FaultScore

FaultScore report

2004 Jeep Liberty problems

Owners have filed 1,440 complaints about the 2004 Jeep Liberty with NHTSA between 2003 and 2025. The largest single group is the suspension. Across this model's run it ranks 3 of 12 worst.

D

FaultScore 70/100

Higher is worse. Measured against the other years of the Jeep Liberty.

How this is worked out

The numbers

1,440

Complaints

119

Crashes reported

50

Fires reported

73

Injuries reported

2 complaints report a death.

73,000 mi

Median mileage at failure

Half of reported failures happened before this

21%

Failed under 36,000 miles

Inside a typical bumper-to-bumper warranty

What kind of bad

The letter says how bad. This says what kind — whether this year drew an unusual number of complaints, unusually dangerous ones, or failures that arrived unusually early.

Complaint volume 74 vs 50 Severity 87 vs 50 Early failure 36 vs 50
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 74
Against the median year of the Jeep Liberty. 50 means typical for this model; 100 means roughly double.
Severity — 87
16.9% of these complaints involved a crash, fire, injury or death, against a national rate of 9.7%.
Early failure — 36
21% of failures with a mileage on record happened under 36,000 miles, against a national rate of 29%.

How 2004 compares with every other Jeep Liberty

Click any bar to open that year's report.

Complaints filed with NHTSA, by model year. Bar colour is the FaultScore grade: A B C D F ungraded

What breaks on a 2004 Jeep Liberty

Every complaint is filed against a part. Follow any row for the complaints about that part alone.

Suspension 471 32.7%

25 crashes, 3 fires · median 52,451 mi

Fuel & Propulsion 187 13.0%

7 crashes, 10 fires · median 107,801 mi

Body & Structure 128 8.9%

5 crashes, 2 fires · median 106,986 mi

0 crashes, 1 fires · median 65,144 mi

2 crashes, 12 fires · median 92,824 mi

3 crashes, 14 fires · median 95,000 mi

6 crashes, 0 fires · median 42,150 mi

Steering 54 3.8%

8 crashes, 1 fires · median 100,000 mi

Brakes 47 3.3%

9 crashes, 2 fires · median 48,600 mi

Lights 40 2.8%

1 crashes, 0 fires · median 79,000 mi

Airbags 39 2.7%

28 crashes, 1 fires · median 72,000 mi

4 crashes, 0 fires · median 100,032 mi

0 crashes, 1 fires · median 50,000 mi

6 crashes, 0 fires · median 34,360 mi

Tires 18 1.3%

6 crashes, 0 fires · median 42,000 mi

Wheels 16 1.1%

2 crashes, 0 fires · median 103,000 mi

Median failure at 81,000 miles

Seat Belts 14 1.0%

3 crashes, 0 fires · median 59,000 mi

Stability & Traction Control 8 0.6%

3 crashes, 1 fires · median 120,000 mi

Seats 5 0.3%

1 crashes, 2 fires · median 133,150 mi

Exactly what failed

NHTSA files every complaint against a named sub-assembly, not just a system. This is the difference between knowing it was "the engine" and knowing which part of it — the list to hand a mechanic.

Lower Ball Joint 260 57.0%
Power Window Devices AND Controls 78 17.1%
Body 51 11.2%
Upper Ball Joint 17 3.7%
Automatic Transmission 16 3.5%
Front 15 3.3%
Rear 11 2.4%
Latch 8 1.8%

When it fails

Odometer readings owners gave when they filed. About half of all complaints include one.

Under 1,000 miles 20 2.1%
1,000 – 9,999 miles 37 3.8%
10,000 – 24,999 miles 67 6.9%
25,000 – 49,999 miles 206 21.3%
50,000 – 74,999 miles 161 16.6%
75,000 – 99,999 miles 149 15.4%
100,000 – 149,999 miles 206 21.3%
150,000+ miles 121 12.5%

When owners complained

A spike years after the car went on sale usually means a part wearing out on schedule across the whole fleet — the kind of pattern no single owner can see from inside their own car.

Dec 2003 peak 58 Jul 2025

NHTSA investigations into the 2004 Jeep Liberty

An investigation is the step before a recall: the agency has seen enough complaints to look into a pattern itself. An open one means it thinks something may be wrong and nothing has been fixed yet.

EA12005 Opened 12 Jun 2012 Closed 14 Nov 2014 FUEL SYSTEM, GASOLINE:DELIVERY:HOSES, LINES/PIPING, AND FITTINGS

Crash Related Fuel Tank Fires

ODI has completed an extensive analysis of rear crash fuel tank system integrity data for the subject Jeep Cherokee, Grand Cherokee and Liberty vehicles (SVs).As of June 2013, ODI knew of 56 post-collision fatal fires, 28 non-fatal fires, and 6 fuel leak incidents (totaling 90 incidents, 75 fatalities and 58 injuries) involving the SVs.Based on this analysis, ODI issued a Recall Request Letter (RRL) on June 3, 2013 requesting that Chrysler recall the Grand Cherokee and Liberty vehicles due to the rate of fatal, non-fatal fire, and fuel leak incidents when compared to peer vehicles (compact and...

EA11013 Opened 15 Sep 2011 Closed 14 Mar 2012 SUSPENSION

Rear Suspension Control Arm Failure

In a letter dated March 2, 2012 Chrysler Group LLC (Chrysler) submitted a Defect Information Report (NHTSA recall No. 12V-085) to the NHTSA identifying a safety defect regarding rear suspension lower control arm corrosion in approximately 210,000 model year (MY) 2004 and 2005 Jeep Liberty vehicles, originally sold or currently registered in a Salt-belt state (Connecticut, Delaware, Iowa, Illinois, Indiana, Kentucky, Massachusetts, Maine, Maryland, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia, Wisconsin and the Dist...

PE11013 Opened 18 Apr 2011 Closed 15 Sep 2011 SUSPENSION:REAR

Rear Suspension Control Arm Failure

During Preliminary Evaluation (PE11-013), the Office of Defects Investigation (ODI) conducted an analysis of consumer field data from its Vehicle Owner Questionnaire (VOQ) database and from complaint data submitted to ODI by Chrysler. ODI's analysis of VOQ data identified 13 complaints alleging failure of either the right or left rear lower control arm due to excessive corrosion.All of these complaints were associated with vehicles originally sold or registered in a salt belt state (for the purposes of this investigation, 'salt belt' includes Connecticut, Delaware, Illinois, Indiana, Iowa, Mai...

EA06008 Opened 31 May 2006 Closed 24 Aug 2006 SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT

FRONT SUSPENSION BALL JOINT SEPARATION

ON JANUARY 6, 2006, THE OFFICE OF DEFECTS INVESTIGATION (ODI) OPENED A PRELIMINARY EVALUATION TO INVESTIGATE ALLEGED FRONT SUSPENSION LOWER BALL JOINT SEPARATIONIN CERTAIN MODEL YEAR (MY) 2004 JEEP LIBERTY VEHICLES.ODI SENT A LETTER TO THE MANUFACTURER ON FEBRUARY 7, 2006 REQUESTING INFORMATION ABOUT THESE AND OTHER JEEP LIBERTY VEHICLES.CONSEQUENTLY, THE INVESTIGATION WAS UPGRADED TO AN ENGINEERING ANALYSIS ON MAY 31, 2006 AND THE RANGE OF SUBJECT VEHICLES UNDER INVESTIGATION WAS EXPANDED TO INCLUDE ALL MY 2002-2006 JEEP LIBERTY VEHICLES.ODI IS AWARE OF 566 NON-DUPLICATIVE COMPLAINTS ALLEGING...

PE06004 Opened 6 Jan 2006 Closed 31 May 2006 SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT

FRONT SUSPENSION BALL JOINT SEPARATION

ON JANUARY 6, 2006, THE OFFICE OF DEFECTS INVESTIGATION (ODI) OPENED A PRELIMINARY EVALUATION TO INVESTIGATE ALLEGED FRONT SUSPENSION LOWER BALL JOINT SEPARATION WHILE DRIVING IN CERTAIN MODEL YEAR (MY) 2004 JEEP LIBERTY VEHICLES.ODI SENT A LETTER TO THE MANUFACTURER ON FEBRUARY 7, 2006 REQUESTING INFORMATION ABOUT THESE AND OTHER JEEP LIBERTY VEHICLES.ODI IS AWARE OF 93 NON-DUPLICATIVE COMPLAINTS THAT ALLEGE INVOLUNTARY FRONT SUSPENSION LOWER BALL JOINT SEPARATION IN THE SUBJECT VEHICLES.ODI IS ALSO AWARE OF TWO ALLEGED INJURY INCIDENTS RELATED TO THE ALLEGED DEFECT (ONE CRASH INCIDENT AND ON...

Recalls on the 2004 Jeep Liberty

A complaint is one owner's allegation. A recall is the point at which the manufacturer or a regulator agreed the defect is real and dangerous enough to fix for free — however old the car is.

United States — NHTSA

18V278000

SUSPENSION:REAR

Chrysler (FCA US LLC) is recalling certain 2004-2007 Jeep Liberty vehicles. The rear suspension lower control arms can fracture due to excessive corrosion, causing a loss of vehicle control.

Risk: A fractured control arm can cause a loss of vehicle control, increasing the risk of a crash.

13V252000

FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY

Chrysler Group LLC (Chrysler) is recalling certain model year 1993-1998 Jeep Grand Cherokee and 2002-2007 Jeep Liberty vehicles. The fuel tanks in these vehicles are at risk of failure and leakage in certain rear impacts.

Risk: A fuel leak in the presence of an ignition source may result in a fire.

12E047000

SUSPENSION:FRONT:HUB

Timken is recalling certain non-formed, front wheel hubs, part number HA599467, which were sold to retail and automotive distributors in the automobile aftermarket as front wheel hub replacements designed only for use on certain 2002 through 2005, 4X4, non-ABS, Jeep Liberty vehicles. These front wheel hub units can be mistakenly sold to owners and installed on 4X2 versions of the Jeep vehicles.

Risk: If the non-formed hub unit is installed on a Jeep Liberty 4x2 model (which does not use an axle nut for hub retention), the vehicle wheel will not be secure and a front wheel separation may occur, increasing the risk of a crash.

12V085000

SUSPENSION:REAR

IN JUNE 2012, CHRYSLER EXPANDED THIS RECALL TO INCLUDE MODEL YEAR 2006 AND 2007 JEEP LIBERTY VEHICLES, REPRESENTING AN ADDITIONAL 137,176 VEHICLES. THIS RECALL NOW CONCERNS CERTAIN MY 2004-2007 JEEP LIBERTY VEHICLES. THE TOTAL NUMBER VEHICLES BEING RECALLED IS NOW 346,900. THESE VEHICLES WERE MANUFACTURED FROM JULY 3, 2003 THROUGH JUNE 29, 2007. THE RECALL ADDRESSES THOSE VEHICLES ORIGINALLY SOLD, OR CURRENTLY REGISTERED IN, CONNECTICUT, DELAWARE, ILLINOIS, INDIANA, IOWA, MAINE, MARYLAND, MASSACHUSETTS, MICHIGAN, MINNESOTA, MISSOURI, NEW HAMPSHIRE, NEW JERSEY, NEW YORK, OHIO, PENNSYLVANIA, RHODE ISLAND, VERMONT, WEST VIRGINIA, WISCONSIN, AND THE DISTRICT OF COLUMBIA. SOME VEHICLES MAY BE EQUIPPED WITH REAR LOWER CONTROL ARMS THAT CAN EXPERIENCE A REAR SUSPENSION LOWER CONTROL ARM FRACTURE DUE TO EXCESSIVE CORROSION DUE TO APPLICATION OF ROAD SALTS DURING WINTER WEATHER CONDITIONS.

Risk: A FRACTURE OF THE REAR LOWER CONTROL ARM MAY RESULT IN A LOSS OF VEHICLE CONTROL AND MAY LEAD TO A VEHICLE CRASH.

09E039000

SUSPENSION

ROCK KRAWLER IS RECALLING 44 PERFORMANCE SUSPENSION SYSTEMS SOLD AS AFTERMARKET EQUIPMENT FOR USE ON THE VEHICLE LISTED ABOVE. THESE SUSPENSION SYSTEMS WERE PRODUCED WITH GRADE 2 CARRIAGE BOLTS INSTEAD OF THE PROPER GRADE 5 CARRIAGE BOLTS. THE IMPROPER GRADE 2 CARRIAGE BOLTS COULD EXPERIENCE A LOSS OF CLAMPING FORCE FOR THE BOTTOM STRUT FORK.

Risk: THIS CONDITION COULD CAUSE A LOSS OF EFFECTIVE LIFT AND LOWERING OF THE AFFECTED VEHICLE, POSSIBLY CREATING THE DRIVER TO PANIC WHICH COULD POSSIBLY LEAD TO A VEHICLE CRASH.

09E012000

EXTERIOR LIGHTING

SABERSPORT IS RECALLING 16,270 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.

Risk: DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.

06V288000

SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT

ON CERTAIN TRUCKS, THE CONSTANT TENSION FRONT LOWER BALL JOINTS MAY EXPERIENCE CONTAMINATION. IF THE VEHICLE IS OPERATED FOR AN EXTENDED PERIOD WITH THIS CONDITION, THE BALL JOINT MAY EVENTUALLY EXPERIENCE WEAR AND LOOSENESS.

Risk: WHEN THE DRIVER CONTINUES TO OPERATE THE VEHICLE WITH THIS CONDITION, THE CONTAMINATION CAN LEAD TO CORROSION, ACCELERATED WEAR AND POSSIBLY SEPARATION FROM THE STEERING KNUCKLE CAUSING A LOSS OF VEHICLE STEERING CONTROL INCREASING THE RISK OF A CRASH.

06E065000

EXTERIOR LIGHTING

CERTAIN AJ MOTORSPORT COMBINATION LAMPS SOLD AS REPLACEMENT LAMPS FOR USE ON THE ABOVE LISTED PASSENGER VEHICLES. COMBINATION LAMPS NOT EQUIPPED WITH AMBER SIDE REFLECTORS FAIL TO CONFORM WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT.

Risk: LACK OF AMBER SIDE REFLECTORS IN THE LAMPS WILL DECREASE LIGHTING VISIBILITY TO OTHER DRIVERS AND MAY POSSIBLY RESULT IN A VEHICLE CRASH.

Canada — Transport Canada

Canada runs its own recall programme, and its campaigns do not always mirror the American ones.

Recall 2013220 167,318 units in Canada

Structure

Chrysler Canada has determined that an opportunity to incrementally improve performance in certain types of low-speed impacts may exist in certain vehicles. The company will carry out a voluntary customer satisfaction campaign to offer a structural improvement to mitigate the risks of fuel leakage in certain low-speed collisions. Chrysler will inspect the affected vehicles and install a Chrysler trailer hitch if appropriate. This action is not being conducted under the requirements of the Motor Vehicle Safety Act.

Recall 2012089 45,798 units in Canada

Suspension

On certain vehicles, excessive corrosion could cause a rear suspension lower control arm to fracture and fail. This could result in a loss of vehicle control and a crash causing property damage and/or personal injury. Correction: Dealers will replace the rear lower control arms.

Recall 2006190 65,809 units in Canada

Steering

On certain vehicles, the front lower ball joints may become contaminated. With continued operation, the contamination can lead to corrosion, accelerated wear, and possibly separation from the steering knuckle, causing a loss of vehicle steering control and a crash. Correction: Dealers will replace the front lower ball joints.

Recall 2004228 57 units in Canada

Electrical

On certain vehicles, two valve cover studs may interfere with the fuel injector and alternator wiring harnesses. Chafing of the fuel injector wiring harness may lead to engine stalling. Damage to the alternator wiring harness could result in an underhood fire. Correction: Dealers will add protective caps on the valve cover studs and re-route the affected wiring harnesses to provide clearance as necessary.

Recall 2004089 60 units in Canada

Other

On certain vehicles, the Remote Keyless Entry (RKE) input sequence may cause the Body Control Module (BCM) software to actuate the power door lock motors continuously. This can cause the lock motor bearings to overheat and seize. If this occurs, the door lock system will become inoperative. Correction: Dealer will update the existing BCM software and inspect the door latch assemblies.

Recalls cover specific build ranges, so check your own vehicle by VIN at nhtsa.gov/recalls or, in Canada, Transport Canada.

Complaints that involved harm

Reports where the owner recorded a crash, a fire, an injury or a death.

at 200,000 miles Cleaton, KY Crash 1 injured

AIR BAGS

The contact owns a 2004 Jeep liberty. The contact stated that while driving at 20 MPH going through the green traffic light her vehicle had been hit by another vehicle in the intersection passing a red light. The contact stated that her vehicle was crashed head-on, however, the air bags did not deploy. The contact stated that a police report was filed, and the vehicle was towed. The contact stated that the ambulance was dispatched to the scene to evaluate her, and had determined that she was okay at the time and did not have to go to the hospital. The contact stated that she only suffered from a few bruises. The manufacturer nor the dealer were notified of the failure. The mileage failure was 200,000.

NHTSA complaint #11448606 — an unverified report by a vehicle owner.

at 235,000 miles Burnsville, NC Crash

UNKNOWN OR OTHER

ABOUT A MONTH AGO I WAS COMING UP THE MOUNTAIN AND IT WAS HARD TO STERE AND IT MADE ME HIT A GARD RAIL ON THE OTHER SIDE OF THE ROAD AND THEN ABOUT A WEEK AGO I WAS GOING TO TOWN AND I STOPPED AT THE STORE TO GET GAS AND TURN IT OFF AND IT WOULD NOT START BACK SO I DON'T NO WHAT IS WRONG

NHTSA complaint #11372943 — an unverified report by a vehicle owner.

at 235,000 miles Burnsville, NC Crash

STRUCTURE:BODY

ABOUT A MONTH AGO I WAS COMING UP THE MOUNTAIN AND IT WAS HARD TO STERE AND IT MADE ME HIT A GARD RAIL ON THE OTHER SIDE OF THE ROAD AND THEN ABOUT A WEEK AGO I WAS GOING TO TOWN AND I STOPPED AT THE STORE TO GET GAS AND TURN IT OFF AND IT WOULD NOT START BACK SO I DON'T NO WHAT IS WRONG

NHTSA complaint #11372943 — an unverified report by a vehicle owner.

at 235,000 miles Burnsville, NC Crash

ENGINE

ABOUT A MONTH AGO I WAS COMING UP THE MOUNTAIN AND IT WAS HARD TO STERE AND IT MADE ME HIT A GARD RAIL ON THE OTHER SIDE OF THE ROAD AND THEN ABOUT A WEEK AGO I WAS GOING TO TOWN AND I STOPPED AT THE STORE TO GET GAS AND TURN IT OFF AND IT WOULD NOT START BACK SO I DON'T NO WHAT IS WRONG

NHTSA complaint #11372943 — an unverified report by a vehicle owner.

at 18,771 miles Owensboro, KY Fire

SERVICE BRAKES

FRONT BRAKES GOT STUCK WHILE I WAS DRIVING GOT STUCK BEFORE BUT HAD GOT FIXED AND THEN HAPPENED AGAIN THIS TIME CAUGHT FIRE

NHTSA complaint #11367074 — an unverified report by a vehicle owner.

at 160,000 miles Temple, GA Crash

STEERING

FRONT SUSPENSION WENT OUT LOST ALL CONTROL OF VEHICLE

NHTSA complaint #11317280 — an unverified report by a vehicle owner.

The most recent complaints

In the owners' own words, exactly as filed with NHTSA.

Belen, NM

SUSPENSION

Yes I checked for recall on my 04 jeep liberty suspension and there is a recall on it I was driving my jeep and it is pulling so much that it's scary to drive but it's the only vehicle I have to get back and fourth to work so I researched it and everything it's saying on the recall is what is going on I'm afraid to get in a wreck and not only hurt my but mostly hurt anyone else in a crash where can I take it to get fixed

NHTSA complaint #11672251 — an unverified report by a vehicle owner.

Jetersville, VA

UNKNOWN OR OTHER

Rt passenger lower ball joint broke. Found out it was an older recall for this when I didn't own the jeep. Want to know if the recall could still be good

NHTSA complaint #11667782 — an unverified report by a vehicle owner.

Northfield, NH

TIRES

Tires shake, grind and make a pulsing noise when trying to stop.

NHTSA complaint #11663571 — an unverified report by a vehicle owner.

Northfield, NH

TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS

The tires began vibrating no matter what speed. The sidewall became very thin. The tire pressure monitoring sensor light keeps coming on even though the tires and TPMS sensors are brand new

NHTSA complaint #11663573 — an unverified report by a vehicle owner.

Conroe, TX

SUSPENSION

I was going around a corner when it felt like a cinder block was under it. I stopped and looked but it wouldn't go and the driver's wheel was slumped where you couldn't drive it. I called the tow truck and had it towed to get it fixed. The Lower Ball Joint and control arm had to be replaced on both sides in the front. It was going to happen on the passenger side also. If I would have been on the freeway my car would have flipped and I wouldn't have survived. The back tires had a recall on them that I had done. Also the upper Ball joints had to be replaced.

NHTSA complaint #11653500 — an unverified report by a vehicle owner.

Indianapolis, IN

SUSPENSION

[XXX] My son’s 2004 jeep liberty with 90k miles was towed to Andy Mohr Chrysler Dodge Jeep Ram4505 W 96th St Indianapolis, IN 46268 by Cooks. I requested the vehicle be towed bc at approximately 530am i was driving the vehicle in the parking lot and turned right out of the parking lot in order to pull to a stop sign. Shortly after turning the wheel to the right I heard grinding that got progressively worse as I continued to coast to the stop sign. Then i heard a loud noise a and couldn’t move the vehicle. The tire fell off and I got out and fluid was leaking from vehicle. I researched recall for this vehicle and there were several regarding ball joints and knuckles rusting and breaking. I called the dealership days after it was towed and Spoke with Landon (sales) @935am he noted there was a Recall on ball joints 9/12/2006 and he said he would print the document he will review notes pass to Corey (service) and I should get a call back the following Monday. I never heard back. I called the dealership to follow up on status of recall and repairs. I never received an any confirmation that any research was done on the recall but I did approve the repairs. However I continue to find so much information on problems with this issue . I would like to be reimbursed for the repairs. The car was a gift from my son’s grandmother and was in immaculate condition despite being older vehicle she rarely drove it as the mileage reflected. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA complaint #11612811 — an unverified report by a vehicle owner.

London, KY

STEERING

I have a 2004 Jeep Liberty and while DRIVING AND MAKING TURNS, THE STEERING WHEEL MADE A LOUD GRINDING NOISE. THE NOISE WAS ALSO HEARD WHEN THE BRAKE PEDAL WAS DEPRESSED. THERE WERE NO WARNING INDICATORS ILLUMINATED. I got woke up this morning with the alarm going off.. no one was around the Jeep.. I know this because I have security cameras.. my husband check the fuse box and inside they were water in the fuse box..which it rain last night and I don’t know how it is getting wet.. my lights are wanted to stay on. And when I turn the ignition off my Jeep off wants to continue running.. I have had it to several different mechanics and no one seems to know exactly what the problem is.. please help me fix this problem..

NHTSA complaint #11586050 — an unverified report by a vehicle owner.

London, KY

EXTERIOR LIGHTING

I have a 2004 Jeep Liberty and while DRIVING AND MAKING TURNS, THE STEERING WHEEL MADE A LOUD GRINDING NOISE. THE NOISE WAS ALSO HEARD WHEN THE BRAKE PEDAL WAS DEPRESSED. THERE WERE NO WARNING INDICATORS ILLUMINATED. I got woke up this morning with the alarm going off.. no one was around the Jeep.. I know this because I have security cameras.. my husband check the fuse box and inside they were water in the fuse box..which it rain last night and I don’t know how it is getting wet.. my lights are wanted to stay on. And when I turn the ignition off my Jeep off wants to continue running.. I have had it to several different mechanics and no one seems to know exactly what the problem is.. please help me fix this problem..

NHTSA complaint #11586050 — an unverified report by a vehicle owner.

London, KY

ELECTRICAL SYSTEM

I have a 2004 Jeep Liberty and while DRIVING AND MAKING TURNS, THE STEERING WHEEL MADE A LOUD GRINDING NOISE. THE NOISE WAS ALSO HEARD WHEN THE BRAKE PEDAL WAS DEPRESSED. THERE WERE NO WARNING INDICATORS ILLUMINATED. I got woke up this morning with the alarm going off.. no one was around the Jeep.. I know this because I have security cameras.. my husband check the fuse box and inside they were water in the fuse box..which it rain last night and I don’t know how it is getting wet.. my lights are wanted to stay on. And when I turn the ignition off my Jeep off wants to continue running.. I have had it to several different mechanics and no one seems to know exactly what the problem is.. please help me fix this problem..

NHTSA complaint #11586050 — an unverified report by a vehicle owner.

Land O Lakes, FL

TIRES:SIDEWALL

While driving at speed (~70 mph) on the Interstate, while on a straightaway, the vehicle began to sway as if being pushed by wind or like being passed by a semi truck. The swaying continued for 10 to 20 seconds before the rear passenger tire sidewall suffered a sudden catastrophic failure which made steering the vehicle very difficult. I had not struck any significant road debris prior to this incident or taken the vehicle off-road since purchasing the tires. The vehicle was able to stop in the breakdown lane without losing control. There were no injuries or other incidents as a result of the tire failure. The driver replaced the tire with a spare. The tire repair shop replaced the failed tire under the manufacturers warranty. Approximate miles on the failed tire - ~5000 miles Length of service - < 4 months Tire Size - P 235 / 70 R 16

NHTSA complaint #11573134 — an unverified report by a vehicle owner.

at 183,674 miles Lawsonville, NC

SUSPENSION

The contact owns a 2004 Jeep Liberty. The contact stated received notifications of NHTSA Campaign Numbers: 06V288000 (Suspension), 13V252000 (Fuel System, Gasoline, Structure), and 18V278000 (Suspension). The contact scheduled a recall repair appointment, and after arriving at the dealer, was informed that parts were not yet available for the recall repairs. The dealer suggested that the appointment be rescheduled. The appointment was rescheduled. The contact stated while driving at an undisclosed speed, the ball joints fractured. The vehicle was towed to the dealer. The contact stated that the dealer had the vehicle for almost a month before the contact was advised that the recall repairs could not be completed due to other vehicle failures. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 183,674. Parts distribution disconnect.

NHTSA complaint #11545411 — an unverified report by a vehicle owner.

at 183,674 miles Lawsonville, NC

FUEL SYSTEM, GASOLINE

The contact owns a 2004 Jeep Liberty. The contact stated received notifications of NHTSA Campaign Numbers: 06V288000 (Suspension), 13V252000 (Fuel System, Gasoline, Structure), and 18V278000 (Suspension). The contact scheduled a recall repair appointment, and after arriving at the dealer, was informed that parts were not yet available for the recall repairs. The dealer suggested that the appointment be rescheduled. The appointment was rescheduled. The contact stated while driving at an undisclosed speed, the ball joints fractured. The vehicle was towed to the dealer. The contact stated that the dealer had the vehicle for almost a month before the contact was advised that the recall repairs could not be completed due to other vehicle failures. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 183,674. Parts distribution disconnect.

NHTSA complaint #11545411 — an unverified report by a vehicle owner.

at 183,674 miles Lawsonville, NC

STRUCTURE

The contact owns a 2004 Jeep Liberty. The contact stated received notifications of NHTSA Campaign Numbers: 06V288000 (Suspension), 13V252000 (Fuel System, Gasoline, Structure), and 18V278000 (Suspension). The contact scheduled a recall repair appointment, and after arriving at the dealer, was informed that parts were not yet available for the recall repairs. The dealer suggested that the appointment be rescheduled. The appointment was rescheduled. The contact stated while driving at an undisclosed speed, the ball joints fractured. The vehicle was towed to the dealer. The contact stated that the dealer had the vehicle for almost a month before the contact was advised that the recall repairs could not be completed due to other vehicle failures. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 183,674. Parts distribution disconnect.

NHTSA complaint #11545411 — an unverified report by a vehicle owner.

at 250,000 miles Catskill, NY

SUSPENSION

The contact owns a 2004 Jeep Liberty. The contact received notification of NHTSA Campaign Number: 12V085000 (Suspension). The vehicle was taken to an undisclosed dealer, where the recall repair was completed; however, the contact stated that while driving approximately 30 MPH, the vehicle started shaking violently. The contact was able to drive the vehicle to a parking lot where the front passenger’s side wheel detached from the vehicle. There were no warning lights illuminated. The vehicle was towed to the residence. An undisclosed dealer was notified of the failure and the contact was informed that the vehicle was under a parts warranty. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 250,000.

NHTSA complaint #11544365 — an unverified report by a vehicle owner.

at 164,000 miles Waco, TX

ELECTRICAL SYSTEM

The contact owns a 2004 Jeep Liberty. The contact stated that while driving at an undisclosed speed, the rear windows failed to operate as needed. The vehicle was taken to an independent mechanic, who informed the contact that the control module needed to be replaced. The manufacturer was not made aware of the failure. The failure mileage was approximately 164,000.

NHTSA complaint #11522008 — an unverified report by a vehicle owner.

at 164,000 miles Waco, TX

VISIBILITY

The contact owns a 2004 Jeep Liberty. The contact stated that while driving at an undisclosed speed, the rear windows failed to operate as needed. The vehicle was taken to an independent mechanic, who informed the contact that the control module needed to be replaced. The manufacturer was not made aware of the failure. The failure mileage was approximately 164,000.

NHTSA complaint #11522008 — an unverified report by a vehicle owner.

Easley, SC

ENGINE

My jeep liberty's check engine light has come on I've done every thing my obd2 scanner has said is wrong but this piece of [XXX] will not come outta limp mode so there for the rpms will not go over 2500 rpms and id like to know [XXX] is causing it to do that I've seen videos on YouTube that says it Bent valves and I need to replace with an upgraded version but I just bought this [XXX] thing and only have it maybe 2 months before it started doing this [XXX] and just paid God [XXX] $3,500 for this [XXX] God [XXX] piece of [XXX]some one please help before I put a rag in the gas tank and light that [XXX] on fire I'm [XXX] sick and tired of always getting the [XXX] end of the stick when it comes to me getting vehicles. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

NHTSA complaint #11509041 — an unverified report by a vehicle owner.

at 85,439 miles South Plainfield, NJ

POWER TRAIN:AXLE ASSEMBLY

The contact owns a 2004 Jeep Liberty. The contact stated that after making a left turn, the front driver-side wheel detached and no warning lights were illuminated. The vehicle was then towed to an independent mechanic where it was diagnosed that the lower ball joints, the upper control arms, and the axle had to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure and a case was opened. The failure mileage was 85,439.

NHTSA complaint #11489029 — an unverified report by a vehicle owner.

at 85,439 miles South Plainfield, NJ

SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT

The contact owns a 2004 Jeep Liberty. The contact stated that after making a left turn, the front driver-side wheel detached and no warning lights were illuminated. The vehicle was then towed to an independent mechanic where it was diagnosed that the lower ball joints, the upper control arms, and the axle had to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure and a case was opened. The failure mileage was 85,439.

NHTSA complaint #11489029 — an unverified report by a vehicle owner.

Inman, SC

SUSPENSION

Was turning into a parking spot at a convenient store and my driver front lower ball joint snapped at the base it is a clean break you can hold part in back to gather without gaps. Only if I could glue it back together it would look unbroken. Just joking but yeah at least I wasn’t driving down the road

NHTSA complaint #11480430 — an unverified report by a vehicle owner.

at 145,000 miles Palm Springs, CA

SUSPENSION

The contact owns a 2004 Jeep Liberty. The contact stated that the vehicle intermittently lost motive power with the check engine warning light illuminated. The contact also stated that an abnormal noise would emit from the suspension. The vehicle was taken to an independent mechanic and she was informed that the engine needed to be replaced. The manufacturer was notified of the failure but provided no assistance. The vehicle was not repaired. The failure mileage was approximately 145,000.

NHTSA complaint #11455039 — an unverified report by a vehicle owner.

at 145,000 miles Palm Springs, CA

ENGINE

The contact owns a 2004 Jeep Liberty. The contact stated that the vehicle intermittently lost motive power with the check engine warning light illuminated. The contact also stated that an abnormal noise would emit from the suspension. The vehicle was taken to an independent mechanic and she was informed that the engine needed to be replaced. The manufacturer was notified of the failure but provided no assistance. The vehicle was not repaired. The failure mileage was approximately 145,000.

NHTSA complaint #11455039 — an unverified report by a vehicle owner.

at 200,000 miles Cleaton, KY Crash 1 injured

AIR BAGS

The contact owns a 2004 Jeep liberty. The contact stated that while driving at 20 MPH going through the green traffic light her vehicle had been hit by another vehicle in the intersection passing a red light. The contact stated that her vehicle was crashed head-on, however, the air bags did not deploy. The contact stated that a police report was filed, and the vehicle was towed. The contact stated that the ambulance was dispatched to the scene to evaluate her, and had determined that she was okay at the time and did not have to go to the hospital. The contact stated that she only suffered from a few bruises. The manufacturer nor the dealer were notified of the failure. The mileage failure was 200,000.

NHTSA complaint #11448606 — an unverified report by a vehicle owner.

Lincolnton, NC

SEAT BELTS

The driver side seatbelt will not stay buckled has a hard time to buckle if it does and then comes unbuckled again driving down the road. There has been numerous complaints I see already for this what do I need to fix it

NHTSA complaint #11436994 — an unverified report by a vehicle owner.

Peru, IN

SUSPENSION

I made an appointment at my local Jeep Deslership to have the recall hitch installed. Upon arrival, the service representative told me he needed to hook up a device to read my Jeeps computer codes. I declined that service because I only wanted the recall processed. He then informed me that a hitch couldn't be installed by 5pm "when they closed". After a 30 minute wait, the service representative told me that the bolts in the grame were "to rusted" to be removed to install the hitch. I would like to know if I can file for financial reimbursement when I pay for another business to install the hitch since I've given Jeep the opportunity to fix the recall and they've refused.

NHTSA complaint #11428865 — an unverified report by a vehicle owner.