68 of the 11,711 complaints filed about the Jeep Liberty are about the seats — 1% of everything owners reported. The worst model year for it is 2012.
68
Complaints
1%
Share of all complaints
3
Crashes
11
Fires
SEATS
The driver's side active headrest spontaneously deployed while driving down the highway.
NHTSA complaint #11744963 — an unverified report by a vehicle owner.
SEATS
The contact's sister owns a 2012 Jeep Liberty. The contact stated that upon opening the door of the vehicle, the contact's sister became aware that the driver's side headrest had been deployed. The dealer was notified of the failure and informed the contact that the vehicle was previously repaired under NHTSA Campaign Number: 17V640000 (Seats, Air Bags). The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to the dealer for diagnostic testing. A case was opened. The failure mileage was approximately 86,000.
NHTSA complaint #11639908 — an unverified report by a vehicle owner.
SEATS
The contact owns a 2012 Jeep Liberty. The contact received notification of NHTSA Campaign Numbers: 17V640000 (Seats, Air Bags) and 13V282000 (Electrical System, Air Bags) however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact attempted to schedule an appointment with a local dealer for the recall repairs however, the contact stated that the dealer was not cooperating. The contact had not experienced a failure. Parts distribution disconnect.
NHTSA complaint #11563731 — an unverified report by a vehicle owner.
SEATS
While driving on a long trip, a burning smell was noticed. The heated seats had not been turned on, as they are rarely used & the indicator light for the heated seats was not on. When the driver stopped to inspect, the back of the seat had burned through the lumbar support pillow. The seat is severely charred and damaged through the inner foam layer of the seat. The seat will need to be replaced. The driver could have been seriously injured if the seat had caught fire. Jeep was notified, but expressed absolutely no concern & offered no assistance. An online review revealed that this is a known problem for Chrysler/Jeep (in particular Jeep Liberty) and there have been severe injuries. How many instances must occur before a safety recall occurs? We had no idea that this safety concern existed prior to our own experience.
NHTSA complaint #11492431 — an unverified report by a vehicle owner.
SEATS
The driver side active head restraint system headrest deployed while at a stop light. The was no collision. The driver was knocked forward by the headrest in the head/neck resulting in injury. No warning lights or issues alerted to a problem or malfunction. There is no recall on this make/model. Mileage 77,000
NHTSA complaint #11454918 — an unverified report by a vehicle owner.
SEATS
MY AIRBAG LIGHT IS ON IN MY DASHBOARD AND DOESNT GO AWAY. I ALSO GOT MY VEHICLE SERVICED BECAUSE MY CHECK ENGINE LIGHT WAS ON AND ONE CODE THAT CAME BACK WAS BECAUSE OF MY HEADREST .
NHTSA complaint #11399832 — an unverified report by a vehicle owner.
SEATS
MY ENGINE AND THE ENTIRE ELECTRICAL STOP WHILE DRIVING, EVERY SYSTEM STOPPED WHILE DRIVING IN THE MIDDLE OF THE ROAD. THIS VEHICLE HAS HAD MANY ISSUES FROM DEFECTIVE DRIVERS SEATS, OIL LEAKS, WINDOWS NOT WORKING, SEAT BELT MALFUNCTIONS, RECALLS, HEAD REST ISSUES, LEAKS FROM WHO KNOW WHERE THE DEALER HAD IT TIME AND TIME AGAIN MISDIAGNOSED IT SEVERAL TIMES, IT WAS IN THE JEEP DEALER AND DID NOT EVEN MAKE IT OUT OF THE PARKING LOT WENT IT STOPPED AGAIN. ALL WARNING LIGHTS WENT ON WARING FOR SEVERAL PROBLEMS IT IS NOW STUCK IN MY HOME. THIS JEEP IS AS FCA KNOWS A LEMON THESE PROBLEMS GO BACK YEARS EVEN WHEN I BOUGHT IT , IT HAS NEVER EVER WORKED OR OPERATED PROPERLY OR SAFELY. NEEDS TO BE ALL RECALLED AND REFUND ALL MY MONIES
NHTSA complaint #11396154 — an unverified report by a vehicle owner.
SEATS
WHILE TRYING TO AVOID A REAR END COLLISION AT 30MPH STEERING AND BREAK PEDAL GOT HARD CAUSING ROLLOVER WHERE THE AIRBAGS DID NOT DEPLOY NOT DID THE SEATBELT RESTRAIN
NHTSA complaint #11376918 — an unverified report by a vehicle owner.
SEATS
AFTER STATIONARY FOR THE WEEKEND IN MY HOMES DRIVEWAY, BOTH THE DRIVER AND PASSENGER ACTIVE HEADRESTS DEPLOYED. THERE HAVE BEEN NO ACCIDENTS AND NO MISUSE RELATED TO BOTH HEADRESTS DEPLOYING. I CALLED MY LOCAL JEEP DEALERSHIP THIS MORNING AND THEY TOLD ME THERE MUST HAVE BEEN AN ACCIDENT FOR THEM TO DEPLOY, AND THAT I WAS WRONG BY TELLING THEM THE CAR WAS STATIONARY IN THE DRIVEWAY, AND THEN QUOTED ME $750 FOR EACH HEADREST PLUS THE COST OF LABOR AND SERVICING.
NHTSA complaint #11360223 — an unverified report by a vehicle owner.
SEATS
THE DRIVERS SEAT CAUGHT ON FIRE AND BURNED MY DAUGHTER. FIAT CHRYSLER JEEP HAS NOT RESPONDED TO OUR COMMUNICATIONS. MY DAUGHTER WAS BURNED BY A FIRE DUE TO A DEFECT IN A FIAT CHRYSLER AUTOMOBILES FCA US JEEP. THE VEHICLE IS A JEEP LIBERTY LIMITED. CHRYSLER JEEP HAS REFUSED TO RETURN MY PHONE CALLS AND HAS LEFT THE VEHICLE IN AN UNSAFE, DANGEROUS SITUATION. FIAT CHRYSLER AUTOMOBILES FCA US JEEP ALSO MADE A FRAUDULENT CLAIM THAT IS A COVER UP FOR THE DEFECT THAT CAUSED THE FIRE. PLEASE HELP US AND ANY OTHER POTENTIAL JEEP VICTIM THAT MAY BE AT RISK DUE TO THIS UNSAFE VEHICLE DEFECT. FIAT CHRYSLER JEEP HAS BEEN HEARTLESS AND UNKIND IN ESCALATING THIS ISSUE. THEIR EMPLOYEES HAVE STATED THAT THE COMPANY DOES NOT HAVE INTERNAL ESCALATION PROCEDURES FOR SAFETY AND THEY HAVE REFUSED TO ESCALATE THE MATTER TO SENIOR MANAGEMENT. FCA HAS LEFT THE VEHICLE IN AN UNSAFE CONDITION FOR WAY TOO LONG.*DT *TR*DT THE CONSUMER SUBMITTED PHOTOS. *TR*DT CONSUMER NOTICED OTHER SEAT IS HEATING EXTREMELY AS WELL.
NHTSA complaint #11268076 — an unverified report by a vehicle owner.
SEATS
TL* THE CONTACT OWNS A 2012 JEEP LIBERTY. THE CONTACT STATED THAT THE FRONT DRIVER'S SEAT WAS REPAIRED FOUR TIMES DUE TO A SHARP OBJECT THAT PIERCED THE LEATHER SEAT. COLE CHRYSLER DODGE JEEP (LOCATED AT 3550 BROAD ST, SAN LUIS OBISPO, CA 93401, (805) 543-7321) AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 48,000.
NHTSA complaint #11255174 — an unverified report by a vehicle owner.
SEATS
ON FEBRUARY 1, 2019 AROUND 11:40PM, I WAS DRIVING WITH MY JEEP'S SEAT HEATER ON. APPROXIMATELY 30 MINUTES LATER I SMELLED SOMETHING BURNING. I REACHED AROUND TO FEEL MY COAT WAS EXTREMELY HOT, SO I GRABBED A FROZEN BOTTLE OF WATER FROM MY LUNCH BAG AND PLACED IT BETWEEN ME AND MY SEAT. NOT THINKING THAT MY SEAT WAS CATCHING FIRE. WHEN I PULLED INTO A PARKING LOT I NOTICED A HOLE IN MY SEAT COVER. I PULLED SEAT COVER OFF AND SAW THE SCORCH MARKS ON MY SEAT. ALSO A BURN MARK ON BACK OF COAT. WHEN I GOT HOME I CHECKED MY BACK AND HAD A SMALL BURN MARK.
NHTSA complaint #11173814 — an unverified report by a vehicle owner.
SEATS
JEEP LIBERTY FRONT LEFT DRIVERS POWER SEAT ADJUSTER SHIELD HAS BROKEN FOR THE SECOND TIME. HAD IT REPLACED ONCE WHEN CAR WAS UNDER WARRANTY, NOW BROKEN SECOND TIME. THIS SEEMS TO BE A FAULTY DESIGN FLAW, ITS AGGRAVATING, UNCOMFORTABLE, AND IS A PAIN TO REPLACE. SUPPOSEDLY IT COSTS $75 UP, NOT TO MENTION THE LABOR CHARGES. CHRYSLER SHOULD REPLACE THIS FOR FREE WHEN IT BREAKS.
NHTSA complaint #11170030 — an unverified report by a vehicle owner.
SEATS
A PIECE FELL FROM UNDER THE SEAT WHICH MAKES THE SEAT FEEL LOOSE. THE SIDE CONTROL PANEL FOR MOVING THE SEAT BACK AND FORTH DOES NOT GIVE FULL CONTROL OF ADJUSTING THE SEAT. THE KEY LESS REMOTE WILL NOT LOCK AND UNLOCK MY DOORS. I HAVE TO USE MANUAL LOCKS. I TOOK IT TO BE LOOKED AT, I WAS ADVISED GROUND WIRES WERE CROSSING AND BLOWING OUT A FUSE/RELAY. THE MOPHAR SKYLINER SUNROOF IS OFF TRACK. THERE IS A MANUFACTURER DEFECT IN THE SUNROOF. CHRYSLER HAS NOT ISSUED A RECALL YET SEVERAL JEEPS ARE HAVING AND HAVE HAD THIS ISSUE. IT IS $300 FOR A NEW ROOF WHICH WILL BREAK/GO OFF TRACK WITHIN 2 YEARS. OR $6000 TO REPAIR THE ROOF I HAVE WHICH STILL DOES NOT GUARANTEE IT WILL BREAK/GO OFF TRACK AGAIN. THE ROOF OPENS ON IT'S OWN WHILE I AM DRIVING CAUSING EXPOSURE TO OUTSIDE WEATHER. I HAVE READ FROM OTHER CUSTOMERS THAT THE ROOF HAS FLOWN OFF WHILE DRIVING WHICH CAN CAUSE INJURIES TO THE PASSENGERS IN VEHICLE AND/OR DRIVING AROUND THE VEHICLE.
NHTSA complaint #11088739 — an unverified report by a vehicle owner.
SEATS
TL* THE CONTACT OWNS A 2012 JEEP LIBERTY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V640000 (SEATS, AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO BINGHAMTON CHRYSLER JEEP DODGE (1279 FRONT ST, BINGHAMTON, NY 13901, (607) 771-7100) WHERE IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE CONTACT THEN CALLED SCOVILLE-MENO CHRYSLER DODGE JEEP, INC. AT (607) 561-7500 AND WAS ALSO INFORMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOTIFIED AND CONFIRMED THAT THE PARTS WERE TO BECOME AVAILABLE IN APRIL OF 2018. IN ADDITION, THE PASSENGER SIDE AIR BAG INDICATOR ILLUMINATED, WHICH WAS A SAFETY CONCERN. THE FAILURE MILEAGE WAS UNKNOWN. PARTS DISTRIBUTION DISCONNECT.
NHTSA complaint #11083332 — an unverified report by a vehicle owner.
SEATS
TL* THE CONTACT OWNS A 2012 JEEP LIBERTY. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED. DON DAVIS DODGE CHRYSLER JEEP (1901 N COLLINS ST, ARLINGTON TX) WAS CONTACTED, BUT THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS REPAIRED PER NHTSA CAMPAIGN NUMBER: 17V640000 (SEATS, AIR BAGS), BUT THE AIR BAG INDICATOR REMAINED ILLUMINATED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 125,000.
NHTSA complaint #11081776 — an unverified report by a vehicle owner.
SEATS
THE BRACKET THAT IS RIVETED TO THE SEAT FRAME/PAN AND BOLTED TO THE SEAT BACK FRACTURED INTO TWO PIECES. THE BRACKET ON EACH SIDE OF THE FRAME FAILED UNDER NORMAL USE CONDITIONS. I PURCHASED A REPLACEMENT USED FRAME AND UPON DID-ASSEMBLY DISCOVERED THE SAME FAILURE. THIS COULD BE A FATAL CONDITION IN A CRASH, ESPECIALLY IF THERE IS A PASSENGER IN THE REAR SEAT.
NHTSA complaint #11075718 — an unverified report by a vehicle owner.
SEATS
TL* THE CONTACT OWNS A 2012 JEEP LIBERTY. THE CONTACT STATED THAT THE HEATER BOX DID NOT PRODUCE HEAT. THE DEALER WAS NOT CONTACTED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE TECHNICIAN REPLACED THE HEATER BOX. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT OFFER ASSISTANCE. ADDITIONALLY, THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 13V282000 (ELECTRICAL SYSTEM, AIR BAGS) AND 17V640000 (SEATS, AIR BAGS). THE FAILURE MILEAGE WAS 85,000. PARTS DISTRIBUTION DISCONNECT.
NHTSA complaint #11057991 — an unverified report by a vehicle owner.
SEATS
ON 11/22/2017 I PARKED 5 SPACES FROM THE FRONT DOOR OF MEIJER ON E.MICHIGAN AVE IN JACKSON, MI. AS MY ESA ANIMAL REMAINED IN THE VEHICLE I LEFT THE CAR RUNNING AND HEAT ON LOW. I WAS IN THE STORE ABOUT 3 MINUTES. BY THE TIME I RETURNED TO THE VEHICLE I WAS INFORMED BY A BYSTANDER MY VEHICLE WAS ON FIRE AND HELP WAS ON THE WAY. I ASKED ABOUT MY DOG AND WAS TOLD NO ONE HAD SEEN HIM. I FRANTICALLY SEARCHED THE CAR FOR (NAGINI) MY DOG CAUSING 3RD DEGREE BURNS ON MY HANDS.I WAS ABLE TO RETRIEVE HIM FROM THE JEEP. HE WAS UNCONSCIOUS AND UNRESPONSIVE. I BEGAN CPR AND HE WAS RESUSCITATED. BUT SADLY NAGINI DIED FROM HIS INJURIES 2 DAYS LATER.
NHTSA complaint #11055589 — an unverified report by a vehicle owner.
SEATS
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 JEEP LIBERTY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V640000 (SEATS, AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (WHITTEN BROTHERS OF RICHMOND, 10701 MIDLOTHIAN TURNPIKE, RICHMOND, VA 23235) WAS CONTACTED AND CONFIRMED THAT THE PARTS WOULD NOT BE AVAILABLE FOR THE RECALL REMEDY UNTIL APRIL OF 2018. THE MANUFACTURER WAS CONTACTED AT 877-426-5337 AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. A CASE NUMBER WAS PROVIDED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
NHTSA complaint #11055269 — an unverified report by a vehicle owner.