1,272 of the
39,991 complaints filed about the Jeep Grand Cherokee
are about the throttle and cruise control —
3% of everything owners reported.
The worst model year for it is 2014.
1,272
Complaints
3%
Share of all complaints
369
Crashes
11
Fires
Acceleration & Cruise Control complaints by model year
The contact owns a 2024 Jeep Grand Cherokee. The contact stated that while driving 35 MPH and making a left turn, the vehicle decelerated to 29 MPH and failed to properly accelerate. The accelerator pedal was depressed and went down to the floorboard. The vehicle was pulled over safely and avoided a crash. The contact attempted to restart the vehicle. The battery power was at 1 percent after driving the vehicle. The local dealer was contacted about the Lemon Law. The vehicle was towed to the local dealer, and the contact was informed about the cost of a diagnostic test. The vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the dealer for assistance. The failure mileage was approximately 54,130.
NHTSA complaint #11752682 — an unverified report by a vehicle owner.
My Son just bought the car from a private party. On our way home the engine light and a lightning bolt icon illuminated on the dash, followed by the vehicle going into limp mode. We had the vehicle scanned for codes and it came back with P0336 (crankshaft position sensor performance). After much investigation online, we found out that this is a known issue with the crankshaft position sensor and, most importantly, the tone wheel on the back of the engine. We looked up recalls on the vehicle and found a safety recall had been issued. While some vehicles affected received replacement of the tone wheel and sensor, others just received a software update. This particular vehicle received the software update. The issue is that the magnetic material on the tone wheel delaminates from the tone wheel. This is a costly repair that should have been fixed correctly from the beginning, not just a software patch. It is a safety concern because it is dangerous when you are traveling at highway speeds and it goes into limp mode.
NHTSA complaint #11747770 — an unverified report by a vehicle owner.
The contact owns a 2017 Jeep Cherokee. The contact stated while seated inside the vehicle with his wife, the gear shifter was shifted into drive; however, while depressing the brake pedal the vehicle accelerated independently. The check engine warning light was illuminated. A dealer was contacted. The vehicle was taken to the dealer to be diagnosed; however, the diagnostic result was unknown. The accelerator pedal was replaced, and the vehicle was repaired. The contact stated that the failure had occurred on several occasions. The manufacturer was notified of the failure but offered no assistance. The approximate failure mileage was 85,000.
NHTSA complaint #11747367 — an unverified report by a vehicle owner.
Loss of propulsion while driving Yes it is available for inspection upon request Complete and total loss of propulsion/acceleration when pressing on gas pedal while driving and going into a left turn across oncoming traffic; driver and five year old passenger in the vehicle at the time of incident. Safely maneuvered the vehicle to the side of the roadway. Dealership has not been able to recreate the problem. Vehicle has been at dealership service department since May 14, 2026, immediately after incident. Vehicle was able to be driven to dealership after incident. Incident reported to Stellantis May 28, 2026. Stated that the report would be escalated and I would be contacted via email in 1-2 business days. No direct manufacturer inspection at this time, and police/insurance company were not contacted as there was no accident to report. Safety recall 73C in regard to this matter was completed September 26, 2025 according to Stellantis customer service and recall information available for the VIN of this vehicle. No warning lights/messages/symptoms of the problem prior to incident. During incident and after loss of propulsion started, "D" started flashing on the dash console and the gear shift knob, and I was unable to shift out of drive. After approximately 5 minutes, the vehicle put itself in park and engaged the emergency brake. Video of part of the incident available upon request
NHTSA complaint #11740647 — an unverified report by a vehicle owner.
This is the third time that my jeep has completely shut off with no warning and in the middle of traffic. I am unable to turn on any hazard lights. The power goes completely out, and I am unable to put the car in neutral or anything to be safe. I have reported this issue in the past. The dealership is unable to figure out what is wrong and I keep trying to get this resolved before it turns out tragically. Please help me before I loss my life in this vehicle.
NHTSA complaint #11729694 — an unverified report by a vehicle owner.
The contact owns a 2025 Jeep Grand Cherokee. The contact stated that while operating the vehicle, the message "Auto Emergency Braking Limited - Service Required" was displayed with an audible chime. Additionally, the cruise control became inoperable. The vehicle was taken to the local dealer, who reprogrammed the CADM. After retrieving the vehicle, the failure reoccurred. The vehicle was not repaired. The manufacturer was not yet contacted. The failure mileage was 4,800.
NHTSA complaint #11729022 — an unverified report by a vehicle owner.
While attempting to park my vehicle, it suddenly accelerated on its own, causing the car to move quickly toward a tree and a nearby building. I immediately attempted to stop the vehicle by pressing the brake pedal, but the car continued to accelerate. The engine was roaring, and I even tried using both feet on the brake pedal in an effort to stop the vehicle, but it did not respond. The only way I was able to stop the vehicle was by turning off the engine. Due to the unexpected acceleration and my concern that it could happen again, the vehicle was not safe to drive. A tow truck was called, and the vehicle was transported to a mechanic for inspection.
NHTSA complaint #11728491 — an unverified report by a vehicle owner.
When accelerating, the car suddenly jerks and stops moving at a consistent speed. This happened multiple times over the last 8 months or so. Sometimes it happens immediately after backing out of my driveway. It has also happened while driving on a highway at high speeds (65mph) where I've nearly been involved in high speed accidents. There was a recall back in November that claimed this was a software issue, however, it has continued to happen. No warning lights come on.
NHTSA complaint #11728059 — an unverified report by a vehicle owner.
Despite having the EGR replaced under recall the unit still exploded while driving on wed 4 Mar 2026. Fluids were leaking and had indicated issues with the electric shifter. The local dealerships states the egr cooler needs replaced, coolant tank, DPF and oil change (despite just being done the Saturday before). Refusing to acknowledge any connection to previous recall or associated damages. Contacted FCA customer support and ignored my concerns and said just pay the dealer the $6000+.
NHTSA complaint #11722520 — an unverified report by a vehicle owner.
Powertrain/engine performance (acceleration control): vehicle struggles to accelerate when pressing the gas. Transmission / drivetrain (gear engagement / shift control): vehicle drops from Reverse into Neutral without driver input (unintended gear disengagement). Water intrusion: ongoing water intrusion, power tailgate was already replaced due to water erosion, when it rains or snows water gets into vehicle resulting in a musty/moldy smell and driver side mat soaking wet. Yes — the vehicle is available for inspection upon request. The loss of acceleration / hesitation / jolting creates a risk of being unable to merge, cross intersections, or accelerate in traffic when needed. The unintended shift from Reverse into Neutral can cause loss of intended vehicle control/movement while reversing (driveway/parking lot risk), increasing collision risk with nearby vehicles, pedestrians, or property. Reverse → Neutral: Reported to dealer multiple times; confirmation varies by visit (intermittent concern) Stellantis Customer Retention states they spoke with the service manager and confirmed the repair history and dealer visits, not necessarily a physical engineer inspection.
NHTSA complaint #11722076 — an unverified report by a vehicle owner.
Had the ABS Module repaired due to recall last week. Next, I have had 3 instances of the Accelerator sticking when shifting gears and, this never happened before this service.
NHTSA complaint #11721439 — an unverified report by a vehicle owner.
While driving down the road on the highway, the hood randomly popped open, engaging the emergency breaking system extremely harshly. Then the vehicle was unable to shift back into gear. Reported problem to dealer and no codes shown for the incident. Jeep (FCA/Stelantis) potentially had the system like Volkswagen when it knows it took it up to the diagnostic system to not show codes were an injury or something serious could’ve happened. Warning indicator lights, and all kinds of indicators were going off in the vehicle at the time of incident, but not the very next day from the dealership plugged it into the system.
NHTSA complaint #11720060 — an unverified report by a vehicle owner.
The contact owns a 2024 Jeep Grand Cherokee. The contact stated that while driving at an undisclosed speed, the vehicle unintendedly accelerated. The contact received notification of NHTSA Campaign Number: 25V766000 (ENGINE); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was 114,213.
NHTSA complaint #11719443 — an unverified report by a vehicle owner.
Multiple times the vehicle will drive very jumpy even if not pressing on the gas or brakes. When accelerating or braking the car will randomly drastically respond to the pedals or barely respond almost making it impossible to stop at times. The inconsistency of breaking and gas power has caused me almost be hit or hit someone else repeatedly.
NHTSA complaint #11718574 — an unverified report by a vehicle owner.
On multiple occasions, the transmission does not respond to gear changes such as moving from drive to reverse or park into drive. On those occasions, the D for drive would be blinking. More concerning and very dangerous is a lack of propulsion mid drive, the transmission would not go into gear. The engine would rev high, and it would not move forward, except by whatever momentum it originally had. This has happened to me on at least four occasions two of which I was in the left lane of three and four lane wide streets with cars passing me at high speed on the right. I needed to pull over turn the car off and then on again, which is the only way that the transmission would start working again. Sometimes the transmission would be jerky, especially after those incidents. crossing three and four lanes while people are going 50 and 60 miles an hour is a very dangerous situation when you have no power. The car is a new car. I have had it for only two months and it has been doing this intermittently the entire time. This has been at the dealer for service two times so far and has not been able to be replicated, however, I do have one incident on video. There were no warning lamps messages, and there are no error codes that are found by the dealer.
NHTSA complaint #11718177 — an unverified report by a vehicle owner.
The current recall is unable to happen as it has to be over 50 degrees. This is the second major recall in under one year. I have had issues with the radio, apple car play, the engine dying while in park and idling. Additionally, the vehicle suddenly lost power while driving it at 65 mph on a major highway when trying to pass. The only answers I get is the lemon law. This vehicle is not safe, the dealer has only offered for me to trade out of it into something extremely higher of payment. I am requesting a dealer buyback due to major safety concerns. This vehicle should not even be on the market. The acceleration issues continue and I am DONE!
NHTSA complaint #11716166 — an unverified report by a vehicle owner.
Vehicle was in electric mode and failed to accelerate under electric power. First time was traveling around 45 mph and went to accelerate to 60mph at speed limit change. Battery was around 95% and gas pedal was gently pressed with no acceleration. Once floored and ICE started acceleration continued. Second time was pulling onto the highway and accelerated up to 25mph and continued to press the accelerator and vehicle would not speed up untill gas pedal was all the way to the floor and ICE engine kicked in. Battery was about 50%. Delay in acceleration could have caused rear end accident when pulling onto highway. Issue has not happened before. 68c recall was performed on January 13th. Has only happened 2 times so far. Has not been reproduced by dealer. Has not been inspected yet. No warning lights, just electric mode temporarily unavailable when ICE kicked in.
NHTSA complaint #11714379 — an unverified report by a vehicle owner.
While driving shifting gears on its own without my control. Slowed me down on freeway from going 50 mph to 35 mph without me slowing it down as I am driving. I was still pushing gas pedal buy while shift was in normal drive from went from 8 to a 3 without my control so I had to pull over because I could not go any faster at all and was in danger zone on freeway that had up to 70mph driving. Once I parked I turned call completely off and then restarted after a min or so it still did the same thing as I drove causing me to pull over more than 2 times. Very dangerous and was not prepared for something like that on busy and fast place as we all know the freeway/highway is. That could of been a total loss for me and other drivers.
NHTSA complaint #11714172 — an unverified report by a vehicle owner.
My 2023 Jeep Grand Cherokee Plug-In Hybrid Electric Vehicle is subject to multiple NHTSA safety recalls involving loss of propulsion and vehicle fire risk. These defects have created ongoing safety hazards and extended loss of use. Safety Recall 73C (NHTSA 25V-576) addresses a Hybrid Control Processor software defect that may cause sudden and unexpected loss of drive power without warning, increasing the risk of a crash. Safety Recall 78C (NHTSA 25V-766) involves potential contamination of the 2.0L engine from the casting process, which may result in catastrophic engine failure, vehicle fire, and unrecoverable loss of drive power. For an extended period, no remedy was available. Safety Recall 68C (NHTSA 25V-741) involves a High Voltage Battery defect that may lead to a vehicle fire. FCA instructed owners not to recharge the vehicle and to park away from structures or other vehicles. I have been unable to safely charge the vehicle for over six months and have been restricted from using my assigned covered parking due to fire risk. Despite multiple dealership visits for recall-related service, the vehicle has not been fully restored to safe, normal operation. No loaner or substitute transportation has been provided during safety-related repairs. These conditions significantly impair the safety, use, and value of the vehicle and create ongoing risk to occupants and surrounding property. I am submitting this complaint to document the safety issues and extended lack of an effective remedy.
NHTSA complaint #11714052 — an unverified report by a vehicle owner.