11 of the
2,425 complaints about the 2011 Jeep Grand Cherokee are about the
seats — 0% of everything
reported for this model year.
Half of the failures with a mileage on record happened before
88,500 miles.
When I went out to my car the morning of [XXX], 2024, I noticed that the passenger headrest was disconnected from the back and had been deployed without reason overnight. There was no accident or contact with the car it just did it on it's own. Luckily no one was in the car so there was no injury caused. I was advised by the local Jerry Ulm Jeep dealership in Tampa that their was an extended warranty for this issue that expired in 2021. I did not receive any correspondence so this was the first time hearing of this issue. From looking online it looks like it is a very widespread safety issue. I contacted Jeep directly to request approval for reimbursement before getting the car repaired but was denied. As mentioned, this problem occurred out of nowhere and is clearly due to faulty manufacturing and could have caused serious injury if someone was in the passengers seat. I would like for Jeep to be held accountable for this and to be reimbursed for the associated cost to get this fixed. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11588010 — an unverified report by a vehicle owner.
De Leon Springs, FL
SEATS
Head rest safety feature for collision deployed on passenger side when car was idling in park with passenger in seat.
NHTSA complaint #11554687 — an unverified report by a vehicle owner.
at 110,000 milesWhite Bluff, TNFire
SEATS
WHILE THE VEHICLE WAS PARKED, UNOCCUPIED, LOCKED, AND THE MOTOR WAS NOT RUNNING, APPARENTLY THE DRIVER'S SIDE SEAT CAUGHT FIRE. I DID NOT SEE THE ACTUAL FLAMES, BUT I DID OPEN THE DRIVER DOOR TO FIND THE BOTTOM CUSHION AND MOST OF THE ELECTRICAL WIRING IN THE DRIVER SEAT MELTED AND CHARRED AND A THICK LAYER OF SOOT ON EVERYTHING IN THE VEHICLE.
NHTSA complaint #11414521 — an unverified report by a vehicle owner.
at 87,000 milesOceano, CA
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED WHILE DRIVING 40 MPH, WHEN THE FRONT DRIVER SEAT HEATER FAILED TO TURN OFF. THE CONTACT STATED SHE HAD ALL THE SENSOR SHOWING OFF BUT THE HEATED SEAT STAYED ON. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED AS OF YET. A DEALER WAS NOT CONTACTED. THE MANUFACTURER HAD NOT BEEN INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 87,000.
NHTSA complaint #11390006 — an unverified report by a vehicle owner.
Wellford, SC
SEATS
BOTH HEAD REST ARE LOOSE AND PLASTIC TO HOLD IN PLACE IS BROKEN ON THE TWO FRONT SEATS. THIS DOESNT PROVED PROPER HEAD SUPPORT IF IN A COLLISION
NHTSA complaint #11384035 — an unverified report by a vehicle owner.
at 90,000 milesAnthony, TX
SEATS
THE AHR DEPLOYED EVEN THOUGH THE JEEP WAS NOT INVOLVED IN ANY COLLISION; NO REAR, SIDE, FRONT, ETC. IMPACT. THE HEAD REST ON THE DRIVER'S SIDE JUST DEPLOYED ON ITS OWN. WE HAVE WATCHED VIDEOS ON HOW TO RESET IT, BUT HAVE NOT BEEN ABLE TO FIX THE PROBLEM.
NHTSA complaint #11352377 — an unverified report by a vehicle owner.
at 127,501 milesAllen, OK
SEATS
THE ACTIVE HEADREST ON THE PASSENGER SIDE DEPLOYED WHILE DRIVING DOWN THE ROAD AT ABOUT 20 MPH ON CITY STREET WITH NO REASON FOR DEPLOYMENT. HIT PASSENGER IN THE BACK OF THE HEAD.
NHTSA complaint #11114322 — an unverified report by a vehicle owner.
Missouri City, TX
SEATS
IS THERE A REMEDY FROM JEEP THAT ADDRESSES THE BUCKLING LEATHER DASH AND DRIVER BACK PANEL? I WOULD LIKE REPLACEMENT OF THE DASH AND A NEW SEAT. I BELIEVE THE SEAT PROBLEM IS NOT THE PANEL, BUT THE SEAT ITSELF. THE DASH BUCKLING IS A HAZARD TO OBSTRUCTING THE DRIVERS VISION OF THE ROADWAY AND THE SEAT BACK FALLING OFF CAN HURT A BACKSEAT PASSENGER. AS A CHILD ACIDENTALY GRABS IT TO CLIMB INTO THE BACKSEAT HE WOULD FALL.
NHTSA complaint #11082167 — an unverified report by a vehicle owner.
at 87,000 milesFranklinville, NC
SEATS
THE SEATS FEEL LIKE THEY ARE NOT BULGES DOWN PROPERLY AND MOVE DURING TURNS AND YOU CAN HEAR AND FEEL THEM JERK.
NHTSA complaint #10995252 — an unverified report by a vehicle owner.
at 43,805 milesAndreas, PACrash1 injured
SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
ON DECEMBER 26, 2014 I WAS REAR ENDED IN MY 2011 JEEP GRAND CHEROKEE AS I WAS MAKING A RIGHT TURN ONTO MY ROAD. I WAS SLOWED DOWN TO APPROXIMATELY 10 MPH OR LESS AS I WAS TURNING AND GOT HIT BY A LARGE PICK-UP TRUCK. FIRST OF ALL, I AM HAPPY THAT MY JEEP TOLERATED THE FORCE FROM THE REAR END COLLISION AS WELL AS IT DID, AND IT EVEN TOOK BOUNCING OFF A GUIDE RAIL PRETTY WELL TOO; HOWEVER, THE SAFETY FEATURE IN THE HEADREST IS SOMETHING THAT NEEDS TO BE ADDRESSED. SINCE I HAD NO FRONT OR SIDE IMPACT, NONE OF MY AIRBAGS DEPLOYED. HOWEVER, THE AIRBAG IN THE HEADREST MADE THE HEADREST SLAM MY HEAD FORWARD CAUSING WHIPLASH AND A NECK INJURY. I UNDERSTAND THIS IS SUPPOSED TO BE A SAFETY FEATURE; HOWEVER, IT CAUSED ME MORE INJURY. I WAS NEVER AWARE THAT MY CAR HAD THIS FEATURE. SEVERAL DAYS AFTER THE ACCIDENT, I DECIDED TO LOOK IN MY OWNER'S MANUAL AND THERE IS NOTHING IN THERE REGARDING THE HEADRESTS. IT ONLY MENTIONS THE FRONT AIRBAGS, CURTAIN AIRBAGS AND SEAT AIRBAGS. MY INSURANCE ADJUSTOR WASN'T EVEN FAMILIAR WITH THIS FEATURE WHEN HE CAME OUT TO INSPECT THE DAMAGE TO MY VEHICLE. IF I WOULD HAVE KNOWN ABOUT THE AIRBAG IN THE HEADREST AND THE INJURY THAT IT COULD CAUSE, I WOULD HAVE HAD THE HEADRESTS REMOVED FROM MY CAR AND REPLACED THEM WITH STANDARD HEADRESTS! SINCE THE ACCIDENT, I AM DEALING WITH HEADACHES AND AM GOING TO PHYSICAL THERAPY FOR MY NECK INJURY. I SERIOUSLY HOPE NO ONE ELSE SUFFERS FROM THIS "SAFETY FEATURE" THAT I WASN'T EVEN MADE AWARE OF AS THE OWNER.
NHTSA complaint #10672318 — an unverified report by a vehicle owner.
Rockford, ILFire
SEATS
IT APPEARS WIRING TO THE DRIVER'S SIDE SEAT CONTROLS WERE RUN THROUGH THE STEEL FRAME OF THE SEAT. THE WIRES RUBBED ON THE STEEL FRAME UNTIL THEY SHORTED OUT AND STARTED A FIRE.
NHTSA complaint #10641206 — an unverified report by a vehicle owner.