2004 Jeep Liberty equipment problems

TRAILER HITCHES

TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE) AND THE DEALER STATED THAT THE FRAME HAD EXTENSIVE RUST AND NEEDED TO BE REPLACED BY THE CONTACT TO RECEIVE THE RECALL REPAIR. THE DEALER REFUSED TO SUPPLY THE OEM TRAILER HITCH UNLESS THE CONTACT REPLACED THE FRAMING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN. UPDATED 7/21/15

NHTSA complaint #10722338 — an unverified report by a vehicle owner.

TRAILER HITCHES

THERE WAS NOT AN ACCIDENT. I'M JUST HAVING A VERY HARD (IMPOSSIBLE) TIME GETTING ANY JEEP DEALER TO PERFORM THE SAFETY RECALL N46 (INSTALLING TRAILER HITCH ON THE BACK OF JEEP TO PREVENT FIRES/EXPLOSIONS IN A COLLISION). EVERY JEEP DEALER KEEPS TELLING ME THE PARTS ON NATIONAL BACKORDER AND THERE IS NOTHING THEY CAN DO.

NHTSA complaint #10703419 — an unverified report by a vehicle owner.

TRAILER HITCHES

I HAD MY VEHICLE SERVICED AT EWALD CHRYSLER JEEP DODGE LLC IN FRANKLIN WIS TO ADDRESS SAFETY RECALL N46/NHTSA 13V-252. MY VEHICLE ORIGINALLY CAME WITH THE TOW PACKAGE AND A FACTORY INSTALLED HITCH. ACCORDING TO THE RECALL NOTICE I RECEIVED THE FACTORY HITCH WOULD BE INSPECTED AND THE TWO MOST REARWARD MOUNTING BOLTS WOULD BE REPLACED. THE DEALER DID NOT REPLACE THE BOLTS AND SAID THAT WOULD ONLY BE DONE "IF NECESSARY". AS THE RECALL NOTICE STATES THAT THE BOLTS WOULD BE REPLACED AND SAYS NOTHING REGARDING "IF NECESSARY" I AM WONDERING IF THIS RECALL WAS PERFORMED ADEQUATELY.

NHTSA complaint #10668343 — an unverified report by a vehicle owner.

TRAILER HITCHES

I RECEIVED TWO SAFETY RECALL NOTICES FOR MY CAR. MY CHRYSLER DEALER WILL NOT MAKE THE SAFETY FIX. THE DEALER CLAIMS THEY DO NOT RECEIVE ENOUGH TRAILER HITCHES FOR ALL THE CARS NEEDING THE SAFETY FIX. WHY BOTHER SENDING ME A NOTICE TO HAVE MY CAR MADE SAFE WHEN CHRYSLER WILL NOT MAKE THERE CARS SAFE? I AM DO NOT THINK CHRYSLER OR YOU REALLY CARE ABOUT PEOPLE'S SAFETY. IT SEEMS CHRYSLER AND YOU JUST TALK AND NO ACTION BECAUSE...MY GUESS...THIS INACTION SAVES MANY PEOPLE A LOT OF MONEY. THE SAD PART OF THE WHOLE THING NO ONE CARES.

NHTSA complaint #10630208 — an unverified report by a vehicle owner.

EQUIPMENT:APPLIANCE:AIR CONDITIONER

TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT DISCOVERED THAT THE AIR CONDITIONING WAS LEAKING INSIDE THE VEHICLE ON THE FRONT PASSENGER SIDE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS UNAVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 150,000.

NHTSA complaint #10619061 — an unverified report by a vehicle owner.

EQUIPMENT ADAPTIVE/MOBILITY

RECEIVED A RECALL NOTICE SAYING FUEL TANK HAS CHANCE OF FUEL LEAK DURING REAR END COLLISION AND CHRYSLER WOULD INSTALL A TRAILER HITCH. THEY STATED THAT THE PARTS REQUIRED FOR THIS PROGRAM "ARE CURRENTLY NOT AVAILABLE" AND THEY WOULD CONTACT ME BY MAIL WITH A FOLLOW-UP NOTICE. IT HAS BEEN MONTHS AND I HAVE STILL NOT RECEIVED ANY FOLLOW-UP NOTICE AND WOULD LIKE TO KNOW THE STATUS OF THIS RECALL.

NHTSA complaint #10609286 — an unverified report by a vehicle owner.

TRAILER HITCHES

I RECEIVED A NOTICE OF RECALL FOR THE INSTALLATION OF A TRAILER HITCH. AS OF TODAY THE DEALER CLAIMS NO PARTS ARE AVAILABLE. WHAT IS GOING ON? AM I GETTING A RUNAROUND?

NHTSA complaint #10572915 — an unverified report by a vehicle owner.

EQUIPMENT

I RECEIVED A NOTICE OF RECALL FOR THE INSTALLATION OF A TRAILER HITCH. AS OF TODAY THE DEALER CLAIMS NO PARTS ARE AVAILABLE. WHAT IS GOING ON? AM I GETTING A RUNAROUND?

NHTSA complaint #10572915 — an unverified report by a vehicle owner.

TRAILER HITCHES

CALLED JEEP AND STILL NO ANSWER AS TO WHEN THEY ARE GOING TO COMPLY WITH GOVERNMENT SAFETY REGULATIONS. I'M STILL WAITING ON A HITCH FOR MY JEEP. AT THIS POINT IF I DO HAVE A ACCIDENT AND AN INCIDENT OCCURS I'M SURE THIS WOULD BE CONSIDERED A NON COMPLY TO GOVERNMENT REGULATIONS. ALL I'M ASKING FOR IS EITHER THEY FIX THE ISSUE OR GIVE ME FTV ON MY JEEP SO I CAN BUY A SAFER CAR. SORRY TO SAY THIS IS THE TYPE OF ISSUES THAT CAUSE ME NOT TO WANT TO GET ANOTHER JEEP. FORD OR CHEVY NEXT TIME..

NHTSA complaint #10556546 — an unverified report by a vehicle owner.

TRAILER HITCHES

2004 JEEP LIBERTY. CONSUMER WRITES IN REGARDS TO UNSATISFACTORY CUSTOMER SERVICE AT DEALERSHIP AND SEEKS REIMBURSEMENT. *SMD THE CONSUMER STATED AFTER PURCHASING THE VEHICLE, HE WAS ADVISED BY THE LOCAL DEALERSHIP NOT TO INSTALL A TRAILER HITCH, AS CHRYSLER WOULD INSTALL IT IN THE BEGINNING OF JULY 2013. THE CONSUMER IS DISABLED AND HE NEEDED TO RELOCATE AND NEEDED A TRAILER TO PULL A U-HALL TO MOVE. AFTER REPEATED ATTEMPTS WITH JEEP/CHRYSLER, HE WAS TURNED DOWN WITH A VARIETY OF EXCUSES. THE CONSUMER WAS FINALLY FORCED TO HAVE A HITCH PROFESSIONALLY INSTALLED.

NHTSA complaint #10536624 — an unverified report by a vehicle owner.

EQUIPMENT ADAPTIVE/MOBILITY

AS I PRESS THE UNLOCK BUTTON ON MY REMOTE THE DOOR REMAINS LOCKED. I NEEDED TO HAVE THE DOOR OPENED TO CHANGE THE TAILLIGHTS, BUT THE DOOR COULDN'T OPEN SO I TOOK IT TO THE DEALER SINCE I ONLY OWNED THE TRUCK FOR A YEAR.THEY SAID IT WOULD COST ME ABOUT $200.00 TO OPEN THE DOOR AND CHANGE THE BULB, . BECAUSE THE DOOR ACTUATOR WAS BUSTED.I COULDN'T AFFORD THAT BECAUSE THE BULB ONLY COST ME $5.99. I ONLY WANTED THE DOOR OPEN TO CHANGE THE TAILLIGHT MYSELF.WELL I RETURNED HOME ONLY TO TELL MY NEIGHBOR THE PROBLEM, HE TOOK OFF THE PANEL AND UN LOCKED THE DOOR CHANGED THE BULB IN 10 MINUTES AND TOLD ME THE PROBLEM IS THE PLASTIC HINGE NOT THE ACTUATOR , HE RIGGED A STRING SO THAT I CAN UNLOCK THE DOOR UNTIL I CAN FIND THE PART, BUT NO ONE SELLS THE PART.IT IS A SMALL LATCH THAT UNLOCKS THE DOOR. VERY SIMPLE. THE BEST PART IS NEIGHBOR FIXED IT FOR NOW FOR FREE!!

NHTSA complaint #10532201 — an unverified report by a vehicle owner.

EQUIPMENT

2004 JEEP LIBERTY SPORT. ON MARCH 20, 2009 WHILE DRIVING, THE AUTO TRANSMISSION SLIPPED OUT OF GEAR, WOULD NOT SHIFT OUT OF 1ST GEAR. ON MARCH 24TH, LIBERTY RETURNED TO US. DEALER CHARGED $500 TO REPLACE WIRING ATTACHED TO PCM, STATING THEY WERE WORN OUT AND NOT COVERED UNDER WARRANTY. ON APRIL 24TH THE SAME PROBLEM OCCURRED WHILE DRIVING ON THE INTERSTATE IN CONNECTICUT, THE LIBERTY ABRUPTLY DOWNSHIFTED FROM 4TH TO 1ST GEAR NEARLY CAUSING US TO BE STRUCK BY TRAILING VEHICLES, AND WOULD NOT GO INTO ANY OTHER DRIVING GEAR. JEEP DEALER IN GREENWICH, CT SAID THEY SUSPECTED THE TRANNY WAS WORN BUT COULD NOT UNDERTAKE THE REPAIR. WE CANCELLED OUR TRIP AND BROUGHT IT TO A LOCAL DEALER ON APRIL 25TH, BAD PCM DIAGNOSED, REPLACED. WARRANTY COVERED. RECEIVED JEEP BACK ON 5/1/09. LATER THE SAME DAY THE PROBLEM OCCURRED AGAIN WHILE DRIVING ON HIGHWAY. BROUGHT IT BACK TO SAME DEALER. PCM REPLACED AGAIN WE'RE TOLD. LIBERTY RETURNED TO US ON 5/6/09. ON 6/9/09 WHILE DRIVING ON THE HIGHWAY THE JEEP SHUT DOWN COMPLETELY ONCE AGAIN AN ACCIDENT WAS NARROWLY AVOIDED. TOWED TO A DIFFERENT LOCAL DEALER. BAD PCM AGAIN DIAGNOSED. PART HAD TO BE ORDERED. LIBERTY FINALLY RETURNED TO US ON 7/2/09. ON 7/9/09 WHILE DRIVING ON LOCAL ROAD, THE TRANSMISSION SLIPPED AGAIN AND WOULD NOT SHIFT OUT OF 1ST GEAR. WE BROUGHT IT BACK TO THE DEALER WHO DID LAST REPAIR. AS OF TODAY IT REMAINS THERE. THE CHECK ENGINE LIGHT CAME ON IN EACH INSTANCE AT THE EXACT MOMENT THE PROBLEM OCCURRED.

NHTSA complaint #10276299 — an unverified report by a vehicle owner.

EQUIPMENT:MECHANICAL:ACCESSORY SCISSOR/SCREW/BOTTLE JACK/LIFT

WEDNESDAY JUNE 6TH, I GOT A FLAT TIRE. I CALLED MY BOYFRIEND TO HELP CHANGE THE TIRE. I HAD NEVER GOTTEN A FLAT TIRE BEFORE. THE INSTANT HE HAD THE NEW TIRE ON THE WHEEL, THE JACK BENT 45 DEGREES TO THE SIDE AND THE JEEP FELL TO THE GROUND. SOMEONE COULD HAVE BEEN HURT. THE JACK HAD NEVER BEEN USED BEFORE. THE METAL OF THE JACK BENT SIDEWAYS DURING NORMAL USE. THIS INDICATED THAT THE JACK EITHER WA S DEFECTIVE OR IT WAS MADE OF A SUBSTANCE THAT DEGRADED OVER THREE YEARS. I COMPLAINED TO THE DAIMLER/CHRYSLER CORPORATE OFFICE FOR CUSTOMER ASSISTANCE, AND WAS TOLD THAT THEY WOULD NOT REPLACE THE JACK BECAUSE IT WAS OUT OF WARRANTY. THIS WAS A POTENTIALLY DANGEROUS SITUATION. APPARENTLY, THEY WERE UNCONCERNED.

NHTSA complaint #10193474 — an unverified report by a vehicle owner.

EQUIPMENT

2004 JEEP LIBERTY ONLY 43,000. WAS BACKING OUT OF DRIVEWAY, HEARD LOUD BANG, RIGHT FRONT TIRE FELL TO GROUND. COULD NOT MOVE VEHICLE. DAMAGE WAS DONE TO RIGHT FRONT FENDER. CAR WAS TOWED. RIGHT FRONT BALL JOINT FELL OUT. WAS TOLD BY DEALERSHIP THAT THIS WAS NOT COVERED UNDER DRIVE TRAIN WARRANTY. NOTIFIED CHRYSLER OF INCIDENT, WAS ALSO TOLD BY CHRYSLER CORP. THAT THIS WAS NOT COVERED UNDER DRIVE TRAIN WARRANTY. ASK ABOUT A RECALL, AND WAS TOLD ABOUT A 2002 JEEP LIBERTY RECALL ON BALL JOINT BUT NOT ON 2004 MODELS. FOUND OUT THERE IS A LARGE NUMBER OF OTHER 2004 JEEP LIBERTY OWNERS HAVING THE SAME TYPE OF PROBLEM.

NHTSA complaint #10160852 — an unverified report by a vehicle owner.

EQUIPMENT:MECHANICAL:ACCESSORY SCISSOR/SCREW/BOTTLE JACK/LIFT

DT: 2004 JEEP LIBERTY. THE CONTACT STATED THE JACK FOR THE VEHICLE COLLAPSED WHILE CHANGING THE TIRE. THE VEHICLE CAME DOWN ON TOP OF THE CONTACT, BUT HE WAS NOT INJURED. THE JACK COMPLETELY BUCKLED, BENT IN HALF, AND IT NO LONGER WORKED. THE CONTACT STATED HE FOLLOWED THE INSTRUCTIONS ON THE JACK. HE CONTACTED JEEP, AND THEY TOLD HIM TO TAKE A CLASS TO LEARN HOW TO CHANGE A TIRE. WHEN THE CONTACT TOOK THE JACK TO THE DEALERSHIP THEY WANTED TO KEEP IT. THE CONTACT STILL HAS THE JACK.

NHTSA complaint #10139687 — an unverified report by a vehicle owner.