59 of the 535 complaints filed about the Mazda MAZDA5 are about the suspension — 11% of everything owners reported. The worst model year for it is 2006.
59
Complaints
11%
Share of all complaints
1
Crashes
0
Fires
SUSPENSION
THE TCM FAILED ON THE CAR AND IT IS A VERY COMMON THING. THE DESIGN SET THE MODULE IN A LOCATION THAT OVERHEATS AND MALFUNCTIONS WHEN CONNECTION IS LOST WITH MECHANISMS THAT WARP UNDER HEAT, THE COST TO REPAIR AT THE DEALERSHIP WAS EXTREMELY EXPENSIVE
NHTSA complaint #11475344 — an unverified report by a vehicle owner.
SUSPENSION
SINCE PURCHASE FROM DEALER, THE TIRES CONSISTENTLY DEVELOPED EDGE WEAR /CUPPING ON THE INNER EDGE OF BOTH FRONT AND BACK. THE FIRST SET WERE REPLACED AFTER APPROX 23K MILES. AFTER APPROX 25K MILES THE SAME PATTERN OF WEAR HAD OCCURRED FRONT AND BACK. AT FIRST WHEN THE CAR WAS PURCHASED, ALIGNMENT WAS INSPECTED AND I WAS TOLD THE MATTER WAS PROBABLY DUE TO POOR TIRES. WITH THE SAME PROBLEM OCCURRING AGAIN, I'VE CONTACTED MAZDA FOR ASSISTANCE.
NHTSA complaint #11122694 — an unverified report by a vehicle owner.
SUSPENSION
I BOUGHT 4 KUMHO TIRES SIZED 205 50R17 FOR THIS CAR IN SEPTEMBER OF 2015. IN AUGUST OF 2017, AT ABOUT 25000 MILES ON THE TIRES, ONE OF THEM DEVELOPED WHAT WE LATER LEARNED WAS A BELT SEPARATION. THE SYMPTOMS WERE A SEVERE VIBRATION, AND SEVERE PULL. WE REPLACED TWO OF THE TIRES. 10 MONTHS LATER THE CAR DEVELOPED EXACTLY THE SAME SYMPTOMS, AND IT WAS DISCOVERED THAT ANOTHER OF THE TIRES HAD A BELT SEPARATION. I REPLACED ALL 4 TIRES WITH ANOTHER BRAND. I CALLED KUMHO TO REPORT THE ISSUE, AS THEY CLEARLY HAD A BAD RUN OF TIRES FOR ME TO HAVE TO OUT OF ONE SET. THE PERSON ANSWERING THE PHONE (WARRANTY DEPARTMENT) INSISTED THAT 'BELT SEPARATIONS ARE COMMON', THAT THE RECENT RECALL WAS A "VOLUNTARY RECALL BECAUSE THE ENGINEERS JUST WANTED TO SEE THE TIRES'. I ASKED TO SPEAK TO SOMEONE IN THEIR SAFETY OR ENGINEERING DEPARTMENTS. SHE SAID "WE DON'T HAVE ANYONE LIKE THAT".
NHTSA complaint #11103068 — an unverified report by a vehicle owner.
SUSPENSION
FRONT SWAY BAR BUSHINGS WERE REPLACED NO LESS THAN 3 TIMES BY THE DEALER UNDER WARRANTY. THE SYMPTOM IS A CLUNKING OR THUMPING NOISE ON ROUGH OR WASHBOARDED ROADS. THE SWAY BAR IS .908 INCHES IN DIAMETER AND THE WALL THICKNESS OF THE BUSHINGS IS APPROXIMATELY .25 INCHES. THEY ARE RUBBER FROM MAZDA AND APPARENTLY, CHANGING THEM EVERY 20K MI OR SO ARE NOT ADEQUATE FOR THE APPLICATION. SEEMS THAT THERE IS A KNOWN ISSUE BY MAZDA FOR THIS BUT ONE OF THE BUSINING THAT WAS JUST REMOVED 2/3/18 WAS TORN NEARLY IN HALF ACROSS BETWEEN THE SWAY BAR AND THE CROSS MEMBER. IF THESE WERE IGNORED AND THE BUSHINGS COMPLETELY FELL OUT OF THE BRACKETS THER WOULD BE ENOUGH MOVEMENT OF THE SWAY BAR TO CAUSE INTERFERENCE IN STEERING THE VEHICLE DUE TO THE FULLY ARTICULATED DESIGN OF THE SWAY BAR ENDLINKS. THIS HAS THE POTENTIAL TO BE A DEADLY ISSUE.
NHTSA complaint #11071711 — an unverified report by a vehicle owner.
SUSPENSION
2008 MAZDA 5. CONSUMER WRITES IN REGARDS TO SYSTEMIC PROBLEMS WITH VEHICLE TRANSMISSION. *LD THE CONSUMER STATED THE REAR SHOCK MOUNTS AND THE OIL ASSEMBLY HAD TO BE REPAIRED. THE WHEEL RIMS CORRODED INTERNALLY, ALLOWING AIR TO LEAK FROM THE TIRES. THE IGNITION SWITCH AND TRANSMISSION FAILED. UPDATED 08/23/2017
NHTSA complaint #11005668 — an unverified report by a vehicle owner.
SUSPENSION:REAR
TL* THE CONTACT OWNS A 2006 MAZDA 5. WHILE DRIVING VARIOUS SPEEDS, AN ABNORMAL NOISE WAS HEARD IN THE REAR OF THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, BUT THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE LOCAL DEALER AND MANUFACTURER WERE NOT CONTACTED. THE FAILURE MILEAGE WAS APPROXIMATELY 126,481.
NHTSA complaint #11012676 — an unverified report by a vehicle owner.
SUSPENSION
THE CAR HAS LESS THAN 68,000 MILES. DIAGNOSED AS ALL SUSPENSION NEEDING TO BE REPLACED. THE MECHANIC DIAGNOSING SAID, " I WOULDN'T LET MY MOM DRIVE THAT CAR" AND THAT THE SUSPENSION COULD BLOW OUT AT ANY TIME WHILE DRIVING. ALL THE ARMS OF THE SUSPENSION ARE BAD/HAYWIRE AND NEED TO BE REPLACED. I NOTICED THAT OTHER 2007 MAZDA 5S HAVE BEEN RECALLED FOR THE SAME PROBLEM. HOW I WOULD WISH THAT SOMEONE WOULD PLEASE CHECK IF THIS 2007MAZDA5 SHOULD ALSO BE RECALLED-EVEN THOUGH IT WAS MANUFACTURED IN A DIFFERENT TIMEFRAME THAN THOSE CURRENTLY IN RECALL. IT'S A POSSIBILITY YOU KNOW. PLEASE HELP. THERE IS A VERY LOUD RATTLING SOUND, THUDDING OF TIRES WHEN DRIVING AT ANY SPEED AND THE BACK TIRES DON'T FOLLOW OR "ROTATE" WHEN TURNING-THEY "SWING" AND STAY STILL, AS IF THEY LOCK. ALSO, THE CAR FLOODS EXTENSIVELY WHEN IT RAINS.
NHTSA complaint #10959626 — an unverified report by a vehicle owner.
SUSPENSION
TAKATA RECALL MY FUEL TANK WAS CONTAMINAT WITH WATER AND BLACK GOOK I PAYED $900.00 TO HAVE IT FIXED WILL THE PROBLEM IS STILL THERETHENMY AIRBAG LIGHT KEEPS BLINKING ON AND OFF AND MY SUSPENCION IS OFF AS WELL THEN I PAYED $923.40 FORA RENTAL ALL THIS WAS PAYED OUT OF POCKET
NHTSA complaint #10934751 — an unverified report by a vehicle owner.
SUSPENSION
MAZDA 5 STARTED MAKING RATTLING NOISES WHENEVER I DRIVE OVER A ROUGH ROAD. I GOOGLED THE PROBLEM AND FOUND OUT IT'S VERY COMMON IN MANY CARS BUILT AFTER 2005 AND THE SOLUTION IS TO REPLACE THE SWAY BAR BUSHING. THIS WILL HAPPEN TO EVERY MAZDA 5 AND SIMILAR I.E MAZDA 3. MAZDA KNOW THERE IS A ISSUE AND NO RECALL. THE BAD BUSHING AFFECTS THE STEERING TO FEEL LESS PRECISE THAN IT USUALLY DOES, SINCE THE SWAY BAR MOVES AROUND TERRIBLY. AS THE VEHICLE CORNERS, THE CAR FEEL LESS STEADY, WITH POOR HANDLING. THERE IS A TSB OUT FOR THIS PROBLEM BULLETIN NO: 02-002/11
NHTSA complaint #10821820 — an unverified report by a vehicle owner.
SUSPENSION
GOING DOWN THE ROAD AND ALL OF A SUDDEN IT SOUNDS LIKE A ROCK BANGING IN THE REAR DRIVER SIDE WHEEL WELL. IT TURNS OUT TO BE A BROKEN SHOCK MOUNT. THIS IS THE SECOND ONE THAT HAS BROKEN. ONE BROKE AT ~80,000 MILES AND NOW THIS AT ~120000. SEARCH THE INTERNET AND IT IS A KNOWN PROBLEM.
NHTSA complaint #10746183 — an unverified report by a vehicle owner.
SUSPENSION
SINCE I PURCHASED THIS VEHICLE IN 2009, I HAVE REPLACED VARIOUS SUSPENSION COMPONENTS NUMEROUS TIMES, ONLY TO HAVE A CONTINUAL 'CLUNKING' SOUND FROM THE REAR END. I WILL NEVER RECOMMEND OR PURCHASE ANOTHER!
NHTSA complaint #10725906 — an unverified report by a vehicle owner.
SUSPENSION
KEPT HEARING A RATTLING NOISE COMING FROM REAR DRIVER'S SIDE, TOOK THE CAR IN TWO TIMES B/C OF THIS. TURNED OUT TO BE A PROBLEM WITH THE REAR SEAT RUBBER BUSHING WHICH IS REQUIRING THE DEALER TO GRIND THE ARCH WELD ON THE SPRING COIL. THERE IS A SERVICE BULLETIN ABOUT THIS VERY PROBLEM, WHICH INDICATED THAT THEY HAVE REDESIGNED THE PARTS IN NEWER MODELS SO THIS DOES NOT HAPPEN. I FEEL THAT THIS IS A DESIGN PROBLEM FOR WHICH I HAVE TO PAY FOR THE REPAIR AND THAT IT IS NOT DUE TO NORMAL WEAR AND TEAR ON THE CAR. IT SEEMS TO ME THAT THEY SHOULD FIX THE PARTS DUE TO THEIR FAULTY MANUFACTURING/DESIGN?
NHTSA complaint #10585405 — an unverified report by a vehicle owner.
SUSPENSION
I HAD 3,000 MILES ON MY 2012 MAZDA 5 WHEN I FIRST COMPLAINED TO A MAZDA DEALER THAT MY CAR WOULD WOBBLE WHEN GOING FORWARD INTO A RIGHT TURN AND IN REVERSE WHEN MAKING A LEFT TURN.'SOMETHING' WOULD ALWAYS CORRECT THE PROBLEM FOR A WHILE WHEN I COMPLAINED DURING MULTIPLE OIL CHANGES. RECENTLY AT 25,000 MILES A DEALER FINALLY TOLD ME MY ROTORS WERE OUT OF ROUND SO THEY WERE GOING TO GROUND THEM DOWN TO MAKE THEM STRAIGHT. I REQUESTED A REPLACEMENT BUT THEY SAID NO. I WOULD NOT EXPECT NOR HAVE I EVER SEEN ROTORS WEAR DOWN BEFORE YEARS OF SERVICE. THERE IS NOW A PERCEPTION OF SKIDDING FOR A SECOND WHEN I GO AROUND A CORNER THAT I HAVE FELT TWICE SINCE THE ROTORS WERE SUPPOSEDLY MADE EVEN. THE CAR IS UNDER WARRANTY. HAS ANYONE ELSE HAD THIS PROBLEM? IS THIS A SAFETY ISSUE? I FEEL UNSAFE AS THE CAR HAS ALWAYS HAD A BALANCE PROBLEM. THE DEALER I BOUGHT THE CAR FROM SAID HE DOESN'T FEEL OR SEE A PROBLEM AND REFUSES TO REPLACE THE ROTORS EVEN THOUGH THE PROBLEM HAS BEEN THERE SINCE I BOUGHT THE CAR. IS THERE ANYTHING I NEED TO WORRY ABOUT OR DO? UPDATED 09/05/13
NHTSA complaint #10536591 — an unverified report by a vehicle owner.
SUSPENSION
UPDATE - TIRE WEAR/SUSPENSION. I CONTACTED MAZDA USA VIA E-MAIL ON 5/31/13. I RECEIVED A RESPONSE CONCERNING THIS MATTER AND WAS GIVEN A CANNED RESPONSE BUT IT WAS BASICALLY "SORRY FOR YOUR LUCK" YOU WILL NEED TO TAKE TO A MAZDA DEALER TO SEE WHAT STEPS "YOU" CAN TAKE TO ENSURE A BETTER LIFE FOR YOUR VEHICLE AND TO TRY TO AVOID SUCH COSTLY REPAIRS. THERE WAS NO OFFER TO ASSIST. I CALLED THE REP AND WAS BASICALLY TOLD THE SAME THING. I ASKED HOW MANY REPORTS OF THE ALIGNMENT/TIRE WEAR ISSUES WERE REPORTED TO THEM AND WAS TOLD THEY WOULD NOT PROVIDE THAT INFORMATION. I'VE RE-CHECKED NHTSA'S WEB PAGE AND NOTED THESE ISSUES FROM 2006 TO 2011 MODELS ARE HEAVILY DOCUMENTED. PAGES AND PAGES OF THE SAME PROBLEM EXISTS. WITH THE UNEVEN TIRE WEAR OF MAZDA 5 VEHICLES HAPPENING TO THE INNER WALL OF THE TIRES, A REGULAR DRIVER CAN NOT SEE, THE OUTSIDE OF THE TIRE APPEARS TO HAVE PLENTY OF TREAD, WHILE THE INSIDE OF THE TIRE IS PRACTICALLY BALD. THIS CAUSES POTENTIAL BLOW OUTS, AND DRIVING HAZARDS - BOTH MY BLOW OUTS - INNER WALL WEAR! PLEASE HELP ASAP!
NHTSA complaint #10515084 — an unverified report by a vehicle owner.
SUSPENSION
PURCHASED 06 MAZDA 5 TOURING IN 8/2007 - HAD FIRST PROBLEM WITH TIRES - HAD BLOW OUT ON HIGHWAY - PULLED OFF ROAD - HUSBAND CAME AND NOTED THE INNER WALL OF TIRE WAS WORN BADLY AND BLEW - ON OUTSIDE TIRES APPEAL FINE BUT WAS TOLD ALL 4 TIRES NEEDED REPLACED DUE TO WEAR ON INNER WALLS. REPLACED - 1.5 YEARS LATER - SAME INNER WALL WEAR ISSUES - REPLACED TIRES. 1 YEAR LATER - REPLACE FRONT STRUTS - 6 MONTHS LATER - REPLACED FRONT TWO TIRES DUE TO INNER WALL WEAR. 1 YEAR LATER REPLACE ALL FOUR TIRES DUE TO INNER WALL WEAR - TOLD TODAY THAT I WILL NEED NEW TIRES ONCE AGAIN.... SAME ISSUE, INNER WALL WEAR - ALSO TOLD I WILL NEED NEW FRONT AND REAR SUSPENSION. PER MULTIPLE SITES, THIS APPEARS TO BE AN ONGOING ISSUE AND CREATES SAFETY RISKS.... NEEDS TO BE ADDRESSES BY MAZDA ASAP!
NHTSA complaint #10514521 — an unverified report by a vehicle owner.
SUSPENSION
LOUD CLUNKING NOISE IN LEFT/FRONT OVER UNEVEN SURFACE. WORSE DURING COLD WEATHER. CHECKED BY INDEPENDENT DEALER THEN BY MAZDA DEALERSHIP. TOLD SWAY BAR BUSHINGS WERE THE PROBLEM. CAR WAS UNDER WARRANTY AT TIME OF INITIAL COMPLAINT, BUT TECHNICIAN WAS UNABLE TO HEAR IT. [BUSHING WARM BY THE TIME I GOT TO DEALER]. CLAIM MADE TO MAZDA TO REPAIR UNDER WARRANTY BUT WAS DECLINED. INTERNET SEARCH SHOWS THIS TO BE A KNOWN PROBLEM ON THIS MODEL.
NHTSA complaint #10501829 — an unverified report by a vehicle owner.
SUSPENSION
MAZDA5 2008 WEARING INSIDE OF TIRES PREMATURELY AND CUPPING. OUTSIDE EDGE OF TIRES REPORTED TO STILL HAVE 15000 MILES LEFT OF USE. SECOND SET OF TIRES PURCHASED WITH SAME PROBLEM. GRINDING NOISE EVERY TIME DEALER ROTATED AND ALIGNED THE TIRES EVERY 5K MILES DURING OIL CHANGE. I WAS ACCUSED OF NOT ROTATING TIRES ENOUGH; HOWEVER, NOW THEY ADMIT THE ALIGNMENT IS A COMMON PROBLEM WITH MAZDA5. DEALER ONLY RECOMMENDS I GET A "SPECIAL" GERMAN ENGINEERING STYLE ALIGNMENT THAT COSTS $89 EVERY 10K MILES. I AM FORCED TO PAY FOR THEIR POOR DESIGN.
NHTSA complaint #10496132 — an unverified report by a vehicle owner.
SUSPENSION
TIRES MAKE NOISE AT 25+MPH. ALSO TRIED TO ROTATE THEM, BUT THE INSIDE THREAD WORN UNEVENLY (ALSO MENTIONED HERE BY OTHERS). THE TIRE SHOP SAID THAT SHOCKS NEED TO BE REPLACED, CALLED MAZDA, BUT THEY DON'T COVER SHOCKS/STRUTS UNDER POWER TRAIN PROTECTION. ALSO A MAJOR CLUNK AT FRONT SUSPENSION, MECHANICS CAN'T FIGURE OUT.
NHTSA complaint #10489558 — an unverified report by a vehicle owner.
SUSPENSION
REAR TIRES (TOYO, SIZE 205-50R17) BECAME NOTICEABLY NOISY, AT SPEEDS OF APPROXIMATELY 25 MPH & ABOVE) DUE TO CUPPING (LOW SPOTS AND HIGH SPOTS) WEAR ON INSIDE EDGE OF TIRES. I TOOK VEHICLE TO MAZDA DEALER WHERE I WAS INFORMED THAT THIS IS CAUSED BY THE HIGH CAMBER ANGLE OF THE REAR SUSPENSION (I.E., THE TOP OF EACH REAR TIRE LEANS INWARD). THE CAMBER IS NON-ADJUSTABLE.
NHTSA complaint #10489430 — an unverified report by a vehicle owner.
SUSPENSION
I PURCHASED A USED 2009 MAZDA5 KNOWING THAT IT NEEDED TIRES. AFTER BUYING NEW TIRES I HAD THE CAR ALIGNED. I WAS TOLD THE ALIGNMENT WAS "WITHIN SPEC" DESPITE THE FACT THAT THE REAR CAMBER WAS SET IN SUCH A MANNER THAT THE TIRES SHOP SAID I'D BE LUCKY TO GET 15,000 MILES OUT OF MY NEW TIRES. I WAS ALSO INFORMED THAT THERE WAS NO ADJUSTMENT FOR REAR CAMBER WITHOUT BUYING A $600 CAMBER KIT. I TOOK IT TO THE DEALER, ASSUMING THEY HAD MORE EXPERIENCE WITH THE CAR, BUT WAS TOLD THE SAME THING. IN ORDER TO PROPERLY ALIGN THE CAR I WOULD HAVE TO BUY AN AFTERMARKET KIT. I BELIEVE THIS IS A SAFETY ISSUE BECAUSE WITH THE EXTREME AND UNADJUSTABLE NEGATIVE CAMBER TIRES CAN WEAR DOWN TO THE CORD ON THE INSIDE EDGE WHILE LOOKING NEARLY NEW ON THE OUTER EDGE. ALL THIS HAPPENS RATHER QUICKLY WHILE THE CAR IS TECHNICALLY WITHIN THE RATHER WIDE SPECIFICATION SET BY MAZDA. MAZDA CUSTOMER SERVICE DENIES ANY KNOWLEDGE ABOUT THIS PROBLEM DESPITE HUNDREDS, IF NOT THOUSANDS OF PEOPLE CLAIMING TO HAVE BROUGHT IT TO THEIR ATTENTION. MAZDA KNOWS THIS IS A DANGEROUS PROBLEM, BUT IGNORES THE ISSUE.
NHTSA complaint #10487395 — an unverified report by a vehicle owner.