Owners have filed 2,330 complaints
about the 2002 Jeep Liberty with NHTSA between 2001 and 2026.
The largest single group is the airbags.
Across this model's run it ranks 1 of 12 worst.
The letter says how bad. This says what kind — whether this year drew
an unusual number of complaints, unusually dangerous
ones, or failures that arrived unusually early.
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 100
Against the median year of the Jeep Liberty. 50 means typical for this
model; 100 means roughly double.
Severity — 94
18.2% of these complaints
involved a crash, fire, injury or death, against a national rate of
9.7%.
Early failure — 23
14% of failures with a mileage on record happened under
36,000 miles, against a national rate of
29%.
NHTSA files every complaint against a named sub-assembly, not just a
system. This is the difference between knowing it was "the engine" and
knowing which part of it — the list to hand a mechanic.
Lower Ball Joint
29850.6%
Upper Ball Joint
539.0%
Frontal
528.8%
Front
467.8%
Buckle Assembly
427.1%
Power Window Devices AND Controls
376.3%
Body
335.6%
Engine
284.8%
When it fails
Odometer readings owners gave when they filed. About half of all
complaints include one.
Under 1,000 miles
151.1%
1,000 – 9,999 miles
463.5%
10,000 – 24,999 miles
493.7%
25,000 – 49,999 miles
18614.0%
50,000 – 74,999 miles
28021.0%
75,000 – 99,999 miles
22516.9%
100,000 – 149,999 miles
35826.9%
150,000+ miles
17413.1%
NHTSA crash tests
The agency crash-tested this model year itself. These are its own
photographs and star ratings.
These stars come from the pre-2011 crash test programme. NHTSA
rebuilt the programme for the 2011 model year and states that
ratings either side of that change are not comparable — so do
not read these against a 2011-or-newer car's stars.
Frontal crash test
Side barrier crash test
Photographs taken by NHTSA during its own New Car Assessment Program crash
tests of this model year. Public domain.
Configuration
Overall
Front
Side
Rollover
2002 Jeep Liberty 4-DR.
—
—
—
When owners complained
A spike years after the car went on sale usually means a part wearing
out on schedule across the whole fleet — the kind of pattern no single
owner can see from inside their own car.
Jul 2001peak 52Jul 2026
NHTSA investigations into the 2002 Jeep Liberty
An investigation is the step before a recall: the agency has seen enough
complaints to look into a pattern itself. An open one means it thinks
something may be wrong and nothing has been fixed yet.
RQ14001Opened 29 May 2014Closed 13 Nov 2015AIR BAGS
Jeep inadvertent air bag deployment
The Office of Defects Investigation (ODI) opened an investigation based on consumer allegations of inadvertent air bag deployments (IABD) occurring after the recall remedy for NHTSA recall 12V-527 had been installed on recalled model year (MY ) 2002-2003 Jeep Liberty and MY 2002-2004 Jeep Grand Cherokee vehicles manufactured by Fiat Chrysler Automobiles (FCA).The recall was in response to the Office of Defects Investigation (ODI) investigation EA12-001 during which data provided by FCA indicate that the air bag circuitry inside the Occupant Restraint Control (ORC) module can degrade. ORC degra...
EA12005Opened 12 Jun 2012Closed 14 Nov 2014FUEL SYSTEM, GASOLINE:DELIVERY:HOSES, LINES/PIPING, AND FITTINGS
Crash Related Fuel Tank Fires
ODI has completed an extensive analysis of rear crash fuel tank system integrity data for the subject Jeep Cherokee, Grand Cherokee and Liberty vehicles (SVs).As of June 2013, ODI knew of 56 post-collision fatal fires, 28 non-fatal fires, and 6 fuel leak incidents (totaling 90 incidents, 75 fatalities and 58 injuries) involving the SVs.Based on this analysis, ODI issued a Recall Request Letter (RRL) on June 3, 2013 requesting that Chrysler recall the Grand Cherokee and Liberty vehicles due to the rate of fatal, non-fatal fire, and fuel leak incidents when compared to peer vehicles (compact and...
EA12001Opened 23 Jan 2012Closed 21 Feb 2013AIR BAGS
Inadvertent Air Bag Deployment
The investigation was opened based on reports of frontal air bag inadvertent deployments (ABIDs) on model year (MY) 2002-2003 Jeep Liberty vehicles.Data provided by Chrysler indicate that the air bag squib filter circuitry inside the Occupant Restraint Control (ORC) module can degrade and result in an inadvertent air bag deployment, without a crash or impact, while the vehicle is being operated on the roadway.As of Oct. 04, 2012, ODI is aware of 131 frontal ABIDs on the Jeep Liberty vehicles resulting in 62 injuries consisting of burns, cuts and bruises to the upper body region.There were no r...
PE11035Opened 23 Sep 2011Closed 30 Jan 2012AIR BAGS
Inadvertent Air Bag Deployment
Based on analysis of Chrysler's response, and including ODI's consumer complaints, ODI has identified 87 reports of air bag inadvertent deployment incidents resulting in 50 alleged injuries.The injuries consists of burn/cuts and bruises to the upper body region.Forty-two (42) of the 87 incidents involved the driver frontal air bag, and the remaining 45 incidents involved both the driver and passenger frontal air bags inadvertently deploying without a crash.These incidents occurred both at vehicle startup or while the vehicle is being operated on the roadway.Some owners noted that the air bag w...
During Preliminary Evaluation (PE11-013), the Office of Defects Investigation (ODI) conducted an analysis of consumer field data from its Vehicle Owner Questionnaire (VOQ) database and from complaint data submitted to ODI by Chrysler. ODI's analysis of VOQ data identified 13 complaints alleging failure of either the right or left rear lower control arm due to excessive corrosion.All of these complaints were associated with vehicles originally sold or registered in a salt belt state (for the purposes of this investigation, 'salt belt' includes Connecticut, Delaware, Illinois, Indiana, Iowa, Mai...
ON APRIL 7, 2009, CHRYSLER LLC SUBMITTED TO ODI A DEFECT INFORMATION REPORT INDICATING THAT IT WOULD RECALL APPROXIMATELY 42,469 MODEL YEAR 2002 THROUGH 2003 JEEP LIBERTY VEHICLES TO REMEDY A DEFECT THAT CAN RESULT IN UPPER BALL JOINT SEPARATION WHILE DRIVING (09V-119).THE AFFECTED VEHICLES WERE BUILT FROM MAY 2002 THROUGH SEPTEMBER 2002 AND ORIGINALLY SOLD OR CURRENTLY REGISTERED IN CONNECTICUT, DELAWARE, DISTRICT OF COLUMBIA, KENTUCKY, ILLINOIS, INDIANA, IOWA, MAINE, MARYLAND, MASSACHUSETTS, MICHIGAN, MINNESOTA, MISSOURI, NEW HAMPSHIRE, NEW JERSEY, NEW YORK, OHIO, PENNSYLVANIA, RHODE ISLAND,...
PE07062Opened 17 Dec 2007Closed 18 Apr 2008SUSPENSION
UPPER BALL JOINT SEPARATION
ODI HAS RECEIVED 22 COMPLAINTS OF UPPER BALL JOINT SEPARATION ON MODEL YEAR 2002 AND 2003 JEEP LIBERTY 4X4 VEHICLES.THE SEPARATION OF AN UPPER BALL JOINT ON EITHER OF THE FRONT WHEELS CAN RESULT IN THE AFFECTED FRONT WHEEL COLLAPSING, POSSIBLY RESULTING IN VEHICLE DISABLEMENT AND CAUSING A LOSS OF VEHICLE CONTROL.THERE IS ONE COMPLAINT OF A FAILURE AT 75 MPH, 1 FAILURE AT 60 MPH, 3 FAILURES AT 40 MPH, 2 FAILURES AT 25 MPH, 7 FAILURES OCCURRING WHILE THE DRIVER WAS PULLING INTO THE FLOW OF TRAFFIC AND 2 FAILURES THAT OCCURRED WHEN THE DRIVER WAS ATTEMPTING TO MAKE A LEFT TURN ACROSS THE FLOW OF...
EA06008Opened 31 May 2006Closed 24 Aug 2006SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
FRONT SUSPENSION BALL JOINT SEPARATION
ON JANUARY 6, 2006, THE OFFICE OF DEFECTS INVESTIGATION (ODI) OPENED A PRELIMINARY EVALUATION TO INVESTIGATE ALLEGED FRONT SUSPENSION LOWER BALL JOINT SEPARATIONIN CERTAIN MODEL YEAR (MY) 2004 JEEP LIBERTY VEHICLES.ODI SENT A LETTER TO THE MANUFACTURER ON FEBRUARY 7, 2006 REQUESTING INFORMATION ABOUT THESE AND OTHER JEEP LIBERTY VEHICLES.CONSEQUENTLY, THE INVESTIGATION WAS UPGRADED TO AN ENGINEERING ANALYSIS ON MAY 31, 2006 AND THE RANGE OF SUBJECT VEHICLES UNDER INVESTIGATION WAS EXPANDED TO INCLUDE ALL MY 2002-2006 JEEP LIBERTY VEHICLES.ODI IS AWARE OF 566 NON-DUPLICATIVE COMPLAINTS ALLEGING...
Recalls on the 2002 Jeep Liberty
A complaint is one owner's allegation. A recall is the point at which
the manufacturer or a regulator agreed the defect is real and dangerous
enough to fix for free — however old the car is.
United States — NHTSA
15V046000
AIR BAGS:FRONTAL
Chrysler (FCA US LLC) is recalling certain model year 2002-2003 Jeep Liberty vehicles manufactured January 9, 2001, to March 28, 2003, 2002-2004 Jeep Grand Cherokee vehicles manufactured February 13, 2001, to May 23 2003, and 2003-2004 Dodge Viper vehicles manufactured November 1, 2001, to June 30, 2004. Due to electrical noise beyond the tolerance of the air bag electronic control module (ECM), a component in the ECM may fail, causing the front air bags, side air bags, and/or seatbelt pretensioners to deploy inadvertently while the vehicle is being operated.
Risk: Inadvertent deployment of the air bags may increase the risk of injury and the possibility of a vehicle crash.
13V252000
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY
Chrysler Group LLC (Chrysler) is recalling certain model year 1993-1998 Jeep Grand Cherokee and 2002-2007 Jeep Liberty vehicles. The fuel tanks in these vehicles are at risk of failure and leakage in certain rear impacts.
Risk: A fuel leak in the presence of an ignition source may result in a fire.
12V527000
AIR BAGS
Chrysler is recalling certain model year 2002 and 2003 Jeep Liberty vehicles manufactured January 9, 2001, through March 28, 2003, and 2002 through 2004 Jeep Grand Cherokee vehicles manufactured February 13, 2001, through May 23, 2003. A component in the air bag control module may fail causing the front airbags, side curtain airbags, and/or seatbelt pretensioners to deploy inadvertently while the vehicle is being operated.
Risk: Inadvertent deployment of the airbags may increase the risk of injury and the possibility of a vehicle crash.
12E047000
SUSPENSION:FRONT:HUB
Timken is recalling certain non-formed, front wheel hubs, part number HA599467, which were sold to retail and automotive distributors in the automobile aftermarket as front wheel hub replacements designed only for use on certain 2002 through 2005, 4X4, non-ABS, Jeep Liberty vehicles. These front wheel hub units can be mistakenly sold to owners and installed on 4X2 versions of the Jeep vehicles.
Risk: If the non-formed hub unit is installed on a Jeep Liberty 4x2 model (which does not use an axle nut for hub retention), the vehicle wheel will not be secure and a front wheel separation may occur, increasing the risk of a crash.
09V119000
SUSPENSION:FRONT:CONTROL ARM
CHRYSLER IS RECALLING 42,469 MY 2002-2003 JEEP LIBERTY VEHICLES ORIGINALLY SOLD IN OR CURRENTLY REGISTERED IN SALT BELT STATES OF CONNECTICUT, DELAWARE, IOWA, ILLINOIS, INDIANA, KENTUCKY, MASSACHUSETTS, MAINE, MARYLAND, MICHIGAN, MINNESOTA, MISSOURI, NEW HAMPSHIRE, NEW JERSEY, NEW YORK, OHIO, PENNSYLVANIA, RHODE ISLAND, VERMONT, VIRGINIA, WEST VIRGINIA , WISCONSIN AND THE DISTRICT OF COLUMBIA. THE FRONT SUSPENSION UPPER CONTROL ARM BALL JOINT MAY EXPERIENCE A LOSS OF LUBRICATION WHICH COULD LEAD TO CORROSION, ACCELERATED WEAR, AND POSSIBLE SEPARATION WHILE DRIVING.
Risk: FAILURE OF THE BALL JOINT COULD RESULT IN A LOSS OF STEERING CAPABILITY, INCREASING THE RISK OF A CRASH.
09E012000
EXTERIOR LIGHTING
SABERSPORT IS RECALLING 16,270 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
Risk: DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
06V288000
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
ON CERTAIN TRUCKS, THE CONSTANT TENSION FRONT LOWER BALL JOINTS MAY EXPERIENCE CONTAMINATION. IF THE VEHICLE IS OPERATED FOR AN EXTENDED PERIOD WITH THIS CONDITION, THE BALL JOINT MAY EVENTUALLY EXPERIENCE WEAR AND LOOSENESS.
Risk: WHEN THE DRIVER CONTINUES TO OPERATE THE VEHICLE WITH THIS CONDITION, THE CONTAMINATION CAN LEAD TO CORROSION, ACCELERATED WEAR AND POSSIBLY SEPARATION FROM THE STEERING KNUCKLE CAUSING A LOSS OF VEHICLE STEERING CONTROL INCREASING THE RISK OF A CRASH.
06E065000
EXTERIOR LIGHTING
CERTAIN AJ MOTORSPORT COMBINATION LAMPS SOLD AS REPLACEMENT LAMPS FOR USE ON THE ABOVE LISTED PASSENGER VEHICLES. COMBINATION LAMPS NOT EQUIPPED WITH AMBER SIDE REFLECTORS FAIL TO CONFORM WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT.
Risk: LACK OF AMBER SIDE REFLECTORS IN THE LAMPS WILL DECREASE LIGHTING VISIBILITY TO OTHER DRIVERS AND MAY POSSIBLY RESULT IN A VEHICLE CRASH.
Canada — Transport Canada
Canada runs its own recall programme, and its campaigns do not
always mirror the American ones.
Recall 201504049,870 units in Canada
Airbag
On certain vehicles, a defect in the supplemental restraint system (SRS) could result in an inadvertent deployment of the front airbag, side curtain airbag and/or seatbelt pretensioner. Unintended seatbelt pretensioner and/or airbag deployment, in a non-warranted (non-impact) situation, could startle the driver, which could result in a vehicle crash causing property damage and/or personal injury. In some instances, inadvertent deployment could cause minor injuries to vehicle occupants. Correction: Dealers will replace the SRS control unit and may install an in-line jumper wiring harness to correct the issue. Note: This recall supersedes recalls 2012378 and 2013046. Vehicles that were repaired under the previous campaign will also need to be repaired under this campaign.
Recall 2013220167,318 units in Canada
Structure
Chrysler Canada has determined that an opportunity to incrementally improve performance in certain types of low-speed impacts may exist in certain vehicles. The company will carry out a voluntary customer satisfaction campaign to offer a structural improvement to mitigate the risks of fuel leakage in certain low-speed collisions. Chrysler will inspect the affected vehicles and install a Chrysler trailer hitch if appropriate. This action is not being conducted under the requirements of the Motor Vehicle Safety Act.
Recall 201237845,433 units in Canada
Airbag
On certain vehicles, a defect in the supplemental restraint system could result in an inadvertent deployment of the front airbag, side curtain airbag and/or seatbelt pretensioner. Unintended seatbelt pretensioner and/or airbag deployment, in a non-warranted (non-impact) situation, could startle the driver, which could result in a vehicle crash causing property damage and/or personal injury. In some instances, inadvertent deployment could cause minor injuries to vehicle occupants. Correction: Dealers will install an in-line jumper wiring harness to correct the issue.
Recall 20091107,391 units in Canada
Suspension
On certain vehicles, the front upper ball joints may experience a loss of lubrication which can lead to corrosion, accelerated wear and possible separation. Ball joint separation could cause a loss of vehicle control and a crash, resulting in property damage, personal injury or death. Correction: Dealers will replace the front suspension upper control arm assemblies.
Recall 200619065,809 units in Canada
Steering
On certain vehicles, the front lower ball joints may become contaminated. With continued operation, the contamination can lead to corrosion, accelerated wear, and possibly separation from the steering knuckle, causing a loss of vehicle steering control and a crash. Correction: Dealers will replace the front lower ball joints.
Recall 200327029,011 units in Canada
Suspension
On certain vehicles, the front lower control arm ball joints may be susceptible to a loss of lubrication which can lead to corrosion, accelerated wear and possible separation from the steering knuckle. A ball joint which has separated from the knuckle, may result in a loss of vehicle directional control with minimal advanced warning. Correction: Dealers will replace both front lower ball joints and install ball joint boot heat shields on all 2002 and early 2003 model year vehicles. On later 2003 model year vehicles, the dealer will first inspect to determine if ball joint replacement is required. Any ball joints that do not pass the inspection will be replaced. All vehicles must have the ball joint boot heat shields installed.
Recall 20020057,891 units in Canada
Label
Certain vehicles have the sun visor warning label in English only and as such do not comply with the bilingual requirement of C.M.V.S.S. 208-Occupant Crash Protection -Section 27. Correction: based on the potential consequences of this condition, owners of the affected vehicles will receive the bilingual labels by mail and will be asked to affix them overtop of the exiting English labels.
Recall 20012877,171 units in Canada
Other
Certain sport utility vehicles. In the event of a severe frontal offset collision, sharp edges on the power steering pressure hose bracket could cut the front impact sensor wiring insulation causing a short circuit in the wiring. This could delay the deployment of the air bag system, increasing the risk of personal injury to the seat occupant. Correction: dealers will have the front impact sensor wire harness wrapped with protective insulation to prevent the possibility of sensor wiring damage during a severe crash..
Reports where the owner recorded a crash, a fire, an injury or a death.
Kansas City, MOCrash
SUSPENSION
Ball joints are coming apart and leaving me stranded on several occasions leading to costly repairs.
NHTSA complaint #11528453 — an unverified report by a vehicle owner.
at 184,000 milesPrescott, AZCrash
AIR BAGS
AFTER A TIRE FAILURE AT 45MPH ON A PARKWAY VEHICLE DRIVER LOST CONTROL AND THE VEHICLE ROLLED 1 COMPLETE TIME. NO AIRBAGS DEPLOYED.
NHTSA complaint #11315852 — an unverified report by a vehicle owner.
at 175,000 milesClewiston, FL1 injured
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. WHILE ACCELERATING AT AN INTERSECTION, THE CONTACT'S NIECE DEPRESSED THE ACCELERATOR PEDAL AND THE AIR BAG DEPLOYED WITHOUT WARNING. THE CONTACT'S NIECE SUSTAINED MINOR BURNS AND CUTS TO THE LEFT ARM, WHICH REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TOWED TO AN UNKNOWN LOT. BECAUSE A CRASH DID NOT OCCUR, THE CONTACT'S INSURANCE COMPANY DID NOT FILE A CLAIM OR CONDUCT AN INVESTIGATION. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED. THE FAILURE MILEAGE WAS APPROXIMATELY 175,000.
NHTSA complaint #11279054 — an unverified report by a vehicle owner.
at 179,043 milesThomasville, PACrash1 injured
AIR BAGS
"TAKATA RECALL" I WAS HIT IN A HEAD ON COLLISION BY A DRUNK DRIVER AND MY AIRBAGS FAILED TO DEPLOY. MY KNEES WERE ALSO INJURED AND I WAS INFORMED THERE IS ALSO A RECALL ON MY JEEP FOR A KNEE PLATE. SEE ATTACHEMENTS. *DSY
NHTSA complaint #11180889 — an unverified report by a vehicle owner.
at 118,000 milesValdese, NC1 injured
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. WHILE DRIVING 35 MPH, THE DRIVER'S AIR BAG DEPLOYED WITHOUT WARNING OR IMPACT. THE VEHICLE WAS TOWED TO A LOCAL DEALER (JOHN GREENE CHRYSLER DODGE JEEP, LOCATED AT 910 JAMESTOWN RD MORGANTOWN, NC 28655). THE DEALER ADVISED THE CONTACT TO CALL THE MANUFACTURER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT SUSTAINED A SCAR ON HER NECK AND BRUISES AND BURNS TO THE UPPER BODY. MEDICAL ATTENTION WAS PROVIDED BY THE CONTACT'S PRIMARY PHYSICIAN. A POLICE REPORT WAS NOT FILED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THEY WERE NOT RESPONSIBLE. THE MANUFACTURER ADVISED THE CONTACT TO FOLLOW-UP WITH THE INSURANCE COMPANY. THE FAILURE MILEAGE WAS 118,000.
NHTSA complaint #11010853 — an unverified report by a vehicle owner.
at 140,200 milesPago Pago, AS2 injured
AIR BAGS
I WAS DRIVING THE CAR ON THE MAIN ROAD AND ALL OF A SUDDEN THE PASSENGER SEAT AIRBAG DEPLOYED AND AFTER A MINUTE WHEN I WAS PULLING OFF THE ROAD THE AIRBAG ON MY SIDE DEPLOYED. THE COVER HIT MY ARMS AND IT CAUSED ME BRUISES AND BURNS. MY SISTER IN LAW GOT BRUISES ON HER STOMACH AND ON HER CHEST TOO. I DIDN'T KNOW THE CAUSE OF AIRBAG DEPLOYMENT IT JUST HAPPENED. - (RECALL RELATED INCIDENT) TS
NHTSA complaint #10954553 — an unverified report by a vehicle owner.
The most recent complaints
In the owners' own words, exactly as filed with NHTSA.
Tonganoxie, KS
STEERING
The lower ball joint on passenger side failed. Didn't notice any symptoms prior to it breaking. I understand that it was apparently under recall. It was repaired around the recall date but it failed again and is considered recurring failure.
NHTSA complaint #11748340 — an unverified report by a vehicle owner.
Tonganoxie, KS
SUSPENSION
The lower ball joint on passenger side failed. Didn't notice any symptoms prior to it breaking. I understand that it was apparently under recall. It was repaired around the recall date but it failed again and is considered recurring failure.
NHTSA complaint #11748340 — an unverified report by a vehicle owner.
Salisbury, NC
AIR BAGS
A couple years ago I had the airbag light come on when you come to find out there was a recall on my jeep. I had it took to the dealership, they supposedly fixed it now my airbag light is back on.
NHTSA complaint #11655267 — an unverified report by a vehicle owner.
Plumas Lake, CA
SUSPENSION
At approximately 6:30 am 9/25/2024, I was transporting a friend to her home in a neighboring city. After ten minutes of travel, I exited a four lane bridge. As I slowed and set up for traffic negotiations, We heard a bang, like maybe tire blowout, I initiated a full stop to safety, disembarked vehicle to find that; THE RIGHT FRONT BALL JOINT HAD EXPERIENCED A CATASTROPHIC FAILURE! Thus, the tire was sliced the tire mount rim was deeply grooved. Had vehicle towed to my home. It is in the condition left by the towing company. So, I called my neighborhood dodge boys and wàs assured that "they were not obligated not interested in repairing this near calamity, for the "RECALLED LOWER BALL JOINT COMPONENTS WERE DEALT WITH IN 2006.. TOO MANY YEARS HAVE PASSED FOR THIS EVENT TO BE REPAIRED BY RECALL OR WARRANTY". OK THEN, HOW ABOUT THE AIRBAG OPEN RECALL AT THE STEERING WHEEL.. REPLY, NO. NOTHING MISSED OR ELIGIBLE. Well, that's it.. Thanks for the venting space. And seriously, thank you for what you do.
NHTSA complaint #11616701 — an unverified report by a vehicle owner.
Dagsboro, DE
EXTERIOR LIGHTING:TURN SIGNAL
I install an after market right side tail light assembly on my Jeep liberty, light is “plug and play” during check out I found the whole light assembly was improperly wired so I sent back to Amazon and ordered another from a different supplier when I received it, it was manufactured by the same company Eagle Eyes auto lamps. The safety issue that were experienced The tail light was on the bright element of the light bulb, the brake light was on the dim side of the same bulb The turn signal was the on the dim side of the bulb showing up not any brighter than a side marker light (very dim) Finally the reverse light was also wired on the dim side of the bulb and does not illuminate what’s behind the vehicle when backing up Both items have a Carparts.com inc label on them I called to talk to their technical department at 866-529-0412 to make them aware of the of the problem, however the customer service representative would not put my call through to the technical team. Both tail light I received acted the same and would have made my jeep dangerous to be on the road, my old tail light works properly just has a cosmetic crack and will be replaced with oem part already ordered
NHTSA complaint #11601807 — an unverified report by a vehicle owner.
Dagsboro, DE
EXTERIOR LIGHTING:BRAKE LIGHTS
I install an after market right side tail light assembly on my Jeep liberty, light is “plug and play” during check out I found the whole light assembly was improperly wired so I sent back to Amazon and ordered another from a different supplier when I received it, it was manufactured by the same company Eagle Eyes auto lamps. The safety issue that were experienced The tail light was on the bright element of the light bulb, the brake light was on the dim side of the same bulb The turn signal was the on the dim side of the bulb showing up not any brighter than a side marker light (very dim) Finally the reverse light was also wired on the dim side of the bulb and does not illuminate what’s behind the vehicle when backing up Both items have a Carparts.com inc label on them I called to talk to their technical department at 866-529-0412 to make them aware of the of the problem, however the customer service representative would not put my call through to the technical team. Both tail light I received acted the same and would have made my jeep dangerous to be on the road, my old tail light works properly just has a cosmetic crack and will be replaced with oem part already ordered
NHTSA complaint #11601807 — an unverified report by a vehicle owner.
Meridian, MS
STEERING
Well my 2002 jeep liberty has been messed up lately,it will just not crank so I thought it was the battery but it turned out to be the ignition switch also it did this off an on for about 6months ,the heat went out when I bought it and it will act as if it is overheating but it won't do anything for while then all of my windows have problems with the motor s in them the suspension, control arms I've had to change ,and the cruise control button will stick and keep going while you are driving it almost caused me to wreck on the interstate you have to turn the vehicle completely off once you get it to stop if you can get it to stop. out of all the vehicles I've had this is the first to take off by itself
NHTSA complaint #11570910 — an unverified report by a vehicle owner.
Meridian, MS
SUSPENSION
Well my 2002 jeep liberty has been messed up lately,it will just not crank so I thought it was the battery but it turned out to be the ignition switch also it did this off an on for about 6months ,the heat went out when I bought it and it will act as if it is overheating but it won't do anything for while then all of my windows have problems with the motor s in them the suspension, control arms I've had to change ,and the cruise control button will stick and keep going while you are driving it almost caused me to wreck on the interstate you have to turn the vehicle completely off once you get it to stop if you can get it to stop. out of all the vehicles I've had this is the first to take off by itself
NHTSA complaint #11570910 — an unverified report by a vehicle owner.
Meridian, MS
SERVICE BRAKES
Well my 2002 jeep liberty has been messed up lately,it will just not crank so I thought it was the battery but it turned out to be the ignition switch also it did this off an on for about 6months ,the heat went out when I bought it and it will act as if it is overheating but it won't do anything for while then all of my windows have problems with the motor s in them the suspension, control arms I've had to change ,and the cruise control button will stick and keep going while you are driving it almost caused me to wreck on the interstate you have to turn the vehicle completely off once you get it to stop if you can get it to stop. out of all the vehicles I've had this is the first to take off by itself
NHTSA complaint #11570910 — an unverified report by a vehicle owner.
Kansas City, MOCrash
SUSPENSION
Ball joints are coming apart and leaving me stranded on several occasions leading to costly repairs.
NHTSA complaint #11528453 — an unverified report by a vehicle owner.
Forest Park, GA
UNKNOWN OR OTHER
Can’t go over 60 miles n the brake shake The gas pedal seem to be look at I purchase it 4 $3000 at a car lot last month
NHTSA complaint #11477969 — an unverified report by a vehicle owner.
Forest Park, GA
EXTERIOR LIGHTING
Can’t go over 60 miles n the brake shake The gas pedal seem to be look at I purchase it 4 $3000 at a car lot last month
NHTSA complaint #11477969 — an unverified report by a vehicle owner.
Forest Park, GA
SERVICE BRAKES
Can’t go over 60 miles n the brake shake The gas pedal seem to be look at I purchase it 4 $3000 at a car lot last month
NHTSA complaint #11477969 — an unverified report by a vehicle owner.
Fairfax, VA
ENGINE
Manufacturing defect on EVAP canister, the nipple for the EVAP hose is too large for hose diameter, 3/8" hose cracks after a couple years when the rubber is not new, causing emissions test failure. Hose replaced several times.
NHTSA complaint #11439539 — an unverified report by a vehicle owner.
at 118 milesHouston, TX
ELECTRICAL SYSTEM
The contact owns a 2002 Jeep Liberty. The contact stated upon exiting the vehicle, the lights on the unlock and lock button remained illuminated, causing the battery to drain. The contact stated that the vehicle constantly had to be jump-started due to the failure. The contact stated that there was no warning light illuminated. The vehicle was not taken to a local dealer nor an independent mechanic to be diagnosed. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 118.
NHTSA complaint #11422678 — an unverified report by a vehicle owner.
Heber, UT
WHEELS
MY VEHICLE IS A 6 YR OLD LOW MILEAGE CHEVY EQUINOX THE STABILITRAK LIGHT CAME UP AS WELL AS THE SERVICE POWER STREERING. IT HAS ALSO LOST POWER IN THE HIGHWAY AND STALLS OR WON'T ACCELERATE AT TIMES WHICH MAKES IS VERY DANGEROUS SINCE I COULD GET HIT BY SOMEONE IN THE HIGHWAY. I HAVE TAKEN IT TO THE DEALERSHIP AND THEY HAVE REPLACED O THEN SENSOR WHICH COST ME $400 BUT NOT FIXED I TOOK IT TO ANOTHER MECHANIC AND THEY REPLACED SOME FUSES AND SENSORS ANOTHER $500 STILL NOT FIXED. THE CAR IS NOW BACH AT THE DEALERSHIP AND IT HAS BEEN A FEW DAYS. THIS SEEMS TO BE. VERY COMMON PROBLEM WITH THE EQUINOX AS I HAVE SPOKEN TO A FEW PEOPLE WHO OWN ONE AND THEY JUST ENDED UP TRADING THEIR CAR. I DON'T WANT ANOTHER CAR PAYMENT AND FOR A 6 YEAR OLD CAR WITH LOW MILEAGE THIS IS NOT NORMAL
NHTSA complaint #11402726 — an unverified report by a vehicle owner.
Heber, UT
STEERING
MY VEHICLE IS A 6 YR OLD LOW MILEAGE CHEVY EQUINOX THE STABILITRAK LIGHT CAME UP AS WELL AS THE SERVICE POWER STREERING. IT HAS ALSO LOST POWER IN THE HIGHWAY AND STALLS OR WON'T ACCELERATE AT TIMES WHICH MAKES IS VERY DANGEROUS SINCE I COULD GET HIT BY SOMEONE IN THE HIGHWAY. I HAVE TAKEN IT TO THE DEALERSHIP AND THEY HAVE REPLACED O THEN SENSOR WHICH COST ME $400 BUT NOT FIXED I TOOK IT TO ANOTHER MECHANIC AND THEY REPLACED SOME FUSES AND SENSORS ANOTHER $500 STILL NOT FIXED. THE CAR IS NOW BACH AT THE DEALERSHIP AND IT HAS BEEN A FEW DAYS. THIS SEEMS TO BE. VERY COMMON PROBLEM WITH THE EQUINOX AS I HAVE SPOKEN TO A FEW PEOPLE WHO OWN ONE AND THEY JUST ENDED UP TRADING THEIR CAR. I DON'T WANT ANOTHER CAR PAYMENT AND FOR A 6 YEAR OLD CAR WITH LOW MILEAGE THIS IS NOT NORMAL
NHTSA complaint #11402726 — an unverified report by a vehicle owner.
Heber, UT
ENGINE
MY VEHICLE IS A 6 YR OLD LOW MILEAGE CHEVY EQUINOX THE STABILITRAK LIGHT CAME UP AS WELL AS THE SERVICE POWER STREERING. IT HAS ALSO LOST POWER IN THE HIGHWAY AND STALLS OR WON'T ACCELERATE AT TIMES WHICH MAKES IS VERY DANGEROUS SINCE I COULD GET HIT BY SOMEONE IN THE HIGHWAY. I HAVE TAKEN IT TO THE DEALERSHIP AND THEY HAVE REPLACED O THEN SENSOR WHICH COST ME $400 BUT NOT FIXED I TOOK IT TO ANOTHER MECHANIC AND THEY REPLACED SOME FUSES AND SENSORS ANOTHER $500 STILL NOT FIXED. THE CAR IS NOW BACH AT THE DEALERSHIP AND IT HAS BEEN A FEW DAYS. THIS SEEMS TO BE. VERY COMMON PROBLEM WITH THE EQUINOX AS I HAVE SPOKEN TO A FEW PEOPLE WHO OWN ONE AND THEY JUST ENDED UP TRADING THEIR CAR. I DON'T WANT ANOTHER CAR PAYMENT AND FOR A 6 YEAR OLD CAR WITH LOW MILEAGE THIS IS NOT NORMAL
NHTSA complaint #11402726 — an unverified report by a vehicle owner.
Columbia, SC, SC
POWER TRAIN
VEHICLE HAS 70,000 ORIGINAL OWNER MILES. PLACED THE TRANSMISSION IN PARK BUT THE LINKAGE HAD FAILED AND THE VEHICLE STAYED IN D AND STARTED TO ROLL OFF. THE LINKAGE ON THE SIDE OF THE TRANSMISSION HAD FAILED, THE PART IS: MANUAL CONTROL LEVER - MOPAR 52104177. IT HAS BEEN REVISED TWICE SINCE THE ORIGINAL VEHICLE. THE GRADE WAS VERY SLIGHT AND MY WIFE WAS STILL IN THE VEHICLE AND APPLIED THE PARKING BRAKE. THE MECHANIC THOUGHT THERE HAD BEEN A RECALL BUT COULD NOT FIND ONE. THE SAME PART IS USED ON MANY JEEP, DODGE, CHRYSLER VEHICLES AND HAS BEEN RECALLED ON SOME MODELS. IT IS A GREAT SAFETY HAZARD AS THE SHIFT LIVER IS IN PARK BUT THE TRANSMISSION IS NOT. I HAVE MADE A PURCHASE OF A REPLACEMENT PART BUT THE DEALER HAD TO ORDER A NEW ONE WHICH IS NOW: MANUAL CONTROL LEVER - MOPAR (52104177AC) AFTER HAVING BEEN REVISED TWICE.
NHTSA complaint #11390417 — an unverified report by a vehicle owner.
at 145,600 milesValparaiso, IN
POWER TRAIN
THE CAR CHUGG IN AND OUT GOIN DOWN THE ROAD IF FEELS LIKE THE TRANSMISSION IS GOIN TO FALL OUT OF IT THE IT DIES THE STEERING SO SO BAD IT FEELS LIKE A TIRE IS GOIN TO FALL OF AT ANY MOMENT THE VALVE COHERE GASKET NEEDS REPLACED THE BRAKES ARE NON EXISTING I ALMOST CRASHED INTO SOME E HEAD ON AFTER IT DIED ON ME WHILE I WAS GOIN 50 MPH DOWN THE [XXX] I HAVE ONLY HAD THE CAR FOR 2 WEEK HOBART AUTO SALES HAVE IT TO ME IN REPLACE OF A VEHICLE THEY HAD SOLD ME THAT DIDN'T HAVE A TITLE TO IT. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
NHTSA complaint #11384239 — an unverified report by a vehicle owner.
at 145,600 milesValparaiso, IN
VEHICLE SPEED CONTROL
THE CAR CHUGG IN AND OUT GOIN DOWN THE ROAD IF FEELS LIKE THE TRANSMISSION IS GOIN TO FALL OUT OF IT THE IT DIES THE STEERING SO SO BAD IT FEELS LIKE A TIRE IS GOIN TO FALL OF AT ANY MOMENT THE VALVE COHERE GASKET NEEDS REPLACED THE BRAKES ARE NON EXISTING I ALMOST CRASHED INTO SOME E HEAD ON AFTER IT DIED ON ME WHILE I WAS GOIN 50 MPH DOWN THE [XXX] I HAVE ONLY HAD THE CAR FOR 2 WEEK HOBART AUTO SALES HAVE IT TO ME IN REPLACE OF A VEHICLE THEY HAD SOLD ME THAT DIDN'T HAVE A TITLE TO IT. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
NHTSA complaint #11384239 — an unverified report by a vehicle owner.
at 145,600 milesValparaiso, IN
SUSPENSION
THE CAR CHUGG IN AND OUT GOIN DOWN THE ROAD IF FEELS LIKE THE TRANSMISSION IS GOIN TO FALL OUT OF IT THE IT DIES THE STEERING SO SO BAD IT FEELS LIKE A TIRE IS GOIN TO FALL OF AT ANY MOMENT THE VALVE COHERE GASKET NEEDS REPLACED THE BRAKES ARE NON EXISTING I ALMOST CRASHED INTO SOME E HEAD ON AFTER IT DIED ON ME WHILE I WAS GOIN 50 MPH DOWN THE [XXX] I HAVE ONLY HAD THE CAR FOR 2 WEEK HOBART AUTO SALES HAVE IT TO ME IN REPLACE OF A VEHICLE THEY HAD SOLD ME THAT DIDN'T HAVE A TITLE TO IT. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
NHTSA complaint #11384239 — an unverified report by a vehicle owner.
at 91,000 milesFactoryville, PA
SEAT BELTS
I HAVE A SAFETY RECALL THAT CANNOT BE FIXED ACCORDING TO TUNKHANNOCK AUTO MART AND SCRANTON DODGE. I'M EXPERIENCING ALL KIND OF MALFUNCTIONS DUE TO THE SENSOR BEING BAD I HAVE NO POWER, MY SHIFTING, FUEL ECONOMY ,HARD STARTS,EVERYTHING. THIS IS MY ONLY VEHICLE AND I NEED A VEHICLE UNTIL THIS IS RESOLVED
NHTSA complaint #11366855 — an unverified report by a vehicle owner.
at 91,000 milesFactoryville, PA
AIR BAGS
I HAVE A SAFETY RECALL THAT CANNOT BE FIXED ACCORDING TO TUNKHANNOCK AUTO MART AND SCRANTON DODGE. I'M EXPERIENCING ALL KIND OF MALFUNCTIONS DUE TO THE SENSOR BEING BAD I HAVE NO POWER, MY SHIFTING, FUEL ECONOMY ,HARD STARTS,EVERYTHING. THIS IS MY ONLY VEHICLE AND I NEED A VEHICLE UNTIL THIS IS RESOLVED
NHTSA complaint #11366855 — an unverified report by a vehicle owner.
at 91,000 milesFactoryville, PA
FUEL/PROPULSION SYSTEM
I HAVE A SAFETY RECALL THAT CANNOT BE FIXED ACCORDING TO TUNKHANNOCK AUTO MART AND SCRANTON DODGE. I'M EXPERIENCING ALL KIND OF MALFUNCTIONS DUE TO THE SENSOR BEING BAD I HAVE NO POWER, MY SHIFTING, FUEL ECONOMY ,HARD STARTS,EVERYTHING. THIS IS MY ONLY VEHICLE AND I NEED A VEHICLE UNTIL THIS IS RESOLVED
NHTSA complaint #11366855 — an unverified report by a vehicle owner.
