203 of the
3,406 complaints filed about the KIA Sedona
are about the suspension —
6% of everything owners reported.
The worst model year for it is 2006.
There was a fire under my minivan as my husband was driving it, creating smoke and flames. He lost power to the van and had to coast to the right side of the highway where he came to a stop with the flames occurring. This is the family vehicle and I have small children. We had no warning lights or any indication that there would be a fire in my vehicle as the van had been running smoothly, and I had kept up with all recommended maintenance (see Carfax report). On July 31st, I was told by Kia America that there was a fire in the engine compartment and that it was inconclusive and they could not determine what started the fire. On August 15th, my father and husband went to Castrucci Kia (where the car was) and were shown that there were holes in the engine block, and the service representative Brandon stated that the engine failure had probably thrown some of the rods causing the holes in the lower engine block sparking a fire when the leaking oil hit the catalytic converter. My insurance was involved, but I was not able to obtain a settlement from them, but I kept up on all maintenance and adherence to Kia guidelines and my engine unexpectedly failed and caught on fire. I was told I would need a new engine at an approximate cost ranging from 12,000 to 15,000 dollars. I believe that my 2018 Kia Sedona's 3.3 L gasoline direct injection engine was manufactured defectively resulting in catastrophic engine failure, APPARENTLY puncturing the engine block, causing engine oil to leak and ignite a fire. Our attempts to address this critical issue with Kia have been met with significant resistance and delays. It appears that Kia refuses to take responsibility. There has been an escalating number of safety complaints and instances directly linked to the 3.3 L Kia V6 Lambda II engine. I appreciate your assistance in resolving this issue with KIA AMERICA and the local KIA service center where my vehicle is located
NHTSA complaint #11687226 — an unverified report by a vehicle owner.
The contact owns a 2008 Kia Sedona. The contact stated that while driving 20 MPH and attempting to stop the vehicle, there was an abnormal sound coming from the steering wheel. The vehicle was towed to a dealer where it was diagnosed and determined that the control arm was damaged and needed to be replaced. The vehicle was repaired but the failure persisted. The manufacturer was notified of the failure and a case was opened. The failure mileage was 160,000.
NHTSA complaint #11617496 — an unverified report by a vehicle owner.
PURCHASE A 2011 KIA VAN FROM AUTO CONNECTION NORFOLK VIRGINIA THE VAN STARED HAVING ISSUES WITH THE ELECTRICAL SLIDING DOOR WOULD NOT SHUT UP PROPERLY SOMETIMES IT WOULD TAKE 10 to 15 TO SHUT UP STEERING WHEEL LOCKING UP WAS TOLD BY A LOCK SMITH THAT THE VAN HAD SOME MAJOR ELECTRICAL ISSUES START LEAKING BRAKE FLUID ADDING A QUART A DAY TOOK IT TO SEVERAL REPAIR SHOP WAS INFORMED THE VAN BRAKE LINES WAS IN BAD SHAPE ALSO THE VAN HAD A BUSTED CV JOINT ON FRONT DRIVERS SIDE THE VAN ALSO HAD A STRONG ODOR OF BLACK MOLD LIKE IT HAD BEEN IN A FLOOD ASK DEALERSHIP TO TRADE ME OUT WAS TOLD THEY COULD NOT DO THAT ASK THEM FOR A LOANER THEY SAY THEY COULD NOT DO THAT EITHER THE VAN IS SITTING IN THERE REPAIR SHOP THEY ARE DEMANDING MONEY TO START WORKING ON THE VAN I BELIEVE THE VAN WAS NOT PROPERLY INSPECTED HAVE REPORTED THIS TO THE BBB THE ATTORNEY GENERAL OFFICE ALSO THE FTC THE DEALERSHIP IS PUTTING VEHICLES ON THE LOT FOR SALE WITHOUT PROPER STATE INSPECTION PLACE NEEDS TO BE INVESTIGATED THEY HAVE A GUY IN THE REPAIR SHOP THAT PUT THE INSPECTION STICKERS ON HIS NAME IS KEVIN PLACE IS RIPPING POOR WORKING CLASS FOLKS OFF WORSE CUSTOMER SERVICE EVER
NHTSA complaint #11568497 — an unverified report by a vehicle owner.
I had no prior knowledge of this problem. When backing my van out of the garage my front driver side tire blew out. This was caused by the strut spring breaking and poking a hole through the sidewall of the tire. I also discovered that the bottom control arm needed immediate replacement as it has rusted so much that a failure was imminent. I also discovered that the sun-frame mount for mounting the control arm to the sub-frame so badly rusted that it was unsafe to attempt a repair, as it would break away in short order if I were to replace the control arm and drive the van. While deciding what to do with the van I was storing it in my barn. Within a few weeks, I discovered the front passenger tire was flat. It too was impaled when the strut spring broke and poked a hole in the sidewall. I was really lucky that I was driving on a road, as serious crash could have occurred. If this failed while driving, loss of control would have occurred. I consider this a major safety issue and may be present in other Sedonas without the owners' knowledge. I contacted the dealer that I purchased the vehicle from and was told they could do nothing.
NHTSA complaint #11536638 — an unverified report by a vehicle owner.
FRAME RUSTED -OUT ALLOWING RIGHT FRONT WHEEL A -FRAME TO COME LOOSE. ALLOWING WHEEL TO MOVE REARWARD INTO WHEELWELL STOPING ROTATION. IF I HAD BEEN ON THE INTERSTATE ??? MAYBE YOU WOULDNOT BE READING THIS??? [XXX] USCG retired INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
NHTSA complaint #11516462 — an unverified report by a vehicle owner.
both control arms broke and the front tires were ruined. The tow truck driver said they are lucky , they didn't get hurt because if they were going faster , they would have lost control and rolled the van.
NHTSA complaint #11501818 — an unverified report by a vehicle owner.
The contact owns a 2011 Kia Sedona. The contact stated that while her daughter was driving approximately 40 MPH, she heard a loud squealing sound coming from the front tires. The contact stated her daughter pulled off the road into a parking and heard a loud crack. The contact stated that her daughter had not been aware of any warning lights. The contact stated that her husband had the vehicle towed to the residence. The contact stated that the control arms on both sides of the vehicle were corroded and had fractured. The contact's husband made the repairs to the vehicle. The contact stated that she researched online and related the failure to NHTSA Campaign Number: 16V38700 (Suspension). The manufacturer had been informed of the failure. The failure mileage was approximately 195,000. The VIN is unavailable.
NHTSA complaint #11491347 — an unverified report by a vehicle owner.
Driving slowly out of parking lot a loud bang was heard. Scraping noise was heard from under van, drove about 25 yards then stopped at side of road. Left rear wheel was crooked and under van the left rear lower control arm was broken in half and was dragging on ground, left rear wheel was off ground. No one was injured, no other damage to this vehicle or others. This vehicle was previously serviced on Kia Service Campaign SC102, unknown date. Would have been serious accident if this occurred at highway speeds. Both lower control arms have been replaced, parts saved for inspection. Pictures attached. Kia was notified of this, case #[XXX]. Vehicle has one owner since new. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
NHTSA complaint #11426055 — an unverified report by a vehicle owner.
The contact owns a 2015 Kia Sedona. The contact stated while driving at various speeds, the vehicle was bouncing. There was no warning light illuminated. The vehicle was taken to an independent mechanic and the contact was informed that the shocks were defective. The vehicle was taken to an unknown local dealer. The vehicle was not diagnosed nor repaired. The manufacturer was notified of the failure. The approximate failure mileage was 89,000.
NHTSA complaint #11423569 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2008 KIA SEDONA. THE CONTACT STATED THAT WHILE HER BOYFRIEND WAS DRIVING AROUND A CURVE, THE VEHICLE VEERED OFF THE HIGHWAY AT 55 MPH DOWN INTO AN INCLINE. THE VEHICLE CRASHED INTO A TREE IN A YARD. IT WAS DISCOVERED THAT THE CONTROL ARM ON THE DRIVER'S SIDE WAS RUSTED AND FRACTURED IN THREE PLACES. THERE WERE NO INJURIES THAT CAUSED ANYONE TO BE TRANSPORTED BY AMBULANCE. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A STORAGE AREA. THE DEALER BERGSTROM KIA OF APPLETON (2445 W COLLEGE AVE, APPLETON, WI 54914 (920) 993-3000) TOLD THE CONTACT TO CALL THE MANUFACTURER. THE CONTACT WAS SENT TO THE RECALL SECTION AND SENT PICTURES OF THE CRASH. AFTER SEVERAL CALLS, THE MANUFACTURER CONCLUDED THAT THEY WOULD NOT OFFER ANY ASSISTANCE. VIN TOOL SEARCH CONFIRMED THE VEHICLE HAD A PENDING RECALL UNDER NHTSA CAMPAIGN NUMBER: 16V387000 (SUSPENSION).THE FAILURE MILEAGE WAS 171,000.
NHTSA complaint #11372961 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2009 KIA SEDONA. THE CONTACT STATED THAT WHILE DRIVING AND COMING TO A STOP, HE HEARD AN ABNORMAL SOUND COMING FROM THE FRONT OF THE VEHICLE. THE CONTACT EXITED THE VEHICLE AND INSPECTED UNDER THE HOOD OF THE VEHICLE BUT FOUND NO ISSUE WITH THE VEHICLE. THE CONTACT THEN DROVE TO A NEARBY PARKING LOT AND HAD THE VEHICLE TOWED TO AN INDEPENDENT MECHANIC. THE CONTACT WAS INFORMED THAT THE LOWER CONTROL ARM NEEDED TO BE REPLACED DUE TO SEVERE RUSTING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE HOWEVER, NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 161,000.
NHTSA complaint #11373016 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2017 KIA SEDONA. THE CONTACT STATED THAT THE DRIVER'S SIDE SLIDING DOOR FAILS TO OPEN. THE DOOR WOULD EITHER MAKE A POPPING NOISE AND DOES NOT OPEN OR IT OPENS THE RETRACTS BACK TO CLOSE. THE CONTACT STATED THAT THE PASSENGER SIDE SLIDING DOOR BEGAN TO EXHIBIT THE SAME ISSUE AT TIMES. THE CONTACT TOOK THE VEHICLE TO THE DEALERS (KIA OF DAYTON ADDRESS: 8560 TROY PIKE, HUBER HEIGHTS, OH 45424 PHONE: (937) 358-8822, MATT CASTRUCCI KIA ADDRESS: 3013 MALL PARK DR, DAYTON, OH 45459 PHONE: (855) 250-8987, AND KIA OF BEAVERCREEK ADDRESS: 2220 HELLER DR, BEAVERCREEK, OH 45434 PHONE: (937) 358-8793) WHO ALL HAVE EITHER ADJUSTED THE DOOR AND OR REPLACED THE MOTOR FOR THE DOOR A TOTAL OF APPROXIMATELY 6 TIMES WITHIN THE PAST 3 YEARS. THE HEADLIGHTS AND FOG LIGHTS SEEM TO BURN OUT AND NEED TO BE REPLACED AN EXCESSIVE AMOUNT OF TIME. THE LEFT TURN SIGNAL WOULD WORK INTERMITTENTLY, ALSO, WHILE THE VEHICLE WAS PARKED IN THE DRIVEWAY AND TURNED OFF, THE VEHICLE'S DRIVER SIDE HAZARD BEGAN TO FLASH AND THE HORN BEGAN TO SOUND OFF. THE CONTACT STATED THAT THEY RETURNED THE VEHICLE TO THE DEALER (KIA OF DAYTON ADDRESS: 8560 TROY PIKE, HUBER HEIGHTS, OH 45424 PHONE: (937) 358-8822) WHO STATED THAT BECAUSE OF AN AFTERMARKET HITCH WAS ATTACHED TO THE ELECTRICAL SYSTEM, BATTERY. THE WIRING HARNESS WAS REPLACED, HOWEVER, THE FAILURE PERSISTED. THE CONTACT STATED THAT THERE WAS A LOUD NOISE EMITTING FROM THE REAR OF THE VEHICLE. THE CONTACT TOOK THE VEHICLE TO THE DEALER (KIA OF BEAVERCREEK ADDRESS: 2220 HELLER DR, BEAVERCREEK, OH 45434 PHONE: (937) 358-8793) WHO STATED THAT THE SHOCKS AND CONTROL ARM FAILED AND REPLACED THE REAR SUSPENSION. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OPENED A CASE REGARDING THE MATTER. THE APPROXIMATE FAILURE MILEAGE WAS 24,000.
NHTSA complaint #11351516 — an unverified report by a vehicle owner.
PASSENGER SIDE RR CONTROL ARM RUSTED THROUGH WHICH CAUSED IT TO BEND AND CAUSED RR TIRE TO FOLD INWARD. HAD TO REPLACE RR CONTROL ARM, RR COIL SPRING AND SHOCKS ON BOTH SIDES WHICH WAS AFFECTED BY RUSTED CONTROL ARM. I BROUGHT IT IN TO REPAIR SHOP WHEN I NOTICED A LOUD THUMP WHEN GOING OVER A BUMP. THIS SHOULD BE A RECALL.
NHTSA complaint #11350941 — an unverified report by a vehicle owner.
WHILE WORKING ON MY 2008 KIA SEDONA, I DISCOVERED SEVERE PERFORATING CORROSION ON THE PASSENGER SIDE FRONT LOWER CONTROL ARM. I DISCOVERED THAT KIA HAD INITIATED A VOLUNTARY RECALL UNDER NHTSA CAMPAIGN NUMBER: 16V387000. I CONTACTED KIA AT 1-800-333-4542 TO SEE IF THEY WOULD APPLY RECALL SC133 TO MY CAR EVEN THOUGH IT IS NOT IN ONE OF THE IDENTIFIED STATES (ALTHOUGH VIRGINIA DOES USE ROAD SALT IN WINTER). AFTER I CALLED THEM TWICE AND SENT THE ATTACHED PICTURES THEY TOLD ME THEY WOULDN'T COVER IT AND THAT I WOULD HAVE TO PAY FOR A DEALERSHIP TO DIAGNOSE IT AND SEND THEM THEIR OPINION FOR THEM TO RECONSIDER. I DO NOT THINK THAT I SHOULD HAVE TO PAY ANYTHING OUT OF POCKET TO VERIFY WHAT THE PICTURES CLEARLY SHOW. THIS CORROSION COULD RESULT A BROKEN CONTROL ARM AND RESULT IN THE LOSS OF CONTROL OF THE VEHICLE, INCREASING THE RISK OF A CRASH. PLEASE CONTACT KIA FOR ME OR CHANGE THE CAMPAIGN TO MANDATORY AND EXPAND IT TO ALL STATES.
NHTSA complaint #11328700 — an unverified report by a vehicle owner.
WHILE ATTEMPTING TO ENTER TRAFFIC FROM OUR DRIVEWAY UPON ACCELERATION THE STEERING WHEEL SHOOK AND A LOUD "THUD" WAS HEARD WITHIN THE VEHICLE. MY WIFE WHO WAS DRIVING ATTEMPTED TO BACK THE VEHICLE INTO OUR DRIVEWAY BUT WAS UNABLE AS THE VEHICLE WAS UNRESPONSIVE. WHEN I GOT TO THE VEHICLE AND INSPECTED IT, I NOTICED THAT THE PASSENGER TIRE WAS TIPPED OUTWARD, SO I INSPECTED THE VEHICLE AND NOTICED THAT THE LOWER CONTROL ARM HAD SNAPPED AND WENT THROUGH THE TRANSAXLE RENDERING THE VEHICLE INOPERABLE. WHEN LOOKING AT OUR VEHICLE PAPERWORK WE REALIZED THAT THIS PARTICULAR PART WAS REPLACED DUE TO A RECALL IN 2016. WE CONTACTED THE DEALER WHO INFORMED US THAT WE WOULD NEED TO TAKE UP THE COMPLAINT WITH KIA DIRECTLY. WE DID SO AND WERE INFORMED THAT THERE WERE NO ACTIVE RECALLS ON THIS REPLACEMENT PART AND THAT THEY ONLY WARRANTIED THESE REPLACEMENTS FOR 12 MONTHS. WE WANTED TO ALERT YOU TO THIS ISSUE AS I FEEL THAT THIS KIND OF DAMAGE SHOULD NOT OCCUR TO A 3-YEAR-OLD REPLACEMENT PART ON A VEHICLE THAT ONLY GETS DRIVEN TO TAKE THE KIDS TO AND FROM SCHOOL DAILY.
NHTSA complaint #11315668 — an unverified report by a vehicle owner.