2007 Jeep Liberty equipment problems

TRAILER HITCHES

JEEP HAS BEEN EXCEEDINGLY SLOW TO FOLLOW THROUGH ON THE MANDATED RECALL OF MY VEHICLE--I WAITED WELL OVER A YEAR FOR THE FIRST NOTICE, ANOTHER 6 MONTHS FOR THE NOTICE TO CONTACT MY LOCAL JEEP DEALER TO HAVE A HITCH INSTALLED TO PREVENT EXPLOSION DURING REAR-END COLLISION,OR HAVE MY AFTER-MARKET HITCH INSPECTED FOR MEETING THIS REQUIREMENT.I TRIED FOR 2 MONTHS TO GET AN APPOINTMENT FOR THE RECALL BUT WAS DELAYED REPEATEDLY.I ONLY GOT THE RECALL INSPECTION PERFORMED DURING THE COURSE OF HAVING OTHER PAID REPAIR WORK DONE.MY AFTER MARKET HITCH PASSED INSPECTION,SO NO OEM HITCH WAS INSTALLED. I MAILED IN THE ORIGINAL RECEIPT FOR THE AFTER-MARKET HITCH TO JEEP AS INSTRUCTED ON THE RECALL POSTCARD FOR REIMBURSEMENT BUT RECEIVED A PHONE CALL TODAY STATING THAT JEEP WILL NOT REIMBURSE ME FOR THE AFTERMARKET HITCH BECAUSE IT IS NOT AN OEM PART. I THEN REQUESTED TO HAVE AN OEM HITCH PUT ON IN PLACE OF THE ONE I PREVIOUSLY HAD INSTALLED BUT THEY REFUSE. THIS RECALL PROCESS HAS BEEN MISHANDLED BY JEEP ALL AROUND, START TO FINISH, AND NEEDS TO BE BETTER MONITORED BY NTSB OR OTHER APPROPRIATE GOVERNMENT ORGANIZATION RESPONSIBLE FOR COMPELLING AUTOMAKERS' COMPLIANCE WITH RECALLS. IF I HAD KNOWN JEEP WOULD APPROVE MY AFTER MARKET HITCH FOR RECALL PURPOSES BUT NOT REIMBURSE ME, I WOULD HAVE REMOVED MY AFTERMARKET HITCH TO SELL AND REQUIRED JEEP TO INSTALL AN OEM HITCH AT THEIR EXPENSE. IT MAKES NO SENSE TO SAY THAT JEEP'S RESPONSIBILITY FOR THE RECALL IS MET BY THE HITCH I PAID TO INSTALL, BUT THEN REFUSE TO REIMBURSE ME, WHEN I COULD HAVE REQUIRED THEM TO INSTALL AN OEM HITCH AT THEIR EXPENSE HAD I REMOVED MY HITCH PRIOR TO INSPECTION. JEEP/CHRYSLER IS GETTING AWAY WITH SOMETHING THEY SHOULD NOT. IF A HITCH SATISFIES RECALL REQUIREMENTS AND WAS PAID FOR BY THE CAR OWNER, THEN IT SHOULD QUALIFY FOR REIMBURSEMENT. DEEPLY WRONG FOR CONSUMERS.

NHTSA complaint #10654227 — an unverified report by a vehicle owner.

TRAILER HITCHES

RAIRDON JEEP DEALERSHIP HAS HAD OVER A MONTH TO INSTALL TRAILER HITCH FOR THE RECALL ON THESE VEHICLES AND AFTER CALLING THEM THREE TIMES THEY SAID I AM NUMBER 40 ON THEIR LIST AND THEY HAVE HAD ONLY TEN HITCHES DELIVERED TO THEM SINCE THE RECALL.

NHTSA complaint #10651702 — an unverified report by a vehicle owner.

EQUIPMENT ADAPTIVE/MOBILITY

ON MULTIPLE OCCASIONS JEEP WROTE THAT I WOULD RECEIVE A TRAILER HITCH TO ENHANCE SAFETY FROM REAR END COLLISIONS, TO PREVENT THE GAS TANK FROM BLOWING UP. WHEN I TOOL THE LIBERTY IN FOR THE RECALL, ALL THEY PUT ON WAS THE HOLDER FOR THE BALL HITCH. THEY DID NOT PUT ON THE TRAILER HITCH ITSELF. THEY PROVIDED A POORLY COPIED LETTER WHICH INCLUDED THIS PARAGRAPH: "DO NOT ATTEMPT TO TOW WITH THE CAMPAIGN-INSTALLED TRAILER HITCH ASSEMBLY. YOUR VEHICLE WAS NOT EQUIPPED WITH A CHRYSLER OEM TRAILER TOW PACKAGE AND THIS CAMPAIGN-HITCH ASSEMBLY DOES NOT INCLUDE THE NECESSARY WIRING HARNESSES AND/OR OTHER HEAVY DUTY COMPONENTS FOR TOWING." I BELIEVE THIS IS A SLAP IN THE FACE BY CHRYSLER TO ITS CUSTOMERS AND THE NHTSB, SAYING, "YOU CAN MAKE ME DO X, AND WE WILL AGREE, BUT THEN WE WON'T DO X, WE'LL DO X MINUS A AND B". IF IT ISN'T STRONG ENOUGH FOR A SIMPLE TOW, HOW IS IT GOING TO PROTECT ME IN A COLLISION? AND HOW IS PROMISING A TRAILER HITCH, BUT INSTALLING ONLY THE WEAKEST PART OF A TRAILER HITCH, COMPLY WITH THEIR EARLIER WRITTEN PROMISES? I HAVE VOICED THESE CONCERNS TO THE LOCAL DEALER AND TO THEIR CORPORATE OFFICE MANAGING THE RECALL, AND THEY HAVE BEEN DISMISSIVE OF MY QUESTIONS...UPDATED 11/17/14 *BF *TR

NHTSA complaint #10645002 — an unverified report by a vehicle owner.

TRAILER HITCHES

ON MULTIPLE OCCASIONS JEEP WROTE THAT I WOULD RECEIVE A TRAILER HITCH TO ENHANCE SAFETY FROM REAR END COLLISIONS, TO PREVENT THE GAS TANK FROM BLOWING UP. WHEN I TOOL THE LIBERTY IN FOR THE RECALL, ALL THEY PUT ON WAS THE HOLDER FOR THE BALL HITCH. THEY DID NOT PUT ON THE TRAILER HITCH ITSELF. THEY PROVIDED A POORLY COPIED LETTER WHICH INCLUDED THIS PARAGRAPH: "DO NOT ATTEMPT TO TOW WITH THE CAMPAIGN-INSTALLED TRAILER HITCH ASSEMBLY. YOUR VEHICLE WAS NOT EQUIPPED WITH A CHRYSLER OEM TRAILER TOW PACKAGE AND THIS CAMPAIGN-HITCH ASSEMBLY DOES NOT INCLUDE THE NECESSARY WIRING HARNESSES AND/OR OTHER HEAVY DUTY COMPONENTS FOR TOWING." I BELIEVE THIS IS A SLAP IN THE FACE BY CHRYSLER TO ITS CUSTOMERS AND THE NHTSB, SAYING, "YOU CAN MAKE ME DO X, AND WE WILL AGREE, BUT THEN WE WON'T DO X, WE'LL DO X MINUS A AND B". IF IT ISN'T STRONG ENOUGH FOR A SIMPLE TOW, HOW IS IT GOING TO PROTECT ME IN A COLLISION? AND HOW IS PROMISING A TRAILER HITCH, BUT INSTALLING ONLY THE WEAKEST PART OF A TRAILER HITCH, COMPLY WITH THEIR EARLIER WRITTEN PROMISES? I HAVE VOICED THESE CONCERNS TO THE LOCAL DEALER AND TO THEIR CORPORATE OFFICE MANAGING THE RECALL, AND THEY HAVE BEEN DISMISSIVE OF MY QUESTIONS...UPDATED 11/17/14 *BF *TR

NHTSA complaint #10645002 — an unverified report by a vehicle owner.

EQUIPMENT ADAPTIVE/MOBILITY

WE ADDED A RUBBER MAT ON THE DRIVERS SIDE FLOOR TO KEEP THE JEEP MAT CLEANER. WHEN THE GAS PEDAL WAS PUSHED DOWN TO GO UP A HILL, IT STUCK DOWN. THIS CAUSE THE JEEP TO GAIN SPEED WHEN BACK ON THE LEVEL. BRAKE PRESSURE WAS APPLIED KEEPING THE JEEP UNDER CONTROL. A WARNING NEEDS TO GO OUT THAT THE ADDITION OF A MAT OR CARPET ABOVE THE CURRENT JEEP MAT WILL CAUSE THE GAS PEDAL TO STICK IN THE DOWN POSITION WHICH COULD CAUSE A CRASH OR DEATH.

NHTSA complaint #10521024 — an unverified report by a vehicle owner.

EQUIPMENT:APPLIANCE:AIR CONDITIONER

I HAVE A 2007 JEEP LIBERTY AND @ 44,000 MILES I HAD TO HAVE THE COMPRESSOR REPLACED, THE AUTO SHOP STATED THAT THE WIRES BURNED OUT AND THIS STOP THE COMPRESSOR WORKING, I ASKED HOW THIS COULD HAVE BEEN PREVENTED AND THE MECHANIC STATED THAT THIS COULD HAVE NOT BEEN AVOIDED DUE TO THE WAY JEEP HAS THE COMPRESSOR HOUSED. THIS COST ME OVER $1,000.00.

NHTSA complaint #10403621 — an unverified report by a vehicle owner.

EQUIPMENT

2007 JEEP LIBERTY. 4TH TIME WINDOW REGULATORS FAILED IN PAST THREE YEARS. ALL WINDOWS ONCE AND SAME WINDOWS TWICE.. ON 10/08/10 WHILE TRAVELING SOUTH ON I 95. WINDOWS WERE IN FULL UPRIGHT POSITION, WHEN OUT NO WHERE, THE FRONT PASSENGER WINDOW DROPPED . TWO MINUTES LATER THE REAR DRIVERS SIDE DROPPED OUT. I HAD TO DRIVE 100 MILES HOME LIKE THAT. . VERY SCARY . DEALER PEOPLE KNOW ABOUT THE PROBLEM BUT SAID NO RECALL YET.. I GUESS SOMEONE HAS TO DIE AND SUE THEM BEFORE THEY WILL RECALL. SOOOO MANY PEOPLE HAVE SAME COMPLAINT. PLEASE HELP US BEFORE SOMEONE GETS REALLY HURT.. THANK YOU. I DO NOT KNOW THE PART # BUT HAD TO PUT SOMETHING IN TO COMPLETE THIS SURVEY OR IT WOULDN'T LET ME CONTINUE. I BELIEVE JEEP USES MOPAR PARTS, UNKNOWN PART# FOR REGULATOR PART.. PLEASE HELP...

NHTSA complaint #10360068 — an unverified report by a vehicle owner.

EQUIPMENT

MULTIPLE REPLACEMENT OF ELECTRIC WINDOW REGULATORS FOR A 2007 JEEP LIBERTY. UNDER WARRANTY, THE WINDOW REGULATORS HAVE BEEN REPLACED ON THE DRIVER SIDE FRONT AND REAR WINDOWS. THE PASSENGER REAR WINDOW TWICE. NOW A THIRD TIME AND JEEP/ CHRYSLER DEALERSHIP STATES THAT REPAIR INVOLVES A NEW REPLACEMENT REGULATOR AND A NEW WINDOW WHICH COST, $499.29. THIS MUST BE A DEFECTIVE PART THAT SHOULD NOT BE THE CAR OWNERS RESPONSIBILITY TO REPLACE SUCH A DEFECTIVE PART!

NHTSA complaint #10348233 — an unverified report by a vehicle owner.

EQUIPMENT

PASSENGER SIDE WINDOW IN FRONT MADE A LOUD NOISE AND WENT DOWN WHEN ROLLING DOWN POWER WINDOW. THEN ONE BY ONE EACH OF MY TRUCKS WINDOW DID THE SAME THING. NONE OF THE WINDOWS WILL ROLL BACK UP. WHEN I CALLED THE DEALERSHIP SHE WAS AWARE TOLD ME THIS HAPPENS TO ALL OF THOSE TYPES OF VEHICLES AND WHEN I REPLACE THEM MORE THAN LIKELY IT WILL HAPPEN AGAIN. TO FIX THE REGULATORS IN ALL FOUR WINDOWS WILL BE 350-500 PER WINDOW TO REPAIR. THE REGULATOR FROM WHAT I UNDERSTOOD IS A SMALL PLASTIC PIECE IN THESE SPECIFIC TRUCKS THAT BREAK ALL THE TIME.

NHTSA complaint #10322859 — an unverified report by a vehicle owner.

EQUIPMENT

AFTER ONLY A FEW HUNDRED MILES ON MY NEW 2007 LIBERTY, THE PASSENGER FRONT WINDOW FAILED, DUE TO A FAULTY REGULATOR, IN NOVEMBER 2007. THE DEALER REPAIRED IT UNDER WARRANTY BUT SAID IT WAS A COMMON PROBLEM WITH THIS VEHICLE. AFTER MINIMAL USE, THE REAR DRIVER WINDOW FAILED FOR THE SAME REASON ABOUT 8 MONTHS LATER. I COULD MANUALLY PUSH IT UP BUT IT WOULD FALL AFTER A FEW MINUTES OF DRIVING. THE WINDOW MAY HAVE BEEN UP AND DOWN A DOZEN TIMES IN TOTAL BEFORE FAILING. THIS IS A REAL SAFETY CONCERN, AND IT IS DISGUSTING THAT SUCH A BROADLY ACKNOWLEDGED DEFECT IS NOT BEING HANDLED RESPONSIBLY BY CHRYSLER.

NHTSA complaint #10273783 — an unverified report by a vehicle owner.

EQUIPMENT

THE ABS TRACTION CONTROL SENSOR HAVE FAILED CAUSING THEM TO STOP WORKING. THE WINDOW REGULATORS HAVE ALL FAILED CAUSING THEM TO BE REPLACED. THE WINDOWS DID NOT FAIL ALL AT THE SAME TIME. EACH ONE ABOUT 2 MONTHS APART.

NHTSA complaint #10239010 — an unverified report by a vehicle owner.