It’s been a 4 year battle. I received a bait and switch clone vehicle A Frankenstein!! The vehicle and vin are clones. The vehicle was delivered in the dark after hours during a time I was sick. Im also disabled. I had looked at the vehicle on the [XXX] website Hyundai Genesis lot then went and looked in person and test drove it. I was told it was a one owner vehicle out of Michigan. I purchased it two days later and traded in my perfect immaculate truck. I did not drive the vehicle until 4 days later and I noticed immediately the interior didn’t match. Warning lights were coming on. And when I got to my destination it all unfolded. I found receipts in the vehicle from the Lafayette In area that had a name on them. I tried to contact that person but was unsuccessful. I contacted the dealership over and over and over. I finally got ahold of a different salesman who sent me the original photos in their ad and they do not match the vehicle in my possession. Every seatbelt has a different year and date. There are other parts underneath that don’t make sense either. There are 3 warning lights on including traction and brakes. Immediately the brakes went bad. Paid $1200 to fix them and still not fixed. I don’t drive it unless I absolutely have to. It about made me crash into other vehicles that could have been fatalities if it wasn’t for my fast thinking. The vehicle has been pieced together and I guarantee you they did the same thing to the person who bought my trade in. That person is also in danger and I have pictures of that truck also underneath and motor etc for comparison and you need to investigate it as well as the vehicle in my possession that I try not to drive. This is an organized auto theft group spread out through multiple dealerships cloning vehicles and vins by swapping out the whole vehicle with flood salvage vehicles giving the salvage vehicle your vin identity affixing the stickers and vin plate to the salvage make it look like your car. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATIO
NHTSA complaint #11757161 — an unverified report by a vehicle owner.
The internal water pump failed, dumping a half gallon of antifreeze into the engine oil. This caused the engine to suddenly stall and lose all power while driving in the middle of active traffic, creating a severe crash hazard .
NHTSA complaint #11739238 — an unverified report by a vehicle owner.
Faulty catalytic converters. Ford has a CSP for the 2018 Lincoln mkx 3.7L engine and only included police driven Mkx's which is totally unfair when they're well aware that Faulty/failing emissions catalytic converters were installed on all of them and they fail and produce p0430 codes regardless of driving habits, I've never driven any of my vehicles harshly and maintain my vehicles, yet since I've owned this 2018 mkx since September of 2024, the rear catalytic converter had to be replaced and now the front catalytic converter is giving the same p0430 permanent code. Its bias of Ford to only extend police vehicles coverage and not regular consumers knowing that this emissions part is faulty because catalytic converters don't normally fail prematurely unless the parts are faulty. The original owner maintained this vehicle before me and I've maintained it since I've owned it, yet the catalytic converter has been replaced 3 times (carfax) which proves its Faulty. My 2005 Lincoln aviator had 303,000 miles before the engine blew, yet the catalytic converter had never been changed and I owned it for 15 years. I'd like an explanation from Ford as to why my 2018 Lincoln mkx 3.7L engine vehicle wasn't included in the CSP19M01. Ive owned a ford Explorer, Lincoln navigator and aviator that were built ford tough but this Lincoln mkx seems to be worse than a BMW. Thanking you in advance for your timely response. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11730994 — an unverified report by a vehicle owner.
My vehicle has had emissions vehicle since before I owned it up to now. The catalytic converter has been replaced 4 times which is unheard of. Its presently giving the same codes/issues. The last catalytic converter replacement was November of 2024. It has to be a computer programming issue as my mechanic express. Im asking that this be looked into by Ford. I've owned 1973 Ford Pinto as a teenager, a 1998 Ford Explorer, 2000 Lincoln navigator, 2005 Lincoln aviator and now this 2018 Lincoln mkx has been the only vehicle with this type of issue. Maintenance records can prove this vehicle has properly been maintained before and during my ownership. I only use Shell, sunoco and other top tier 87 octane gasoline in this vehicle and have records of that too. P0430 code has come back on even after replacing the purge valve twice, 2025 and last month 2026, then code p0430 came back stating catalytic converter smh.
NHTSA complaint #11729226 — an unverified report by a vehicle owner.
This automobile has a 3.7-liter engine manufactured by Ford Motor Company. We are the second owner of the vehicle. A dealer representative informed us the motor has an inherent defect while inspecting pinch weld failures. This engine, transversely mounted, was created whereby the chain driven water pump is located behind the front casing placing access on the passenger side of the vehicle. Water pumps have planned obsolescence and when these water pumps fail, the antifreeze drains into the engine crankcase mixing with the engine oil causing catastrophic failure of the engine within minutes of the water pump failure. This is a significant safety hazard causing the engine to seize and when at expressway driving could cause a serious accident due to the sudden loss of power and being stranded on the side of the road. There are approximately four (4) million vehicles manufactured by Ford and Mazda with the 3.5 and 3.7 liter transversely mounted engines. As the vehicles age, the water pump failure can occur between 120-150,000 miles rendering the vehicle incapacitated wherever the failure occurs. From my research, there is no prior warning of the failure. The cost to replace the pump is 2-3,000 USD and the engine is approximately 7,000 USD. Contacting the National Highway Traffic Safety Administration would be our only recourse in a remedy for this defect. The 2014 Lincoln MKX FWD/AWD remains a beautiful and a functional vehicle, the type you would want to retain for many years beyond its initial service interval. We would therefore request the National Highway Traffic Safety Administration investigate this matter and mandate the manufacturer implement a cost effective retrofit to replace the water pump prior to failure or issue a full recall of the vehicles, compelling the manufacturer to provide a fair market value buy back to the current owners of the vehicles. We have factual data to support this claim and the severity of the encounter when the pump fails.
NHTSA complaint #11692046 — an unverified report by a vehicle owner.
The contact owns a 2016 Lincoln MKX. The contact stated that while driving at an undisclosed speed, the vehicle lost automotive power. The check engine warning light was illuminated. The message "Coolant Overheated" was displayed on the digital display screen. The contact stated that the vehicle failed to restart as intended. The vehicle was towed to a local dealer, where it was diagnosed with an air intake valve fracture and abnormal engine oil consumption. The vehicle was not repaired. The local dealer related the failure to NHTSA Campaign Number: 24V635000 (Engine and Engine Cooling); however, the VIN was not included. The manufacturer was made aware of the failure. The failure mileage was approximately 54,000.
NHTSA complaint #11681794 — an unverified report by a vehicle owner.
I am reporting a serious mechanical defect in my 2008 Lincoln MKX involving the internal water pump. This vehicle uses the Ford 3.5L V6 Cyclone engine, where the water pump is mounted inside the engine and driven by the timing chain. My water pump failed unexpectedly, causing coolant to leak into the engine oil. This design flaw poses a serious safety risk due to potential engine failure while driving. This could lead to the engine seizing without warning, loss of power steering and braking, and increased risk of a crash. Ford and Lincoln are aware of this issue, and many owners have reported similar failures, but no recall has been issued. Repairs cost thousands of dollars and often require full engine replacement. This is a known design defect that puts drivers and passengers in danger. I urge NHTSA to investigate and mandate a recall before someone is seriously injured or worse. This failure is unpredictable, dangerous, and affects many vehicles using this engine platform
NHTSA complaint #11658100 — an unverified report by a vehicle owner.
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
The contact owns a 2018 Lincoln MKX. The contact stated that while driving at an undisclosed speed, the check engine warning light was intermittently illuminated. The vehicle was taken to a local independent mechanic, where the vehicle was scanned, and a fault code for the catalytic converter was retrieved. The local dealer was contacted and referred the contact to the manufacturer for assistance. Upon further investigation, the contact related the failure to an unknown NHTSA Campaign; however, the VIN was not included. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 75,000.
NHTSA complaint #11657452 — an unverified report by a vehicle owner.
Vehicle randomly dies while driving. Can happen at anytime and at any speed. No warning at all. Does not leave a check engine light so no code is recorded. Very dangerous. Otherwise vehicle runs well but is too dangerous to drive. All steering, acceleration, brakes, etc. are lost when it dies. Will immediately start back up if in park or neutral and foot on the brake. Again - DANGEROUS! This has been going on for over 6 months now. Some days all ok and other days can be multiple events.
NHTSA complaint #11628023 — an unverified report by a vehicle owner.
I have an oil consumption issue. There is a technical service Bulletin# 19-2243 indicating this is a known problem with my SUV. My Lincoln Protection Plan and Lincoln Corporate refuse to assist in replacing the engine.
NHTSA complaint #11585615 — an unverified report by a vehicle owner.
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
Catalytic converter internally failed on April 12th 2023 based on an initial check engine light Part# F2GZ-5E213-F converter assembly under ESP warranty @ 74,408. Returned back for check engine light 22, 888 miles later on 1/31/24 for check engine light . I was advised that although it was determined a part failure of catalytic converter , that it was my responsibility to pay for 2 catalytic converters, water pump and radiator for cost of $11k. Contacted Lincoln Conceirge they were unable to provide assistance .
NHTSA complaint #11570180 — an unverified report by a vehicle owner.
The contact owns a 2009 Lincoln MKX. The contact stated while driving 45 MPH, there was an abnormal sound coming from the front passenger’s side of the vehicle. The contact stated that the engine power reduced message was displayed and the wrench warning light was illuminated. The contact pulled over to allow the engine to cool down. The contact removed the oil cap and stated that the engine oil looked like chocolate milk. The contact took the vehicle Precision Tune to get the oil changed and was informed there was a major coolant leak. The vehicle was not repaired due to the cost. The manufacturer was made aware of the failure and the contact was informed to call the NHTSA Hotline for assistance. The approximate failure mileage was 125,000.
NHTSA complaint #11568601 — an unverified report by a vehicle owner.
The contact owns a 2009 Lincoln MKX. The contact stated while driving 45 MPH, there was an abnormal sound coming from the front passenger’s side of the vehicle. The contact stated that the engine power reduced message was displayed and the wrench warning light was illuminated. The contact pulled over to allow the engine to cool down. The contact removed the oil cap and stated that the engine oil looked like chocolate milk. The contact took the vehicle Precision Tune to get the oil changed and was informed there was a major coolant leak. The vehicle was not repaired due to the cost. The manufacturer was made aware of the failure and the contact was informed to call the NHTSA Hotline for assistance. The approximate failure mileage was 125,000.
NHTSA complaint #11568601 — an unverified report by a vehicle owner.
The contact owns a 2013 Lincoln MKX. The contact stated that the heating and A/C units had increased to high levels. The defroster was fogging up the windshields. The driver had a limited visibility of the roadway. Additionally, the vehicle was running hot. There were no warning lights illuminated. The vehicle was taken to an independent mechanic, and the contact was informed that the failure was due to the thermostat and the center head module. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The approximate failure mileage was 70,000. The VIN was not available.
NHTSA complaint #11562084 — an unverified report by a vehicle owner.
While driving on interstate 271/480 my check engine light started flashing and my car suddenly died putting me in harms way as I tried navigating 3 lanes to get to the berm. It was towed to 2 different Lincoln dealerships where they both confirmed the engine lost compression and would need a full replacement. This vehicle is only a 2017 and 100K miles and shouldn't have total engine failure at that age. I read articles on NHTSA investigating Ford engines and feel this may have a similar engine issue and is worth investigating. Please let me know how I can assist.
NHTSA complaint #11547966 — an unverified report by a vehicle owner.
I have spent numerous (more than 3 major problems) For example, a lot of dollars fixing water pump. The design is messed up where they place the water pump. Thousands in labor. The electric driver control malfunction and tire pressure is always lit. This occurred on drive home from brake recall fix. The engine stalls and also leaks. The seat moves sometimes without me wanting it to. The emergency brake slams on and stops and locks the car when in drive or reverse. Lincoln has been zero help and gave false promises.
NHTSA complaint #11534597 — an unverified report by a vehicle owner.
Entering I-294 express ramp, vehicle was not accelerating beyond 40mph. then as I entered highway it shut down completely. I coasted to the right shoulder. The dash displayed a "low oil pressure" alert. So I did not attempt to restart the car. When I had it towed home, I checked the oil level and it was full. Nothing like this happened before. The vehicle is almost 12 years old with 167,000 miles. Had this happened in traffic on the expy, I could have been creamed by other cars or a truck. I am going to the dealer today to investigate but this seems like an anomaly where the engine shuts down because the computer thinks there is a catastrophic failure that is not really happening.
NHTSA complaint #11528289 — an unverified report by a vehicle owner.
Engine shutoff suddenly while driving, mainly on freeways & roads that have long downhills, while foot is off the gas pedal. But it happens on flat roads also. The stability control lights comes on, & I have to pull over with residual speed put suv in park, turn engine button off & wait for seat to return to neutral position then restart. This had happened at least 12 times & mostly in dry conditions while driving straight with no lane changes. Dealer could not duplicate & find the problem, visited them 4 times so far. Otherwise it will not start the engine.
NHTSA complaint #11523780 — an unverified report by a vehicle owner.
The contact owns 2017 Lincoln MKX. The contact stated that while driving at various speeds, the vehicle lost motive power and stalled without warning. The contact stated that the failure also occurred while driving at highway speeds. After restarting the vehicle, the vehicle would operate normally. The contact stated that during the failure, the check engine and traction control warning lights were illuminated. The vehicle was taken to the local dealer who was unable the determine the cause of the failure. The vehicle was not repaired. The manufacturer was not yet contacted. The failure mileage was 58,000.
NHTSA complaint #11514440 — an unverified report by a vehicle owner.
The major problem occurred right after purchase as check engine light came on. The dealership was no help and refused to take vehicle back. The vehicle is nice looking but the mechanical is a lemon. I purchased this in 2020 and paid $24000. It’s a 2016 Lincoln mkx. I repaired problems and due to covid and my lifestyle I rarely traveled. I have more medical issues and require more frequent doctor visits. I never went back to Brennegen after not standing by this vehicle shortly after purchase. I just tried to focus on the positive and started doing business elsewhere. I maintained proper service. Brennegen did not disclose active recall before purchase. Since purchase I have repaired two problems brakes, and fire risk to engine. At this months regular oils change my current mechanic Dahl ford said the water pump was leaking. The estimated repair is $5000. I paid just to have it diagnosed yesterday as I have not $5000. I followed their advice and parked this. My vehicle is currently not drivable. I investigated and discovered Lincoln Ford has several class action lawsuits filed against them. Many consumers have the water pump problem and unfortunately Lincoln was well informed of this since 2007 and purposely have not fixed the issue. Yet currently many consumers like me are in danger of eminent engine failure and catastrophic failure of Lincoln vehicles. The cost is far more expensive for many and consumers should not be victims of lemons and fraud. Lincoln knew and currently knows of problem. They denied to buy back my vehicle or repair it. The case was just filed yesterday and Lincoln denied it in less than 12 hours. Without any Investigation Or explanation they just told the other department rep to call me back and deny my complaint. I am not the only o e and lawyers are now involved in class action . Please help me start o e I. My area or get Lincoln to stand behind their advertisement as this is a blatant lie. The water pump is too expensive to fix. Please help!
NHTSA complaint #11507461 — an unverified report by a vehicle owner.