212 of the
1,771 complaints about the 2002 Jeep Grand Cherokee are about the
braking system — 12% of everything
reported for this model year.
Half of the failures with a mileage on record happened before
18,412 miles.
ONE MONDAY THE 6TH DRIVING NORTH. IT WAS RAINING. SO, I HAD FULL 4WHEEL DRIVE ENGAGED. A CAR CUT ME OFF. I WAS ON THE TRANSITION FROM THE 5 N TO THE 55N. A CAR FROM THE LEFT LANE CUT INTO MY LANE TO TRY AND EXIT ONTO 4TH STREET. TO AVOID AN ACCIDENT I SLAMMED ON THE BREAKS AND VEERED RIGHT. BUT THE CAR WOULD NOT STOP. I PUSHING DOWN ON THE BREAKS AS HARD AS I COULD. THE CAR WAS STILL ACCELERATING AND DID NOT SLOW DOWN. TRYING TO OBTAIN CONTROL OVER THE VEHICLE I "FISHTAILED" FROM GOING RIGHT BACK TO LEFT AND HIT THE SIDE OF THE CAR AND THEN HIT THE CENTER DIVIDER. THE CAR KEPT ACCELERATING AND I HIT THE CENTER DIVIDER AND FLIPPED AROUND. I WAS THEN FACING OPPOSITE TRAFFIC TOWARDS THE DIVIDER. I THREW THE CAR INTO PARK AND HELD THE BREAKS STRONG. THE BACK WHEELS WERE STILL SPINNING OUT. I LOOK DOWN AND THE KEYS WERE NOT IN THE IGNITION. LUCKILY, I HAD A SPARE KEY IN THE CENTER CONSOLE AND SHUT IT DOWN. I FOUND THE KEYS ON THE GROUND BUT NOT ANYWHERE NEAR THE PEDALS. I TALKED TO THE DEALER AND THEY SAID THEY HAD NEVER HEARD OF IT. THE ONLY THING THEY COULD VERIFY IS THAT THE KEY COULD COME OUT WILE THE CAR IS STILL ON. ACCORDING TO THEM THIS HAPPENS AS THE KEY WEARS DOWN OR GETS OLD.
NHTSA complaint #11320817 — an unverified report by a vehicle owner.
at 155,500 milesDallas, GA
SERVICE BRAKES
THE ENGINE CRANKS AND RUNS FINE BUT AFTER YOU DRIVE FOR A WHILE THE ENGINE SHUTS OFF. IT HAPPENS WHILE YOU ARE DRIVING OR COMING TO A STOP. IT IS RANDOM. IT USUALLY STARTS BACK UP AND RUNS FINE UNTIL NEXT TIME. WHEN THE ENGINE DIES, YOU DO NOT HAVE STEERING ASSIST OR BRAKE ASSIST. IT IS VERY HARD TO STEER IT OFF THE ROAD. A WOMAN MAY HAVE A HARD TIME STEERING IT OR STOPPING IT. I DON'T LET MY WIFE DRIVE OUR JEEP MUCH AT ALL. IT DOESN'T MATTER IF YOU ARE DRIVING IN THE CITY OR ON THE FREEWAY WHEN IT DECIDES TO SHUT OFF. OUR JEEP IS A 4WD WITH AUTOMATIC TRANSMISSION.
NHTSA complaint #10984921 — an unverified report by a vehicle owner.
at 134,000 milesFrankfort, INCrash1 injured
SERVICE BRAKES
TL* THE CONTACT OWNED A 2002 JEEP GRAND CHEROKEE. WHILE DRIVING 35 MPH, THE BRAKES FAILED WITHOUT WARNING AND THE VEHICLE CRASHED INTO AN ELECTRICAL POLE. THE AIR BAGS FAILED TO DEPLOY. THE VEHICLE WAS DESTROYED. A POLICE REPORT WAS FILED. THE CONTACT'S DAUGHTER SUSTAINED A BROKEN RIB, BROKEN PELVIS, THREE FRACTURES TO THE LEFT HAND, THE BACK SHOULDER BONE WAS STICKING OUT, AND HER SPLEEN WAS BLEEDING. MEDICAL ATTENTION WAS REQUIRED. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS). THE CONTACT HAD AN APPOINTMENT WITH THE DEALER TO GET THE AIR BAGS REPLACED, BUT THE CRASH OCCURRED PRIOR TO ARRIVING AT THE DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 134,000.
NHTSA complaint #10979314 — an unverified report by a vehicle owner.
Bronx, NYCrash6 injured1 killed
SERVICE BRAKES
I FILED ORIGINAL OCT 4 2016 NHTSA COMPLAINT AND ALSO OBJECTED TO RESTRICTION NHTSA IMPOSED UPON COMPLAINT (2000 CHARACTERS IN TOTAL, AND TOTAL MB OF ATTACHMENTS 5MB OR LESS) BECAUSE OCT 4 2016 COMPLAINT IS INSUFFICIENT, INCOMPLETE. NHTSA INVESTIGATION REQUIRES MORE INFORMATION FROM ME (REPORTS, TESTIMONY, DOZENS OF CRITICAL POLICE PHOTOS) NECESSARY FOR NHTSA INVESTIGATION OF MY COMPLAINT. ON OCT 4 2016, I DEMANDED NHTSA INVESTIGATION UNIT CONTACT ME BY EMAIL, SO THAT I MAY DOCUMENT DATA MY SUBMISSION TO NHTSA, AS PART OF MY COMPLAINT. TO DATE, NHTSA REFUSES, IT HAS DONE NOTHING TO INVESTIGATE BECAUSE NHTSA STONEWALLS ME FOR INFORMATION. NHTSA INVESTIGATION UNITS ENDANGERS PUBLIC SAFETY WITH DELIBERATE LACK OF DATA, RESULTING IN BOGUS NON-INVESTIGATION. ON OCT 11 2013, 2002 JEEP GRAND CHEROKEE LAREDO, VIN NO [XXX], HAD VEHICLE MALFUNCTION EVENT, UNINTENDED ACCELERATION, HIGH SPEED START, HIGH IMPACT AND HIGH ENERGY COLLISIONS, DEFECTIVE BTSI (BRAKE TRANSMISSION SHIFT INTERRUPTER), NO BRAKE THROTTLE OVERRIDE, NO SAFEGUARDS TO STOP VEHICLE, HIGH RATE OF SPEED CRASHING OVER AND OVER, IN THROTTLE WIDE OPEN, NO SOFTWARE OR HARDWARE UPGRADE TO STOP OR PREVENT UNUSUAL ACCELERATION WHILE IN PARK, INABILITY TO BRAKE VEHICLE TO STOP AT SUCH HIGH RATE OF SPEED. TIRES VAPORIZED, CHUNKS OF RUBBER BROKE, METAL RIM REMNANTS OF TIRE SKIDDED SIDEWALK AND STREET, IN SERIES OF HORRIFIC COLLISIONS, DOCUMENTED BY PHOTOS AND REPORTS WHICH NHTSA DELIBERATELY REFUSES TO ACQUIRE FROM ME AS PART OF MY COMPLAINT, TO MANIPULATE THE OUTCOME OF BOGUS AND DELIBERATELY FLAWED PSEUDO-NHTSA INVESTIGATION. DUE TO HEIGHT MISMATCH SQUARE BOX JEEP AND SUBCOMPACT CARS, JEEP WAS BATTERING RAM AGAINST SUBCOMPACT CARS EFFECTIVELY WITHOUT IMPACT BARS (BARS TO LOW) IN SUCH MALFUNCTION EVENT, WRECK SUBCOMPACT CARS, ENDANGER LIVES AND HEALTH OF OCCUPANTS OF SMALL CARS WHO ABSORB IMPACT (INSTEAD OF DISTRIBUTED FORCES VIA IMPACT BAR), GRAVE COLLISIONS. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *
NHTSA complaint #10945118 — an unverified report by a vehicle owner.
at 115,000 milesSpokane, WA
SERVICE BRAKES
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 20 MPH, THE ABS INDICATOR SUDDENLY ILLUMINATED AND THE BRAKING SYSTEM MALFUNCTIONED. WHEN THE BRAKE PEDAL WAS DEPRESSED TO STOP THE VEHICLE, THE PEDAL TRAVELED TO THE FLOOR AND THE VEHICLE FAILED TO IMMEDIATELY STOP OR SLOW DOWN. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 115,000.
NHTSA complaint #10917781 — an unverified report by a vehicle owner.
Bronx, NYCrash5 injured1 killed
SERVICE BRAKES
SEE ATTACHED DIAGRAM. I WAS DRIVER OF CAR STOPPED AT RED LIGHT . JEEP GRAND CHEROKEE (VIN # [XXX]) ENGINE REVVED AT HIGH THROTTLE, WHILE BTSI IN PARK. THE DRIVER MAY BE HARD OF HEARING, MAY HAVE BEEN DISTRACTED TO HEAR THE NOISE OR KNOW COMES FROM HER CAR, MAY HAVE HAD WINDOWS SHUT AND BEEN INSULATED FROM THE SOUND, BUT SHE CHANGED GEAR FROM PARK TO DRIVE AS THE TIRES WERE SPINNING AS OBSERVED BY WITNESSES WHO SAW OR HEARD THOSE TIRES SPINNING WHILE THE CAR WAS IN STATIONARY POSITION. JEEP SPEED FORWARD ABOUT 70 FEET TO REAR-IMPACT MY CAR AND CRUSH THE REAR OF CAR INWARD. IT DISTORTED FRAME FROM REAR TO FRONT OR CAR, AND REAR IMPACT CAUSED DAMAGE TO FRONT OF CAR. PRIOR TO IMPACT, MY FOOT DEPRESSED HARD ON BRAKE BECAUSE I BRACED OR STIFFENED HARD FOR IMPACT, WHEN I HEARD THE SQUEAL OF TIRES OF STATIONARY CAR NEARBY, AND PEOPLE LEAVING A CARNIVAL WERE NEARBY. AFTER JEEP CRUSHED MY CAR INWARD, IT ACCELERATED AGAIN AGAINST MY CAR AND MY EFFORTS KEEP THE BRAKE PEDAL DOWN, AND IT PROPELLED MY CAR FORWARD, AND THEN CONTINUED ON ITS PATH OF DESTRUCTION. IT WRECKED MY CAR, ITSELF, ANOTHER CAR, AND COLLIDED WITH A ANOTHER TWO CARS, IT HIT PEDESTRIANS, CAUSED FATALITY, CAUSED INJURIES, KNOCKED DOWN PARKING METERS, SKIDDED DOZENS OF FEET, BROKE OFF ITS FRONT TIRES IN CHUNKS, SKIDDED ITS METAL RIM BECAUSE THAT WAS ALL THAT WAS LEFT OF THE TIRE, SKIDDED PIECES OF RUBBER OF TIRE, AND FINALLY GOT STUCK AFTER LAST IMPACT, WHILE ITS ENGINE REVVED AND ITS TIRES SPUN, CAUSING YAW SCRAPING OF TIRES ON SIDEWALK. _POLICE DEPT FOUND THE BTSI DEFECTIVE, AND THE SKID MARKS SHOW THAT THE BRAKES WERE INEFFECTIVE OR INOPERABLE AS JEEP'S ENGINE CONTINUED TO ACCELERATE. JEEP DRIVER RAN FROM IT AFTER IT GOT STUCK BECAUSE SHE THOUGHT IT WOULD EXPLODE. THE WHEELS STOPPED SPINNING WHEN THE MOTOR GOT SHUT. SUDDEN UNCONTROLLED ACCELERATION, INEFFECTIVE BRAKING, DEFECTIVE BTSI ..UPDATED 01/04/17 *BF INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
NHTSA complaint #10913575 — an unverified report by a vehicle owner.
Forest, MS
SERVICE BRAKES
I HAVE HAD EVER LIGHT ON MY TRUCK FIXED AND I STILL HAVE NOT FOUND THE RIGHT THING. AND I AM SEEING AM NOT THE ONLY TRUCK THAT IS HAVE THAT PROBLEM.
NHTSA complaint #10819504 — an unverified report by a vehicle owner.
at 175,000 milesEvansville, IN
SERVICE BRAKES
THE ENGINE STOPPED WHILE DRIVING TOOK IT TO A MECHANIC AND THEY SAID ALL FLUIDS WERE FILLED IT WAS JUST A "BAD ENGINE" I PAID 2700 DOLLARS TO HAVE ENGINE REPLACED . THE TRUCK STILL WASN'T RUNNING RIGHT IT WAS HAVING TROUBLE STARTING TOOK IT TO THE MECHANIC AND HE CHANGED THE FUEL PUMP 700 DOLLARS . THE TRUCK STILL DOSE NOT RUN RIGHT IVE HAD BRAKE LINES REPLACED THAT BROKE WITH NO IMPACT OR ACCIDENT IVE BEEN TOLD THE MASTER CYLINDER NEEDS REPLACED THERE IS NO BRAKE PRESSURE MY WIRING IS MESSED UP AND NOW BOTH MY BRAKE LIGHTS ARE OUT IVE CHECKED FUSES AND BULBS THE TRUCK TAKES SEVERAL TRIES TO START IT ITS IN THE SHOP MORE THAN I DRIVE IT ITS DANGEROUS AND I NEVER KNOW IF ITS GOING TO STOP IN TRAFFIC OR IF PEOPLE BEHIND ME KNOW WHEN IM TRYING TO STOP I HAVE 6 KIDS I DRIVE TO SCHOOL EVERY DAY AND I WORRY ABOUT THEIR LIVES EVERY TIME WE HAVE TO GET IN THE JEEP I FEEL LIKE BUYING THIS VEHICLE WAS A HUGE MISTAKE
NHTSA complaint #10744080 — an unverified report by a vehicle owner.
SAN Dimas, CA
SERVICE BRAKES
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, HYDRAULIC); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
NHTSA complaint #10640859 — an unverified report by a vehicle owner.
Hasbrouck Heights, NJ
SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED RECALL NOTIFICATIONS FOR NHTSA CAMPAIGN NUMBERS: 06E011000 (FUEL SYSTEM, GASOLINE), 06E022000 (SERVICE BRAKES, HYDRAULIC), AND 12V527000 (AIR BAGS). THE DEALER STATED THAT THE PARTS NEEDED TO COMPLETE THE REPAIRS WERE NOT AVAILABLE. THE CONTACT RECEIVED THE RECALL NOTICES MONTHS AGO. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
NHTSA complaint #10625990 — an unverified report by a vehicle owner.
Mesa, AZCrash1 injured
SERVICE BRAKES
I WORK AT A DEALERSHIP WASHING CARS. WE JUST SOLD A 2002 JEEP GRAND CHEROKEE. I WAS RUNNING THE JEEP THROUGH THE CARWASH. MY FOOT WAS ON THE BRAKE, AND SUDDENLY THE VEHICLE ACCELERATED PROPELLING ME INTO A WALL, AND THE AIRBAG DEPLOYED. I WAS INJURED IN THE ACCIDENT AND WENT TO AN URGENT CARE.
NHTSA complaint #10572705 — an unverified report by a vehicle owner.
at 86,000 milesFairfax, VA
PARKING BRAKE
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT SHE RECEIVED NHTSA RECALL CAMPAIGN NUMBER: 12V527000 (AIR BAGS) OVER A YEAR AGO. THE DEALER WAS NOTIFIED SEVERAL TIMES BUT THE PARTS WERE NOT AVAILABLE WHICH SHE CONSIDERED TO BE A MAJOR SAFETY ISSUE ESPECIALLY SINCE HER AIR BAG WARNING LAMP WAS ILLUMINATED. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 86,000. THE CURRENT MILEAGE WAS 91,000. THE TRANSMISSION, WINDOWS, FAN RELAY SWITCH, AND EMERGENCY BRAKE. ALSO, THE RADIATOR WAS LEAKING AND ALL OF THE SHOCKS FOR THE TAIL GATE LIFT, FAILED. UPDATED 02/24/14 *JB UPDATED 3/12/14
NHTSA complaint #10562862 — an unverified report by a vehicle owner.
at 163,000 milesMarseille, AECrash
SERVICE BRAKES
J'AI UN PROBLEME DE FEINAG A FAIBLE VITES LES ROUS QUI BLOQUE VOITURE PIQUE A LAVAN DERAP VEILLEZ EXPLIQUER MERCI.
NHTSA complaint #10546597 — an unverified report by a vehicle owner.
at 190,000 milesLittle Rock, ARFire
SERVICE BRAKES
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE LAREDO. THE CONTACT WAS DRIVING 30 MPH WHEN THE FRONT BRAKES BEGAN SMOKING. THE CONTACT TOOK THE VEHICLE TO THE DEALER AND WAS TOLD THAT THE BRAKE ROTORS, CALIBERS AND PADS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 190,000.
NHTSA complaint #10525229 — an unverified report by a vehicle owner.
Great Neck, NY
SERVICE BRAKES
CHRYSLER HAS ISSUED OVER 10 RECALLS ON MY 2002 JEEP GRAND CHEROKEE AND HAVE FAILED TO COMPLETE ANY OF THE REQUIRED RECALL SERVICE. THEY HAVE NOT RECEIVED ANY PARTS FROM THEIR SUPPLIERS TO REPLACE THE DEFECTIVE PARTS COVERED UNDER THE RECALL. THE AMOUNT OF AFFECTED VEHICLES ARE OVER 950.000 CHRYSLER HAS STILL FAILED TO RESOLVE ANY OF THE OUTSTANDING RECALLS ON MY VEHICLE, AND HAS NOT OFFERED SUBSTITUTE TRANSPORTATION AFTER 9 MONTHS THAT THE NUMEROUS RECALLS WERE ISSUED, AND NOT RESOLVED DUE TO ZERO AVAILABILITY OF REPLACEMENT PARTS. THIS IS A MAJOR SAFETY LIABILITY THAT CHRYSLER IS CONVENIENTLY IGNORING UPDATED 06/4/13*LJ
NHTSA complaint #10513077 — an unverified report by a vehicle owner.
Williamstown, NJ
SERVICE BRAKES
DRIVING MY 2002 JEEP GRAND CHEROKEE ON 4/15/2012, I APPROACHED A STOP SIGN AND PROCEEDED TO APPLY THE BRAKES. AS I APPLIED THE BRAKE PEDAL, IT FUNCTIONED AS NORMAL FOR MAYBE 2-3 SECONDS. THE BRAKE PEDAL THEN LOST IT'S PRESSURE AND DROPPED TO THE FLOORBOARD. I PULLED THE VEHICLE TO THE SIDE OF THE ROAD AND OPENED THE HOOD. NO EVIDENCE OF BRAKE FLUID WAS VISUALLY APPARENT AT THE MASTER CYLINDER, THOUGH THE FLUID WAS APPROX. 1/2" LOW IN THE RESERVOIR. LOOKING UNDER THE VEHICLE AT EACH WHEEL TO SEE IF BRAKE FLUID LEAKAGE WAS EVIDENT AT ANY OF THE CALIPER(S), I NOTICED BRAKE FLUID LEAKING FROM THE STAINLESS STEEL BRAKE LINE FASTENED ALONG THE FRAME RAIL ON THE DRIVER'S SIDE OF THE VEHICLE. THERE WAS NO EVIDENCE OF CORROSION OR DAMAGE OF ANY KIND, THE BRAKE LINES WERE STILL BRIGHT AND SHINEY, THE WAY STAINLESS APPEARS, AND THERE WAS NO EVIDENCE OF RUST OR CORROSION ON THE FRAME OF THE VEHICLE EITHER. I CANNOT VERIFY THAT THE LEAK WAS INDEED COMING FROM THE BRAKE LINE, AS THE VEHICLE WAS NOT ON A LIFT FOR A BETTER VISUAL INSPECTION. I'M QUESTIONING IF THE BRAKE SYSTEM HAS BEEN A PROBLEM WITH OTHER JEEP VEHICLES AND IF ANYTHING HAS BEEN DOCUMENTED INFORMATION CONCERNING THIS ISSUE.
NHTSA complaint #10455391 — an unverified report by a vehicle owner.
at 52,548 milesSlatington, PA
SERVICE BRAKES, HYDRAULIC
2002 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO SEVERAL EXPENSES RELATED TO VEHICLE AND REQUESTS REIMBURSEMENT *TGW THE CONSUMER STATED THE FRONT BRAKES WHICH INCLUDED THE ROTORS MASTER CYLINDER, LEFT REAR SEAL AXLE, BEARING, SNAP RING HAD TO BE REPLACED MORE THAN ONCE ON DIFFERENT OCCASIONS. ALSO, THE VEHICLE BROKE DOWN ON SEVERAL OCCASIONS AND SMOKE WAS EMITTING FROM THE VEHICLE ON ONE OF THOSE OCCASIONS. IT WAS DISCOVERED THE RELAY FAN RADIATOR FAN NEEDED TO BE REPLACED. THE TRANSDUCE PRESSURE SENSOR, SOLENOID, TRANSMISSION GOV AND GASKET WERE REPLACED AT A COST OF $ 530.50. *JB THE CONSUMER STATED THE HORN BEGAN BLARING FOR NO APPARENT REASON AND THEN STOPPED WORKING/ TWO DAYS LATER, ALL THE GAUGES IN THE VEHICLE WENT TO ZERO AND ALL THE INTERIOR LIGHTS ILLUMINATED AND THE WINDOWS DID NOT WORK. THE VEHICLE WAS TOWED TO THE DEALER AND A DIAGNOSTICS TEST REVEALED AN ELECTRICAL PROBLEM. UPDATED 11/10/11*JB UPDATED 11/22/11.
NHTSA complaint #10433379 — an unverified report by a vehicle owner.
at 44,000 milesFront Royal, VA
SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 30 MPH, THE CONTACT APPLIED PRESSURE TO THE BRAKE PEDAL YET THE VEHICLE WOULD NOT STOP. THE CONTACT WAS ABLE TO CHANGE LANES TO AVOID A CRASH AND THE VEHICLE CAME TO A STOP AFTER HE CONTINUOUSLY APPLIED PRESSURE TO THE BRAKE PEDAL. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE TECHNICIAN WAS UNABLE TO DIAGNOSE A FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS UNKNOWN. THE CURRENT MILEAGE WAS 44,000. UPDATED 3/21/11 *CN UPDATED 03/31/11
NHTSA complaint #10384518 — an unverified report by a vehicle owner.
at 125,000 milesLynbrook, NY
SERVICE BRAKES, HYDRAULIC
POTENTIAL BRAKE FAILURE. THE REAR BRAKE LINE & HOSE ARE SEVERELY RUSTED. WHY AREN'T THEY DESIGNED NOT TO COMPROMISE SAFETY.
NHTSA complaint #10340210 — an unverified report by a vehicle owner.
at 12,000 milesDetroit, MI
SERVICE BRAKES, HYDRAULIC
TL*THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 60 MPH ON NORMAL ROAD CONDITIONS, THE VEHICLE VIBRATED EXCESSIVELY WHEN THE BRAKE PEDAL WAS DEPRESSED. THE FAILURE WAS CONTINUOUS AND OCCURRED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER AND THEY REPLACED BOTH FRONT BRAKE PADS UNDER WARRANTY. THE VEHICLE WAS TAKEN TO THE AUTHORIZED DEALER AND INDEPENDENT MECHANIC ON SEPARATE OCCASIONS FOR REPLACEMENT OF BOTH FRONT BRAKE PADS AND ROTORS AT THE CONTACT'S EXPENSE. THERE HAS BEEN NO RESOLUTION AND THE VEHICLE HAS NOT BEEN PROPERLY REPAIRED. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 12,000 AND CURRENT MILEAGE WAS 55,000.
NHTSA complaint #10261321 — an unverified report by a vehicle owner.
Mesquite, TX
SERVICE BRAKES, HYDRAULIC
TL*THE CONTACTS OWNS A 2002 JEEP GRAND CHEROKEE. EVER SINCE THE VEHICLE WAS PURCHASED, THE CONTACT HAS EXPERIENCED BRAKE FAILURE. WHILE DRIVING AT VARIOUS SPEEDS, THE BRAKE PEDAL WILL EXTEND TO THE FLOOR AS IF THERE WERE PRESSURE LOSS. THE CONTACT MUST LITERALLY STAND ON THE BRAKE PEDAL IN ORDER TO STOP THE VEHICLE. ALSO, THE WIRING ON THE INSTRUMENT PANEL THAT CONTROLS THE AIR CONDITIONING FAN HAS FAILED. THE DEALER STATED THAT THE VEHICLE WAS NOT INCLUDED IN ANY RECALLS. THE FAILURE MILEAGE WAS UNKNOWN.
NHTSA complaint #10260567 — an unverified report by a vehicle owner.
at 28,000 milesANN Arbor, MI
SERVICE BRAKES, HYDRAULIC
FRONT BRAKE ROTORS WARE CONSTANTLY.
NHTSA complaint #10237448 — an unverified report by a vehicle owner.
at 2,000 milesRiverside, CA
SERVICE BRAKES, HYDRAULIC
DISC BRAKES TENDS TO LOCK UP EVER SINCE WE BOUGHT THE CAR.
NHTSA complaint #10235864 — an unverified report by a vehicle owner.
at 44,000 milesRehoboth Beach, FL
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:CALIPER
CAR SHUTTERS WHEN APPLYING BRAKES. JEEP HAS KNOW ABOUT THIS PROBLEM SINCE THE MIDDLE OF 2002 AND EVEN SENT OUT TSB'S TO IT'S DEALERS. THE CALIPERS WERE DEFECTIVE CAUSING THE PADS TO WEAR UNEVEN THUS CAUSING THE ROTORS TO WARP. CHRYSLER SAYS YOUR PROBLEM NOT OURS , PAY TO HAVE IT FIXED.
NHTSA complaint #10224841 — an unverified report by a vehicle owner.
at 15,000 milesDeerborn, MI
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
TL*THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. WHEN THE CONTACT DEPRESSES THE BRAKE PEDAL TO STOP THE VEHICLE, THE FRONT END SHAKES. WHILE DRIVING DURING THE WINTER MONTHS AND DEPRESSING THE BRAKE PEDAL, THE FRONT END SHAKING CAUSES THE CONTACT TO LOSE CONTROL OF THE VEHICLE. HE EXAMINED THE BRAKES AND NOTICED THAT THE ROTORS WERE WARPED. THE VEHICLE WAS TAKEN TO THE DEALER, BUT WAS NOT SERVICED. THE FAILURE OCCURRED AT VARIOUS SPEEDS. THE CURRENT MILEAGE WAS 42,340 AND FAILURE MILEAGE WAS 15,000.
NHTSA complaint #10224075 — an unverified report by a vehicle owner.
at 44,700 milesRehoboth Beach, DE
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:CALIPER
TL*THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE STEERING WHEEL, FLOOR, SEAT, AND INSTRUMENT PANEL VIBRATED. THERE WAS ALSO A MINOR PEDAL PULSATION (BRAKE ROUGHNESS) UNDER LIGHT TO MODERATE PEDAL APPLICATION. HE TOOK THE VEHICLE TO THE DEALER AND THEY STATED THAT THE BRAKE CALIPERS WERE COVERED UNDER WARRANTY; HOWEVER, THE ROTORS AND PADS WOULD HAVE TO BE REPLACED AT HIS OWN EXPENSE. THE MANUFACTURER WOULD NOT PROVIDE ANY ASSISTANCE. THE POWERTRAIN WAS UNKNOWN. THE FAILURE AND CURRENT MILEAGES WERE 44,700.
NHTSA complaint #10223163 — an unverified report by a vehicle owner.
at 44,700 milesRehoboth Beach, DE
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
TL*THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE STEERING WHEEL, FLOOR, SEAT, AND INSTRUMENT PANEL VIBRATED. THERE WAS ALSO A MINOR PEDAL PULSATION (BRAKE ROUGHNESS) UNDER LIGHT TO MODERATE PEDAL APPLICATION. HE TOOK THE VEHICLE TO THE DEALER AND THEY STATED THAT THE BRAKE CALIPERS WERE COVERED UNDER WARRANTY; HOWEVER, THE ROTORS AND PADS WOULD HAVE TO BE REPLACED AT HIS OWN EXPENSE. THE MANUFACTURER WOULD NOT PROVIDE ANY ASSISTANCE. THE POWERTRAIN WAS UNKNOWN. THE FAILURE AND CURRENT MILEAGES WERE 44,700.
NHTSA complaint #10223163 — an unverified report by a vehicle owner.
at 44,700 milesRehoboth Beach, DE
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS
TL*THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE STEERING WHEEL, FLOOR, SEAT, AND INSTRUMENT PANEL VIBRATED. THERE WAS ALSO A MINOR PEDAL PULSATION (BRAKE ROUGHNESS) UNDER LIGHT TO MODERATE PEDAL APPLICATION. HE TOOK THE VEHICLE TO THE DEALER AND THEY STATED THAT THE BRAKE CALIPERS WERE COVERED UNDER WARRANTY; HOWEVER, THE ROTORS AND PADS WOULD HAVE TO BE REPLACED AT HIS OWN EXPENSE. THE MANUFACTURER WOULD NOT PROVIDE ANY ASSISTANCE. THE POWERTRAIN WAS UNKNOWN. THE FAILURE AND CURRENT MILEAGES WERE 44,700.
NHTSA complaint #10223163 — an unverified report by a vehicle owner.
at 2 milesSAN Pedro, CA
SERVICE BRAKES, HYDRAULIC
TL*THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. SINCE THE DAY THE VEHICLE WAS PURCHASED, THE CONTACT FEELS A VIBRATION WHEN DRIVING 30-45 MPH. THE FAILURE OCCURS WHEN THE BRAKES ARE APPLIED. THE DEALER STATED THAT THE BRAKES WERE 50% WORN. THE MANUFACTURER STATED THAT NOTHING COULD BE DONE. THE VEHICLE HAS YET TO BE REPAIRED. THE FAILURE MILEAGE WAS 2 AND CURRENT MILEAGE WAS 20,000. UPDATED 01-15-08. *KB THE DEALER STATED INSTALLED INTAKE DEBRE SHIELD. UPDATED 01/15/08
NHTSA complaint #10211140 — an unverified report by a vehicle owner.
at 14,131 milesMenomonee Falls, WI
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
2002 JEEP GRAND CHEROKEE WITH DEFECTIVE BRAKE ROTORS. CUSTOMER STATES THAT SHE HAS HAD THE BRAKES REPAIRED AND REPLACED ON 2 SEPARATE OCCASIONS. CONSUMER WANTS REIMBURSEMENT FOR THE REPAIRS.
NHTSA complaint #10208306 — an unverified report by a vehicle owner.