2016 Jeep Grand Cherokee seat problems

SEATS:FRONT ASSEMBLY:HEAD RESTRAINT

The contact owns a 2016 Jeep Grand Cherokee. The contact stated that while driving at 35 MPH, the front driver seat head restraint deployed inadvertently and struck the contact in the neck, causing the contact to swerve off the road. The contact sustained a sore neck; however, medical attention was not provided. No warning lights illuminated. A local dealer was contacted and scheduled a service appointment. The dealer informed the contact that the failure was covered under an extended warranty. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 190,370.

NHTSA complaint #11749332 — an unverified report by a vehicle owner.

SEATS

The headrest on the driver's side popped open when I was driving. I had backed out of my driveway and had changed to drive and as I did the headrest popped open. It hit me in the back of my head. Luckily I was driving slow and I could pull over to find out what happen and discovered that the headrest popped open. In trying to find out what was going on with the headrest I discovered a small piece of plastic that came out of the headrest. I am unable to reset the headrest due to this broken piece of plastic. I am glad that I wasn't driving at a faster speed as the bump from the headrest may have caused me to put on the breaks or change lanes as a result of the hit on my head.

NHTSA complaint #11505928 — an unverified report by a vehicle owner.

SEATS

My 2016 Jeep Grand Cherokee driver side headrest clips broke on their own. I was sitting in the parking lot of my child’s daycare.

NHTSA complaint #11423737 — an unverified report by a vehicle owner.

SEATS

THE HEADREST ON THE DRIVER SEAT OF MY 2016 JEEP GRAND CHEROKEE POPPED OPEN WHILE I WAS PARKED IN THE GARAGE.

NHTSA complaint #11404445 — an unverified report by a vehicle owner.

SEATS

THERE IS A KNOWN POTENTIAL PROBLEM OF THE INADVERTENT DEPLOYMENT OF ONE OR BOTH OF THE FRONT SEAT ACTIVE HEAD RESTRAINTS. THIS CAN CAUSE A CONCUSSION AND CAN CAUSE THE DRIVER TO LOOSE CONTROL OF THE VEHICLE AFTER BEING STRUCK IN THE HEAD. THE CAUSE IS A CHEAP PLASTIC PIN THAT IS UNDER CONSTANT PRESSURE AND HAS DETERIORATED OVER TIME AND RELEASE WITHOUT WARNING. THIS KNOWN POTENTIAL PROBLEM HAS NOT HAPPENED TO ME YET. BUT JEEP (FCA) ISSUED A WARNING AND EXTENDED THE WARRANTY BUT HAS NOT YET ISSUED A RECALL TO FIX THE POTENTIAL PROBLEM. THEY ARE ONLY FIXING THIS IF IT HAS DEPLOYED, LEAVING ALL OTHER CUSTOMERS WORRYING AND WAITING FOR A POTENTIAL HIT TO THE HEAD ANYTIME WHILE DRIVING. THERE ALREADY IS A CLASS ACTION SUIT AGAINST FCA IN FLORIDA.

NHTSA complaint #11396515 — an unverified report by a vehicle owner.

SEATS

HEAD REST DEPLOYED WHILE DRIVING

NHTSA complaint #11354628 — an unverified report by a vehicle owner.

SEATS:FRONT ASSEMBLY:HEAD RESTRAINT

TL* THE CONTACT OWNS A 2016 JEEP GRAND CHEROKEE. WHILE THE VEHICLE WAS PARKED AND OCCUPIED, THE DRIVER'S SIDE HEAD REST EXPLODED WITHOUT WARNING OR AN IMPACT OCCURRING. THERE WERE NO INJURIES. THE VEHICLE WAS TAKEN TO FIELDS CHRYSLER JEEP DODGE SANFORD (750 TOWNE CENTER BLVD, SANFORD, FL 32771, (407) 878-7710), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: 68052758. THE FAILURE MILEAGE WAS 21,880. THE VIN WAS UNKNOWN.

NHTSA complaint #11278115 — an unverified report by a vehicle owner.

SEATS

VEHICLE STALLED OUT ON WHILE DRIVING AT 45 MILES ON THE ROAD BRAKES LOCK UP AND SHIFT GEAR LOCK UP COULDNT PUT IT IN GEAR .COULDNT BE MOVE OFF ROAD CALL A TOW TRUCK TO TOW TO DEALER

NHTSA complaint #11222310 — an unverified report by a vehicle owner.

SEATS

PASSENGER SEATS HEAD REST BROKE RANDOMLY AND POPPED OUT.

NHTSA complaint #11217702 — an unverified report by a vehicle owner.