43 of the
2,425 complaints about the 2011 Jeep Grand Cherokee are about the
body and structure — 2% of everything
reported for this model year.
Half of the failures with a mileage on record happened before
52,925 miles.
F
43
Complaints
6
Crashes
5
Fires
10
Injuries
Exactly what failed
Body
3274.4%
Structure
716.3%
Door
12.3%
Roof AND Pillars
12.3%
Hatchback/Liftgate
12.3%
SUN Visor
12.3%
Body & Structure across every Jeep Grand Cherokee year
My paint on the roof of my Jeep Grand Cherokee started bubbling and visible rust started appearing. After about a month my windshield cracked all the way across starting from where the rust made the paint bubble, this is the only part of the vehicle with any rust. I had USAA send Safelite to come repair my windshield and what I thought was minor rust damage. To my horror the damage from the bad paint/seal was extensive and the windshield can’t be replaced until the body of the Jeep is fixed. The windshield needing replaced is the original from the factory no part of my Jeep has ever been replaced, the only reason it needs to be fixed is because of the faulty paint/seal. I now have no windshield or drivable car. I have reached out and there are quite a few Jeep owners that experienced this same issue in the same exact location. It is now being held on by tape so there isn’t just a huge hole in the car. The day it cracked the vehicle had not left my driveway, but now my car is not in a state to drive anywhere. Also in outside temperatures exceeding 80 the seat belt warning light and air bag light come on, sometimes it stays sometimes it goes away. However when the airbag light is on it prevents them from deploying in case of an incident which could cause more serious injury or death. I have three open recalls as well, I call Roberson Jeep of Salem in March of 2021, I have not heard anything about the parts being ready, I called in June 2021 about an update and they have not started my claim.
NHTSA complaint #11424262 — an unverified report by a vehicle owner.
West Warwick, RIFire
STRUCTURE:INTERIOR PANELS:SUN VISOR
While driving, an electric fire started in my Jeep due to a vanity lamp short (NHTSA Campaign Number: 15V879000) which is a known issue: Chrysler (FCA US LLC) recalled certain model year 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles manufactured December 3, 2009, to September 1, 2012. "In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after having been remedied for a prior recall for the vanity lamp wiring." I had this recall completed in November of 2017, which was confirmed by the manufacturer during my phone conversation today. There were no warning lamps, messages or other symptoms of the problem prior to the failure. My safety and others was at extreme risk as I was driving when this fire occurred above my head and I had to quickly pull over and exit my vehicle in a very busy area. There was also melting material dripping from the visor that nearly reached me in the driver's seat, but thankfully I was able to move out of the way and it melted my driver seat instead (as shown in picture). The problem has not been reproduced or confirmed by a dealer or independent service center. The vehicle has not been inspected yet by the manufacturer or insurance representatives or any others, it is at the Jeep dealership and I am waiting to hear back from the manufacturer on next steps for the extensive damage before anything is done.
NHTSA complaint #11422233 — an unverified report by a vehicle owner.
at 89,000 milesWatertown, NYCrash1 injured
STRUCTURE:BODY
SUV ENTERED INTERSECTION ON A CITY STREET.AND WAS STRUCK ON THE RIGHT FRONT PANEL. I BELIEVE THE CAR SPUN TO THE LEFT AND CLIPPED THE REAR END OF THE TRUCK. SUV CAME TO REST WITH FRONT END AGAINST A TREE. I WAS DOING APPROX 25 MPH. THE TRUCK THAT STRUCK ME APPEARED TO BE GOING A BIT FASTER. NONE OF THE AIRBAGS DEPLOYED. I SUFFERED BROKEN BONES IN MY NECK.*DT THE CONSUMER PROVIDED PHOTOS.
NHTSA complaint #11383005 — an unverified report by a vehicle owner.
at 95,000 milesSomerset, MA
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE LEATHER MATERIAL COVERING DASHBOARD LOOSENED AND OBSTRUCTED THE AIRFLOW COMING FROM THE AIR VENTS CAUSING THE DEFROSTER/DEFOGGER TO NOT WORK AS DESIGNED. THE WINDSHIELD WAS NOT DEFOGGED AS DESIGNED. THE LOCAL DEALER STATE LINE CHRYSLER JEEP DODGE RAM LOCATED AT 1491 BRAYTON POINT RD, SOMERSET, MA 02725 AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 95,000. *LN*JB
NHTSA complaint #11363019 — an unverified report by a vehicle owner.
at 130,000 milesClayton, CA
STRUCTURE:BODY
THE LEATHER COVERING ON THE DASHBOARD SHRANK, CRUMPLED AND WRINKLED POPPING THE AIR VENT COVERINGS OUT. THE PROBLEM NOT ONLY RESTRICTS AIR FLOW (DEFROSTING, ETC) IT ALSO MAY PREVENT THE DEPLOYMENT OF AIRBAGS. IT LOOKS HORRIBLE AND DECREASES THE VALUE OF MY CAR, BUT IT PRESENTS SAFETY ISSUES. THE COMPANY HAS ACKNOWLEDGED THE PROBLEM AND APPROVED MY VEHICLE FOR REPAIR, BUT THEY HAVE ALSO RESTRICTED THE NUMBER OR REPAIR KITS AVAILABLE AND I HAVE BEEN WAITING FOR MONTHS AND AM TOLD IT COULD BE MONTHS MORE. THEY WILL NOT GIVE A DATE.THIS WAS A MANUFACTURING DEFECT. I NEED IT TO BE FIXED AND THEY HAVE DELIBERATELY RESTRICTED THE NUMBER OF PARTS AVAILABLE TO CUSTOMERS WITH DEFECTIVE AUTOMOBILES. IN ADDITION, MY VEHICLE HAS A FUEL PUMP RELAY RECALL. THIS PART HAS ALSO NOT BEEN AVAILABLE FOR MONTHS AND HAS NO PREDICTED DELIVERY DATE. I DON'T BELIEVE IT IS ACCEPTABLE TO ACKNOWLEDGE THE ISSUES, THEN DELIBERATELY SLOW PRODUCTION OF THE PARTS REQUIRED FOR REPAIRS. BOTH THE DEALERSHIP AND FCA CUSTOMER SERVICE SAY THAT THERE IS NOTHING THEY CAN DO FOR ME. OBVIOUSLY THIS ISSUE NEEDS TO BE ADDRESSED AT A HIGHER LEVEL, BUT THERE IS NOT AN OPTION FOR THAT IN THE PHONE TREE. I NEED MY CAR FIXED.
NHTSA complaint #11355577 — an unverified report by a vehicle owner.
Dolton, IL
STRUCTURE:BODY
AIR RIDE SUSPENSION AIRBAGS HAS TO BE RECHARGED EVERY MONTH SINCE 2019. WHILE PARKED FRONT END BECOMES LOW (DURING 1-MONTH PERIOD) NOT LEAVING APPROPRIATE DISTANCE FROM WHEEL TO TOP OF WHEEL WELL, RESULTING IS A VERY BUMPING RIDE, UNTIL RECHARGED. BRAND NEW OEM LINES AND COMPRESSOR REPLACED. ALSO, WHILE DRIVING 40 MPH OR LESS, "AIR SUSPENSION NEEDS SERVICE" NOTIFICATION COMES ON. FRONT OF HOOD (WHERE THE CHROME JEEP IS DISPLAYED) EXTERIOR NOW SHOWS PAINT CORROSION.
NHTSA complaint #11298422 — an unverified report by a vehicle owner.
at 70,000 milesBrooksville, FL
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE LEATHER COVER ON THE DASHBOARD WRINKLED UP. THE VEHICLE WAS TAKEN TO CRYSTAL CHRYSLER DODGE JEEP OF BROOKSVILLE (352-597-1265, LOCATED AT 4358 CORTEZ BLVD, BROOKSVILLE, FL 34613) AND STATED THAT THERE WAS NO RECALL. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND ALSO STATED THAT THERE WAS NO RECALL. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 70,000.
NHTSA complaint #11296925 — an unverified report by a vehicle owner.
at 150,000 milesSmyrna, GA
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT DUE TO EXCESSIVE EXPOSURE OF THE SUN, THE DRIVER'S SIDE DASHBOARD WAS RUINED. THE VEHICLE WAS TAKEN TO DON JACKSON CHRYSLER DODGE JEEP RAM (LOCATED AT 3950 JONESBORO RD, UNION CITY, GA 30291, (770) 969-7229) WHERE THE DASHBOARD WAS REPLACED. THE CONTACT STATED THAT THE FAILURE WAS STILL OCCURRING. THE VEHICLE WAS NOT REPAIRED AGAIN. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 150,000.
NHTSA complaint #11223045 — an unverified report by a vehicle owner.
at 84,000 milesSilver Spring, MD
STRUCTURE:BODY
ON MY 2011 JEEP GRAND CHEROKEE AT SPEEDS ABOVE 65 A LOUD BUZZING NOISE IS CREATED AS RESULT OF POOR SEALING BETWEEN THE WINDSHIELD GLASS AND THE FLEXIBLE SEAL AT THE BOTTOM OF THE WINDSHIELD. WHEN TAPE WAS APPLIED ACROSS THE SEAL AT THE LOWER WINDSHIELD THE NOISE WAS ELIMINATED. ON NEWER MODELS OF THE SAME STYLE THE SEAL HAS BEEN REDESIGNED.
NHTSA complaint #11174594 — an unverified report by a vehicle owner.
at 111,058 milesLynwood, IL
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE DASHBOARD ON THE PASSENGER SIDE WAS TORN TO THE POINT THAT IF IT BECAME FULLY LOOSE, THE TORN PIECE COULD STRIKE THE PASSENGER. THE VEHICLE WAS TAKEN TO BOSAK MOTORS (3111 W LINCOLN HWY, MERRILLVILLE, IN 46410, (888) 452-2323), BUT NO ASSISTANCE WAS PROVIDED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 111,058.
NHTSA complaint #11170415 — an unverified report by a vehicle owner.
at 52,925 milesST Louis, MO
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT ALL THE LEATHER ON THE DASHBOARD WAS BUCKLING. THE CONTACT WAS CONCERNED THAT THE AIR BAGS MIGHT NOT DEPLOY IN THE EVENT OF A CRASH. THE VEHICLE WAS TAKEN TO SOUTH COUNTY DODGE CHRYSLER JEEP RAM (LOCATED AT 7127 S LINDBERGH BLVD, ST. LOUIS, MO 63125), BUT WAS NOT DIAGNOSED OR REPAIRED DUE TO THE COST. THE MANUFACTURER WAS NOTIFIED AND INFORMED THE CONTACT THAT THE VEHICLE WAS OUT OF WARRANTY. NO FURTHER ASSISTANCE WAS OFFERED. THE APPROXIMATE FAILURE MILEAGE WAS 52,925.
NHTSA complaint #11140709 — an unverified report by a vehicle owner.
at 36,000 milesHigh Ridge, MO
STRUCTURE:BODY
LEATHER DASHBOARD IS SEPARATING FROM DASHBOARD AND MAY CAUSE ISSUE IF AIRBAG SHOULD DEPLOY. THIS DEFECT HAS BEEN ON THE NEWS. I FILED A COMPLAINT WITH CHRYSLER IN 2016. SINCE THEN, I'VE MADE TRIPS TO THE DEALERSHIP ONLY TO HAVE THE PERSON SUBMITTING PICTURES BE TERMINATED. NOW CHRYSLER WILL NOT RESPOND TO MY REQUESTS TO HAVE THIS FIXED. I'VE KEPT ALL COMMUNICATION. THERE'S NO WAY WITH THE ENTIRE LEATHER DASH SEPARATING FROM THE DASH THE PASSENGER AIRBAG BE ABLE TO DEPLOY PROPERLY. I'VE FOLLOWED UP AND BEEN AS PATIENT AS POSSIBLE LOOKING FOR A REMEDY.
NHTSA complaint #11092712 — an unverified report by a vehicle owner.
Irvington, NJ
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE WINDSHIELD WIPERS FAILED TO OPERATE. ALSO, ONLY THE FRONT DRIVER'S SIDE DOOR WOULD LOCK AND UNLOCK. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (NIELSEN DODGE, 175 STATE RT. 10, EAST HANOVER, NJ) WHERE IT WAS DIAGNOSED THAT THE TIPM WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS UNKNOWN.
NHTSA complaint #11091569 — an unverified report by a vehicle owner.
Missouri City, TX
STRUCTURE:BODY
IS THERE A REMEDY FROM JEEP THAT ADDRESSES THE BUCKLING LEATHER DASH AND DRIVER BACK PANEL? I WOULD LIKE REPLACEMENT OF THE DASH AND A NEW SEAT. I BELIEVE THE SEAT PROBLEM IS NOT THE PANEL, BUT THE SEAT ITSELF. THE DASH BUCKLING IS A HAZARD TO OBSTRUCTING THE DRIVERS VISION OF THE ROADWAY AND THE SEAT BACK FALLING OFF CAN HURT A BACKSEAT PASSENGER. AS A CHILD ACIDENTALY GRABS IT TO CLIMB INTO THE BACKSEAT HE WOULD FALL.
NHTSA complaint #11082167 — an unverified report by a vehicle owner.
at 89,000 milesOconomowoc, WI1 injured
STRUCTURE:BODY
OVER A PERIOD OF ONE WEEK, BOTH OF THE TUBULAR SIDE STEPS BROKE OFF MY JEEP. IN ONE CASE, I WAS STANDING ON THE DRIVER'S SIDE TUBULAR SIDE STEP IN ORDER TO REACH A WINDSHIELD WIPER. WITH NO WARNING, THE ENTIRE TUBE DISLODGED FROM ALL THREE BRACKETS AND FELL TO THE GROUND WITH ME FALLING TOO. ONE WEEK LATER, WHILE PICKING UP A CUSTOMER AT HIS HOTEL, HE USED THE PASSENGER SIDE TUBULAR SIDE STEP TO HELP HIM ENTER THE CAR. AGAIN, WITH NO WARNING THE TUBE BROKE OFF AND FELL TO THE GROUND. MY CUSTOMER WAS INJURED PRETTY BADLY AS HIS SHIN WAS CUT OPEN BY ONE OF THE MOUNTING BRACKETS FOR THE TUBULAR SIDE STEP. UPON INSPECTION OF BOTH TUBES, IT IS EVIDENT THAT THE TUBES ARE VERY LIGHT WALL AND CORRODED AWAY IN THE VICINITY OF EACH FASTENER, ALLOWING THE FASTENERS TO PULL RIGHT THROUGH THE TUBE WALL. WHAT WORRIES ME IS THAT THERE WAS NO WARNING. NEITHER TUBE SHOWED ANY SIGNS OF BEING LOOSE. THE FASTENERS WERE (STILL ARE) TIGHTLY SECURED TO THE MOUNTING BRACKETS. WITH THIS TYPE OF "NO WARNING" FAILURE, ONE CAN IMAGINE WHAT WOULD HAPPEN IF A JEEP IS DRIVING DOWN THE ROAD AND A TUBULAR SIDE STEP FALLS OFF. I WOULD THINK THAT WOULD BE A MAJOR SAFETY CONCERN. FYI - MY LOCAL JEEP DEALER EXPRESSED THEIR CONDOLENCES, BUT STATED THAT ON A 7 YEAR OLD VEHICLE THAT WOULD NOT BE JEEP'S ISSUE IF IT CORRODED AND FELL OFF. I SUGGESTED THAT THE TUBULAR SIDE STEP FALLING OFF COULD HAVE THE SAME DEVASTATING EFFECT AS A BUMPER FALLING OFF. IT WAS SUGGESTED THAT I SHOULD ENGAGE THE DEALER IN MORE FREQUENT MULTI-POINT INSPECTIONS. YET, THEY CONFIRMED THAT CHECKING THE SIDE STEPS IS NOT ON THE MULTI-POINT LIST. I'M MAKING YOU AWARE OF THIS BECAUSE I COULDN'T LIVE WITH MYSELF IF I DIDN'T REPORT IT AND LATER HEARD OF A DEATH OR INJURY AS A RESULT OF THIS HAPPENING TO ANOTHER JEEP OWNER OR TO AN INNOCENT VICTIM.
NHTSA complaint #11075224 — an unverified report by a vehicle owner.
ST. Thomas, VI
STRUCTURE:BODY
THE TWO FRONT SEATBELTS ARE NOT RETRACTING AND CAUSING THE USE OF THE SEAT BELT TO BECOME NULL AND VOID. SEAT BELTS ARE NOT RESTRAINING. THE BODY HAS RUST COMING FROM THE DOORS, NEVER BEEN IN AN ACCIDENT. BROKEN UNDER ARMS 2ND TIME BEING REPLACED WITHIN 6 MONTHS
NHTSA complaint #11065992 — an unverified report by a vehicle owner.
at 50,000 milesMarkleville, IN
STRUCTURE:BODY:DOOR
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE REAR PASSENGER DOOR COULD NOT BE OPENED FROM INSIDE OR OUTSIDE THE VEHICLE. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (RON SAYER CHRYSLER JEEP DODGE IN IDAHO FALLS, IDAHO) WHERE IT WAS DIAGNOSED THAT THE DOOR ACTUATOR WAS FAULTY AND NEEDED TO BE REPLACED. THE ACTUATOR WAS REPLACED AND THE FAILURE WAS REMEDIED. THE CONTACT INDICATED THAT BOTH THE REAR DRIVER'S SIDE AND FRONT PASSENGER SIDE DOORS LATER EXPERIENCED THE SAME FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS 50,000.
NHTSA complaint #11055752 — an unverified report by a vehicle owner.
at 95,000 milesMobile, AL
STRUCTURE:BODY
THE LEATHER DASH COVER IS COMING UNDONE FROM THE BACK FORWARD AND IS BUBBLING AND BUCKLING. I AM WORRIED THIS WILL AFFECT THE AIRBAGS.
NHTSA complaint #11053747 — an unverified report by a vehicle owner.
at 20,000 milesParamount, CA
STRUCTURE:BODY
FRONT DASH BOARD IT'S GETTING WRINKLES ALL OVER , AND THE DEALER DOES NOT WANT TO FIX IT. IT'S NOT COVERED, THEY SAID.
NHTSA complaint #11043728 — an unverified report by a vehicle owner.
at 68,000 milesNEW Bern, NC
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE DASHBOARD LEATHER LINER PEELED OFF AND WAS BLOCKING THE AIR VENTS. DUE TO THE FAILURE, THE WINDOWS COULD NOT BE DEFROSTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 68,000.
NHTSA complaint #10908878 — an unverified report by a vehicle owner.
at 76,500 milesCanton, NCCrash
STRUCTURE:BODY
ON MAY 28, 2016 WHILE NAVIGATING MY DRIVEWAY, MY CAR SUDDENLY ACCELERATED FORWARD AND CRASHED INTO THE BACK WALL OF MY GARAGE. DAMAGE WAS DONE TO MY HOME AND MY CAR. I HAD NO CONTROL OVER THE VEHICLE. HITTING THE BRAKE AND TRYING TO HIT THE IGNITION BUTTON DID NOTHING TO STOP THE VEHICLE. ON ANOTHER OCCASION, ABOUT TWO WEEKS EARLIER, I HAD PARKED THE CAR AT WALMART, PRESSED THE BRAKE AND THE IGNITION BUTTON TO TURN IT OFF. WHILE IN PARK AND THE ENGINE OFF, THE VEHICLE LURCHED FORWARD AND BUMPED THE SUV SITTING IN FRONT OF ME. I AM NOW AFRAID TO DRIVE THIS VEHICLE! I HAVE REPORTED THIS INCIDENT TO MY LOCAL AUTO DEALERSHIP AND CHYSLER CORP. THE DAMAGE IS BEING REPAIRED AT MY COST.
NHTSA complaint #10875231 — an unverified report by a vehicle owner.
at 41,000 milesExport, PA
STRUCTURE:BODY
JEEP GRAND CHEROKEE LAREDO 2011 - SERIOUS FRONT CRITICAL SUSPENSION CONNECTIVITY POINT CORROSION / BINDING (LATEST 12/2015) VERY SERIOUS PROBLEM, EXTENSIVE CORROSION WITH KEY FRONT SUSPENSION CONNECTIVITY (LOWER CONTROL ARM MAIN BOLT/FRAME CONNECTION, BOTH SIDES). ISSUE SO BAD AN EVER-GROWING BINDING CREAKING NOISE BECAME AUDIBLE FROM THE CABIN. SOUND AUDIBLE WHEN ACCELERATING AND STOPPING. SEVERAL DEALER EFFORTS TO BEGIN TO ADDRESS WITH SERVICE EFFORTS SPANNING NEARLY 1.5 YEARS. VERY CONCERNING AS THIS IS A CRITICAL SUSPENSION CONNECTIVITY POINT, IF IT FAILS THE FRONT END WOULD COLLAPSE. SERVICING DEALER VICTORY CHRYSLER ABLE TO DIAGNOSE SHARED HOW EXTENSIVE CORROSION IS BUT COULD NOT EXPLAIN WHY THIS CORROSION AND BINDING OCCURRED. SUGGESTED WE SPEAK TO CHRYSLER, WHICH WE DID TO NO AVAIL (SEE OTHER ATTACHED). WE ASKED CHRYSLER TO INVESTIGATE, THEY DID NOT. WE SHARED VERY MUCH DETAIL JUST AS DONE HERE. WE ASKED FOR MONIES SPENT RETURNED AS THIS WAS NOT COVERED UNDER WARRANTY, THEY DID NOT RETURN MONIES. AT MINIMUM THIS IS A SERIOUS WATER CONTROL ISSUE, AND AT WORST A SERIOUS DESIGN/MANUFACTURING DEFECT WHICH COULD AFFECT THOUSANDS. NO FIX SHARED, VICTORY CHRYSLER NOTED TO US THE BEST THEY CAN DO IS PULL THE BOLTS AGAIN IN THE FUTURE AND CLEAN/LUBE IF POSSIBLE. NOTICE AT 1:40, IN THE VIDEO CLIP FOLLOWING, THE RECORDING ON THE COLDER DAY HOW LOUD IT IS. THERE IS NO REASON FOR SUCH SEVERE CORROSION HERE ASIDE FROM A DESIGN FLAW OR MANUFACTURING ISSUE. WE APPRECIATE NHTSA'S TIME TO REVIEW OUR REPORT AND HELP SEEK RESOLUTION. SHORT VIDEO CLIP ILLUSTRATING NOISE HEARD: HTTP://78449.CHORUSCALL.COM/DATACONF/PRODUCTUSERS/ECARMACK/MEDIA/NHTSA_DEC_2015.MP4 CHRYSLER CASE #[XXX] THANK YOU!!! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
NHTSA complaint #10809346 — an unverified report by a vehicle owner.
at 31,000 milesRodchester Hills, MIFire1 injured
STRUCTURE:BODY:ROOF AND PILLARS
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. WHEN THE CONTACT STARTED THE VEHICLE, FLAMES APPEARED FROM THE ROOF ON THE DRIVER SIDE. IN ADDITION, THE INSTRUMENT CLUSTER LOST POWER. A FIRE AND A POLICE REPORT WERE FILED. THE FIREFIGHTERS SUSTAINED INJURIES WHILE EXTINGUISHING THE FIRE, WHICH REQUIRED MEDICAL ATTENTION. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 31,000.
NHTSA complaint #10784955 — an unverified report by a vehicle owner.
at 54,000 milesEvergreen, COFire1 injured
STRUCTURE
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. WHILE DRIVING AT APPROXIMATELY 70 MPH, THE DRIVER SIDE SUN VISOR AND HEADLINER CAUGHT FIRE. THE CONTACT EXTINGUISHED THE FIRE. THE CONTACT SUSTAINED SERIOUS BURNS TO HIS LEFT HAND THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS SERVICED UNDER NHTSA CAMPAIGN NUMBER: 14V391000 (ELECTRICAL SYSTEM) BUT THE REMEDY FAILED TO REPAIR THE VEHICLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 54,000. UPDATED 11/20/15*LJ UPDATED 1/14/2016*JS, UPDATED 4/11/18*JB
NHTSA complaint #10778519 — an unverified report by a vehicle owner.
at 56,000 milesLA Jolla, CA
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THERE WAS A HOLE IN THE FRONT PASSENGER SIDE DASHBOARD. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 56,000.
NHTSA complaint #10762277 — an unverified report by a vehicle owner.
at 18,500 milesColumbia, MD
STRUCTURE:BODY
WATER SLOSHING SOUND ON START STOP. SOUNDS LIKE IT IS UNDER THE DRIVER'S SEAT. BROUGHT TO THE DEALER AND THEY SAID LOTS OF WATER WAS IN THE FLOORPAN UNDER THE DRIVERS SEAT. THEY THINK IT IS COMING FROM OUTSIDE VIA THE HEATER BOX. IT IS NOT A CLOGGED AC TUBE BECAUSE THEY CHECKED THAT
NHTSA complaint #10746396 — an unverified report by a vehicle owner.
at 54,280 milesWarren, MICrash1 injured
STRUCTURE:BODY
CAR WAS ILLEGALLY PARKED IN THE MIDDLE LANE, WITH NO INDICATOR LIGHTS ON OR ANY LIGHTS WHATSOEVER. SPEED LIMIT WAS 45MPH, I GLANCED TO OFF TO THE SIDE OF THE ROAD WHERE 3 GENTLEMEN WERE STANDING AND TURNED BACK TO LOOKING FORWARD SEEING A CAR PARKED WITH NO LIGHTS IN FRONT OF ME. I REAR ENDED THE FORD FOCUS GOING ABOUT 45MPH. THE DRIVER OF THE FIRST CAR (HUNGRY HOWIES DELIVERY DRIVER) WAS DEEMED AT FAULT DUE TO MECHANICAL ISSUES AND BEING ILLEGALLY PARKED IN THE MIDDLE OF THE ROAD WITH NO HAZARD LIGHTS ON! THE AIRBAG NEVER DEPLOYED IN MY 2011 JEEP GRAND CHEROKEE (MASSIVE RECALL WITH CHRYSLER CARS, AND TAKATA SUPPLIED PARTS) THE ACCIDENT OCCURRED ON 5.19.15 AT 12:15AM WHILE ON MY WAY HOME FROM WORK ( HILTON SUITES. AUBURN HILLS PD ARRIVED ON THE SCENE AND I WAS TAKEN TO MCLAREN HOSPITAL IN PONTIAC, MI IN THE AMBULANCE.
NHTSA complaint #10717810 — an unverified report by a vehicle owner.
at 42,000 milesChicago, IL
STRUCTURE
I HAVE A 2011 JEEP GRAND CHEROKEE OVERLAND. THIS CAR IS ONLY 4 YEARS OLD AND ALL THE 4 AXLES NUTS ARE RESTED. THIS COULD PREVENT TAKING SOME OF THE MECHANICAL PARTS OFF FOR REPAIR. CHRYSLER SHOULD HAVE ISSUED A RECALL OR A FREE REPAIR FOR THIS.
NHTSA complaint #10714648 — an unverified report by a vehicle owner.
Miami, FLFire1 injured
STRUCTURE:BODY
I RECEIVED NOTICE BY MAIL IN DECEMBER THAT MY 2011 JEEP GRAND CHEROKEE HAD A RECALL (P36 SUN VISOR WIRING) AND THERE WAS A RISK OF FIRE DUE TO A WIRING ISSUE. I IMMEDIATELY TOOK MY CAR TO DADELAND DODGE CHRYSLER JEEP IN MIAMI, FL TO GET THE RECALL FIXED. MY CAR WAS AT THE DEALERSHIP FOR ABOUT 24 HOURS BEING REPAIRED AND THE NEXT DAY I WAS CALLED TO GO PICK IT UP BECAUSE THE RECALL HAD BEEN DONE AND THE CAR WAS GOOD AS NEW. FAST FORWARD TO TUESDAY, APRIL 14TH AND I AM DRIVING AND STOPPED AT A RED LIGHT. MY CAR FILLED WITH SMOKE AND I COULD NOT BREATHE IN THE CAR. I HAD NO IDEA WHERE THE FIRE WAS COMING FROM SO I STARTED OPENING ALL THE WINDOWS AND NOTICED THERE WAS A FIRE BY THE SUN VISOR. ALL OF THE ELECTRICAL FUNCTIONS ON THE CENTER CONSOLE AND THE STEERING WHEEL HAD DISABLED AND I WAS UNABLE TO OPEN THE SUNROOF TO LET THE SMOKE OUT. I HAD TO PULL OVER, TURN OFF THE CAR AND TRULY FEARED FOR MY LIFE BECAUSE THE CAR HAD FILLED WITH SMOKE AND THE SUN VISOR WAS COMPLETELY BURNED. THE FIRE COULD HAVE BURNED ME HAD I BEEN ON A HIGHWAY AND UNABLE TO STOP. I THINK IT'S INCREDIBLE THAT I DID MY PART, TOOK THE CAR TO GET THE RECALL FIXED, AND WAS RETURNED A CAR THAT WAS CLEARLY NOT FIXED. THIS FIRE COULD HAVE SEVERELY INJURED ME AND I NO LONGER FEEL SAFE DRIVING THIS CAR. THIS MODEL CAR HAS HAD SEVERAL RECALLS, INCLUDING ONE INVOLVING THE BREAKS, AND TO BE HONEST, I JUST DO NOT FEEL SAFE DRIVING IT AFTER WHAT HAPPENED TO ME. I SIMPLY WANT BACK WHAT I PAID FOR THIS MANUFACTURE DEFECTED VEHICLE.
NHTSA complaint #10711836 — an unverified report by a vehicle owner.
at 79,500 milesBristol, TN
STRUCTURE
(OVERLAND EDITION) LEATHER DASH COVERING IS LOOSE, CALLED CUSTOMER ASSISTANCE AND WAS TOLD THAT THIS IS NOT COVERED AND THEY WERE SORRY, DEALER WANTS $3500 TO FIX. VEHICLE HAS BEEN IN SERVICE FOR LESS THAN 4 YEARS.
NHTSA complaint #10689439 — an unverified report by a vehicle owner.