36 of the 535 complaints filed about the Mazda MAZDA5 are about the body and structure — 7% of everything owners reported. The worst model year for it is 2012.
36
Complaints
7%
Share of all complaints
4
Crashes
1
Fires
STRUCTURE:BODY:DOOR:HANDLE:EXTERIOR
All of the door handles and locks have loosened and fallen off. Sliding door will not latch now. Hatch on rear has lost suspension.
NHTSA complaint #11697156 — an unverified report by a vehicle owner.
STRUCTURE:BODY
The driver door handle stopped functioning on a 7-year-old low milage (<25k) Mazda 5. The malfunction is common among Mazda's and can be easily found when searching the internet. A small groove on the internal door handle mechanism breaks off and lets the spring pulling the handle back slip out. In most cases, this causes the door to be unable to open (from the outside or inside). However, in my case, the door would not latch closed anymore. Having a driver side door not close while driving is a safety issue and a vehicle where the door does not stay closed should not be operated. This problem is known to Mazda and a recall was issued for certain Mazda models in the past - but not for the 2014 Mazda 5. (see this web-site for a description: https://www.realmazdaparts.com/blog/mazda-door-handle-problems) This issue came up without warning, leaving us on a trip with a door that was suddenly not latching closed anymore. Therefore, this is a safety hazard that may arise on any moment and Mazda should address it by replacing the internal part of the door handle with one that is not subject to premature failure.
NHTSA complaint #11438606 — an unverified report by a vehicle owner.
STRUCTURE:BODY
REAR-ENDED WHILE STOPPED BY TRUCK GOING UNDER 20 MPH. OUR HEADS STRUCK HEADRESTS AND DRIVER AND FRONT PASSENGER SEATS INSTANTLY RECLINED BACK ONTO FRONT OF CHILDREN'S CAR SEATS. THEY'RE LEGS WOULD HAVE BEEN CRUSHED AT THE KNEES IF THEY WERE IN THE ACCIDENT. OUR NECKS WERE SORE FROM WHIPLASH.
NHTSA complaint #11416664 — an unverified report by a vehicle owner.
STRUCTURE:BODY
THERE IS MAJOR LEAKING FROM MULTIPLE UNKNOWN SOURCES, ONE PLACE THE WATER HIDES IS IN THE SPARE TIRE WHEEL WELL AND IT WAS NOT EVIDENT AT FIRST AS TO WHY THE CAR WAS MOLDING ON THE INSIDE. IT HAS TERRIBLE MICROBIAL GROWTH THAT IS EVIDENT AND I CAN ONLY IMAGINE WHAT I CANT SEE. THE CAR TO MY KNOWLEDGE HAS NEVER BEEN IN ANY ACCIDENT TO CAUSE THIS. HAD THE HEATER CORE REPLACED BECAUSE I WAS TOLD THAT COULD BE A REASON WHY THERE IS WATER IN FLOOR , IT WAS REPLACED AND I WAS INFORMED THAT THERE WAS NOTHING WRONG WITH THE ORIGINAL ONE.. THAT WAS A YEAR AGO, AND IT HAS ONLY GOTTEN WORSE . WHEN IT RAINS THE CAR IS SOAKED EVEN WHEN THE WATER THAT IS IN THE WHEEL WELL IS SUCKED UP... I HAVE SEEN OTHER SIMILAR COMPLAINTS ONLINE, I JUST DON'T KNOW WHAT TO DO . I HAVE CHILDREN ONE THAT HAS AUTISM AND ASTHMA AND THIS IS MY ONLY SOURCE OF TRANSPORTATION .... INSURANCE CLAIM WAS FILED AND THEY COVERED A CARPET CLEAN... THE SOURCE(S) IS NOT FIXED OR KNOWN!! THE SUNROOF LINES HAVE BEEN RULED OUT AS WELL THEY ARE CLEAN...
NHTSA complaint #11378495 — an unverified report by a vehicle owner.
STRUCTURE:BODY
IT'S VERY COMMON IN THE MAZDA 5 CARS FOR THE EMISSION COMPONENTS TO FAIL OFTEN AND AFFECTS THE FUEL ECONOMY WHICH CAUSES LOSS OF FUEL, MONEY ETC. IT'S ALSO A SAFETY CONCERN AS THE EVAP LEAKS COULD RELEASE FUEL VAPORS TO THE ATMOSPHERE AND POLLUTING IT. AS WELL AS FIRE HAZARDS DUE TO THE FUEL LEAKS. I'VE NOTICED MANY CUSTOMERS APPROACHING THE DEALER DUE TO THIS PROBLEM WHICH KIND OF GIVES US THE FEELING THAT THIS A VERY COMMON ISSUE WITH THE MAZDA5 VEHICLES.
NHTSA complaint #11301036 — an unverified report by a vehicle owner.
STRUCTURE:BODY
SIDE SLIDING DOORS WILL OPEN WHILE DRIVING, CREATING A SAFETY HAZARD TO PASSENGERS.
NHTSA complaint #11276872 — an unverified report by a vehicle owner.
STRUCTURE:BODY
REAR SLIDING DOORS OF MAZDA 5 ARE FREEZING SHUT WHEN PULLING ON HANDLE DOOR OPENS SLIGHTLY AND FRREZES. DOOR THEN CANNOT BE OPENED OR CLOSED AND THEN HAVE TO DRIVE CAR WITH A PARTLY OPENED REAR DOOR. THIS IS HAPPENING ON BOTH REAR DOORS. THE VEHICLE WAS PARKED DURING THE DAY IN A CARPARK. THIS HAS NOW HAPPENED ON 6 SEPARATE OCCASIONS AND IS VERY UNSAFE. DOOR LATCH IS FREEZING AND WILL NOT OPEN OR CLOSE REAR SLIDING DOORS. DOOR WILL START TO OPERATE NORMALLY ONCE CAR IS DRIVEN INTO A HEATED GARAGE AND RETURNS TO ABOVE FREEZING TEMPERATURES.
NHTSA complaint #11175161 — an unverified report by a vehicle owner.
STRUCTURE:BODY
SLIDING PASSENGER DOOR WILL NOT LATCH. WILL OPEN WHILE DRIVING.
NHTSA complaint #11165848 — an unverified report by a vehicle owner.
STRUCTURE:BODY
WHILE DRIVING DOWN THE HIGHWAY MY DRIVER SIDE SLIDING DOOR FLEW OPEN WITH MY 5 AND 3 YEAR OLD IN THE CAR. WHEN I PULLED OVER AND TRIED TO CLOSE IT I COULD SEE THAT THE LATCH WAS FROZEN OPEN. I COULD NOT GET IT TO LATCH AGAIN UNTIL THE TEMPERATURE HAD BEEN WARMER FOR HALF THE DAY. IT HAS BEEN COLDER THAT 25 DEGREES FOR THE LAST 3 DAYS.
NHTSA complaint #11151171 — an unverified report by a vehicle owner.
STRUCTURE:BODY
I WAS DRIVING THE VEHICLE, MADE A U TURN AND SUDDENLY ALL LIGHTS ON THE DASHBOARD WENT OFF AND THE VEHICLE STARTED TO TURN ON AND OFF WITH NO KEY IN THE IGNITION AND CAUGHT FIRE. I HAD PARKED THE VEHICLE ON THE SIDE ROAD ON A CITY STREET.
NHTSA complaint #11098387 — an unverified report by a vehicle owner.
STRUCTURE:BODY
LIFT GATE SUPPORTS - URGENT SAFETY RECALL RECEIVED- CARDINALE MAZDA PEORIA, AZ, REFUSES TO SCHEDULE REPAIRS-
NHTSA complaint #11067384 — an unverified report by a vehicle owner.
STRUCTURE:BODY
LIFTGATE STRUTS WHICH ACCORDING TO MAZDA WERE REPLACED PURSUANT TO RECALL FAILED CAUSING LIFTGATE TO FALL RESULTING IN MINOR INJURY TO MY HAND.
NHTSA complaint #11060932 — an unverified report by a vehicle owner.
STRUCTURE:BODY
WHEN THE TEMPERATURE IS BELOW FREEZING, THE DOOR DOES NOT LATCH. I BEGAN TO DRIVE THE VEHICLE AND THE DOOR SLID OPEN WITH MY CHILD IN THE SEAT CLOSEST TO THE DOOR. THERE IS A RECALL FOR THIS VERY ISSUE ON THE 2006 MAZDA 5
NHTSA complaint #11058439 — an unverified report by a vehicle owner.
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2012 MAZDA 5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V644000 (STRUCTURE); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO THE MAZDA DEALER (MATTHEWS MAZDA; 3013 OLD VESTAL RD B, VESTAL, NY 13850; (607) 729-6261) WHERE IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS CONTACTED AT 800-222-5500 AND DID NOT KNOW WHEN THE PARTS WOULD ARRIVE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
NHTSA complaint #10992826 — an unverified report by a vehicle owner.
STRUCTURE:BODY
WHILE TRYING TO OPEN THE PASSENGER SIDE SLIDING DOOR IN THE WINTER THE HANDLE OF THE DOOR BROKE. A PLASTIC CONNECTOR ON THE FORWARD SIDE OF THE HANDLE, INSIDE THE DOOR BROKE OFF. AS I CALLED TO GET A QUOTE ON REPAIR I HEARD THAT THIS HAPPENS ALL THE TIME. ONLY AFTER I GOT A RECALL FOR A PLASTIC PIECE ON THE LIFT GATE DID IT OCCUR TO ME THAT THIS IS A SAFETY ISSUE. IT IS NECESSARY TO HAVE A WORKING DOOR HANDLE AND ONE THAT WILL WORK IN ALL CIRCUMSTANCES.
NHTSA complaint #10985826 — an unverified report by a vehicle owner.
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2013 MAZDA 5. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V644000 (STRUCTURE) WAS RECEIVED IN SEPTEMBER OF 2013. AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE PROVIDED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
NHTSA complaint #10981677 — an unverified report by a vehicle owner.
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2013 MAZDA 5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V644000 (STRUCTURE). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. ...UPDATED 05/11/17 *BF.. ...UPDATED 06/13/17 *BF UPDATED 10/13/2017 *JS
NHTSA complaint #10958028 — an unverified report by a vehicle owner.
STRUCTURE:BODY
REAR SLIDING DOORS WILL NOT CLOSE IN COLDER TEMPERATURES THEY OPEN FINE AND THEN WILL NOT CLOSE, MEANING THE DOORS WILL NOT LATCH AND CAN COME OPEN WHILE DRIVING AND WILL NOT LOCK OR ALLOW SETTING THE ALARM FUNCTION WHEN PARKING. HAS HAPPENED MULTIPLE TIMES WHILE COLD,HAVING TWO KIDS THAT RIDE IN THE BACK MY DOORS SHOULD NO COME OPEN ON THE HIGHWAY.
NHTSA complaint #10944381 — an unverified report by a vehicle owner.
STRUCTURE:BODY
REFERRING TO A DECEMBER 18, 2006 RECALL NHTSA CAMPAIGN ID NUMBER: 06V463000. REGARDING A PROBLEM WITH THE SLIDING DOOR COMING OPEN WHEN DRIVING DURING COLD WEATHER. MY VEHICLE HAS THIS PROBLEM WHICH IS GRADUALLY BECOMING WORSE AS TIME GOES BY. MAZDA SAYS MY VIN # WAS NOT INCLUDED SO THEY WILL NOT FIX IT UNDER THE RECALL. IF THAT IS THE CASE AND THEY WERE AWARE OF THE PROBLEM WHEN MY VEHICLE WAS MANUFACTURED, AM I NOT CORRECT IN ASSUMING THAT THIS MODIFICATION SHOULD HAVE BE RECTIFIED BEFORE THE VEHICLE WAS SOLD. I THINK MAZDA SHOULD BE LIABLE TO INCLUDE MY VEHICLE IN AS PART OF THIS RECALL. I LIVE IN UTAH.
NHTSA complaint #10937515 — an unverified report by a vehicle owner.
STRUCTURE:BODY
WHEN TEMPERATURES DROP BELOW FREEZING, REAR SLIDING DOORS HAVE DIFFICULTY LATCHING TO THE POINT WHERE THEY CAN'T BE PROPERLY CLOSED. THIS EXACT ISSUE IS DESCRIBED IN RECALL #06V463000 FOR WHICH MY VEHICLE'S VIN/YEAR IS NOT INCLUDED. I WOULD LIKE MY VEHICLE TO BE INCLUDED IN THIS RECALL SO I CAN HAVE THE ISSUE ADDRESSED BY THE DEALER.
NHTSA complaint #10936154 — an unverified report by a vehicle owner.