SQUEAKING NOISE EMITTED WITH THE BRAKE WARNING LIGHT ILLUMINATING INTERMITTENTLY. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOUR TIMES FOR THE SIMILAR FAILURE. THE TECHNICIAN STATED THE CONSTANT SQUEAKING NOISE WAS A NORMAL OCCURRENCE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 19,272.
NHTSA complaint #10430788 — an unverified report by a vehicle owner.