310 of the
1,254 complaints about the 2008 Jeep Wrangler are about the
airbag system — 25% of everything
reported for this model year.
Half of the failures with a mileage on record happened before
71,000 miles.
"On March 4, 2022, Customer Satisfaction Notification S33 (Airbag Clockspring Recall Remedy) was performed on my 2008 Jeep Wrangler by an authorized dealer at 123,314 miles. The vehicle now has 137, 347 miles. The replacement clockspring provided as the official safety remedy has completely failed after only roughly 15,000 miles of driving, illuminating the SRS airbag warning light and completely disabling the supplemental restraint system. The manufacturer's mandated remedy has failed to permanently correct the safety defect, creating a recurring hazard." Tom O'Brian dealership and Stellanis have both refused to repair clockspring which is either defective repair item. "Stellantis corporate directed me to speak with you directly regarding a safety component failure. Tom O’Brien Jeep performed the S33 clockspring campaign on my Wrangler at 123,314 miles. The vehicle only has about 138,000 miles on it now. This critical airbag safety component failed after just 15,000 miles of driving. Corporate told me that if you submit a Digital Goodwill Claim through the dealer portal for an internal part failure on a safety campaign, they can review it for approval. Because this disables my entire airbag system after only 15,000 miles, I am asking you to submit that goodwill request so Stellantis can cover the replacement." ," no federal safety regulator or corporate executive expects a vital component of a vehicle's supplemental restraint/airbag system to fail after just 15,000 miles. This extremely low mileage proves one of two things: either the replacement remedy part was defective out of the box, or the "dust shroud" modification required by the S33 campaign was not installed correctly, allowing the new clockspring to fail prematurely.
NHTSA complaint #11750351 — an unverified report by a vehicle owner.
Chicago, IL
AIR BAGS
I turned the key to turn on my car and the airbag deployed.
NHTSA complaint #11674926 — an unverified report by a vehicle owner.
Stigler, OK
AIR BAGS
Have tried twice by phone to request the closest Jeep dealership recommended on the numerous recall cards mailed to have recalls fixed at Williams Chrysler Dodge Jeep Ram, 1100 E Main st., Stigler, OK. 74462. Each contact with dealership to get appointment to fix recalls fixed the individual asks “what is the VIN number?” give requested info then ask “Did you purchase at our location?” No we did not was purchased in Texas when husband was on R&R from being deployed in Middle East. The person then states”Give good contact number and when the parts arrive will call to make appt to fix recalls.” This has been over six month period with no calls or resolution. I am [XXX] and need to have reliable and above all safe transportation for my spouse who retired 24 yrs active army to drive me. I have tried to be patient and polite that maybe he forgot or misplaced info but appears that since we did not purchase there they feel no need to fix our by law recalls. So any help from your end would be greatly appreciated. Don’t like making out any kind of complaint but need these recalls fixed or vehicle in question will remain parked due to the fact our recalls may or may not injure us and we are not willing to chance dying in a vehicle the manufacturer is responsible for those recalls. Thank you for your time and hope by this investigation this dealership will not refuse any requested recall fixes because of where it was purchased. Finally, due to this report will feel more comfortable going to another Jeep dealership due to repercussions of my filling this complaint. Thank you! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11635573 — an unverified report by a vehicle owner.
Wellsville, KS
AIR BAGS
The RHD Jeep Wranglers had a recall on all the clock springs. I had mine fixed, it lasted a year and then broke again. Every mail carrier I know has the same issue. I believe the recall needs to become a lifetime recall, not a singular recall. They are all failing again causing postal employees to be at risk for fatality with the airbag failing to deploy.
NHTSA complaint #11600951 — an unverified report by a vehicle owner.
at 111,000 milesWintersville, OH
AIR BAGS
The contact owns a 2008 Jeep Wrangler. The contact stated that the air bag warning light was illuminated. The contact received notification of NHTSA Campaign Number: 16V290000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that MOPAR was contacted regarding parts availability and the contact was informed that approval had not been granted to distribute the parts for the repair through the parts hub. The failure mileage was 111,000. Parts distribution disconnect.
NHTSA complaint #11546802 — an unverified report by a vehicle owner.
Kaysville, UTCrash
AIR BAGS
Car was purchased 1 hour prior to incident from a dealership. Car was in idle and was shifted to drive and automatically accelerated rapidly without foot on gas pedal and breaks did not work when breaks were forcefully applied during the incident. The car crashed into a house deck and went off the cement pad and crashed into trees in the yard. Unable to remove key from ignition, had to be placed in neutral to remove key. We had the car for less than an hour after purchase. Damage was sustained to the deck and significant damage to car, air bags did not deploy. Claim was immediately filed with insurance.
NHTSA complaint #11469670 — an unverified report by a vehicle owner.
san Juan, PR
AIR BAGS
airbag light goes on and off
NHTSA complaint #11465695 — an unverified report by a vehicle owner.
at 125,000 milesKeyser, WV
AIR BAGS:FRONTAL:DRIVER CLOCKSPRING/SPIRAL CASSETTE
The contact owns a 2008 Jeep Wrangler. The contact stated that the horn, alarm, windows, and windshield wipers spontaneously engaged. There were several unknown warning lights flashing. The vehicle was taken to the local dealer to be diagnosed. The contact was informed that the clockspring needed to be replaced. The vehicle was repaired; however, the failure recurred. The contact was then informed that the TIPM needed to be replaced. The manufacturer was notified if the failure, however, no additional assistance was provided. The approximate failure mileage was 125,000. The VIN was not available.
NHTSA complaint #11443654 — an unverified report by a vehicle owner.
at 120,000 milesVinton, IA
AIR BAGS
The contact owns a 2008 Jeep Wrangler. The contact stated while driving 35 MPH, the air bag warning light illuminated. The vehicle was taken to the dealer who diagnosed that the air bag clockspring had failed. The vehicle was repaired under NHTSA Campaign Number: 13V176000 (Air Bags). The contact stated that the failure had been reoccurring while driving. The vehicle was taken back to the dealer and was repaired under NHTSA Campaign Number: 16V290000 (Air Bags) however, the failure persisted. The vehicle was taken to the dealer and the clock spring was replaced. The contact stated that the failure had been reoccurring and the turn signal switches were no longer responding. The vehicle was taken to the dealer who informed the contact that she would be responsible for the cost of the repair. The manufacturer was not notified of the failure. The vehicle was not repaired. The approximate failure mileage was 120,000.
NHTSA complaint #11434900 — an unverified report by a vehicle owner.
at 99,772 milesSacramento, CACrash1 injured
AIR BAGS
I WAS TRAVELING AT AROUND 45MPH REAR ENDED A STOPPED VEHICLE ON THE FREEWAY AND MY AIRBAG DID NOT DEPLOY. I FRACTURED MY HAND.
NHTSA complaint #11323399 — an unverified report by a vehicle owner.
at 140,156 milesBristolville, OH
AIR BAGS
I WAS DRIVING DOWN A BLACKTOP ROAD AND MY PASSENGER SIDE AIRBAG DEPLOYED. THE AIRBAG WAS REPLACED IN NOV 2018. I NEVER HIT ANYTHING. MY INSURANCE COMPANY CAME OUT AND INVESTIGATED THE INCIDENT
NHTSA complaint #11319363 — an unverified report by a vehicle owner.
Austin, TXFire
AIR BAGS
FIRE VEHICLE*DT*JB *DT
NHTSA complaint #11311767 — an unverified report by a vehicle owner.
Irvington, KY
AIR BAGS
I'VE CALLED MY LOCAL JEEP DEALERSHIP ABOUT THESE OPEN RECALLS FOR OVER A YEAR NUMEROUS TIMES THEY TELL ME THEY WILL CALL WHEN PARTS ARE IN. NO CALLS ET. THIS IS MY ONLY CAR TO DRIVE THEY NO THAT. CAN'T BELIEVE THIS!
NHTSA complaint #11301759 — an unverified report by a vehicle owner.
at 78,000 milesNEW Boston, NH, NH
AIR BAGS
NOTIFIED DURING JULY 2019 OF 2 RECALLS (S43 AND S33). ON 7/12/2019 S43 WAS COMPLETED. S33 PARTS WERE ORDERED. THE FIRST ETA WAS IN SEPTEMBER. THAT WAS CANCELED DUE TO LACK OF PARTS. I HAVE BROUGHT THIS TO THE ATTENTION OF THE DEALER AND TO "ALL STAR DODGE CHRYSLER JEEP RAM" BUT THERE IS STILL NO DATE AND WAS TOLD THERE IS A LARGE BACK ORDER LIST AND NO KNOWN DATE AS TO WHEN THE PART WILL BE AVAILABLE. THE RECALL NOTICE SAID "IT IS EXTREMELY IMPORTANT TO TAKE STEPS NOW TO REPAIR YOUR VEHICLE TO ENSURE THE SAFETY OF YOU AND YOUR PASSENGERS." I HAVE TAKEN THESE STEPS. CHRYSLER HAS PUT IN AN PART ORDER AND CANNOT GIVE ME A DATE AS TO WHEN THIS CAN BE FIXED. THE SIZE OF THIS BACKLOG INDICATES THERE ARE MANY INSTALLATIONS NEEDED.
NHTSA complaint #11287063 — an unverified report by a vehicle owner.
at 83,555 milesRochester, MA
AIR BAGS
TL* THE CONTACT OWNS A 2008 JEEP WRANGLER. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 16V290000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION IN MARCH OF 2019. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR REMAINED ILLUMINATED AND BEEPED. THE CONTACT SPOKE WITH HILLER JEEP RAM DODGE CHRYSLER (635 MILL STREET, MARION, MA 02738, (508) 538-1395) AND WAS INFORMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 83,555. PARTS DISTRIBUTION DISCONNECT.
NHTSA complaint #11265713 — an unverified report by a vehicle owner.
Pontiac, MI
AIR BAGS
TAKATA RECALL, I KEEP RECEIVING CALLS REGARDING MY RECALL. MY JEEP WAS IMPORTED FROM PUERTO RICO AND THEY HAVE THE AIRBAG AND THE DEALERSHIP HERE DOES NOT HAVE ANY AIRBAGS AND COULD NOT HELP ME. I HAVE BEEN WAITING OVER AN YEAR FOR THE AIRBAG. LAST WEEK I WENT TO THE DEALERSHIP IN LAKE ORION, MI AND WAS INFORMED THAT THEY DO NOT HAVE A STATUS ON WHEN THEY WILL BE RECEIVING THESE AIRBAGS. MY CONCERN IS I HAVE 4 CHILDREN AND ITS MY ONLY VEHICLE. PLEASE ADVISE ON THIS RECALL.
NHTSA complaint #11244039 — an unverified report by a vehicle owner.
at 190,000 milesOdessa, TX
AIR BAGS
TL* THE CONTACT OWNS A 2008 JEEP WRANGLER. THE CONTACT TOOK THE VEHICLE TO ALL AMERICAN CHRYSLER JEEP DODGE RAM OF MIDLAND (989-941-0805, LOCATED AT 3801 W WALL ST, MIDLAND, TX 79703) TO BE REPAIRED PER NHTSA CAMPAIGN NUMBER: 13V176000 (AIR BAGS). THE CONTACT STATED THAT THE AIR BAG, TRACTION CONTROL, AND ABS INDICATORS REMAINED ILLUMINATED AFTER THE RECALL REPAIR. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER AND THE CONTACT WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE TO REPAIR THE FAILURES. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND PROVIDED A CASE NUMBER. THE MANUFACTURER STATED THAT THE CONTACT WOULD BE NOTIFIED WHEN THE PARTS WERE AVAILABLE. THE CONTACT WAS NOT CALLED AND THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 190,000.
NHTSA complaint #11243547 — an unverified report by a vehicle owner.
Cocoa, FL
AIR BAGS
TL* THE CONTACT OWNS A 2008 JEEP WRANGLER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V290000 (AIR BAGS) AND 16V352000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. BONIFACE-HIERS CHRYSLER DODGE JEEP (1775 E MERRITT ISLAND CAUSEWAY, MERRITT ISLAND, FL 32952, (321) 452-8181) WAS CONTACTED BY PHONE AND MADE AWARE OF THE ISSUE. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
NHTSA complaint #11243593 — an unverified report by a vehicle owner.
Splenvora, TX
AIR BAGS
TL* THE CONTACT OWNS A 2008 JEEP WRANGLER. THE CONTACT STATED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBERS: 09E044000 (TRAILER HITCHES, EQUIPMENT), 16V290000 (AIR BAGS), AND 16V352000 (AIR BAGS). MARTIN CHRYSLER DODGE JEEP RAM (1006 US-59, CLEVELAND, TX 77327, 987-696-0359) AND TEXAN DODGE CHRYSLER JEEP RAM (18555 EASTEX FWY, HUMBLE, TX 77338, 281-973-3844) STATED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS CONTACTED AND STATED THAT THE PARTS WERE EXPECTED TO BE AVAILABLE BY LATE SEPTEMBER. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
NHTSA complaint #11234833 — an unverified report by a vehicle owner.
at 83,030 milesAustin, TX
AIR BAGS
TL* THE CONTACT OWNS A 2008 JEEP WRANGLER. THE CONTACT RECEIVED RECALL NOTICES FOR NHTSA CAMPAIGN NUMBERS: 16V352000 (AIR BAGS)AND 16V290000 (AIR BAGS). THE VEHICLE WAS TAKEN TO SOUTH POINT DODGE CHRYSLER JEEP RAM (LOCATED AT 5210 S IH 35 FRONTAGE RD, AUSTIN, TX 78745) AND REPAIRED. AFTER THE CONTACT LEFT THE DEALER AND WAS DRIVING HOME AT 65 MPH, A BURNING ODOR WAS DETECTED COMING FROM THE FRONT PASSENGER SIDE OF THE VEHICLE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS NOT TAKEN BACK TO THE DEALER. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 83,030.
NHTSA complaint #11221476 — an unverified report by a vehicle owner.
Knoxville, TN
AIR BAGS
AIR BAG INDICATOR LIGHT GOES ON AND OFF AFTER THE VEHICLE IS INITIALLY STARTED. WILL GO ON AND OFF AT ALL TIMES WHILE DRIVING VEHICLE. SOMETIMES WILL STAY OFF FOR A LONG PERIOD OF TIME AND THEN COME ON. OTHER TIMES IT WILL STAY OFF FOR S SHORT PERIOD OF TIME AND THEN COME BACK ON.
NHTSA complaint #11175142 — an unverified report by a vehicle owner.
at 197,000 milesMidlothian, VA
AIR BAGS
TL* THE CONTACT OWNS A 2008 JEEP WRANGLER. WHEN THE VEHICLE WAS STARTED, THE AIR BAG WARNING INDICATOR ILLUMINATED, WHICH WAS A SAFETY CONCERN. THE VEHICLE WAS TAKEN TO THE DEALER (WHITTEN BROTHERS JEEP IN RICHMOND VIRGINIA, 804-378-0707) WHERE IT WAS DIAGNOSED THAT THE OCCUPANT RESTRAINT MODULE WAS DEFECTIVE AND NEEDED REPLACEMENT. THE CONTACT STATED THAT THE VEHICLE WAS REPAIRED BY THE SAME DEALER THREE TIMES FOR AN UNKNOWN AIR BAG RECALL. THE VEHICLE WAS NOT REPAIRED FOR THE RECENT FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS INVALID. THE APPROXIMATE FAILURE MILEAGE WAS 197,000.
NHTSA complaint #11090343 — an unverified report by a vehicle owner.
at 150,000 milesFredrick, MDCrash1 injured
AIR BAGS
TL* THE CONTACT OWNED A 2008 JEEP WRANGLER. WHILE DRIVING APPROXIMATELY 35 MPH, THE STEERING WHEEL SUDDENLY AND ERRONEOUSLY TURNED TO THE LEFT. AS A RESULT, THE CONTACT DROVE INTO THE OPPOSITE LANE FACING ONCOMING TRAFFIC. A SECOND VEHICLE CRASHED INTO THE PASSENGER SIDE DOOR OF THE CONTACT'S VEHICLE. THE AIR BAGS DID NOT DEPLOY. THE FRONT SEAT PASSENGER SUSTAINED A FRACTURED RIGHT LEG, AND INJURIES TO THE RIBS, HEAD, AND RIGHT HIP. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED. THE MANUFACTURER AND LOCAL DEALER WERE NOT NOTIFIED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 150,000.
NHTSA complaint #11065795 — an unverified report by a vehicle owner.
at 80,000 milesChandler, AZ
AIR BAGS
TAKATA RECALL MY JEEP HAS PSAN INFLATORS PLEASE ADD IT TO THE RECALL LIST. I CALLED THE DEALERSHIP AND THEY SAID IT'S NOT ON THE RECALL LIST. SO IT SHOULD BE FINE. BUT I GOT A LETTER FROM TK HOLDING SAYING I ONLY HAVE UNTIL DEC 27TH BECAUSE THEY FILED BANKRUPTCY AND WONT BE RESPONSIBLE AFTER THAT
NHTSA complaint #11047191 — an unverified report by a vehicle owner.
Wickenburg, AZ
AIR BAGS
TAKATA RECALL. OUR SELLING / SERVICING DEALER HAS RECEIVED SPONTANEOUS, LIMITED DELIVERIES OF THE PARTS (DRIVER & PASSENGER SIDE), BUT WILL NOT MAINTAIN A LIST OF CUSTOMERS WHO NEED THE PARTS. IT IS 1ST COME 1ST SERVED, NO APPOINTMENTS, NO WAITING LIST. MUST CALL WEEKLY OR "STOP BY" TO SEE IF PARTS AVAILABLE. THIS IS RIDICULOUS!
NHTSA complaint #11010535 — an unverified report by a vehicle owner.
Fredericksburg, VA
AIR BAGS
UNDERSTAND FROM THE JEEP WEB APP, FIAT CHRYSLER HAS PARTS AVAILABLE FOR THE PASSENGER AIR BAG RECALL S43. BUT, I CANNOT GET A DEALER SCHEDULED APPOINTMENT FOR THE RECALL SINCE FIAT CHRYSLER IS LIMITING DEALERS FROM ORDERING THE AVAILABLE PARTS. I MUST WAIT UNTIL THE DEALER USES THEIR INVENTORY BUT A NEW SHIPMENT CAN BE RECEIVED. AT THIS TIME ALL ARE MARKED FOR VEHICLES. SEEMS FIAT CHRYSLER DOE NOT THINK SAFETY IS A CONCERN AND MAY BE EVEN FIGHTING THE NHTSA ORDERED RECALL. IT'S HARD TO DETERMINE. GOTTEN ANSWERS FROM PARTS ARE STILL BEING MANUFACTORED TO IN THE WAREHOUSE WHAT A SHAME THE PUBLIC'S SAFETY IS HELD IN SUCH A LOW REGUARD.
NHTSA complaint #10986348 — an unverified report by a vehicle owner.
at 126,000 milesDecatur, GA
AIR BAGS
TAKATARECALL ON 10/24/2014 I TOOK MY JEEP WRANGLER TO LANDMARK DODGE TO BE WORKED ON DO TO MY JEEP AIR BAG DASH LIGHT HAVE BEEN ON FOR TWO WEEKS. I WAS TOLD THAT MY AIR BAG STEERING RACK AND PINIONS SHAFT NEEDED TO BE REPLACE THE COST WOULD BE $905.57 CASH I PAID.
NHTSA complaint #10983118 — an unverified report by a vehicle owner.
SAN Francisco, CA
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 JEEP WRANGLER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V352000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
NHTSA complaint #10958064 — an unverified report by a vehicle owner.
at 69,000 milesWalker, LA
AIR BAGS
TL* THE CONTACT OWNS A 2008 JEEP WRANGLER. THE CONTACT STATED THAT THE HORN, WIPERS, AND POWER LOCKS INDEPENDENTLY FUNCTIONED. THE FAILURES OCCURRED WITHOUT WARNING. THE VEHICLE WAS PULLED OVER TO THE SIDE OF THE ROAD AND THE BATTERY WAS DISCONNECTED IN ORDER FOR THE FAILURE TO CEASE. PRIOR TO THE FAILURE, THE VEHICLE WAS TAKEN TO THE DEALER TO BE REMEDIED FOR A SIMILAR FAILURE. THE TECHNICIAN DIAGNOSED THAT THE REMEDY FOR NHTSA CAMPAIGN NUMBER: 16V290000 (AIR BAGS) WOULD NEED TO BE PERFORMED IN ORDER FOR THE MALFUNCTION TO BE RESOLVED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS APPROXIMATELY 69,000.
NHTSA complaint #10956686 — an unverified report by a vehicle owner.
Bristol, TN
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 JEEP WRANGLER. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V352000 (AIR BAGS) WAS RECEIVED IN JUNE OF 2016. AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE PROVIDED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 05/31/17
NHTSA complaint #10954420 — an unverified report by a vehicle owner.